Kent RO Complaints & Reviews

Hi Team, I bought kent water filter in last year April. Last Month I called Pure water (kent Distributor) and asked to fix the water taste issue. One technician visited and changed 1 filter and took 650 rupees. Next day I got some other issue. Called the same distributor. There was no response for 10 days. Every day they are receiving my call and saying that technician will visit and fix the issue. After continues followup one day visited and asked 2680 rupees to fix the issue, Not sure why the issue is not identified in day one. I rejected to pay 2680 rupees. Then the technician left my house without fixing the issue. I called another distributor (Aqua and Aqua company). They asked 4600 rupees to fix the issue. I am fed-up with this and paid 4600 to fix the issue. Very next day again I got issue. I called the distributor after 10 day finally they send technician. But this time again they are asking money to fix the issue. So far I paid more than 5300 RUPEES but I still the issue is not resolved. Can you please take this case and help me to fix my filter. Vijay

We purchased Kent Pearl water-purifier from [Arvinda Steel Centre, No 1298/2 9th Block, 25th Main, JayaNagar [[protected], Bangalore] on 20-May-2014. Less than one year later, around 15-May-2015, the unit stopped working (the red-light just switches on and immediately goes off). We contacted the designated installer and service provider [Sreenivasa Aqua Service, 178/10, 4th Cross, Venkatapura Main Road, Koramangala, Bangalore-560034] but the serviceman was not sent immediately. After multiple follow-ups, we finally got the serviceman to come and look at the problem on 06-Jun-2015. This serviceman (Sunil - [protected]) did not even enter our kitchen before declaring that our water purifier was more than 2 years old and we need to replace 2 or 3 filters. He must be a good baba/soothsayer/fortune-teller. Anyway, I told him to have a look at the date on the receipt and his own service center's installation date which was 20-May-2014. Then he relented and started opening up the unit and promptly declared that the micro-controller (in his words "PCB") is dead. And then he quickly replaced it with a different micro-controller unit before we could react. Then he tweaked the TDS controller to show higher TDS (~150) level in output water and "advised" us to replace the sediment filter. We were not sure about it therefore we said we will take a second opinion. He then left disappointed but not before billing us Rs.1235 (935 for the spare and 300 for service). The very next day, 7-Jun-2015, our Kent Pearl stopped working again. This time, the red-light switched on but the green-light did not switch on and obviously no filtered water was output. We contacted Sreenivasa Aqua again. They again delayed despite multiple follow-ups and finally we received another serviceman (Harish - [protected]) on 17-Jun-2015 who, again, opened up the unit and declared the micro-controller dead. We were understandably disappointed since it was replaced on 6-Jun-2015. He, then, proceeded to replace it but, since we showed the 6-Jun receipt, he did not charge any money for the spare. But he did change the pre-filter and billed us Rs. 350 (just took the money and did not give receipt giving some excuse). Incidentally, this man said that the TDS level is good enough (at ~30) thereby contradicting his own colleague's (Sunil's) prophecy. Within an hour of his leaving our house, our Kent Pearl stopped working. Same problem as before. Red-light on but no filtered water output. We are getting increasingly frustrated but trying to contact Sreenivasa Aqua. All we get in return are rude responses and apathy. They absolutely do not want to own their service mistake and say that our electricity supply is fluctuating and damaging the micro-controller. Nevermind the n-number of electrical appliances in our house which run perfectly well, most of which without a stabilizer. What a ruse! At this juncture, we are extremely annoyed both with Kent Pearl water-purifier and Sreenivasa Aqua service agency. We also have a couple of our neighbours who are facing similar problems with their Kent purifiers all being serviced by the same agency. We will, of course, discourage every prospective water-purifier buyer in our social networks from going the Kent-way. We will also post this message in all possible forums to spread awareness about the hassles of living with a Kent water purifier. We have decided to move to consumer court as a last resort but before that, I volunteered to contact Kent Customer Service once. Hence, I am writing this to you, believing you stand by the products you sell, with the hope that you will intervene, take some kind of action and provide a solution to this nuisance.

