Kent RO Complaints & Reviews

My kent water purifier was attended on5th march 2016 and your mechanic shri suresh attended for some sounds.he chaged motor saying that it is not working and changed the same for rs 2500.after that i got checked the motor at three different agencies and aii said that the motor is perfectly all right and there was no need yo change it.your technitian has simply changed for his commission as .they get 5% commission on spare parts. this is simply a cheating.it is desired that my origional motor which is with me should be reinstalled and arrange to refund the cost.i will be moving to consumer court if my complaint is not addressed properly .your customer care department is worst. I contacted twice and tried to communicate with senior person but my call was kept on hold for 10 minutes and then disconnected.

Hi, I shifted my house to new place and raised a service request no[protected] on 25th April 2016 at 10:00 AM to re install my Kent Pearl RO, and also i told them to raise on priority, customer service representative told me that it will be resolved within 24 hours, It is still not re-installed.
It was assigned to a service engineer call Ramu - [protected].
After receiving this message that it is assigned to Ramu, I immediately called him, and to my surprise he is not bothered to receive my call after calling repeatedly a hundred times and also I have not got any call from him.

I again called customer service of Kent yesterday 26th April at 10 AM, they told it will be resolved very soon, and till now i have not got any call from the service engineer RAMU.

I am spending daily 100/- for water from outside. Is this how KENT engineers treat their customers.

I am really hurt.

I dont know whether I should wait or call some local engineer to get it reinstalled. Kindly help and take action against KENT and RAMU.

I got filters and membrane replaced on my kent ro pearl through kent representative.It cost me rs. 4000/-(16th january). Hardly 3.5 months have passed and the membrane burst. I called up the representative and he started asking money for a new membrane which is around 2900/-. The reason they started giving is that due to high water pressure in high rises it burst. This is not my responsibility and should have been take care while installation. Why should i pay for s sub standard product or faulty installation done by company.
I want refund of my membrane cost

Sir, I asked Kent customer care for Kent ro grandt model repair as the ro was not getting power supply...initially the service centre guy gave estimate of rs 1000 to 1500...my aged parents were home and the service centre guy virtually changed every inner part of ro such as adapter, to membrane, uv assembly, sediment and carbon filter etc etc and shoved off rs 5170...however the filter did not work ever since and he had made a fool out of my parents...he also didnot respond to his mobile number given by him to my parents..my parents told me the incident today and the kind o[censored]nprofessionalism in KENT RO service has shown us has left us disheartening...till date none of Kent service centre guy has come to recheck the filter..we feel cheated.

I brough a new ro+uv purifier of Kent from Rahul Electronics, Durgamandir, Asansol, West Bengal. It is very worst product. I just went to buy Aquaguard but Rahul Electronics suggested me to buy Kent. After two days from the day of installation its pump stopped working. I did a complaint in service center and they assure me that service engineer will attend it in next day but no one came to attend, I again called them they told me again same thing, like this way they came after seven days at that time they told that pump is not working it has to be replace and it will be done in next day but till today I called several time in customar care and also in RAHUL ELECTRONICS but no one came. So please do not buy this company's any product to save your money and also please do noy buy any product from RAHUL ELECTRONICS.

Hi Sir,
After 6 months of purchase of Kent RO+UV+Grand + problem raised as overflow & leakage of water from filter. then I started calling customer care each time kent's people ll come to assist but each time give excuse as " I have checked it, if complain ll come again then next time I ll change filter & water sensor ". Each time I called these people each time new man came & gave same excuses and each man blamed the previous one that due to lack of technical skill he didn't fix the problem. This process continued till the lapse of warranty period. Now these men are saying changed the filter & sensor (Rs 3000+200) and ll provide you 1 yr warranty on the same.
I would like know if there ll be customer fault - customer ll face the prob. if kent customer care's fault - again customer ll face the problem ?
totally frustrated with these people.
Please guide me how to handle this situation or what needful action I can take.
How this problem can be resolved.

Respected sir/madam,
I MD saif alam from Jamshedpur, Jharkhand a Kent RO customer is having some issues with the purifier and not satisfied with the services provided by the Kent service station. I called three consecutive days to the customer care centre. There I have been told that their executives will visit our and fix the problem but unfortunate they dint turned up. I am totally annoyed with this sort of inpunctaulity of the customer support. This was not expected from your side. Hope you will get back to me and sort out my problem.
Thanking you.

Hi,

I have a kent ro grand + water purifier for more than 3 years. Recently, it suddenly stopped working. I called up their nearest authorized service center named rain drops services, bomanahalli, bangalore for repair. They sent a technician on 11th april who replaced several filters, pump, smps, etc. Total bill amount was rs. 7485. However, on 18th april i noticed the flow of water was very nominal and called up the same authorized service center again. After at least 25 calls, finally they sent one technician on 22nd april, after 5 days. He checked and told the pump (Which was changed on 11th april) needs to be changed again. And the same technician will come and change it within next few hours.

