Kent RO Complaints & Reviews

We are using kent grand plus machine for last 2 years.We have purchased the water purifier from Muskan Enterprise, Vadodara, Gujarat. At the time of purchase the dealer had deputed Mr. Kishor as the service engineer whose contact details was given to us for contact purpose for any service related complains. Last week we had some problem with the machine and so we called the service engineer Mr. Kishor to get it repaired.After giving him continuous reminders he turned up on 09th May. We were told that the spare parts need to be changed and hence we ended up spending Rs.1300/- to change them. Next day itself we observed that the machine was not working properly. Earlier it took about 45-50 minutes to purify the water but now it is taking almost 2-2.5 hours and also the consumption of water for purification is also more.On 12th of May we made a call to the same service engineer Mr. Kishor to register the complain. He had told us that he will make a visit and will sort out the matter but till date he has not turned up. After that also we had called him several times but except from giving verbal assurance that he will turn up, he hasn't till date turned up and is not bothered to resolve the issue. We request you to kindly look into the matter and take some action regarding the same. Awaiting for a response from your end

I have purchased Kent RO in 2013 in visakhapatnam Andhra Pradesh. From then on some problem or the other. We have to keep on calling the technicians but they won't respond. They simply give us complaint number but won't attend. In 2014 Nov we faced problem and got the unit repaired by spending around 1500. Again in the month of April 2015 we faced the same problem (water not coming). We have spent 2850 to change RO. Again on 1-5-2015 we had prob. After calling repeatedly techi attended on 13th. We have spent 885/-. After two days again problem started and machine is out of order. It's been four days we are requesting the technician to come. He is saying today evening, tomorrow morning I will come but not coming. Not lifting the calls also. I want to know the exact service centre in visakhapatnam where some good technicians are available and who can actually find out the problem instead of guess work and wasting our money and time. Very pitty to say that this product is the worst I have ever used. after sales service of this company is the worst I have ever seen. Even small companies they are trying to give the best service but yours is really worst. Kindly guide me how to fix this.

DEAR SIR, I AM THE OWNER OF KENT RO(GRAND)MACHINE SNO...KR[protected]. I BOOKED THE COMPLAINT FOR NOT WORKING OF THE RO MACHINE ON DATED 11TH MAY'2015 VIDE COMP.NO.[protected]. I GOT THE SMS FROM COMPANY THAT TECHNICIAN JAMUNAPRASAD WILL CONTACT & ATTEND.BUT LATER ON SMS READ THAT MR.CHANDRESH WILL ATTEND. SO FAR THE PROBLEM IS AS IT IS WITH TOTAL UNCERTANITY.REPEATED EFFORT TO CONTACT BOTH THE ABOVE TECHNICIANS YIELD NO RESULT.MR CHANDRESH STATED ABOUT HIS NON AVAILABILITY AT HQ. I AM SURPRISED WHEN KENT DOES NOT HAVE ADEQUATE SUPPORT STAFF, WHY AMC ARE BEING UNDERTAKEN AT DELHI. I NEED YOUR IMMEDIATE HELP & ANSWER TO MY PROBLEM. EARLY REPLY REQUESTED KR A.K.GUPTA [protected]

Am using Kent RO for last 5 years. I had purchased at Delhi and now am in MUMBAI. I have annual AMC with M/s Vee Bee Corporation w.e.f 19th Jan 2015 for Rs 4000/- (VEE BEE CORPORATION 3-B, MANGALDAS BLDG, 1ST FLOOR, OFF NO. 203, MANGALDAS ROAD) For last 1 month am suffering with the service as this agency does not provide technician on time and I have to call multiple times. The agency head Ketan is not reachable. The fornt desk is not helping at all. On Saturday 16th May technician comes replaces Filters & RO membrane and after that water is dripping out of RO. There is a risk of RO motor being spoiled. I have called agency multiple times but no one is coming. I called your service center, they gave this no –[protected]..no one picks phone here. There is no help from any where.