I have taken the AMC from ‘Good Mineral RO’ Bangalore for my Kent water purifier. I have logged a complaint to Kent customer care earlier and good mineral ro people repaired that time and I was told them they are authorized Kent Service people then insisted to take AMC from them. This was around 2 – 3 months ago, since these people engaged by Kent customer care, I have taken the AMC. Last Saturday (i.e 6th June) I have logged a service complaint (SR No: 7891) with them and they didn't turn up. More than a week I had been following up with them, the only way I can reach them is through their landline and they always tell they will send the engineer. Then I contact 'Kent Online Care' (on 14th June) and I got a call from Kent 2 days later and advised me that they are sending a request to Bangalore team with ‘High Priority’ to resolve it as soon as possible. I was told someone from Bangalore team will contact me, but nobody contacted me yet. I've send another follow up email but still no one is bothered to look on the customer issues. Now I'm stuck and dont know what to do. Both the service center and Kent compnany is not providing any help!!! I'm just posting this just for a warning to whoever going to buy a Kent water purifier to understand the pain/frustration that you will have to go through after you but Kent products. If you buy Kent RO, you are walking to hell. -Nidhish- +[protected] [protected]@email.com

Dear Sir/Madam, We purchased Kent Pearl water-purifier from [Arvinda Steel Centre, No 1298/2 9th Block, 25th Main, JayaNagar [[protected], Bangalore] on 20-May-2014. Less than one year later, around 15-May-2015, the unit stopped working (the red-light just switches on and immediately goes off). We contacted the designated installer and service provider [Sreenivasa Aqua Service, 178/10, 4th Cross, Venkatapura Main Road, Koramangala, Bangalore-560034] but the serviceman was not sent immediately. After multiple follow-ups, we finally got the serviceman to come and look at the problem on 06-Jun-2015. This serviceman (Sunil - [protected]) did not even enter our kitchen before declaring that our water purifier was more than 2 years old and we need to replace 2 or 3 filters. He must be a good baba/soothsayer/fortune-teller. Anyway, I told him to have a look at the date on the receipt and his own service center's installation date which was 20-May-2014. Then he relented and started opening up the unit and promptly declared that the micro-controller (in his words "PCB") is dead. And then he quickly replaced it with a different micro-controller unit before we could react. Then he tweaked the TDS controller to show higher TDS (~150) level in output water and "advised" us to replace the sediment filter. We were not sure about it therefore we said we will take a second opinion. He then left disappointed but not before billing us Rs.1235 (935 for the spare and 300 for service). The very next day, 7-Jun-2015, our Kent Pearl stopped working again. This time, the red-light switched on but the green-light did not switch on and obviously no filtered water was output. We contacted Sreenivasa Aqua again. They again delayed despite multiple follow-ups and finally we received another serviceman (Harish - [protected]) on 17-Jun-2015 who, again, opened up the unit and declared the micro-controller dead. We were understandably disappointed since it was replaced on 6-Jun-2015. He, then, proceeded to replace it but, since we showed the 6-Jun receipt, he did not charge any money for the spare. But he did change the pre-filter and billed us Rs. 350 (just took the money and did not give receipt giving some excuse). Incidentally, this man said that the TDS level is good enough (at ~30) thereby contradicting his own colleague's (Sunil's) prophecy. Within an hour of his leaving our house, our Kent Pearl stopped working. Same problem as before. Red-light on but no filtered water output. We are getting increasingly frustrated but trying to contact Sreenivasa Aqua. All we get in return are rude responses and apathy. They absolutely do not want to own their service mistake and say that our electricity supply is fluctuating and damaging the micro-controller. Nevermind the n-number of electrical appliances in our house which run perfectly well, most of which without a stabilizer. What a ruse! At this juncture, we are extremely annoyed both with Kent Pearl water-purifier and Sreenivasa Aqua service agency. We also have a couple of our neighbours who are facing similar problems with their Kent purifiers all being serviced by the same agency. We will, of course, discourage every prospective water-purifier buyer in our social networks from going the Kent-way. We will also post this message in all possible forums to spread awareness about the hassles of living with a Kent water purifier. We have decided to move to consumer court as a last resort but before that, I volunteered to contact Kent Customer Service once. Hence, I am writing this to you, believing you stand by the products you sell, with the hope that you will intervene, take some kind of action and provide a solution to this nuisance. Sincerely, Sandeep K

As per tall claim the purifier is to give pure water. The machine purchased by me stopped without any alarm.On servicing it was observed that the bottom of the storage container was full of black impurities collected over a period of 2 to 3 months. How did the membrane allow this? This indicates that claims made are all false. One can be subjected to impure water without indication. No convincing answer was given by technician. No reply given to my earlier complain? The machine is not at all cost effective. ad appears to be only a marketing gimmick?

