Kent RO Complaints & Reviews

Hi, I have bought Kent RO + UV filter, model Super Grand Plus last year. It needs servicing as I could hear continuous alarm (mentioned in the user guide). I called the local service centre in Bangalore and the service person came on the next day, service complaint number C2102. As per the service person, the "choke" needs to be changed in the purifier. But, I was told that the "choke" is out of stock and they would get it from Noida....

Dear Sir, I'm an Assistant engineer who purchased KENT GRAND+ RO water purifier serial no KR[protected] around ten months back. Now the system is not working properly and it is in warranty period but even then my repeated complaints to your costumer care is not yielding any response. I'm really fed up as I'm calling your service personal for last more than a month. They are just passing the time to lapse the warranty period. sir please...

Since last 1 month we had been complaining about our Kent water purifier but the problem is not getting resolved. Also the technician from Bhilai (Chhatisgarh) service center visits after 2-3 days of logging the complaint. Is this your target for complaint resolution? Can you please get the issue resolved. I have logged complaint through facebook portal again 4 days back, but they are not bothered to solve the problem. Does Kent thinks...

Respected Sir, About 5 days ago we had called the distributer of Kent ro+uv water filter. But there was no response towards our call and we called another service man of another distributer. He came and told us the problem. There was problem with carbon filter. He told us that the price is 700 nepalese currency. But our distributor told us 2200 rupees and banged us for calling another service man. We want foreign service to look after this...

My complain is related to my kent ro which model is grand plus and purchased it in the month of oct-13 . I have been given a contact no. Of authorised service centre which name is sun service centre in kolkata. I asked for four free service and also told for contact them if any problem during first year of purchase . This year april i transferd to new location in same city. I informed them that i am shifting from my existing place to new...

We have done an AMC with the kent service providers in Kolkata; and inspite of such a heavy AMC charges, we are receiving poor service. Our kent machine's filter is not working since 15 days, we have registered the complaint 15 days back and till now the technician has not resolved it. Everyday we call up and we are told the same thing that tomorrow it will be done. But they have crossed all limits and tested our patience enough. Please...

Dear Kent team, I have purchased a Kent grand+RO, Sr. no. KR[protected], on 12/02/13, invoice no: 1206 from VAIBHAV ENTERPRISES(TIN NO. : [protected]), Rewari, Haryana. It was not working properly since i have bought it. Firstly after 8-9 months it was not even switched ON then i inform the dealer about it. They have not visited the site after many days. Before one month, a person comes and said main circuit board is faulty and some filters...

We have logged a service request on 6th August 2014 with Gtech solutions - HSR Layout, Bangalore. They send a person who doesn't even know the basics of troubleshooting. He messed up the whole system and broke the UV tube by dropping it down. Then he put another old tube then told us the inverter card damaged. Being an electronics engineer I told him by basic inspection there is no issue with the card. Still he told he need that to be replaced...

Dear Team, I have bought the KENT Pearl R.O Water Filter online( 2012) TheMachine was delivered to me by M/S Safe India Technologies Chennai. I had anproblem with my filter 2 months back and contacted M/S Safe India Technologies (Mr Samuel [protected]). He had attended thecomplaint and told that there is a problem with Pump & R.O membrane. Hereplaced the same & charged me Rs 4500 for the same.With in 3 weeks the machine got faulty...

kent grand+mineral ro series number:- KR[protected] purchase date :- 9/9/12 invoice number :- 1372 in the name of Mr.Manoj kumar Gupta(15b shambhu nagar, meerut, [protected], [protected]) dealer:- AYUSH ENTERPRISES, MEERUT(U.P) #[protected]/72 its been almost one and a half year that water stops coming repeatedly after 10-12 days.We have got it repaired many a times and its not working properly and instead of properly repairing the...

i have your kent ro last 2 month your dealer support dept. no.2SR062 not good service i write many comllaint you see in record engineer come but not good service first time my kentgrand ro miniral is dead no light your service engineer come and change part than machine on work after this water leakege problem is create i write complaint he come and after few days same problem create last comlt no.[protected] he come after 6 days your area enggi...

I have purchased ro kent supreme about seven month before.During this period it has been making problems many times. I have registered complaints about six times. All the times the attendants visited two or three days after complaint. Again and again within one month it created the same problems. Recently the service man came on 06/08/2014 but the problem stareted on 07/08/2014. It has been happening again and again. Now i am very fade up...

i bought kent ro aug 2013 before that i was using assemble ro. RO. unit frequently not working properly some electronic devices & parts get replacement regularly. sells person repair parts 10 times in one year although root cause is not sorted out.It seems to harassement to parents they dont know about it. everytime sells persons will charges for replacement within warranty.can i get permanent solution for above problem...

i purchased ro in jaipur, the service centre people were more interested in selling a candle filter at time of installation the filter was of a local company.when we refused for it, he installed kent ro but did not gave demonstration and left...

I bought a Kent water purifier in Jan 2013 recommended by my parents who have been using ROKent for the last 20 yrs.After I bought not a single person either came or rang up to find out although we are given 3 services during warranty period. Now since its one and a half year I wanted to get it serviced I rang up the service centre given in your list in the website called Life Guard Technologies its 4dys now nobody has come inspite...

I'v filed my complain to customer support no.[protected] to repair faulty Purifier. But it goes one week, and none customer support official met me till date. After making contact to the above mentioned no., Only false assurance has been given that "AAJ HO JAYEGA". Sir, I have bought this in October 2013 and since then I have lodged 4 complains every time it got Major repairs. I would like to request You that I may have supplied with faulty...

I am having Kent RO+UV+TDS controller purifier and havingsome issue in that since May 1st 2014.
I have requested for service on call, mail; however, no onebother to attend this request. Till date no on came for service.
I have also sent mail on [protected]@kent.combut Pratibha ([protected]@kent.co.in)and Piyush ([protected]@kent.co.in) exchanged mail between; however, no one came for service.

Ritu Ranjan Srivastava...

This is regarding KENT RO installed at THE GYM, 1st Floor, Parasvnath Arcade, Sector 14, Gurgaon. Despite repeated reminders the problem of leakage of water not fixed. I have paid damages twice to my neighbour at Ground floor, Please confirm how long it will take to fix the problem, request to send senior technician at the earliest.

MATTER SERIOUS.
H C Puri, [protected]...

Dear sir, kindly note that my kent ro system installed at my residence flat-225, gulmohar city, behind new collectorate, gwalior-474006(M.P.) has stopped working i.E. Not supplying water since today, 5 p.M.I immediately informed the local kent ro service centre, sanjay complex, gwalior. And its reprasentative, mr.Anshul gupta.But, sadly, no action was taken for maintenance of ro system.No technician came to my house. I request you to immediately...

We have purchased kent grand+ water purifier about 18 months ago, about 12 months works fine without any problem but then it started repair work, we have spent more than INR 10000.00 for repair and Replacing accessories including RO. My sincere advise please don't go for this. it is worst product....