Kent RO Complaints & Reviews

I have purchased a kent ro water purifier in july 2015. But Product gets damage in 6 month only in Dec 2015.
After complaining in Service center a technician has came and re[placed its two parts.
But again in Jan 2016 Same problem occur....

Hello,
Rain Drop Services in Bangalore sold AMC ( Annual Maintaincence charges) to me saying it is company policy . Now My Kent Product is not working and No one is responding .

I am feeling like cheated .

Have file complain with Kent [protected] .

Thanks
Rajesh...

I had lodged a request through customer care on 03/02/2016 for reinstalling my kent RO machine on account of my transfer to Kolkata. I was assured that the machine will be reinstalled within 24 hours but the company failed to honour its commitment.Nevertheless, I called the customer care on 4/02/2016, 05/02/2016 and today i.e 06/02/2016 repeatedly requesting them to reinstall my kent grand+ machine. Each time I was assured that the concerned...

My KENT service request no is [protected].on dated 29 jan 2015 Friday.I have taken special off from my office on 30 jan 2015 for this service.But nobody come to service till date.
Very bad service i faced again from kent.
On 17/08/2015 i already complaint register regarding installation of KENT R.O.PURIFIER
Very worst & pathetic service from kent.I never accept this type of service from brand KENT.
Sales person...

Date of the Incident : 28th Jan 2016
Client Number : KR[protected]
Resolution of the Complaint : Replacement
Our family had purchased the Kent Pearl MRO somewhere during Aug'14, the warranty of which got expired on Aug'15, we started having issues with the Water Purifier exactly after 2 months from the expiration of the warranty, since the Purifier was out of warranty, i had to book a service engineer visit who mentioned...

Sir,
I have purchase a Ro (Kent grand plus ) worth Rs. 15777 from Pay TM & order have received on dated 23.01.16. On same date & after that many times i have called the customer care for installation but till date(28.01.16) the RO has not commissioned. Kindly look into the matter & please take action against defaulter & arrange installation immediately.
Thanking You,
Rakesh kumar rathore
mo. [protected]
br...

I had purchased a brand new kent Ro filter with its authorised dealer and the machine is having regular problem from the day it is installed.
Now, within 6 months the company is saying a parts of machine is damage and they and going to replace it with used parts instead of brand new one.
I want to complain that why i would use second hand part though the machine is giving problem from day 1....

We have registered complaint of 23 jan 2016 on your toll free number . In reply we got information that your problem would be resolved with 24 hours. We waited for 24 hours no engineer came from your side we again called on 25 jan 2016 . In reply we got that with in 12 hours your problem would be resolved. Today on 26 jan 2016 no engineer came from your side . Still our ro is not working we are purchasing water from market please resolve...

After multiple complaint water purity and taste has not been changed... As per your engineer the water is at its best quality.. But as a end customer usage the water is tasting salty and has a huge difference when we taste Bislary and Kent water.. Also TDS as per taste is not upto mark. .. and your guy is asking to install new external filter. HELP...

I have purchased kent r.o wonder model in 2011 from shree marketing near martindel bridge ajmer who introduces himself as the dealer of kent
though it was working very properly but in mid of june 2015 there was a problem I called the dealer shree marketing he changed the membrane and I paid 2500 rs for it but again there was a problem in filteration I again called him his he told me that tha membrane and head and one filter is out...

We have taken AMC with Vee Bee Corporation (Authorised Service Kent Partner) on 22 September 2015 for Rs. 3000. Subsequently, we discovered change in taste of water in November 2015 so we called Vee Bee and had been regularly following-up for the service. But received no response from them. The service person finally arrived on 16 January 2016. He asked us to change several parts including UF membrane, 2 Sediment Filters, Carbon filter, activated...

It is not even 1 year and the purifier has started giving problems.it stops suddenly and becomes dead.the service centre people are hard to reach and service is very poor.people from service is either unaware of what they are doing or they are just waiting for the warranty period to get over so that they can make some money out of it.please improve your service.I m from purulia, westbengal....

I am Kent customer (Kent Grand) from last 1.5 yrs, but I am not satisfied with quality of the product, just after 1 yr my RO filter got issues and had to replace it, i got it replace with a new filter costing me 2500 + service charges from the Kent Service just to find it got issues again after 100 days (3 months +15 days)... called to customer care that it is just 15 days after warranty but they don't bother about customer and they just...

I have purchased the above product on 25.03.2015 which is presently under one year warranty from the distributor Aqua Safe Water Solutions, Chennai - 600062. (Receipt No 1306 dated 25.03.2015 for Rs 17, 100/-)
Before placing the order, the marketing personnel who came to our house for inspection after checking TDS in our metro water supply (350 TDS) advised me to go in for Kent Pearl model costing Rs 17, 100/-. He informed me that...

Now my machine is in stop status And i have complained on 14.1.2016. But yet my issue is not solved but company has remarked my issue resolved. In reality company's representative has not visited my home. Actually i have complained five times to company. They assured me that my issue will solved within 24 hours. But yet not resolved till today from 14 Jan. 2016.

Yet my purifier is faulty. Plz guide me for further action.br...

Dear sir/madam service engineer has visited on 19/11/2016 on my complaint and without seeing the machine he told that memron is not working. You have to replace the memron. I have bought the machine before 14 month and how come memron can be damaged in just 14 months. He said that if you add tablet to filter which has been placed prior to memron than life of the memron will be increased by 2 years. He has to do this when he came to install...

Purchased Kent RO EXcel plus vide order No. NDD2638974 on 29/12/2015 from askmebazaar.com. The Kent Company packed box did not contain hydro static water storage container, an essential part and partial of Kent RO Excel plus. My request for return and refund is not being acceded by askmebazaar.com Complaint No.QRC7848...

Had lodged a complaint for RO not purifying the water, complained was attended by an engineer who changed the SV but the SV that was changed was an refurbished one with a note on top stating Guarantee till 11/2016, today is Jan/2016 my query is what is the policy for AMC do you guys put refurbished stuff. When I asked the engineer he said why do you worry sir you have AMC. Secondly the engineer who came took a screw from my RO and he was...

Dear executive, I lodged a complaint for the Kent pride purifier . complaint no. [protected] on 6.1.2016. Till date there has been no visit from anyone from Kent and we are forced to drink tap water. Even after calling everyday and putting reminder, there is no visit. It is very rude of Kent to ignore the complaint. Hoping quick response. Regards Amit Arya...

I have taken AMC paying Rs 2000 .During period, it had some problem ( I am told it is in pump ) in RO machine .I am told, it is to be replaced .But, they are replacing the same with old repaired motor, by saying that, they will give warrenty of 1 year on this .Hence, I had no choice to get the the money paid towards AMC returned back. While I have confirmed from customer care, they have told me that the motor to be changed as new . Date...