A serviceman from this company had come to repair our Kent RO.. He convinced us to take an annual service and charged us 5000Rs... About 15 minutes after he left our RO started leaking...we called him and he assured us he would repair it next morning... We've made about 20 calls over a 5 days and have been promised that servicemen would come but no one has turned up... All the personnel and the manager Mr. Nagesh have stopped picking up our calls... We are shocked that people can get away with such appalling behaviour and be allowed to cheat customers in such a blatant manner!!

i am using kent grand plus machine for last 2 years. earlier machine was consumping less water around 30 to 40 ltrs to purify as i noted, but since few weeks i started observing again and found that even using more than 70 lts water tank was not full. i called to local service provider and explained the whole scenario but i guess he did not bother to understand and said you need to visited by our man and will find out i said more than welcome. he allocate an appointment for me and its been 2 days and i have to continuously chase up him to find out when someone going to visit and sort out the isssue. very disppointed with service. had a big hope with kent interms of service but they failed hope you look into my issue and try to resolve it as well as console me not to happen in future again. please feel free to contact on [protected] for any further details to investigate. thank you

Hi Team, I am located in Hyderabad I have been using kent water purifier " KENT Ultra " since past 5 years and i am very happy recently i have got Kent Max as gift but within 20 days there is problem hence i have called kent service center GOLDEN LIQUID SOLUTIONS PVT. LTD. 3-6-147/2/1 HIMAYATNAGAR, , Telephone : [protected] Email : [protected]@yahoo.co.in I got answer is we dont repair kent if it is purchased online or gift item, if you purchase from their shop only you will get services. I have called another service center SMS Enterprises H.No.-1-9-18/2, Opp. Topten Bakery Lane, Ramnagar, Hyderabad-500020 Telephone :[protected], [protected] Email : Phone is switched off.. I have called third service center. SR Enterprises H.No 2-19-59/84 Sitharama Colony, Kalyanpuri, Uppal Hyderabad - 500039 Telephone : [protected], [protected] Email : Only reply i will get we will send, despite followup's could not get any response. As Kent is one of the leading brand in water purifier, but after sale service is pathetic. Request kent team to look into this issue Regards Rahul S [protected]

With regret I want to inform you that a new Kent R O installed at my residence is not working properly and after many complaints and reminders at customer care no action has been taken yet. I sent first email on 8-5-2015 to Kent complaint cell, details are below: I purchased R O machine sr. no. KR[protected] on 25-4-15 from CSD Canteen. When the engineer came to install the machine, he informed me that two parts were broken namely, Solenoid Valve and Float Switch. These parts were replaced same day but the machine is not working properly i.e. sometimes there is water overflow, sometimes the connecting pipes get detached. Next day, another engineer visited the site but the machine still has the same problem. Last complaint lodged by me on 2-5-15 vide manual complaint no. [protected] was forwarded to my previous complaint no. [protected]. Till now no engineer has visited our place. After so many complaints and no proper action on your part now I request you to replace the machine immediately. Yours is a reputed and reliable company and this type of lapse on your part is not acceptable. ******** second email sent on[protected], details are below: With reference to my previous e mail regarding malfunctioning of new RO, no action has been taken on your part. I received an SMS on 8-5-15 evening (complaint no. [protected]) saying that the matter has been resolved but with regret I want to say that no one visited us. Summers are approaching and pure water is a necessity these days. I am spending daily Rs.100 to purchase water from market as the supplied water is not potable. I am again requesting to get the matter resolved as soon as possible or I will have to go to consumer court. Kindly get the RO replaced to the earliest as the reputation of your company is also at stake. ********** After these emails and constant calls at customer care no action has been taken by the company. This is really frustrating for us. Hoping for a quick and desirable action on your part. SOHAN SINGH RAWAT, Block 21/943, BABA KHARAK SINGH MARG, NEAR - GOLE DAKKHANA, NEW DELHI 110001 Mobile No. [protected] and [protected]

