Kent RO Complaints & Reviews

Service request no 1673 :

My RO kent filter was not functioning, therefore i requested service. I was charged Rs 2600 for the service.
However, the bill was made out for Rs 1600 and Rs 1000 was mentioned on the
back of the bill which indicates this was an unofficial payment demanded the service engineer. The service engineer requested not to reveal it to the company.
Does the Company encourage corrupt...

I'm very disappointed with Kent services. Their dealers try to make money in the name of free services. I've requested for servicing of my Kent RO system. My request number is[protected], and any complaint number is[protected].
But their service boy has not done any servicing of the machine, even he has not touched it. He only changed the external filter(pre-filter) and ask us to pay 300 rupees. We asked that the machine is under...

I, vijender singh, purchased ro serial number kr[protected] model kent super+ dated on 08/08/14. I got registered through amc form dated 10/09/15 which is valid till 09/09/16 but there is no service is being provided by your kent service centre. I called both number of service provider [protected] & [protected] but they replied me that they had left the job. Even on same day i.E. 04/01/16, i also talked to service centre owner [protected] but...

We purchase a Kent R O water purifier from saffy" s shop, then he sent a person for installation from global enterprises he installed very carelessly after some hours the purifier fall down from wall at that time we are in office my wife informed me . them we call installer but we surprised his rude behaviour with me and there is no immediate response . My R O is damaged and also my food processor / mixer breakdown which is take place below...

Hi. I just got my kent ro supreme's filters and uv light bulb changed on 26th march 2016 and just now the ro started giving an infinite beep. It not even a month and the ro stopped working.What's going on? You guys charged me so much for all the filters to be changed (Rs 4520/-) and not even a month o[censored]sage, things are not working and ro stopped giving water. The water quality at my home is normal so why this ro stopped working? My father...

It's very unfortunate that the after sales service of such a reputed brand is so pathetic.
I am from bathinda and a user of product kent ro(Purchased on 15 april 2011).

The issue started on monday 30th march the ro stopped functioning. We called up kent authorized service center(Amc from tele purifier system, bathinda) on march 31st morning.
They promised an engineer visit but the engineer said to change the part...

Ive purchased kent water softener for my washing machine more than 6 months ago from JL enerprises kancheepuram, tamil nadu. I got it installed in my home at arakonam, vellore dt which is 45 min driving distance.
There has been more than 5 occasions when ive visited the store for purchasing regeneration salt and there was no stock available. despite calling them several times to check if they updated the stock, they dont stock up...

I purchase Kent RO around two year back since then every part of this RO system have been changed due to problems it facing day by day.
It is such a poor functioning mechine, I never see in my life--- just a heap of water pumping kit.
Minimum time they take to address any problem related to RO is horrible-- 15-20 days and may be more.
I strongly recommend NOT to purchase this pathetic mechine with deaf service provider....

It's very unfortunate that the after sales service of such a reputed brand is so pathetic.
I m from Bangalore and a user of product Kent Super+.

The issue started on Monday 4th April night the RO stopped functioning. We called up Kent authorized service center, Good mineral RO, Bommanahalli Bangalore on Tuesday i.e 5th April morning.
They promised an Engineer visit but even after multiple follow ups no one turned...

Being a nationalized brand, we believe that kent will provide service on pan india basis.

I am using kent pride since last few years.

My machine is under amc & amc is being renewed from authrozed channed partner in gurgaon.

Now i have shifted to chandigarh.

Kent representative have refused to give service due to state change which is totally unacceptable....

Asked for relocation services from Kent, engineer relocated but machine didn't start, beeping sound was heard. When I asked the engineer to fix it, he said it was not in his service description and his job was only re- installation. So firstly, they took a working machine and after re-location it wasn't working.

I lodged a separate query to Kent to resolve this as I was an under AMC customer. It has been 3 days since...

One of the worst r o in india...No sevice support to customers...

Kent service provider agent cheated us.

I have purchesd kent super + ro on 19.03.16 i have installed on 04.14.16 .

Mr.Jamal ([protected]) service rep.Of bareilly is the give us service and fitting.

-- after 4 months we again call for service, then he again come,

--after 10 months the water level is...

I bought a Kent RO Super plus model on April 1 2016 and the machine was installed on April 3 2016. The machine only worked for one day and stopped working thereafter. When I called the customer care people on April 5 2016 they didn't registered my complaint saying I have to wait for next 12 hrs. Moreover they gave me silly response to provide them with a new mobile number as my mobile number is registered with the earlier Kent ro machine...

I bought Kent Wonder Mineral RO filter 3 months back. It breaks down almost every week and i have had 10 technician visits till now in past 3 months. Filter itself and indicator isn't working again.I have called and mailed multiple times but to no avail. They have same response irrespective of filter issue. Kent support is really pathetic. Kent machine is breaking down almost every week although it's brand new. Last complaint with Case ID...

Sir

i have bought a Kent grand mineral RO water purifier on June 3 2015 from Pai electronics near karmanghat, Hyderabad, TS. And from then on it repeatedly stops working . It has been repaired for over 3 times with in just a span of 6 months i.e 16 Nov 2015, 16 Feb 2016 (ballast changed (choke))and 19 mar 2016(wire set replace), .So i request you to please look over into this problem and contact with the authorities concerned...

From
B.R rajeev
Advocate
Ananthapuri house, atholi p.O
Kozhikode-673315 kerala

Sir,
Iam residing in the above citied address.I have purchased a kent mineral ro(Model grannd +, machine no:kr[protected].)from jyothi marketing service, 5/1399 sherien building, wayanad road, east nadakkavu, calicut-673006.

With in the warranty period on 27/1/2016, the machine stopped functioning...

I have purchased kent mineral ro water purifiers (Model: super +, sl. No.: kr[protected] through csd canteen at panagarh, west bengal and was installed in my home (Address: 39/a janata road, santoshpur, kolkata 700075, registered mobile no.: [protected]). From the very beginning the machine having a mechanical problem and i have complaint all times to either customer care or axis consumer services pvt. Ltd, 519b rabindra sarani, ground floor,...

I have bought a Kent water purifier on April 2015 . But after six months I faced several problem. Technician has told me that R.O. machine is not working properly and pumping machine also has damaged. i have complained several time but no one attend me. My warranty period will be expired on 17/4/2016.I have requested customer care many time but they did not heard me.Every time they have given me false consolation that An expert or an engineer...

I purchased kent super star miniral ro in the month of dec 2014...
no one kent servicing provider came, provide urgent servicing of machine ...location is rajendra nagar gorakhpur up...
machine serial no:KR[protected]...

MY CONTACT NO:[protected]...

Hello kent,

I have bought the kent ro membrane from indore on 08/02/2016. Last week again it has become faulty. As i reside in bangalore, local kent service provider (Aqua care) has refused to replace it saying that it was not sold by us so we can not replace. I have original bill also but still not getting a replacement for faulty ro membrane.
I request you to act on this promptly and provide the replacement for the...