Kent RO Complaints & Reviews

I have purchased kent mineral ro water purifiers (Model: super +, sl. No.: kr[protected] through csd canteen at panagarh, west bengal and was installed in my home (Address: 39/a janata road, santoshpur, kolkata 700075, registered mobile no.: [protected]). From the very beginning the machine having a mechanical problem and i have complaint all times to either customer care or axis consumer services pvt. Ltd, 519b rabindra sarani, ground floor, kolkata – 700003 directly, who is provide the maintenance service. If you go through the complaint registered then you can find how many times i have complaint. Every time your customer care assigned an engineer (Mr. Goutam – [protected]) and mr rajib chakraborty – [protected] attained the complaint. Mr. Rajib did something then after one day again there is another type problem. Again i have to complaint. So it is now cyclic order job. Now i am asking you if you purchased an item for your home and from the very beginning the machine having problem then let me know what you did? I think only solution is very simple by changing the item. My request is please think the matter seriously and try to short out the problem. Your people are coming and without taking service charge they have maintained since it is still warranty period. What happen when the warranty period will over? Please do needful.

I have bought a Kent water purifier on April 2015 . But after six months I faced several problem. Technician has told me that R.O. machine is not working properly and pumping machine also has damaged. i have complained several time but no one attend me. My warranty period will be expired on 17/4/2016.I have requested customer care many time but they did not heard me.Every time they have given me false consolation that An expert or an engineer will visit between 24 hours but no one has visit or contact me. There contact no. is[protected].

I purchased kent super star miniral ro in the month of dec 2014...
no one kent servicing provider came, provide urgent servicing of machine ...location is rajendra nagar gorakhpur up...
machine serial no:KR[protected]...

MY CONTACT NO:[protected]

Hello kent,

I have bought the kent ro membrane from indore on 08/02/2016. Last week again it has become faulty. As i reside in bangalore, local kent service provider (Aqua care) has refused to replace it saying that it was not sold by us so we can not replace. I have original bill also but still not getting a replacement for faulty ro membrane.
I request you to act on this promptly and provide the replacement for the same.
Attaching the original bill of the product.

Regards,
Ronak

Kent service provider agent cheated us.

i have purchesd kent super + ro on 19.03.16 i have installed on 04.14.16 .

mr.jamal ([protected]) service rep.of bareilly is the give us service and fitting.

-- after 4 months we again call for service, then he again come,

--after 10 months the water level is indicator is likkeging, when we open the

tap, when 1 months remain in warranty, then we call many times for service

he didnt came.


after, he has sent new fresh commer boy for service, i told

him to check the TDS vale but he didnt have intrument to check. he told he

will come in evening, till date he will not come.

after 3-4 days we have call to company customer care he has send a

person, he is saying your r o is out of warranty
.he will gave chargeble service, , , , , ,


and that person mr. jalal has out from service since january 2016.

what can i do ?
he is not picking my .

PLEASE TAKE THIS AS AN URGENT.


GOVIND GUPTA
[protected]

The Kent Maxx on off automatic. Supply water for 2-3sec. Then off. Again start for a second them again off and start and off for a second. Poor service. Complaint 3 times. They charge 3000+ first time. Then they charge 700rs 2nd time and not give receipt for it. They say that they don't receipt book right now. They will send it later. Then 3rd time service man come and ask for last receipt and not repair without it. Now we decided to complaint to consumer court. But first we complaint direct to you to solve it else we complaint to court.

Kamal Khandelwal
3/348 Vidhyadhar Nagar
Jaipur-302039
[protected], [protected]

Every time the tank is filled up, I switch off the power and switch it on only when it is nearly exhausted. I am asked to clean the tank once in four or five days.But unfortunately, I am forced to clean it daily because ants enter the tank and float on the water almost everyday.How they enter is unknown.After investing a huge amount on drinking clean purified water, it is indeed unfortunate to deal with the above crisis.Kindly instruct me as to how to solve this problem.

SPURGEON
Email.ID: [protected]@gmail.com
Mob: [protected]

I have following machine of kent grand+ mro installed at my home & lodged complaint for repair.
Machine sr.No. Kr[protected]
Installation month/year apr/2014
Machine is under warranty
Complaint no.[protected] dated 26.03.2016
Complaint: ro is not giving purified water. Candle chocked.
Problem: the problem not solved even after kent technician visit on 28.03.16 through authorised vendor kamla kent, telaiya, koderma. Problem not yet solved after completion of 5 days. My family have been facing acute problem of drinking water and prone to ill health.

I have also other machine at my other residence and prefer kent ro at my office establishment. I have talked to your captioned vendor, but he has not been co operating for quick service and your technician have not been listening to my request during visit. I have been ready to pay for replacement of faulty parts of machine. Even though, he refused to change the same and not repaired the machine. Also, i have purchased the ro machine from the same vendor kamla kent and he promised me to give 4 no. Of free service of machine within 1 year. But he had not given any service of the machine even after my repeated phone calls. I request you to urgently look into the matter and get my ro machine repaired through your another vendor/technician.

