Kent RO Complaints & Reviews

This is regarding my kent autosoft water softener was overflowing and i had lodged a complaint with the request of sending some technician with sound knowledge of the same. A person came and resolved the issue but after that within 10 days the overflowing of water again started. It is pathetic to even imagine that such a reputed company like kent cannot have a full proof service providers who can actually have the proper knowledge about the...

I had given complaint 3 days back at Dwarka Bhandup service center of Kent. When u need a part they come instantly but when there is some issue they take their own sweet time. If you can't give after sales service pls stop selling!!!
They publish mobile no's but there is no reply. I got their landline fromthe bill but girls there are just to take message and keep. Aquaguard atleast had sincere service earlier. In name of service it's...

We buy Kent ro water purifier but after 4-5 months problem came.. Sometimes. Water is not coming... When they rectified That problem other problem came..and if we are complaining to customer care no one is coming .. My purifier is under warranty period . I want to change my purifier.. As this purifier is defective.
And Kent customer. Service is wrost customer service.. From last two weeks I logged a complain but no one coming...

1no. Ro water purifiere model perk, make - kent was supplied by your dealier m/s sahil enterprises vindhyanagar and machine serial no. Kr[protected] was installed at ncl, dudhichua project on 23.10.2015 and since its installation the cooling system of the machine is not working. Complain has already been lodged wide no.[protected] at your office and several complaints sent to your dealier i. E m/s sahil enterprises vindhynagar dist - singrauli...

Dear sir,
This complaint is regarding poor quality, working & service of kent ro purifier.
We face problem from starting of purchase of this product. It always creates trouble every month. Its only a show piece nothing more than that in kitchen. We have to keep boil water for safe drinking.
I am here only giving reference of last one year repair details because if i include previous years, the list becomes too lengthy.br...

Please note few minutes back above said machine came down from the hook inbuilt with the machine broke into pieces and luckily my mother who is 80 years old was near it and fell on her her hand but she moved away otherwise it would have been a tragedy.
Immediate attention is required.very urgent.Its pathetic that a company like Kent manufactures sub standard products.

Krishna ellangovan...

I sri rama chandra sarangi (Adress - gudianali, dhenkanal, orissa-759001, ph-[protected]) had purchased a kent mineral ro water purifier (Model - pearl) from kent authorized sales & service provider (S&s enterprises, in-front of george u. P. School, gudianali, dhenkanal-759001. Ph-[protected],[protected] on 25.05/2015 @ rs 16300/-, sl. No-kr[protected].

During last 11 months, there has been several problems in the system and...

I purchased kent grand ro on 29.04.2016 from cisf canteen and registered request for installation on kent customer care. I was informed by customer care executive that my installation call will be attended by Kent representative within 12 to 48 hours and after 12 hours i got a message from Kent that my service request has been assigned to mr surendra. I called to Mr surendra for installation. He told that he will confirm after checking with...

Hi,
Pathetic service of Kent in Bangalore.i have lodged complaint on 29 April 2016 at 08:00 am and I got confirmation from customer care that I will get a tech visit in 24 hours but I didn't received any call till date.however I have called customer care 7-8 times and spend my time explaining my issue.
I don't know what type of services you all are providing.I wil share my story with social websites and make sure people will...

We purchased kent supreme mineral ro on17-6-14.Only two persons in my family are drinking that water.Till now no filter change alarm.Now is it requred to change filter .If so what is the total cost.

The above message was sent to kent services.They are responded as below.Dear customer
Your request[protected] is registered with us. Engineer would be assigned soon. Estimated service charges rs.300.00. Actual charges...

Worst & pathetic service
I purchased kent pride in the month of sep-2015. Nearly after six months i.E in the month of april-2016, one of the filters started leaking.
I raised a service request with kent service request no:[protected]. I was informed my problem will be solved within 24hrs.
Next started the drama, the service representative called me to attend the call, he informed me that he will reach within 30min...

I have purchased kent grand+ 8 - litre mineral ro+uv water purifier from amazon- id kr[protected] on 29/12/2015. Warranty still exists. The membrane cylinder inside got problem and their is a leakage in the system. I have made a call to customer care on 01/05/2016 at 11 am. After 24 hrs also the agent didn't visit my home. Again after making 2 more calls, agent visited and said, membrane cylinder needs to be replaced and went out. He said...

Hi,
I own kent grand plus water purifier. It is not functioning and i file the complaint on 30th of may with id[protected]. It is already three days and no one has come to attend the service. I keep calling the customer care and every time i get a response that i some one will attend the request in 12hrs but no one shows up. During summer days it is really difficult. Worst service.

--
Abhijeet...

Hi,

Complaint no.[protected] registered on 15th april, after continuous follow-up, the complaint was addressed with replacement of filter inside the can. Amount paid - appox. Inr 3000.
Within 2 weeks the system failed and it is not functional now, complaint registered again on 29th april, complaint no.[protected]. The message received said the complaint will be addressed within 24 hours and engineer will be assigned...

We installed kent mini water softener on 27th oct 2015. Since then i have registered multiple complaints about product is not working properly. Every time we call up your distributor pearl infotech marathahalli bangalore, they will register the complaint but their service engineers do not turn up after following ups. Latest follow up started on thursday, 28th april and even after daily assurances from them, their service engineers did not...

I sent a complaint email to them on march 14 with no response at all.
This is utterly disgraceful. I am shocked at the product and service they are providing.
I was complaining about the poor quality of kent product that i received and also the worst service from engineers who serviced the product. We had eureka forbes's aqua guard for about 10 years without any issue but thought o[censored]sing kent recently, which seems to be a big...

We have kent ro system installed in our apartment in greater noida. The water quality there is not drinka le without ro. The ro started giving problems within a few months of installation. We expected very high performance and service quality from a company like kent. However, we are really very upset due to the bad quality of the product. Every 5-6 days there is some problem with the ro and we have to call the technician. Since our product...

My kent water purifier was attended on5th march 2016 and your mechanic shri suresh attended for some sounds.he chaged motor saying that it is not working and changed the same for rs 2500.after that i got checked the motor at three different agencies and aii said that the motor is perfectly all right and there was no need yo change it.your technitian has simply changed for his commission as .they get 5% commission on spare parts. this is simply...

Hi, I shifted my house to new place and raised a service request no[protected] on 25th April 2016 at 10:00 AM to re install my Kent Pearl RO, and also i told them to raise on priority, customer service representative told me that it will be resolved within 24 hours, It is still not re-installed.
It was assigned to a service engineer call Ramu - [protected].
After receiving this message that it is assigned to Ramu, I immediately...

I got filters and membrane replaced on my kent ro pearl through kent representative.It cost me rs. 4000/-(16th january). Hardly 3.5 months have passed and the membrane burst. I called up the representative and he started asking money for a new membrane which is around 2900/-. The reason they started giving is that due to high water pressure in high rises it burst. This is not my responsibility and should have been take care while installation....