Kent RO Complaints & Reviews

Hi, My family was very happy when we got hold of the new KENT PEARL on 29th May 2014 from Global innovatives- Chennai. But within two months time itself we were facing problems in your product and the complaint was registered on 23rd July 2014 complaint no 3612. Every two months or so we have been getting problems with the product delivered to us. The details are as below Complaint no: 3612 Complaint date:[protected], service engineer name - R Manikandan attended on:[protected] Complaint no: 3612 Complaint date:[protected], service engineer name - Sudhagar attended on[protected]after lots of phone calls) Complaint no: 2683 Complaint date:[protected] service engineer name - Sudhakar attended on:[protected] Complaint no: 2683 Complaint date:[protected] service engineer name - R Manikandan attended on:[protected] Complaint no: 5262 Complaint date:[protected] service engineer name - Boopathi attended on[protected]. After so many complaints and service, the basic problem is still not fixed, and moreover, the last service engineer did not do his job properly and the other engineers are still coming and fixing the problem in your product. When we bought your product, the seller did not inform us that we need to buy an extra filter for your product to work properly or the instruction book did not mention any extra filter to be added to the product Kent Pearl. We installed this extra filter also. But the problem still persists (sound from the instrument) in your product and I would like to get a permanent solution for this problem. The service engineer says they need to change a part in your product, but the part is not in stock. The complaining and following up with the service centre for a new product that is still under warranty is putting a toll on us and make us think if we had bought an inferior product. I would like to request your management to replace the entire product, as it is still in the warranty period or give back our money, so we can buy an hassle free product. Hope to hear from you soon. Thanks Regards, Roseetha

We purchased a Kent RO Grand + on Monday, March 23, 2015 from AIM Tech Services. On Friday, March 27 2015, the unit started leaking. We contacted AIM Tech Services and they sent in an engineer on Saturday, March 28 2015. The service engineer temporarily fixed it and once he left, the unit started leaking again. I paid 16, 500 for this model and am very unhappy with the quality of this product. I want a my cash back or a full product replacement. I feel cheated as a customer for such a bad product

Dear Concern, I had brought a brand new KEN SUPREME RO on 27th Dec-2014. I have made purchase request through one of the authorized distributor in Janak Puri - Delhi named Kapila Electronics. I was told that the KENT produces quality products and it will run for long without any trouble however the RO stop working within two months of purchase and thereafter the problem of RO not working continued. Newly installed KENT SUPREME RO stopped working 3 times in 1 month, every time an engineer comes and fix some part of the machine and it will run for few day and again back to square one. I am fed of complaining as every time the service engineers are doing a temporary arrangements to fix the problem. This is a question on the quality and promises that company is making to its customers. It’s a gross fake-selling of product and product sold by you is faulty. Please re-call the RO and either replace it with new machine or refund the money. If you fail to do so than i will force to take it the matter to consumer court. • KENT SUPREME RO (KR –[protected]. • Purchase date - 27th Dec 2014 • Name – Gurjeet Singh • Address – c/o Paramjit Singh Central Govt. Officers flats, Vatika Apartments, D12C, Mayapuri, New Delhi 110064. • Contact – [protected] / Email – gurjeetsingh.[protected]@gmail.com Regards, Gurjeet Singh.

Model No. KENT SUPER + Serial No. KR[protected] Device in the name of MARY ABRAHAM Flat No. 1048, Rajnigandha Apartments Plot No. 4, Sector 10, Dwarka Mobile No. [protected] For further details call: +91-[protected] (Mr. C.O.J. Kutty)

I have bought a new kent Grand plus for pure water house bangalore 4 months ago . It stopped working 4 times since then, everytime an engineer comes and fix some part of the machine and it will run for few day and again back to square one.I am fed of complaining. Pure water house guy comes one or two days after lodging the complain.I regret not buying Eureka forbes which i belive should have been a better technology,

To, Management KENT, Noida, Uttar Pradesh, India My KENT RO is under AMC contract since 04th September, 2014. On 01st Feb 2015, the carbon filter burst and issue with membrane observed and complaint was lodged on 17th Jan 2015. The complaint was attended by the company on 22nd Jan 2015. The technician told us that along with carbon filter, membrane also needs to be changed even though the TDS was showing 70 on the TDS meter and could have been avoided. Even the taste quality also worst. The KENT RO as company made tall promises at the time of selling the product but when it comes to after sales service then they make their customer from pillar to post as the people working for the company are just trained to sell the product but at Customer Care had no such information of the services rendered by the company. It is very much evident from my letter to the company. 

