Kent RO Complaints & Reviews

Sir, i purchased your product and contact your franchise(ph. no. [protected]) in Rewari (Haryana) to install it but he is not able to do this since one month. He usually postpone the time for a period of two, three days. Even today he gave me time on monday with a condition i.e. if possible. Please see in this matter so that i will enjoy your service as soon as possible. Yogesh Kumar [protected] [protected]

Dear sir, i bikash kumar saha from baripada .i am purchasing a kent grand plus ro system in[protected].unfortunately my warrenty card is missing.in this situation my kent grandplus machine in some problem but the kent complain boy tellus without warrenty card no free service and no spare parts change .pls help us to proper service. yours customers bikash kumar saha [protected] baripada odisha

Please find below my complaint mail thread raised to bangalore area KENT serivce manager. No reply/action taken yet. [protected][protected][protected][protected][protected][protected][protected]-- Hello Sir, Your service engineer visited my place yesterday & have identified the problem. The UF filter is burst & so the water is leaking. The Filter is changed just a month back from your authorized service Center. Details: Pure Water Solution, Bayyappanahalli, Bangalore. Contact No:[protected],[protected] Name: Ashok The system was installed by them & serviced regularly. Yesterday, a new service engineer came as per your advice (Ph:[protected] & he said that the UF filter installed is a duplicate one (which was installed by KENT Authorised service Center). I haven't changed it yesterday & it is still in not working state. I want this to be replaced by 'Pure Water Solution' asap. This filter is installed only on 11/11/2014 with Bill No: 1063 by Pure Water Solution. Together with this, I have changed the below items on the same day: 1. Sediment Filter 2. Carbon Filter 3. FRT filter 4. Rost Carbon (this is how its written in the bill) 5. UF Filter 6. Spun Totalling Rs. 2900/-. On the same day, it started not working & it was serviced again on 13/11/2014 bill no: 1069 - Choke was changed. It didn't work again & on 14/11/2014 bill no: 1071 S.V changed. There has been continuous problems with the system since its service on 11/11/2014. I have spent a total amount of Rs. 3750/- (2900 + 550 + 300) in the last month alone & again its not working from last sunday 06/12/2014. I have been calling the service (Pure Water Solution) from that day & they say they will come today/tomorrow/now/in 1 hour/within evening & till now, no visit from them. I have called them yesterday/today too after the service engineer's visit & explained them the issue and asked them to come & replace the part. Still they are not attending the problem. This is not the way how it should be handled. I am really fed up with their behavior & I am thinking of raising a Consumer Complaint. Before that, I want to get your reply since they are KENT Authorised Service Center. Issues now: [protected] 1. No proper response from the service centre for 15 days with everyday calling. 2. UF filter installed is duplicate (as confirmed by the service engineer who visited yesterday) 3. Pump installed is also duplicate (as confirmed by the service engineer who visited yesterday) 4. Most of the items are charged extra by the Service Center (as confirmed by the service engineer who visited yesterday, details below) 1. Carbon filter charged to us - Rs.500/- Price mentioned by yesterday's service engineer - Rs.400/- 2. FRT Charged to us - Rs.300/- Price mentioned by yesterday's service engineer - Rs.200/- I have all the service bills & service record maintained with me properly. I want everything to be corrected by the service center free of cost Since I have paid for all of them just a month back. I am writing this mail to you as a first escalation. I am hoping I will get a proper response & service from KENT. Thanks, Subramani S. [protected][protected] On Wed, 17 Dec 2014 at 3:46 pm Kent bangalore <[protected]@kent.co.in> wrote: Dear Sir, Spoken to the customer, the call is been assigned to SF, will be completed by TOMOROW. Rgds Nirmala From: Manikandan M [mailto:[protected]@kent.co.in] Sent: 17 December 2014 13:32 To: Bangalore Subject: Fw: Query from Kent's Feedback form Thanks & Regards Manikandan M | Area Service Manager | Kent Ro Systems Ltd | Kent Towers, 554&557 Vinayaka House Building, Co-Op Society Layout 6th Block, Nagarbavi Village, Bangalore -560072 Tel : +[protected] | Cell: [protected] | Email: [protected]@kent.co.in From: callcenter Sent: Wednesday, December 17, 2014 12:57 PM To: Manikandan M Subject: FW: Query from Kent's Feedback form From: KENT RO Systems [mailto:[protected]@kent.co.in] Sent: 16 December 2014 17:14 To: callcenter Subject: Query from Kent's Feedback form User Details : First Name : Subramani Last Name : S Contact Number : [protected] Email : [protected]@gmail.com Address1 : Anand Nagar Address2 : Marathahalli City : Bangalore State : Karnataka Pin Code : 560037 Country : IN Feedback : Hi, I have been using Kent Purifier for the last 3 1/2 years. For the last 10 days, the machine is not working & I have been calling the service guys every day, they say they will come today & never turn up. Its really irritating to call these guys every time. Do you have any phone number/contact person to whom I can report this ? Thanks, Subramani S.

