Kent RO Complaints & Reviews

Hi, I shifted my house to new place and raised a service request no[protected] on 25th April 2016 at 10:00 AM to re install my Kent Pearl RO, and also i told them to raise on priority, customer service representative told me that it will be resolved within 24 hours, It is still not re-installed.
It was assigned to a service engineer call Ramu - [protected].
After receiving this message that it is assigned to Ramu, I immediately...

I got filters and membrane replaced on my kent ro pearl through kent representative.It cost me rs. 4000/-(16th january). Hardly 3.5 months have passed and the membrane burst. I called up the representative and he started asking money for a new membrane which is around 2900/-. The reason they started giving is that due to high water pressure in high rises it burst. This is not my responsibility and should have been take care while installation....

Sir, I asked Kent customer care for Kent ro grandt model repair as the ro was not getting power supply...initially the service centre guy gave estimate of rs 1000 to 1500...my aged parents were home and the service centre guy virtually changed every inner part of ro such as adapter, to membrane, uv assembly, sediment and carbon filter etc etc and shoved off rs 5170...however the filter did not work ever since and he had made a fool out of...

I brough a new ro+uv purifier of Kent from Rahul Electronics, Durgamandir, Asansol, West Bengal. It is very worst product. I just went to buy Aquaguard but Rahul Electronics suggested me to buy Kent. After two days from the day of installation its pump stopped working. I did a complaint in service center and they assure me that service engineer will attend it in next day but no one came to attend, I again called them they told me again same...

Hi Sir,
After 6 months of purchase of Kent RO+UV+Grand + problem raised as overflow & leakage of water from filter. then I started calling customer care each time kent's people ll come to assist but each time give excuse as " I have checked it, if complain ll come again then next time I ll change filter & water sensor ". Each time I called these people each time new man came & gave same excuses and each man blamed the previous one...

Respected sir/madam,
I MD saif alam from Jamshedpur, Jharkhand a Kent RO customer is having some issues with the purifier and not satisfied with the services provided by the Kent service station. I called three consecutive days to the customer care centre. There I have been told that their executives will visit our and fix the problem but unfortunate they dint turned up. I am totally annoyed with this sort of inpunctaulity of the...

Hi,

I have a kent ro grand + water purifier for more than 3 years. Recently, it suddenly stopped working. I called up their nearest authorized service center named rain drops services, bomanahalli, bangalore for repair. They sent a technician on 11th april who replaced several filters, pump, smps, etc. Total bill amount was rs. 7485. However, on 18th april i noticed the flow of water was very nominal and called up the same...

I purchased kent super plus mineral ro water purifier and called your installation providing customer care no [protected] on 23 apr 2016 at 10:30 am. it is 48 hrs now but not any technician called me for installation.

in starting they are delaying this much how they will provide hassle free after sales service.

please provide installation for water purifier as soon as possible.

regards,
br...

I’ve purchased a “kent ro grand+” sl no kr[protected] on 17/4/2015 from “saravana stores” since then it was checked by “chennai cool care” tambaram service centre on 23/8/2015 & 06/02/2016.During these checks the service teacnicians were checked the tds only & receorded as 1028 & 88 as raw water & purified water tds respectively. But no cleaning /replacement of ro was not done. Last month (March-16) the water taste was changed...

From ashian oils ltd unit no.[protected] Your machine four times stop and heavy leek we complaine. After complaine sevice man hussain( [protected])came hear and repair water is comeing steel bad smell and not clear . They talk thear sevice manger mr. Dipak shamra ([protected]) sed we not responceable for smell and clearness we are only sevice agent. So what i do with this problem. If your not repaierable please replace . Why we continue suffer....

I purchased a Kent Grand + MRO water purifier (KR[protected] for {Vasudha with registered number [protected]} appliance after an year or so the water taste changed so I called up the helper to get it checked ... he asked to change the parts of filter . I agreed, I paid in full and get it replaced. Now, just after 15 days, water purifier not working I called up the customer care ... got the replies like I will be charged for the service and...

I am using kent ro super plus water purifier, one month ago one of filter stared leaking.i called the customer care and have it repaired through the technician send by company and paid him the service charge and cost of new filter, after two days the same filter stared leaking again.when i approched the customer care the company rep came and demanded money for replacing the leaking filter which was replaced two days back.i again called in...

They have a very bad customer service.
I have called the customer service number provided by their dealer-[protected] many times. They keep me waiting until their relevant person comes online for more than 5 minutes and then disconnect the call.
For last three weeks they are yet to send me a service guy. Every time a service guy from their company calls, he ask if the machine is under warranty and if i tell them yes they say...

I am writing this mail to you after reaching out to your customer care of kent ro at least 6 times so far without service.

I would like highlight following critical issues as a customer.

1: i have raised a request on april 14th, thursday, i got a sms with wrong information about service provider. When i called the number it was some person with no name and he refused to come for service.

2: my...

I have bought a Kent grand mineral RO water purifier on June 3 2015 from Pai electronics near karmanghat, Hyderabad, TS. And from then on it repeatedly stops working . It has been repaired for over 7 times with in just a span of 6 months i.e 16 Nov 2015, 16 Feb 2016 (ballast changed (choke))and 19 mar 2016(wire set replace), 04 apr 2016 (wire loose connection), 14 apr 2016(modification survive).The repair servicing is not even satisfactory...

I have a kent ro filter. I have got an annual maintenance contract with kent for regular servicing. The first service under the said amc is due now and i have called kent two times in the last week for the service. However, inspite of assurance, no engineer has so far come to do the servicing. This is highly unprofessional on the part of kent. I would request this matter to be taken up with kent and resolve the issue.

Sudeep...

I'm using Kent RO from last 2 yrs. For initial 1 year I got a good service. Even there were no problem to water purifier. In last month I called service technician as the water test changed. He suggested to change all filters, accordingly I informed to replace all except RO. On the next day there was leakage in the unit as pipe was not fitted properly. Again on 15th April it is observed that there is heavy leakage from carbon filter and it...

We purchased Kent RO Grand Plus on 28th Jan., 2016. Within first 3 months we faced a lot of problem with Kent RO. I registered my complaints wide request no.[protected],[protected],[protected] and[protected]. Each time they ensured me that out executive will visit your home and will resolve the issue. Only first day their executive visited out home and informed that Motor has been burnt and it need to be changed. I will visit against...

My complaint regarding the changing the name of my Kent RO which i have mentioned above. I have contacted so many times your ph no. [protected]
and sorry to say this but you have put bunch o[censored]nprofessional people who does not know how to solve issues. so many times i had to hang up after waiting more then 10 to 20 min on hold..yesterday i had a word with your floor supervisor Ashish gupta who promised to get back to me soon but nothing...

To,
The indian complaint forum
I sanjay sonar, purched kent maxx water purifier (Serial no: kr[protected]) on dated 01/02/2016 (Which is under warrenty period)
From kalpana enterprises humayun building opp. Samir building, kothi char rasta, vadodra- 390001 phone no:[protected], 2434880
I was having problem on 14/02/16, the water used to fall drop by drop and it took 2 hrs to fill the whole tank. I called customer...