Kent RO Complaints & Reviews

I have purchased a Kent RO Grand Plus from one of your authorized distributor MITTAL ELECTRONICS 2K, G.T. ROAD, Kotrung, Uttarpara, Hooghly, W.B.having mob no.[protected]/ph.no[protected] on dated 02/02/2013.From the very begining it was giving problem .IN WARRANTY PERIOD (1 year) I made complains 5 times(excluding normal service scheduled) .Technicians came and changed R.O, filter etc. After warranty, so many times filters (iron as well as sediment) are changed. problem occurred again on Aug of this yr. .I called in a tech.named Kamal Nath (A tech. of Chandannagar service centre). He informed that RO membrane, sediment filter and Head required to be changed and as a customer I had no other way to replace the all. UV lamp also not glowing .Is their no protection ckt.? Few days back the same tech.came for servicing. Next day we observed that m/c is giving an unwanted sound. Immediately I call him. He declared that the Pump is not working. I have to purchase a new pump.This is highly ridiculous and pathetic.I'm really disappointrd .How a motor can be damaged within 2-3 years ? Why not I will get a new pump, while it is only less than 3 yrs.old .At least 5 years warranty should be given for PUMP. How we can rely on such a emergency product which gives trouble again & again, compel to expense in every interval of time. With my bitter experience I will suggest everybody not to buy this m/c.My request to the company Heads- Be careful about social media & this kind of customer dissatisfaction/frustrations which will kill the brand image within no time & will vanish for ever in the market !!! Think In Otherwise its an alarming situation for KENT to loose reputation & market share drastically very fast in near future. S.P. chatterjee

Sir we have installed kent ro ser no KR[protected] kent elite at HQ 137 works engineers (Army unit) at dimapur Rangapahar military station.. The same was installed on 30 april 2015. Your product is not working since last 3 to 4 months. There are number of complaints lodged at service centre dimapur, but they are not attending the complaints. We are the largest consumer in dimapur state being army institution. Please look into the complaint very seriously otherwise complaint will be lodged through consumer court. Also intimated that, your product will not recommend for any army unit infuture. Please attend the complaint immediatly.

Sir, Me canteen store department se Oct 2015 me Kent RO + Purchase kiyatha mene Nov me 3 time complain kiya per us mahineme ek bar bhi visit nahi Hua or Dec me bhi abhi tak 2 time complain Ki he meri last complaint 21 ko Ki usme 24 hrs ka time Diya tha lekin koi repair karne nahi aaya fir 23 Dec ko phir phone kiya to 12 hrs ka time Diya firbhi koi nahi aaya fir 24 Dec ko samko phon kiya jisme firse koi visit karne nahi aaya fir aaj call kiya to 12 hrs ka time Diya mera rejistred mob no [protected] he or mera Nam Rajesh bhatt he me porbander ka rahnewala Hu mera email id [protected]@gmail.com he ab aap hi muje much sujav do sir

We have an AMC for last 6 months. For last two weeks the water purifier is not working. I'm calling the agent (Raindrops Services, Bangalore). They keep lying that "technician will go today", but he has not yet come. This is in spite of the fact I've been calling them everyday. KENT is a FRAUD company having fraud agents for servicing!!!

Hi, I had requested for a service for my Kent Purifier yesterday. The service person has not given me any copy of service receipt. when we asked for it he said he doesn't carry it. The bill amount was 2100 which includes service charges, change of 2 filters and adapter. I called him in the morning again asking for same but after waiting for full day i have not yet received any response. As per my knowledge the payment receipt should be given at the same time but kent service person has failed to do so. The name of the person was Venkat.Please look into this. And honestly i am not even satisfied with the service. The leakage for which we have called the person is still there. This is something not expected from KENT. Thanks A customer Monika

Hi I have bought Kent Ultra Water Purifier from Snapdeal and my order ID is [protected] and suborder id is [protected] on dated 19th October. My invoice number is 888341/15-16/O-5300 and received order from Snapdeal within 10 days. First time I contacted the customer care on 8th of November. Then they rejected my request saying that my phone is out of reach. Again I raised the request second time, same thing happen to me that my service request rejected by engineering saying that my phone is out of reach. I have provided 2 other numbers then also they did not responded. I have again contacted the customer care again again they told me that your request on high priority and solved earliest. 4 times request rejected for me. Then i started raising request from other phone then also they rejected my request of installton 4 times saying that phone is out of reach. Total 8 times i have contacted them then also no installation done for me. Then i have installed from outside vendor.

