Kent RO Complaints & Reviews

Dear Sir/Madam, This has the reference to the service complaint which I had registered with KENT in August 2014 and the services that were rendered by your service engineer on 18/08/14 (Service receipt enclosed). I would like to apprise you that the service engineer (Mr. Mohit) who had come to attend the complaint on 18/08/14 had not done the services satisfactorily. He replaced the ORIGINAL SMPS by informing that it is not working properly. I had asked him to check the functioning of ORIGINAL SMPS properly before going for replacement but he didn't pay any heed to it and simply replaced the SMPS as he appeared to be in a great hurry to complete other assignments. During his visit on 18.08.14, he replaced the following parts:- 1. SMPS for Rs. 935/- 2. Solenoid Valve (SV) for Rs. 295/- 3. Tap for Rs. 70/- Visiting Charges: Rs. 300/- Total amount paid to Sh. Mohit on 18/08/14 was Rs. 1600/-. (Refer the attached Service Receipt) After a few days when the machine started causing problems/noise; I had registered another complaint in Aug'14. When another engineer came to attend the complaint, he replaced the spare SMPS (installed by Sh. Mohit) and the machine started to work properly. He also checked and found that the ORIGINAL SMPS of the machine (which was replaced by Sh. Mohit) was working perfectly fine. Moreover, now it is also seen that the second spare SMPS installed by your engineer is causing problems too and the machine is switching on and off arbitrarily. In view of the above, it is requested to immediately initiate refund of Rs. 935/- which have been charged to me for SMPS. The faulty SMPS may please be collected from my home address which is as follows:- C/o Arvind Kumar Tiwari Amrish Kumar Tiwari Flat No. C-505, Gardenia Square Crossing Republik, Ghaziabad Uttar Pradesh- 201016 Mo: [protected]/ [protected] Refund may be done through Cheque favouring Arvind Kumar Tiwari. Please process the refund on top priority and provide the information for records. Regards, Amrish Tiwari Sr. Engineer (TBCM) BHEL-TBG, Noida

I kumar Kunal having Kent Supreme RO installed at my home on 07.04.2014, its serial number is KR[protected].Its been installed for 5 months and in thiese 5 month it broke down 5 times . I am really fed up with this product product and their service . So please take back your RO and refund my purchase amt . Last time their dealer took more than 20 days to repair it and within 15 days it broke down again . I don't have more patience and time to repair it again and again . I mailed them regarding my problem but even after 5 days they did not bother to reply .

I have purchased New RO system of KENT on date 27/07/2014 from Balaji dealer (Mathura)(ph-[protected]).From that date onwards it is showing 360(TDS) which is not compatible for drinking as it has bitter taste too.No engineer visit at the time and after the installation.Then I file complaint online, on the reaction of that complaint today engineer(Dinesh Tomar) visited and checked the inlet showing 2585(TDS) and outlet 310(tds).As per your KENT RO guidelines it can purifies upto 90% which is equal to[protected].5=258.5) and outlet is showing 310 today after some more setting, earlier it was 350 to 360. please make it more less or return the machinery.

I brought brand new KENT Mineral RO . It has been installed . But it is only giving beeping sound. Water pressure supplied in this filter is higher than 15 feet. But does not works. Can you please give advise how to solve the problem ?? Thanks, Anupam [protected]@yahoo.com

I am facing the issues from Kent RO Grand model since 7 months. I have been using Kent RO for last 3 years and it had no complaints. Suddenly, one day my filter goes off and I have changed it via Kent RO authorised service centre and since then my whole system parts have been changed and it has cost me around 10k wholly. I thought Kent should tell the client to use it and through just like grey market product as I am not sure where it is going to stop with the present system. I got filter, memberane, adapter, diaphagram, UV light twice. Worst product ever seen in my life. Better people should go with Aquaguard as my parents are not facing any problem for last 7 years since the installation. Lalit Mittal Bangalore +91-[protected]

we have kent ro system in our house . we got it AMC in Aug 2014 . that time we have been given false promises about the service like all parts are covered in the same . Immediately after AMC service it start giving pblm we called the eng. and told him that some filters are leaking and water is falling on the motor . He adjusted some thing in the machine and says all is well now . But next day again moisture was seen in the box. on complaint we have been told that it will be recified automatically . Last week we complained again that their is no water coming in the Ro. When enginer visited he told all the filters are needed to replaced as they are not working . On telling that it is covered in AMC we were shocked to know that these are not covered and it was the same person who last time made all promises.
This is the way they make fool coustomers.

PLEASE DO NOT BUY KENT PRODUCT, as this is not a customer oriented company and do not belive in service after sells. I am not happy with the kent RO company's response after sells. I purchased TDS control RO system from mall in last year august. The installation was done by their service engineer only. From July 2014 it is not working. I lodge the complaint at there service centre call Creative cooling system, they send person and charged me Rs 300 for it and told that it is because of card faulty. We shown him the warranty card and bill copy. He promised us to solve the issue in three days. I trying to connect with their corporate office but the toll free number again give us the local service centre only. Local people doesn't respond and again and again they tried to extend the date. I gave feedback twice on their website also but there was not response. Now I am thinking to go in consumer court only, as I already purchased bottle water of approximate Rs 4, 000.

