Kent RO Complaints & Reviews

I bought Kent RO on 9/8/14. Unfortunately just after a few months, the machine started to malfunction perpetually. On repeated calls to the customer service numbers, a technician would come for repair, but the would again stop functioning in about 2 weeks time. My machine is still within its warranty period and I would seriously insist in replacing my machine for a new one. With my experience so far, I am sure that I was duped by Kent by...

So far, I have not witnessed such poor n irresponsible way of handling complains. Its very sad and unfortunate that I opted this company's product. I didn't have a clue that Kent can install a predamaged nonfunctional piece of garbage in the name of RO. Now, that I want to get this piece retuned (date of purchase _ 29th may 2015 bearing order no. [protected]) or get fixed, seemingly the concerned people are deliberately harassing the customers....

bought a kent6ro machine last year in jan .started giving problems in feb itself .after that it took company two months to provide service after arguments .again stopped working and had to spend more 3500.and at present still not working.IT has been a nightmare owning this machine and it has been useless to own it .i want to return the machine and want a full refund....

I requested for a service visit for my Kent Grand+ RO Purifier in March 2015 as the water was not tasting fine. After repeated cancellations of service visits from the dealer, the service guy arrived 5 hours late for the appointment. He replaced a membrane which was replaced 6 months back by a different Kent dealer saying it has gone bad as it was made in 2011!!! Basically the last Kent dealer had replaced a used membrane in my machine -...

Hi Team, I bought kent water filter in last year April. Last Month I called Pure water (kent Distributor) and asked to fix the water taste issue. One technician visited and changed 1 filter and took 650 rupees. Next day I got some other issue. Called the same distributor. There was no response for 10 days. Every day they are receiving my call and saying that technician will visit and fix the issue. After continues followup one day visited...

We purchased Kent Pearl water-purifier from [Arvinda Steel Centre, No 1298/2 9th Block, 25th Main, JayaNagar [[protected], Bangalore] on 20-May-2014. Less than one year later, around 15-May-2015, the unit stopped working (the red-light just switches on and immediately goes off). We contacted the designated installer and service provider [Sreenivasa Aqua Service, 178/10, 4th Cross, Venkatapura Main Road, Koramangala, Bangalore-560034]...

I have taken the AMC from ‘Good Mineral RO’ Bangalore for my Kent water purifier. I have logged a complaint to Kent customer care earlier and good mineral ro people repaired that time and I was told them they are authorized Kent Service people then insisted to take AMC from them. This was around 2 – 3 months ago, since these people engaged by Kent customer care, I have taken the AMC. Last Saturday (i.e 6th June) I have logged a...

Dear Sir/Madam, We purchased Kent Pearl water-purifier from [Arvinda Steel Centre, No 1298/2 9th Block, 25th Main, JayaNagar [[protected], Bangalore] on 20-May-2014. Less than one year later, around 15-May-2015, the unit stopped working (the red-light just switches on and immediately goes off). We contacted the designated installer and service provider [Sreenivasa Aqua Service, 178/10, 4th Cross, Venkatapura Main Road, Koramangala,...

As per tall claim the purifier is to give pure water. The machine purchased by me stopped without any alarm.On servicing it was observed that the bottom of the storage container was full of black impurities collected over a period of 2 to 3 months. How did the membrane allow this? This indicates that claims made are all false. One can be subjected to impure water without indication. No convincing answer was given by technician. No reply given...

We are highly fed up with the post sale service of Kent. The immediate issue is it is almost over two and a half week ticket has been raised with Axis Consumer Services Pvt. Ltd., Kolkata for a New RO and additional filter as suggested by technician...so many days have passed..no service received. Moreover the Proactive service seems to be NIL. In AMC the service people are supposed to visit for free service every Quarter which we never...

Dear Team I have purchased a Kent Super Star water purifier on 13/6/15, after 3days machine not working and have had 2-3 complaints that it is not working and even today it is not working. I am fed up of complaining every time for a brand new machine. So please help me for getting resolve...

Hi, I bought Kent last year. After that once filter changed. Last month water taste was not good. I called Kent Distributor technician reach to fixed the issue and charged 650 rupees. But still water taste was not good. every day I am requesting Distributor to fix the issue. But They are not reach to my home. I sent email to Kent service desk. But no use. PURE WATER HOUSE NO. 30 6TH CROSS, HUTCHINS ROAD, ST.THOMAS TOWN Finally...

Dear sir/Madam My KENT EXCELL+ MINERAL RO is not working properly which started from 9-9-14, matter was reported to KENT RO SYSTEM LTD. Auth. service centre :Plot no. 130, Industrial Area-1, Panchkula, Ph.-[protected].Your engineer has come on 10-9-14 and change the solenoid value and charged us 600Rs. Again the same problem occured on 30-10 14, we again report it to same service centre, same engineer came and changr the same part as previous...

Dear Sir/Madam, My Kent Supreme RO+UV Water Purifier is not working since from 2nd June 2015, matter reported to KARAN ENTERPRISES 42 A/D, GANDHI NAGAR on 4th June your boy visited my residence and changed the Auto Flush by charging Rs 900/- but the said water purifier only worked for half an hour. Till then almost everyday matter has been reported to your office/officer Mr. Varun, thrice your boy visited with Old/2nd hand/ Repaired Auto...

Hi 2month ago i am buy a new water filter, yet filter is not working, yesterday i am submit a complained help line no-[protected], He promise to is my complained solve but my complained is not solve, Many time call providing no but no body pickup the call. Please help me on same Complained No-11210 Sanjay Sharma [protected]/[protected]...

This is to bring to your notice of a purchase, I made on the 19th of July 2014 of the above mentioned product via online purchase from the company's website. This was delivered to me and fitted by the authorised service and spare parts dealer Shree Sadhguru Enterprises. On 27th Feb 2015, I complained that the Syringe and the Filter need replacement since they are not functioning upto the standard. I was charged Rs 750 for a spare...

I bought a Pearl RO Kent filter 2yrs back and have been getting this red sediment at the bottom of the tank the company has made us change all the possible filters as well as the membrane we paid for everyting except the membrane which I refused to pay.They also told us to get the AMC which we did but the sediment problem still persists The company has not been able to resolve. Kindly help me regarding this problem. Mrs Sheila Deb...

We have been using Kent RO Max for last more than 2 years and we are very happy with the product. Unfortunately we are facing tough time with the servicing. We are continuously following up for the servicing for last 1 month with one of the service centers. One lady named, Ms Karishma (telephone no –[protected],[protected] every time promises that the person will visit, but no one visits. Surprisingly when I checked on this website...

i had done my AMC on 2/4/15 and thereafter kent r.o service providers are refused to change my r.o filters .i m not satisfied with the kind of services kent r.o. dehradun are giving. kindly resolve/repair as soon as possible so that we are going to continue with your product mrs chanda bisht 214 salawala dehradun 248001...

I have tried to call and lodge a complaint for the non functional KENT RO with customer service nos.[protected] or[protected] with a consumer executive namely Ms Karishma on 30/05/2015 and she told me the person will attend it on Monday But noe 1 came and again I called but in vain..Finally I got her on call on next saturday i.e 6/6/2015 with again complaint no DS45 and informed me that Mr. Ravi will attend it by 1 PM but again i call...