Product Model No. 11022. Bought online vide Invoice No. S3C18F/15-16/1815 Invoice date 12 Oct 2015. Snapdeal delivered on 25 Oct 2015. Since then machine could not be used. Machine is not getting on when Power button pressed after connecting to wall socket and switched on. Complained to Kent on phone. SMS came from Kent "Your Case ID WB/1031007 on 31.10.15 assigned to Piyash Engineering Works, Nabin Chandra Lane, Kolkata." Waited 4 days nobody came. Called Piyash Eng Wks, they said they will not come /service as they will not get payment. Informed Kent, Piyash Eng will not service and booked again. They sent sms "your case id WB/1105002 on 5.11.15 allotted to Piyash..." Again called Piyash and they said same they will not attend as they will not payment. Phoned Kent and told everything about Piyash, they booked again. SMS came same as before "Your Case ID WB/1109001 on 9.11.15 Allotted to Piyash..." It became clear KENT's attitude. Though they gave 3 different Case IDs but intention was same, to ignore. Sent mail, no reply no sms either. I even asked for free demonstration on their website but also failed, nobody came. Now last resort Consumer Complaint. My desirable resolution is either they make it functional (gets on when switched on) or they refund the money Rs 5000. In case they service then one year warranty has to be from the date serviced.

I had purchased Kent ULTRA UV water purifier on[protected] KA[protected]. Since then post warranty period, I had regularly get the AMC contract done and replaced filters on regular interval. But recently since last 3, 4 service, it is not done properly. Within 5 mins technician cleanse the filter without putting much effort. I had stated that the flow is not proper as it used to be, I had got changed both the filters on July2015 and within 6 months they are asking to change it. Whats the use of getting the AMC done then. I have AMC contract till Sep2016. Request you to kindly assist and if the service goes on this way then I might have to look for another options. If required, I can share the scanned copies of purchase bill and AMC copies.

In the first week of September, my Kent RO System stopped giving out water. I searched this number on Justdial. I found their local service provider (viz. Sri Srinivasa Enterprises) & raised a complaint with them. Next day (05/09/2015), their technician promptly came & changed the SMPS. The bill was Rs. 1, 250/-, which I paid without another word. The same problem (i.e. the machine not giving out water) recurred again after 3 weeks. I searched Justdial again. This time another number (viz. Sri Balaji Enterprises) was returned in the search results. I raised a complaint & a second technician came & replaced the choke & filters instead (for the SAME problem!). I protested, but he told me that the previous mechanic's findings were wrong. He made me pay Rs. 2, 160/- this time) However, the problem resurfaced yet again on 02/12/2015. I called Sri Balaji Enterprises again. The same technician appeared & reported a problem with the SMPS this time (AGAIN!). After changing the SMPS, he asked me to pay. I refused. He said that "spare parts" have a warranty for 3 months only & the first bill was 3 months & 2 days old. I argued that I had not called him to buy spare parts. The same problem was recurring repeatedly with the machine & they deliberately changed a different part the second time for the same problem. He started pressurising me, calling his franchisee owner, centralised customer service number & so forth. They all tried to bulldoze me into paying, arguing that the first bill was more than 3 months old & as per "Company Rules", I had to pay. Annoyed, I politely (& humorously) asked him to take the SMPS & go away. He blatantly proceeded to the machine & after opening the lid (to remove the newly installed part), said that I will still have to pay the service charges (of Rs. 300/-) anyway. Since he was beginning to create a scene, I ultimately paid Rs. 1, 235/- (under protest, as mentioned at the bottom of the third bill). When I complained on their Twitter handle, they said they "deeply regret the inconvenience caused" & that someone will contact me soon. Someone did, indeed, call me 20 minutes later. She, too, sang the same song (Company Rules) & hung up. Then I put up this Facebook status tagging them: https://www.facebook.com/sumit.k.a/posts/[protected] Next day, their Regional Service Manager called me. He said he would check with the 2 franchisees & get back to me the next day. He never got back. I called him 4 times in the next evening. He did not answer those calls. MEANWHILE, my machine stopped working AGAIN, this time within a week!! I was furious. I raised a complaint with their centralised customer service number. They have taken the complaint down, but are not servicing the machine. It has been 3 days since I have been living without proper potable water. The franchisees, technicians & the Regional Service Manager are not even answering my phone now. They are not even responding on Twitter & Facebook.

Because of KENT Service negligence my pregnant wife and me was drinking tap water for 2 days. It's so un expectable. I called KENT service centre SANI SERVICES NASHIK ([protected]; [protected]) as i was relocating some were else, they came un installed my KENT RO and then re-installed at my new address. This happend on 12/12/15 saturday. At the time of re-installation the service man made the wrong connection of pipes, which led us to drink the tap water for 2 days, we came to know about this thing when the taste of water was not good. as this re-instalation was done on saturday and sunday they are not working, so in morning of monday 14/12/2015 i called them and told about the water taste and the doubt that something is wrong with it. even after my continuous follow up (10 times all most) KENT Person came at 5:30 pm. and then it was discovered that the pipe was wrong fitted and we were drinking tap water for last 2 days. Truly speaking i had this doubt in my mind that's why i was continuously calling them and requesting to come as soon as possible but in reply i got the statement that " the KENT person will come when he will get time and it is not possible to serve you if you will be doing follow up so frequently" they were not trying to understand my situation, my wife is pregnant and this thing could be dangerous for her and over unborn baby. I will be visiting doctor tomorrow regarding this and if i will find something problematic regarding my wife's help then i will sue your company KENT. I am highly disappointed and worried for my wife. NASHIK KENT Service is pathetic.

