Kent RO Complaints & Reviews

Dear Sir,

We refer to above subject matter, i would like to inform that i had registered complain through kent RO contect center and my complied no is[protected] dated[protected]. after passed of 5 day when we inquiry about my complain call center told me you complain is closed, now you have to again register new complain.

further, thy argument with me call was closed due to you have not respond on you complain.

i request you please tack up the matter with KENT RO.

Regards
Chandan Kumar
[protected]

Hi have got their water purifier installed in my home. But from the day it was installed now one came to do even regular service. Now, the purifier have been in non working condition since 2 months. I have raised many complains but non of their service provide come to repair it.
When we call them to know the status they disconnect the phone. I have tried to contact them from all the possible channels but no luck till now.
Don't know what to do with these guys.

Hi there,

I Can't tell you my frustration today how i went through since 11 am and its more than 8 hrs. but no resolution from kent ro so far.

Purchased a brand new kent ro prime and one of the technician installed the machine and after 10 minutes it stopped working. called customer service, area sales manager, sr. manager and no body resolved my issue so far while had a complete frustrating moment and was completely shocked to see this kind of customer service.

LODGED A COMPLAIN AGAIN SINCE "NEW MACHINE KENT PRIME IS NOT WORKING AT ALL" AFTER 10 MINUTES. SPOKE TO CUSTOMER SERVICE - THEY NEVER EVER GAVE ME A COMPLAIN #, SPOKE TO HATIF @ [protected] AND HE TRANSFERRED ME TO MR. PAL SINGH @ [protected] - NOW, MR. SINGH AGAIN REFERRED ME TO MR. HATIF.

SPOKE TO CUSTOMER SERVICE AGAIN - PATHETIC CUSTOMER REP - NO RESPONSE.

NOW, I PURCHASED A NEW KENT RO PRIME (RO+UF+UV+TDS CONTROLLER) - MACHINE STOPPED WORKING AND HAVE BEEN CALLING PEOPLE TO FIX THESE - DID WAIT FOR MORE THAN 4 HRS. NO RESPONSE FROM ANYONE - MOREOVER, HATIF AND MR. SINGH GAVE THE WRONG INFO - THEY HARDLY PICK UP THEIR CELL PHONE.

I'M SORRY TO SAY THIS - BUT THESE People HAVE SOME RESPONSIBILITY OR, NOT? THIS IS HOW YOU TREAT YOUR CUSTOMER? I'M SURPRISED TO SEE THIS WORST SERVICE - NEVER EVER EXPERIENCED IN THE PAST FROM OTHER PROVIDERS.

I'M A BRAND NEW CUSTOMER OF KENT PRIME - AND MACHINE WAS INSTALLED TODAY AND STOPPED WORKING AFTER 10 MINUTES - CAN SOMEBODY PLEASE REPLACE THE MACHINE? I ALSO NEED A ORIGINAL KENT PRE FILTER.

CAN SOMEBODY PLEASE HELP ME?

BELOW ARE THE DETAILS -

ADD : SNEH KUNJ APARTMENT (C-58/13)
FLAT # 201, SECTOR - 62
NEAR BY TOT MALL, NOIDA
UP - 201301

CELL # [protected]

RO installed at my home is not working. despite several requests problem has not been resolved. my request no is [protected] 14 oct n [protected] dt 24 oct 15. customer service of the company is very poor. had we made a mistake by purchasing ro from kent

Hi I would like to share my very bad experience in dealing with Kent Pearl RO service issue. This is further to my updates just few days back in this forum where I expressed my unhappiness over quality of service given by Kent Company. Just two days back the concerned person from Kent came and repaired Kent pearl RO which we purchased exactly 14 months back and today again the machine is not working. It has come to repair three times in last one month which is one of the worst experiences for me. It had given problem in third month of purchase itself and got it repaired under warranty. Subsequently we are paying money on parts and service charge for the visit in the last three repairs. In addition to machine problem, non response of service representatives is another big issue. I find that there is lapse in entire service support system in company due which we are seeing high level of dissatisfaction among the customers and if company continues to do this without taking any measures will end up in losing to competitors badly. Hoping for better tomorrow.

After sales service is extremely poor . Inspite of paying Rs4, 500.00 to the service company, the water purifier does not work, nobody takes responsibility for this and we were forced to buy a new unit from another company. Inspite of repeated complaints no one responds.

