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Kent RO Complaints & Reviews

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Updated: Feb 13, 2026
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A
Amrish Tiwari
from New Delhi, Delhi
Sep 16, 2014
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Address: Ghaziabad, Uttar Pradesh

Dear Sir/Madam, This has the reference to the service complaint which I had registered with KENT in August 2014 and the services that were rendered by your service engineer on 18/08/14 (Service receipt enclosed). I would like to apprise you that the service engineer (Mr. Mohit) who had come to attend the complaint on 18/08/14 had not done the services satisfactorily. He replaced the ORIGINAL SMPS by informing that it is not working properly. I had asked him to check the functioning of ORIGINAL SMPS properly before going for replacement but he didn't pay any heed to it and simply replaced the SMPS as he appeared to be in a great hurry to complete other assignments. During his visit on 18.08.14, he replaced the following parts:- 1. SMPS for Rs. 935/- 2. Solenoid Valve (SV) for Rs. 295/- 3. Tap for Rs. 70/- Visiting Charges: Rs. 300/- Total amount paid to Sh. Mohit on 18/08/14 was Rs. 1600/-. (Refer the attached Service Receipt) After a few days when the machine started causing problems/noise; I had registered another complaint in Aug'14. When another engineer came to attend the complaint, he replaced the spare SMPS (installed by Sh. Mohit) and the machine started to work properly. He also checked and found that the ORIGINAL SMPS of the machine (which was replaced by Sh. Mohit) was working perfectly fine. Moreover, now it is also seen that the second spare SMPS installed by your engineer is causing problems too and the machine is switching on and off arbitrarily. In view of the above, it is requested to immediately initiate refund of Rs. 935/- which have been charged to me for SMPS. The faulty SMPS may please be collected from my home address which is as follows:- C/o Arvind Kumar Tiwari Amrish Kumar Tiwari Flat No. C-505, Gardenia Square Crossing Republik, Ghaziabad Uttar Pradesh- 201016 Mo: [protected]/ [protected] Refund may be done through Cheque favouring Arvind Kumar Tiwari. Please process the refund on top priority and provide the information for records. Regards, Amrish Tiwari Sr. Engineer (TBCM) BHEL-TBG, Noida
Aug 14, 2020
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Dear Mr.Tiwari,

We deeply regret the inconvenience caused. We have already shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent
Dear member(s) of the Team KENT,
At the outset, I thank you for the promptness shown in attending the issue reported above. I would like to confirm that both the service engineers (Sh. Mohit and Sh. Vipin) who had earlier visited my home to resolve the complaints had again visited my home today for resolution of the recurring problem in the machine.

As I had already apprised to you vide my earlier email; they found that the machine is working perfectly fine when the ORIGINAL SMPS is installed in it. So they have now installed the ORIGINAL SMPS in the machine and removed the Spare SMPS that they had installed earlier.

In view of the above, it is once again requested to instruct the official concerned to take back the Spare SMPS provided by KENT and refund the amount of Rs. 935/- which has been charged to me for unnecessary replacement of ORIGINAL SMPS.

You may either advise your representative to provide Rs. 935/- in Cash or furnish an A/c payee Cheque of equivalent amount in the name of ARVIND KUMAR TIWARI.

I look forward to immediate necessary action at your end for initiating the refund process to ensure that no further inconvenience is caused to me in this regard.

Regards,
Amrish Tiwari
Sr, Engineer (TBCM)
BHEL-TBG, Noida
Mo: [protected]
I am also facing same problem with my Kent grand+. yesterday 18/09/14 services engineer came and said replace SMPS. on confronting how he concluded smps is faulty. he could not answer in satisfying manner. my machine irratically turns on off. sometime fails to start.
now he is saying to change smps. what should I do?? is there any way to check whether smps is faulty or not.

Shashi
Shashi.[protected]@gmail.com
Dear Shashi,

We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent
Dear Team Kent,
Kindly expedite the refund process for the amount of Rs. 935/- charged to me for unnecessary replacement of ORIGINAL SMPS. As I have informed earlier, the ORIGINAL SMPS is already installed in my machine by KENT service engineers who visited my home on 17th Sep'14 and the machine is working perfectly fine.

Please depute your authorized representative at my home to collect the spare SMPS and kindly ensure that the refund is provided to me on urgent basis.

