Kent RO Complaints & Reviews

Hi,

I am using kent ro purifier. On[protected] i raised non booting issue of ro. Mr. Anil visited my house and and did something.In that time there was only one issue which as per him was minor one. After his visit my ro start licking and moisture filled inside the glass. I immediately complained after that another technician mr pushpendra came and said i have to pay 3750/ because filter and membrane both destroyed.
I...

I have purchased Kent RO Supreme model last year in the month of June'15. Since than I had more 25 complaints. Registered Number is [protected].

Every part of RO has now replaced (2 times membrane changed, Filter changed, UV tube changed, Power supply changed twice, Adapter changed). So all in all everything changed except the outer box.

Customer care staff (Yogesh Kumar) do not have the solution to my problem...

I have taken an amc from good mineral ro in bangalore on 18/11/2015.
We lodged a complaint on 2/5/2016 with complain no. 9208 for change of filters with leakage. I have called them everyday since then with them not even receiving my calls for hours on end and when they do receive the call they tell me tat a person will be at my home in another hour. This person does not show up nor give a call and the whole process of calling them...

I own a kent ro exceel model. It has been a high maintenance product with frequent break down. The ccb fails and the uf membrane fails too often. Last month i replaced the uf membrane on 21st april and it broke again today.In the last 6 months i have spent 6460 rs. On 6 times that it had to be attended too. The products original cost was 15 thousand....

On july'15 we have lodged a complain to deep home appliance, guwahati for normal service accordingly mr. Uttam chamva has visited along with mr. M ali ([protected]). They have charged 6110 for service & lot parts replacement with assurance of regular service upto two years without single penny charge as well as no replacement of parts. After that we have called them several times but they didn't turned with false commitment of services by...

Hi m professional football player
I bought kent in may 2015. First nobody called me for general service
Secondly now some beep sound comes from kent i askd customer care which is in keshtopur kolkatta to check it. A guy after checking asking me to there some problem with the parts has to change and which he will charge me[protected]. When i askd him to check the warranty than it shows only 5/6 days left.
That guy askd...

I am utilizing aro kent since 12/11/2012 serial no kr[protected] and paying every year towards replacement of candle aro etc.

Last year 1st time changed aro moter as per engineer advice on dated 28/11/2015 coppy of bill attached herewith. Presently my kent not running and again engineer suggested to change motor because your motor not working and you have to psy cost of motor again.
I fail to understand why motor out...

I own a kent pearl water purifier with serial no. Kr[protected] for last 1 and a half year. This machine has been constantly and periodically leaking since january 2016. I have got the entire ro membrane, sediment filter and carbon filter changed on january 19th 2016. After a month of change of the entire kit, filter started leaking again for which after a couple of customer care requests and to-and-fro by the technician, the ro membrane was...

Dear Customer
Greetings from Kent
Your request[protected] is assigned to Mr.amit-[protected]
He will contact you soon.
Thank You
This was the msg I received from Kent RO on 07 may 2016 after lodging A request for servicing but till date no one has visited I even called up the local Rep in Mhow he has also been saying today/tomorrow but no response. Very disappointed with the response....

Faulty product and hopeless service - kr[protected]

I am disgusted, disappointed and angry writing this mail.

Bought this product on 18th october 2015 - 6 product issues in 7 months. And to add to it the service standards and the never listening customer service executives.

I understand that the warranty doesn't cover replacement but isn't beyond policies to atleast give a thought to support a...

I have purchased kent super plus model one month ago,
But there is problem from installation day. I am getting continuous follow up with customer care but not getting satisfactory answer.

I want to return the product as i am getting worst service from day first.

I am continuous in touch with kent customer care & few of call recording have been saved in my device for proof.

Ince form 9th...

Had purchased kent ro.Some body had recomended me and i had also recommended many but after purchasing we had found it is bad product because i had baught it on 17 mar 2016 and today it had stoped working my friends who where baught the same product on my recomendation they are also feeling same problem and serving center are irrresbonsible and they are making loot from custemer now i personaly feel cheated and i will never suggest any body...

I got Kent Ace online. Called customer care for installation. For 4 days no one came, finally after many calls a guy came who didn't have proper instruments for opening water point. Guy kept harassing us telling he wasted his one hour and installation didn't happen. He told us to call plumber and open point and call him once this is done.

We got water point opened, before that Kent itself closed my ticket giving excellent remarks....

Dear sir
This is regarding we have purchase the kent ro on 22 Apr 2016 kent suprem Ro and it is not working till the date and your service enginer is not respond positivily Machine No KR[protected] Bill No 229413 Invoice

You are requested to replace the RO as soon as possible to avoid daily waste my my time to call your service engineer again and again


Regards
Jyoti...

Sir, I rounak raj purchaced a kent grand + mineral RO water purifier serial no KR[protected] on 16.05.2015 from Baidnath sales, subhas chowk Jamtara 815351
On 16.06.2015 TDS of water found 378 in place of 50
On 18.08.15 auto starting system failed.
On 15.9.15 Machine sound beacame louder and started working slowly
On 12.12.15 TDS became 85 and out of extra water became very speedy.
On 20.03.16 Auto stop system...

We installed Kent ro in October 2016, after six months one filter burst for which we have to pay Rs 500.One month latter its sediment, membrane and other filter was out of order . The company changed some parts and we gain have to pay 500 Rs . Only in six months all the parts have been changed and repaired. The product is of inferior quality, we want our product replaced...

My kent Ro is not working from last 3 weeks.. And no one is coming from Kent ro to repair it.. My Kent ro is under warranty..
I logged complain in consumer forum as u can check but still my RO is not repaired...
My name- Bhumitra Tripathi
Mob. No. [protected]
Address- Flat No. H204 Pride Pristine Apartment Vasundhara layout Ananthnagar phase 3 Electronic City phase 2 Bangalore 560100...

I have raised a compliant on 19th April, 2016 to Kent service centre about purifier not working. I got a immediate sms with a request number assigned, [protected]. I was happy with the promptness. Torture started now.Till 24april no one turned up. Finally technician came(Named Rajesh)and told you have to replace all the filters to which I have to agree and he did replace all filters. He suggested to take AMC which will cost Inr 6000 and I...

My registred mobile no. is [protected]. i request a complaint of ro service on 12-may-2016. now it more than 48 hours and my complaint still not resolve. Mr. Pratik Kumar (emp. code 1009239) visited on 13-.may-2016 but after even 10 minutes tank overflow and leakage problem from filters comes. even i called 2 times to mr. prateek first time he says he will come in1/2 hour but after that he don't pick my call. i have to stop payment for that...

Client registered number: [protected]
Date of incident: 8 may 16, 10 may 16 and 11 May 16
Contacted in toll free number regarding my complain ur rep said within 48 hours kolkata rep contacted and visited but no one truned up.Than on 10th again contacted this time they give me within 12 hour still no one contacted then again on 11 i speak to customer care supervisor Mr vikash he promised me and
that within 12 hours rep...