Kent RO Complaints & Reviews

The worst services I have seen till now from AXIS Consumer Kolkata (RO Service Provider). It's pathitic. Is it possible we can shift to any other RO service provide in Kolkata Otherwise it would be good to Switch to another RO Service rather than KENT....

KENT RO..CUSTOMER ID NO: 0282428 I regret to inform you I have purchased a RO on 12th November, 2013 and from 14th November, 2013 it started giving troubles.. Complaints again ON 22nd Nov, 2013, 4th February, 2014, 12th June, 2014 and 10 July 2014 and so on... The equipment is not working properly.. need intervention and replacement of the equipment The Guarantee is going to expire on 12th November, 2014... Quick response is requested...

Hi, In first week of Oct. I got new Kent Gand + Ro Installed and within a months time it has stated give problems. I see water leaking from the unit after every 10 days and its very difficult to get Kent Technicians for fixing issues. Now again I see this same water leakage in kent Ro and this time Kent distributor has denied service. Can you please provide some help, my RO is not working since past 4 days. Contact No.: [protected] Address:...

Dear sir plz solved my RO problem because i'm suffering for last 10 days bt till now not solve my Kent Ro problem.. I have calling again and again bt not resolve. Address- Satyanarain GobindRam New Mandi Narnaul Distt. Mohindergarh (HR)-123001 Contact Person- Dinesh Contact No- [protected], [protected]...

We have 3 water purifier machine (10 & 50 liters).From last 6 months we are having regular problem for the same machine, From Kent no one is coming to give the service & doing servicing till now when we call them to solve the problem, they don't tell that you can take AMC in the warranty period without other charges.Moreover we have changed the membrane rods & etc parts as suggested by your technician in our both the machine by...

we have done the AMC with Alex Home appliance, And this is the 3rd renewal which has been made. There was no problem in the initial period. But since the last renewal which will be around 7-8 months back, one Mr. Sukumar has been assigned the job by the company. And I started having one of the worst experience with kent RO system. It has malfunctioned more than 7-8 times in this period. And whenever this gentleman has attended the job, he...

Product: KENT SUPEREME 0% water wastage in RO purifiers Serial no: KR[protected] Engineer Visited: KRISHNA KUMAR I have Kent RO (Serial no kr[protected] but am very dissatisfied with Kent customer service. Latest example is complaint no.[protected] made on Oct. 31 that system is not working remains unfixed to date despite repeated complaints over 4 times. As a result, He replaced membrane but the result was that the wastage water increased...

I have been using a Kent RO machine for the past 2 yrs. The pump-motor joint has started leaking, perhaps its because Kent is using plastic parts to cut cost and they wear down pretty soon. The technician was not able to repair the leak, and has asked us to replace the whole pump itself. Now, 1. Why should the pump-motor unit be replaced, if its only a leak problem and not a motor problem. Obviously cost of repl is high Rs 2400/- 2. How...

I HAD PURCHASED A KENT GRAND + ON 13TH MARCH 2014 WHICH WAS INSTALLED ON 15TH MARCH. AFTER TWO MONTHS ITSELF THE FILTER STARTED GIVING PROBLEM. IT WAS 1ST SERVICED BY THE SERVICE CENTRE ( M/S EKTA ELECTRONICS )ON 3RD JUNE 2014 IT WAS 2ND SERVICED BY THE SERVICE CENTRE ( M/S EKTA ELECTRONICS )ON 19 JULY 2014 IT WAS 3RD SERVICED BY THE SERVICE CENTRE ( M/S EKTA ELECTRONICS )ON 4TH SEP 2014 I WAS ALSO FORCED TO PAY RS. 400 ON THAT DAY IT...

I have purchased on RO from Kent, during it guarantee period I had to do lot of complaints which are in the record of the company. The complaints were handled by the company. I had requested to the company that since, the equipment is not working properly, the same may please be replaced. No response from any one from the company. I would request the Forum to please advise the company to see this and consider my complaint. The equipment's...

I have Kent RO (Cust. ID Dldt 40109) but am very dissatisfied with Kent customer service. Latest example is complaint no.[protected] made on Oct. 29 that system is not working remains unfixed to date despite repeated complaints.As a result, we are exposed to health hazards due to unsafe drinking water. And, I have had to buy mineral water for the last 3 days. Please get the problem rectified immediately and ensure action against people who...

Please Note that I HAD GOT RePLACED THE CANDLE of MY RO SYSTEM TWO MONTHS BACK. Now, SINCE FOUR DAYS, water has started rinsing and leaking FROM THE CANDLE of the RO SYSTEM. At that time, your company representatives had clearly stated that any problem if arises, will be rectiified immediately.I request you to Please send Immediately your Local company Representative to my House to Correct the Above Problem.Please inform me on my mobile and...

Hello, I am unable to contact you, do you have any operational contact number. (need to get my pearl serviced ... purchased product at Kolkata .. highly satisfied there ... but Delhi-NCR sucks) My blue Kent copy says number is:[protected]. This forces us to call at[protected].[protected] no is not functional. Phew ... Figured out toll free number from net - [protected]. This also suggests us to call at[protected]. I AM SURE YOU...

Hi, I bought Kent Supreme on 14th Oct 14 and from yesterday it is not switching on. When I called the customer care number, it is just providing the list of local service provider's contact numbers and not sure how to raise a compliant :( Kent Serial No: KR[protected] Thanks Sundar...

Sir, we bought a new Kent RO Excell Plus (Serial number KR[protected] on 29th September, 2014 from Unique Care Service, Meerut, Uttar Pradesh (mob number [protected], [protected]). It is facing many technical issues since its installation. There is vibration and sound. And now, it has stopped working and there is no water. Please look into the same asap Varsha Gupta 15-B Shambhu Nagar, Baghpat Road Meerut [protected] [protected]...

Dear Manufacturer For last 3 months the machine is not working properly, TDS increases automatically where as there is no change in inward water supply to the machine, Appx 2 months ago, The service engineer reported damage of membrane & filters and asked to change it, we okayed for the same, and incurred expanses of Rs.3600 / No warranty card of membrane given . Now after a gap of 2 months from change of membrane, we requested...

We are using Kent-Pearl in last 3 years. Two days back v heared beeb sound and machine was not working.Then called Engineer, he changed RO filters and charged rs.3600. Again the problem is continuing. We have sent mail in [protected]@kent.co.in and told customer care in Chennai.. no response... That Engineer didn't fix the problem correctly...kent toll free number is not working.. What we ll do?? very much of disappointed in this kent service......

The purifier has been installed on 1st June and the part has been changed in 2 mnths. the water purifier is leaking and when complained the service provider has not bothered to call back. They have a casual approach and they lie that they have called me 15 times and i was not reachable. When I had called them again and they gave this reason for not repairing today. It has been 2 days we dont have drinkable water. Neha Singh Bhandari [protected]...

I had purchased a Kent Gold Smart online water purifier in the month of September 2014. It was installed on 20th September 2014. Since the day of installation the auto shut-off mechanism of the water purifier is not working and hence water flow doesn't stop after the storage becomes full. The service engineer who installed the machine told that the float valve is not working and will be changed soon. However 26 days have passed and still...

Hi, I have purchased Kent water purifier from Thoraipakkam, Chennai in Oct 2012. For 1.5 years I did not have any issues. But later it stopped working. So I raised a customer care request and the service person has come. He told he has to change the floater, then still the problem persists. Then he told I have to change the Carbon filter, still the problem persists, later he says I have to change the pump which was working perfectly earlier....