Kent RO Complaints & Reviews

Please note few minutes back above said machine came down from the hook inbuilt with the machine broke into pieces and luckily my mother who is 80 years old was near it and fell on her her hand but she moved away otherwise it would have been a tragedy.
Immediate attention is required.very urgent.Its pathetic that a company like Kent manufactures sub standard products.

Krishna ellangovan

I sri rama chandra sarangi (Adress - gudianali, dhenkanal, orissa-759001, ph-[protected]) had purchased a kent mineral ro water purifier (Model - pearl) from kent authorized sales & service provider (S&s enterprises, in-front of george u. P. School, gudianali, dhenkanal-759001. Ph-[protected],[protected] on 25.05/2015 @ rs 16300/-, sl. No-kr[protected].

During last 11 months, there has been several problems in the system and some of the majors are mentioned as below,

1. Dt.24/09/2015-power failure-smps wire changed.
2. Dt.07/01/2016-beep sound-uv lamp replaced.
3.25/01/2016-no power-smps changed.
4.20/02/2016-water leakage-carbon filter changed.
5.25/04/2016-pump sound-pump replaced.

The product is having 1 year warranty so s. S. Enterprises has done all the above free of cost till date along with some minor problems at least for another 5-6 times which are not recorded.

I'm really fed up with the system because of the regular problem so i strongly believe it as a manufacturing defect in the system. I have requested many times to s. S. Enterprises and directly to the company i. E kent ro system ltd, a-2, sec-59, noida, u. P-201309, india to replace the system with a new system but neither the dealer nor the company is listening to my problem.

Me and my family gone through lots of problem during last 11 months for the same, therefore requesting your concern to do the needful so that i can get a new replacement system as soon as possible.

Regards
R. C. Sarangi
Gudianali, dhenkanal-759001. Orissa.
Ph-[protected]/[protected]

I purchased kent grand ro on 29.04.2016 from cisf canteen and registered request for installation on kent customer care. I was informed by customer care executive that my installation call will be attended by Kent representative within 12 to 48 hours and after 12 hours i got a message from Kent that my service request has been assigned to mr surendra. I called to Mr surendra for installation. He told that he will confirm after checking with office. Oneone called me in 12 hours. I again called to customer care. Customer care executive assured that technician will reach within 12 hours. After 12 hours technicIan(vickey) came from kota (very inexperienced & young) and during installation he told that one of the pump is not working and is faulty and called to kent kota office. Kota office person told me over phone that pump is faulty now we cannot do anything n called back their technician. Product was in sealed box and opened by Kent technician only. I was shocked to hear the reply of Kent service centre. Very disappointed.

Hi,
Pathetic service of Kent in Bangalore.i have lodged complaint on 29 April 2016 at 08:00 am and I got confirmation from customer care that I will get a tech visit in 24 hours but I didn't received any call till date.however I have called customer care 7-8 times and spend my time explaining my issue.
I don't know what type of services you all are providing.I wil share my story with social websites and make sure people will not buy products from you
My complaint number is[protected]

We purchased kent supreme mineral ro on17-6-14.Only two persons in my family are drinking that water.Till now no filter change alarm.Now is it requred to change filter .If so what is the total cost.

The above message was sent to kent services.They are responded as below.Dear customer
Your request[protected] is registered with us. Engineer would be assigned soon. Estimated service charges rs.300.00. Actual charges may vary. Call on [protected] for further enquiry. Thank you. Filter change alarm is suppose to come after warranty pirod only.There is no other method to know the quality of water.

Worst & pathetic service
I purchased kent pride in the month of sep-2015. Nearly after six months i.E in the month of april-2016, one of the filters started leaking.
I raised a service request with kent service request no:[protected]. I was informed my problem will be solved within 24hrs.
Next started the drama, the service representative called me to attend the call, he informed me that he will reach within 30min to attend the problem. After knowing that the product was under warranty, he did not turn up. Then i called customer care again they assigned a service guy. As expected even this guy did not turn up. On 1-may-2016 i learnt that they have closed ticket and rated the service as poor. While no one visited ever to attend the problem.

I have purchased kent grand+ 8 - litre mineral ro+uv water purifier from amazon- id kr[protected] on 29/12/2015. Warranty still exists. The membrane cylinder inside got problem and their is a leakage in the system. I have made a call to customer care on 01/05/2016 at 11 am. After 24 hrs also the agent didn't visit my home. Again after making 2 more calls, agent visited and said, membrane cylinder needs to be replaced and went out. He said he will replace next day. Even though clearly given information, kent services are very worst. I did a big mistake in purchasing this. Please take this complaint and due to which i have to bear the cost of purchasing water from other sources, even after paying high amt for the water purifier.

Hi,
I own kent grand plus water purifier. It is not functioning and i file the complaint on 30th of may with id[protected]. It is already three days and no one has come to attend the service. I keep calling the customer care and every time i get a response that i some one will attend the request in 12hrs but no one shows up. During summer days it is really difficult. Worst service.

