Kent RO Complaints & Reviews

THIS COMPANY HAS TAKEN Rs 5500/- for AMC for a year.Now this company is demanding additional money Rs 500 to 800 at each time when their technician come for attending defect.This way they may be taking around Rs 2000 to 3000/- from us.They are telling that part of the m/c which was supplied to us with m/c being the integral part of the m/c, is external and will not be maintained. They are cheating the common people of india and society in the name of giving pure water.
I declare that this company should be taken to task and summarily penalized.
I want justice against this cheating.

Dear Sir, Manufacturing Defect Yesterday I book Kent Prime at Velocity Distributor Thane Mumbai and today at 1pm I received the same and I paid the full amount Of Rs.17000/- . But when the Technician came at 3pm he opened the Box and we found that the Connector damaged/Defected and and not in working condition. So I request you to replace the machine and give me the new machine otherwise just return my amount . I am very disappointed due this type of service by Dealer. Machine Sr. No.- KR[protected] Product Code - 11028

Machine serial no. KR[protected] Kent RO branch- Ashwadha Communication Shop no.-C-3, 1st Floor, Rajat Sankul, Ganeshpeth, Nr. S.T.Stand, Nagpur-440018 date of the incident - 29 July 2015 I Durgesh Kahar, lodged a complaint for a defect in purifier. I did not received any service till 6 days. On seventh day an engineer came and he detected that one valve is required to be changed. He confirmed that next day he will come with valve and get it changed but, nobody came to resolve the problem. I have called several times and I am frustrated by such service from so renowned company. I bought Kent RO purifier after comparing many brands and I believed the firm but, now I see that after selling the product they are troubling me. My purifier worked properly during first 10 months after that causing issue very often.

I buyed kent pearl mineral ro at 27/02/2013 serial no. - KR[protected]. After few months there were ants on the water container. After that we requested for servicing but nobody came for servicing been 2 yrs. We also mailed them but no response Very Bad Servicing.

I have a kent ro mineral plus (Sr. No - kr[protected] , purchased and gifted me by my friend last year in may 2014 from army canteen, just after 11 month it started to take so much time for filing the the 8 liter tank (2 hour) , and release 80 liter waste water. I call for servicing, the technician sent by kent, after inspection he said to change its two candles and he charges rs. 1100 / - including service charges (Complaint no[protected] receipt sr. No 591346. When he goes from my home i switch on the ro, it started to noise during operation after this servie. Also the rate of releasing waste water not improved. Again i called to costumer care for resolve this problem. The senior technician came and repair it, after repair noise during operation reduced but rate of releasing of waste water not rectified and it again started to take 2 hour for filling 8 liter tank and release 70 liter of waste water. I complain again, then engineer has suggested me that if he reduce the the rate of releasing water, pump and ro membrane will be damaged.

In the city like delhi, where water crises is at peak level at this time, it is very irritating, therefore i requesting to repair, if not possible please refund the money

Regards
A. H ansari
Rz58 / 350, jagdamba vihar
West sagarpur new delhi - 46
Mob [protected]

I bought your three kent water purifier from bulandshahr, unfortunately they are not working well and now your dealer is saying that that we cant do anything, contact to company when i contact to your company asm mr radhey shyam bharti he says that he also unable to do anything i just wants to know whether this company knows what is customer service or not, your company asm says that your ro takes an expense of rs[protected] every month.

Is this the level of service that your company is providing to customers, where an asm dont know how to give service or i can say that commitment level is pathetic.

I will also share this with social sites and also go to consumer court if needful.

It will be better for you to improve your product first then to do a marketing through any actress,

I bought Kent Grand RO on 04/05/14. Serial No.KR[protected], Invoice no. 3783 from Apni Rasoi Dss 259, sec-20 Panchkula Tin no.[protected] .Unfortunately just after one month, the machine started to malfunction perpetually. On repeated calls to the customer service numbers, a technician would come for repair, but the would again stop functioning in about 2 weeks time. The Same Problem have got 5-7 times during the 1 year (Under AMC) . In last call the Technician change smps and micro controller cum UV ballast but after 2 month it again stop Working and now my amc is Over . With my experience so far, I am sure that I was duped by Kent by selling me a pre- damaged product in the name of a new one.I am sick and tired of that... please provide the solution what we do... my contact no -[protected] SANDEEP

