Kent RO Complaints & Reviews

It's very unfortunate that the after sales service of such a reputed brand is so pathetic.
I am from bathinda and a user of product kent ro(Purchased on 15 april 2011).

The issue started on monday 30th march the ro stopped functioning. We called up kent authorized service center(Amc from tele purifier system, bathinda) on march 31st morning.
They promised an engineer visit but the engineer said to change the part which was changed 3 months back in december'15(Costing near rs 1000) against which they never gave any receipt even after several queries from the service provider. Anyhow, the engineer changed the part but this part didn't work as promised. Then the engineer asked for the payment to change the part which is very irrelevant. Even the service provider was adamant. He behaved in a very foul manner. The field engineer created a mess back at home repeatedly threatening and using allegations of not paying for services. Due to which we had to call the cops to assist in the matter.

Currently the ro is not working although the amc is still valid till 13/6/16.
We called up the service center office too but no positive response from their side as well.


We have not expected such a pathetic service from such a reputed brand, we shall never recommend kent product to anyone.

Requesting an immediate interference and resolution for this issue..
Hope to hear soon from you.

Address-paavan garg
S/o sat bhushan garg
223, urban estate, phase-1
[protected]

Regards,
Paavan garg

Ive purchased kent water softener for my washing machine more than 6 months ago from JL enerprises kancheepuram, tamil nadu. I got it installed in my home at arakonam, vellore dt which is 45 min driving distance.
There has been more than 5 occasions when ive visited the store for purchasing regeneration salt and there was no stock available. despite calling them several times to check if they updated the stock, they dont stock up in time causing inconvenience to customer.
last week i asked them to visit my home and change the filter. though they promised that technician would come this week for changing filter, but nobody visited till today nor any call explaining the delay or when can i expect them.
this is serious inconvenience to customer and damage to product they fitted and my washing machine.

I purchase Kent RO around two year back since then every part of this RO system have been changed due to problems it facing day by day.
It is such a poor functioning mechine, I never see in my life--- just a heap of water pumping kit.
Minimum time they take to address any problem related to RO is horrible-- 15-20 days and may be more.
I strongly recommend NOT to purchase this pathetic mechine with deaf service provider.

It's very unfortunate that the after sales service of such a reputed brand is so pathetic.
I m from Bangalore and a user of product Kent Super+.

The issue started on Monday 4th April night the RO stopped functioning. We called up Kent authorized service center, Good mineral RO, Bommanahalli Bangalore on Tuesday i.e 5th April morning.
They promised an Engineer visit but even after multiple follow ups no one turned up that day.
After continuous follow ups the engineer came on 6th April afternoon and replaced few parts charging us 3500-/-.PFA the snapshot of bill for your kind reference.

But this doesn't resolve the issue, instead increased the problem. the RO started dripping as well. We called up the Engineer again after couple of hours and requested to revisit and check the issue but as usual no show.
We called up the service center office too but no positive response from their side as well.

We have been following up rigorously since then but no one is responding to us.It's been a week long ordeal and we are still suffering.

Waster is a basic human necessity, I hope everyone understands how crucial it is.
We have not expected such a pathetic service from such a reputed brand, we shall never recommend Kent product to anyone.

Requesting an immediate interference and resolution for this issue..
Hope to hear soon from you.

Regards,
Nisha Yadav

Being a nationalized brand, we believe that kent will provide service on pan india basis.

I am using kent pride since last few years.

My machine is under amc & amc is being renewed from authrozed channed partner in gurgaon.

Now i have shifted to chandigarh.

Kent representative have refused to give service due to state change which is totally unacceptable.

Asked for relocation services from Kent, engineer relocated but machine didn't start, beeping sound was heard. When I asked the engineer to fix it, he said it was not in his service description and his job was only re- installation. So firstly, they took a working machine and after re-location it wasn't working.

I lodged a separate query to Kent to resolve this as I was an under AMC customer. It has been 3 days since then, and I've spoken to Kent at least 6 times. Each time their customer care puts the phone on hold for 20-25 mins, and their floor managers (Mr. Pankaj) give false promises. I'm incurring daily charges of Rs. 300 for purchasing water from outside, and yet to resolution. They keep "raising requests" and giving themselves "excellent" reviews from my side while closing the irrelevant requests.

One of the worst r o in india...No sevice support to customers...

Kent service provider agent cheated us.

I have purchesd kent super + ro on 19.03.16 i have installed on 04.14.16 .

Mr.Jamal ([protected]) service rep.Of bareilly is the give us service and fitting.

