Kent RO Complaints & Reviews

I bought a kent perl ro + uv water filter last year, which is still under warranty period. The filter having problems continuously. So far more than 20 times it got verios problems. Everything inside it has been replaced by now, none of the parts are original but still issues doesn't resolved. Kent guys are not capable to diagnosis the root cause as well.

Therefore i will suggest not to buy any kent filter if you wish a peaceful life and don't want your hard-earned money to be wasted.

Hi i've buy a new kent ace plus filter in flip cart two weeks before actually i've give the installing address ten days before but now also does not respond my complaints. my registered mobile no s [protected].
Address is s. bhaskar
S/o v chiranjeevi achari
H. no 9/196/3 kosigi (v) kosigi (mandala)
Kurnool district
Pin code 518313
This s the installing address. with in 24 hours we r not respond my complaints i'll be returned to my product to flipcart.
Why the neglected for installing this is not a good manner. otherwise don't sell the prosucts.

I bought the water purifier with serial no. Kr[protected] on 27.05.14. I encountered some problems with this purifier around 9th january 2016. I called several times to the service centre. The service staff came only on 16th january to repair the device. He changed post carbon filter, adaptor and so many other parts in it and charged me around rs.3800. Again with in two months (25.03.16) the device was giving me problem. This time another service person came and changed ro filter and uv lamp and so many other parts and charged me again rs. 3800. On 5th of july water started leaking from the base of the device. This time i called the sales manager and asked him to look into this issue. Spending 8000 rs every year for maintaining the water purifier is not worth it. So far none came from the service center to address this issue. They have 1000s of customers, what if they loose one or two. This is their attitude.
Kent service is very pathetic and horrible.
I don't recommend any one to buy their products as these people do not have any regard for customer's feelings and time.

I had given complaint regarding faulty uv filter housing in kent grand.
In response to that, engineer suresh turned up on july. he refused to change the defective part foc since he has pressure from his boss to charge money for each part.
I spoke to complaint cell again who made a call conference with some "manoj, the asm".
The technician also confirmed that manoj yadav is the asm of his udyog vihar branch.

On 9 july some kent rep called me claiming to be manoj yadav the asm o[censored]dyog vihar gurgaon. his number is [protected]. he said he never spoke to me on 7 july. moreover his voice was different from the one i spoke to on 7th july

On 7 july when technician suresh was here for the service, he gave the number [protected] of asm manoj yadav. i spoke to this asm (probably impostor) for 40 minutes and he also claimed to be the asm o[censored]dyog vihar branch.

Firstly this speaks well about the quality of service by kent. anyone poses as technician or asm and argues with customer.
Secondly, it is highly unsafe to call kent service technician at home or complain to "senior management" of kent. no one knows which one is fake.

The objective at kent is to argue with customer and claim money for all defective parts.

Do a thorough analysis of fake personnel on board of kent service

As clear from the subject itself that i am chaeged with 1000/ even the defect occured during the guarantee period.
Sir i purchased the above said product on 2nd july 2015 from. m. p. nagar bhopal (m/s[otus, city centre, 1 press complex zone 1, m. p. nagar bhopal). on[protected] my wife heard a beep in the machine and asked me. i immediately phoned to the service centre. they attended the complaint same day and found that the sediment and carbon tubes have to be changed. i said ok, but the executive said that it will be charged 1000/. i told him about the guarantee period but he did not agree. anyhow i got it changed because it is the question of safe water. afterwards i phoned the service centre number of times but they did not hear, hence i have to resort to this complaint. hope you will attention to it and resolve the issue. bill 60r1502360 dt.2-7-2015and bill no. for replacement of sediment and carbon tubes is 1395 dt.[protected].
Thanking you,
C. h. tiwari,
275-2a-saket nagar bhopal-462024

I have purchased kent ro grand in august 2015 it is in warranty but its not giving water properly, i am from kota city rajasthan.
Company promised me that it will give 15 ltrs of purified water per hour but its not giving the same even in a day. recently i have purchased new filters also even after this its not working properly i have made a complaint on toll free number and a guy visited from service centre but he isnot able to give satisfatory reply to my problem and he is keep on saying that this ro will work like this only.
Kindly look after into the matter asap.
Hoaib khan
[protected]
Kota rajasthan

Hi..
I've lodged a complaint to customer care (case id[protected] on 5th july 16. It has been 3 days but No one responded till today. I called customer care again & again but everytime they replied that somebody is going to come to repair.
I've purchased this Kent RO (SR. NO. KR[protected]) on february'16 and every month there is some kind of disorder. Its still in waranty but service of KENT is very poor.
S.D SERVICES of KENT in Durgapur should be BLACKLISTED. The behavior and response of servicemen is very Poor.

I have purchased Kent ro whose serial no is KR[protected] and my registered mobile no. Is [protected] . My complaint is that within 6 months sediment filter and carbon filter stopped working and every time when engineer comes he uses hammer and clean it but after warranty period they said these are blocked and needs to be changed rs 1000 will be charged for this . But same problem was coming from the last 6 months but you did not changed because they were waiting for warranty to be finished. Kent is a cheater and they are earning money just by using unfair and fraudlent means.

