Kent RO Complaints & Reviews

Kent RO — Not working (Defective product)all insects are there

Shilpa
I have kent R0 pearl

I purchased it @18 K and siince then I am facing lot of issues with this product.
I m fed up .all insects are there .We are drinking insects water after spending a lot .
. Technician not do anything and the story repeats again.

there is space for insects to go ...Change my ro

My hard earned money wasted and kent is very bad company.

This company must shut down'


No one listens to me

Shilpa

[protected]

[protected] /[protected]

Ro Machine.No. -KR[protected], Registered Mobile No. -[protected], Request noted to coustumer care of Kent RO for instalation on 04 March 2016.But No. any Tecnician/Engineer visit to my home for instalation of a new Kent RO machine.

Dirty water coming from kent ro prime (prefilter+RO+UF+UV). Black paricles coming in water. even after raising complaint for 24 hrs, complaint is not addressed. This is 3rd complaint in a month.

I want this defected product to be replaced with new one. and kent proving better service on product.

I have kent Ro Grand+ machine number - KR[protected] model kent grand + mro.
I purchased it last year @16 K and since then I am facing lot of issues with this product.Every other month some or the other problem happens and we have to call for service.
The RO stops working completely. Technician said that there is some internal hardware issue, The service man changes that electric component and Filters and the story repeats again.

When i called the customer care and explain my problem, he advised me to visit the dealer. When i visited the dealer, they advise that KENT will help you and you have to call the customer care. I am not sure who will resolve the issue.

Overall i am not happy with the product & services and would not recommend anyone for KENT. I would request for replacement of the machine.

Neha Nagpal
Ph no - [protected]
Registered ph no - [protected]

I have kent Ro Grand+ machine number - KR[protected] model kent grand + mro.
I purchased it 3 years @15 K and since then I have spent 20k in repairing it. Every the service guys charge 3k-5k . Some or the other component has to be replaced.
Every 2 months the water exit get blocked. The service man changes electric component and Filters and the story repeats again.

Over all I am fed up with this product. I have replace it with another one and never ever buy or suggest anyone to buy Kent.

We have purchased kent pearl purifier at khammam-507001, one month ago.We contacted company employ of kent through phone and we purchased it.He said that he will send the bill in two days of purchase.But now one month has passed away.If we call him no response.Take necessary actions to resolve this issue.We have not yet received the bill.

Service man details:
Siva sai sneha marketing,
N.S.T road
Srinivasa rao,
khammam-507001,
Ph.no-[protected]

I am using Kent Prime Ro and is covered under warranty. Every 15 days some or the other problem happens and we have to call for service. I would request for replacement of the machine.

Lot of time we complain for servicing still every say I will come in two days still no one can came last three months .
At that time filter totally stoped so you request you please send service engineer tommoroww in the morning
Contanct to me on my below number [protected]

15/02/2016, complaint no.[protected]
client name :nisha agarwal [protected],

has we have request for re-install ion on given address:

5/c, sagar apt, sagar sarita sangam complex, b/h sargam shopping centre, umra jakat naka surat-395007.

As we call to customer care they said in 12 hour the will re-installion then again we call on 16.02.2016 they said that complaint we complete in 24 hours.Then we called 17.02.2016 they said that it will going to complete today but as there is no engineer has not visited. Then we call 18.02.2016 again said same word but on 19.02.2016 they said that the request has being not register on 15.02.2016 so we have register your complaint on 19.02.2016 (virendra singh)and said that it will visited in 12 hours but there is no visited of engineer.Then we have called again on 20.02.2016 the high authority(sachin) said that he had insured that the complaint going to being solved till 7.00 p.M. As we called again the said that it will solved in 24 hour which was registed on 19.02.2016.I am unable to understand the time being (12 hour being 12 days or 12 month or 12 years)

The purifier is not working from more than one month. Already complained to company Customer Care on 01.02.2016( complaint no[protected].
No response is coming out, though calling the Customer care on a regular basis.

My Kent Pearl Mineral RO Water Purifier having Serial No.KR[protected] which was purchased on[protected] and now it is still covered under the warranty period, is not functioning from yesterday.

Hi Team,

I recently (1st Feb 2016) purchased kent RO water purifier since then already 3 service people visited my house for different issues I'm facing with water purifier. Today one more technician visited and confirmed motor is not functioning and sensor is not working. I'm very surprised to see this kind of issues for the new product. I'm totally not satisfied with the product.

Also when it overflows the water taste will automatically turns to salt and then I need to empty the storage tank and fill only half of the tank and switch OFF power. If you forgot switch OFF my entire kitchen area becomes wet.

My sincere request to the team please replace this product as soon as possible.