That never happened till the time of writing this review. Every time the service center told the technician will will come in next 30 minutes. Finally they stopped attending the calls. They gave me a number for their service manager called mr. Nagesh for complaining. When i spoke to him on 22nd evening, he assured me that he will send a technician on 23rd morning. Even then nobody turned up and mr. Nagesh also, not picking up calls.

Finally, on 23rd afternoon a complaint (No.[protected] was registered with kent ro centralized customer care (Though the details were mailed to them on 22nd afternoon). They told, within 48 hrs the technician will call and attend my issue. But, i am yet to receive any calls.

I paid a hefty amount to buy this product and quite a big amount for repair. However, the company and their authorized service center surely, believes that me and many other such customers are just fools that they bought their product.

I have never experienced such a bad customer service ever in my entire life. This company should be banned from doing any further business. They are simply cheating unsuspecting customers.

I purchased kent super plus mineral ro water purifier and called your installation providing customer care no [protected] on 23 apr 2016 at 10:30 am. it is 48 hrs now but not any technician called me for installation.

in starting they are delaying this much how they will provide hassle free after sales service.

please provide installation for water purifier as soon as possible.

regards,

alok ranjan
reg mob no [protected]
jajapur road, odisha, 755019

I’ve purchased a “kent ro grand+” sl no kr[protected] on 17/4/2015 from “saravana stores” since then it was checked by “chennai cool care” tambaram service centre on 23/8/2015 & 06/02/2016.During these checks the service teacnicians were checked the tds only & receorded as 1028 & 88 as raw water & purified water tds respectively. But no cleaning /replacement of ro was not done. Last month (March-16) the water taste was changed & i’ve made a complaint on 11 /4 /2016 . A technician visited on 15/4/16 & checked the tds as 1200 & 100 respectively & told he will replace the ro on monday i.E on 18/4/16 under warranty replacement.Monday on the way of coming to service he has been diverted to other site by “chennai cool care”centre, then i called them by phone for not attending, they simply said we will attend within 2 days. No one attended so far. So again i called them to attend.They said once we receive the ro we inform you
Till today 24/4/16 it was not replaced & they are keep on dragging the service for more than 3 weeks. I don’t know how the service team is planning the services & giving false promise.
So totally iam not satisfied with the“chennai cool care” tambaram service centre as they keep on dragging service for every time .I ‘ve to make a frequent calls i.E daily 2-3 calls to get a simple service.
Kent post sales service is worst & pathetic,
This is for favour of info & recommend any other good service provider nearby chrompet area-chennai

Thanks & regards sivaraj c/o m.Mayielvaganan e2-f2 sudarsan silver dale apts, 1st street, surya avenue, chrompet-chennai-44

From ashian oils ltd unit no.[protected] Your machine four times stop and heavy leek we complaine. After complaine sevice man hussain( [protected])came hear and repair water is comeing steel bad smell and not clear . They talk thear sevice manger mr. Dipak shamra ([protected]) sed we not responceable for smell and clearness we are only sevice agent. So what i do with this problem. If your not repaierable please replace . Why we continue suffer. Wating reply prabhu dayal choudhary [protected]

I purchased a Kent Grand + MRO water purifier (KR[protected] for {Vasudha with registered number [protected]} appliance after an year or so the water taste changed so I called up the helper to get it checked ... he asked to change the parts of filter . I agreed, I paid in full and get it replaced. Now, just after 15 days, water purifier not working I called up the customer care ... got the replies like I will be charged for the service and it is been two days they have not sent any mechanic to get water purifier checked. They are saying the servers are down would not be possible to send mechanic and asking me to hold the phone line for long.

PATHETIC SERVICE :
reason # 1. customer care not toll free
reason # 2 . They want service charge even if it there own fault.
reason # 3. Service is really bad, they are just bothered about their money making schemes . they force consumer to buy AMC then in return provide worst service.
I WANT ALL THE KENT USERS WHO ARE NOT HAPPY WITH THE SERVICE PROVIDED SHOULD UNITE AND FIGHT FOR THIS FRUAD COMPANY .

I am using kent ro super plus water purifier, one month ago one of filter stared leaking.i called the customer care and have it repaired through the technician send by company and paid him the service charge and cost of new filter, after two days the same filter stared leaking again.when i approched the customer care the company rep came and demanded money for replacing the leaking filter which was replaced two days back.i again called in the customer care and asked for help but sensing their own fault no one turned up.i asked no of regional manager from customer care executive to apprise the problem i am facing but the response was very cold and uncooperative.

They have a very bad customer service.
I have called the customer service number provided by their dealer-[protected] many times. They keep me waiting until their relevant person comes online for more than 5 minutes and then disconnect the call.
For last three weeks they are yet to send me a service guy. Every time a service guy from their company calls, he ask if the machine is under warranty and if i tell them yes they say some other technician will come.

As a customer I am very disappointed by their behavior. I request the authorities to take a stringent action against them. They think in India they can just get away with the customers because there is no law that can enforce discipline on them.

Today too when I called their customer care they said there systems are down and they cant help me. The product for last three weeks is not working the salt in it is not getting dissolved and is overflowing from the machine.

Can I look forward to your stringent action in this regard.