Right now I am in a dilemma whether to get the machine in working order and pay for it and claim later or wait for your concern over the issue. It is really sad that KENT management is making money at cost of customer’s pain they do not have quality control nor does have service desk manager or escalations to improve the services. Very soon KENT will be an obsolete brand, despite they claim for good technology. Ethical Company, good product and post sales service matters for company's existence in market for long run. KENT is here to make money. But smart customers will never let their friends, relatives or anybody in society they live and come to know they are buying KENT it will be surely NO NO NO recommendation for the product KENT.
 The details for the seller from whom i purchased my RO as well as got my AMC are as follows : GLOBAL INFO SERVICES Address : 60E/2B, SP MARG, SHAKTI VIHAR COLONY (NEAR HEERA HALWAI CHAURAHA) CIVIL LINES, ALLAHABAD - 211001 Mob : (Sales)[protected], [protected] (Service) [protected], [protected] E-mail : gis.[protected]@rediffmail.com, [protected]@rediffmail.com My details are as follows : Utsav Shukla Add : 49/1 Gangotri Nagar Dandi Rewa Road Allahabad- 212108 Mob : (+91) [protected] ; [protected] E-mail - utsav.[protected]@gmail.com ; [protected]@gmail.com 
Anticipating KENT management will start concerning for their customers. Otherwise soon they will phase out.

I took Kent water purifier service from, Srinivas Aqua, Bangalore on 22/03/2015 and he has no expertise to provide Kent water purifier service.
For my Kent RO, water was not coming from filter, then Srinivas Aqua came and just by looking filter machine, he replaced filter tubes with a charge of Rs.1700/-.
After he left when water filled, there was a blow sound and water leakage from base .
When I called technician, he is not responding . Then another technician called me and told that last person has gone to native . Now new problem is circuit is burnt and it would cost additional Rs.990/- . I told him come with last technician or repair without any additional charges as already I have been cheated of Rs.1700/-. Then he left my place.

Now please suggest how to repair Kent water purifier and recover money from Srinivas Aqua, Bangalore, ( his Contact no.[protected], [protected], [protected])
Already I have mailed to  [protected]@kent.co.in, but not yet resolved.

Request to take up this type of cheating with Kent Company.

Most of times you will get reply number is not reachable.


Thanks,
Bijaya Kumar Mahapatra
Kodichhikanahalli Road, Bommanahalli,
Bangalore
Mob-[protected]

I had bought Kent Grand water filter. Got an AMC done from an authorised service provider. Problems with him : - it takes him 7 days to respond to one call - even after taking an AMC of Rs. 4, 550/- he has charged another 1200/- for parts - he changed one RO membrane in December and within 3 months machine was having problems. He said that membrane needs to be changed again for which I need to pay another 2600/- - for each service his person comes, he asks us to pay for some part or the other which is not included in AMC Fed up with his service, I am now discontinuing KENT and switching to Aquaguard

I am from Raniganj, Asansol, West Bengal. Our Kent purifier( Kent W/P PEARL B001872) is not working since last 3 weeks, We have passed on our complain to service center, but the response has been disappointing. Our purifier is still not repaired, they even refuse to come down here. They neither answer our calls properly & lately they have started hunging up on our calls.

Complaint No. 128 dated 17-Mar-2015 Service CentreName - Shri Saravanan & Co. This is to bring to your notice regarding very poor customer service centres opened by Kent RO a reputed brand on paper. My Kent RO Grand + pump is leaking from the past 1 month. Inspite of several follow ups over the phone and after having AMC, there is no response on replacement of the pump. The same does not reflect good for your reputation. Kindly do not compel me to take corrective and effective steps which will only result into unpleasantness which you may not like it SV Chawla [protected]

I have purchased kent purifier but its not working properly.From last 2 months we are complaining against this issue but every time they take about 2000 rupees and don't provide any kind of service.I request you to please provide a better service as soon as possible. contact number-[protected]

I had PURCHASWE A Kent RO System. Kent RO Supreme. Sr No-KR[protected]. Under Werranty-date of purchase 13*9*2014. Problem--- No water is coming No indications also there. Address- S N Panigrahy. Building No-I, FLAT NO-26. Subarna Nagari, saswad, Dist Pune. Taluka-Purandra. MH. mob-[protected] Agency of purchase-Shree vaishnavi /Manohar agency Pune. I had written a complain in Kent Customer care Mail ID [protected]@kent.co.in. I was a very sad I did not get any feed back from company also. kent having no responsibility to take of customers . Pl advise me what to do, Is it ok to file complain in consumer court.

i bought a Kent pearl RO on September 2014 (sirsa haryana 125055), after 2 month problem comes within RO, that the water not coming from ro, sandeep comes 2 times but problem remains same, we are calling from last 3 month but Sandeep not coming in our house, we are in warranty period, worst service by kent service provider, please don't buy any Kent ro.

