Kent RO Complaints & Reviews

Hello As the subject suggests, I didn't have a pleasant experience with Kent RO. Definitely, you can ignore this mail or take it as a feedback and try to improve customer service. on 15th September, 2015 I lodged a complaint ([protected]) to get my KENT RO serviced again, because the engineer (Mr Ganesh) had come earlier for servicing and somehow managed to disrupt my Kent RO so that now it started leaking. I was promised that engineer will visit within 24hrs. Today, is 22nd September and still no one has visited. So, obviously I got frustrated as this was not the very first time when I was shown that 24hr promise is hollow. Thus, to check on the status, I gave a call to customer care and I am notified that complaint has been closed because: "Mr Ganesh of Manoj Agency says that I have said that everything is working fine". Now, KENT RO has started employing engineers who lie as well! Way to go KENT!! Please look into the complaint - [protected] which I HAD TO RAISE AGAIN, and prove me wrong that KENT RO servicing does not suck! Warm Regards Navdit #[protected] Machine: KK[protected]

Unit SNO: KR[protected]
Date of Installation: 02-Jun-2014

I purchased the Kent RO 1 year before and now there was a smell in the water and it stopped dispensing water. Now when the service person inspected the unit, he asked us to change the filter which is about 3900 rs. Now when i began questioning on the durability of the filter, he said they have to be changed every year. None of them told this while selling the unit.

So if you look at this model, it costs around 15000 and every year the maintenance is 4000 rs. So down the line 5 years, a consumer would have spent 15000 + (4*4000) which is 31000rs. This is what is called cheating customers and i am astonished that the government is doing nothing about this robbery. If i dont get any fruitful response, i am planning this to be in the social media like FB/ Twitter and then to news channels and of course i would chnage the company. I heard Eureka Forbes or HP are great

sir, I have purchased a kent Ro for my family use from dealer at malda in west Bengal. they have told me that within one year four free service will be provided. but actual fact is that after frequent request I did not have any service from them. now they are not in a position to receive my phone call. the central help line also keep the number always busy. now what should I do. should I continue drink the water from my kent ro.

Dear Friends Never go and buy any Kent water purifier when I brought this RO Its really wasting of money within warranty period you have to pay money for all your suffering even you never get service on time It's sensor not worked properly even TDS is more then required it supply water even all the specification shown in brochure and displayed in add on Television is not actual guys never go for Kent I tried many efforts to resolve my problems I made lot of calls to service department and Senior management no result

I purchased a Kent water purifier from Alex Home Appliances on 7.9.2013.Which is only about two years ago. However few months after the installation the machine started giving me problems.The purifier stopped working at regular intervals . I of course had paid for a yearly maintenance contract and called them for time to time .Yet the problem till date has remained .They have not found any solution . Under the circumstance I request you to change the faulty machine which has become man of a problem than a proud possession. Please contact -Gautam Bhattacharya [protected].

Hi my number [protected] is updated in their records without my permission .I have been receiving numerous messages and phone calls because my number is updated on someone else's account. I have tried calling theircustomer service team.they are of no use.they are just lyng and not resolving my issue. My number is updated on some Manoj kumar's account and I feel harassed by the messages his current complaint number is[protected]..please...

I would like to inform you that me and my wife is suffering from health issue due to worst water quality of Kent RO, It is not filtering water properly. We are drinking water with TDS value 340 and my normal tape water TDS is 350. Which means water membrane & filter are not working. I checked my TDS and I logged complain in Kent, As per engineer comment that, my "Kent RO member and filter are gone". I am socked because it has been replaced in December 2014 and it is gone. I am sure Kent is not giving good quality product. ( Member and Filter). As I said, this is health care product so I can't accept this kind of service from Kent. They can not play with health of your citizen. I would request you please take appropriate action on it So please take it seriously. I have also talked to Kent RO Noida manager is Sachin contact no. [protected] regarding it and he said that do whatever you want but it will be chargeable basis for this member and filter. I am really very disappointed with this kind of behaviour I have took AMC and member and filter replaced just before 6 month back with 1 year warranty. Product registered with name of Abhinesh Kumar and Mob: [protected]. Please find the attached copy of service report.

I have been experiencing performance problem since I purchased the Kent water purifier-in year 2012. My location is at Kolkata. I contacted Kent service provider- Jyostna electronics. Every time their person came and did something and charged me - either replacement of parts or -and service charge. I did an AMC also for one year - and they did not do anything during this period . Few weeks back, their person Mr. A. Maity came and informed me that all the filters and Uv parts are to be replaced before renewal of AMC and the cost of replacement and renewal charges are to be borne by me. When I asked why they did not replace during the AMC period, he contacted his office and handed over his mobile to me to talk to Mr Subhas. And Mr Subhas said the same thing that I need to pay the cost of replacement and the renewal charge- he also said that they do not maintain AMC record - the user like myself has to maintain the AMC record- Mr Subhas was not ready to listen that they did nothing during the AMC period. Already I have been spending money since purchase and now it has come to a point that again I am to spend few thousand rupees to maintain the product. I came to know from Jyostna electronics that they are othe sole sale and service agent in Kolkata of Kent water purifier. And my experience with them and their service quality has been unsatisfactory. The Telegraph, Sept 5th'2015 has a news on Kent water purifier advt claim which is misleading. Based on my experience with this Kent water purifier product, I would not recommend this to others to buy.

