Kent RO Complaints & Reviews

I bought this product bearing number KR[protected], less than two years back. Recently the water started smelling and tasting horrible. On calling the Kent engineer he told me that the water storage plastic quality was bad and the smell and horrible taste was because of this bad plastic. What shocks me is that this is the quality being provided by Kent, especially for products through which we consume water. When i asked him to replace it, he said that i need to pay Rs. 2400/- and the company refuses to replace free of cost since the warranty is only for a year. I find it extremely unfair that we consumers are sold sub standard products at high cost ( i bought it for Rs. 19, 000/- ) and then the company refuses its responsibility in providing long lasting quality. Every year we are made to shell out at least Rs. 3000-Rs. 4000/- to purchase new filters etc.. None of this is explained at the time of purchase.

Kent elite with 40ltrs hydrostatic tank supplied by srs enterprises, bangalore on 29. 06. 2015 to our unit at hassan gogo international pvt ltd, kiadb industrial area, hassan - 573201, karnataka not yet installed by kent people. Regularly following with them but not taking the matter serious and not installing the purifier. Already days over after supply.

I have purchased Kent RO super model last year due to lekage problem in tap identified since last month I lodged service complaint[protected] on 05th July. I did not got any call before the visit of engineer took place on 06th Jul'15. While visit of service engineer Mr. Ayush Kumar confirmed that lot of things needs to be changed including cartrage, membrane and one internal part which is creating problem. Keeping trust on company person I confirmed him to proceed for which he charged Rs 3895/- vide receipt no. 625005. Unfortunately from the next day tap again started leaking so I lodged again service complaint vide[protected] and on his visit he confirmed that problem is in the tap which is costing Rs 70/- only. This shows that I have been cheated by previous guy for paying good amount of money and still problem was unresolved. If service engineer comming from company will cheat customers then I am sorry to say that Company should take strict action against these type of person else company is getting a bad name in the market due to this. Hope you understand my grievance and try to resolve as the earliest. Regards Vijay

My name is Anant Pujari, registered mobile no [protected]. I had put a service request for servicing under AMC on 03 Jul 15, Friday. No one turned up on Saturday. Attempts to contact the service representative assigned did not fructify. On Sunday a service rep named Mr Manish came, he told me that the filters need to be changed, for which I paid Rs 800/-. He didn't reduce the PPM count below 107 due to which i wrote unsatisfied. One hour after he left, the Ket RO machine started leaking badly from many places. I just switched off the machine immediately. after noonI lodged a complaint on 06 Jul Monday morning, reminder on 07 Jul Tuesday morning, Tuesday after noon and finally spoke to customer care supervisor on Wednesday (08 Jul) evening. Till now no service rep has visited my house. Extremely disgusted with the response. There h is no water in my house for 4 days plus. Please do something.

Some 3 months back I got repaired /replaced the candles since water was not coming pure.and clean. Now currently the problem is that it is throwing more water out .For e.g. for one litre of pure water it throws out 3 litres of water which is happening within 3 months of repair. I am really sad that a company like kent after repairing from their authorised repairer things are remaining same, I have paid a very high amount is buying the kent RO as well as paid huge amount in repairing the kent ever since the Kent RO is purchased. This is therefore to kindly look into the matter and organise to repair the Kent RO or replace the Kent RO with a new one.As I feel it is a defective piece. An early reply with action will be appreciated immediately on receipt of this e-mail.

Sir With due respect I want to say that I have a Kent ro which is under warranty and its not working and i complaint to the officials and they are not solving the problem since from one month. And now they are abusive to me and challenging me not to repair my Ro. And saying that I am free to go to consumer forum (especially by mofid alam [protected], Ravi shanked [protected], technician [protected]) Now I don't have any option.so I have to complain in consumer forum.so sir please register my complain Thanking you Your sincerely Irshad Dimapur [protected]

I had purchased Kent water purifier on saturday and called the customer care for installation. I got the conformation through SMS. But 60 hrs have passed and no one visited for installation . I had called five times to the assigned technician named Sanjay but he was rude in his response. Now I don't know what to do next. Kindly resolve the issue .

I got new Kent prime in April and within one month I start getting water full of metal particles which eroded from the metal tap, I talked to the retailer(Bharat Electronics Sector 35 Chandigarh), to the sales man which was present at his shop at that time and the service head but nothing worked. Retailer said I can’t do anything as you are the first one to complain, salesman said I can’t do anything I am a salesman not responsible for all this and Service head(I guess Harpreet or Manpreet) all I can do is replace that tap rest you can do anything you want. If tap turned out to be of such a poor quality that showed within 1 month from buying then as a customer how could I not be worried about kent prime whole as a product. I even have the photographs of water containing metal particles in it, I am really disappointed with the ways things were handled and with the service provided. Thanks Shiraj Gakhar [protected]

Dear Madam/Sir, I am writing here as I am not satisfied with the after sales service by Kent. I have a Kent RO 1 and half year old, just done the AMC few months back with Axis Consumers in Kolkata. As per the technician visit, we were told that our motor is damaged and what they did was replaced the old motor (approx 7 years old) instead of repairing my new motor (1 year old). When I talked with the head over the phone, he agreed to repair...