-- after 4 months we again call for service, then he again come,

--after 10 months the water level is indicator is likkeging, when we open the

Tap, when 1 months remain in warranty, then we call many times for service

He didnt came.


After, he has sent new fresh commer boy for service, i told

Him to check the t d s value, but he didn't have instrument to check. He told he

Will come in evening, till date he will not come.

After 3-4 days we have call to company customer care he has send a

Person, he is saying your r o is out of warranty
.He will gave chargeable service, , , , , ,


And that person mr. Jalal has out from service since january 2016.

What can i do ?
He is not picking my phone.

Please take this as an urgent.


Govind gupta
[protected]

I bought a Kent RO Super plus model on April 1 2016 and the machine was installed on April 3 2016. The machine only worked for one day and stopped working thereafter. When I called the customer care people on April 5 2016 they didn't registered my complaint saying I have to wait for next 12 hrs. Moreover they gave me silly response to provide them with a new mobile number as my mobile number is registered with the earlier Kent ro machine which I bought for my mother 6 months back.. They even refuse to alter my address... Now I am thinking why I bought such a useless crap.

I bought Kent Wonder Mineral RO filter 3 months back. It breaks down almost every week and i have had 10 technician visits till now in past 3 months. Filter itself and indicator isn't working again.I have called and mailed multiple times but to no avail. They have same response irrespective of filter issue. Kent support is really pathetic. Kent machine is breaking down almost every week although it's brand new. Last complaint with Case ID [protected] is also open for more than a week without any action. I am fed up with constant follow ups and want kent support to get it fixed at the earliest.

Regards,
Sudhanshu
[protected]

Sir

i have bought a Kent grand mineral RO water purifier on June 3 2015 from Pai electronics near karmanghat, Hyderabad, TS. And from then on it repeatedly stops working . It has been repaired for over 3 times with in just a span of 6 months i.e 16 Nov 2015, 16 Feb 2016 (ballast changed (choke))and 19 mar 2016(wire set replace), .So i request you to please look over into this problem and contact with the authorities concerned and change the product.

details
consumer name : c goverdhan reddy
contact no s :[protected], [protected]
TIN NO : [protected]
CIN NO : 35984
address : flat no 105, sai elite apartments, bairamalguda, near old hanuman temple, Hyderabad, telangana, pin 500079
email id :[protected]@gmail.com

From
B.R rajeev
Advocate
Ananthapuri house, atholi p.O
Kozhikode-673315 kerala

Sir,
Iam residing in the above citied address.I have purchased a kent mineral ro(Model grannd +, machine no:kr[protected].)from jyothi marketing service, 5/1399 sherien building, wayanad road, east nadakkavu, calicut-673006.

With in the warranty period on 27/1/2016, the machine stopped functioning correctly.After repeated demands, the service provider came and replaced two filters and paid rs.800 as service and filter replacement charges.Again the same complaint repeated march 10th 2016.Despite contacting the service provider, (No:[protected])several times(20 or more), nobody turned up from the service provider.

This is deficiency in service and defective product .With in 7 days, if the defective product is not replaced by new one, i am constrained to take legal action against you and the service provider.

I have purchased kent mineral ro water purifiers (Model: super +, sl. No.: kr[protected] through csd canteen at panagarh, west bengal and was installed in my home (Address: 39/a janata road, santoshpur, kolkata 700075, registered mobile no.: [protected]). From the very beginning the machine having a mechanical problem and i have complaint all times to either customer care or axis consumer services pvt. Ltd, 519b rabindra sarani, ground floor, kolkata – 700003 directly, who is provide the maintenance service. If you go through the complaint registered then you can find how many times i have complaint. Every time your customer care assigned an engineer (Mr. Goutam – [protected]) and mr rajib chakraborty – [protected] attained the complaint. Mr. Rajib did something then after one day again there is another type problem. Again i have to complaint. So it is now cyclic order job. Now i am asking you if you purchased an item for your home and from the very beginning the machine having problem then let me know what you did? I think only solution is very simple by changing the item. My request is please think the matter seriously and try to short out the problem. Your people are coming and without taking service charge they have maintained since it is still warranty period. What happen when the warranty period will over? Please do needful.

I have bought a Kent water purifier on April 2015 . But after six months I faced several problem. Technician has told me that R.O. machine is not working properly and pumping machine also has damaged. i have complained several time but no one attend me. My warranty period will be expired on 17/4/2016.I have requested customer care many time but they did not heard me.Every time they have given me false consolation that An expert or an engineer will visit between 24 hours but no one has visit or contact me. There contact no. is[protected].

