Kent RO Complaints & Reviews

Most pathetic and useless service by Kent. I had logged my service request ( after spending 60 minutes of talk time and 24 hours of efforts to reach Kent service support lines ) 2 days back but till date no one from Kent service visited my place for service. I have decided to go online and write detailed review on Social Media and other consumer sites about my horrible and pathetic experience about kent service so that i can prevent all your prospective customer to fall in your trap after purchase of Kent product.

I purchased a Kent RO some 14-18 months before .When i purchased I was told first 3 services will be free . One time service person came and serviced within 15 days of purchase and started pushing for the AMC. I was given only one number ( NERUL number by Name Pratap Sing) where i can ask technician to call for Navi Mumbai. I call that person and blocked time for services but person never appeared. I tried calling same number after few days and it didn’t respond. Then i called[protected],[protected] number (Shop No-1, Ugam Complex, Plot No-51, Sec- 40, Nerul -Seawood, Navi Mumbai maharastra - 400706 Telephone :[protected],[protected] which i got from Kent website both number are WORNG numbers . I wrote online complaint and a team called me back. Representative told me that we will give you one free servicing . As soon as I spoke to her senior he said no you will have to take AMC and then only we will do free servicing. My KENT is not working now. Please help me .

Hi, I purchased a Kent ro SUPER PLUS a year ago, when i purchased it at that time no one told me about how the service can be done.When i tried reaching the service centre, they gave me a complaint number & told me that our representative will attend you within 24 hours, many hours & days have passed but the representative has not yet shown his face.I am in a big difficulty because my RO is not giving me pure water now, as it should do. Please help me

i had purchased a kent ro purifier around 3 months ago and it was being installed by the company employee .but after installation it had not been working the company engineers had visited us 3 to 4 times and every time he came, he use to assure the functioning by making some false concepts i think the problem is with the product or else the product is duplicate so i want a replacement dont know what this big companies think o[censored]s we arent rich like u people(kent ro) my mobile number is [protected]

Dear Sir/Madam, I had purchased a KENT Gold purifier 7 Days ago. Now there was problem in water purifier installation, so we called to customer support office NCR[protected], they gave me another number ([protected] Mr. Ravi Kumar).I called him again and again and also sent message on whatsapp but Mr. Ravi Kumar never responded and attained any call. Many times his mobil reported switched off. We are facing the problem till 3 days, and then tried to install by myself with the help o[censored]ser manual. Somehow I installed but I am in confusion that the filter is not properly installed and filteration is not good. I was in waiting of service person but they Never picked phone and not provided any service. What should people do? I think the company KENT is a reputed company and they should not do this type cheating with innocent people who are their valuable customers. I would like to request that the company should be warned for this and should be suggested to improve their servicing quality. thanks

DEAR SIR/MAM I PURCHASED RO KENT SUPER STAR WATER PURIFIER ON 09/11/2014 FROM MEERUT. BUT AFTER PURCHASING THE MACHINE WITH IN ONE MONTH THERE WAS PROBLEM LIKE MACHINE WAS NOT SHOWING ANY INDICATION ALSO MACHINE WAS NOT GIVING THE WATER. FATER THAT WE CALLED YOUR AUTHORIZED SERVICE CENTER AT MEERUT. THEY CAME AND DID THE SERVICE BUT AFTER THAT MACHINE IS DOING SAME PROBLEM AGAIN AND AGAIN WITH IN FEW DAYS. WE HAVE BEEN COMPLAINT SEVERAL TIMES BUT THE PROBLEM IS STILL AS IT IS. SIR PLEASE REPLACE THIS MACHINE AS SOON AS POSSIBLE, BECAUSE WE CAN'T BEAR PROBLEM DAILY DAILY. NO ONE CAN BEAR THE PROBLEM IN NEW MACHINE. I REQUEST YOU TO REPLACE THIS FAULTY MACHINE AT ONCE. BECAUSE YOUR COMAPNY IS REKNOWN AND WE ALSO PURCHASED THIS PRODUCT DUE TO THIS REASON ONLY. AFTER USING THE PRODUCT WE ARE NOT SATISFIED EVEN 1% BY YOUR PRODUCT. PLEASE DO FAVOUR.

