Kent RO Complaints & Reviews

RO installed at my home is not working. despite several requests problem has not been resolved. my request no is [protected] 14 oct n [protected] dt 24 oct 15. customer service of the company is very poor. had we made a mistake by purchasing ro from kent...

Hi I would like to share my very bad experience in dealing with Kent Pearl RO service issue. This is further to my updates just few days back in this forum where I expressed my unhappiness over quality of service given by Kent Company. Just two days back the concerned person from Kent came and repaired Kent pearl RO which we purchased exactly 14 months back and today again the machine is not working. It has come to repair three times in...

After sales service is extremely poor . Inspite of paying Rs4, 500.00 to the service company, the water purifier does not work, nobody takes responsibility for this and we were forced to buy a new unit from another company. Inspite of repeated complaints no one responds....

I bought a Kent Pearl RO on 27th Oct 2015, this is the day when i had taken a big headache by buying kent Product.
When i called there customer care for RO installation, they provided an employee for the same. On the same day when the engineer came, he advised me to install a pre filter which will increase the life of RO. I was totally agree and asked him to do the same.
When i reached home, i was surprised to see a duplicate...

Purchased Kent pearl set in 2013 may. In two years I have spent 8k for changing RO membrane. Carbon and sediment filters. Always they say corporation water has dust if asked to switch to bore they say that water has hardness. If a purifier does not work on any kind of water then what's the use of purifier and its advertising shabse shudh pani.. All nonsense.will tell all my friends and relatives not to use this worthless product....

kent RO carbon filter is of poor quality. It is blasted two times since 21/03/2015. Hence u r requested to take this RO back and return my money. I will buy aquaguard, that is more reliable than this. UR technician say " with Kent RO this is known problem"....

Hi,

I had purchased Sediment Filter for replacing my existing Filter in my Kent Super+ RO Filter.
The Sediment Filter delivered was of 10" Length . Since I had concern if 10" will be compatible, I called up the below service personnel no of Kent:-
[protected].
I told my model no & concern if 10" will be ok, and got confirmed twice that it will fit; following which I asked him to send...

Product registered mobile no.: [protected], Name: PS Kohli. I had raised a service request on 11 Oct for leakage in my RO system. Following the request a technician visited me and told me that the pump of RO was defective and needed to be replaced. The pump cost was 2400. In addition he changed two filters (cost 800) and one UV light bulb. Service charges were extra. After service he checked the PH value and told me that filter is now fully...

I had purchased Kent pearl model water purifier and after the thord month it started giving problems. Technician came and adddressed the problem and since it was under warranty they did free of charge. Same proplem again cropped up on 13th month where warranty is not applicable. I paid again 850/- and got it repaired. Now again i see the same problem after 20 days. I am trying to contact a person who repaired last time and he is not responding...

I have brought a Kent Pearl RO purifier on 15th November 2014 and its in warranties, it was working ok, 2 months back there it stoped, and after multiple calls and follows these service guys came and replaced the motor, the issue that time they came some 3 or 4 time and changed, this each time they will come change some thing and after some time the it will stop, then again come and change some thing. Luckly they changed the motor and now...

KentR.O. NO.[protected] has been giving trouble for last 6 months. Complaints have been lodged on toll free number of Kent several times but service technician has not been attending on one pretext or the other. This has been causing severe trouble for all house owners as the quality of tap water is no where near to potability. Complaints have been lodged in the name of farzana Meraj ([protected]) Amrapali Saphire, sec 45 Noida...

I bought a Kent Grand in October 2014 with one year onsite warranty. The machine functioned properly for first few months but later on it got some glitches. The machine used to stop functioning every few months. Since the machine was in warranty, the company mechanics visited my house and changed the defective parts. After some more months the machine started facing a very serious problem because there was some manufacturing defect in it....

My water purifier was working perfectly.Recently I called Kent service person to replace my kent water purifier filter since the expiry of filter was almost nearing. As requested the service person came next day.He verified the system and even TDS before replacing filters and confirmed all perfect and no issues.He repalced filter and asked other filter also since the date of expiry was nearing for that also.Totally I spent Rs-4000/- for the...

Dear Sir/Madam, Kind your information my Kent RO is out of order since[protected] . I did complaint customer service center many times . I have received seven times request no. From your side . Your request no. Is mentioned below. [protected],[protected],[protected],[protected], [protected],[protected] &[protected] . I received same answer from your side that our engineer will reach soon to resolve you complaint.But...

As you see above, even in your pull down menu the name of the company comes as Kent RO. Their advertisements, call centre, website, even a splendid phone call- everywhere company affixes RO to its name. I truly believed that I am buying a RO (Reverse Osmosis) filter when I bought the Kent product from the local shop. He is an authorised deLer & the model that I purchased was the only model that he had. Later, he did tell me that this is...

Hello

In continuation to my previous plight, I am writing this mail.
As you can see it has been 1 month now and still the issue is unresolved.

After writing previous mail dated 22 Sep, Mr Ganesh finally came on 25th Sep.
Citing that there is some issue with sensor, he replaced the sensor costing me 450/-.

However, the issue came back again within 15 days.
So, I had to open...

Dear Concern, I purchased Kent RO water purifier fromPhase1/A3, Mohan Cooperative society on Invoice no[protected]/4/2014. My booking no was 871-0001 & Order no was[protected], thruogh Sr. Sales Executive Mr. Jitendra Kumar. We were promised that there wuold be three free serving but none of them were provided. When we tried to contact[protected], we were given other number which never responded. Kindly look in to and arrange...

Dear Sir,

I am a customer of Kent pearl R.O. water Purifier. I have done the AMC of Rs.5200.00 0n 17.09.2015. But after that, there is a constant problem of getting water. Several times, I called to the service centre whose phone no is[protected]. Every time they assured me that the service man will go to solve the problem very shortly. But till now no service has been given from their end. My complain no is 30216, dt. 26.09.2015....

Hello We purchased a Kent Pearl water purifier and it is giving issues from the day we have been using it. In 3 months its been repaired many times and we demand a replacement of this faulty product or refund of our money. For NK Precision Components...

Dear Sir/Madam, I raised a request (No.[protected] on 03-Oct-2015 that my Kent RO is not working properly. I received a message that Mr. Hari (Contact No. [protected]) will contact me to resolve my request.He called me to check our availability and visit time was confirmed for 05-Oct-2015 between 11AM-5PM. I called Mr. Hari on 05-Oct-2015 to confirm by when he would come and he said that my request has been transferred to some other...