It has been a really disgusting experience in Ahmedabad, even after paying and signing for AMC with an authorised service-provider. In June I had made a call for the free service due(last for the AMC of[protected] informed once again at the reception desk about the timing as only after 16:00hrs, since no one is at home before that. Still it took them almost a month (i.e. today 23 July, 2015) they arrive at the doorstep at 12:30 hrs to take the call without making a phone call and that too Mr. Sailesh Wala is accompanied by another gentleman. This I got to know since my kid happened to be home today and the men make a phonecall at13:00 hrs on my mobile. When asked to come after 16:00 hrs they enter the home together and within 5 minutes they are out saying they have serviced the machine. How can a service be without checking the TDS, without emptying the water tank, without cleaning / reverse flow of water through the filter candles be done?? On enquiring they inform they had cleaned the filter. but can all these be done within 5 minutes?? After making so many calls paying for the AMC and then getting such hopeless service, I happen to be now in two minds, should I change the filter brand because of the poor service in Ahmedabad, as while in Kolkata it was entirely a different story. The lady at the desk would take down the detail properly as specified by the customer and pass it on to the service men too which doesn't happen here instead excuses are provided. In Kolkata the servicemen would confirm the appointment before coming to your doorstep and never did they need a reminder but it is exactly the opposite here. Neither the servicemen make a phonecall before coming to your doorstep and neither the lady at the reception takes up call immediately when the phone rings. To get a free service you have to remind them and its your luck if they pick up your call after 16:00 hrs till 17:45 hrs when you make the first call in the day. Emergency, just forget the answer is always ' The servicemen have left for the day and they can come tomorrow only after 12:00 or may be a later time, but not now since they have already taken their schedule for the day.' Never have I received a cooperation from this service -dealer whenever my machine stopped working entirely. I am really fed up of such terrible after sale service, which I never expected in Ahmedabad since I belong to this city. :(

Dear Sir I am defence officer and i have purchased kent water purifier from CPC Canteen From indore on 10 july 2015. i am facing problem in kent water purifier whenever i tried to contact the dealer of lakhisarai who is dealing with kent .The techinician has been installed my machine and taken 300 rupees for installation as well as gurantee card. After two days of installation thare are water leakage problem take place in my purifier. When i again contact to the Dealer, he behave very arrogantly .whenever we tried to call him back he just say again you have to change all the components and charge for service charge.again and again..i am totally fed up the behaviour of kent dealer . He just said you didnt purchased it from my shop..we can purchased the item from any where of india and the dealer has responsibility to care the customer needs..i wish his dealship has been cancelled and do necessary action on him. I am totally disappointed. My Deatails is Dr. kumar Prabhakar S/o- Sri Jiwaneshwar Pd. Singh Naya tola, purani Bazar lakhisarai (811311) Contact no - [protected] Product Serial No - KR[protected]

I, usha singh, phone no: [protected], lodged a complain on 11th july 2015. On 13th a technician came and said that all the filters need to be replaced, will come tomorrow and replace it. Till then no one came..my three year son is suffering from typhoid as he drank that water which is not getting purified. It is to be noted that i never delayed any of the contract renewal . My complain no. is 17429. Please take a strict action against them as they claim service in 24 hrs.

KENT EXCELL+ MINERAL RO was installed on 13.03.2013 in my apartment. the serial no. is KR[protected]. And still under AMC which was renewed on 11.03.2015. i am fed up with the amount of service required. already 2 major replacements have been done, the last on 24.12.2014 at a cost of Rs 3450 fr filter replacement. minor repairs are done every couple of months due to frequent breakdowns. 2 day ago i.e. 16.07.2015 it started leaking again and today service engineer(??? highly doubt calibre) came and said filters need to be replaced as they are choked. cost Rs 2500. the so called service engineers are only interested in replacing parts which is profitable for the company. i am fed up with this product which is of a very low quality. suggest people keep away fm KENT products. i have checked and many acquaintances have had their's replaced with product fm another company

I had purchase Kent RO Pearl on 6th March'2015 & it started some leakage problem, water is overflowing and not coming into the tank during last 4-5 days. In this regard i had registered a complaint to my service provider named Yess Boss(Address- 83/1/2, Aprakash Mukherjee Road Lane, Howrah-2) in contact no[protected] on 13th July'2015. But i am really sad to say that everyday after the problem has been arrived they are fooling me by saying today will go, tommorrow will go etc. but since last 4-5 days no-one hasn't came yet to solve the problem. For this negligency and poor service we are facing even some stomach problem today. I didn't expect that from the company like u. So i request you to look into this matter as soon as possible and give relief by solving my problem. i have sent the supporting documents with this compliant. Regards- Pradip Ghosh. [protected] / [protected]