Sir, I purchase Kent Gold on 12 Aug.15, The item was defective than I complain to costumer care in the month of oct 15 & nov 15, my case ID is MH-1031012 dt 31-10-15 & MH-1122008 dt 22-11-15. but till today not any response was taken and now customer care is not attending my call. Regards :-

Hi, Last 2 days, my machine has stopped working. We have already lodged a complaint (reg mobile no. :[protected]) . Technician has not turned up till now. We have to purchase water from outside. Technician name: Devraj Mobile no. :[protected] Above person called us saying he is coming in 30 mins, but has not turned up . A very poor KENT RO service in chinchwad, Pune. This technician is associated with Vishwakarma franchise of KENT in Pune. We are very disappointed with the service quality. Unfortunately, we are planning to throw out this useless machine of ours. KENT customer care is more of a call centre with no action . Can anyone help us .

I want any service man for my Kent RO. I changed the candle of it but unable to fit the new candle. Even i dont know where should i contact. Customer care 1800... was also not responding.

Dear concern, I sharad chandak, had purchased Kent RO last december. I was promised free service in 6 months but nobody showed up despite regular followup from my end. Now, immediately as 12 months have been completed, a repair technician shows up and comes up with the folllwing problems: 1. All 5 filters have worn out. All of them need to be replaced. Estimated expense: Rs. 2, 000/- 2. Membrane filter has worn out. Needs to be changed immediately. Estimated expense: Rs. 2, 500/- If above are not done entire machine will be rendered useless as situation is very critical. Kent RO consumer care says: none of my former requests have been registered in their system, hence they cannot help me in this issue. I dont want to go to consumer court as iam a salaried class person who is already running short on leaves but i want my justice. Suggest action. Sharad chandak +91-[protected]. Machine no. KR[protected].

Dear Sir, My name is Azim Anwer and i am writing this mail regarding complaining against KENT RO service. My KENT complain number is[protected] and my product code is KR[protected]. I have purchased the product from Gurgaon (Haryana) and have installed it at my current place in Neemrana (Rajasthan). As noticed after installation that product was leaking from inside regarding which i called their customer care number and registered my complain on 7th Dec. 2015 for which i was told that my issue will be resolved in 24 hours. But there was no action from service department. So, i called customer care again on 8th & 9th and was told that within 12 hours your issue will be resolved. But till date there is no action from the service department of KENT RO. I have called the customer care today on 10th Dec. 2015 and was told the same statement that your issue will be resolved soon. Now i would like to raise this issue in your department for further proper action regarding the same. Hope my complain will be resolved from your end. Hope for the positive response from your side. You can contact me on +[protected] else can mail me on [protected]@gmail.com Thanking You Your's Truly Azim Anwer Neemrana Rajasthan

I have registered complaint as on dated 5th Dec'2015 But still problem isn't resolved by Kent RO service tea. Even I have reminded multiple times to customer care as well as local service center. I want to escalate this issue to CEO level having bad service experience. Regards Ran Vijay My complaint no. [protected] Complaint date : 5th Dec'2015 Product Name : Kent RO ( Pearl Model)

I am not happy with the service support given at mira road mumbai. the warranty has just been expired and i am loaded with bunch of troubles from the kent ro machine. I was asked to change the filters and I did so by paying 800 + 300 (visit ) charge. the machine has stopped today again after 25 days. i have spent around 20 K so far in 14 months for drinking purified water. I did a wrong choice and fell prey to the cheap business tricks from the comapny sales executive. I would never urge or recommend anyone to have business with kent

I have bought a Kent water purifier and within three month its LED's are not working. Product is still under warranty . I have raised complain 3 times (case-id[protected] on 11/26/2015, case-id[protected] on 12/1/2015 and case-id[protected] on 12/3/2015) but all the complains were cancelled without fixing the issue or even no one visited and see the issue. In between I called customer case also still no-one came to fix the issue. Really pathetic service. I need this to be fixed as soon as possible.

Date of the incident[protected] serial no. Of product- kr[protected] detail of incident- i was charged the repairing cost of rupees three thousand six hundred and thirty five rupee within the warranty period of my kent product. I have with me the warranty card, even then i was charged the repair cost. I have purchased the kent grand auro from the police canteen therefore not having the bill with me. And this is no basis of denying me, my legitimate right of getting my product repaired free of cost within the warranty period . Therefore requesting kindly initiate the process of my refund in this regard.

We have Kent RO water purifier at home for more than 4 years. On 5th July, 2015, we got annual servicing done and also AMC for Rs 5000/-. The agent is Raindrops based in Bangalore. The service that time was incomplete and they were supposed to complete the following day, 6th July, but nobody came. I called them, was given a complaint number (8432) but there then also no technician came. On some later date, I got phone calls from some technician asking for the house direction, but he did not come for the service. Each time, I have been calling them, they take up the complaint but send nobody. Since yesterday evening, the filter stopped working. I called up Raindrops today morning. I was given the complaint number 8679, and told that the technician would surely come in the afternoon. No technician has come and neither is there any response from the agent regarding the same. I am fed up with such horrible service from reputed companies like Kent. We have faced such situations number of times in the past 4 years. Still there is no improvement in the scenario. What is the use of having an AMC if we don't get any service in return?