Kent RO Complaints & Reviews

I have kent Ro Grand+ machine number – KR[protected] model kent Wonder
I purchased it @16 K and since then I am facing lot of issues with this product. Every other month some or the other problem happens and we have to call for service.
The RO stops working completely. Technician said that there is some internal hardware issue, The service man changes that electric component and Filters and the story repeats again. RO filter, Sediment filter & Carbon was changed on 13/06/2015 by a local distributor DEEP HOME APPLICANCE and has incurred about Rs 4950 / It worked for next few months & all of a sudden it stopped working & the technician from DEEP HOME APPLICANCE advised RO, Sediment, Carbon & UV is faulty & needs to be changed. All the parts were changed again on 17/12/2015 and thereby incurred again Rs 3950/-. Again since last 15 days or so I am facing the same problem and on given complain to the Service Engineer of DEEP HOME APPLICANCE is annoying as they are now not responding at all.
Take necessary actions to resolve this issue.
Ratan Kumar Agarwal
Sluice Gate, Shantipur
Guwahati-09 Assam
Mobile no [protected] and [protected]

My kent ro water purifier is about 15 months old. On the 12 month i had to get the tap changed as it was leaking. On the 13month soon after the 1 year of warrenty period the filters burst and started leaking water. We called for service and was told to get the entire filter system changed. We changed it for rs 4500.
Right after this in 2 weeks time the kent ro system has started leaking again. I am tired of paying for service and leakeage. Absolutely horrible product. The service people charge u 380rs everytime they come.

My Kent Purifier is not working from last 2 and half months. We hav lodged the complaint about it several times but we dint get any response which is realy annoying. Please see through it as soon as possible.

Sir,
We have purchase a kent mro prime,
Machine no: kr[protected] on 22.02.2015 at cuttack.

Our utilization is also very negligible as we are only 2 members in our family. So, now presently we shifted to bhubaneswar from cuttack and the purifier was installed by the kent service engineer on around 20-25th jan, 2016.

Now on 7th feb, 2016 the kent got switched off automatically. We dont know the reasons behind it. But we are very much hurt by incident. Because why a person purchase a high quality high priced purifier from a branded company, why, so that he can utilize it for a long period without any problem.
But no, your product doesn't meet our satisfaction. We called the kent engineer through your toll free no., he came and informed us that ur choke and power supply (Smps) both are damaged.
You say how u feel by hear this, only just a year and few days completed our product has two damaged units. So, we dont know anything whether it covers in our warranty or anything else. We need our product repaired soon and without any obstacles. So please cooperate with us and think from ur heart not mechanically and waive the repair/service cost and as well as replace the product.

Thank u

Till now I have spend more than 25 thousands to get it repaired. Everythreemonths it gives trouble every time they replace all the parts and charge five thousand where it doesn't work for few months. This is the karthik warning I am giving to the company. Though themail company know that these are defective products not bothered of the consumers still fooling them. I am going to take this to consumer court and publish in the media

Dear Sir,

We have compliant on 24th Fab.16 for regular service maintenance purpose, But Your Service Engineer came to home replace the Prefilter but the not settle the TDS, He comes another day and replace another Part of Flow Controller. Then Filter is totally stop then he came next day and told him to change the Electrical Socket Last 2Days before.

Still he not getting any reply.

Before Filter is ok performance.

So We request to you resolve this matter Other wise replace with new one filter.

Best Regards

Shrikrishna Bargaje

Cell no. [protected]

Kent RO installed on 21/03/15 again started leaking water from Carbon cartridge on 10/03/2016. This cartridge has been changed three times since 21/03/15. One time they charged Rs 400/- towards replacement of this Carbon cartridge as it was blast. Sedimentation filter also chocked due to poor service given by service engg. as told by their service engg. They also do not issue any proper bill that means it seems company is not depositing govt. taxes. Only advance copy of payment collection they issue.

Sanjay Agrawal
[protected]

I Purchased Kent Grand + on[protected], With serial no: KR[protected] from a local shop in Vasai, it was working fine & service was done regularly till one year. On 7-7-2015 my RO filter, Sediment filter & Carbon was changed by a local distributor Parmeshwari Associates, Bhayandar(E) Mumbai.
It was working fine for next few months & all of a sudden it stopped working & the technician from Parmeshwari came onsite on[protected] & advised RO, Sediment, Carbon & UV is faulty & needs to be changed. All the parts was changed & on the same day in evening Kent stopped working again, the same technician came onsite & advised there was some carbon on the choke wire which he removed & advised it should be working fine.
Again after 18 days on 6-3-2016 it stopped working & there was complaint launched online, the same technician came onsite & advised the choke is faulty & needs to be changed.
I want to complaint because the technician who came onsite did not check the Kent & replaced RO, Sediment, Carbon & UV, but the actual problem was the choke, which was not working properly the technician without checking the choke replaced all parts & again he is asking more 1000 Rs for replacing choke.
Parmeshwari Associates are just making money by replacing the parts which are not faulty .
I am very unhappy with the service & wants strict action against such people.

