[Resolved] Kaya Skin Clinic — Kaya is denying my lifetime package saying they can't find the records now!
Malad West, Maharashtra, India
Kaya skin clinic is denying my "lifetime package" saying they cant find the records now! I have been availing their maintenance sessions for quite a few years now and the clinic branch has records of it. Now with the new management and the system getting centralised & computerised they are suddenly denying me the "lifetime package" i had paid for. It clearly looks like a case of human error while the data was being computerised. And somehow i am being harassed for a fault made at their end.
My client no in delhi was : safc04356 (Package originally taken at sec 18 noida clinic. I shifted my branch to safdarjung green park clinic subsequently.)
Later i shifted to mumbai...
Client no here was: malc8351 (Here too i was first going to lokhandwala clinic and subsequently shifted to malad clinic).
It would restore my faith in the company if they solved my problem.
Complaint marked as Resolved Apr 6, 2017
[Feb 22, 2017] Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified SupportKaya Skin Clinic Customer Care's response, Mar 03, 2017
We read through your post. We regret any inconvenience caused to you. In order to address the matter, we would request you to share your contact number with us. You can write to us with details on [protected]@kayaindia.net. We will look forward to your revert and assure you of our support in addressing the matter.
Kaya Skin Clinic Team
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