Kent RO Complaints & Reviews

I had purchased a Kent Gold Smart online water purifier in the month of September 2014. It was installed on 20th September 2014. Since the day of installation the auto shut-off mechanism of the water purifier is not working and hence water flow doesn't stop after the storage becomes full. The service engineer who installed the machine told that the float valve is not working and will be changed soon. However 26 days have passed and still the problem exists. The service center of my area Metro Sales and Services says that they don't have spare part for this model and hence they are not able to replace it. They asked me to speak to some other person who also hasn't taken any action yet. 1 month is about to complete out of 12 months warranty period. When will my problem be solved ? Manoranjan Malakar Flat-Purple 1A, Purti Colors, 12 Ram Road, Behala, Kolkata-700061 West Bengal Mobile : [protected]

Hi, I have purchased Kent water purifier from Thoraipakkam, Chennai in Oct 2012. For 1.5 years I did not have any issues. But later it stopped working. So I raised a customer care request and the service person has come. He told he has to change the floater, then still the problem persists. Then he told I have to change the Carbon filter, still the problem persists, later he says I have to change the pump which was working perfectly earlier. The reason he told me was you did not use the filter from one month, that is the reason pump got damaged and I need to pay 2600 for that. He is visiting my house for the 5th time and everytime he comes he says some new problem without fixing the actual one and he makes me spend money. I think these guys are cheating. Please look into this and do the necessary. Thanks Murali Gadde +91-[protected] G3, Shivish Concept Homes, 5th Main Road, Sadasivam Nagar, Madipakkam, Chennai 600091

My name is Amar Das. I have purchased a new Kent Grand+ Mineral RO from "M/S NIGAM ENT.", Semiliguda, which is not working. I have purchased it on 29/03/21, but the service provider take another 2 days to install it, which didn't work. Then they take it and gave another standby around 50 days. Then, they take it back and give the old one. After that, it becomes out of order in frequent time interval. We gave complaint near the dealer and finally he refused to repair. We contacted the state head for service and state head for sales, still no result. The dealer who sold the product to us told "Do what ever you want to do, I don't care as I am paying money to all the officials of Kent, No one can take action against me." Same thing also happened. No action taken till now. I don't know what to do, as the product is still in warranty and not in working condition.

With in one year RO collepse due to filter and chock. RO puchese from sapna marketing jabalpur MP, , chock kharab hone k lIYE apko resposibity lena chahiye anyatha 30 divas k ander mujhe nayayalay mai pitition lagana paregi . MY SELF GOURISHANKER LOWANSHI, FLAT NO 110 RAJUL PARK VIEW TILAHARI JABALPUR MP, [protected]

I purchased Kent maxx water purify on 20 September 2014. Model no. is KR[protected]. The next day I found that the machine is not working. Service executive changed the parts but still machine is not working properly. I request many times to change the machines, but they ignore my suggestion.

there is very poor service by your local dealer after installation of KENT RO, even not responding on Mob. call.
pl advised, what i do with my problem with RO machine.

Address of location,

NTPC-Unchahar
Distt. : Raebareli
UP- 229406

My Mob. No [protected]

I am staying at Madyam gram, kolkata. I have lodged complaint approximately one month for servicing of My kent for not starting . the gentle man who is the in charge of your madhyamgram service centre told me that unless until there is AMC we can not give service immediately and arguing with me for doing AMC if you want service immediately otherwise there is a delay at least 7-10 days . I told him that I am not in a position to do the AMC but I shall bear the companies prescribed charges . Till now he has not sent any technician . It is kind request please take necessary step for keep believing on the Kent company. the contacted person phone no of your madhyamgram unit given to you as [protected] . Please take appropriate step otherwise i will go for consumer forum.

