Kent RO Complaints & Reviews

Dear Manager Please see the service request raised by me on 02 April 2015. However in 24 hours no one contacted me. I spoke on customer care on 03 April 2015 with Mr Arshit Kumar Tewari who confirmed my service request logged and gave reference number 91801357 and assured some one will contact me in 24 hour. But no one has contacted me. Do I take it that there is no service support for Kent and I should never purchase this brand in future....

Hi, I purchased Kent Water softener Model No: Kent Autosoft :366. I paid the full amount of Rs42, 000 + Rs 12, 000 for the installation in advance almost 3 weeks ago. After various follow-up calls with the Kent Sales person Mr Pradeep Mishra softener was delivered last week. During installation it was discovered that softener was not in working condition and was missing the display also. I was told that softener will have to be replaced....

i have recently purchased an kent RO excel+ machine which was delivered on march 17, 2015. to my suprise the installtion of the product has not been completed yet. this is very annoying since the product is laying at my place non functional from last 15 days & neither the dealer nor the company is bothered to look into it.....

Dear Sir/Madam We are using Kent RO system in our lab (KR NO:[protected] which is not working since last two days. We are getting filter alram in the system. We are facing lot of problem as it is in the laboratory. Our system is already in AMC. So, kindly solve this problem as soon a possible. Our address is Biosepration and bioprocess lab, Dept. of Chemical Engineering, Block 2, Room No-94, IIT Delhi. Mob No: [protected]/[protected]/[protected] Regards,...

Hi, My family was very happy when we got hold of the new KENT PEARL on 29th May 2014 from Global innovatives- Chennai. But within two months time itself we were facing problems in your product and the complaint was registered on 23rd July 2014 complaint no 3612. Every two months or so we have been getting problems with the product delivered to us. The details are as below Complaint no: 3612 Complaint date:[protected], service...

We purchased a Kent RO Grand + on Monday, March 23, 2015 from AIM Tech Services. On Friday, March 27 2015, the unit started leaking. We contacted AIM Tech Services and they sent in an engineer on Saturday, March 28 2015. The service engineer temporarily fixed it and once he left, the unit started leaking again. I paid 16, 500 for this model and am very unhappy with the quality of this product. I want a my cash back or a full product...

Dear Concern, I had brought a brand new KEN SUPREME RO on 27th Dec-2014. I have made purchase request through one of the authorized distributor in Janak Puri - Delhi named Kapila Electronics. I was told that the KENT produces quality products and it will run for long without any trouble however the RO stop working within two months of purchase and thereafter the problem of RO not working continued. Newly installed KENT SUPREME RO...

Model No. KENT SUPER + Serial No. KR[protected] Device in the name of MARY ABRAHAM Flat No. 1048, Rajnigandha Apartments Plot No. 4, Sector 10, Dwarka Mobile No. [protected] For further details call: +91-[protected] (Mr. C.O.J. Kutty)...

I have bought a new kent Grand plus for pure water house bangalore 4 months ago . It stopped working 4 times since then, everytime an engineer comes and fix some part of the machine and it will run for few day and again back to square one.I am fed of complaining. Pure water house guy comes one or two days after lodging the complain.I regret not buying Eureka forbes which i belive should have been a better technology,...

To, Management KENT, Noida, Uttar Pradesh, India My KENT RO is under AMC contract since 04th September, 2014. On 01st Feb 2015, the carbon filter burst and issue with membrane observed and complaint was lodged on 17th Jan 2015. The complaint was attended by the company on 22nd Jan 2015. The technician told us that along with carbon filter, membrane also needs to be changed even though the TDS was showing 70 on the TDS meter and could...

I took Kent water purifier service from, Srinivas Aqua, Bangalore on 22/03/2015 and he has no expertise to provide Kent water purifier service.
For my Kent RO, water was not coming from filter, then Srinivas Aqua came and just by looking filter machine, he replaced filter tubes with a charge of Rs.1700/-.
After he left when water filled, there was a blow sound and water leakage from base .
When I called technician, he...

I had bought Kent Grand water filter. Got an AMC done from an authorised service provider. Problems with him : - it takes him 7 days to respond to one call - even after taking an AMC of Rs. 4, 550/- he has charged another 1200/- for parts - he changed one RO membrane in December and within 3 months machine was having problems. He said that membrane needs to be changed again for which I need to pay another 2600/- - for each service his...

I am from Raniganj, Asansol, West Bengal. Our Kent purifier( Kent W/P PEARL B001872) is not working since last 3 weeks, We have passed on our complain to service center, but the response has been disappointing. Our purifier is still not repaired, they even refuse to come down here. They neither answer our calls properly & lately they have started hunging up on our calls....

Complaint No. 128 dated 17-Mar-2015 Service CentreName - Shri Saravanan & Co. This is to bring to your notice regarding very poor customer service centres opened by Kent RO a reputed brand on paper. My Kent RO Grand + pump is leaking from the past 1 month. Inspite of several follow ups over the phone and after having AMC, there is no response on replacement of the pump. The same does not reflect good for your reputation. Kindly...

I have purchased kent purifier but its not working properly.From last 2 months we are complaining against this issue but every time they take about 2000 rupees and don't provide any kind of service.I request you to please provide a better service as soon as possible. contact number-[protected]...

I had PURCHASWE A Kent RO System. Kent RO Supreme. Sr No-KR[protected]. Under Werranty-date of purchase 13*9*2014. Problem--- No water is coming No indications also there. Address- S N Panigrahy. Building No-I, FLAT NO-26. Subarna Nagari, saswad, Dist Pune. Taluka-Purandra. MH. mob-[protected] Agency of purchase-Shree vaishnavi /Manohar agency Pune. I had written a complain in Kent Customer care Mail ID [protected]@kent.co.in. I...

i bought a Kent pearl RO on September 2014 (sirsa haryana 125055), after 2 month problem comes within RO, that the water not coming from ro, sandeep comes 2 times but problem remains same, we are calling from last 3 month but Sandeep not coming in our house, we are in warranty period, worst service by kent service provider, please don't buy any Kent ro....

We bought Kent RO water purifier in Dec 2011. Since then, we get it serviced every 3 months and had been very much satisfied with the product. However since year we have been facing multiple issues with the product after each service. Following are the details: [1] March 2014 - We called for regular servicing. The serviceman suggested candles should be changed. We paid approx Rs 2700 for the same. Post that servicing, from the very same...

I purchased "Kent Pearl" water purifier from M/s SGB Agencies, Hyderabad on 08.06.2013 vide bill no. 240. Since purchase the water coming out of it was sour in taste. Though there was four free service, but the agency never use to send the technician on their own. When I did complaint, they send the technician. Every time technician use to do servicing and cleaning of tank and use to say that now the m/c is alright. After eight to nine...

Water started leaking from the bottom of my Kent RO purifier on Wed 18th March, 2015. I registered a complaint with the service center in Jayanagar in Bangalore. (Aqua World) The technician came on 19th March and fixed the problem. He also replaced the filters. He charged Rs. 400 for the service and around 2500 for the spares. Within an hour the whole machine started overflowing with water and my entire kitchen was nearly flooded with water....