Regards,
Amrish Tiwari
Sr, Engineer (TBCM)
BHEL-TBG, Noida
Mo: [protected]
[protected]
Dear Team Kent,
Your Service engineer (Sh. Mohit) had come to my house about half an hour back and has collected the Spare SMPS that was provided to me earlier.

Furthermore, he has returned the amount of Rs. 935/- that was charged to me for unnecessary replacement.

Thank you very much for the prompt response and the quick resolution provided.

Regards,
Amrish Tiwari
Sr, Engineer (TBCM)
BHEL-TBG, Noida
Mo: [protected]
[protected]
Dear Mr.Tiwari,

As per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent
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    singh4kunal
    from Hyderabad, Telangana
    Sep 15, 2014
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    Address: Saran, Bihar

    I kumar Kunal having Kent Supreme RO installed at my home on 07.04.2014, its serial number is KR[protected].Its been installed for 5 months and in thiese 5 month it broke down 5 times . I am really fed up with this product product and their service . So please take back your RO and refund my purchase amt . Last time their dealer took more than 20 days to repair it and within 15 days it broke down again . I don't have more patience and time to repair it again and again . I mailed them regarding my problem but even after 5 days they did not bother to reply .
    Complaint marked as Resolved 
    they repaired my RO and it is working properly now therefore at present I am satisfied with its service, hope that it works without any trouble later on .
    Kent RO customer support has been notified about the posted complaint.
    Dear Mr.Kunal,

    We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

    Warm Regards,
    Team Kent
    Dear Mr.Kunal,

    As per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

    Warm Regards,
    Team Kent
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      anandmegh
      from Mumbai, Maharashtra
      Sep 15, 2014
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      Address: Mathura, Uttar Pradesh

      I have purchased New RO system of KENT on date 27/07/2014 from Balaji dealer (Mathura)(ph-[protected]).From that date onwards it is showing 360(TDS) which is not compatible for drinking as it has bitter taste too.No engineer visit at the time and after the installation.Then I file complaint online, on the reaction of that complaint today engineer(Dinesh Tomar) visited and checked the inlet showing 2585(TDS) and outlet 310(tds).As per your KENT RO guidelines it can purifies upto 90% which is equal to[protected].5=258.5) and outlet is showing 310 today after some more setting, earlier it was 350 to 360. please make it more less or return the machinery.
      Aug 14, 2020
      Complaint marked as Resolved 
      Kent RO customer support has been notified about the posted complaint.
      Dear Anand,

      We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

      Warm Regards,
      Team Kent
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        anupamhhc
        from Durg, Chhattisgarh
        Sep 11, 2014
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        Address: Bijapur, Chhattisgarh

        I brought brand new KENT Mineral RO . It has been installed . But it is only giving beeping sound. Water pressure supplied in this filter is higher than 15 feet. But does not works. Can you please give advise how to solve the problem ?? Thanks, Anupam [protected]@yahoo.com
        Aug 14, 2020
        Complaint marked as Resolved 
        Kent RO customer support has been notified about the posted complaint.
        Dear Mr.Sthapit,

        As per your email confirmation, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.


        Warm Regards,
        Team Kent
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          lalitmittal
          from Bengaluru, Karnataka
          Sep 11, 2014
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          Address: Bangalore, Karnataka

          I am facing the issues from Kent RO Grand model since 7 months. I have been using Kent RO for last 3 years and it had no complaints. Suddenly, one day my filter goes off and I have changed it via Kent RO authorised service centre and since then my whole system parts have been changed and it has cost me around 10k wholly. I thought Kent should tell the client to use it and through just like grey market product as I am not sure where it is going to stop with the present system. I got filter, memberane, adapter, diaphagram, UV light twice. Worst product ever seen in my life. Better people should go with Aquaguard as my parents are not facing any problem for last 7 years since the installation. Lalit Mittal Bangalore +91-[protected]
          Aug 14, 2020
          Complaint marked as Resolved 
          Kent RO customer support has been notified about the posted complaint.
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            tklufthansa1968
            Sep 5, 2014
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            Address: New Delhi, Delhi

            we have kent ro system in our house . we got it AMC in Aug 2014 . that time we have been given false promises about the service like all parts are covered in the same . Immediately after AMC service it start giving pblm we called the eng. and told him that some filters are leaking and water is falling on the motor . He adjusted some thing in the machine and says all is well now . But next day again moisture was seen in the box. on complaint we have been told that it will be recified automatically . Last week we complained again that their is no water coming in the Ro. When enginer visited he told all the filters are needed to replaced as they are not working . On telling that it is covered in AMC we were shocked to know that these are not covered and it was the same person who last time made all promises.
            This is the way they make fool coustomers.
            Aug 14, 2020
            Complaint marked as Resolved 
            Kent RO customer support has been notified about the posted complaint.
            Sep 06, 2014
            Ultratech India's response
            Ultratech(INDIA) R.O. systems please contact us for better service. [protected] [protected] [protected]
            Dear Sir/Madam,