I have purchage Kent super plus from CSD Canteen secunderabad last month...call customer care for installation ..after one week technician came and install tha Kent and deemand RS 250 installation charge... After one month Kent is not purify water and I have complain customer care to solve problem they told me to contact to csd canteen for service...before the purchage of Kent, I had contact customer Care for that issue, they told me, Kent provide on door to door all India services and now they refused to give service ...

The technician has installed kent supreme on 3rd of july and it started leakage on 4th onwards. I called the technician who installed and he asked to call service center. I submitted a complain and Mr. Lalit was assigned as technician.the mobile number provided by kent of Mr. Lalit is invalid and no one visited. The service is so poor and service center staff are rude. You dont have drinking water but they dont care. This is a new purifier and we are dependent on mineral water bottle purchase.

Hello,

Water purifier is not working fine and i am getting noise in the machine.
In this regard, i have registered the complaint 2503 to the customer care on 9th may 2015.

The service engineer has come on 10th may 2015 and informed that there is some problem with the filter and the filter needs to be replace.
Even though the product is under warranty the service engineer has not replaced the filter.
Please refer to the warranty card attached for more info.

Service engineer is telling that the machine is manufactured in 2013 and warranty is not covered for the machine.
As per the terms and conditions the warranty shall be activated from the date of installation 17th jan 2015 not from the date of manufacture.
Even though i showed the warranty card the service engineer refused to replace the filter.

I have the warranty card with me. Pintu ([protected]) gave the warranty card to me at the time of installation i. E. 17th jan 2015.
Within 3. 5 months the filers are not working and the service engineer is not replacing the filter even though it is under warranty.

Request you to please replace the filter against the complaint no. 2503 asap.

Additional details are given below.

Address:
Lakshmipathi t
#11, 9th main, balaji layout, near gulmahal
Residency, kodigehalli main road, bangalore - 94
Big bazar
City bangalore / state karnataka
Pin 560094

Mobile no: [protected]

Kent machine serial number: kr[protected]

My name is D'Mello, from Lucknow. The machine was purchased two years ago, but in a few months of purchase, there were failure of four or five UV lamps. While the Engineers used to replace the same, on my insistence, it was found that there was a defect in one black coloured box on the right side of the machine. When this was replaced, there was no problem. Since then, I have had the filters changed and one UV lamp changed, a few months ago. Today, the UV lamp has blown off again and when the engineer came to replace the same, he found that there was a water leakage from the motor and in the UV lamp chamber. The company is insisting on paid replacement. It must be understood that from technical point of view, the entire machinery is covered and there is no access to us. Leakage cannot be of a wear and tear nature, especially from the motor. I feel that being charged for replacement of an item which is clearly due to a possible inherent fault, is certainly not acceptable. For the interest of customer satisfaction, it is earnestly requested that the rectification of the leakage problem be handled by the company with no cost to me. I am fully ready to pay for the UV lamp which has blown and pay the normal service charges. An early attention and rectification of my Kent RO Grand would be highly appreciated. PS: The engineer did not carry my customer card with him.

SirSir my name is PYDADA APPA RAO EX ARMY . I bought Kent from CSD one year back now out of warranty it not worked since last 20 days I had already complaint cell no is[protected] and [protected] Visakhapatnam service centre but technician not came yesterday 24 Jun again compliant they was answar to technician not available what is reason service not given properly closed your company how many days are waiting custumar so please kindly I requested to take action this complaint my cell no is [protected] and [protected]

I bought Kent RO on 9/8/14. Unfortunately just after a few months, the machine started to malfunction perpetually. On repeated calls to the customer service numbers, a technician would come for repair, but the would again stop functioning in about 2 weeks time. My machine is still within its warranty period and I would seriously insist in replacing my machine for a new one. With my experience so far, I am sure that I was duped by Kent by selling me a pre- damaged product in the name of a new one. I want to get rid of this machine and get a new replacement or my money back. I am sick and tired of this nuisance called KENT!

So far, I have not witnessed such poor n irresponsible way of handling complains. Its very sad and unfortunate that I opted this company's product. I didn't have a clue that Kent can install a predamaged nonfunctional piece of garbage in the name of RO. Now, that I want to get this piece retuned (date of purchase _ 29th may 2015 bearing order no. [protected]) or get fixed, seemingly the concerned people are deliberately harassing the customers. As nothing useful has come till date in this case from the company.

bought a kent6ro machine last year in jan .started giving problems in feb itself .after that it took company two months to provide service after arguments .again stopped working and had to spend more 3500.and at present still not working.IT has been a nightmare owning this machine and it has been useless to own it .i want to return the machine and want a full refund.