We bought Kent RO water purifier in Dec 2011. Since then, we get it serviced every 3 months and had been very much satisfied with the product. However since year we have been facing multiple issues with the product after each service. Following are the details: [1] March 2014 - We called for regular servicing. The serviceman suggested candles should be changed. We paid approx Rs 2700 for the same. Post that servicing, from the very same day, the filter would stop working at any time and then resume again anytime. This continued until the next servicing [2] November 2014 - We called for regular servicing. The serviceman suggested candles should be changed, AGAIN! We paid approx Rs 2700 once again. From the very same day the filter started dripping every time it was switched on [3] March 2015 - We called for regular servicing. The serviceman said motor must be changed. Because of that only water is continuously dripping. Once again we paid Rs 2700 and got the motor changed. However, from the very same day, ONCE AGAIN the filter stops working at any time and then resumes again anytime. I called the same person again to check what is wrong and now he says there is a problem with the choke and it needs to be changed! I am feeling totally frustrated right now. Each time the serviceman says some part needs to be changed, charges us a hefty amount and introduces a new problem! I am fed-up of this. Is this how customers are treated at Kent? Is the product not good enough to function properly beyond the warranty period? Why are we being forced to take AMC when we don't want to?

I purchased "Kent Pearl" water purifier from M/s SGB Agencies, Hyderabad on 08.06.2013 vide bill no. 240. Since purchase the water coming out of it was sour in taste. Though there was four free service, but the agency never use to send the technician on their own. When I did complaint, they send the technician. Every time technician use to do servicing and cleaning of tank and use to say that now the m/c is alright. After eight to nine month of purchase, I observed that there are fungal growth(green coloured) on the body of tank at few places. When we complained, the technician came and said it is because of cleaning of tank by soap. We stopped cleaning of tank by soap, but the fungal growth again occured. Even when we collected the water in plastic bottles, the bottom part was showing this growth. After expiry of the warranty period, we paid for this matter, but still the fugal growth is occuring. By drinking this water my wife and kids are having recurring throat infections. It is evident that the machine is not purifying the water and microbes are getting passed without purification. All these times, I thought that there may be external problem, but now I am confident that machine is not working. It is very distressing that even than I am having Kent RO purifier, we are drinking contaminated water. I request you to kindly arrange to replace the machine .When we are complainting to the service centre, they are simply coming, doing regular cleaning, collecting Rs. 300/- and again problem is surfacing. Contact: MANOJ KUMAR 305, SAI MAJESTIC APARTMENT, NEAR LAKSHMI VILAS RESTAURANT, MADINAGUDA, HYDERABAD-500049 PH.: [protected], [protected]

Water started leaking from the bottom of my Kent RO purifier on Wed 18th March, 2015. I registered a complaint with the service center in Jayanagar in Bangalore. (Aqua World) The technician came on 19th March and fixed the problem. He also replaced the filters. He charged Rs. 400 for the service and around 2500 for the spares. Within an hour the whole machine started overflowing with water and my entire kitchen was nearly flooded with water. I called the technician again, he came and openend the machine and realised that he had not conneted the new filters with their pipes properly. He appologised and redid the whole thing. It was fine all day but again today, the 20th of march, the leakage has started and has become unstoppable.As soon I I switch on the machine, water starts leaking from all sides.
I complained to the Jayanagar centre only to hear her say that she does not know when the technician can come. Upon insisting that she send the person as soon as possible as its be en 2 days since we have drinking water in the house, she slammed the phone saying she cannot do anything about it.
I have no drinking or cooking water in my house for 2 days, the technician has not come. What do I do?? Is there anyone in the company who cares about the customers??
I have also been tying to call the srevice manager, Mr. Manikanthan, and is not answering the phone and not calling back either.