I HAD PURCHASD KENT GRAND PLUS RO 8 MONTHS AGO FROM BOKARO STEEL CITY. JHARKHAND. MY KENT SERIAL NO IS KR[protected]. 7 DAYS AGO MY KENT RO IS NOT WORKING . I AM COMPLAINT ABOUT THIS TO ITS SERVICE CENTRE AT BOKARO STEEL CITY. FROM SEVEN DAYS I AM CALLING MORE THAN 100 TIMES TO ITS SERVICE CENTRE. EVERY DAY SERVICE CENTRAL PEOPLE SAYS THAT THEY ARE COMING FOR ATTENDING BUT YET NO ONE CAME .I AM FED UP with KENT SERVICE. PLEASEVSOLVE MY PROBLEM .

I purchased Kent Ro water purify on 4 December 2014. Last eights months i have face many problems for performance of Machines. Seven time its repaired. Change the parts.but still machine is not working properly. I request many times to change the machines, but they ignore my suggestion.

Dear Customer Care Officer. I Basil Baradeiya R/O. B-9/6196 Vasant Kunj New Delhi - 110070 Mob: [protected]. I would like to inform you about your Service team who had contacted me and said that my System is due for service. Dear Sir. I was contacted by Kent Ro Dwarka Named Miss Neha Mob. No. [protected] and send a person Named Aman Mob. No. [protected] to my House for checking the system and as he assumed that filter has to be changed and one in fact my system was in good condition but i told him to change and do what ever is needed but he promised to come back the next day and he kept the system in broken condition this was on 20.09.2014. Till date no one came and no one is picking my calls. Now i am sending this complain to you before going to Consumer Court and i am looking for an Immediate action from your good self. Thanking you

RO is not working properly since 20th Aug 2014, sensor is malfunctioning due to which tank is not filling up even when it is empty.the problem started since power supply unit was changed. Earlier the moment water is taken out from the tank sensor activated & tank started filling up & when tank get filled up sensor cut off but it is not so now. after complaining again & again no one has visited, they only promise to come & we are keep on waiting. We are boiling the water since last 03 days then what is the use of having RO.this is the worst service I had ever faced which hamper the reputation of your company as well. Therefore, we request you to kindly do the needful at your end & send the expert service engineer to resolve the problem. Thanks with regards. OMPRAKASH PAL 4/141, SECTOR - H JANKIPURAM, NEAR MALVIYA SCHOOL LUCKNOW- 226 021 MB:[protected]

We have bought Kent RO thinking this is the best RO in the market but we are really dissatisfied with the product and services. We bought RO in May 2013 and within next year we spend around Rs. 6000/- amount on services and repair. We spent on service and replacing candles as suggested by your customer care executive (periodic maintenance) Then just after an year and when its warranty got expired in May 2014, RO stopped working after so much follow ups with customer care, we got one of your agents visited us, then he said we need to change adapter which costs around Rs.2200/-. Since there was no other option, hence we have to go for it. Then he said we need to attach pre filter with RO so it will put less load on RO and it will increase life of RO which again need replacement of its candles on regular basis (another expense). Then after few days we noticed leakage in RO pump, again after so many followups, your representative turned up and said we need to change head of pump which costs around Rs. 650/-. When he tried to open the pump head, he discovered that one of screw was not positioned properly because of which head cannot be changed and we need to change complete pump which again costs Rs. 2400/-, since there is no other option except replacing the motor. So you can see just within 15 months of buying RO worth Rs. 10000/-, we spent another 60-70% on maintenance of RO. So you can very well imagine frustration of a middle class customer like us. Also when pump’s head can be replaced but due to manufacturing defect of pump but we need to buy new pump as warrenty was expired just 2 months back and service center said we can’t do anything as this was a mistake from KENT We are being charged for no fault o[censored]s, this is highly harassing situation for us. We look forward for suitable compensation for same. Vishal Mittal Phone No: [protected] Email: [protected]@gmail.com

Hello my name is Shashank and I live in Chennai. I am registering a complaint on KENT RO for their negligence over their product service and assistance. I bought a new KENT TO purifier and within 8 months, the motor has got repaired. I have been calling the service center in Chennai for the past 2 months and they have been giving me all sorts of reasons on replacing the motor. It is also informed to me that there are no spare motors in their warehouse. I have been patiently waiting for 2 months buying water cans from a private dealer to manager my needs. The original motor was taken for repair and they are now saying that it will take another month to get it back from Delhi. I am not sure how such a big company who can afford to have actresses in their adds and fool people like me. I am totally disappointed with their service and their lethargic behaviour over their customers.I hope some action is taken on them at the earliest so that they do not fool more people. Thanks Shashank

