Kent RO Complaints & Reviews

Hi Kent claims that we have TDS control, but i cant see any such feature in my kent pearl model instalation guy told its not necessary for you my tds in water is 42 ppm.which is some what below acceptable range., plz post pictures of it.(tds controler) [protected] [protected]@gmail.com

I spent my hard earned money & bought Kent Supreme worth INR 17000 on 23rd of August 2014. People came for the first service after four months and after that problem started. After a day of the first service this filter is taking 1hr 30 mins to fill the entire tank more over continuous flow of wastage water that generally happens when the filter is on, that was stopped. When the service people came they said RO candle is not working and they changed it. After this later more after one week my filter stopped working entirely. Again people from service centre came and fixed that up. Presently this product is working fine. The main pain that I got and still worried is that since this filter is in its warranty period hence there is no charges incurred. Once the warranty is void then the charges comes in. If is span of six months this product was hospitalised twice and its parts are getting damaged so frequently, what will happen when the warranty will be void. I think while purchasing this product I was given a dead product because of which every parts of this filter getting spoiled every now and then. I informed Kent about it and asked them to change this product but they are not giving hit to my words. Whenever i'm calling them up to speak with their manager, I am informed that he is not available and will contact me later. This is just ridiculous when nothing works people simply run away from the field. Kent says they are WORLD's NO 1 water filter, I say simply rubbish...just wastage of money. Anthony [protected]

Dear Sir, I would like to bring to your notice that I am a valued customer of KENT RO for almost 10 years. During the period, my RO system was frequently serviced and the filters were changed periodically resulting in its satisfactory working up to last year. In April 2014, my RO stopped filtering water. When I complained, the service person came and told us that the membrane is totally clogged and needs to be replaced with a new one. On his advice, the membrane along with filters was replaced. Last month, we observed that the speed of filtering has slowed down, so we complained about the same to the service centre. The service person came and to our shock, he suggested that the membrane needs to be changed again. I am aghast to observe that the original membrane was changed after 9 years and the latest membrane needs a replacement in just 9 months! I would like you to know that I am living at the same place for the last 10 years and there is no appreciable change in water quality. People are using other water purifiers and the membrane has not been replaced in the last 2-3 years. Also, I have a small family and am not a heavy user of water. Keeping all above in mind, it looks that either the serviceman could not understand the real problem as my RO is still filtering but at a very low pace or the supplied membrane and the related filter were below standard. In both the cases, I am at a receiving end with none of my fault and drinking water by buying from the market. Sir, I am recommending KENT RO to virtually everyone and giving my own example that their membrane is a quality product and needs no replacement for a long time. However, this incident has shocked me. In view of the above, you are kindly requested to look into the matter and do the needful on urgent basis. NALIN K. CHAUHAN Flat No. 29C, Express View Apartments, Sector-93, NOIDA Ph. No.: [protected] Email: [protected]@hotmail.com

Dear Sir, I have purchased a KENT GRAND Water purifier from ABBREVIATION Home & Kitchen Appliances, Head Office 133A J.K.Street, Uttarpara, Hooghly, Ph.[protected]/65198072, Branch Office 175 G T Road, Badamtala, Ramkrishna Apartment, Shop No.9, Baidyabati, Hooghly. I have paid the amount Rs.18, 000/- by three installments. Since purchase two months were working properly but after then it is disturbing several times. My sincere thanks to the Agents that when I call over telephone they came and immediately repaired. I want to know that why the machine is not working properly and disturbing several times and how many days I will suffer and after completion of Warranty period should I dispose the machine permanently? I need your valuable opinion at the earliest so that I can take necessary steps further. My details are : Mr.S.Dey C/O, Mr.R.C.Dey 199(63/9) N.T.Road (II) (Nursery Road) PO: Baidyabati, Hooghly, Pin 712222 Phone No.[protected] mail.id ; [protected]@gmail.com REMINDER Sir, I complained before few days back but still I do net get any reply yet. Hope you will kindly take the matter seriously otherwise I have to think alternatively. Please reply my mail id which is mentioned above. Regards 20.2.2015

I have purchased kent grand +, i am getting frequent problem one or another even after regular serv ice i fed with the problems. last two weeks back i changesd the motor . filter & membrance alomost all part. spent nearly INR 9000..nw again i am getting problem if cal the same service guy he cell is switched off.. by unknowlingly i drunk unpurified water & suffering from typhoid... worst service & worst product.. dont go for kent...

I had bought Kent Grand + about 2 years ago.It was printed on the machine that FILTER CHANGE ALARM but i hadn't heard any alarm since it was bought.

