Kent RO Complaints & Reviews

Request number:[protected] assigned to: mr. Arun
Model: kent ultra
Service date: 14/06/2016

He said both filters were gone - initially mentioned rs 1500 for the filters + service charge - after we showed the online prices (500 per filter), agreed for rs. 1000 + 300 (Service charge) - he kept changing the connections of the smps (Tripped several times) - said smps is gone after that - mentioned he'll come next day - said rs. 1300 for smps - i called customer care and they said it was rs. 935 - however he argued that it was a different smps (Even showed him the online price - kent site) - when asked him to show the price tag/cover, he said he didn't have it - he wasn't agreeing - paid him total = rs. 1300 for filters + rs. 1300 for smps = rs. 2600 (Seriously, my worst experience ever - rs. 2600 for service of a rs. 5500 unit - will never recommend a kent product nor purchase one again) - the service technician tried to take the smps too, but i took it from him - on checking the smps, only a resistor was gone - this is by far the worst experience i've had as far as service of appliances are concerned.

Ps: this is just the start, i'm going to take to all the online forums possible.

Dear kent r o team,

I have bought your purifier last year as your product has very decent goodwill in the market, but today i m very disappointed with your after sales service, the engineer of your kent department are not up to mark regarding servicing. I have called mainy times to your enquiry no. [protected], i asked for complained registration but they deny to give me particular detail, i also called your kent ro service center kanpur mr. Nand kishor -[protected], but no proper response from there side. So kindly so needfull as soon as possible.

Regards
Danish khan

82 b block a shyam nagar kanpur
Mo:- +91-[protected]

Hello Sir,
I have been complaining to Kent service people to this no. [protected] one person named rakesh came and changed so many things and he had convinced us to take a scheme of amc service for 1 year cost around 8000 bucks. After 4 days water was not coming I have called up these people for almost 2 weeks finally someone came he didn't do anything he said rakesh will change it, I have tried calling rakesh to his numbers [protected] he said he will come with in the day, so many days has been passed no body is bothered to turn up. My family is sick due water pollution around.

My machine was serviced on 25/02/2016 with required spares to be changed. Membrane and frt which was costing around rs. 2750/- (Bill enclosed) has warranty period of 3 months (Around 91 days).
On 12/06/2016 heavy leakage started from machine. A complaint was lodged regarding leakage. While service engineer on complaint, came to check the issue, found that membrane and frt was busted and causing leakage in machine. He told to change them with new ones on chargeable basis (Latest bill enclosed).
My question is that how those costly items which were warranted by kent ro for 3 months, got busted just after passing 3 months.
This is a quality issue of spares because of that i have paid rs. 2750/- in my crisis time.

My kent grand+ ro is not working just giving continuous beep sound. On 10/06/2016 i called the customer care and my complaint number was[protected]. I was told that within 24 hours engineer would come and fix the problem. Till now no one has come. Everyday i call the customer care again and again and their response is "now this is registered as emergency and you will be served within 12 hours". God knows how long is this 12 hours. Today (14/06/2016) i again call them. Now they are saying there is no complaint registered with my number. That means if they can not serve the customer they just simply delete the complaint. Today they again assigned me another complaint number[protected] and again started that cycle of 24 hours!!!
Dear kent, if you can not give proper service then please do not sell your product.

Sir my machine is creating problem the day i purchased it it gets repaired every month still in warrenty i want that why damaged machine are sold out and so many complains about kent are they resolved also or not or i have to go to consumer forum. they sell damaged products even in service they put allready used parts because of which we get fed up .

I bought a kent r. O. Of your company long back. Your representative used to come to us on call for any complaints. One of your representative mr. Pradip aich advised us to make an
Amc contract with your authorised service provider m/s swastik
Marketing & service of 136, thana road, kolkata-700 016, branch office at
5, chinar park, calcutta-157 for better service. I did so by paying rs.4400.00 per
Annum and they have been providing services to us. This time they have already taken rs.4400.00 from me on 5th june 2016 and renewed my amc from 5.6.2016 to 29/7/2017. Your r. O was overflowing and we were not getting
Water from it, so i called him. After that he (Mr. Pradip aich) is not coming and
Neither sending his staff. I am suffering since last more than 10 days, your ro is out of order, i am forced to bring drinking water from other places in such a hot weather, but he is making excuses and not coming to repair it, and stopped taking our calls. His mobile nos. Are [protected] and [protected], we have been calling him but he is making excuses, has taken
Full cash of rs.4400.00 from me and still i am suffering without water with
My family. Please take up the matter with such rogue and cheater, who is acting on behalf of you, a renowned company. Please see that either i get
Back my money i. E. Rs.4400.00, or i get services for the period, i have amc till
29.7.2017.