Sir, I HAVE PURCHASED ONE KENT RO SL.NO.[protected] FROM JHANSI THREE YEARS BACK. NOW I HAVW 3/4 TIMES LODGED MY COMPLAINT TO VISHAL ARORA OF JHANSI DEALER THAT SOME PROBLEM I FOUND IN KENT RO ANS 2/3 TIMES I HAVE REMINDED HIM BUT TILL NO BODY HAS COME AND ATTENDED MY COMPLAINT. SO PL TAKE NECESSARY ACTIION AND ARRANGE TO ATTEND MY COMPLAINT IMMEDIATELY. ALSO THE SERVICES OF VISHAL ARORA IS VERY POOR. MRS. VIJAY SINGH EXECUTIVE (HR)/BHEL/JHANSI RES ADDRESS : 511 NANAK GANJ SIPRI BAZAR JHANSI

SERVICE & REPAIR DONE ON 15/12/2014. CALLED BACK SINCE NOW KENT IS PROFUSELY LEAKING AND FLOODING THE KITCHEN. ON CALLING THE MENTIONED CUST CARE NUMBERS, THE LADY IS BEHAVING VERY HIGH-HANDED, RUDE AND NON-INTERESTED. SPOKE ON THIS NUMBER : [protected]

My water purifier, purchased in Feb, is not working electrically. Even though water is coming out, no light is glowing inside. The water tastes just like tap water. We have been calling the technician for the past 1 week. All he does is to lie about coming to our home. The mobile no of technician is [protected] Such a customer response is not only shameful, it also I encourages us to go to the consumer forum. Hope it is sorted out soon

Frequent repairs & low quality spares | KENT Supreme 1. Even during warranty had frequent repairs (solenoid valve, reject water valve was replaced two to three times), never kept track since it was in warranty 2. After warranty first month SMPS stopped working (INR 800 + 350 service charge) 3. After warranty second time filters both sediment &amp;amp; carbon filters had to be replaced (INR 1200 + 350 service charge) 4. After warranty third month RO membrane had to be replaced which in the manual says has a life of 2 years (INR 2500 yet to pay + 350 service charge) 5. After shouting of frequent repairs to the service guy, he hinted even the UV filter needs to be replaced in next one month time Got this product for INR16, 000 &amp;amp; had to spend around INR6, 000 for maintenance within (3) months after warranty. Important Features mentioned in KENT manual are hoax 1. Water purifier will stop working after filter change due | my Kent purifier is delivering unsafe water for last one month even after RO membrane is gone 2. Life of the spares (replacement of filter/membrane) | RO membrane’s life is for two years in manual &amp;amp; mine had to be replaced by 1 year 2months Water Purifier: KENT Supreme Purchase details: September 2014 Machine number: KR[protected] Customer Care number - Bangalore: [protected] Type of water: Co-operation (Cauvery) water which is not Hard water

We had lodged a complaint with their Company from last 2 days and every day they say the person is coming by 6 in the evening. Although we get it confirmed by calling them atleast 3-4 times in a day. Till today no one has come and we have to buy water from the market for drinking.

I had Mini water Softner installed at "C-5/237, Sector 31, Noida, 201301". I made a relocation request to a new address "F-51, Sector 51, Noida 201301". The personnel responsible for de-installation visited and packed the softner in a box, and later when another personnel came by at new location to re-install it, he started saying that some components are missing and it would charger 1000 rs. extra. That packet was still in completely packed state when re-opened. The person responsible for de-installation I think misplaced the parts or the person who came by for re-installation at new location knowingly misplaced the parts for extra charges. I had to pay 300 at each location for installation charges which makes 600rs and this is the kind of treatment i get. Kent people misplace the parts to get extra money. And i am still suffering. On making complaint request, they just bluntly say, its your mistake.

