Kent RO Complaints & Reviews

I had purchased Kent Grand plus RO in 2012. In the first year itself the Low Pressure Switch had to be changed twice. The Kent technician started blaming water supply in our home. Then the Filters started giving complaints one by one. The water pipes started leaking. Now the UV filter assembly gave away. The company Kent is refusing to replace the UV assembly and asking for more money. In 4 years IO have spent much more than the product itself....

Dear Sir,
I had purchased Kent Grand+ RO on 30/06/2015 and installed on 05/07/2015 from "AQUAIR SERVICE POINT, Khurram Nagar, Ring Road, Lucknow". After service which has been carried out on 01/07/2016 it got developed some serious technical snag due to which it is not purifying water. After that I am continuously trying to contact them but no body is responding. Today is its last date of warranty. Kindly arrange to fix the problem...

Hi Team,
I am having tough time with Kent Water purifier service centre support.
1. After logging complain, they come after 4 to 5 days.
2. This time it has been 10 days, have done multiple follow ups, no result.
3. 10 days back some one came, and did some fix. after that It is not working.
4. When we call up, it appears that they are doing some favour and they lack professional attitude.
4. They...

We have purchased Kent RO Purifier in 2010 for Rs. 14000/-. In past 6 years, we have spent around 50K for the maintenance of the same. Every 2-3 months service engineer will come and tell us to change the filter/adapter/UV light. Which costs around 3K-4K. Worst way of looting money from customers.
Its better to shut down their company & get lost if they cannot provide quality product to customer.

Serial Number: KR[protected]...

I have complained a ro related problem for last month (16th may'2016). My problem is iron filter (Kent co.) not working, may be filter element replacement require. But no service engineer/boy come. I have informed many time at local customer care center (Smart service, haldia township, haldia, east medinipur, 721607, west bengal), but they did not reply. Please solve my problem as soon as possible, otherwise i complaint this at kolkata govt....

Dear sir,
I have purchased water filter few months back recently problem started. i had made complain in customer care on 27.6 16 vide no [protected], their people visted but went without rectifing the machine and to my surprise closed my complain, thereafter i made another complain on 30.6.16 vide complain no [protected] but to my surprise this complain was also closed without any visit of their service people.
Instead of...

I am trying to get my kent ro water purifier get it reinstalled and i have lodge request for the same on 12/06/2016. I am hardly getting any response. The service person came to my house but he had not required parts to install the same. He told me that inlet valve will come after 12-15 days. I got the same from ahmedabad and ask him to come for installation. On 27th june, he came for installation and he install the machine. But after 30...

Hi team;
I am fed up of continously calling complaint dept and no action has been taken yet since ppast 4 days;infactt 4-5 months ago my macchine waranty was over hence i renewed it paying 3500 to agent namd hasan frm noman enterprises which is your registered service center in chembur. He took money and now he is not turning up for servicing since past 4 months. I am ccalling him and he gives all excuses... Somtimes he says he is...

I had called a service personnel from an authorized kent ro service provider in Bhandup (E), Mumbai. The service personnel had no clue about the issue and always tried to mint money by overcharging on every filter/ choke etc. When this was caught and taken up further with the head of kent servicr of this zone, the monerary part was though resolved but the problem still persists.

Utterly disgusted with the kind of service kent...

I am receiving many calls everyday, asking for few verification to activate the account. I dont understand after an year of purchase, what sort of verification and account activation is needed for product worth rupees seven thousand. I had co operated during the first call and had given few details. Everyday new person calls and irritates despite of requesting them not to bother. Please stop this torture or this will lead to consumer court...

Our kent water purifier not working around 2weeks we have been contacting their jeypore ffice and they have been telling us that they are going to send the engineers in 24hrs and that never happened. They also provide engineer's name and no but when ever we check with the engineer he says that the branch head sending him some other location.

We stay in a rural place of orissa, nabarangapur dist, dhodra. Here typhoid is very...

Very poor service. My kent ro was having a leakage but was performing right. After calling Kent service the person operated the machine and now its not even working. Instead he was asking us to buy a local candle saying it is better than that of Kent. Such is the service here that a total of 3 of my neighbors have switched to Aquaguard.

Resolve this at the earliest. SHAME!...

I had made a service request at 8 am on 24.6.2016 as the kent water purifier is not at all working (I had purchased the item during the month of september, 2016) and requested thatthe engineer should come before 10 am or after 6 pm.

All the engineers are disturbing me during office hours and no one is turning back at the requested time

Even after 72 hours.

The engineer no. Sent through sms by...

I have purchased my kent ro in december 2015 and by now it has been repaired twice once the person came to change the candle the next day again the kent was not working again there was a leakage in some other part... We are facing too many problems coz o[censored]r water purifier.. Kindly get ur service appropriate.. If we have got such an expensive water purifier so obviously we expect some efforts from ur side!!...

Complaint no[protected]


After 10 years o[censored]sage of aqua guard reviva, i thought to invest in kent and i have just bought kent ro grand + 2 days back and installed.
After 4 flush, there is persisting smell in water.

Very disheartening to give complaint to customer care for your brand new product, after that they have assigned technician and when i spoke to technician he said "what h will do...

I have bought kent ro on 04.07.2011 s/n: kr[protected].
From last one year this machine is giving continuous problem and headaches to me. Now it is getting defective on monthly basis.

Following are the details of repair and service:

S. No complaint no date amount

1. D[protected].12.13 770
2. 14d147336 19.7.14 3740
3.[protected].01.16 3600
4.[protected].02.16...

Since May 8, 2016 We have been facing problems with water dispensation in Kent Water purifiers. We have purchased 5 Kent Pearl Water Purifiers and all the purifiers are under warranty. Despite making repeated emails and countless calls for repair/servicing of water purifiers, the Kent service centre didn't bother to service the water purifiers and every time they used to buy some time for arranging service but till date no one has attended...

Product name - kent pearl
Erail no - kr[protected]


Complaint no[protected]

I made the above complaint regarding the filter change as machine stopped working. The service guy mr. Ram bahadur-[protected] turned only on 21.06.2016 at 06:00 am. Such a nice time to visit. However i received a message that complaint is closed on 19.06.2016.

It seems kent is living in a different era.br...

Dear Sir,

I have purchased the kent RO in the month of Feb 16. Recently,
I have registered a telephonic complaint No. [protected] on 14 Jun 16. The
problem is of leakage from membrane. 48 Hrs lead time was asked to attend
the complaint. On 16 Jun I have once again contacted to the customer care
after 48 Hrs from lodging of above complaint. Once again it was promised
that the complaint will...

Dear sir,

In the last week of february 2016, our kent water purifier stopped functioning and also outlet was not draining any water. We telephoned kent customer care service center to get attend the problem with our kent grand water purifier. To our request, kent sent one technician by name mr. Shivakumar (Mobile no. +91-[protected]) who represented from authorized kent service center, rain drops services.
He inspected...