Kent RO Complaints & Reviews

I am having Kent UV water purifier for last four years. Every year I am facing problem for the AMC and for the services ,of the same. Every year I get to know the service-dealer is changed . The new dealer asks for HEFTY AMOUNT for AMC . Secondly; they insist on going for On call basis service When contacted to your Regional service manger ( Mr Jaiprakash ) on his phone [protected] ; he also states that our company has not fixed any AMC charges ( even as per models). He also talks HANDS & GLOVES with the distributor/ service dealer. Please let me know what is the comprehensive charges . Is Kent management going to take serious note on this issue because last year also I had communicated thru email & telephonically with the Kent -HO.

Called Kent RO Service as the KEnt RO has stopped working. They say they can service only after two days because of the holidays. If the motto is Purest, healthiest,tastiest water, "Always" is missing from their logo and tantrum of sales pitch?

Further, no response when you call them at their listed toll free number, and no number listed on their website for their Bangalore office. Do you care for your customers to make it easier for them to reach you? And make sure your "Purest" water is available when customer needs it?
Thanks,
Nagaraj
[protected]

Dear Sir,

We bought Kent RO water system a couple of years back in Delhi. Now we have shifted to Hyderabad and staying in Madhapur. We are facing lot of problems with the Kent RO machine. it is giving us one or the other problem. Whenever, we complaint them, a person will come and rectify it and again within 15 days the problem is persisting. The spare parts which they use, is of inferior quality and the technicians come to rectify are also semi-skilled, i believe. Just within a short span of time, we ought to spend nearly rs.1000/- for repairs and maintenance which is not at all acceptable. Please look into the matter and solve the problem once and for all.

regards,
Ashok Soni
Flat No. C-1001
10th Floor
Fortune Towers
Madhapur
Hyderabad
Mobile :[protected]

I Have purchase Kent water purifier before 25 days but i have face a problame .After fill up the 8 liter tank the westege water contenusley flow through out the day .I have complane the local office several time at Golmuri ,Jamshedpur. Ph .no-[protected] they give the complane no.260. after that the person visit my house and check the purifier and told me solve the problame . But at present the problame is same the wastage water are contenusley flow .

We are using Kent Excel Water Purifier for the past 5 years. On 12.07.11 we approached Kent through you toll free No.[protected] for a service call. They in turn given Mr. Ramachandran's Mobile No.[protected]. Mr.Ramachandra's advice us to call Phone No.22262224 to request for a Service Call. We have registered a Service Call on 12.07.2011 with VGM Enterprises to rectify the problem we are facing with our Water Purifier.

On 14th July, one Mr.Selvam, Service Engineer has attended our call and said some parts needs to be changed, for time being he rectified the problem and said after replacing the necessary spares our problem will be sorted out without any issues. We agreed to the same and request him to do the necessary changes, which he assured in 2 days time and taken Rs.400/- as Service Charges vide Receipt No.426 dated 14.07.2011.

As Assured by the Service Engineer, has not turned up after 2 days. We again made several calls to change the necessary parts to rectify the problem. On 22.07.2011 he changes most of the Filters and parts for Rs.3,100/- vide Receipt No.439 dated 22.07.2011 and assured us that there will not be any problem for the next 3 years. From on the next days the purifier is not working, again we started making repeated calls to attend the problem.

On 2nd August'2011 they said that the check value has to be replaced to rectify the problem. We agreed to the same and request to change the same and paid Rs.200/- vide Receipt No.561 dated 02.08.2011.

That attempt also failed. Again the Purified is not working.

Later they diverted the problem to Mr.Ramesh, Service Engineer from KENT to rectify the problem after collecting Rs.3,700/-.

On 6th August'2011 Mr. Ramesh, Service Engineer from KENT attend the problem and assured us there will not be any problem in the future.

But in vain, that also failed.

In spite of paying Rs.3,700/-, which is not necessary at all, still my problem is not rectified.

What do you want me to do now?

Some suggested to take up this issue to Consumer Forum.