We are highly fed up with the post sale service of Kent. The immediate issue is it is almost over two and a half week ticket has been raised with Axis Consumer Services Pvt. Ltd., Kolkata for a New RO and additional filter as suggested by technician...so many days have passed..no service received. Moreover the Proactive service seems to be NIL. In AMC the service people are supposed to visit for free service every Quarter which we never received in the past 2 years. The purifier itself does not seem to be very efficient. Every now and then there are issues with the system. I would NEVER recommend Kent to anyvbody! The AMC service people who come seem to be cheats asking for more price for any replacement! wrost!! - Ranjani Thyagarajan [protected]

Dear Team I have purchased a Kent Super Star water purifier on 13/6/15, after 3days machine not working and have had 2-3 complaints that it is not working and even today it is not working. I am fed up of complaining every time for a brand new machine. So please help me for getting resolve

Hi, I bought Kent last year. After that once filter changed. Last month water taste was not good. I called Kent Distributor technician reach to fixed the issue and charged 650 rupees. But still water taste was not good. every day I am requesting Distributor to fix the issue. But They are not reach to my home. I sent email to Kent service desk. But no use. PURE WATER HOUSE NO. 30 6TH CROSS, HUTCHINS ROAD, ST.THOMAS TOWN Finally one day technician visited and now asking 2600 Rupees for fixing the issue. initially they have not fixed the issue and took 650 and now they are asking 2600. Then I approached another distributor (Aqua and Aqua). They asked 4500 rupees for fixing the issue. By the time my children suffering from Cold and fever. I paid 4500 rupees and asked to fix the issue. After next the again water filter was not working. I spent more than 5000 rupees, But the issue was not fix. When i call Distributor they are not attending to fix the issue. Can you please take the case in this forum.

Dear sir/Madam My KENT EXCELL+ MINERAL RO is not working properly which started from 9-9-14, matter was reported to KENT RO SYSTEM LTD. Auth. service centre :Plot no. 130, Industrial Area-1, Panchkula, Ph.-[protected].Your engineer has come on 10-9-14 and change the solenoid value and charged us 600Rs. Again the same problem occured on 30-10 14, we again report it to same service centre, same engineer came and changr the same part as previous and charged us 100Rs. Third time when problem occur i.e on 17-2-15 same engineer came from service centre telling the same issue again and again also we asked him to change the tap, which he changed it for 900Rs.By seeing all these scenarios we tell the service centre member to change all the filter, they again send the same engineer at our place to do the whole task on 18-4-15, the overall cost came up is 1500Rs. For few days our purifier work properly, again the problem occur we call same service centre explaining our problem 26-5-15, they refuse to listen to my whole conversation again and again and just ask my adress and hand up my call, the service man came on 28-5-15, but this time another man came and check the problem and cost us 300Rs. Now again, after last service the problem of water leakage had been started at very large rate, though we again complaint to same auth centre.the man came on 11-6-15, does not able to solve the problem and leave our system off through out the day.Today also we call again to them till this time ie.3.10pm, although I made them a call at 1.00pm, no respose has been shown from their side. The main thing is that the service center has taken a lot money from us by fooling us and hasn't provided the correct solution regarding our problem and still has left our R.O. is in bad condition. Snehlata [protected]

Dear Sir/Madam, My Kent Supreme RO+UV Water Purifier is not working since from 2nd June 2015, matter reported to KARAN ENTERPRISES 42 A/D, GANDHI NAGAR on 4th June your boy visited my residence and changed the Auto Flush by charging Rs 900/- but the said water purifier only worked for half an hour. Till then almost everyday matter has been reported to your office/officer Mr. Varun, thrice your boy visited with Old/2nd hand/ Repaired Auto Flush system. My water Purifier is still on serviceable mood, very poor service is provided to the customers Advise for the further action, Should I proceed to consumer court. With Regards, Jagdev Singh charak Mob: [protected] 76, kaluchak P/o Kaluchak, P.S: Gangyal, Near Amar Shopping Complex. Teh & Distt: Jammu-180010

Hi 2month ago i am buy a new water filter, yet filter is not working, yesterday i am submit a complained help line no-[protected], He promise to is my complained solve but my complained is not solve, Many time call providing no but no body pickup the call. Please help me on same Complained No-11210 Sanjay Sharma [protected]/[protected]

This is to bring to your notice of a purchase, I made on the 19th of July 2014 of the above mentioned product via online purchase from the company's website. This was delivered to me and fitted by the authorised service and spare parts dealer Shree Sadhguru Enterprises. On 27th Feb 2015, I complained that the Syringe and the Filter need replacement since they are not functioning upto the standard. I was charged Rs 750 for a spare kit replacement in, spite of the product being under warranty. I believe I have made a huge mistake by trusting this online order and in the service center since within 2 months, the problem perishes again and I am dependent again on other sources for water which are not only unhealthy but also pose a risk. Request you to take a look into this order and help us further. Buyer Name : Ahmed Ali Khan Purchased date : 19th July 2014. Delivered by : Shree Sadhguru Enterprises, Sanath Nagar. Hyderabad.