--
Abhijeet

Hi,

Complaint no.[protected] registered on 15th april, after continuous follow-up, the complaint was addressed with replacement of filter inside the can. Amount paid - appox. Inr 3000.
Within 2 weeks the system failed and it is not functional now, complaint registered again on 29th april, complaint no.[protected]. The message received said the complaint will be addressed within 24 hours and engineer will be assigned soon. Next day the message received had the engineer assigned as mr. Babu-[protected]. We expected a call from him and waited for nearly 3 hours, thereafter when we had contacted him, he said the area is serves is not our place of residence and cannot attend the complaint, inturn he claimed will inform the office to take up the issue. After contacting the service number([protected]), one engineer had spoke and conveyed will attend the complaint before 5pm on 30th april to find out the issue but not going to resolve it, we waited and tried contacting him unfortunately no response. Now, we are spending whole weekend without proper drinking water facility. The amount and time we have spent on this is much more than the purifier cost. Suggest we replace the unit with different brand and keep peace with my needs. Hope we get proper response ensuring resolving the issue. Awaiting promptness!

Regards,
Arun

We installed kent mini water softener on 27th oct 2015. Since then i have registered multiple complaints about product is not working properly. Every time we call up your distributor pearl infotech marathahalli bangalore, they will register the complaint but their service engineers do not turn up after following ups. Latest follow up started on thursday, 28th april and even after daily assurances from them, their service engineers did not show up as yet. The product since installation is not working, the salt in it is not getting dissolved and is overflowing from the machine.
We did not expect such a pathetic service from such a reputed brand.
I am fed up with constant follow ups and want kent support to get it fixed at the earliest.

I sent a complaint email to them on march 14 with no response at all.
This is utterly disgraceful. I am shocked at the product and service they are providing.
I was complaining about the poor quality of kent product that i received and also the worst service from engineers who serviced the product. We had eureka forbes's aqua guard for about 10 years without any issue but thought o[censored]sing kent recently, which seems to be a big mistake now. I brought the kent maxx (Model no- kr[protected] on[protected]. From the start we had a problem of small insects, small cockroaches, dust particles, etc getting into the water container and we had to throw the water every one or two days. There seemed to be a loop hole somewhere in the manufacturing of the product which resulted in wastage of water and time.
I used to the tell the service engineers every time they came in every 3-4months about the problem to which i got the same response saying that we will tighten the screws or fix the hole and after 1.5years o[censored]sing it with multiple service engineer visits it is still just the same.
Now we have a bigger concern which is not looked into.
Couple of weeks ago i noticed a crack in the plastic body just below the water container on the right side. I had also shown it to the recent service engineer visit on 10/03/2016 who said - it is a product fault as it cannot the take the load of the water container filled with water. Now the crack has increased even further and the lower plastic body may crack very soon. So i asked him to change the plastic body cover because the crack seems to be increasing with time to which he replied it is not in guarantee. I paid 2500rs for an amc (Ss/a/002842/) on 04/09/2016 to which i am not getting much benefit as well. Why should i pay for a manufacturing fault even concluded by service engineer?

So i would appreciate if someone could look into these matter and change the product as it never really was a good product sent to us by kent or fix the issues about it before we are bound to change and look for better product and service from a different water purifier company. I expected much better product and service from kent and received not even the minimum. I would prefer an email reply with a solution to these ongoing problems with the product. However if required, please contact me on [protected] between 8am and 1pm everyday or you contact nabanarayan bandyopadhyay on [protected] anytime.

Still awaiting your response.

We have kent ro system installed in our apartment in greater noida. The water quality there is not drinka le without ro. The ro started giving problems within a few months of installation. We expected very high performance and service quality from a company like kent. However, we are really very upset due to the bad quality of the product. Every 5-6 days there is some problem with the ro and we have to call the technician. Since our product is still under warranty would request you to get it replaced on immediate basis. We expect a quick response as well as action from your end in this regard.

Thanks
Mahima chopra

My kent water purifier was attended on5th march 2016 and your mechanic shri suresh attended for some sounds.he chaged motor saying that it is not working and changed the same for rs 2500.after that i got checked the motor at three different agencies and aii said that the motor is perfectly all right and there was no need yo change it.your technitian has simply changed for his commission as .they get 5% commission on spare parts. this is simply a cheating.it is desired that my origional motor which is with me should be reinstalled and arrange to refund the cost.i will be moving to consumer court if my complaint is not addressed properly .your customer care department is worst. I contacted twice and tried to communicate with senior person but my call was kept on hold for 10 minutes and then disconnected.

Hi, I shifted my house to new place and raised a service request no[protected] on 25th April 2016 at 10:00 AM to re install my Kent Pearl RO, and also i told them to raise on priority, customer service representative told me that it will be resolved within 24 hours, It is still not re-installed.
It was assigned to a service engineer call Ramu - [protected].
After receiving this message that it is assigned to Ramu, I immediately called him, and to my surprise he is not bothered to receive my call after calling repeatedly a hundred times and also I have not got any call from him.