            We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

            Warm Regards,
            Team Kent
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              Lalit Dadheech
              from Udaipur, Rajasthan
              Sep 5, 2014
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              Address: Udaipur, Rajasthan

              PLEASE DO NOT BUY KENT PRODUCT, as this is not a customer oriented company and do not belive in service after sells. I am not happy with the kent RO company's response after sells. I purchased TDS control RO system from mall in last year august. The installation was done by their service engineer only. From July 2014 it is not working. I lodge the complaint at there service centre call Creative cooling system, they send person and charged me Rs 300 for it and told that it is because of card faulty. We shown him the warranty card and bill copy. He promised us to solve the issue in three days. I trying to connect with their corporate office but the toll free number again give us the local service centre only. Local people doesn't respond and again and again they tried to extend the date. I gave feedback twice on their website also but there was not response. Now I am thinking to go in consumer court only, as I already purchased bottle water of approximate Rs 4, 000.
              Aug 14, 2020
              Complaint marked as Resolved 
              Kent RO customer support has been notified about the posted complaint.
              Dear Mr.Dadheech,

              We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

              Warm Regards,
              Team Kent
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                Pragya1
                from Surat, Gujarat
                Sep 1, 2014
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                Address: Vadodara, Gujarat

                I'm totally pissed off by the services provided by KENT RO. I'm definitely going to switch to other RO system but I really need to submit my complain here, I don't think it will be addressed. Its totally frustrating and disappointing. We had a filter change last month only and this month there was a leakage. The water tastes completely bad and we have no other option than buying mineral water bottles. We called customer care thrice, they said they are going to take this complain on high priority and technician will reach anytime till 7pm in the evening. We had to stay home and wait for the technician and delayed our other tasks due to this. The technician didn't show up. This is highly frustrating as we spent several bucks already on mineral water bottles. We no longer trust Kent RO and their services and I deeply regret buying Kent. USER ID - 4136
                Aug 14, 2020
                Complaint marked as Resolved 
                Kent RO customer support has been notified about the posted complaint.
                Dear Pragya,

                We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

                Warm Regards,
                Team Kent
                Dear Pragya,

                As per your telephonic confirmation that your issue is resolved now. Thanks for your patience and cooperation. Let us know if you require any further assistance.

                Warm Regards,
                Team Kent
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                  kamal.gm
                  from Bhubaneswar, Odisha
                  Aug 28, 2014
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                  Address: Khordha, Odisha

                  It was found defective after 4 months from the date of purchase ie Feb 2014 and complained 3 times in Jun 2014, It was rectified and worked haphazardly. But now it is not working from 14th Aug 2014. Hence steps to be taken to replace the KENT bearing SL. No. KR[protected] machine immediately. Saukat Ali Khan [protected]
                  Dear Mr.Khan,

                  We deeply regret the inconvenience caused. As per your telephonic confirmation that your issue is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

                  Warm Regards,
                  Team Kent
                  It was found defective after 4 months from the date of purchase ie Feb 2014 and complained 3 times in Jun 2014, It was rectified and worked haphazardly. But now it is not working from 14th Aug 2014. Hence steps to be taken to replace the KENT bearing SL. No. KR[protected] machine immediately. Saukat Ali Khan [protected]


                  Again the RO is giving Problem please resolve it ASAP
                  Dear Mr.Khan,

                  Thanks for bringing this to our notice. We have shared your complaint with our concerned department. Someone will contact you shortly.