PLEASE help.

Shashankshekhar Rai

This is reference to Order No: [protected] & Invoice: BM808 for Kent supreme model water filter. We have bought Kent supreme model from SRS Enterprises, Bangalore with Invoice Reference Number bm808 dated 20th September 2014. It’s just 3 months over, I have observed within 3 months 2 times I repaired my water filter for which I am keep paying additional money would like to understand why would I pay every time when warranty of machine is covered for 3 years. I have taken warranty as well during Purchase time. I would like to know why every visit engineer is charging visiting charge as well as Instrument replacement charge. I request you to send me scan copy of my Bill/Invoice with Warranty details including all terms conditions. Due to my shifting to US, I misplaced my actual invoice. But I do have information about Invoice and order details which I have Witten above. If anything wrong in my understanding please send me all details. Please do the needful ASAP. Send me scan copy of warranty card.

Last week I purchased a Kent Gold water purifier from a local dealer, it worked fine for the first day but then it start giving very bad smell, i think instead of purifying the water it makes the water much more impure. I keep using it for 1 week hoping that the bad odour will go away, even i have already cleaned UF membrane 4-5 times during this period, but problem persist, so you are requested to solve my problem as soon as possible... My...

I have been using Kent RO for many years. I always subscribe for AMC(service Code 5421) to get good service but I am sorry to inform you that your local franchisee at Ambala .M/s Hardeek Care Services Shop no. 56 lal kurti bazaar near Bus Stand, Ambala Cantt.Telephone : [protected], [protected]has failed to provide services.I called the franchisee on 23 Jan for service but he failed to provide satisfactory services with excuses like spares not available etc.

my product kent guard+ serial no kr[protected] amc done on 12 jan 15. for last 3 days the filter alarm was ringing and now filter is not working.i have been calling [protected], [protected] and call kept getting directed to same no.then i called [protected], no of mr pramod who did our amc but he did not pick up the call.now its an emergency since the filter is not working and we do not have drinking water.pl send some one at the earliest to rectify the fault.my address is as under alok sinha 59/2 baird place delhi cantt 110010.

Dear Sir, I would iike to bring in your kind notice that I have purchased your water purifier Kent RO Grand+ on 2nd September 2013 from your dealer M/S Kitchen Care Patiala Punjab vide invoice number 9633. It is almost more than one year time passed but nobody came for its service and when I have contacted for the same their approach is totally different. They denied to give us free service facility by saying that it is out of warranty and if we want service then we have to pay for the same. Logically it is their duty to inform us timely for the same but nobody approached us and even when we approached then their behavior and dealing is also very rude. Kindly look into the matter and give me solution for the same.

sir, we had purchased Kent RO device dated 9/06/2014, after 2 months we put a additional system for water purifying ( Rs-1000/-), Next day it gives leakage, immediately we informed to service center, but no response, after several call he come & rectified, last one month we are facing problem, it is in brake down condition in between one day service man made repair and replace the some coil and take money (Rs 250 /-), after next day again it is same in brake down condition, there fore we are requested kindly properly rectified or replace new one, provide proper Sr.service person arrange with in two days from received phone call from customer.

We have purchased kent elite mineral RO on19/05/2014 from your dealer Gladiator Engineers, Trichy 18.SERIAL NO IS KR[protected] Now it is not working .Being the government organisation nearly 40 to 50 staffs are working in our office we are facing lot of problems .We have called the engineers for servicing but he is blaming us and not attending.only once he visited and said there is no problem in the purifier and inflow of water is not so force so only problem he told.then why salt water is coming, automatically machine is not switched off heavy water flow in the cabins etc .Kindly take necessary steps to rectify our problem else matter will viewed seriously. Our address is CENTRAL BANK OF INDIA, REGIONAL OFFICE 1-C, RANGA COMPLEX, WEST CHINTHAMANI KARUR BYE PASS ROAD, TRICHY.PH NO[protected]

Hi, I have bought the kent supreme model in may'14 and from then onwards almost it has stopped working for more that 7-8 times. It is really very problematic . We donot have any other source of drining water at home. Can you please make an arrangement so thjat we can get a replaced model. You can understand, if a new machone stops working in every 10-15 days. We then need to buy water and drink and do our works. please do the needful

Local dealer has charged for following items.please verify and tell me. UV Lamp-600/- UV Blast-935/- (they replaced both the item on[protected] Carbon filter-600/- Sediment filter-600/- IR Arry-600/-(they replaced all these three items on[protected] SMPS-935/-(on 16.01.2015)