I'm totally pissed off by the services provided by KENT RO. I'm definitely going to switch to other RO system but I really need to submit my complain here, I don't think it will be addressed. Its totally frustrating and disappointing. We had a filter change last month only and this month there was a leakage. The water tastes completely bad and we have no other option than buying mineral water bottles. We called customer care thrice, they said they are going to take this complain on high priority and technician will reach anytime till 7pm in the evening. We had to stay home and wait for the technician and delayed our other tasks due to this. The technician didn't show up. This is highly frustrating as we spent several bucks already on mineral water bottles. We no longer trust Kent RO and their services and I deeply regret buying Kent. USER ID - 4136

It was found defective after 4 months from the date of purchase ie Feb 2014 and complained 3 times in Jun 2014, It was rectified and worked haphazardly. But now it is not working from 14th Aug 2014. Hence steps to be taken to replace the KENT bearing SL. No. KR[protected] machine immediately. Saukat Ali Khan [protected]

i lodged complaint for ill functioning of purifier on 29.07.2014. Service engineer suggested to change filters and after changing filters TDS was set on 57. Again on 25.08.2014 purifier stopped working, again complaint lodged, once again serviced by engineer. By this performance of purifier i forced to take annual maintenance contract on that day to save service charges every time.
Again yesterday purifier stopped working, complaint lodged. Every time it stops working, being in job, we are wasting our leave and money on buying of drinking water because of poor services and unavailability of service engineers.

I, had got replaced filters, ro, etc two months back from srinidhi enterprises, Mysore, by pAying rs 4000/-when i contacted again for service, he refised To give service.now water purifer is not working, Kindly send right person my address:Rajendrakumar, 1123geeta road, chamrajpuram, mysore.[protected]

I will like to bring to your attention that complaint no[protected] dated 19/08/2014, nobody has visited us till today 7pm.this is even after repeatedly informing Mobile no -[protected] given to us by your customer care centre to call if complaint not attended. If this is the level of your service, I am feeling extremely sorry to have purchased Kent RO System. Ankur Mahalwala.

It has not even been 1 year of my purchase of KENT RO and it has stopped working for 4 times. I had the warranty and so these repairs were fixed after making requests. But I am worried that such a product won't last for long. So I requested to their staff to please replace this piece as it seems to be defective. But it has been all waste. I have contacted " Balaji - Service Manager, Priya- customer care and none of them offered any help. I have put a feedback on their website and waiting to hear from them. Kindly contact me: +91 [protected],

We have Kent Pearl MRO, KR[protected] installed at Sector 10 RK Puram, New Delhi, covered in AMC. The machine breaks down frequently and Kent people charge about Rs 2000 for memberane with no guarantee. When you cannot provide water purification, then why do you sell the machine? Harassing the customers. Please check. You ask for money without any guarantee for performance. You should be taken to consumer court

I have purchased kent Grand+ dated[protected]. I have faced so many problems with this machine. After the servicing two or three defects come out within 15 days & the serviceman have changed two or three parts with heavy cost. I think that every year service is must for machine. But it is so regrettable that after 2-3 days of servicing we find that the filter machine stop working and the water is not filtered. After changed of defective parts we find that another problem creates and alarm rings two or three times in a day. I asked to the serviceman that why should this problem create repeatedly? He answered that you are using submersible water and this machine does not work properly for submersible water. I think that 80 percent of people using submersible water at Kashipur area and they use various product of purifier machine. Are they also facing this type of problem? Please solve my problem and give proper remedy for this problem.

I have an AMC of kent RO starting from 6 January 2014.I have opted for the full comprehensive coverage but the system is giving a lot of problem and the service provider is not giving proper service.He is asking for more money for changing the parts.The name of the service provider is Aqua Service Centre (Santu Banik), C/83, New Raipur Road, Garia, Kolkata-700 084.

This is to be bring to your kind knowledege that my kent ro is not working properly from so many days while intimating to your franchise system they are ignoring and not taking intrest for reparing ro so pls do the need full .otherwise i will go to the coustumer court . REGARDS Dr Amit pandey NATIONAL PRESIDENT HOMOEOPATHIC MEDICAL ASSO

i have purchased kent grand+ water purifier 7 days ago. but after instalation water is overflowing from the tank. on complaining the service provider has repaired twice, but not getting result. i want my machine exchanged by a new one govind agrawala ph-[protected] mail [protected]@gmail.com

It has not even been 1 year of my purchase of KENT RO and it has stopped working for 4 times. I had the warranty and so these repairs were fixed after making requests. But I am worried that such a product won't last for long. So I requested to their staff to please replace this piece as it seems to be defective. But it has been all waste. I have contacted more than 5 staffs and none of them offered any help. I have put a feedback on their website and waiting to hear from them. Kindly contact me: [protected] (Sameer, Greater Noida)

Dear Sir/Mam, One Kent Perl RO purchased in June 2012.I am not satisfied with the services given by your local dealer. since first services i am charged and we are not getting good quality water. 6months back he changed its main tube & fixed rooftop and we paid for all as he assured that now no insects can enter inside water tank. But still lots of aunts move inside the water tank. We are helpless and drink this polluted water. I also need to know why not rooftop is given at the time of purchase. Please short out the issue ASAP.