                  Warm Regards,
                  Team Kent
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                    A
                    Amit kumar
                    from Hyderabad, Telangana
                    Aug 27, 2014
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                    Address: Raipur, Chhattisgarh

                    i lodged complaint for ill functioning of purifier on 29.07.2014. Service engineer suggested to change filters and after changing filters TDS was set on 57. Again on 25.08.2014 purifier stopped working, again complaint lodged, once again serviced by engineer. By this performance of purifier i forced to take annual maintenance contract on that day to save service charges every time.
                    Again yesterday purifier stopped working, complaint lodged. Every time it stops working, being in job, we are wasting our leave and money on buying of drinking water because of poor services and unavailability of service engineers.
                    Kent RO customer support has been notified about the posted complaint.
                    Dear Mr.Kumar,

                    We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

                    Warm Regards,
                    Team Kent
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                      Rajendrakumat
                      from Kollegal, Karnataka
                      Aug 26, 2014
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                      Address: Mysore, Karnataka

                      I, had got replaced filters, ro, etc two months back from srinidhi enterprises, Mysore, by pAying rs 4000/-when i contacted again for service, he refised To give service.now water purifer is not working, Kindly send right person my address:Rajendrakumar, 1123geeta road, chamrajpuram, mysore.[protected]
                      Kent RO customer support has been notified about the posted complaint.
                      Dear Mr.Kumar,

                      We deeply regret the inconvenience caused. The contact number given by you is Incomplete. We request you to please share your complete contact number with us so that we escalate your issue to our team. We will get in touch with you at the earliest.

                      Warm Regards,
                      Team Kent
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                        ankurmah
                        Aug 26, 2014
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                        Address: New Delhi, Delhi

                        I will like to bring to your attention that complaint no[protected] dated 19/08/2014, nobody has visited us till today 7pm.this is even after repeatedly informing Mobile no -[protected] given to us by your customer care centre to call if complaint not attended. If this is the level of your service, I am feeling extremely sorry to have purchased Kent RO System. Ankur Mahalwala.
                        Kent RO customer support has been notified about the posted complaint.
                        Dear Mr.Mahalwala,

                        We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

                        Warm Regards,
                        Team Kent
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                          Matheeabr
                          from Delhi, Delhi
                          Aug 26, 2014
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                          Resolved

                          Address: Chennai, Tamil Nadu

                          It has not even been 1 year of my purchase of KENT RO and it has stopped working for 4 times. I had the warranty and so these repairs were fixed after making requests. But I am worried that such a product won't last for long. So I requested to their staff to please replace this piece as it seems to be defective. But it has been all waste. I have contacted " Balaji - Service Manager, Priya- customer care and none of them offered any help. I have put a feedback on their website and waiting to hear from them. Kindly contact me: +91 [protected],
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Kent RO customer support has been notified about the posted complaint.
                          Dear Madan,

                          We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

                          Warm Regards,
                          TEam Kent
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                            Peeyush Kailash
                            from Delhi, Delhi
                            Aug 25, 2014
                            Resolved
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                            Address: New Delhi, Delhi

                            We have Kent Pearl MRO, KR[protected] installed at Sector 10 RK Puram, New Delhi, covered in AMC. The machine breaks down frequently and Kent people charge about Rs 2000 for memberane with no guarantee. When you cannot provide water purification, then why do you sell the machine? Harassing the customers. Please check. You ask for money without any guarantee for performance. You should be taken to consumer court
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Kent RO customer support has been notified about the posted complaint.
                            Dear Peeyush,

                            We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

                            Warm Regards,
                            Team Kent
                            Dear Mr.Jain,

                            Thanks for providing your contact details. We have shared the same with our concerned department. Someone will contact you shortly.

                            Warm Regards,
                            Team Kent
                            Even after 48 hours and two full working days, no one has turned up for repairs though under AMC. The concerned persons in your service department are for Delhi NCR Mr Saurabh [protected], Mr Rambir [protected]. my telephone as per your record is [protected]
                            Dear Mr.Jain,

                            Your complaint is under process. Kindly cooperate with us. We will revert shortly.