I purchased kent super star miniral ro in the month of dec 2014...
no one kent servicing provider came, provide urgent servicing of machine ...location is rajendra nagar gorakhpur up...
machine serial no:KR[protected]...

MY CONTACT NO:[protected]

Hello kent,

I have bought the kent ro membrane from indore on 08/02/2016. Last week again it has become faulty. As i reside in bangalore, local kent service provider (Aqua care) has refused to replace it saying that it was not sold by us so we can not replace. I have original bill also but still not getting a replacement for faulty ro membrane.
I request you to act on this promptly and provide the replacement for the same.
Attaching the original bill of the product.

Regards,
Ronak

Kent service provider agent cheated us.

i have purchesd kent super + ro on 19.03.16 i have installed on 04.14.16 .

mr.jamal ([protected]) service rep.of bareilly is the give us service and fitting.

-- after 4 months we again call for service, then he again come,

--after 10 months the water level is indicator is likkeging, when we open the

tap, when 1 months remain in warranty, then we call many times for service

he didnt came.


after, he has sent new fresh commer boy for service, i told

him to check the TDS vale but he didnt have intrument to check. he told he

will come in evening, till date he will not come.

after 3-4 days we have call to company customer care he has send a

person, he is saying your r o is out of warranty
.he will gave chargeble service, , , , , ,


and that person mr. jalal has out from service since january 2016.

what can i do ?
he is not picking my .

PLEASE TAKE THIS AS AN URGENT.


GOVIND GUPTA
[protected]

The Kent Maxx on off automatic. Supply water for 2-3sec. Then off. Again start for a second them again off and start and off for a second. Poor service. Complaint 3 times. They charge 3000+ first time. Then they charge 700rs 2nd time and not give receipt for it. They say that they don't receipt book right now. They will send it later. Then 3rd time service man come and ask for last receipt and not repair without it. Now we decided to complaint to consumer court. But first we complaint direct to you to solve it else we complaint to court.

Kamal Khandelwal
3/348 Vidhyadhar Nagar
Jaipur-302039
[protected], [protected]

Every time the tank is filled up, I switch off the power and switch it on only when it is nearly exhausted. I am asked to clean the tank once in four or five days.But unfortunately, I am forced to clean it daily because ants enter the tank and float on the water almost everyday.How they enter is unknown.After investing a huge amount on drinking clean purified water, it is indeed unfortunate to deal with the above crisis.Kindly instruct me as to how to solve this problem.

SPURGEON
Email.ID: [protected]@gmail.com
Mob: [protected]

I have following machine of kent grand+ mro installed at my home & lodged complaint for repair.
Machine sr.No. Kr[protected]
Installation month/year apr/2014
Machine is under warranty
Complaint no.[protected] dated 26.03.2016
Complaint: ro is not giving purified water. Candle chocked.
Problem: the problem not solved even after kent technician visit on 28.03.16 through authorised vendor kamla kent, telaiya, koderma. Problem not yet solved after completion of 5 days. My family have been facing acute problem of drinking water and prone to ill health.

I have also other machine at my other residence and prefer kent ro at my office establishment. I have talked to your captioned vendor, but he has not been co operating for quick service and your technician have not been listening to my request during visit. I have been ready to pay for replacement of faulty parts of machine. Even though, he refused to change the same and not repaired the machine. Also, i have purchased the ro machine from the same vendor kamla kent and he promised me to give 4 no. Of free service of machine within 1 year. But he had not given any service of the machine even after my repeated phone calls. I request you to urgently look into the matter and get my ro machine repaired through your another vendor/technician.

Regards
Shankar saw
Opp barhi police station
Dhanbad road barhi
Dist hazaribag - 825405
Jharkhand

Mahi enterprise is the authorised sales and service for Kent in Gandhinagar.
This dealer is biggest cheater.
They came for service and without setting ppm to 100 they left with a service bill of rs. 1450.00
When I checked ppm I found it 250.
When I asked them to come and get it correct, they asked me 300 rupees.
When I ask them that it's ur duty to set the ppm during service than they told me "sir aapne bola he nahin"
I m shocked to know that what he is taking. It's very obvious that before service if is set to 100-110 ppm than obviously after service aslo it has to be set near to it.
Than he told me after 15 days of service we do not attend problems and asked me 300 rupees for setting of ppm.
Than I showed him the service bill and none where I found such type of condition.
Thes people are looting the public and I request to BAN this mahi enterprise, Gandhinagar. Copy of service bill is attached herewith.