Kent RO Complaints & Reviews

I have been experiencing performance problem since I purchased the Kent water purifier-in year 2012. My location is at Kolkata. I contacted Kent service provider- Jyostna electronics. Every time their person came and did something and charged me - either replacement of parts or -and service charge. I did an AMC also for one year - and they did not do anything during this period . Few weeks back, their person Mr. A. Maity came and informed me that all the filters and Uv parts are to be replaced before renewal of AMC and the cost of replacement and renewal charges are to be borne by me. When I asked why they did not replace during the AMC period, he contacted his office and handed over his mobile to me to talk to Mr Subhas. And Mr Subhas said the same thing that I need to pay the cost of replacement and the renewal charge- he also said that they do not maintain AMC record - the user like myself has to maintain the AMC record- Mr Subhas was not ready to listen that they did nothing during the AMC period. Already I have been spending money since purchase and now it has come to a point that again I am to spend few thousand rupees to maintain the product. I came to know from Jyostna electronics that they are othe sole sale and service agent in Kolkata of Kent water purifier. And my experience with them and their service quality has been unsatisfactory. The Telegraph, Sept 5th'2015 has a news on Kent water purifier advt claim which is misleading. Based on my experience with this Kent water purifier product, I would not recommend this to others to buy.

I had purchased a kent R.O from M/S Kailash, Patna in the month of June 2015 but same is not working. My address Arbind Kumar Sinha, Sita Bhawan, Dariapur Gola, Patna-800004. Contact No.[protected]R),[protected]R) Mob: [protected], [protected]

Different Executives came in last 15 days to solve the issue. Each one explains the issue differently. Even they changed the membrane but still my RO is not working. Customer care says, Sr Executive will call you himself and given the his number. Now they are not picking up the phone even. And best part is they are asking for charges for new visit from tomorrow as 15 days grace period has been expired. How they can charge for that which they are not able to solve it. Even they are wasting our time. Not including picture as it is ok from outside, issue is not filtering of water.

We bought a kent water purifier three years ago and it has been giving us a lot of trouble after the first year. Now the pump is not working and repairing the same will cost about Rs.3500. I am very disappointed that we paid so much to buy the purifier and the brand is so well known but the product is terribly faulty! I will never recommend Kent to anyone else and will dissuade people from buying the same. My number is [protected].

With a great regret I would like to inform you that from the last 5 months I am facing severe problem ( no water flow ) in my Kent. Till date I have paid service charges along with other accessories during this period i.e. Rs.4000, in which membrane costing Rs. 2500, SMPS Rs.935, along with twice service charges because of faulty technicians from April till August. Following is my last complaint no. during this period :- [protected] 25th August. Sir, Please its my request have a look in this matter at the earliest. Please don't enforce me to take hard actions against your company. Shibani Chowdhury [protected], [protected]

Dear Sir, I bought a Kent RO water purifier on 29/05/2015, the invoice number of the product is 2984. The machine got fault two times within 4 months. We stay in a remote area and we have a 8 months old baby, and the purified water is very much needed on our house. The problem is Kent service center is very irresponsible in terms of providing service. The last time the service person came 3 days after complain, and this time it is already 2 days and the service engineer yet not visited us. I know that I have to wait for 5 days after registering my complaint here, but the thing is the Kent have SLA of 24 hours after receiving the complain. It was promised to me while I bought the product that Kent will sent service engineer to repair the product within 24 hours after receiving the complain. Also I would like to inform you that the competitor of Kent is Aqua Guard and they give service very promptly. Sir I am fed up with this Kent product and I would like to get Aqua guard instead, because every 2 months I have to stay 3 days without purified water. Also this product is under warranty. My humble request to you is please help me to return the product to Kent and Kent should refund my money, I will buy a Aqua Guard instead. Please help me in this. Regards, Suman

I bought Kent Pearl RO purifier in Adishwar Bangalore and not able to make installation for past 2 weeks. I am completely frustrated with Kent RO service in Bangalore. Even for basic installation it is complete headache and service personel in Bangalore is rude. Call center is another hopeless, it is becoming difficult to even raise a request with their call center. I need immediate resolution of the problem else take the product back. register phone number for the product is [protected]

I had purchased Kent grand+ model RO water purifier a year ago I have not got single free service during warranty period which I was entitled The Co does not have direct service it's offered through service centre's who charge according to their whims and fancies Though I complained the Co thru mails they r least bothered and I also bought the purifier due to its endorsement by a great person but Co does not have any customer policy as the service is outsourced to so many centre's I had a very very bitter experience

Kent was working nicely after service kent started showing problem. then i call and lodged a complaint that kent is not working. now its going to be 20 days till date they neither shown up and also they are not receiving my call. its like kent has worst sevice ever then why everyone should buy. if they are giving like this service. its better i should say to my friends and relative and also everyone that not to buy kent ru. if like this goes on i better lodged a consumer case against kent service.

A person called Dilip Kamble, who came through Global Distributors in Pune initially had been servicing my Kent RO since last 2 years. Since it seemed he is changing parts unnecessarily & charging us a hefty amount we decided to go for the AMC, which was suggested by him. He took the AMC amount of Rs.3500 & is absconding since then. When I logged a complaint, somebody called me from Kent & I was told the center in question is not an authorised service center of Kent & they can't do anything about it. Now my question is how do the customer know which is real & which is not. It is a pity that Kent is not owning up this problem & taking the responsibility. The person came through an authorised service center & if now he has moved out of it & faking himself as from a Kent authorised service center, then how will the customer know. If a fraud is going on in the name of "Kent" then Kent has to take action & solve the issue, the reputation of Kent is at stake here. I went through online complaints logged against Kent & found loads of similar such issues which customers are facing. It is high time Kent understand through what predicament the customers are going throug & take this up . The details of the service center is - Aqua Care, contact person is Dilip Kamble ([protected]/[protected]).