Dear Sir, (1)I had complained about non working of my Kent RO on 05/12/2014 and I had been given Service ticket no.[protected]. The problem was attended but I had to pay for replacement of Pump, cartridges and candles besides taking the AMC. (2)In the evening of 05/12/2014, there was a big sound and the water started flashing inside the machine.The complaint Was registered on customer care on 6/12/2014, but I was not given any complaint no. nor any ticket number, saying that It is a repeated problem, hence complaint no. will not be given. (3)Instead, I was given contact no. of Mr.Surendra Singh(Area head-Technical) who never attended/picked up the call. (4)The problem was attended on 08/12/2014. (5)The problem of leakage was again observed on 10/12/2014, the complaint was lodged with the customer care and I was Given ticket no.[protected].The problem was attended on the same day. (6)On 12/12/2014, i.e.today, the same problem of leakage was observed and the complaint was lodged with the customer Care and was given ticket no.[protected].Also, I was given contact no. of Mr.Surendra Singh Chauhan(DGM-Servies) but he is Also not picking up the phone. Pls. note that I have paid for replacement of all parts like Pump, cartridges and candles as advised by the technician, Mr.Harbhan Singh.Further, I have separately paid for the AMC, but even then I am getting repeated problem.If your technicians are not able to rectify the problem, you are Advised to arrange to refund the payment of Rs.6500/- made by me, else I will be compelled to take further necessary and stern action in this Regard, for which all the expenses will be recovered from KENT. Thanks and Regards, Nitin Patel B 1002 Sispal Vihar Sector -49 Sohna Road Gurgaon-122018(Haryana) Tel-+[protected]Direct Line) Fax-+[protected] Mobile No.+[protected]

I bought 25th November, 2014, bill.No.KR[protected] so many time complaint to Ravouries Services, Visakhapatnam, cell No.[protected], [protected] but everyday he told evening, morning, so many time he tells but not send. Please send urgent and leakage in line carbon filer Thankin you

Dear Team, I have bought " Kent Pearl Mineral RO water Purifier" (Serial number: KR[protected] on 11/11/2014 from AASTHA MOTORS, Kali Bari Road, katihar-854105 (Ph # [protected],[protected] Since the day of installation the power and service led at the top of the purifier are not working.I haven't seen them glowing a single time whenever i switch on the purifier. However it is able to filter water. I made a complain to the service provider and they mentioned that LP switch is broken. Its a new machine and i was expecting them either to fix the LP switch or replace the machine completely. However the service person denied to do so and removed the LP switch completely from machine saying that its of no issue. Kent engineering department is foolish and they have simply added it in machine. Later i tried to register a complain by calling call center and they provided me the contact details of Mr. Manjay from my locality. Since last 2 weeks i am chasing him but there is no proper response on this regard and issue is not yet fixed. I even wrote complain to [protected]@kent.co.in but there is no response at all. Is there any way to fix this issue? Rr there is only one option to go to consumer court now for these kind of frauds? Thanks & Regards, Ved Prakash Katihar

I have logged a call regarding my Kent RO on 02/12/2014 complain no. 14128. An engineer called me on 03/12/2014 and asked for availability and he will come within an hour. The next day when didn't attain the call talk to customer care center where they gave me the Name of Mr Sandeep Kumar and ph no [protected]. When talked to him, he dealt a customer like a beggar and denying any service without bill and warranty card . As per him first i have to show the card and bill to him then only he will sent somebody to check the same. Though i clearly told him as well as customer care the machine is out of warranty and they are asking for rs 300 for service charge as well as part replacement which i agreed to pay. But Sandeep not only denying any kind of servicing and talked roughly he said no body will help me to service the same as he is the last person who can help me . If i wish i can talk to any body in Kent he does not bother any one. Is it the same kent RO when they try to sell their product they talk to us like we are god . And now Sandeep shows the color of Kent RO service. In future not only i will buy KENT product I will do negative campaign for KENT and will ask other to buy Acua guard or else atleast their service guy will not so illiterate and will not speak to others so rude.

