Kent RO Complaints & Reviews

i had done my AMC on 2/4/15 and thereafter kent r.o service providers are refused to change my r.o filters .i m not satisfied with the kind of services kent r.o. dehradun are giving. kindly resolve/repair as soon as possible so that we are going to continue with your product mrs chanda bisht 214 salawala dehradun 248001

I have tried to call and lodge a complaint for the non functional KENT RO with customer service nos.[protected] or[protected] with a consumer executive namely Ms Karishma on 30/05/2015 and she told me the person will attend it on Monday But noe 1 came and again I called but in vain..Finally I got her on call on next saturday i.e 6/6/2015 with again complaint no DS45 and informed me that Mr. Ravi will attend it by 1 PM but again i call her at 2 PM then she told me that he will come at 4 PM again at 5PM she told me that he will attend it by evening...But noe one came and also every-time she promised me that i will get a call back with details of person who will b attending it...Every time I called her and i can get her after several trail...Till today I didnt get it repaired...

Dear Sir, My self Dharmendra Varalia having Residing at Ghatlodiya, Ahmedabad Resi No.[protected] and (M[protected]. I have purchased KENT RO system since last 3 years ago and give service contract to vee enterrpise[protected] They have not issued a service card. To many phone calls from our side, but the behaviour of vee enterprise is very bad. As per vee enterprise our contract is completed. we ask service card they do not provide. Only one service was done in last year. Pl. do needful otherwise I can take action through CERC (consumer Education Research centre) DHARMENDRA VARALIA

I bought a kent ro system a year ago .. From the very first day i am facing technical issues .. Whenever i file a complaint regarding its service, they used to visit my place and replace some parts in it..i have spent more than 5000 rs on its service.. I have also taken its amc policy which is of no use... They use cheap quality products ..i have replaced its membrane which costs near around 2500 rs thrice in a year...that product doesnt even works for 3 months.. The company is charging very high and not providing the best services to me.. The complaint number which i registerd on 03/06/15 is[protected]... Now they dont even pick my call .. And not providing me with best services... My registd mob is [protected] and name is deepanshu nagpal... I hope my problem will be resolved at the earliest... Thanks

Customer name : Mr. Keshar Agarwal Model : K.G+ Date of Installation : 08.10.10 Customer Code : OCT'10 Contact no: [protected] Email id: [protected]@yahoo.com Dear Sir, A week back I had complained to you that my Kent RO system was not functioning properly . One of your men had come to service but his services were unsatisfactory. your agent supplied duplicate parts as it is written on the products that the products are duplicate. We Mailed you few days back about this complaint but there was no action from your end. I am sorry to say but it seems that The Company is interested in selling the products but not providing after sale services. I request you to replace the diplicate psrts of the machine with the oroginal parts and punish the sales service provider. Looking for your early response and your early feedback.

Dear Concern, I purchased a brand new KENT SUPREME RO on 5th May 2015. I have ordered this product online through EBay.IN after researching on the Kent website. it was told that the KENT ensures quality of products and it will run longer without any trouble . However the product stopped within 2 weeks of purchase and thereafter the problem of the filters inside leak and heat up the unit. Newly installed KENT SUPREME RO stopped working completely. Every time an engineer comes and fix some part of the machine and it will run for few hours and again the same problem. I am frustrated with this kind of product and its quality. This is a fraudulent on the quality and promises that company is making to its customers. It’s a fake-selling of product and product sold by you is faulty. Please re-call the RO and refund the money because any new product of this kind fails. even if you give a replacement it will fail again. If you are not refunding the money, I will be forcing myself to pursue this with the consumer court. • KENT RO Supreme Water Purifier Ebay Order ID[protected]. • Purchase date - 5th May 2015 • Name – Raman Singh • Address – #8, Lakshmi Narayana temple road, munekollal, Bangalore • Contact – [protected] / Email – [protected]@gmail.com Regards, Raman Singh.

Hi, I got filter replaced on 19th May 2015 after which there is an leakage inside the RO system. This is because the technician had not fixed the pipe firmly. Now When I called the customer care on 3rd June they said that I have to pay for the technician visit. There rule states that the subsequent complain should be in 15 days.But the leakage started on 14 th day and we observed it for two days to confirm the problem. Now my question is that its just one day past 15 day deadline and its due to technicians fault then why should we pay Rs300 for another visit. No One is registering our complaint in this regards. We also talked to customer manager Mr Vishal and he is not even interested in listening to us. This is the worst experience we are getting . Regards, Ankush Bhatia

I had purchased one unit of kent grand +RO in july 13 and today my pump is being got damaged and same is replaced by company representative... Now my concern is they giving me warranty of new pump just 03 months...however originally it should be 12 months... When company is offering 12 months warranty in new unit than why not 12 months warranty on spare pump...

i had this problem in my kent ro purifier so i had called the ro people to fix it, someone from your company had come to fix the problem .. he changed a part & it costed us 3000 after a week the same problem was der so i called up the customer care a new person from your department turned up and he said that the tank was faulty and asked for 3000 again . the product is just 2 years old and we are facing so many problems with it .. and the customer service here in dehradun is pathetic .. kindly see what can be done .