I bought a Pearl RO Kent filter 2yrs back and have been getting this red sediment at the bottom of the tank the company has made us change all the possible filters as well as the membrane we paid for everyting except the membrane which I refused to pay.They also told us to get the AMC which we did but the sediment problem still persists The company has not been able to resolve. Kindly help me regarding this problem. Mrs Sheila Deb

We have been using Kent RO Max for last more than 2 years and we are very happy with the product. Unfortunately we are facing tough time with the servicing. We are continuously following up for the servicing for last 1 month with one of the service centers. One lady named, Ms Karishma (telephone no –[protected],[protected] every time promises that the person will visit, but no one visits. Surprisingly when I checked on this website Consumer Complaints, I found the similar complaint against this lady. Request the company to 1. Handle my service request at the earliest 2. Identify why this is happening

i had done my AMC on 2/4/15 and thereafter kent r.o service providers are refused to change my r.o filters .i m not satisfied with the kind of services kent r.o. dehradun are giving. kindly resolve/repair as soon as possible so that we are going to continue with your product mrs chanda bisht 214 salawala dehradun 248001

I have tried to call and lodge a complaint for the non functional KENT RO with customer service nos.[protected] or[protected] with a consumer executive namely Ms Karishma on 30/05/2015 and she told me the person will attend it on Monday But noe 1 came and again I called but in vain..Finally I got her on call on next saturday i.e 6/6/2015 with again complaint no DS45 and informed me that Mr. Ravi will attend it by 1 PM but again i call her at 2 PM then she told me that he will come at 4 PM again at 5PM she told me that he will attend it by evening...But noe one came and also every-time she promised me that i will get a call back with details of person who will b attending it...Every time I called her and i can get her after several trail...Till today I didnt get it repaired...

Dear Sir, My self Dharmendra Varalia having Residing at Ghatlodiya, Ahmedabad Resi No.[protected] and (M[protected]. I have purchased KENT RO system since last 3 years ago and give service contract to vee enterrpise[protected] They have not issued a service card. To many phone calls from our side, but the behaviour of vee enterprise is very bad. As per vee enterprise our contract is completed. we ask service card they do not provide. Only one service was done in last year. Pl. do needful otherwise I can take action through CERC (consumer Education Research centre) DHARMENDRA VARALIA

I bought a kent ro system a year ago .. From the very first day i am facing technical issues .. Whenever i file a complaint regarding its service, they used to visit my place and replace some parts in it..i have spent more than 5000 rs on its service.. I have also taken its amc policy which is of no use... They use cheap quality products ..i have replaced its membrane which costs near around 2500 rs thrice in a year...that product doesnt even works for 3 months.. The company is charging very high and not providing the best services to me.. The complaint number which i registerd on 03/06/15 is[protected]... Now they dont even pick my call .. And not providing me with best services... My registd mob is [protected] and name is deepanshu nagpal... I hope my problem will be resolved at the earliest... Thanks

Customer name : Mr. Keshar Agarwal Model : K.G+ Date of Installation : 08.10.10 Customer Code : OCT'10 Contact no: [protected] Email id: [protected]@yahoo.com Dear Sir, A week back I had complained to you that my Kent RO system was not functioning properly . One of your men had come to service but his services were unsatisfactory. your agent supplied duplicate parts as it is written on the products that the products are duplicate. We Mailed you few days back about this complaint but there was no action from your end. I am sorry to say but it seems that The Company is interested in selling the products but not providing after sale services. I request you to replace the diplicate psrts of the machine with the oroginal parts and punish the sales service provider. Looking for your early response and your early feedback.

Dear Concern, I purchased a brand new KENT SUPREME RO on 5th May 2015. I have ordered this product online through EBay.IN after researching on the Kent website. it was told that the KENT ensures quality of products and it will run longer without any trouble . However the product stopped within 2 weeks of purchase and thereafter the problem of the filters inside leak and heat up the unit. Newly installed KENT SUPREME RO stopped working completely. Every time an engineer comes and fix some part of the machine and it will run for few hours and again the same problem. I am frustrated with this kind of product and its quality. This is a fraudulent on the quality and promises that company is making to its customers. It’s a fake-selling of product and product sold by you is faulty. Please re-call the RO and refund the money because any new product of this kind fails. even if you give a replacement it will fail again. If you are not refunding the money, I will be forcing myself to pursue this with the consumer court. • KENT RO Supreme Water Purifier Ebay Order ID[protected]. • Purchase date - 5th May 2015 • Name – Raman Singh • Address – #8, Lakshmi Narayana temple road, munekollal, Bangalore • Contact – [protected] / Email – [protected]@gmail.com Regards, Raman Singh.