Purchased Kent RO PEARL on 8th Feb 2014 from Mohali (Punjab). It developed some problem. i contacted your local customer care people. their behaviour and service is pathetical and till date even after lapse of 40 days they could not set it right and above all they demand money to attend to our complaint.
from Gurbir Pal Singh Gill
Mbl [protected]
H.NO. 1512 Phase 3-B-2
Mohali

i purchase KENT GRAND + MINERAL RO water purifier in may 2014 from a kent dealer, located at hajipur, district: vaishali. (BIHAR).after one weak i found that water leak from UV LAMP. i complaint to dealer.. He send a technitian. but instead of removing problem or UV LAMP, technician wrap a tap around UV LAMP.at that movement water leakage stop but after two weak again water leakage start from UV LAMP. This show the bad quality of product. orally i complaint to delar but he never pay attention to this. so humble request to u pls either chang UV LAMP Or remove defect in UV LAMP.

Dear Sir, I have sent a complaint to `[protected]@kent.co.in` on 17th September, 2014. Didnt get any reply. Hence, resubmitting as under : "I have a Kent-Grand RO water purifier at my residence. It has been under AMC with Unique Service Centre Kolkata. A copy of current AMC, December, 2013 to Decedmber, 2014 is attached. We have faced frequent breakdowns in recent past. From July, 2014 till 2 Sep`14, breakdowns have happened 8th time. Every time, new face came, fixed problem somehow and left in a hurry. Because of non-diagnosing the actual problem, machine suffered series of breakdowns. Copies of last 2 complaints 10th and 12th Sep are attached. Their approach is very casual, unprofessional, reluctant to respond / attend to calls. We poor customers, remained helpless and had to buy bottled water from outside shops. We respect Kent machine quality, but not the franchise Unique Service Centre. We have developed acute phobia against them. Machine is now under breakdown. If you recommend any other franchise nearby say Alipore or New Alipore, we may retain present machine. Otherwise, we shall switch over to other Company product . Shall look forward to your advice and action taken. A C Sen Flat-2A, 144, Lake Gardens, Kolkata-700045. Email : ac.[protected]@gmail.com, [protected]"

Every time your technician comes for service God knows what he does that within 2 days the machine gets spoilt and we have to call him back and he replaces something or the other and charges us. Why don't you all take money at one go and stop doing this sham of maintenance and spoiling the machine to charge us extra? The complaints are never attended unless and until I call up 2-3 times. More than half the time we cannot get through the line. I think you should shut your company and do all o[censored]s a favour.

I purchase KENT RO Product No. KR[protected] Bill No 417 dt. 05/07/2014. Product is failed in five times in three months. Dt. 15/09/2014 water filter system is stop working. I comlend Bareilly local service center but RO is not working. Please quick action immediately.

My id number is dldt31535. since i bought my ro, i have been under amc but i really feel sorry to say that the service people have ruined my machine because o[censored]nncessary change of parts. i request that some good engineer from kent should visit me and see the condition of my machine. you are requested to kindly address the harrasment which i have gone through because of negligence at your end. You are requested to kindly replace my machine and oblige. Bhakti

i am using kent pride since last 2 years in feb'14 i was not getting proper taste of water so i called to service center they came and change the membrane and charge 2500/- but after 2-3 months the taste remain the same in aug'14 i found water droplets on the membane and filter mean while i received a call from service center to get change of filter i complain them about the problem but no one came on 10th sep14 my kent ro stopped working i again complained to service center they cameon 13thsep and changed my adaptor for water droplets the changed the carbon block and charged me 2500/- but the problem the same. again i complain to the service man he came and put mseal on the motor and told that the problem is solved on 14th. But it was not solved i again repeted the complain to service center and the mechanic but no one is taking care. They had changed the membarne and carbon blocks without any reason as i had changed it last year also. so please look into the matter as i would produce the bills of this year but not the last year's bill. Y