Sir / Madam Sir I HAVE ALREADY PURCHASED A NEW KENT GRAND+ MINARAL (TM ) RO WATER PURIFIER MACHINE FROM SHOP IN LUCKNOW ON DATED 23/08/2014. SIR I HIGHLY COMPLAINT TO YOU THAT NOBODY COME AT MY HOME FOR FREE SERVICE STILL DATE. MANY TIMES I HAVE COMPLAINTS REGISTERED THIS NUMBER[protected] [protected], [protected], YOUR COMPANY WARRANTY CARD NUMBER IS KR[protected]. WHAT IS THIS. THIS IS VERY UNDISCIPLINE WORK OF YOUR SERVICE CENTER. WHEN I PURCHASED YOUR KENT MACHINE THAT TIME SAID THREE TIME SERVICE FREE IN A YEAR AT YOUR DOOR STEP. ANY MATERIAL ARE DESTROYED ARE CHANGED IN YOUR DOOR STEM SERVICE. BUT DO NOT FACT THIS. REALY KENT SERVICE CENTER IS VOGUS, UN DISCIPLINE. IF YOU THINK REQUIRED A ACTION FOR THIS SERVICE CENTER THEN TAKE ACTION. THAT TIME A TRUE FACT OF YOUR COMPANY VERY BAD CUSTOMER SERVICES. WITH REGARDS PURNENDU MAZUMDER MOB. [protected]. LUCKNOW.

Hello Team, It has been really disappointing to see the response of so called number-1 compant KENT RO. I have taken RO 4 months ago from Punjab dealer and installed in Gurgaon. I have complaint on 17th April to get the service done and moreover my basic information was missing. Name- Nitin Nanchahal Phone Number-+91 [protected] Kent Model-Kent RO Grand+ Serial Number-KR[protected] Address- Flat No-34/2D, Rail Vihar, Sector-56, Gurgaon They have taken a manual compaint and told me to update my information and resolve my complaint within24-48hrs. Called up again on 22nd April, without resolving thethe issue, they have closed the previous compaint and issued new complaint id, since then i have already contacted 7 times and they are least bothered to update my information and resolve my issue. Please let me know your companies TAT(SLA) to get the issue resolved. 1) How do it possible people cannnot update the basic information of customer in 13 days? 2) Why do they fail to resolve the simple compaint? 3) Why senior people are reluctant to take the things serioursly? Every time new executive and their seniors have same old stuff answers( Your complaint was taken manually and due to some TECHNICAL ISSUES, your complaint was not processed and we will send your concern to next level and it will be resolved by end of the day and next day you will face new executive with new senior but same old stuff. Please help to esclate the issue and resolve it ASAP, i have full faith on this company but the problem is with some of executives who do not take compaint seriously, please take action against those people and save the pride of your company. Hopefully will get some positive answer from your side. BR//Nitin Nanchahal +91 [protected]

This is with reference to complaint number [protected] with Kent RO Systems. My registered mobile number with the company is [protected], in the name of Ritika Kar Sharma. I had a conversation with the lady on the helpline number and had informed her that I was facing issues with my water purifier. I had requested for servicing of the same. I had also informed the lady on the phone that I would like the engineer to visit after 2 PM so that I can be home when the purifier is serviced as I am a working woman. I was informed that the engineer would call before he reaches my home so that I can tell him a convenient time for the service. 1. The engineer turns up at my residence when I was not around. My maid and my young brother who did not know about the problem were at home who had no idea what was to be done. 2. The engineer tells my brother that he had no idea that he was supposed to call. I am not sure how their employees work and turn up at people's houses without prior notice. 3. To top it all, he says air was stuck in the pipe and therefore, it was not filtering water. He removes AIR from the system and and does NOT do a proper service and cleaning of the filter. He charged Rs 300 and left for removing air from a pipe!!! Since, I was at work, I was not informed and the people at home paid him without knowing what was to be done. In the cash receipt, he has even mentioned an incorrect complaint number[protected], therefore, not sure if he got this house mixed up with some other. Employee name - Pawan Mobile number - [protected] Employee Code - 1390 I did not expect this kind of fraud from Kent engineers. I feel cheated and disappointed. After causing me inconvenience, the engineer did not even service the purifier for which I am expected to pay again.