Hi, I have purchased Kent Perl Ro through online. Its installed on 10_Jan_15. But, Service people visited around 6 times for different issue with in 6 months period. Again Today its not working. Automatically going power off and when its going to be ON only God knows about that. I want to know one thing this is because of Online purchase? Because, always service people will say internal parts are not at all good. Isuues: 1. Water is not coming from the Filter - service people came and did some cleaning and said next time won't happen. 2. After 1 month Water not coming from Filter again. -- Service people said water is not good and they cleaned the filter and said next time won't get problem. 3. After 15 days Filter is not getting ON. -- Service people came and said Cable is not good inside, now we are replacing the cable. 4. After 1 month Again water is not coming from Filter--- Service people came again and you have to add one more filter and they did some thing water came from filter. 5.After 15 days Water is not coming from filter and directly water is going from bottom of the filter -- service people came and said connectors are not good, we are replacing now. Next time won't happen. 6.After 15 days AGain Water is not coming from FIlter -- Service people came and inserted the new filter(cost is around 900/-) and they said now you won't get any problem. 7. Now new problem is, When filter is getting ON and OFF no one knows. -- Calling servicing people no calls are connected to them . "What i can do now tell me". I have decided one thing, I will file a case on consumer court about this. If this part is not going to replace. Please rectify your side how to resolve this issue and come back to me. Customers are not fools to pay their money this type of stupid products. Purchased (Stupid) kent product number is: KR[protected] ~Chaneswar. Contact me at: [protected]

Hello Kent manufacturer, • I had purchased a Kent water purifier type wppi pearl serial no KR[protected] on 01.12.2014 from S.C.Shah & co, Annanagar Chennai and installed on 02.12.2014 by your authorised service provider Life guard technologies. Ayanavaram • On 18.12.2014 I had lodged the complaint since there was no water in the outlet. The service provider came on 19.12.2014 and immediately advised me to purchase and install external filter at my cost. Not knowing about the genuinity of his deceive I have agreed to pay and installed additionally. He charged me Rs.950 and issued me the receipt no 1749. He also registered this as his first service • On 08.01.2015 again there was no water in the outlet and had lodged the complaint. They came on 10.01.2015 and simply replaced the sediment filter for the reason known only to him. • Again on 09.03.2015 the same complaint was registered with the service providers and have reported on 11.03.2015 and have simply replaced the sediment filter, carbon filter and the a.g. outside filter and have submitted a bill no 1965 for Rs.400+400+350 and demanded me to pay. After exchange of very heated argument with the service provider I telephonically complained to the local KENT service managers about the incident but in vain since they formed cartel with the service providers. I have discussed with the neighbour who is an advocate in the Chennai High court also consumer forum’s and had advised me to pay only Rs.350 for replacing the filter provided at my cost and don’t pay other claimed money since the unit is under warranty. After using the indiscipline words they went back. • Again on03.05.15 the same complaint was lodged and they have reported on 04.05.2015 and again simply replaced the sediment filter without demanding any cost. This time they have advised us to purchase and install carbon type filter of Aqua brand supplied by Eureka. He also said this problem will continue for the users of corporation water and suggested me to arrange for alternate water source like bore water I could not digest this suggestion for a simple reason that an external filter similar to one in the unit if is purchased by us and used then what is the necessity of Kent filter unit itself? Is it economical for me to arrange bore well spending many lakhs to overcome the problem of filters WITH THE ABOVE I BECAME THE INSANE CUSTOMER, MOST UNLUCKY, FRUSTRATED WHO PURCHASED KENT WATER PURIFIER AND MAKES ME TO PUT THE FOLLOWING QUESTIONS TO THE STUPID MAKERS OF WATER PURIFIER. WHAT IS THE LIFE OF FILTERS? WHY IS IT HAVING SUCH A WORST QUALITY LIKE CHOR BAZAAR PRODUCT? ARE THEY NOT CLEANABLE AND REUSUABLE? WHAT IS THE NECESSITY OF REPLACING EVERY TIME? THIS IS CERTAINLY CHEATING THE PUBLIC IF MULTIPLE FILTERS AS SUGGESTED BY YOUR SERVICE STAFF ARE PURCHASED BY US THEN WHAT IS THE NECESSITY OF PURCHASING THE COSTLY KIT OF YOURS? THE INTEREST YOUR SERVICE ORGANISATION SHOWS IN SELLING THE SPARES(FILTERS)ARE NOT SHOWN IN THEIR CUSTOMER FRIENDLY SERVICE PRESENTLY THE UNIT IS UNDER WARRANTY AND I AM UNDER TORTURE BY YOUR SERVICE ORGANISAION.CERTAINLY I AM NOT ABLE TO IMAGINE WHAT WILL BE THE FATE AFTER WARRANTY. BY WORST I WILL DISMANTLE THE UNIT AND KEEP IN A SHOW CASE AND PLACE IN FRONT OF MY HOUSE SO THAT THE STREET PASSERS CAN WITNESS THE FAME OF THE UNIT I AM ON THE JOB OF ADVISING MY FRIENDS AND FAMILIES AND EVEN MY ENEMIES NOT TO VENTURE IN THE SIN OF PURCHASING THE KENT KIT FOLLOWED BY SUCH OF THEIR SERVICE PROVIDERS ALAS!!! CAN SOME BODY COME FORWARD AND BLESS ME TO SAVE FROM THE SIN OF HAVING PURCHASED THE KENT FILTERS From_S.R.CHINNASAMY- MAIL [protected]@gmail.com- phone [protected] c/ Mr.Govardhan MABL, Advocate High court, Chennai and Member consumer forum-to proceed as discussed