I requested for a service visit for my Kent Grand+ RO Purifier in March 2015 as the water was not tasting fine. After repeated cancellations of service visits from the dealer, the service guy arrived 5 hours late for the appointment. He replaced a membrane which was replaced 6 months back by a different Kent dealer saying it has gone bad as it was made in 2011!!! Basically the last Kent dealer had replaced a used membrane in my machine - another Kent greatness. He noted that the pump has gone bad as well and told me a hefty price (around 4000) for it and said that I should go for AMC as all other membranes will also need replacement within a year as they have a life of 1year. On the bill, he noted that the Pump replacement is pending as he was not carrying the part. Since then nobody has turned up and even after repeated calls Rain Drops Service did not take any action. On today's call, I asked 7 times from 4 different people about the part being available only to hear the only English statement that the people there knew - Sir what is your address so that I can send the person for service only. Now that Rain Drops Service has got the AMC money - 7500 rs - they are not willing to repair the machine. Kent is a piece of junk that no one should buy. The machine costs 16000 odd and then there is repeated expense of some 4000 odd every year. My intended resolution is to have the AMC money back so that I can throw this junk out of my house and get a Water Purifier that works.

Hi Team, I bought kent water filter in last year April. Last Month I called Pure water (kent Distributor) and asked to fix the water taste issue. One technician visited and changed 1 filter and took 650 rupees. Next day I got some other issue. Called the same distributor. There was no response for 10 days. Every day they are receiving my call and saying that technician will visit and fix the issue. After continues followup one day visited and asked 2680 rupees to fix the issue, Not sure why the issue is not identified in day one. I rejected to pay 2680 rupees. Then the technician left my house without fixing the issue. I called another distributor (Aqua and Aqua company). They asked 4600 rupees to fix the issue. I am fed-up with this and paid 4600 to fix the issue. Very next day again I got issue. I called the distributor after 10 day finally they send technician. But this time again they are asking money to fix the issue. So far I paid more than 5300 RUPEES but I still the issue is not resolved. Can you please take this case and help me to fix my filter. Vijay

We purchased Kent Pearl water-purifier from [Arvinda Steel Centre, No 1298/2 9th Block, 25th Main, JayaNagar [[protected], Bangalore] on 20-May-2014. Less than one year later, around 15-May-2015, the unit stopped working (the red-light just switches on and immediately goes off). We contacted the designated installer and service provider [Sreenivasa Aqua Service, 178/10, 4th Cross, Venkatapura Main Road, Koramangala, Bangalore-560034] but the serviceman was not sent immediately. After multiple follow-ups, we finally got the serviceman to come and look at the problem on 06-Jun-2015. This serviceman (Sunil - [protected]) did not even enter our kitchen before declaring that our water purifier was more than 2 years old and we need to replace 2 or 3 filters. He must be a good baba/soothsayer/fortune-teller. Anyway, I told him to have a look at the date on the receipt and his own service center's installation date which was 20-May-2014. Then he relented and started opening up the unit and promptly declared that the micro-controller (in his words "PCB") is dead. And then he quickly replaced it with a different micro-controller unit before we could react. Then he tweaked the TDS controller to show higher TDS (~150) level in output water and "advised" us to replace the sediment filter. We were not sure about it therefore we said we will take a second opinion. He then left disappointed but not before billing us Rs.1235 (935 for the spare and 300 for service). The very next day, 7-Jun-2015, our Kent Pearl stopped working again. This time, the red-light switched on but the green-light did not switch on and obviously no filtered water was output. We contacted Sreenivasa Aqua again. They again delayed despite multiple follow-ups and finally we received another serviceman (Harish - [protected]) on 17-Jun-2015 who, again, opened up the unit and declared the micro-controller dead. We were understandably disappointed since it was replaced on 6-Jun-2015. He, then, proceeded to replace it but, since we showed the 6-Jun receipt, he did not charge any money for the spare. But he did change the pre-filter and billed us Rs. 350 (just took the money and did not give receipt giving some excuse). Incidentally, this man said that the TDS level is good enough (at ~30) thereby contradicting his own colleague's (Sunil's) prophecy. Within an hour of his leaving our house, our Kent Pearl stopped working. Same problem as before. Red-light on but no filtered water output. We are getting increasingly frustrated but trying to contact Sreenivasa Aqua. All we get in return are rude responses and apathy. They absolutely do not want to own their service mistake and say that our electricity supply is fluctuating and damaging the micro-controller. Nevermind the n-number of electrical appliances in our house which run perfectly well, most of which without a stabilizer. What a ruse! At this juncture, we are extremely annoyed both with Kent Pearl water-purifier and Sreenivasa Aqua service agency. We also have a couple of our neighbours who are facing similar problems with their Kent purifiers all being serviced by the same agency. We will, of course, discourage every prospective water-purifier buyer in our social networks from going the Kent-way. We will also post this message in all possible forums to spread awareness about the hassles of living with a Kent water purifier. We have decided to move to consumer court as a last resort but before that, I volunteered to contact Kent Customer Service once. Hence, I am writing this to you, believing you stand by the products you sell, with the hope that you will intervene, take some kind of action and provide a solution to this nuisance.