This firm's lady Nisha called me for my RO service and they sent a technician to my house representing Kent RO service provider. Deepak one of their technician checked my RO and suggested me to change Membrane and Filter and as per his advice I asked him to replace the same, he replaced the same with the old ones and also took away mine existing spareparts stating that they have to return this to their company. They are totally fraud and they took away the price of original one from us total INR 3000. We have been cheated like anything. I am going to take strict legal action against them so that these fraudulent guys can be taught a lesson. I would suggest please do not come under their trap as they are totally fraud people. Their Technician even was not knowing how to refit the sparts parts in the RO system. Totally fake company, fake people and just cheating the people.

Have a very bad experience in KENT Service from Aishwarya Solar Technologies in Bangalore who are authorized KENT dealers. When my Kent Supreme was found leaking registered a call at the service center and the service technician came and fixed it on 7th of July 2015. And charged an amount of 2050 for part replacing and service. How ever started seeing the same problem within 2 days. Dont know how the same problem is happening after getting the parts changed. Complained this to the same service center and after that no response from them for the last 3 days. Every day I call them and they inform me that they will come and fix it by evening and this is happening for the last 3 days. I am helpless and don't know what needs to be done. Searching for some email ID's of KENT for escalating this and unfortunately not getting any email ID's other than the service email ID and sales email ID

I have got an installation on saturday.Serial no:KR[protected]. The day we booked they came to collect the money. Installation was done for the sake but something was wrong and it was leaking completely from couple of hours from installation. next day morning we raised a complaint to the provider Mr SANTHOSH-[protected].he told he'll send his representative within couple of hours. None came the entire day and on questioning they told next day. No response even still on monday on calling him he tells some pooja and cannot come and tells next day. on explaining the urgency of our situation and asking him to send monday itself he switches off his phone. Even tuesday none comes. One representative asks address and told hes coming and then never turns up. repeatedly on calling doesn't receive and msgs not to call him, on questioning santhosh he's being rough and asks us to be at home at his timings and will not service whenever we at home(our office timings is 9 to 6) even at 6 he tells cant help. We're extremely dissatisfied and would want complete refund of the amount paid-calling him infinite times not to be picked and spending again even after installing a purifier . Hope the issue is taken seriously. Thanks and Regards, CHETHAN RAO +91-[protected]

I had bought an extended warranty from srinivas aqua in bangalore for my purifier bought 1 and half years back. But these cheaters dont pick up phone neither they respond on mail. My purifier has problems which needs attention and i am clueless where to go. my mail id is kumar.[protected]@gmail.com and number is [protected].

Dear Sir, when the RO unit is not switched ON and the water is allowed as inlet supply then discharge of water as effluent is remaining on. I have already informed on today but nobody turned up. I have got it installed on 14.10.14 . Pl get it done as early as possible. we are accustomed of drinling this water. Thank you H. No-368, Type-III, SECTOR- 5B BHEL, Ranipur, Haridwar

We purchased Kent grand min ro purifier last year, Sr No. KR[protected]. From the installation date no free service attended by Kent authorized dealer as we informed by the company executive that there is 4 services are free. Now there created a problem in membrane and purifying water not supplied. If free service attended regularly it might be problem sort out before.

My kent RO go under service every month & each time new service man blame previous one & charges alot each time. Just get tired because of that. Each time they came & change what even dont need to change & charge unusual. Either u solve my problm or i will throw it out & suggest most of person not to use kent RO...

Bought this product almost one year back from bangalore. The product had a fault 3 weeks back due to voltage variation the plate had gone and is under warranty.. I used to call the number they had provided every day last 3 weeks and the guy says I will send.. Till now no one had visited my place. The service center is placed in Wilson garden bangalore. My 4 year son is facing problem now with drinking water. Need to take serious action against them now. Very very pathetic service. If they do not have the part please be honest... Is it because it's under warranty nd they have to place the part free of cost they are not willing to come... Previously I had aquagaurd and the service was excellent... I change because I need Rd system.. It was very bad decision to go with Kent.. Guys don't ever go with this product you will be have worst after sales experience...