                            Warm Regards,
                            Team Kent
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                              PantManish
                              from Jammu, Jammu and Kashmir
                              Aug 24, 2014
                              Resolved
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                              Address: Udham Singh Nagar, Uttarakhand

                              I have purchased kent Grand+ dated[protected]. I have faced so many problems with this machine. After the servicing two or three defects come out within 15 days & the serviceman have changed two or three parts with heavy cost. I think that every year service is must for machine. But it is so regrettable that after 2-3 days of servicing we find that the filter machine stop working and the water is not filtered. After changed of defective parts we find that another problem creates and alarm rings two or three times in a day. I asked to the serviceman that why should this problem create repeatedly? He answered that you are using submersible water and this machine does not work properly for submersible water. I think that 80 percent of people using submersible water at Kashipur area and they use various product of purifier machine. Are they also facing this type of problem? Please solve my problem and give proper remedy for this problem.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Kent RO customer support has been notified about the posted complaint.
                              Dear Manish,

                              We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

                              Warm Regards,
                              Team Kent
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                                Bimalendu Deb
                                from Bengaluru, Karnataka
                                Aug 24, 2014
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                                Address: Kolkata, West Bengal

                                I have an AMC of kent RO starting from 6 January 2014.I have opted for the full comprehensive coverage but the system is giving a lot of problem and the service provider is not giving proper service.He is asking for more money for changing the parts.The name of the service provider is Aqua Service Centre (Santu Banik), C/83, New Raipur Road, Garia, Kolkata-700 084.
                                Kent RO customer support has been notified about the posted complaint.
                                Dear Mr.Deb,

                                We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

                                Warm Regards,
                                Team Kent
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                                  drpandey
                                  Aug 24, 2014
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                                  This is to be bring to your kind knowledege that my kent ro is not working properly from so many days while intimating to your franchise system they are ignoring and not taking intrest for reparing ro so pls do the need full .otherwise i will go to the coustumer court . REGARDS Dr Amit pandey NATIONAL PRESIDENT HOMOEOPATHIC MEDICAL ASSO
                                  Kent RO customer support has been notified about the posted complaint.
                                  Aug 24, 2014
                                  Updated by drpandey
                                  Satna mp
                                  Dear Dr.Pandey,

                                  We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

                                  Warm Regards,
                                  Team Kent
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                                    govind agrawala
                                    from Dharmanagar, Tripura
                                    Aug 22, 2014
                                    Resolved
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                                    Resolved

                                    Address: Khordha, Odisha

                                    i have purchased kent grand+ water purifier 7 days ago. but after instalation water is overflowing from the tank. on complaining the service provider has repaired twice, but not getting result. i want my machine exchanged by a new one govind agrawala ph-[protected] mail [protected]@gmail.com
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Kent RO customer support has been notified about the posted complaint.
                                    Dear Mr.Agrawala,

                                    We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

                                    Warm Regards,
                                    Team Kent
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                                      Alpaag
                                      from Pune, Maharashtra
                                      Aug 22, 2014
                                      Resolved
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                                      Resolved

                                      Address: Gautam Buddh Nagar, Uttar Pradesh

                                      It has not even been 1 year of my purchase of KENT RO and it has stopped working for 4 times. I had the warranty and so these repairs were fixed after making requests. But I am worried that such a product won't last for long. So I requested to their staff to please replace this piece as it seems to be defective. But it has been all waste. I have contacted more than 5 staffs and none of them offered any help. I have put a feedback on their website and waiting to hear from them. Kindly contact me: [protected] (Sameer, Greater Noida)
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Kent RO customer support has been notified about the posted complaint.
                                      Sep 05, 2014
                                      Ultratech India's response
                                      Ultratech India RO : hello sir, if you want to repalce your R.O system then we have a best offer for you . we give you our R.O in exchange Where you get these specification : R.O + UV , sutomatic system, 1 Yr warranty, 1 extra outer bowl + filter free. if you are interested then please contact us :[protected], [protected]
                                      Dear Sameer,

                                      We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

                                      Warm Regards,
                                      Team Kent
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                                        Hemang Mishra
                                        from Mumbai, Maharashtra
                                        Aug 22, 2014
                                        Resolved
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                                        Resolved

                                        Address: Kotdwara, Uttarakhand

                                        Dear Sir/Mam, One Kent Perl RO purchased in June 2012.I am not satisfied with the services given by your local dealer. since first services i am charged and we are not getting good quality water. 6months back he changed its main tube & fixed rooftop and we paid for all as he assured that now no insects can enter inside water tank. But still lots of aunts move inside the water tank. We are helpless and drink this polluted water. I also need to know why not rooftop is given at the time of purchase. Please short out the issue ASAP.
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Kent RO customer support has been notified about the posted complaint.
                                        Dear Hemang,

                                        We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

                                        Warm Regards,
                                        Team Kent
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