SIR I AM USING KENT R.O GRAND PLUS/UV FOR PAST 5 YRS AND GOT AMC DONE EVERYEAR BUT THIS TIME I HAVE DONE AMC ON 2/4/15 AND IN SPITE OF BEING CALLED SO MANY TIMES THEY DIDNT CHANGE THE FILTERS.I AM NOT SATISFY WITH KIND OF SERVICES KENT R.O. DEHRADUN UTTARAKHAND ARE GIVING. MUKESH PAL 214 SALAWALA NEAR SHIV TEMPLE mob no [protected] NEAR RAJPUR ROAD DEHRADUN 248001 UTTARAKHAND

My Kent RO was serviced on 26 Apr 2015 and the sedimentation and carbon filters were changed by the service representative sent by APNI RASOI KITCHEN APPLIANCES, DSS 259, Sector - 20, Near AXIS Bank, Panchkula 134109, Haryana. The Complaint No. was 034. Immediately after the service representative left, the filter started leaking. I complaint the same on 27 Apr, then again on 28 Apr and again on 29 Apr. I was told that they are sending a service representative to repair it. However no one has turned up.

We brought a KENT water purifier [KENT SUPERSTAR MINERAL RO water purifier (KR[protected]] from Aparna appliances, Rajarhat, Kolkata - 59, West Bengal on May 03, 2014. Initially, this product was working flawlessly. However, after 4 months, something went wrong and the TDS level came down drastically. We reported this problem to the service center and they sent one person to examine the machine. The person told that the membrane & the TDS controller are not working as expected and those need to be changed. For the time being, they increased the TDS level and promised to replace those soon. However, just within the next few days (~10 days), the TDS level again came down to ~35 and we started facing stomach upsets & digestion problems again. From then, it has been 6 months and we have made numerous calls. They have sent service persons 3-4 times who only increased the TDs levels to 70-200 (which only helped us the next few days). Even after several requests, they haven’t changed those parts. My warranty is going to end in another one week. I am not sure what to do. In the last 7 days, I have called them at least 50 times. Every time, they promised to send a person to replace those parts; but that never actually happened. I have faced the worst customer service experience after buying this product. I have a 4 year old in my house and we are buying drinking water from outside for the last 6 months (even after having this ~17, 000 INR machine at our house). Please suggest what else we need to do from our end to get this machine fixed. Product brought from: Opposite Party Information: * Name: Aparna Appliances * Address with PIN Code: CB-3, Gobinda Nibas, Kol – 59, Rajarhat Road * Phone:[protected] * Mobile: [protected] Consumer Information: * Name: Dipan Saha * Address with PIN Code: AG – 38, 2B, Sarat Sarani, Hanapara, Kestopur, Kol - 102 * Mobile: [protected]

I have submitted an service request or customer complaint to NEW GURU BATTERY & SPARES (CHD) on 23/4/2015 in Morning and they have committed to send the technician on or before 7pm on same day and no buddy came. Today i have been requesting them to send the person technician since morning 10 am i have made total 5 call at different time intervals to request then to send person on priority our students were facing problem due to shortage of water and in our industrial area we dont have any shop to buy water from out. and at my last communication with a lady on number [protected] she took a technician on con call and he said i ll reach in your studio by 6.30pm for sure. Our office timing are till 5 PM but i am waiting for their technician till 7pm from last two days and now there customer support number is OFF when I located the contact number of the owner of NEW GURU BATTERY he simple said i am sitting with someone and Please call tomorrow and disconnected the call on my face. Your one minute is important to you but listening to customer who is facing harassment due to you is not important. THIS IS TOO MUCH. YOUR DEALER AND CUSTOMER SUPPORT IS JUST CRAP. TO HELL WITH YOU AND YOUR PRODUCT AM GONA CHANGE MY FILLER