Hi, i had renewed the service contract with Expert Services, vendor of Kent RO for one year from 26/4/2015 to 25/04/2016. Sales Respresentative Prasun Dey of Expert Services in Kolkata have already taken the cheque of Rs 4400 on 25th April from me for the renewal of contract howeever till date following services as per the contract has not been provided: 1. carbon filter chnage 2. sediment filter change 3.pre-filter change 4.FRT along with the membrane and now the water is not getting filtered, Infact water is simply unfit for consumption. we are currently buying water for consumption inspite of having a KENT RO at home. please resolve my issue at the earliest. REGARDS HARSH

hi, i had renewed my AMC foone year service contract for one year from 26/4/2015 to 25/04/2016. The vendor Expert Services in Kolkata have already taken the cheque from me for the renewal of contract howeevr till date following services as per the contract has not been provided: 1. carbon filter chnage 2. sediment filter change 3.pre-filter chnage 4.FRT along with the membrane and now the water is not getting filtered, infact the water is simply unfit for consumption. we are currently buying water for consumption inspite of having a makent RO at home. please resolve my issue at the earliest. regards menka singh [protected]

We purchased a Kent RO on 3rd May 2015. Till date no one from the company has visited our home for the installation. We have called up the customer care so many times but there is no response from the company. The request no. given to us by the company is [protected]. We request the forum to kindly take up the matter with the concerned authorities to expedite this issue. Thanks & Regards, Om Prakash Thareja Ph no. +91 [protected]

Totally Poor service and misbehaviour with the coustmor and bad Quality of Product. My friend give me gift of that Kent Ro Its a Canteen Purchase Product. on First May First after open it find over flow Water pointer breakage. Second Till time its not registered in your record and third a Request of PRE Filter Instalatation. After Continue 6 days request registred till now not complete and now getting a call your product is not registered thats why, I pay to him visit charge and he refuse to accept Company Warrenty CaRD. THANKS FOR GIVING ME YOUR BEST SERVICES NOW THINK TO TALK WITH YOU VIA CONSUMER COURT BECAUSE I AM TOTALLY HELP LESS NOW. Mr Sharad is the Instalatation Engineer contact no. [protected] Mr Preetam is The Pre filter service attentent today recived call after a long time waiting. contact number is [protected] Service Booking REference Number is at[protected] Ref No. [protected] Two Numbers are my registered numbers [protected] and [protected] System Serial Number Is KR[protected] SUSHIL KUMAR JAIN [protected]

The Manufacturer. This is to your kind notice that, as one of your customer, I am forwarding the below said issues against your Mineral RO Water Purifiers. KENT SUPER+ SERIAL No.KR[protected] was purchased on 19.7.14 and it was installed after 10 days by your Authorized Service Agent BSM ENTERPRISES, Choolaimedu, Chennai. Your Service Agent every time insist to fix one extra filter, what is the necessity of the same? If it is important, why this is not come along with your machine pack. I had a complaint to your service agent for slow filling of water and more reject water. They attended and advise me to replace Sediment & Carbon filter with cost of Rs.800/- (It is happened within the Warranty Period, but no Free Replacement as against your terms & conditions of Warranty). Finally I brought those filters by their Cash Bill No.3062 dt. 21.3.15 for replacement. After one week of the said replacement, again machine performance comes down, it takes more then 6hrs. duration to fill the 8ltrs. storage capacity as well more buckets of Reject Water and Veru Poor Taste of Water . I made one more complaint to your service agent, they attended and informed me to replace another 2 filter (RO & UF Membrane) with extra filter for long life all comes together cost comes Rs.4000/- Plus. I disagree to replace the same. Within One year period after purchase of machine, how can I spent again Rs.5000/-?. If it will be extended every year, what is the use in the machine? Is it affordable cost? after the original machine cost comes to Rs.14000/- in the market. I feel it is not worth in the machine cost based on the performance, your warranty never helps anything as well as filter replacement item cost too higher and duration of the same is very short period as against your Maintenance advise. Your Service Agent aims always replace filters and sale extra filters to get more revenue, they never attend the complaints to satisfy the customer issues on the machine. Kindly lodge this complaint and take a necessary action to resolve this problem at the earliest. R.PARTHASARATHY CHENNAI-5 Mobile No.[protected]

I have come across similar instances in washing machine or AC or water softener installation. the technician or service person suggest to put extra filter or some equipment and charge money for that. When called for installation support from Kent, yet again i was asked to buy an extra filter costing Rs. 1000. Why should Kent allow such things? I don't understand how can Kent miss an important filter or supply something that is necessary for a purifier seperately on extra charge. Let me know if this make sense to you.

