| Address: Chennai, Tamil Nadu |
Dear Team,
I have bought the KENT Pearl R.O Water Filter online( 2012) TheMachine was delivered to me by M/S Safe India Technologies Chennai. I had anproblem with my filter 2 months back and contacted M/S Safe India Technologies (Mr Samuel [protected]). He had attended thecomplaint and told that there is a problem with Pump & R.O membrane. Hereplaced the same & charged me Rs 4500 for the same.With in 3 weeks the machine got faulty again, and I contacted him. But hewas not responding to the calls .
So ifiled a complaint in Kent website . I got a call form M/S OM ElectronicsChennai (Mr Palani [protected]) . He came and attended the call andtold that M/S Safe India Technologies is presently not a dealer of Kent and told that allthe filters are faulty and need to be replaced .Also I contactedMr Balaji ([protected]) South Service person of Kent and he informed me thatthey cannot guarantee on the service of M/S Safe India as they are notpresently with Kent and I need to payagain for service . I had no other option except to pay . M/s OM electronics offered an AMC for the machine. I opted forthe AMC and charged they charged me Rs 5500 for the same.( 3 weeks back ). 2 days back, againthe machine got faulty and the service engineer came for attending the same. Hereplaced the SMPS module and told that machine is ok. But i told him water is not coming properly .He told that R.Omembrane is new one & there is no problem. He left without attending to it.It took more than 3 hours to fill 8 liters of waters.
Since the service engineer emphasised on R.O membrane, I observed the membrane when hewas fixing the machine and noticedthat the R.O membrane was not of the same type as that initiallybrought. When i carefully observed, I noticed that, a Kent sticker was pasted on it . ( It was lightlypeeled off at the edge ).Its a local make RO membrane on which KENT Logo ispasted.
Today again I have contactedOM electronics for service and told that they will attend the call. I feel thatthe R.O is failed because, it’s a duplicate one.
My concern is that while servicing the water filter, it should bereplaced with original filters when done through a Kent Service agency. I paida total of Rs 9500 for servicing, yet the problem is not fixed. . Request KENTto intervene and arrange to rectify the problem, by replacing with genuineparts.
Regards
Anoop
12G1, Jains Green Acres,
Darga Road,
Zamin Pallavram,
Chennai
Mob: [protected]
Aug 14, 2020
Complaint marked as Resolved 
We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm Regards,
Team Kent