We decided to write to you, to rectify the problem else replace the purfier.

Hi ,

I bought Kent from authorised dealer fo gurgaon as per KENT advertisement in Times of India last month .
1. There is water leakeage from tank , i complained to
dealer ( this could have been checked during installation ).He said he
logged a complaint with KENT , but nobody tunred till date ( now
almost 20 days)
2. Now This is not even worse , from yesrteday onward this stopped
water purification .It is not even a month og purchase .I called
custer care they said my data is not yet feeded in your system .It
could have been done by delaer , and if not then why you have such
unprofession relationship with dealer who is spoiling your brand .

Is it the kind of professional behaviour from your company ?
Tough they do logged manual 10974 .I asked them to do it on urgency ,
but not sure , no one tunred till now.
They gave me the number of Gurgaon area supervisor ([protected]) , but
this guy said he is not in front of his system and not aware of any
such complaint .Later on he said first you fax me the copy of bill ,
then only we will entertain me.

This is really very bad for me to expect this kind of service from
your company .There seems no process anywhere and its all for
harassing customer .I have spend good money to question you guys , I
am buying water from outside allthough I spend on KENT .

Now I doubt even product may be faulty one .
I could be reached at [protected]

I CALL TO LOCAL NO.[protected],[protected] MAXIMUM NUMBER OF TIME
BUT THEY NOT COME AT LEAST ONCE.DUE TO THAT WE FACE PROBLEM
WATER IS BAD SMELL WHEN DRINK.
SO,I REQUEST TO TAKE NECESSARY ACTION

I have bought a Kent – RO system from our local dealer- at Salem in Tamil nadu.

This model is the latest one RO GRAND+ with the lot of Automatic control options. But I faced no. of complaints within short span of time.

1) Within two months, the low pressure cut off switch in the water inlet line got a problem and unit got frequent cut-in and cut out. When the service person checked the same and suspected problem with the switch, he just by-pass the switch and keep the unit in running condition. When I called the Dealer to replace the Switch, he was blindly telling that there may be problem in the inlet pressure/head and he cannot replace the switch. My water tank is located in the 2nd floor and min head available will be more than 8m ( ie., 0.8 bar ) and as per the Kent manual – the Min head/pressure requirement is only 0.3 bar.

2) RO – water tank outlet tap/valve handle ( plastic ) got broken. As per the Dealer, we need to replace the full valve at the cost of Rs.250/-. First of all, the valve is working good and no need to replace full set and second the cost of replacement also very high.

3) The water tank sealing is not proper which causes ants entering into the tank and making filtered water DIRTY.



R. Manikandan
Salem, Tamil nadu

Dear Customers,
I purchased Kent GOLD storage water purifier and wanted to replace its UF membrane.
I called their customer service and they only made me wait for a long and gave a number.
When I called that number, nobody responded.
I emailed them for replacement o[censored]F membrane but till date no reply from Kent.
Kent doesn't provide after sells service..
The worst service center I have come across...

No response to your queries, complaints and they will only give you wrong numbers who will never solve your problems and further will give you a new number...

Never buy any Kent product...


Product may be good but what is the meaning i[censored] can’t get it repaired at proper time...

Its limit to weight for someone's patience. I have brought kent water UF gravity purifier and within 1 week its UF membrane looking like injection broke. I have made N nos. of calls to Customer care in Delhi, mumbai . Its totaly waste of time.
Kent Service is yuuuuuukkkkkkkkkkkk. Guys please dnt go for any kent product. Because i[censored] need any service then there is no one available. I m continuously taking its follw up from last 3 months, but till now there is no reply.