I bought one new kent ro recently which is under warranty. It is not working since last one week due to leakage in pump. I complained on 4th May 2015. Complain no. [protected]. Machine no. KR[protected]. But till now nobody come to attend the same.

Bought the Machine some 1 year back and the machine stopped working for more than 7 to 8 times. Everytime we have to spend nearly 2k for the repairing. Extremely dissatisfied with the quality. I wish I had moved for other choices like Aquaguard.

Order placed on March 31 and today is May 9th, yet no posession of a working product. Timeline(2015): 31 March-Placed Online order at Kent Online Store 7 April -Received a non-working Kent Ozone Vegetable & Fruit Purifier. Product wouldnt turn on. Started calling the Ho but they asked me to contact B'lore office. Blore customer service person /Manikandan said he will not pickup the product as it is not RO system. I told him I can travel from my work and reminded that man clearly that it was their company's fault as they failed to deliver a working product. He said that he will get back and he didnt. Again called Kent HO (told them about their Blore service man reply) and they again asked me to contact Manikandan. 8 April - This time Manikandan handed phone to Lokesh and he agreed to pick up the product. 9 April (Sunday)- Lokesh came to pickup the product without calling me. I wasnt at home and said he will pickup the following day. Few days passed and no pickup. 21 April -Sent another mail to HO but no reply. 22 April -Called Lokesh and asked him to pickup immediately. 25 April -Lokesh picked up product Gave a call after few day and he said he is waiting for a part to be replaced and will take 3-4 days 8th March- called Manikandan/Lokesh and they told me their was a loose connection and no mention of a replacement part. I told them to give me a new product insted. They told they will call in half an hour time and as usual they didnt. Kent is run by some NALAY**S. I sent another mail to Customer care but as usual I dont think they will answer. Probably they want me to call HEMA Malini insted. Bl**dy cheap company-Kent

I HAVE BEEN USING KENT GRAND + SINCE 2010. I HAVE COMPLAINED TO THE DEALER ABOUT THE SUDDEN PROBLEM OF THE PURIFIER . THE COMPLAINT IS GIVEN 3 DAYS BACK TO THE DEALER IN ANDHRA PRADESH ": VAINAVI ENTERPRISES OF MVP DOUBLE ROADS.NO RECTIFICATION AS OF NOW .EVEN THEY DONT PICK UP THE CALLS... NEARLY 20 CALLS PER DAY... THE PROBLEM THEY TELL ME FROM T HE PAST 3 DAYS THAT THEY HAVE A SHORTAGE OF TECHNICIANS OR THEY ARE ON LEAVE. VERY PATHETIC WAY...

Subjected product purchased on 12.04.15 and installed on 16.04.15. Till date two parts has been changed and still product is not working. Also there is no system of recording complaint nos.. We are still complaining and there is no response. Serial no of product is KR[protected].

Dear Team, I had lodged the complaint for my Kent RO on 10th April 2015 with service ticket no[protected] & call number is 15D014652 for servicing as the taste of water was not good. The service engineer came on 11th April 2015, citing the reason for bad taste of water as problem in filter and said that filter needs to be changed. He committed that he will replace the filter on 12th April 2015 but he did not turn up till date. I have specifically mentioned in his service book that filter needs to be replaced. Meanwhile AMC for the RO has expired on 21st April 2015. I have been receiving the calls for AMC renewal. I have told them also that one of my complaint is still open and asked about the status also, but no response. I request you to kindly look in to the matter and get the filter replaced in previous AMC period. I am highly disappointed with kent RO response. Inspite of giving reminders none of your person had turned up for servicing.This time my ticket no was[protected], I got a message on 30th April stating Rambir will attend the call but he didnt come.On 6th May, I got the message stating Dharmendra will attend the call but he also didnt come then I got the message yesterday night stating Sanjay will attend the call and today morning I got a message saying "case resolved". Being such a big brand these type of actions are not appreciated generating false reports.Kindly look into the matter and resolve the case at the earliest.