Regards
Shankar saw
Opp barhi police station
Dhanbad road barhi
Dist hazaribag - 825405
Jharkhand

Mahi enterprise is the authorised sales and service for Kent in Gandhinagar.
This dealer is biggest cheater.
They came for service and without setting ppm to 100 they left with a service bill of rs. 1450.00
When I checked ppm I found it 250.
When I asked them to come and get it correct, they asked me 300 rupees.
When I ask them that it's ur duty to set the ppm during service than they told me "sir aapne bola he nahin"
I m shocked to know that what he is taking. It's very obvious that before service if is set to 100-110 ppm than obviously after service aslo it has to be set near to it.
Than he told me after 15 days of service we do not attend problems and asked me 300 rupees for setting of ppm.
Than I showed him the service bill and none where I found such type of condition.
Thes people are looting the public and I request to BAN this mahi enterprise, Gandhinagar. Copy of service bill is attached herewith.

I purchased Kent grand RO 6 months before and from that moment it is continuously giving problems.
I called customer service 5-6 times and they send their service engineer but none of them are able to rectify the problem.I told company to replace this product as it is not genuine but they are neither replacing nor repairing this machine.
Kindly advise I m very much dissapointed with the service offered by Kent and want to take strict action against them.
Sumit Kumar
[protected]

Kent ro — kent ro worst quality product

I have bought kent ro (Product code kr [protected]) 9 months earlier and in this period this worst quality product stopped working 5 times even from the day of instalation they replace the part that control the tds. After that they change its sensor then carbon n filter etc.I have raised multiple time complaint with customer service in the meanwhile. Onces without coming they use send message that complaint fulfilled and you are satisfied with service.

They use faulty material just to satisfy customer at time of service and once they leave your place product will not work. With in two months they are saying to change the filters again.
Earlier i was using ro of aquagaurd but never face any problem in last 10 years but kent ro disappoint me with in 9 months.
Now i m planning to go consumer court very soon.

I have purchased kent pearl(model no.-KR[protected] last year[protected].it has 1 year warranty.within the warranty period many times it stop working.many times its technician come and replaced its part and charged its price.recently it face same problem and i called to kent service center (phone-[protected]) at 17th march 2016, they replied -"within 24 hrs senior engineer will visit ".but no one has came.i again called to service center at 19th march 2016 asked to register the complain, they told complain was registered already and my technician will visit within 12 hrs.but no one has came.again i called i get same answer.today again i called and got same reply and problem is still exist.
dr gautam kumar

I have purchased one kent RO grand plus water purifier from M/S Shree Krishna weighing system, waidhan, singrauili on 2/08/2015.some time before it came to my notice that the machine installed at my home is not having any serial number nor the same has been mentioned on bill.Also warranty card was no provided by the dealer.I raised the issue with kent service team and dealer both, but they are consolidating me with free services offers only.No any positive response is given by both of them to clear authenticity of the machine.On pushing the matter dealer is asking me to go to consumer forum or court of law.
kindly take up the matter to solve the issue.

Since six days i have been following up regulatory and no response at all with Kent customer Care,

Date of incident 16th Mar 2016,
Model : Kent grand + water purifier
Mb: [protected]
Warranty of the product end by Sep 7th 2016

Issue ; Water is leaking and pumping was not working now the machine is dead.

I have been trying to each customer care they are not helping us at all.

Thisis the second time they are doing like this withing 5 months

Within 1.5 yrs, we have replaced all the parts of the Kent Mineral Purifier. if we check with the agency they say that its normal that you spend around Rs 6000 as maintenance.

Why the hell would someone buy a product that cannot survive even for couple of months and we have to put in so much of money to get it fixed.

Please if a customer need to pay additional Rs6000 everytime then also put that in your adding instead of fooling the public. Money is not growing in trees for us might be its for you.

I have bought kent ro (Product code kr[protected]) 7 months earlier and in this period this worst quality product stopped working 5 times. I have raised multiple time complaint with customer service and they do not respond properly. Even without coming they use send message that complaint fulfilled and you are satisfied with service.

They use faulty material just to satisfy customer at time of service and once they leave your place product will not work. Dont trust this company.

The motor is not working .. we complain lots of time but they came after 2 week and claiming money for the repair Motor thou it is in warranty period.

Hello sir hamne meerut ka begumbagh Kent dealer se purchase kya tha laken unhone hamko pre filters nhi da na hanko batya ki ye alag purchased karna hota hai very bad sir constumer ko dhoka mai rhuka agase kyo item Kent se purchased nhi karga gaurav johri ka name se registered hai 2015 mai purchase kya that 0% wastage wala very bad kent

Dear sir
On 9th March ur technician is came for servicing. We Paid him 3150 amount for parts after paying money and many things replace in Kent the problem isn't solve, he said he will come back by 10th but he didn't come till now. I called him many times but no response by him and his company, I spend lot of money to him. I am from vizag that person name Santosh his company name is SRI THIRUMALA AGENCIES VIZAG. Please do something as soon as possible thanks

15 Mar 2016
Place Greater Noida.
sales rep, Kent, Mr ajay singh woefully unaware of the ingredients of safe drinking water as required by NSF. When requested to provide the certificate for the required ingredients, we were give copy of a certificate dated 08 Feb 2006. When contacted, the Manager, Mr ranjeet singh first confirms to meet us with the latest certificate but within next one hour conveys he is too busy.
Is Kent playing with our health?