I purchased a KENT SUPER PLUS (Mineral RO Water Purifier) on[protected] through online. Invoice no : WSM 13000975. S/N : KR[protected]. During sale we were committed by company person that there are 4 free servicing in the first year of purchase this product. It’s now almost 1.5 years and no one from company side came and visited the product for servicing. ‘PRAMIT ENTERPRISES’ who are the authorized service provider of this company and Mr. Pramod Kumar Nag ([protected]/[protected]) is the concerned person of ‘PRAMIT ENTERPRISES’. For almost last one year we have repeatedly contacted both ‘PRAMIT ENTERPRISE’ and ‘KENT CUSTOMER CARE’ for servicing the product we have purchased. However no one came and visited at our place. Always both parties are asking me to contact the other party for availing the free service. And each time both parties kept on giving false commitment to us. For last one we are not being able to drink water of the purifier that we purchased. Unfortunately we used the purifier’s water to make my one year daughter’s food. And the very next my daughter was admitted to nursing home for 4 days for diarrhea. In media KENT shows that they help us to drink the best water and provide the best service. But I must say that KENT is the worst company I have ever seen. They don’t even bother to solve customer’s problem. We have never seen such an unprofessional and irresponsible organization before. They only know to sell their product but don’t bother for after sales support. We are really suffering now to purchase purifier from KENT. This is our worst mistake to purchase the KENT purifier. Last week also I called on the customer care and again I was routed to ‘PRAMIT ENTERPRISE’ and they said that we have to pay for service since the warranty period is over. My question is that if there is any dispute in the purifier then why should I pay because of company’s irresponsibility and unprofessionalism? Before this complaint also I lodged online complaint in consumer forum 1.5 months back, however no resolution yet been provided to us. · Authorized service centre name : Pramit Enterprise · Owner name : Pramod Kumar Bag · Contact no : +91 [protected]/[protected] · Product invoice no : WSM 13000975 · Customer PO :[protected] · Order no : EB1302280 · Customer name : Sandip Basu Chowdhury · Customer contact no : +91 [protected] · Customer mail id : [protected]@gmail.com

I m fully harassed from kentro service provider i call many times to service man that didnt come our destination and always give a excuses..and now our ro has a low tds n have a change of water taste company will fully irr responsible and cant fulfill my complaint and its dangerous for our health.please take action immediately as fast as possible...

Hi Team, Kent RO Service Engineer visited my place after a routine service call. However my work is not completed fully but he has taken the full payment from me and assure me that he will be coming next day or max next to next day (engineer visited on[protected]. But after several times of calling he is not coming and not responding my phone calls. Service engineer came and told me that there is a problem in my RO Filter. So he replaced that filter forcefully. But there was no alarm indicating in my RO. However without alarm he suppose to replace my RO Membrane !! He only replace my RO Filter but didn't do any maintenance of other filter, other paths of RO machine & Side filter. This time simply I called the Service engineer for only routine maintenance. So I am requesting you to provide me the service engineer in my place again this time I will not pay any fee to them. Agency Details : Agency Name: Swemi Enterprises Service Engineer Name :Ratnakar Service Engineer Phone No:+91-[protected] Amount Taken :2500 + 300 (RO Filter + Service Charge) Be careful of this type of frauds . Thanks,

I am Murali kumar R, residing in Triplicane, Chennai 600005. This is my number [protected]. I got my Kent RO serviced only 4 months back by replacing RO Membrane, Sediment and Carbon filters. But again I have got the problem in my RO and the technician is telling that my RO membrane has got blocked. The rate of the RO membrane is Rs.2500. How can we be able to change our RO filters once in three to four months. The other brands RO filters(like Eureka Forbes) are coming for around 1 year, if not for atleast for 10 months. When we approached the kent service center in chennai, they say that they can change the RO filter within warranty only if it gets obsolete within 3 months. They themselves are accepting that the life of the RO will not come for a year or so. We need a replacement of our RO membrane without cost because we cant bear the cost of 2500 for every 4 months. It is upto to them to provide a good quality membrane and sediment and carbon filters. Atleast they should manufacture the candles according to the quality of water in the city.

i have bought a KENT MAXX by May last week 2014. Filter Alarm went on beeping now unauthorized service dealer has changed filters and charged me INR 1500/- where as original Filters cost INR 850/- which i checked with a authorized dealer Kumar Electronics in Tuticorin. Kindly place a law suit againts Vintech Contact number:[protected] as the person was irresponsible in answering. If i am asked to produce the bill & product with replaced spare i will.