I bought a Kent Pearl RO on 27th Oct 2015, this is the day when i had taken a big headache by buying kent Product.
When i called there customer care for RO installation, they provided an employee for the same. On the same day when the engineer came, he advised me to install a pre filter which will increase the life of RO. I was totally agree and asked him to do the same.
When i reached home, i was surprised to see a duplicate Pre filter was installed with RO machine. There was no emblem, logo or tag of Kent on the product (Pre-Filter). When i referred the bill, it was totally fake and a normal bill which can be used for any thing such as hardware shop, medicine shop etc. with no name/ Brand/ Company on the slip. Now i decided to confirm the price of the product with Kent Customer Care, again i found there was difference in price which was taken and the price which customer care quoted.
However when i gone through internet, this filter was easily available in market @ 200 rs which was charged for 950 rs for an ordinary and a duplicate Pre filter.
At-last there was no option other than filing a complaint, so i called there customer care @ [protected] to file a complaint. I got the expexted reply from them, that they can't file any complaint some gave me a different number[protected] and someone asked me to file complaint on [protected]@kent.co.in But no-one helped me in resolving the problem.

So there was only 4 problems by them :
1. Duplicate Product,
2. Fake Bill,
3. Extra & Over-charged for the product,
4. Pathetic customer care who not even files the complaint.

Thanks
Amit Singh
[protected]

Purchased Kent pearl set in 2013 may. In two years I have spent 8k for changing RO membrane. Carbon and sediment filters. Always they say corporation water has dust if asked to switch to bore they say that water has hardness. If a purifier does not work on any kind of water then what's the use of purifier and its advertising shabse shudh pani.. All nonsense.will tell all my friends and relatives not to use this worthless product.

kent RO carbon filter is of poor quality. It is blasted two times since 21/03/2015. Hence u r requested to take this RO back and return my money. I will buy aquaguard, that is more reliable than this. UR technician say " with Kent RO this is known problem".

Hi,

I had purchased Sediment Filter for replacing my existing Filter in my Kent Super+ RO Filter.
The Sediment Filter delivered was of 10" Length . Since I had concern if 10" will be compatible, I called up the below service personnel no of Kent:-
[protected].
I told my model no & concern if 10" will be ok, and got confirmed twice that it will fit; following which I asked him to send the service technician. The Service technician came & told that 10" sediment filter will not fit, and demanded Rs 300/- without even attempting to fit the same.
I called up [protected] & asked him why he gave false information. He mentioned that if I replace 10" filter with 8", he will ask technician to replace for free, as it was his mistake. Now when I contact, he is telling its not possible.
I am filing a compaint for being given false information by the Service center.

Product registered mobile no.: [protected], Name: PS Kohli. I had raised a service request on 11 Oct for leakage in my RO system. Following the request a technician visited me and told me that the pump of RO was defective and needed to be replaced. The pump cost was 2400. In addition he changed two filters (cost 800) and one UV light bulb. Service charges were extra. After service he checked the PH value and told me that filter is now fully repaired and the water quality is good. I paid the service engineer 3, 970 as total amount after which he left. After 5 mins of the service engineer leaving when the filter was full, the RO started leaking again. I immediately called the service engineer who said he had left for his home and would come again tomorrow. I called up the customer service again who said they would send the engineer in 24 hours. I did not hear on this request for a week and then raised another request on 16 Oct following which an engineer visited me on 17 Oct who after inspection said that valve that stops the water is defective and also the membrane of the RO is no longer good for use and I am drinking unhealthy water. My compliant: 1)Your service engineer on first visit assured me that water quality is checked and is good and that he has replaced the filters that needed replacement. Tell me what is your credibility as a company when another engineer visits me in less than week and says now I need to replace the membrane also? I feel totally cheated. Seems you guys are just out to make money 2) I had called the service center for leakage which after spending 2400 on pump replacement is still unresolved? How do I know if the pump at all needed a replacement? He also took the old pump along with him Your customer care totally failed to address my concerns. For 2 weeks now my RO is nonfunctional and I am forced to buy water from the market. I need this resolved immediately with no additional payments in case you guys have any shame and morals as a company. Further strict action must be taken against the first service engineer. Harmeet([protected])

I had purchased Kent pearl model water purifier and after the thord month it started giving problems. Technician came and adddressed the problem and since it was under warranty they did free of charge. Same proplem again cropped up on 13th month where warranty is not applicable. I paid again 850/- and got it repaired. Now again i see the same problem after 20 days. I am trying to contact a person who repaired last time and he is not responding and deliberately avoiding. Probably has has come and done the repair on his own without lodging the same with company. I get a doubt that these peole are using the repaired parts for replacement whenever they get compliants. I am fed up with servise and if this type of problems are not addressed immediately, many more people like me would face problems.