I bought kent ro pearl for 15k rupees 3.5 years ago. first 2 years it was fine. then started the incessant list of problems. i would like to highlight two main problems.
1) kent does not care if any shop guy advertises "authorized kent dealer" and repair their machines. i bought kent from a shop and called that shop guy for replacing my filters. i ended up spending 10k rupees over a period of 1.5 year for multiple problems. one day (feb 2nd 2016) my ro filter is replaced and within 26 days (feb 28 2016) it got damaged. this time i called kent official customer care. the service guy comes and claims that the existing filter is a duplicate one. why do they allow people to brand themselves as kent dealers etc. is this not hitting their reputation?? i really dont care if you want to solve this issue.

Second and the present problem i am facing:
2) so i replaced my ro filter by original ro filter. the service personnel came after i raised a complaint to kent customer care. so there is no question of duplicate filter. also the service personnel told tds level of the water is good. but the ro filter is now busted. (july 5th 2016). since the warranty is only for 3 months i need to buy it again is what the service personnel informed me.
Within 4 months its damaged again. what sort of 3rd grade quality is this?? do you think indian customers are fools to spend 2.5k every 3-4 months and believe in your stupid stories.?? dont you have responsibility of delivering a good quality material??
I want to know the reason why a filter is damaged so quickly and i want you to replace my existing filter for free of cost since you have not mentioned clearly in your kent manual or anywhere else that every 3 months you have to spend 2.5k for ro. i feel cheated for purchasing such a fraud product which puts a hole in customers pocket.

Ps: please stop venturing into other domains like air purifier, vegetable purifier blah blah. i cant even think of buying a second product from an organization like this which is not bothered about quality.

Regards,
Srikanth.
Mobile number: [protected]

Dear Sales & Service Executive,

Greeting of the day !

I am really disappointing after bought your product from July' 2015, Since July 2015 many times I have initiated the complaints for the product failure or product is not working, in respect to that your service engineers are coming and identifying the problem every time, every time they are changing the parts, because your product's parts always fails very frequently. i.e. pump, filters and others.

Today your product is completely shut down, so it's very horrible stage.I just want to replace the product and install new one. because most of the time this product does not works in a proper, unnecessary my family is affecting. so why I had purchased your product? why ? can you answer me for above happening which comes in repeatedly.

If such a branded R.Os. are doing the problem in a very short time since service conducted, resulted people are loosing trust continuously on your product.

Please depute an engineer on below address and replace the product as early as possible.

Looking forward for your prompt action on above complaints, because my family is suffering from your product failure incident again and again.


Regards,
Prem Chandra
Flat No.511, Block-A,
Plot no. GH5A, Divyansh Fabio,
Crossing Republik, Near ABES IT College,
Ghaziabad-122016 (UP)

Mob-+[protected].

Respected sir/madam,

My name is s. d. gurjar mobile no.[protected], i have purchased a kent ro machine number kr[protected], with the hope that this is the
Popular brand in india and whenever if any problem arise then properly
Ervice/response/help provide by the kent service center. but the actually
Ituation/condition is different from my/customers thinking/advertisement given or in other words i can say that opposite to the consumers thinking/hope.

02. on 24.05.2016 a minor problem not proper supply of electricity in my
Kent ro machine arise for that i make a call to customer care. on
25.05.2016 a representative/technician namely rakesh kumar sharma came
From k. d.infotech jaipur after inspection of that ro, with the bad
Intention to making/generate unnecessary bill he says that "sir e bhi
Badli karna h o bhi badli karna h" accordingly he replaced 02 filter,
S. v. and fitted a new filter for that i pay him rs.2100 vide receipt
No.3180 dated 25.05.2016 which is attached for your kind perusal and necessary action.

03. after the replacement of such parts/filters my ro is not working properly
Hardly 02-03 liter water purified in 24 hrs. due to this problem my family is suffering from crises of pure drinking water (this is voilation of article 21 lives with dignity) about my this problem so many times, i call mr. dilip kumar francis (k. d.infotech) jaipur but no any positive response given by him, as well as my complaint no.[protected] dated 05.07.2016 not consider/attend till now. this is show arbitrary manner of mr. dilip kumar francis. so i requested to you that
Please repair my ro within 02 working days and appropriate action
Taken against mr. dilip kumar francis (k. d.infotech) jaipur under
Intimation to me otherwise i will file a suit in consumer court
Against kent ro, on friday 08.07.2016.

I raised a request on 19th june for demo of kent ro and your sales representative showed me the demo. I selected product kent ro prime and asked for installation for next day after 4:00 pm.
I got a call from technician and i told him to come after 4:00 pm. No one turned up and when i called them back next day then they informed me that they will send some one. They also told me that they were short of man power but my reason was let me know the actual date and time so that i will have someone at my home accordingly. They assured me that technician will visit them next day. Next day as well no one turned and when i called them back in evening then they told me that technician will come by 10:00 pm. I was ok with the timing and i got call at 10:00 from technician and he told its very late and he would like to visit next day. Again same thing happened and no one turned and then i called back. I was assured by your franchisee manager that he will personally look into this and make sure the technician will visit for installation after 4:00 pm. From that day till now no one turned up for installation.