I am Rajendra prasad verma from Ajmer(raj). I was purchased KENT MAXX UF + UV from Mr wadhwani at m/s shri marketing behind kshetrapal eye hospital, kutchary road, Ajmer on Date - 04/07/2014 and my product was not work properly then I was call Mr wadhwani ji then he was send a worker to check the products. In product U F Machine was not work. Then worker take an defective part with him and go to service centre on Date - 27/04/2015 and so many day are passed but couldn't received any response toward my product.I will not received any response to my complaint the i will complaint in lok Adalat Ajmer. Address - H.no 2/652 gali no 6 shivam house ramnagar pushkar road Ajmer (Raj) 305001. Mob - [protected]

Around 10 days back I purchase kent Ro in agra. From day one it is not working. Many times i complaint in service center through phone. But only one time person came from centre and he failed to run system properly and told me that his senior will come...after that I call so many times but no one came...

I have purchased Kent supreme Mineral RO purifier online from eBay Website. Serial Number KR[protected] Installation has been done by Aqua World service provider (Address: shop no8, A wing, KPCT Mall, Fatima nagat, pune) dated on 8/05/2015. Installation has not been done properly from Aqua World Service provider. From the day of installation, I have been facing many issues like water leakage, pipe broken etc. Service provided by Aqua World in very poor and pathetic. Each time I called Aqua word service provider, there were no quick, prompt response from them. I have to call them 2-3 times for resolving issue, it has been a very bad experience with this Aqua World service provider. I don’t understand what type of after sales service does Kent provide After so many follow up, Aqua World service provider technician visited at our place, fixes issue temporarily and after 1- 2 weeks same issue occured again. Aqua world technician is not enough skillful to fix that issue, also there is no quick action taken by Aqua world to resolve the issue. I raised same issue on saturday 23 rd May 2015, but till today there representative has not visited our place. I fed up of this Kent machine as well as service provider. It was our biggest blunder to purchase Kent supreme Mineral RO purifier system. I am facing the worst ever service network of Kent. Also, I want to change my service Provider from Aqua World to Oasis Globle Enterprise located near to my home at Kaspte wasti, Chhatrapati chowk wakad pune. I have good experience of Oasis Globle Enterprise

Dear Concerned, I have bought the Kent RO AMC, last year. The concerned person was Mr. Sonu (Mb.- [protected], [protected]) which was sent by Ms. Kent. Further, it has been a very bad experience with Mr. Sonu. Atleast we have called him 20 times in last 1 year and he has come only once till now. I don’t understand what type of after sales service does Kent provide. At least you should train your executives how to deal with the customer. Whenever we called him every time he gives one or the other excuse and says whatever complain you (Client) want to make please make, I don’t care. Such type of things are not expected from a reputed company like Kent and its executives. It is highly requested you should take strict action against such person. Such a behavior is not at all acceptable. Because of all these issues I have to do the RO maintenance at my personal cost. Further my RO is not working since last few days. Kindly treat this as urgent and do the necessary. With best regards, KK Miglani Connaught Place, New Delhi Mb.:- [protected] [protected]