I PURCHASED ONE KENT PEARL RO FROM M/S LUCKY ELECTRICALS, MADHU VIHAR, I.P. EXTN, DELHI 110092 ON 8-3-2015. THE MACHINE WAS INSTALLED AT MY RESIDENCE B-204, PRINCE APPTT, 54, I.P EXTENSION, DELHI-110092 IN THE EVENING ON THE SAME DAY AT ABOUT 6.00 P.M. BY YOUR TECHICIAN MR. ANIL KUMAR ( M: [protected] ). HE ALSO INSTALLED ONE EXTRA FILTER STATING THAT IT WILL INCREASE THE LIFE OF THE MACHINE. HE WAS PAID RS. 750.00 IN CASH. NO RECEIPT WAS ISSUED BY HIM FOR THIS ADDITIONAL FILTER. AFTER HE LEFT THE WATER STARTING COMING OUT FROM ALL SIDE AND BOTTOM OF THE MACHINE AFTER ABOUT 45-50 MINUTES FROM INSTALLATION. i TELEPHONE TO HIM AND HE CAME BACK AFTER ABOUT HALF AN HOUR. AFTER ATTENDING TO THE PROBLEM HE SAID THAT THE PIPES INSIDE WERE CAME OUT FROM THEIR PLACE AND HAS BEEN REFIXED. HOWEVER, AGAIN IN HE NEXT DAY MORNING THE WATER STARTING DRAINING OUT FROM THE BOTTOM OF THE MACHINE AND I HAD TO SWTICH OFF THE MACHINE. I CONTACTED MY DEALER AND HE GAVE ME THE NUMBER OF MR. S.K.MISHRA TO REPORT THIS MATTER. i MADE CONTACT WITH MR. MISHRA ON MOBILE NO. [protected] AND NARATTED THE STORY. HE TOLD ME THAT HE IS SENDING THE TECHNICIAN. I TOLD HIM THAT THE DEFECTIVE IN THE MACHINE HAS COME JUST IN ONE HOUR AFTER INSTALLATION AND I WANT THE MACHINE BE REPLACED IMMEDIATELY. HE TOLD ME THAT THE PERSON WHO COME FOR INSTALLATION DO NOT HAVE THE COMPLETE KNOWLEDGE AND NOW HE WILL SEND THE QUALIFIED ENGINEER TO PUR THE MACHINE IN ORDER AND IN CASE I AM NOT SATISFIED HE WILL REPLACE THE MACHINE. ONE ENFINEER NAMED JITENDRA CAME AND ATTENDENT THE MACHINE AND TOLD THT HE HAS REPLACED THE INNER RUBBER PIPES ABD THIS PROBLEM WILL NOT COME FURTHER. BUT TO THE UTMOST SURPRISE MACHINE AGAIN GAVE A NEW PROBLEM AND ITS INDICATOR (RED) STOPPED FUNCTIONING. I AGAIN CONTACTED MR MISHRA AND TOLD HIM THE PROBLEM WITH THE REQUEST TO REPLACE THE MACHINE. HOWEVER HE AGAIN TOLD THAT IT IS A MINOR PROBLEM AND WILL BE ATTENDED. AGAIN YOUR TECHICIAN VISITED MY RESIDENCE AND TOLD THAT ITS LED HAS FAILED AND IT WILL BE TAKEN TO THE FACTORY FOR REPAIR WHICH WILL TAKE ABOUT 3-4 DAYS TIME AND THE MACHINE WILL HAVE TO BE STOPPED. THERE WAS A LONG CONSERVATION BETWEEN HIM AND MR. S.K. MISHRA ON THIS ISSUE.THIS ALL HAPPENED ON 10TH INSTANT AND AFTER THAT NO ACTION HAS BEEN TAKEN BY YOUR COMPANY. ON CONTACT WITH MR MISHRA ON 11TH AGAIN HE TOLD THAT HE CAN NOT REPLACE THE MACHINE AND THE LED IS TO BE TAKEN OUT FOR REPAIR PURPOSES. I NOW REQUEST IMMEDIATE REPLACE OF THIS MACHINE FAILING WHICH I WILL NO ALTERNATIVE TO TAKE NECESSARY LEGAL ACGTION TO PROTECT MY RIGHTS UNDER THE LAW. THANKS

Prior to servicing in the month of Feb-15, The TDS in the water was 26, but after servicing and replacing the UV Circuit Board, Two cartridges costing us approx.Rs.2500/-, the TDS is 75+ and taste of water changed. I think that the service engineer has unnecessarily changed the spares. The cartridges changed also does not belong to the Kent Pearl. It seems that service engineers are cheating the customers. I going to put this incident in the twitter so that other customers will know the facts and be cautioned while calling for service engineers.

Dear, I am Abhijeet deshmukh, I purchase your RO unit. But after 1 year we got a problem as the unit was not working. Then we call to your service executive he came and ask us " the pump is not working need to change the, we ask about warranty but he said the period of warranty is expired. We said ok we paid the pump amt. To executive. He change my pump. After 3 days again RO machine was not working I compliant again then the executive came and change the pump again, this activity was reputed 6 time. At every call I ask to executive if the same part expired within the 8 or 9 days kindly check why this part expire. Then he s ok we change the computer panel he change and get the amt but not give us the bill. For the same. Then as on date my RO was not working. The pump of RO in warranty still. The area manager of our are not responding us. Need to submit the complaint. Regards Deshmukh Ganeral Manager Nirman Fertilizar Akola [protected] Akola

We had taken AMC for our kent on 29/1/15. Thereafter all the filters had to be replaced. This was also done on 29/1/15. But the technician did not have 1 filter. He promised to come and fit it next time. But has been more 1 1/2 months now there has been no response from their end. In spite of repeated reminders and call - they promise to resolve within a next day. But guess their 'next day' has still not arrived. So disappointed. It is 17/3/15 today. Should not recommend Kent to anyone, as their after sales esp after AMC is very poor.