Kent RO Complaints & Reviews

I have got an installation on saturday.Serial no:KR[protected]. The day we booked they came to collect the money. Installation was done for the sake but something was wrong and it was leaking completely from couple of hours from installation. next day morning we raised a complaint to the provider Mr SANTHOSH-[protected].he told he'll send his representative within couple of hours. None came the entire day and on questioning they told next...

I had bought an extended warranty from srinivas aqua in bangalore for my purifier bought 1 and half years back. But these cheaters dont pick up phone neither they respond on mail. My purifier has problems which needs attention and i am clueless where to go. my mail id is kumar.[protected]@gmail.com and number is [protected]....

Dear Sir, when the RO unit is not switched ON and the water is allowed as inlet supply then discharge of water as effluent is remaining on. I have already informed on today but nobody turned up. I have got it installed on 14.10.14 . Pl get it done as early as possible. we are accustomed of drinling this water. Thank you H. No-368, Type-III, SECTOR- 5B BHEL, Ranipur, Haridwar...

We purchased Kent grand min ro purifier last year, Sr No. KR[protected]. From the installation date no free service attended by Kent authorized dealer as we informed by the company executive that there is 4 services are free. Now there created a problem in membrane and purifying water not supplied. If free service attended regularly it might be problem sort out before....

My kent RO go under service every month & each time new service man blame previous one & charges alot each time. Just get tired because of that. Each time they came & change what even dont need to change & charge unusual. Either u solve my problm or i will throw it out & suggest most of person not to use kent RO......

Bought this product almost one year back from bangalore. The product had a fault 3 weeks back due to voltage variation the plate had gone and is under warranty.. I used to call the number they had provided every day last 3 weeks and the guy says I will send.. Till now no one had visited my place. The service center is placed in Wilson garden bangalore. My 4 year son is facing problem now with drinking water. Need to take serious action...

I bought this product bearing number KR[protected], less than two years back. Recently the water started smelling and tasting horrible. On calling the Kent engineer he told me that the water storage plastic quality was bad and the smell and horrible taste was because of this bad plastic. What shocks me is that this is the quality being provided by Kent, especially for products through which we consume water. When i asked him to replace it,...

Kent elite with 40ltrs hydrostatic tank supplied by srs enterprises, bangalore on 29. 06. 2015 to our unit at hassan gogo international pvt ltd, kiadb industrial area, hassan - 573201, karnataka not yet installed by kent people. Regularly following with them but not taking the matter serious and not installing the purifier. Already days over after supply....

I have purchased Kent RO super model last year due to lekage problem in tap identified since last month I lodged service complaint[protected] on 05th July. I did not got any call before the visit of engineer took place on 06th Jul'15. While visit of service engineer Mr. Ayush Kumar confirmed that lot of things needs to be changed including cartrage, membrane and one internal part which is creating problem. Keeping trust on company...

My name is Anant Pujari, registered mobile no [protected]. I had put a service request for servicing under AMC on 03 Jul 15, Friday. No one turned up on Saturday. Attempts to contact the service representative assigned did not fructify. On Sunday a service rep named Mr Manish came, he told me that the filters need to be changed, for which I paid Rs 800/-. He didn't reduce the PPM count below 107 due to which i wrote unsatisfied. One hour after...

Some 3 months back I got repaired /replaced the candles since water was not coming pure.and clean. Now currently the problem is that it is throwing more water out .For e.g. for one litre of pure water it throws out 3 litres of water which is happening within 3 months of repair. I am really sad that a company like kent after repairing from their authorised repairer things are remaining same, I have paid a very high amount is buying the kent...

Sir With due respect I want to say that I have a Kent ro which is under warranty and its not working and i complaint to the officials and they are not solving the problem since from one month. And now they are abusive to me and challenging me not to repair my Ro. And saying that I am free to go to consumer forum (especially by mofid alam [protected], Ravi shanked [protected], technician [protected]) Now I don't have any option.so I have...

I had purchased Kent water purifier on saturday and called the customer care for installation. I got the conformation through SMS. But 60 hrs have passed and no one visited for installation . I had called five times to the assigned technician named Sanjay but he was rude in his response. Now I don't know what to do next. Kindly resolve the issue ....

I got new Kent prime in April and within one month I start getting water full of metal particles which eroded from the metal tap, I talked to the retailer(Bharat Electronics Sector 35 Chandigarh), to the sales man which was present at his shop at that time and the service head but nothing worked. Retailer said I can’t do anything as you are the first one to complain, salesman said I can’t do anything I am a salesman not responsible for...

Dear Madam/Sir, I am writing here as I am not satisfied with the after sales service by Kent. I have a Kent RO 1 and half year old, just done the AMC few months back with Axis Consumers in Kolkata. As per the technician visit, we were told that our motor is damaged and what they did was replaced the old motor (approx 7 years old) instead of repairing my new motor (1 year old). When I talked with the head over the phone, he agreed to repair...

I have purchage Kent super plus from CSD Canteen secunderabad last month...call customer care for installation ..after one week technician came and install tha Kent and deemand RS 250 installation charge... After one month Kent is not purify water and I have complain customer care to solve problem they told me to contact to csd canteen for service...before the purchage of Kent, I had contact customer Care for that issue, they told me, Kent...

The technician has installed kent supreme on 3rd of july and it started leakage on 4th onwards. I called the technician who installed and he asked to call service center. I submitted a complain and Mr. Lalit was assigned as technician.the mobile number provided by kent of Mr. Lalit is invalid and no one visited. The service is so poor and service center staff are rude. You dont have drinking water but they dont care. This is a new purifier...

Hello,

Water purifier is not working fine and i am getting noise in the machine.
In this regard, i have registered the complaint 2503 to the customer care on 9th may 2015.

The service engineer has come on 10th may 2015 and informed that there is some problem with the filter and the filter needs to be replace.
Even though the product is under warranty the service engineer has not replaced the...

My name is D'Mello, from Lucknow. The machine was purchased two years ago, but in a few months of purchase, there were failure of four or five UV lamps. While the Engineers used to replace the same, on my insistence, it was found that there was a defect in one black coloured box on the right side of the machine. When this was replaced, there was no problem. Since then, I have had the filters changed and one UV lamp changed, a few months...

SirSir my name is PYDADA APPA RAO EX ARMY . I bought Kent from CSD one year back now out of warranty it not worked since last 20 days I had already complaint cell no is[protected] and [protected] Visakhapatnam service centre but technician not came yesterday 24 Jun again compliant they was answar to technician not available what is reason service not given properly closed your company how many days are waiting custumar so please kindly I requested...