My Name: Sunil
Email: [protected]@gmail.com

Kent RO — Not working (Defective product)all insects are there

Shilpa
I have kent R0 pearl

I purchased it @18 K and siince then I am facing lot of issues with this product.
I m fed up .all insects are there .We are drinking insects water after spending a lot .
. Technician not do anything and the story repeats again.

there is space for insects to go ...Change my ro

My hard earned money wasted and kent is very bad company.

This company must shut down'


No one listens to me

Shilpa

[protected]

[protected] /[protected]

Ro Machine.No. -KR[protected], Registered Mobile No. -[protected], Request noted to coustumer care of Kent RO for instalation on 04 March 2016.But No. any Tecnician/Engineer visit to my home for instalation of a new Kent RO machine.

Dirty water coming from kent ro prime (prefilter+RO+UF+UV). Black paricles coming in water. even after raising complaint for 24 hrs, complaint is not addressed. This is 3rd complaint in a month.

I want this defected product to be replaced with new one. and kent proving better service on product.

I have kent Ro Grand+ machine number - KR[protected] model kent grand + mro.
I purchased it last year @16 K and since then I am facing lot of issues with this product.Every other month some or the other problem happens and we have to call for service.
The RO stops working completely. Technician said that there is some internal hardware issue, The service man changes that electric component and Filters and the story repeats again.

When i called the customer care and explain my problem, he advised me to visit the dealer. When i visited the dealer, they advise that KENT will help you and you have to call the customer care. I am not sure who will resolve the issue.

Overall i am not happy with the product & services and would not recommend anyone for KENT. I would request for replacement of the machine.

Neha Nagpal
Ph no - [protected]
Registered ph no - [protected]

I have kent Ro Grand+ machine number - KR[protected] model kent grand + mro.
I purchased it 3 years @15 K and since then I have spent 20k in repairing it. Every the service guys charge 3k-5k . Some or the other component has to be replaced.
Every 2 months the water exit get blocked. The service man changes electric component and Filters and the story repeats again.

Over all I am fed up with this product. I have replace it with another one and never ever buy or suggest anyone to buy Kent.

We have purchased kent pearl purifier at khammam-507001, one month ago.We contacted company employ of kent through phone and we purchased it.He said that he will send the bill in two days of purchase.But now one month has passed away.If we call him no response.Take necessary actions to resolve this issue.We have not yet received the bill.

Service man details:
Siva sai sneha marketing,
N.S.T road
Srinivasa rao,
khammam-507001,
Ph.no-[protected]

I am using Kent Prime Ro and is covered under warranty. Every 15 days some or the other problem happens and we have to call for service. I would request for replacement of the machine.

Lot of time we complain for servicing still every say I will come in two days still no one can came last three months .
At that time filter totally stoped so you request you please send service engineer tommoroww in the morning
Contanct to me on my below number [protected]

15/02/2016, complaint no.[protected]
client name :nisha agarwal [protected],

has we have request for re-install ion on given address:

5/c, sagar apt, sagar sarita sangam complex, b/h sargam shopping centre, umra jakat naka surat-395007.

As we call to customer care they said in 12 hour the will re-installion then again we call on 16.02.2016 they said that complaint we complete in 24 hours.Then we called 17.02.2016 they said that it will going to complete today but as there is no engineer has not visited. Then we call 18.02.2016 again said same word but on 19.02.2016 they said that the request has being not register on 15.02.2016 so we have register your complaint on 19.02.2016 (virendra singh)and said that it will visited in 12 hours but there is no visited of engineer.Then we have called again on 20.02.2016 the high authority(sachin) said that he had insured that the complaint going to being solved till 7.00 p.M. As we called again the said that it will solved in 24 hour which was registed on 19.02.2016.I am unable to understand the time being (12 hour being 12 days or 12 month or 12 years)

The purifier is not working from more than one month. Already complained to company Customer Care on 01.02.2016( complaint no[protected].
No response is coming out, though calling the Customer care on a regular basis.

My Kent Pearl Mineral RO Water Purifier having Serial No.KR[protected] which was purchased on[protected] and now it is still covered under the warranty period, is not functioning from yesterday.

Hi Team,

I recently (1st Feb 2016) purchased kent RO water purifier since then already 3 service people visited my house for different issues I'm facing with water purifier. Today one more technician visited and confirmed motor is not functioning and sensor is not working. I'm very surprised to see this kind of issues for the new product. I'm totally not satisfied with the product.

Also when it overflows the water taste will automatically turns to salt and then I need to empty the storage tank and fill only half of the tank and switch OFF power. If you forgot switch OFF my entire kitchen area becomes wet.

My sincere request to the team please replace this product as soon as possible.

Product model: Kent Grand+8-Litre Mineral RO+UV+


Regards,
Praveen