Kent RO Complaints & Reviews

My product details Sr No - KR[protected] I bought it in June, suddenly it stopped working so I called customer service on 19th November and the first technician visited 21st and no help, second came on 23rd again no help.A technician with no knowledge at all. I called up customer service again on 24th and spoke to the floor Manager Mr Pathak and who assured me within 24hrs the problem will be fixed but no help even after 24 working hours....

I had purchased kent Ro last year, nd within a year the product stoped working.i had approached the nearby service center, and after checking they letmw know that the product manufctured in the last year tenure had the same manufaturing defect. Therefore i request you to pls consider the same and replace the product as it is the company's fault....

My sincere request that who so ever read this feedback, kindly forward to seniors working in Kent.
The brand “Kent” really fascinated me till past 6 months. But once I purchased Kent RO for myself, my perception has totally changed. I have used products of all the companies, but the worst service ever seen is of Kent. Since last 13 days, I am so tired of calling customer service desk, dealers and executives of Kent RO that...

I brought Kent super plus from CSD canteen register for installation on 14 Nov 15 but till 23 Nov 15 it installeinstalled service provider in city give reasons for not installing product are false so what can I do now should I come through consumer court?...

Dear Sir/Madam, I have so many time contacted to kent services and his representative mr. marcel on his mobile no. [protected] and customer care services on [protected] for bad services and not attending of call. but still we are drinking non filter water due to their bad services. Kindly help us....

Sir your person visited to my place Mr. Souvik Das-[protected] he asked with Mr. Shankar BAnerjee-[protected] i just want to know as a customer if you are harrased from continous 7 month will u just replace the parts and will not extend warranty i asked for extended warranty or replacement of my machine extended warranty in the sense that if my parts are being changed from today i should get warranty from today itsel[censored]pto one year and...

Sir I would like to ask you do you think customer as fool or do you want to harass customer all time just for supplying the basic necessity water I have been using kent since last 1 and half year and even i have recommended both my brother to use kent as water is pure. But sorry to inform you I didnt know I will get such poor service for my new kent My purchase date of kent is 19/4/2015 its just 7 months not even passed i had to call...

My Kent RO had a problem. for which I had lodged a complaint at customer care center on 16/11/15 and was assigned no[protected]. machine was repaired and I was charged 3000 Rs for repair, 3 hours after the machine was attended on 17/11/15 it went dead. I called customer care again on 18/11/15 and was intimated that case is not closed and engineer will attend in 12 hours but instead I received a mail that complaint has been resolved and...

I have purchased Kent Grand+ 10 month back,

Machine No : KR[protected]
Model : KENT GRAND + MRO
complaint No :[protected]
[protected]

After 6 month machine started vibration and making noise, I have raised complaint three time. After visit technician answer was
some machine make noise. i have clean machine noise will low down after some time . after 2 month there is same...

Ref.: Invoice No.E655863 Dated 10.08.2015, Snehanjali retail pvt ltd (DIGI1) Badlapur west- order no ORD 1541143

model ACE RO.
Chasis no. KR[protected]
Purchaser name: Prashant Gaikwad [protected]

Complaint:

KENT was installed two months ago. In last week suddenly machine fell down,
after that we lodged a complaint at DIGI 1 showroom, on basis of my complaint Mr. Aditya [protected]...

I had always thought of buying Kent whenever I wanted a water purifier.
I finally bought Kent Grand Plus with lot of good hope. But it has been
very bad experience using Kent Grand Plus since last 11 months.

Last service was on 5th Nov 2015. And again, it has stopped working.
The Kent machine itself is not powering on.

I purchased Kent Grand Plus on 2nd Dec 2014 from following distributor.br...

Reference above, the engineer from M/S Vee Bee Corporation visited my house on the 6th Nov`15 since I had complained that the water had a bad odour and taste, the engineer said that he would have to replace a part and would do it the following day, since then I have been calling M/S Vee Bee Corporation and everytime I am told that the part is not available.
I do not understand and am very disappointed since a company so big as Kent...

Kent offers free 1st installation of wqter purifier bought by any customer. And on registering at vuatomer care for installation they assure us to do installation within 24 hours. But I have bought kent super plus ro water purifier and I have called customer care for installation for 5times but didnt get any service. Their service provider ask for money if I want to install the machine. I complained for it but kent didnt take any action....

RO is shifted at my home on 7/11/2015. Your engineer come to my home on 8/11/2015.He open the RO machine for installation when check it for supply of water through pump. The give more noise then he stopped the installation and told that pump is defective. I tell about RO to replace the machine to dealer but he does replaced the machine which is defective. I request to you that the defective RO replaced by another new RO machine. Other wise...

The machine I Purchased is around 2-3 yrs old and suddenly here was no water coming from the Kent RO System, when called customer care technician says it would cost Rs[protected]/- for repair, where as cost of machine was only Rs 15000/- every 2 years they want us to spend 6000/- to 7000/- only on epairs. Pathetic Quality...

Sir,
I have purchased a Kent Grand+ on 3/6/14 from Astha, Naihati a distributor of Kent. I m so much frustrated with this product that I will advise everyone please don’t use this product. They are irresponsible about their service. If at all some one come from servicing their main intention is to change the parts. The filter breaks down in a programmed fashion almost every weeks. In the last one year I had to call almost 15-20...

I want to share my experience o[censored]sing the KENT RO Systems. The product name is KENT RO Grand Plus. I bought this machine last year (still in warranty) and since then have been facing issues. Every now and then I need to call customer care to fix the problem. Until now, the service charge is free because the machine is in warranty however once the machine is out of warranty I need to pay Rs.350 for every visit. In the last 3 months, I had...

Dear Sir,

We refer to above subject matter, i would like to inform that i had registered complain through kent RO contect center and my complied no is[protected] dated[protected]. after passed of 5 day when we inquiry about my complain call center told me you complain is closed, now you have to again register new complain.

further, thy argument with me call was closed due to you have not respond on you complain.br...

Hi have got their water purifier installed in my home. But from the day it was installed now one came to do even regular service. Now, the purifier have been in non working condition since 2 months. I have raised many complains but non of their service provide come to repair it.
When we call them to know the status they disconnect the phone. I have tried to contact them from all the possible channels but no luck till now.
Don't...

Hi there,

I Can't tell you my frustration today how i went through since 11 am and its more than 8 hrs. but no resolution from kent ro so far.

Purchased a brand new kent ro prime and one of the technician installed the machine and after 10 minutes it stopped working. called customer service, area sales manager, sr. manager and no body resolved my issue so far while had a complete frustrating moment and...