I had purchased a kent R.O from M/S Kailash, Patna in the month of June 2015 but same is not working. My address Arbind Kumar Sinha, Sita Bhawan, Dariapur Gola, Patna-800004. Contact No.[protected]R),[protected]R) Mob: [protected], [protected]

Different Executives came in last 15 days to solve the issue. Each one explains the issue differently. Even they changed the membrane but still my RO is not working. Customer care says, Sr Executive will call you himself and given the his number. Now they are not picking up the phone even. And best part is they are asking for charges for new visit from tomorrow as 15 days grace period has been expired. How they can charge for that which they are not able to solve it. Even they are wasting our time. Not including picture as it is ok from outside, issue is not filtering of water.

We bought a kent water purifier three years ago and it has been giving us a lot of trouble after the first year. Now the pump is not working and repairing the same will cost about Rs.3500. I am very disappointed that we paid so much to buy the purifier and the brand is so well known but the product is terribly faulty! I will never recommend Kent to anyone else and will dissuade people from buying the same. My number is [protected].

With a great regret I would like to inform you that from the last 5 months I am facing severe problem ( no water flow ) in my Kent. Till date I have paid service charges along with other accessories during this period i.e. Rs.4000, in which membrane costing Rs. 2500, SMPS Rs.935, along with twice service charges because of faulty technicians from April till August. Following is my last complaint no. during this period :- [protected] 25th August. Sir, Please its my request have a look in this matter at the earliest. Please don't enforce me to take hard actions against your company. Shibani Chowdhury [protected], [protected]

Dear Sir, I bought a Kent RO water purifier on 29/05/2015, the invoice number of the product is 2984. The machine got fault two times within 4 months. We stay in a remote area and we have a 8 months old baby, and the purified water is very much needed on our house. The problem is Kent service center is very irresponsible in terms of providing service. The last time the service person came 3 days after complain, and this time it is already 2 days and the service engineer yet not visited us. I know that I have to wait for 5 days after registering my complaint here, but the thing is the Kent have SLA of 24 hours after receiving the complain. It was promised to me while I bought the product that Kent will sent service engineer to repair the product within 24 hours after receiving the complain. Also I would like to inform you that the competitor of Kent is Aqua Guard and they give service very promptly. Sir I am fed up with this Kent product and I would like to get Aqua guard instead, because every 2 months I have to stay 3 days without purified water. Also this product is under warranty. My humble request to you is please help me to return the product to Kent and Kent should refund my money, I will buy a Aqua Guard instead. Please help me in this. Regards, Suman

I bought Kent Pearl RO purifier in Adishwar Bangalore and not able to make installation for past 2 weeks. I am completely frustrated with Kent RO service in Bangalore. Even for basic installation it is complete headache and service personel in Bangalore is rude. Call center is another hopeless, it is becoming difficult to even raise a request with their call center. I need immediate resolution of the problem else take the product back. register phone number for the product is [protected]

I had purchased Kent grand+ model RO water purifier a year ago I have not got single free service during warranty period which I was entitled The Co does not have direct service it's offered through service centre's who charge according to their whims and fancies Though I complained the Co thru mails they r least bothered and I also bought the purifier due to its endorsement by a great person but Co does not have any customer policy as the service is outsourced to so many centre's I had a very very bitter experience

Kent was working nicely after service kent started showing problem. then i call and lodged a complaint that kent is not working. now its going to be 20 days till date they neither shown up and also they are not receiving my call. its like kent has worst sevice ever then why everyone should buy. if they are giving like this service. its better i should say to my friends and relative and also everyone that not to buy kent ru. if like this goes on i better lodged a consumer case against kent service.

A person called Dilip Kamble, who came through Global Distributors in Pune initially had been servicing my Kent RO since last 2 years. Since it seemed he is changing parts unnecessarily & charging us a hefty amount we decided to go for the AMC, which was suggested by him. He took the AMC amount of Rs.3500 & is absconding since then. When I logged a complaint, somebody called me from Kent & I was told the center in question is not an authorised service center of Kent & they can't do anything about it. Now my question is how do the customer know which is real & which is not. It is a pity that Kent is not owning up this problem & taking the responsibility. The person came through an authorised service center & if now he has moved out of it & faking himself as from a Kent authorised service center, then how will the customer know. If a fraud is going on in the name of "Kent" then Kent has to take action & solve the issue, the reputation of Kent is at stake here. I went through online complaints logged against Kent & found loads of similar such issues which customers are facing. It is high time Kent understand through what predicament the customers are going throug & take this up . The details of the service center is - Aqua Care, contact person is Dilip Kamble ([protected]/[protected]).

We have experienced poor/worst service from your customer care associates. they have been ignoring our requests since we bought your purifier online instead from them. Recently Kent service support staff visited our home - but after that everything started to going wrong. filter starts leaking - when we contacted him - hi seems to be less cared about it and advised us to contact customer care. even after second his visit problem persists - and we have to contact customer cate each time. Why are you charging 300 Rs if you create problem in first place and cant solve it. I have receipt of purchase & service if you want. Expecting quick response from you.

I had purchase Kent RO commercial (25 Ltr ) on May'2015 & it started some leakage problem, water is not filtering and not coming into the tank during last 15-20 days. In this regard i had registered a complaint to my service provider named Gaurav Baran But we are really sad to say that everyday after the problem has been arrived they are fooling me by saying today will go, tomorrow will go etc. but since last 15-20 days no-one hasn't came yet to solve the problem. For this negligence and poor service we are facing... Rudset Institute (Address- Rudset Institute Behind central jail Baran (Raj) in contact no- [protected]

The Annual maintenance cost is so high, with service maintenance contract it comes to about 50% of the cost of the R.O. every year. The Candles are priced so high that it has become prohibitive now. The Candles are not available in the open market. The manufactures are taking consumer for a ride by not advising in advance the maintenance cost per year....