I again called customer service of Kent yesterday 26th April at 10 AM, they told it will be resolved very soon, and till now i have not got any call from the service engineer RAMU.

I am spending daily 100/- for water from outside. Is this how KENT engineers treat their customers.

I am really hurt.

I dont know whether I should wait or call some local engineer to get it reinstalled. Kindly help and take action against KENT and RAMU.

I got filters and membrane replaced on my kent ro pearl through kent representative.It cost me rs. 4000/-(16th january). Hardly 3.5 months have passed and the membrane burst. I called up the representative and he started asking money for a new membrane which is around 2900/-. The reason they started giving is that due to high water pressure in high rises it burst. This is not my responsibility and should have been take care while installation. Why should i pay for s sub standard product or faulty installation done by company.
I want refund of my membrane cost

Sir, I asked Kent customer care for Kent ro grandt model repair as the ro was not getting power supply...initially the service centre guy gave estimate of rs 1000 to 1500...my aged parents were home and the service centre guy virtually changed every inner part of ro such as adapter, to membrane, uv assembly, sediment and carbon filter etc etc and shoved off rs 5170...however the filter did not work ever since and he had made a fool out of my parents...he also didnot respond to his mobile number given by him to my parents..my parents told me the incident today and the kind o[censored]nprofessionalism in KENT RO service has shown us has left us disheartening...till date none of Kent service centre guy has come to recheck the filter..we feel cheated.

I brough a new ro+uv purifier of Kent from Rahul Electronics, Durgamandir, Asansol, West Bengal. It is very worst product. I just went to buy Aquaguard but Rahul Electronics suggested me to buy Kent. After two days from the day of installation its pump stopped working. I did a complaint in service center and they assure me that service engineer will attend it in next day but no one came to attend, I again called them they told me again same thing, like this way they came after seven days at that time they told that pump is not working it has to be replace and it will be done in next day but till today I called several time in customar care and also in RAHUL ELECTRONICS but no one came. So please do not buy this company's any product to save your money and also please do noy buy any product from RAHUL ELECTRONICS.

Hi Sir,
After 6 months of purchase of Kent RO+UV+Grand + problem raised as overflow & leakage of water from filter. then I started calling customer care each time kent's people ll come to assist but each time give excuse as " I have checked it, if complain ll come again then next time I ll change filter & water sensor ". Each time I called these people each time new man came & gave same excuses and each man blamed the previous one that due to lack of technical skill he didn't fix the problem. This process continued till the lapse of warranty period. Now these men are saying changed the filter & sensor (Rs 3000+200) and ll provide you 1 yr warranty on the same.
I would like know if there ll be customer fault - customer ll face the prob. if kent customer care's fault - again customer ll face the problem ?
totally frustrated with these people.
Please guide me how to handle this situation or what needful action I can take.
How this problem can be resolved.

Respected sir/madam,
I MD saif alam from Jamshedpur, Jharkhand a Kent RO customer is having some issues with the purifier and not satisfied with the services provided by the Kent service station. I called three consecutive days to the customer care centre. There I have been told that their executives will visit our and fix the problem but unfortunate they dint turned up. I am totally annoyed with this sort of inpunctaulity of the customer support. This was not expected from your side. Hope you will get back to me and sort out my problem.
Thanking you.

Hi,

I have a kent ro grand + water purifier for more than 3 years. Recently, it suddenly stopped working. I called up their nearest authorized service center named rain drops services, bomanahalli, bangalore for repair. They sent a technician on 11th april who replaced several filters, pump, smps, etc. Total bill amount was rs. 7485. However, on 18th april i noticed the flow of water was very nominal and called up the same authorized service center again. After at least 25 calls, finally they sent one technician on 22nd april, after 5 days. He checked and told the pump (Which was changed on 11th april) needs to be changed again. And the same technician will come and change it within next few hours.

That never happened till the time of writing this review. Every time the service center told the technician will will come in next 30 minutes. Finally they stopped attending the calls. They gave me a number for their service manager called mr. Nagesh for complaining. When i spoke to him on 22nd evening, he assured me that he will send a technician on 23rd morning. Even then nobody turned up and mr. Nagesh also, not picking up calls.

Finally, on 23rd afternoon a complaint (No.[protected] was registered with kent ro centralized customer care (Though the details were mailed to them on 22nd afternoon). They told, within 48 hrs the technician will call and attend my issue. But, i am yet to receive any calls.

I paid a hefty amount to buy this product and quite a big amount for repair. However, the company and their authorized service center surely, believes that me and many other such customers are just fools that they bought their product.

I have never experienced such a bad customer service ever in my entire life. This company should be banned from doing any further business. They are simply cheating unsuspecting customers.