I have brought a Kent Pearl RO purifier on 15th November 2014 and its in warranties, it was working ok, 2 months back there it stoped, and after multiple calls and follows these service guys came and replaced the motor, the issue that time they came some 3 or 4 time and changed, this each time they will come change some thing and after some time the it will stop, then again come and change some thing. Luckly they changed the motor and now on 13th october it stoped, i raised complaint in there customer care no [protected]. they sent AQUA CARE service guys, these guys come and change some parts and they dont even wait for 10 mins and run away. the moment they go the motor will stop, The came for 4 days, changed the Choke for 3 times and the moment they go the machine will stop. Then they stopped taking my call and comming, i started following up with KENT service center from 16th of October and till 23 they said technician will come and come and no one turn up. and on 23th luckly the same guys came, and changed the CHOKE for the 4th time. I made sure my electrician is at my home while this guy came and we fit one stabilizer also,
This guy he did not even wait for 10 min and ran again after 20 mins the machine stopped again.

Horrible service center guys they have no knowledge of the system and just change some parts. And the worst part is the call center. These guys dont even know to talk english, each time i call they say in 12 hr some one will come and that went for 5 day with no one.

I dont even know any bangalore area incharge to escalate the matter, can any one help me with a bangalore area incharge or some higher authority to get this fixed, my warantee will expire in some 3 weeks and the machine is not working. I want this is to be sorted out pls help me.

After todays service the service center guys closed the ticket as issue fixed, the problem is not solved the machine is still not working and i am lying helpless, please suggest a way for this.

KentR.O. NO.[protected] has been giving trouble for last 6 months. Complaints have been lodged on toll free number of Kent several times but service technician has not been attending on one pretext or the other. This has been causing severe trouble for all house owners as the quality of tap water is no where near to potability. Complaints have been lodged in the name of farzana Meraj ([protected]) Amrapali Saphire, sec 45 Noida

I bought a Kent Grand in October 2014 with one year onsite warranty. The machine functioned properly for first few months but later on it got some glitches. The machine used to stop functioning every few months. Since the machine was in warranty, the company mechanics visited my house and changed the defective parts. After some more months the machine started facing a very serious problem because there was some manufacturing defect in it. The machine automatically stops and starts many times during refilling of drawn water. I several times raised a service request and company's mechanic visited every time but could not rectify this defect. In September also, the machine stopped functioning completely. So, the company's mechanic visited, he changed some parts but could not remove that defect of frequent on-offs which was the main reason behind the stoppage of the machine frequently. Thereafter I raised complaints to the company several times, but gone unheard. Now, the official warranty of the machine has expired but since the defect was intimated to the company many times during warranty, it is the responsibility of the company to repair or replace the machine at its cost. However, the company is now neither attending my complaint nor replying my mails. The company is only concerned with its income. Its representatives frequently calls me and request for AMC fees. However, I refused to take AMC as the services of the company are very poor. I am going to file a suit in court of law. I advise all citizens not to buy a product from Kent. It charges a hefty amount of Rs.[protected] for the lowest versions of its product and supplies defective products to cheat its customers. I will somehow recover the cost of my machine by resorting to legal actions but no one should ever think of buying a Kent product.