SIR I AM USING KENT R.O GRAND PLUS/UV FOR PAST 5 YRS AND GOT AMC DONE EVERYEAR BUT THIS TIME I HAVE DONE AMC ON 2/4/15 AND INSPITE OF BEING CALLED SO MANY TIMES THEY DIDNT CHANGE THE FILTERS.I AM NOT SATISFY WITH KIND OF SERVICES KENT R.O. DEHRADUN UTTARAKHAND ARE GIVING. MUKESH PAL 214 SALAWALA NEAR SHIV TEMPLE NEAR RAJPUR ROAD DEHRADUN 248001 UTTARAKHAND

Sir, i have purchase a kent Perl in jan-2015, but after 3 months it has stop working, i have comunicated my problem to customer care but nobody has responde on my complaint. I have spend 17, 000 rs. For your product, but now i am feeling cheated, please help me if you can.

We bought the product on 18th nov, 2014 and within a period of 4 months it has been repaired 6 times. We are highly dissatisfied with the product. Such a costly product would malfunction so frequently is neither acceptable nor believable. We want immediate replacement of the same ASAP.

I am Vinod panwar from Ajmer (Raj).I was purchases KENT MAXX UV+UF form Mr wadhwani M/s shri marketing behind Kshetrapal Eye Hospital, Kutchary Road, Ajmer on date 06/04/2014. My product was not work properly then I was call wadhwani ji. And after the day the worker was come and check my product. In my product power box, choke was not worked. Then worker take an defective part with him and go to service center on 22/03/2015.And so many days are passed but today I can' t received my product part. and i also compliant to Mr subhash ji (Manager) but i can' t received any response.I will not received any response for it then i will complaint in Lok Adalat Ajmer Address: 8/240 saty niwas mali mohalla patti katla, Ajmer, Rajasthan 305001 Mob: [protected]

I have Kent RO on my machine KR NUMBER IS MENTIONED AS KR[protected] BUT ON BILL IT IS WRITTEN AS KR[protected] .. NO ONE IN CSR DEPARTMENT IS BOTHERED TO PROVIDE CONCERN PERSON FOR SERVICE FINALLY AFTER 8 9 MONTHS KENT STOPPED WATER SUPPLY THROUGH KENT MACHINE DON'T KNOW WHERE TO COMPLAINT TO WHOM WE CAN ASK FOR SERVICES CUSTOMER SUPPORT TEAM IS LEAST CONCERNED FOR CUSTOMER'S ISSUES

I should the worst feedback I have ever gave to an service company, I have purchased Grand PLus 6 months back and it has being damaged 3 times within that period, while in warranty for 1 year its getting repaired free of cost, but who will bear the cost of a damaged product given to me, at such an high price. I want and quick replacement of the product otherwise I will go to the consumer forum for the same. Even the service provider is not sending the engineer at my place to check the same. I am really pissed off from this product of yours ... and will never ever ask any one to purchase any product of your company. There is no clarity on the prices by the vendors, profit motive & no proper description of the item is provided .. want an urgent response from side, ... give a call if required..

Hello.. I have purchased KENT GRAND+ RO Water purifier on 21.oct .2014 and on 19th apr 2015, 6A69FC/14-15/4396, Machine serial no KR[protected] The person who erected the machine Srinivasa agency in Bangalore had refused to come for service as it is under warranty. Water Solutions| ( 69 Ratings )|Rate This No.34, Old No.2/31, 1st Main Road, Byrasandra Main Road, Jayanagar, Bangalore, Bangalore - 560011 | View Map [protected]They called us and offered free service, Person came from this company he told that UV Lamp is burnt, and pre filter membrane is gone. he replaced both charged 1050.00 Rs . we told him uv lamp is having the warranty of 12 months evev though he charged . with out any proper invoice. also he hasn't given any warranty for his product. KENT had cheated us. Is there any one who can provide the JUSTIES to me in this matter. POORNACHANDRA [protected]