Kent RO Complaints & Reviews

I PURCHASED ONE KENT PEARL RO FROM M/S LUCKY ELECTRICALS, MADHU VIHAR, I.P. EXTN, DELHI 110092 ON 8-3-2015. THE MACHINE WAS INSTALLED AT MY RESIDENCE B-204, PRINCE APPTT, 54, I.P EXTENSION, DELHI-110092 IN THE EVENING ON THE SAME DAY AT ABOUT 6.00 P.M. BY YOUR TECHICIAN MR. ANIL KUMAR ( M: [protected] ). HE ALSO INSTALLED ONE EXTRA FILTER STATING THAT IT WILL INCREASE THE LIFE OF THE MACHINE. HE WAS PAID RS. 750.00 IN CASH. NO RECEIPT WAS...

Prior to servicing in the month of Feb-15, The TDS in the water was 26, but after servicing and replacing the UV Circuit Board, Two cartridges costing us approx.Rs.2500/-, the TDS is 75+ and taste of water changed. I think that the service engineer has unnecessarily changed the spares. The cartridges changed also does not belong to the Kent Pearl. It seems that service engineers are cheating the customers. I going to put this incident...

Dear, I am Abhijeet deshmukh, I purchase your RO unit. But after 1 year we got a problem as the unit was not working. Then we call to your service executive he came and ask us " the pump is not working need to change the, we ask about warranty but he said the period of warranty is expired. We said ok we paid the pump amt. To executive. He change my pump. After 3 days again RO machine was not working I compliant again then the executive came...

We had taken AMC for our kent on 29/1/15. Thereafter all the filters had to be replaced. This was also done on 29/1/15. But the technician did not have 1 filter. He promised to come and fit it next time. But has been more 1 1/2 months now there has been no response from their end. In spite of repeated reminders and call - they promise to resolve within a next day. But guess their 'next day' has still not arrived. So disappointed. It is 17/3/15...

Hello sir, I have installed kent ro grand + system in my flat, puchased date 10/03/14 from NAVIN ENTERPRISES, Durga vihar complex, shop no-05, S.P. verma road patna-1.The technician came and installed RO system but we did not get the water taste as like as the other RO system installed my other house. I have made complaint to our service frenchisee KAILASH INTENATIONAL, 1st floor, madhuri Bhavan, Jamal road, patna-1.The technician came...

I had purchased Kent RO grand plus a week ago and I'm not happy with its performance. Facing a lot of leakage problems and water doesn't look pure. A friend of mine suggests that I post my complaint on www.waterconsumer.org for immediate help and solution. Need a fix or replacement for this immediately....

I have Purchased Kent Maxx and since beginning of its installation it is having some manufacturing defects. Post Sales Service is very Poor of kent it took around 2 months to get repaired and again after 2 months it has started creating problem. Now, I'm frustrated with the product and its services. As we both are working, we do follow up once in 2 days. But highly dissatisfied with the product. Never go for Kent's product....

Dear sir, This is to bring to your knowledge that i have a kent RO model no 1041.I have locked a complaint to kent that machine is not woking, engineer visited and replaced the choke and made the instrument working and charged about 1200 rs.On next day instrument stops woking.We again called same service person and he again replaced the choke. on next day again instrument stops working, service person came and replaced the choke again,...

kent ro mashine kam nahi kar raha 1month se r comlnt kiya ja chuka hai raipur service centre wale koi reply nahi karte r nahi wo ise banane k liye aate hai ab aage kya karna hai pls bataye. from kamal dewangan kailash nagar birgaon raipur mo [protected]...

Sir, I have purchased kent grand + ro sr no. KR[protected]. FROM RAMA REFRIGERATION, ALLAHABAD. dated 24, 2.14 bill no. 455. 1- not a single free service was provided by company. 2- 9 th march 2015 I called for servicing and complaint that water purifier is not working properly. 3. 10 th march 2015 service eng Mr Satyander came and checked R O machine. 4. He asked for warranty card and said that filters are not working properly....

I had purchased Kent RO (dual storage model) in August'14 and was told that 2 free services will be provided to me. Since its been 6 months, I thought of logging a call for the service. I registered a ticket on 27-Feb-2015 and have been following up since then. First the Manager stopped responding to my calls and then when I escalated, the Area manager assured me that it would be done immediately. Now the area manager is irresponsible...

I have purchased the machine in the name of green traders, my no. Is [protected], 2 years ago and since its warranty there has been a lots of issues in machine. Continuing problem in machine, there is an leakage in machine once repaired in February 2015 is again occurred Within a months time. Complaints on 25/3/14, 22/7/14, 20/8/14, 27/9/14, 30/12/14 & 25/2/15 & today again on 9/3/15 as per records available with me. Every time...

Dear All @Kent, I have purchased a kent water purifier on 06/07/2014 and is facing problem since then.. I was a customer of Eureka Forbes and have upgraded to kent last year.. my experience with this purifier (KENT) is very sad and have got it repaired 2 times since then. The said purifier is not working today also and am very fed up with this now.. Requesting you to please look in to this and get the same replaced with a...

Dear sir, When we switch on the RO, water starts dripping from inside and starts going even out of the machine. We have called the distributor many times, but of no use. They are making fun of the brand name of KENT. Please look into the matter and make my RO functional as normal. It is hardly a week we have purchased it, and this kent RO is making us feel that we have made a wrong choice of buying the product. Please help us....

Tripura Gramin Bank, HO, Agartala has purchased 2 nos. Kent water purifier Machines for its corporate office, during last December, 2013. Within 4-5 months of its installation, the Machines started working badly. It is presumed that we were supplied substandard Machines. Kent RO System Ltd has cheated us. We have lodged complaint number of times. But post sale service has been woefully bad. Service men attended rarely. Now the Machines are...

Poor quality of filters and Uneconomical maintenance I had purchased a KENT mineral RO Water Purifier last year from Spacenet DTH Services (Kent authorized services franchise), Hyderabad ( Serial No. KR[protected] and installed in the month of May, 2013. Servicing of this RO Filter was done on 24.08.14 and service charges of Rs.350/- was paid by me because I forgot to have free service within one year. Even after servicing it...

Dear kent Dealer and service team, I had purchased one water filter Model Grand Plus from us on 09.05.14 ( invoice no. 65435/14-15).It is observed that the RO filter is not functioning properly. This subject matter is shared with Mr. Bagci over the phone. Refer to the same he instructed a chemical wash of RO filter which can cause more damage to the RO filter & will degrade the quality of the drinking water. Hence it is not understood...

I am buying a RO Kent pearl+MRO six months back, now the filter water is not comes down to the container so please send your service person to rectify the problem. My Address: Muraleedhar Nayak Vijayanagar Colony Matta Street End Near Saibaba Temple Bondilipuram Srikakulam Andhrapradesh Cell-[protected]...

Hi Kent claims that we have TDS control, but i cant see any such feature in my kent pearl model instalation guy told its not necessary for you my tds in water is 42 ppm.which is some what below acceptable range., plz post pictures of it.(tds controler) [protected] [protected]@gmail.com...

I spent my hard earned money & bought Kent Supreme worth INR 17000 on 23rd of August 2014. People came for the first service after four months and after that problem started. After a day of the first service this filter is taking 1hr 30 mins to fill the entire tank more over continuous flow of wastage water that generally happens when the filter is on, that was stopped. When the service people came they said RO candle is not working and...