I bought KENT PRIME TC on 13/12/2014 with invoice no.1262 from NC SALES & SERVICES. from sales man S.KHAN. The service provider did not provide 4 monthly service nor attended as promised. Finally it stopped working from 22/5/2015. I booked at 5 pm on 23/5 for a service man to attend and rectify the same. The lady at the counter gave me a Booking no as 1374 with a promise that by all means it will attended within 24 hours. I am writing this mail at 7.30 pm on 24/5. none has attended ; all phones have been switched off. manoj kumar mob [protected]. BNR kolkatta 700043

It was our biggest blunder to purchase Kent Maxx UV+ UF system. I am facing the worst ever service network of Kent. As the water is coming extremely slow and Kent people promise 3 to 4 times service in first year, I registered my first complain on 1 May customer service person is agreeing today that my first call was on 4 may. Any ways, today it is 23 May. in between I called number of times. Yesterday the customer care person promised that technician will visit us today. Vee Bee Corporation, 3B, Mangaldas building, I floor, off no 203, princess street Mumbai-400002, Phone[protected]/ [protected] By my bad experience so far I called to ensure whether the technician is visiting today and at what time, the answer was that today it was not possible. They don't have any track of complaints and no responsibility. I simply don't know what is to be done. The details of my machine are Kent Maxx UV+UF serial no KR[protected] purchased on 07/02/2015 from Vijay sales opera house, Mumbai. Name of customer: Prateek Goswami Address 7A- PURNIMA, DAE Quarters, Near Sahyadri Guest House, Malabar Hill, Mumbai. Phone no [protected] [protected] [protected] [protected]

My self Ankit agarwal. I purchased a new kent ro+uv+us+tds control kent purifier HARDLY 40 DAYS AGO. from rourkela dealer BANSAL JI .. MOB - . WHO PROMISED ME TO GIVE FREE SERVICE TILL WARRENTY IN MY AREA. But some how machine started leaked from filter. So i placed a complain to dealer.. On 15/05/2015. He told that he will send technicn and he came on 18/05/2015 after many call. And after view the trchncn told he dont have spare parts. He will place order n will come in nxt 3 days. And again i called dealer they didnt received call and after many time they received and told that he want service charge wher as my kent is brand new only 40 days on warrenty. So i told him what he promised me before that he will give service in my area. And now he saying he dont have service here.. So why he sold his product by fraud voice promise to provide service here. And whr as he had the spare parts and saying he dont have as known by his office staff only. Now asking to give money then only he will do service.. How fraud are they.

I own a kent RO grand and called up Kent customer care in NCR for its service vide complaint number[protected] dated 20th may 2015. I was told that service will be done with in next 24 hours so i took a day off so that i dont miss service technician next day...but no one called or came home for service. In evening(21st May) got a message that a technician Mr. Neeraj will visit. But when i called the technichian he said he is busy for next day and will come a day after. I again called customer care to re-assign my request to some other technician --- Customer care promised that some one will visit on 22nd May, i took a day off again waiting for technician and waiting for the long missed KENT SERVICE to rescue me...(wait seems to be still longer). 22nd May not one visited...customer care have false promises to make and technicians have no clue about consumer care. ' Again i called customer care and they now promised 23rd may for visit and here i am waiting in disgust for long awaited technician. Just cursing myself on the day i decided to buy Kent RO.

Hi Team, Its not even a Month, Kent Purifier is Not Working now. It takes a Week for your Customer Care to Pick up the Call so as to Log the Call. After they Pick Up the Call, Now there Servers are not working so they Cannot Log this Call. Again it takes 2-3 Days for Customer Care to Pick up the Call and Register our Request. After Registering we got no Message for Request ID and after 3 days one Engineer comes and asks money for Replacement of Adaptor which is still in Warranty. Now we Log the Call again and we get a Request ID : [protected]. Person Named Mohit comes after 1 Day and asks for Bills and Installation Date. We gave him Warranty Card, He says there is no Installation date on warranty Card & he Confirms that its our Fault if Installation Engineer can't put Installation Date on Warranty Card. Now, We get to Know that this Kent Purifier is not even Registered in Your Records & its again Customer's Fault ? Machine Number : KR[protected] Its About to be 3 Weeks we are not able to get any Positive Response from your Side. In Case I don't See any Response by Tomorrow, You will force me to Raise Grievance Against this Request in Government Records. Kindly Provide the Valid Support.