Kent RO Complaints & Reviews

After spending more than 20 thousand to buy a water filter its hopeless and shameless on KENT RO manufactures that quality of the product is such that after every two weeks my RO stops functioning. There is no one to address your compliant and the only option left on you to is buy mineral water bottle from market. What is the point of spending hugee money on Water Filters and especially KENT.
I am tired of making complaints, every...

We purchased a Kent water purifier through HOme town, Noida dated 23/8/2012 Serial no KR[protected].

Absolutely trash equitment. In this short period it has broken down approx 15 times.

Level of service is simply Atrocious. The knowledge Service Engineers(actually calling them engineer would be quite an insult to the Enginners) who landed up during these breakdown after multiple reminders and multiple calling at...

I have purchased RO in nov 2011. the taste of water is not good. when asked for free service in first three months, no one turned up. but again booked complaint 15 days back for service, no one came.now it has stopped working completely.pathetic product and pathetic service....

It's been 4 months I have the Kent Mineral RO. In the last 2 months, the appliance is not working properly. It stopped dispensing water, so I called for the customer service help. The technician came in and did the repair. After a week, again the same problem persisted. Again I had to call the technician. Again after the visit of the technician, a week later the machine stopped functioning.

So the appliance works for...

I WANT TO CAUTION ALL CONSUMERS ON PURCHASE OF KENT RO WATER FILTER
PLS DO NOT BUY THIS PRODUCT AS AFTER ONE YEAR IT WILL START GIVING COMPLAINTS
THEIR SERVICE LEVELS ARE PATHETIC AND VERY EXPENSIVE - AFTER ONE YEAR I HAVE PAID CLOSE TO Rs 4000 FOR SERVICING
AND CHANGE OF PARTS ETC - IT IS A USELESS PRODUCT AND SHOULD NOT BE BOUGHT BY ANYBODY !!...

Dear Sir,

I purchased Kent Grand+ RO Water purifier from "Goodmineral Ro, #58, 14th Main 22nd Cross, H.S.R. Layout, 3rd Sector, Bangalore-560034 Phone 080 65656561, Mobile [protected]" on 05-Mar-2011 for rupees 14,500 (Bill Number:5726). On 25-Feb-2012, two main components of the Kent Grand+ RO Water purifier were gone(i.e Choke and UV Bulb). I called up Goodmineral Ro, Bangalore for service. on 26-Feb-2012, they...

Complaint number : 191591.
Water overflowing from the tank before filtration. As a result of which no drinking water available for 5 days. Contacted the customer care four times this week. No representative from the company has turned up to examine or rectify the defect till date. Poor response from the company/customer care.

RO system is registered in the name of Mr Anil Kumar Shukla
Mob: [protected]...

Myself (Dheeraj Kumar Agarwal) has called to Kent RO for shifting of my Kent from Indirapuram (Ghaziabad) to Pratap Vihar (Ghaziabad). My complain no is 17794. As per customer care executive my RO will be deinstalled, transfer and then reinstalled by RO engingeer only. Total expences will incurr 300+300=600/- which will be paid by customer. I was agree with all the terms as said by customer care executive. One engineer came on 5th Apr 2012...

Sir,

Two weeks before from today i made a call to AXIS EXIM(Mobile : [protected]) ,the kent RO water service provider, regarding servicing of the said water purifier. But till date(31.03.2012) no one from the concerned service provider has turned up. As a result of which i am thinking to stop using the Kent RO water purifier. I made several calls to AXIS EXIM, and made him assured that my kent RO get serviced by the same day...

Its been 8-9 months since i hav installed most expensive model of kent is kent grand plus. However the irony started post 2 month o[censored]sage and machin stopped dispensing water post sevral followups (never received prompt service from kent) the ro was replaced. Havent used machine for another 1month faced same issue and when contacted kent service was told ro is faulty again and nee to pay for same as we cannot change it again and again more...

We had purchased the KENT GRAND PLUS on 25 March 2012. I had called the KENT Customer care from there website, for installing the same. I have given my details like phone no. address. But still there is no call from them even after many calls from our side.
Toll free no from Kent Website :[protected].

Our details : R.Hari Krishna
Ph No : [protected]
Email : [protected]@gmail.com
Address : Old Alwaal,...

I am having nightmares ever since I bought KENT Grand+ Mineral RO Water Purifier. There is NO easy way out as I already spent RS 15,000 for it.

Installation (May 2011): Dealer told me that someone will come for installation within couple of days. One one turned in for couple of weeks. I kept calling dealer, he kept saying he has already informed it & someone should have already come. Finally I kept calling Kent directly...

Very poor maintenance service and no guarantee if the parts replaced are genuine as no receipts are given for the service by the engineer. They claim that receipts will be sent by their accounts dept which never happens even after multiple follow-ups.

They call several times even after servicing to get filters replaced , etc as they have no track of whether the servicing has been done or not.

Real harrassment...

Dear sir,
My name is Priya Ranjan Mahato from Chota Ghamaharia, i purchased Kent water purifier on 17/04/2010 invoice no.341 serial no. of product is KR[protected].As per company specification the membren & carbon block of the product life is up to 1 year but it is working only up to 3 month,i have to change the membren & carbon block after 3 month and it costs 3200/- I have complained to the service center also but they are...

i bought my kent ro water purifier from water tech basavangudi bangalore in october 2011 since the installiation of the product i am facing the problem. the service people visit the place and go back. the problem is still there and the service people are least bothered of the complaint please do not buy any product of kent...

I bought Kent RO Water Purifier in May 2011 . i have some problem with my Kent RO Water Purifier in january 2012. I called service centre which name is modern services in Aurangabad in Varanasi. one Technician(name sujeet) came in my house , he repair my Kent RO Water Purifier and charged Rs. 500.00 coz at present my purchase bill was not available and he said next day he would return my money back and take xerox copy of purchase bill. but...

Have a Kent RO Water filter which breaks down every few days. In spite of a number of complaints and a number of technicians (at least 10 in no.) the machine keeps on breaking down every other day. Common complaints include membrane change, nrv not working, lamp not working, elbows leaking. We got an AMC done few weeks back but has not helped. More than 10000/- Rs spent so far and still am incurring 100+ Rs every day for drinking water ...

Hi sir/ma'am,

I had purchased the KENT RO Purifier Model PEARL on 23rd of October 2011. After the installation I noticed that the top Lid of the device did not close properly, there was a gap when it closed.
I verified the same by checking other devices of same model at the showroom and also installed devices at my friend's place.

The defect leaves space enough for insects like cockroach, ants...

This is with reference to my complaint made 2 days before whereby the service person from RO company came and checked the machine and told us about the defect . Today ,I got to know from your company office at BHOPAL that they do not have the part and I should make confirmation from your company directly.

HERE , I WISH TO DRAW KIND ATTENTION TOWARDS THE FACT THAT THIS COMPLAINT IS NOT THE FIRST TIME AND I GUESS THIS WOULD...

Hi,

I receiving a Kent Water Purifier as a Wedding present 2 months back. But from the time of installation it has not worked. The customer service is pathetic and shows total apathy to grievances.First it was a problem in the valve, then filter problem . Every time the engineer mentioned that since it was not purchased by a local dealer but from another city you have to pay for the service even though the machine is within...