Third time leakage in a month on a newly purchased Kent Pearl water purifier. When the tank full sensor operates to close the valve the back pressure is kicking the tubings to fly off leading to big leakage. Today it happened third time. I have purchased this from Reliance digital. I have purchased 3 year annual maintenance also. Either it is a design problem or the Reliance maintenance people are not skilled to fix the issues. And most interestingly the Reliance service section in charge ( a lady, in Bangalore) stated when the leakage happened second time "sir, leakages are very common with water purifiers, please call us whenever it happens, we will attend it in 48 hours". and you know very well they come after 5 days, if you do vigorous follow up. I am talking about an equipment which I trusted for providing me drinking water 24x7! These people are so silly and don't understand what they are talking about.

I have purchased a new KENT MAXX water purifier on 28-Oct-2014 from M/s. Matrix Electronics, Kamothe, Navi Mumbai 410709.
Thereafter the demonstration was arranged by M/s. HAS Enterprises who are responsible for handling demos and services.
After 10-12 days of working, my KENT MAXX unit has developed the leakage problem from all corners of the machine with the long beep.
Immediately I called M/s. HAS Enterprises for the replacement of the unit but they expressed their inability.
So I informed the same to your authorized dealer M/s. Matrix electronics from where I bought the KENT MAXX and requested for the replacement. But they told me that replacement is not possible. Instead they have registered the complaint with M/s. HAS for the repairs of the unit.
Then I confirmed the complaint registration by calling HAS Enterprises. The details are as follows:
1) Complaint reference number – 10479
2) Complaint Date – 17-Nov-2014
Meantime a technician came to attend the complaint on[protected], who was the same person who came for demonstration. On examination, he declared that due to water leakage inside the unit, CHOKE got damaged and needs replacement of the same. The technician assured the replacement of choke within 4-5 days.
Even after lapse of 15 days, nothing materialized for repair/replacement of faulty unit.
This is really very disappointing and frustrating experience with a company of such high reputation.
I bought this product because I thought that KENT is leading company in INDIA for water purifier but now I came to know the truth.
As a consumer I expect the replacement because the product is faulty, since it is having terrible leaks and irritating beeps after working for hardly 2 weeks.
So I request you to look into this matter immediately and arrange to give me new product. (Without repairing the same one)
Thanks
Sunil Gore
Mobile +[protected]/ +[protected]

I bought one week back Kent Mineral RO but some problem is there so many time complaint not respond service dealer waste water pipe is problem Kent servicing dealer Ravi Kiran [protected] everyday told will send service engineer but no send and not rectify my complaint

We have bought grand+ and from the day we bought we are frequently got irritated because of the worst product. Always we faced problem like motor gets down, some tubes not working. The service engineers use many terms where a normal public cant understand. During one year we called nearly 6 times for complaining. After that its just 2 months called again 2 times for problem. Money is getting wasted a lot becoz of this RO. Please dont adv. This product and cheat public. worst product.

Hello It was found defective after 4 months from the date of purchase ie Feb 2014 and complained 3 times in Jun 2014, It was rectified and worked haphazardly. But now it is not working from 14th Aug 2014. Hence steps to be taken to replace the KENT bearing SL. No. KR[protected] machine immediately. Saukat Ali Khan [protected]

it is to intimate that the kent RO has been purchased for CISF organisation from M/s S P Distributors Ranchi vide bill no. RL/BAJ/63 dated 20.11.2013, which is not working properly. After contacting many times to the distributors the satisfactory service was not given by the same & the RO is still not repaired by the distributor as we are cantacting the firm within the warrenty period. This shows very bad attitude of the distributor towards the customer. Hence it is requested that please give instructions to the distributor to give proper after sale service & repair the RO as early as possible otherwise further action will be taken by this organisation.

We purchased Kent RO Grand+ an year back and during the warranty period itself it broke down 6 times and the agent Aishwarya Solar Technologies sent in guys to fix them after repeated calls to customer care. I had to pay for the Carbon filter during the warranty period itself. The service guys were always trying to sell external filters for 1700 Rs which was available outside for 600Rs. They never complied to my request to replace my unit. Right after a couple of weeks after warranty period, the unit slowed down, taking hours to produce water. When called the Customer care, they send a guy who demanded replacing RO filter first (2500 Rs) and then 5 other filters later (4350 Rs). The last guy couldn't test the unit as the Power went off. He promised to return later but didn't show up. When I called the care number, another guy picked up the phone and shouted at me asking me to go to court. Later I realized that the Customer care number on the unit was not Kent's but it was scrambled by a sticker by the Agency. Now I have called the new number and I am waiting to see their response, not to mention I have lost all my patience with this product.