Kent RO Complaints & Reviews

I made a huge mistake buying kent ro purifier. There customer service is worst. I called repeatedly (20 times or more) for fixing installation issue but no one showing up to my place. Every time i call they said it would be solved in 12 hrs. I call everyday and waste my time. No sure what to do. I would urge future customers not to buy kent. Once bought, it would in their mercy.

I say that again, worst customer care service....

I have installed kent grand+ ro water purifier at my home at buldhana. The kent service was called through their mobile no, email repeatedly since 10 days from dated 08-jun-2016.. But there are only false commitments & time pass strategy by kent. Also there are fake "problem resolution" sms on my registered mobile by kent.
Actually their technician has neither reported for problem resolution nor their is any communication from him....

My water purifier ken grand+ is not working since yesterday. It was purchased on 23/08/2016 and still under warranty. This is the 4th call since it was installed. I think this is bad piece or failed product and i seek replacement of new or higher piece with better reliability. We cant risk our life due to unsafe water caused by irresponsible and unsafe product.

Please need...

Request number:[protected] assigned to: mr. Arun
Model: kent ultra
Service date: 14/06/2016

He said both filters were gone - initially mentioned rs 1500 for the filters + service charge - after we showed the online prices (500 per filter), agreed for rs. 1000 + 300 (Service charge) - he kept changing the connections of the smps (Tripped several times) - said smps is gone after that - mentioned he'll come next...

Dear kent r o team,

I have bought your purifier last year as your product has very decent goodwill in the market, but today i m very disappointed with your after sales service, the engineer of your kent department are not up to mark regarding servicing. I have called mainy times to your enquiry no. [protected], i asked for complained registration but they deny to give me particular detail, i also called your kent ro service...

Hello Sir,
I have been complaining to Kent service people to this no. [protected] one person named rakesh came and changed so many things and he had convinced us to take a scheme of amc service for 1 year cost around 8000 bucks. After 4 days water was not coming I have called up these people for almost 2 weeks finally someone came he didn't do anything he said rakesh will change it, I have tried calling rakesh to his numbers [protected]...

My machine was serviced on 25/02/2016 with required spares to be changed. Membrane and frt which was costing around rs. 2750/- (Bill enclosed) has warranty period of 3 months (Around 91 days).
On 12/06/2016 heavy leakage started from machine. A complaint was lodged regarding leakage. While service engineer on complaint, came to check the issue, found that membrane and frt was busted and causing leakage in machine. He told to change...

My kent grand+ ro is not working just giving continuous beep sound. On 10/06/2016 i called the customer care and my complaint number was[protected]. I was told that within 24 hours engineer would come and fix the problem. Till now no one has come. Everyday i call the customer care again and again and their response is "now this is registered as emergency and you will be served within 12 hours". God knows how long is this 12 hours. Today...

Sir my machine is creating problem the day i purchased it it gets repaired every month still in warrenty i want that why damaged machine are sold out and so many complains about kent are they resolved also or not or i have to go to consumer forum. they sell damaged products even in service they put allready used parts because of which we get fed up ....

I bought a kent r. O. Of your company long back. Your representative used to come to us on call for any complaints. One of your representative mr. Pradip aich advised us to make an
Amc contract with your authorised service provider m/s swastik
Marketing & service of 136, thana road, kolkata-700 016, branch office at
5, chinar park, calcutta-157 for better service. I did so by paying rs.4400.00 per
Annum and they...

Dear sir/madam,

We have taken AMC on 16th May 2016 for Kent RO for water purifier, see attachment. Our water purifier is not working for last 4-5 days and we have raised complaint about it to the service provider. Unfortunately no service is given from them. They are not picking up the phone and if they do, they are just buying time to fix the issue.

Thanks & best regards,
Rajesh...

Dear sir,
Purchased a ro 0% wastage purifier online (17k, kr[protected] and delivered by maxell elec on 31 march 2015. Which had blockage 3 times and fixed, last mid of april changed all the filters and serviced (Paid) due to the same issues. Pn 1st of june find flow blocked & complained to cs. I have called 5 timed to the cs and the given technician one to other many times, negative, not even responded positively. Pls understand my...

I bought kent prime tc ro+uv water purifier last year. It was working fine but this year started giving problems. It stopped working and when we filed a complaint in the customer care section, they told us we need to buy new filters and also renew amc which costed 1800. New filter cost was 3800 whicb we had to pay and was not covered in amc. We paid whatever they said. Despite that, our purifier again stopped working within a few days. Service...

Hello

This is a serious complaint I would like to raise regarding the services provided by Kent. I got a servicing of my Kent Grand Mineral RO today morning. The name of the engineer was Pradeep with mobile number [protected]. Mr. Pradeep tells me that the company has now stopped giving service for its products and it asks its customers to change membrane and filters every six months. Even for AMC customers, he says that the...

Sir i bought kent supreme in january 2015. From the day of purchase there is too much failure of the part again and again. After warranty period i have paid 4000 rupees due to failure of the parts and also i have complaint before 2-3 days ago. Please try to sort out the problem otherwise i will go to consumer court. Because again one of the part failed due to that we are suffering....

I bought an kent ace+ ro water purifier from flipkart. Flipkart says kent will come and make a home installation in 2-3 days. I am waiting for almost 20 days. Very poor service from kent. Since the product description did not match, i requested for a return which was not honored by flipkart. I am stuck with this water purifier of no use at home.

My request is not to buy kent for its very poor installation and support....

Hello,

Product purchase month : january2016.
Product no & details: kent ro purifier.
Purchased city : hyderabad
Issue with product :
1. The location where we stay has a problem of hard water thus, in order to enhance the performance of the product we had installed additional sediment filter (Colander-suggested by authorized kent service guy) along with kent purifier.
2. Its 6 months since...

Sir,
I write to you with great disappointment about the lack of support and non resolution of a routine complaint regarding my ro water purifier. Despite registered complaints online on 30 may complaint no[protected] and follow up complaint on 01 Jun with no[protected] pertaining machine no KR[protected] bought on 06 Jan 16 and installed on 11 Jan 16.

Repeated attempts to liase and requests for early resolution of...

I bought Grand+ purifier Jun 4 later day i did registered for installation request. Even after 5 days I didn't received any technicians contact number. Whenever I called every time I have been told don't worry within 12 or 24 hrs. our person will visit your house for installation. 2 times i escalated to superiors but seems everything is wast of my time. Please advise if there is any possibility to hear from you...Thanks...

I was having one complain, that in our company we have ur kent ro water purifier which was having some problem. We called your service man and he came and took the moter of the purifier and came after a long time. What he done i don't know, now it is not working properly. What we should understand from this type of service. I thought that your company is the best of all and there will be proper services provided. But what we should understand...