Product model: Kent Grand+8-Litre Mineral RO+UV+


Regards,
Praveen

I have bought kent water purifier on October 2015 but from its 1st service)(which is free) leakage begin. Three times 3 technicians came but failed to solve the problem. Now the warranty period also expired. I request you to replace the product or solve the problem immediately. Waiting for immediate action. Thanks my kent ro grand plus machine no. KR[protected] from nawang Chhering l-99 Laxmi Nagar Delhi 92

Dear Sir

As per the authorised Technician Advice, I got the kit of Filters changed at a cost of around Rs.3500 in the month of June 2015. But of no use, the problem still persisted.(The water is Smelly). Then the Technician suggested me to take AMC. I paid for AMC as well.

But Since the day, every month I am logging the complaint the my water is not purified properly . Technician comes and do all that filter cleaning, Bla-Bla and OK from his side...

Yesterday only, the technician told me that the Membrane is not working properly and to be changed on payment basis...

I am having another model o[censored]V-RO at my relative's house which is working perfectly fine but now I'll never suggest any one to purchase KENT.


I was never aware that a reputed organization can make people fool like this... My RO was much better before these changed filters.These people install repaired parts while changing the kit.


Yesterday one of your technician name Mr. Vijay checked the machine.Initially he was accepting that a few parts are faulty and not working properly, but after having a conversation on the Phone... he suddenly changed his words...

He said nothing is wrong now, and I have rectified the fault.

These people are paying least botheration to my issue. I am fed up of Chlorine smell in the water...not even able to prepare food with the same water.

Hai My name is rajesh and my mobile no is I have purchase Kent pearl on 3 days back and the installation was done on Yesterday evening . My RO serial no is KR[protected] .While installing the team was damaged my tiles near the water water tap and the product which was installed was not inline . The dealer who was installed is A qua safe water solution Ambattur Chennai. As a customer I request you please dont encourage this kind of service dealer . and request you to resolve the issue .Here with enclosed installation photos for your reference and further action.

I am a owner of a kent grand plus mineral ro water purifier.
From the very first month of puchasing the machine, it is creating a lot of problems.
However after completion of the warranty period I made an AMC with "Sunny Traders", a local distributor of kent appliances.
But they are not giving service properly. I am really tired calling them. Recently more or less about 15 days before I had launched one complain over phone that my machine is not working, please attend. But its very unfortunate to say that after several persuations during this 15 days nobody attended my problem even though I have AMC with them.
This is the example of their service.
I am helpless now. Please do something to reactivate my purifier.

Hi,
I had taken the AMC for my kent pearl RO purifier at 25/6/15 from authorized distributor named "PEARL INFOTECH". Since this is the first time i had taken the AMC, i was not knowing the exact process.
My first complaint is that distributor did n't shared me any AMC document. I just got a receipt.When i call kent customer care they are saying there is no AMC associated with my contact number.
My second complaint is that my RO filter has been replaced 3 time so far and now distributor is saying he won't replace the filter anymore.Last filter has gone bad in 2 weeks only. During the time of AMC i was promised that filter will be replaced many time, there is no restriction on number of times and as per my knowledge every original replaced part from kent has 90 days warranty and last filter has gone bad in 2 weeks only.
My third complaint is that i found a crack in water container and when i informed distributor he told that container is not covered under AMC.When i call customer care they are saying container is covered under AMC.
My fourth complaint is that when i am asking a detailed T&C copy of AMC at my registered email id my distributor is not providing me.
Please resolve this ASAP.

I have purchased a kent ro water purifier in july 2015. But Product gets damage in 6 month only in Dec 2015.
After complaining in Service center a technician has came and re[placed its two parts.
But again in Jan 2016 Same problem occur.

Hello,
Rain Drop Services in Bangalore sold AMC ( Annual Maintaincence charges) to me saying it is company policy . Now My Kent Product is not working and No one is responding .

I am feeling like cheated .

Have file complain with Kent [protected] .

Thanks
Rajesh

I had lodged a request through customer care on 03/02/2016 for reinstalling my kent RO machine on account of my transfer to Kolkata. I was assured that the machine will be reinstalled within 24 hours but the company failed to honour its commitment.Nevertheless, I called the customer care on 4/02/2016, 05/02/2016 and today i.e 06/02/2016 repeatedly requesting them to reinstall my kent grand+ machine. Each time I was assured that the concerned service person will reach my place within 12 hours to install the machine. These customer care executives have simply learned few sentences and keep blabbering them without trying to provide a meaningful and final solution to the aggrieved customers. This is the limit of inefficiency on the part of customer care executives and they have no credibility at all. I strongly condemn the entire customer care executives and service providers who are bringing bad name to their company. I asked one of the customer care executives named Subhash to make me speak to his higher ups so that I can convey my problem to them but he assured me that my problem will be addressed today but that was a false promise too. Me and my family members rely heavily on the purified water of kent but unfortunately due to the lackadaisical approach of the customer care we are paying RS.300 per day for bisleri packaged mineral water since 03/02/2016. This kind of service was never expected from such a company who claims to be a leader in providing the purest drinking water.

May God Bless this company and its useless customer care executives.