Kent RO Complaints & Reviews

Dear Sir/Madam,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

i am also using kent and i must say it is a good product because I find my relatives and friends who use water purifiers of other brands are complainning of their water purifiers everyday.

Think its under warranty...
After warranty within 3 months I had to spend INR8000 to keep it working...
Lucky I am using soft water. If it was borewell water then had to replace every 6 months.

Dear Mr.Sharma,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

Dear Sir,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

Dear Mr.Patel,

As per your telephonic confirmation, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

Dear Mr.Vadan,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

This problem not rectified completely again drop drop from in line carbon filer please once again send your service engineer.

Thanking you

Dear Mr.Prakash,

We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.


Warm Regards,
Team Kent

Dear Mr.Prakash,

As per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

Dear Mr.Mukherjee,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

Dear Mr.Mukherjee,

As per your telephonic confirmation that your problem is now resolved. We have forwarded your valuable feedback to the concerned department. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

Dear Sir/Madam,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your contact details at http://goo.gl/forms/rS4fu6L2AA. Our team will get back to you shortly and provide required assistance.

Warm Regards,
Reliance Digital

Dear Mr.Gore,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent

Dear Mr.Vasu,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

Dear Mr.Ulaganathan,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

Dear Mr.khan,
Greetings from Kent!

We have already shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent

Dear Sir,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

I have sent you an email with my contact numbers..

Dear Mr.Vadakkumpadath,

Thanks for sharing your contact details. We have shared the same with our concerned department. Someone will contact shortly as per your convenience.

Warm Regards,
Team Kent

Someone called last Friday and hung up saying that she needs to talk to her manager and will call back right after. No response after that. My unit is broken for a week and half now (which was running ok before the service) and Kent doesn't seem to be bothered about it.

They sent the old guy again today and now I have to pay for a broken choke too (which was working fine before their service). I have sent the customer care a fresh email (below). You can also listen to that last call I made here [https://drive.google.com/file/d/0B7JyZxP8TTm0THFtNHhjVmFYS0k/view?usp=sharing]

=============================================
Hi,

I have tried calling your dealer, customer care number, online forum customercare.in several times in the last two weeks. Every single one of them have asked me to call someone else giving me new numbers and the last person I was asked to call, Mr K Balagi[protected], didn't pick up my call.

So here is a brief about my issue:

The unit, right after the warranty expired, started getting slow on producing pure water.
When I called the dealer, they sent a guy (Raghu) who without even checking, gave the verdict that RO filter was broke and needed replacement which will cost me 2500Rs.
When I said I was not happy as the guy didn't even check the system, they sent another guy (Mylari) who asked me to replace six filers instead of one at a cost of 4350Rs.
I didn't want to pay this much as the unit has a history of breakage (six times in past one year) and the amount didn't seem reasonable. I asked the guy to put the unit back in its state as there was no electricity at that time. He promised to return later but didn't show up. When I tried to turn on the unit it seemed totally dead with no response at all.
Called the customer care again and the guy there shouted at me asking me to go to court if I want service. He told me that I didn't pay for the service (which I did and I have the receipts with me).
When complained via Customer Care again, they told me that I have been calling the number on the unit which was not actual customer care but dealer number imposing as customer care number.
I found out the customer care number and customercare.in contact and tried reaching Kent that way.
A lady called me from Kent care and told me that she will talk to her manager and get back to me. But she didn't.
When I complained again, they sent a guy today (Raghu again) and he told me that the Choke is broken now and that will cost me 950Rs. The unit was working before Mylari serviced it (and after Raghu left) but now I have to pay for a mistake Mylari made.
Called Customer care number [protected] and I was asked to call Mr RS Rao[protected], regional service head.
A lady by name Prathibha picked, talked to Raghu and told me she will contact Bangalore head Mr. Manikandan (whom I have tried to reach before as directed by care but was on vacation and the in place guy asked me to call Customer care number) and get back to me in 10 minutes.
She didn't get back to me even after repeated calls and the receptionist asked me to call Mr K Balagi (message from Prathibha)
Mr Balagi didn't pick up his phone after repeated calls.
Now, I need to get my unit fixed, to the stage it was before the last service, immediately, and the broken filters fixed right after that.
I am expecting you to either give me a refund on the unit or extend its warranty as I do not see a point in spending 4000+ Rs on a unit which has broken down 6 times in the warranty period. If it continue its current course, I will end up paying around 25, 000 Rs this year, which is way above the unit's initial price. If you cannot agree with this, I guess I will have seek help from consumer court and find a legally feasible solution to this conflict.

Expecting an immediate response.

I've had an equally disastrous experience with Aishwarya Solar TEchnologies.
After geeting the service done just 4 days ago, today I noticed that my Kent was leaking.
When i called the numbers given on the bill - the lady asked me to repeat my bill number atleast 10 times. Which was quite irritating.
Then she asked me when the service wasd one. I told her 15- DEcember - and she kept asking which month!!! I said "obviously this month" She then told someone that I was calling and asking for a service for 15-December-2013!!!
I told her "Are you deaf" to which she said "Pls go to police station or consumer court"!!! I intend to file a complaint against Kent & Consumer court both!!
This is absolutely ridiculus!

Dear Rashik,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

Dear Mr.Seetharaman,

We regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent

Dear Sir,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

Kent Supreme is one of the worst product I have ever seen. From day1 it starts giving problem, I got new machine replaced as delivered was faulty internals. Then after every 3 months it is giving problem then service engineer will visit every time and replaces something or other and get Rs. 500 charges.

Lastly two months before he replaces RO+UV and extra purifier set and charged me Rs.7000 and told it will run for next two years.

But again after 1 months its starts giving problem, water gets leaked inside the Purifier and service engineer said cylinder burst inside and need to be replaced. I got pissed off and don't know what to do now.

This is one of the WORST company I wrongly trusted and spend around 12k for repair for this junk purifier. I will make sure no one buys this product and get annoyed.

KR[protected]

Dear Rajesh,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

Dear Members,
The persons with RO Filter residing in KOLKATA we provide servicing of any brand RO Filter at very reasonable rates and only charge when the problem is solved, no visiting charge is taken, when we solve the problem we charge. So we will be happy if you call us at [protected] or mail us at [protected]@gmail.com. We always try to be on time so that our customers don't face purified water shortage.

Dear Mr.Mittal,

we deeply regret the inconvenience caused. We have already shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent

I have not received any call from Kent support team. Is anyone looking into this issue ?

Dear Mr.Mittal,

Your complaint is under process. Kindly cooperate with us. We will revert shortly.

Warm Regards,
Team Kent

Dear Mr.Mittal,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent

Dear Mr.Mittal,

As per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know
if you require any further assistance.

Warm Regards,
Team Kent