I am writing this mail to you after reaching out to your customer care of kent ro at least 6 times so far without service.

I would like highlight following critical issues as a customer.

1: i have raised a request on april 14th, thursday, i got a sms with wrong information about service provider. When i called the number it was some person with no name and he refused to come for service.

2: my request was cancelled on april 16th, 2016 with the reason that i am not available on phone. Please note that i have not received any call on any 2 of the numbers (I provided this to representative names rakhi) i have provided. Neither anyone has come to visit my house with the mentioned address.

3: no one even informed my that my request has been cancelled after two days and i got to know only when i called them back on april 17th sunday morning.

4: they have raised another request and still condition is same. I got a sms mentioning mr ajith will visit but so far no one has visited or called. When i called him he mentioned he will not come. After that when i call customer care, mr abhishek told me he can not provide any information.

5: finally after 6 days some person came and he was looking for some prev. Warranty. He installed the ro system and opened the inlet pipe and ran away. Hundred of liters of water kept flowing in the kitchen and person did not pick up the call.

6: when i called customer care again mr shiva mentioned he needs 12 hours to escalate this issue but no one has turned up.

They will make customers suffer. Worst and insensitive customer service !!!

I request you to please help me out and i strongly suggest to use this information to correct your system.

I have bought a Kent grand mineral RO water purifier on June 3 2015 from Pai electronics near karmanghat, Hyderabad, TS. And from then on it repeatedly stops working . It has been repaired for over 7 times with in just a span of 6 months i.e 16 Nov 2015, 16 Feb 2016 (ballast changed (choke))and 19 mar 2016(wire set replace), 04 apr 2016 (wire loose connection), 14 apr 2016(modification survive).The repair servicing is not even satisfactory .the product has been repaired just 2 days ago and again it stopped working.what if the warrant period expires?should i pay the price from my own pocket.so this time i request you to change the product before warrant period expires.so please look into this complaint immediately.

details
consumer name : c goverdhan reddy
contact no s :[protected], [protected]
TIN NO : [protected]
CIN NO : 35984
address : flat no 105, sai elite apartments, bairamalguda, near old hanuman temple, Hyderabad, telangana, pin 500079
email id :[protected]@gmail.com

I have a kent ro filter. I have got an annual maintenance contract with kent for regular servicing. The first service under the said amc is due now and i have called kent two times in the last week for the service. However, inspite of assurance, no engineer has so far come to do the servicing. This is highly unprofessional on the part of kent. I would request this matter to be taken up with kent and resolve the issue.

Sudeep mishra
Flat no. 803, b wing, chaturbhuj chs, shilp chowk, plot no. 61/62, sector 21, kharghar-410210
Email id:[protected]@gmail.com

I'm using Kent RO from last 2 yrs. For initial 1 year I got a good service. Even there were no problem to water purifier. In last month I called service technician as the water test changed. He suggested to change all filters, accordingly I informed to replace all except RO. On the next day there was leakage in the unit as pipe was not fitted properly. Again on 15th April it is observed that there is heavy leakage from carbon filter and it has developed cracks. How come a newly fitted filter can get a crack in a month ?
I again registered a complaint service engineer came on Saturday night replaced carbon filter and also RO filter was replaced. On the same day Water Filter stopped working at all. Again I called service engineer, he gave various reasons and could not attend and gave timing of today morning, but simply he had not turned up and no response to my calls. My customer ID is KR[protected].

We purchased Kent RO Grand Plus on 28th Jan., 2016. Within first 3 months we faced a lot of problem with Kent RO. I registered my complaints wide request no.[protected],[protected],[protected] and[protected]. Each time they ensured me that out executive will visit your home and will resolve the issue. Only first day their executive visited out home and informed that Motor has been burnt and it need to be changed. I will visit against tomorrow and will do it. But till the time after appx 2 week follow up, no body visited my home to resolve. Each time I register my complain, they assign me same person (Mr. Abhimanyu [protected]) and he told me that I will visit today first half please be at home. I took first half off from my office only to get it resolved but he never visited. I wasted my 3 half days salary only in his wait. On saturday I called customer care and told them if they are not able to resolve then please let me know, I can go to consumer court. Their seniour told me that sir 100% today your problem will get resolved. But today is monday and I did not get any call, not body visited my home till the time.

My complaint regarding the changing the name of my Kent RO which i have mentioned above. I have contacted so many times your ph no. [protected]
and sorry to say this but you have put bunch o[censored]nprofessional people who does not know how to solve issues. so many times i had to hang up after waiting more then 10 to 20 min on hold..yesterday i had a word with your floor supervisor Ashish gupta who promised to get back to me soon but nothing as i expected from him. I have sent letter to change my name as requested by your agent but have not got any reply from anyone not even a automated reply. How unprofessional that can be you can imagine..when i asked yesterday whether ypu have received my email or not yet..no answer given to me except your request have been forwarded to technical team. I had a kind a faith in kent as one of the big company but your customer care is not up to the mark. My AMC has been done on the name of earlier owner of this model.. They have changed my ph no and address over phone but cannot change my name. I request to please look in to this matter and change the name of owner and the name in AMC.