Dear sir/madam,

We have taken AMC on 16th May 2016 for Kent RO for water purifier, see attachment. Our water purifier is not working for last 4-5 days and we have raised complaint about it to the service provider. Unfortunately no service is given from them. They are not picking up the phone and if they do, they are just buying time to fix the issue.

Thanks & best regards,
Rajesh

Dear sir,
Purchased a ro 0% wastage purifier online (17k, kr[protected] and delivered by maxell elec on 31 march 2015. Which had blockage 3 times and fixed, last mid of april changed all the filters and serviced (Paid) due to the same issues. Pn 1st of june find flow blocked & complained to cs. I have called 5 timed to the cs and the given technician one to other many times, negative, not even responded positively. Pls understand my helplessness and do the necessary arrangements asap, i'm a family person. Hope to have a speedy action.
Tks & best rgds
Koya vk
Tel: [protected]

I bought kent prime tc ro+uv water purifier last year. It was working fine but this year started giving problems. It stopped working and when we filed a complaint in the customer care section, they told us we need to buy new filters and also renew amc which costed 1800. New filter cost was 3800 whicb we had to pay and was not covered in amc. We paid whatever they said. Despite that, our purifier again stopped working within a few days. Service person comes, makes it work and again the purifier stops working in a few days. This has been happening almost 5-6 times in the past 2-3 months. And now the situation is such that the filter stops working every 2-3 days. We have asked the company to replace our machine since it seems faulty and keeps getting bad. We are left high and dry without water and we have to purchase filtered bottle from market which again adds to the cost. We need a permanent solution to this as we have been already harassed a lot till now.We want our entire money back as we no longer want to be associated with kent anymore. They have very poor customer service and have failed to provide a permanent solution to our problem till now.

Hello

This is a serious complaint I would like to raise regarding the services provided by Kent. I got a servicing of my Kent Grand Mineral RO today morning. The name of the engineer was Pradeep with mobile number [protected]. Mr. Pradeep tells me that the company has now stopped giving service for its products and it asks its customers to change membrane and filters every six months. Even for AMC customers, he says that the company will not provide facility of cleaning the filters. He told me that if he cleaned the filters it will be solely the responsibility of the customer if there is some damage and the customer will have to buy new filters.

I spoke to the call center and they said I can escalate the problem and speak to anyone I want. Mr. Pradeep also said I can speak in the company in this regard. I will also like to add that Mr. Pradeep was very rude when he came to my place to service my machine. He was speaking very loudly and I don't think this is the manner in which a company representative should speak to the customer. I would like to know if there is any policy like the above which the company has recently introduced which customers are not aware of. If it is so then it is useless taking AMC.

I would like the company to raise a complaint against this executive Pradeep for speaking in such a rude manner to the customer. This was not expected of a company like Kent especially in the age of high competition in the RO segment. We are customers of Kent since 2007 and this is very disgusting from your company.

Kindly let me know what action has been taken in this regard against Mr. Pradeep.

Thanks

Jayant

Sir i bought kent supreme in january 2015. From the day of purchase there is too much failure of the part again and again. After warranty period i have paid 4000 rupees due to failure of the parts and also i have complaint before 2-3 days ago. Please try to sort out the problem otherwise i will go to consumer court. Because again one of the part failed due to that we are suffering.

I bought an kent ace+ ro water purifier from flipkart. Flipkart says kent will come and make a home installation in 2-3 days. I am waiting for almost 20 days. Very poor service from kent. Since the product description did not match, i requested for a return which was not honored by flipkart. I am stuck with this water purifier of no use at home.

My request is not to buy kent for its very poor installation and support.