We have experienced poor/worst service from your customer care associates. they have been ignoring our requests since we bought your purifier online instead from them. Recently Kent service support staff visited our home - but after that everything started to going wrong. filter starts leaking - when we contacted him - hi seems to be less cared about it and advised us to contact customer care. even after second his visit problem persists - and we have to contact customer cate each time. Why are you charging 300 Rs if you create problem in first place and cant solve it. I have receipt of purchase & service if you want. Expecting quick response from you.

I had purchase Kent RO commercial (25 Ltr ) on May'2015 & it started some leakage problem, water is not filtering and not coming into the tank during last 15-20 days. In this regard i had registered a complaint to my service provider named Gaurav Baran But we are really sad to say that everyday after the problem has been arrived they are fooling me by saying today will go, tomorrow will go etc. but since last 15-20 days no-one hasn't came yet to solve the problem. For this negligence and poor service we are facing... Rudset Institute (Address- Rudset Institute Behind central jail Baran (Raj) in contact no- [protected]

The Annual maintenance cost is so high, with service maintenance contract it comes to about 50% of the cost of the R.O. every year. The Candles are priced so high that it has become prohibitive now. The Candles are not available in the open market. The manufactures are taking consumer for a ride by not advising in advance the maintenance cost per year....

Dear KENT team, I am mentally very disappointed with your service, Please take return your product and refund me my total amount as per the bill.I dont want this type of your service. Please take seriously & immediate action on this matter.I dont have any problem with your product but problem is only your service.Now i dont want the both (service & product ). I think KENT were not going to solve my complaint.OK..Now i m going to share my complaint & bad experiance with social media.m going to post & share this matter on facebook, , twitter & whats up.Lets see what happned next. Regards, Narendra Kandalkar.

I complained regarding service center of Kent in Meerut but Kent shows no interest in complaint like what that service center do with diff cust. They just asked for contact details but no action took place. I didn't saw such carelessness in any other company and in such serious case in which cust caught their technician red handed. I am frustrated now and going to take cop help..

Hi, After many followups Kent RO installation is still . My request number is [protected]. This is registered on 18th August 2015. Installation should have within 24 hours . But after many followups from customer care they are not providing any satisfactory answer. This is very shameful for a branded company. Regards, Deepak kumar [protected]

Unique service center of Kent is providing local or low standard prefilters and saying to customer that they are of Kent and quality product but no hallmark of company was there and it was not transparent and when we asked about its price in Kent cust service they were telling it is within 700-900 and they were demanding 950 rs and it was totally local quality. Afterwards when we told it is of 700 then he said you have to write on bill that we are not interested in prefilter. Not only these but they also not installed the equipment provided with purifier like ss ball valve or 3 way connector and sticker central drill. we are going to file a Fir against service center.

I am Mr.Narendra Kandalkar.Badlapur (w).I have Purchase KENT PRIME TC MODEL on dated 04/08/2015.from Your velocity distributor, Thane (w).challan no-2026, invoice no-4119.contact person-Mr.LALU MANDAL.Cell phone no-[protected]. I have pay the amount by HDFC BANK Chque.They install my unit next day but no budy gives us any demo or any instructions about using or handling the machine.Nobudy come for check TDS of water.Today is 17/08/2015. every day i call to your representatives.But nobudy goes to help me.I am verry unhappy & unsatisfied with your service. Now i m thinking very negative about your product & service.I also told to all my friends & relatives that, do think to purchase any KENT product.I already suffering from KENT. I have only sunday off.other days i m in office.These peoples are regret to come on sunday.but when they want product order from me, Mr.LALU MANDAL come on sunday at my home.So i thing you peoples only sale your product with lying to customers.So please dont do this type of business & Tell me what can i do now.Please reply me AS EARLY AS POSSIBLE. I m waining for your reply. Thanks & Regards NARENDRA KANDALKLAR ( [protected] )

Sir, We have gone into comprehensive AMC on 02.10.2014 with authorised service centre, Pratham enterprises Durga colony near head post office, garam Sadak, 6 no. Chaurah Morar, Gwalior phone no.[protected],[protected], [protected].Kent ro system stopped working for last one week, as its pump stops, service person attended and motor started working but again system stopped working .We request that our Kent ro system get repaired at the earliest Thanks Dr Gaurav Agrawal [protected], [protected] Opposite old high court Gwalior M.P.

Dear Sir, I have given Rs.5500/ to YESS BOSS fatakgora, Chandannagar, Hooghly Contact no.[protected]/ unit serial no.KR[protected] for annual Maintenance of kent Machine in my own home. But in july & August no one person come to my home for maintenance of Kent Machine. Now my Kent machine not working & they saying for purchasing RO Of Rs.2500/Approx & Pump of Rs.2300/Approx Kent service No. is [protected]. But I have given for annualy contract for maintenance of Kent machine then why we purchasing RO & Pump. Now Kent machine stopped to filter water & hanging in my home. please see the matter carefully & solve my problem as soon as possible. Regards, Vijay Prasad [protected] [protected]@yahoo.in