My water purifier was working perfectly.Recently I called Kent service person to replace my kent water purifier filter since the expiry of filter was almost nearing. As requested the service person came next day.He verified the system and even TDS before replacing filters and confirmed all perfect and no issues.He repalced filter and asked other filter also since the date of expiry was nearing for that also.Totally I spent Rs-4000/- for the same. Service Engineer (Radhehyam, mobile - [protected]). Just in 1 hr after service the system stopped working.I registered one more complaint. Another service person came next day and intimated the motor got damaged and to be replaced.Cost Rs2600/- again. I told all were fine and only after service it got damaged.He told he will send the same engineer who did the service before. After continuous request for 4-5 days he came and confirmed motor damaged.I requested him to repair it from their side since it was damaged immediately after the service. He checked with his manager (Mobile Numer :[protected]) and they told they cant do anything since it is not the filter, it is another part. after requesting many times they were not ready to support in any manner. Then I asked them to take the filters back and give my 4000rs back since i dont feel any trust in their service henceforth.They told they can't do anything on that also and will get back after discussion with higher management.But till now nothing done. I request the concerned authority to do necessary action as soon as possible. Service of Kent RO in bangalore is very poor .Please do act on it. Rajeev, Bangalore Mobile Number: [protected] email: rajeev.[protected]@gmail.com

Dear Sir/Madam, Kind your information my Kent RO is out of order since[protected] . I did complaint customer service center many times . I have received seven times request no. From your side . Your request no. Is mentioned below. [protected],[protected],[protected],[protected], [protected],[protected] &[protected] . I received same answer from your side that our engineer will reach soon to resolve you complaint.But Nether your engineer nor any assurance come till date.I am waiting you valued response please revert back otherwise I have to go consumer court to solve the problem Thanks Hariom singh chauhan village -ATTA, POST SOHNA, DISTT-MEWAT- (NUH) HARYANA-122107 MOB:-[protected], [protected], [protected]

As you see above, even in your pull down menu the name of the company comes as Kent RO. Their advertisements, call centre, website, even a splendid phone call- everywhere company affixes RO to its name. I truly believed that I am buying a RO (Reverse Osmosis) filter when I bought the Kent product from the local shop. He is an authorised deLer & the model that I purchased was the only model that he had. Later, he did tell me that this is the only model that he stocks. The model looks identical to one of the three pics of Kent Filters that they print in their ads that come regularly in TImes of India & a host of other media. Except that the filter is not RO but the kind that Aquaguard is known for. Company, when approached simply blamed me and were very condescending & arrogant. I feel totally cheated & put down by the company & want my money back. Kindly help.

Hello

In continuation to my previous plight, I am writing this mail.
As you can see it has been 1 month now and still the issue is unresolved.

After writing previous mail dated 22 Sep, Mr Ganesh finally came on 25th Sep.
Citing that there is some issue with sensor, he replaced the sensor costing me 450/-.

However, the issue came back again within 15 days.
So, I had to open a compalaint - [protected] on 7th September.
I waited for 5 days for any technician to visit, but keeping up with standards of poor service no one came.
I called customer care on 13th October, and to my surprise complaint had been closed without any comments.

Now, this was a new low for Kent RO.
Thus, with no choice I had to raise a new complaint - [protected].
This time, I received a call from one of the technicians (not Mr Ganesh) and he said, as this issue has cropped up because of Mr Ganesh, he will only solve it. Thus, Ill not come and will close the request.
This was a very rude thing and being a customer, I believe it's Kent RO duty to deal with this.
But, as expected Kent RO proved that they setting new standards in poor service, the complaint was closed.

Now, today on 17th October I called customer care AGAIN to lodge a complaint.
Out of curiosity, I asked the reason to close my previous complaint ([protected]), and as expected anothe reason is given to me - "AMC with other agency". The fact is, I don't have any AMC.
This is outrageous and quite low on part of Kent RO, that all such things are allowed to happen.

So, without choice, today I have raised another complaint - [protected].
Let's see if Mr. Ganesh visits or again I am givem some excuse.

By the way, this issue(leakage problem with Kent RO) has been opened since 15th September.
Kent RO, you really suck, and I am advising everyone NOT TO GET KENT RO.

I know this mail will fall on deaf ears, but still you guys deserve my frustration!

-Navdit

Dear Concern, I purchased Kent RO water purifier fromPhase1/A3, Mohan Cooperative society on Invoice no[protected]/4/2014. My booking no was 871-0001 & Order no was[protected], thruogh Sr. Sales Executive Mr. Jitendra Kumar. We were promised that there wuold be three free serving but none of them were provided. When we tried to contact[protected], we were given other number which never responded. Kindly look in to and arrange to proved the services at earliest. Thanks & regards, Anita Rai, L1/.295A, DDA FLATS KALKA JEE New Delhi, 110019 Mob_[protected]/[protected]