Hello,

Product purchase month : january2016.
Product no & details: kent ro purifier.
Purchased city : hyderabad
Issue with product :
1. The location where we stay has a problem of hard water thus, in order to enhance the performance of the product we had installed additional sediment filter (Colander-suggested by authorized kent service guy) along with kent purifier.
2. Its 6 months since our purchase but to our disappointment we are every month facing some issue or the other. Each time the service guy turns up and changes the colander (Water sediment filter) and charges 200/- per colander and the problem continues.
3. This month (June) we again had problem with the product not able to filter water quick, service guy informs of a failed motor and replaces it.
4. Its not even a week since the issue was resolved and my water purifier again starts to choke up on filtering water.
The product is a complete disappointment to me as every month it comes up with some problem or the other and the authorized service is not able to give me one final solution.
Moreover, i find this product inefficient as it is not able to filter water as a standalone product.
I request the concerned authorities to kindly take appropriate action.
Its high time kent starts spending money on improving quality of service and product instead of giving big advertisements and funding money to celebrities!!

Appreciate your much needed help.
Thanks,
Mrs. Shyama ravindranath

Sir,
I write to you with great disappointment about the lack of support and non resolution of a routine complaint regarding my ro water purifier. Despite registered complaints online on 30 may complaint no[protected] and follow up complaint on 01 Jun with no[protected] pertaining machine no KR[protected] bought on 06 Jan 16 and installed on 11 Jan 16.

Repeated attempts to liase and requests for early resolution of the complaint has fallen on deaf ears. Un resolved issue led lack of hygienic drinking water to senior citizens during peak summer months. Alternative usage of water has led to them falling ill and medication had to be taken for recovery.

This is harassment and torture of the highest order and needs to be resolved and dealt with severely.

Request urgent necessary action action and punitive mesures for irresponsible support staf[censored]nder intimation to us.

Non resolution of the matter at the earliest will lead to escalation of the issue to the highest forums.

Regards,

I bought Grand+ purifier Jun 4 later day i did registered for installation request. Even after 5 days I didn't received any technicians contact number. Whenever I called every time I have been told don't worry within 12 or 24 hrs. our person will visit your house for installation. 2 times i escalated to superiors but seems everything is wast of my time. Please advise if there is any possibility to hear from you...Thanks

I was having one complain, that in our company we have ur kent ro water purifier which was having some problem. We called your service man and he came and took the moter of the purifier and came after a long time. What he done i don't know, now it is not working properly. What we should understand from this type of service. I thought that your company is the best of all and there will be proper services provided. But what we should understand from this type of service. U should provide proper service man. The man who came for services came and separated all the parts and kept here and there. And connected to the water pipe and said you will get purified water! What is this. Please don't think we are fools. We have complaining from one month to has enterprises but there was no action agaist it. And i also complained on online but there where no response. Im attaching the photo please see it. Im sorry to say that ur services is very poor. If your not having any responsibility then please take your product. And please don't sell these type of products on market. If your not having responsibility or a proper service man please stop to sell these type of products. Take proper action against this in urgent basis please.
Regards,
Fearest engineering,
Prasad.
[protected]
Thank you.

My registered number with kent service is [protected]
I am using kent max, last month dated 6-5-2016 i have done full servicing paying rs.1900/- inclusive of rs.300 service charge. The density of water outlet since dicreased i ingnored it but now it had totally stopped working
Now it's just a month the water outlet is not working. As i called the customer centre, i am told to pay rs.300 again.
So what is this rubbish if last month your fellow comes and checks and tell us change certain parts and we have did that than why again service charge.
And fellow customer care have not taken my complain as i am ready to pay 300₹ again

I am located in bangalore, my kent ro water purifier stopped working two weeks back, called kent authorized service center daily to fix an appointment with the service engineer (Http://www.purewaterhouse.com)
I am calling them every day since 25th may 2016 (Since 2 weeks), customer support executive respond saying that the engineer will visit, but neither engineer visits nor they call me back.

My name is prasad
I was having 1 complaint, in our company we have your kent ro which was having some problem. We called your service man and he came and took its motor and came after a long time and said it's proper, now it is not working properly. What we should understand from this. We thought your company is best and your services will be proper. But what is this??? There should a responsible service man. The man who had came he kept all the parts here and there and connected to the water pipe and said you will get purified water. What we should understand from this and all

We think there will be a proper and quick action against this...
Thank you