Previously i was assuming kent as very good and professional company but after this experience my perception was totally changed. I had been using water purifier from aquaguard and they have been very good in providing service.

My details:
Request no[protected]
Date of request - 19th june 2016
Franchisee who contacted me - oasisglobe enterprises, wakad, pune, maharashtra

I bought a kent grand 1 year back. when i had purchased it i was informed that average yearly expense is about 1500 rs. in one year i have spent more that rs. 5500 alone. every two month some or the other part just goes off and we need to spend money. now i asked the agent on how much money needs to be spent on an avg for this purifier. i was shocked to know that he said[protected] is what people do spend.

Now i want to know whom to believe? when i tried calling the company website they said they dont even have a complaint mechanism. which is shocking. he can only raise service issue but not escalation or complaint?

This is the first company i have come across with no complaint forum. you can only send feedback. i am sure concern and complaint are two different things.

Please look into the issue.

I've buy a new Kent ace plus product I've give the request to installing purpose two days before but company not responding to my request.my registered mobile number s [protected] address is s.bhaskar Kosigi (village)(mandala) kurnool (district) andhrapradesh
Pin code 518313.
This s my address please send me ur technician as early as possible.I'm so waiting for the installing

I had purchased Kent Grand plus RO in 2012. In the first year itself the Low Pressure Switch had to be changed twice. The Kent technician started blaming water supply in our home. Then the Filters started giving complaints one by one. The water pipes started leaking. Now the UV filter assembly gave away. The company Kent is refusing to replace the UV assembly and asking for more money. In 4 years IO have spent much more than the product itself. Every time a part crashes, they ask for money to replace it

The UV assembly leakage has caused whitish powder mixing in water, and the water gives foamy solution. The technician claims that gasket is gone. How can a gasket turn into white powder? I complained to the branch incharge (ASM) Narender in Gurgaon. His attitude is also the same. Pay for everything after 1 year period.
This way the whole unit will crash part by part, and consumer will land up paying more than a lac rupees.

Kent company must be blacklisted from selling any product.

This message is for all - NEVER EVER BUY A KENT PRODUCT.

Dear Sir,
I had purchased Kent Grand+ RO on 30/06/2015 and installed on 05/07/2015 from "AQUAIR SERVICE POINT, Khurram Nagar, Ring Road, Lucknow". After service which has been carried out on 01/07/2016 it got developed some serious technical snag due to which it is not purifying water. After that I am continuously trying to contact them but no body is responding. Today is its last date of warranty. Kindly arrange to fix the problem today otherwise we will be resorted to Consumer Forum.
Contact number- [protected], [protected]
Mail ID- [protected]@gmail.com
Serial No. of Kent RO- KR[protected]
Yours Sincerely
PRAKHAR MISHRA
OPP DM RESIDENCE CIVIL LINES BARABANKI UP - 225001

Hi Team,
I am having tough time with Kent Water purifier service centre support.
1. After logging complain, they come after 4 to 5 days.
2. This time it has been 10 days, have done multiple follow ups, no result.
3. 10 days back some one came, and did some fix. after that It is not working.
4. When we call up, it appears that they are doing some favour and they lack professional attitude.
4. They replace something or other even the part is alright, I got that verified.
5. Last 6 Months, I have spent 10 thousand rs. in Kent.

Please take all possible action against the service centre, the address and phone numbers as below. We have been an old customer pf Kent and in al my families we are using Kent.

Service Centre Details
SPACENET DTH Services, Hyderabad
Authorized Kent Service Centre

Phone Numbers:
[protected]
[protected]


Regards
Arvind
[protected]
[protected]

We have purchased Kent RO Purifier in 2010 for Rs. 14000/-. In past 6 years, we have spent around 50K for the maintenance of the same. Every 2-3 months service engineer will come and tell us to change the filter/adapter/UV light. Which costs around 3K-4K. Worst way of looting money from customers.
Its better to shut down their company & get lost if they cannot provide quality product to customer.

Serial Number: KR[protected]

I have complained a ro related problem for last month (16th may'2016). My problem is iron filter (Kent co.) not working, may be filter element replacement require. But no service engineer/boy come. I have informed many time at local customer care center (Smart service, haldia township, haldia, east medinipur, 721607, west bengal), but they did not reply. Please solve my problem as soon as possible, otherwise i complaint this at kolkata govt. Consumer forum center.

Dear sir,
I have purchased water filter few months back recently problem started. i had made complain in customer care on 27.6 16 vide no [protected], their people visted but went without rectifing the machine and to my surprise closed my complain, thereafter i made another complain on 30.6.16 vide complain no [protected] but to my surprise this complain was also closed without any visit of their service people.
Instead of talking with seniors in customer care dept, mr mahesh kumar, mr sailesh, rakhi ji, afasana ji no action has been taken till my writing of this complaint.

I would strongly request to all not to buy any of the kent products, their service is very very poor, and i dont know what to do with the water filter,
Please advice.

Sanjiv matharoo mb [protected]
2/1a ahmed mamouji street
Liluah howrah 711204.
West bengal.