Snehal
Navi Mumbai

I am a qualified Mechanical Engineering graduate with 36 years experience in PHED. I got installed a KENT GRAND MINERAL RO M/C No[protected] in Nov/Dec2006 through dealer of the Co. at Jaipur.Since then the SMPS(Adopter) of this purifier getting frequent failures which I had to get replaced by paying every time high cost of new Co's adopter and high service charges in addition to stopping the water supply. On repeated requests to Company, the competent Company Officers are not attending to find out reasons of such frequent failures and rectify so that at least now on it can be prevented.
I am shocked to experience that none of the officers contacted cared to my grievances.The officers namely: Mr Mukesh,Mr Amit Sahay, Mr Vinod K, Mr Deepak Sharma at Jaipur were repeatedly informed of frequent failures and Mr Pranay at NOIDA Head Office informed but my complaint still remains causing me to frequently paying for SMPS and service charges to the dealer which is like action of cheating or carelessness of the Company and I am finding no solution except approaching you.

S.L.Gupta
[protected]

I had puchased a Kent Excell RO filter from M/s Durga Marketing, Ludhiana. The filter works fine but the original cartridges (or say filter candles) are not available in the market. I had contacted the company at[protected] with Mr Shekhar also on 19th july, 2011, to which they replied that the excell model is not directly manufactured by KENT, rather they source it from some other company so they do not provide the original kent marked cartridges for this model & so i have to buy whatever cartridge is available in the market (un branded ones).

What an irresponsible behaviour of the company. When they have sold me the filter, its their duty to provide me the original cartridges.

PLEASE NEVER BUY KENT PRODUCTS, THEY DON'T PROVIDE AFTER SALE SERVICE.

my Kent Maxx Uv+Uf purification system is not work properly
filter choked and over flow problem.
after replce still this problem to have.

Hello,

I have purchased Kent RO (Big Brand) three months ago.Every month this machine malfunctioning some time beeping,no power,choking,water leaking.This is worst example of electronic item I have purchased in my life .Kent RO is almost double in price compare to local ones .But local ones is much better that Knet RO previously at my home local RO was installed.

If any official from Kent is listening do reply

Regards
[protected]

WE BOUGHT KENT WATER PURIFIER ON 11 JUNE 2011. THE COMPANY REPRESENTATIVE CAME TO INSTALL IT ON 12 JUNE 2011. THERE WAS AN ALARM SOUND WHEN HE FIXED IT AND HE SAID THAT THE FILTER IS BROKEN.
WE CONTACTED THE CUSTOMER CARE AS WELL AS THE HEAD OF THE CUSTOMER CARE, MR,MATHREJA MORE THAN 5- 10 TIMES DAY BUT THEY HAVE TILL DATE NOT REPLACED THE RO SYSTEM WITH A NEW SYSTEM. THEY SAID THAT WE WILL REPLACE THE ENTIRE SYSTEM AS IT IS MANUFACTURE DEFECT BUT TILL DATE NO ONE HAS COME TO REPLACE IT. NOW THEY ARE SAYING THAT WE WILL REPLACE THE FILTER, BUT THAT ALSO NO ONE HAS COME TO REPLACE. ITS THE COMPANY'S FAULT, WHY SHOULD WE SUFFER??? THEY SHOULD REPLACE THE ENTIRE SYSTEM AND NOT THE FILTER ONLY.PLEASE ADDRESS THE ISSUE. THE SYSTEM NUMBER IS KR[protected] AND WE HAD PURCHASED IT FROM DELHI

YOR TECHNICAL PERSON VISITED AT MY RESIDANCE FOR THREE TIMES
BUT TILL DATE THEY ARE NOT ABLE TO SOLVE THE OVERFLOW PROBLEM I WANT TO RETURN YOU PRODUCT.

Subject: complaint of KENT ro - DLDT 23564

I PANKAJ GARG R/O 93 JAMNA APARTMENTS SECTOR-9,ROHINI , DELHI-110085,
USING KENT SERVICES FOR THE LAST 2 YEARS, AND DESPITE OF SEVERAL SIMILAR COMPLAINTS ABOUT RO ( WHICH IS IN AMC), IT HAS NOT BEEN RECTIFIED YET .

MOREOVER I AM TRYING TO COMPLAINT ON PHONE BUT IT HAS NOT BEEN ATTENDED AFTER HOLDING THE LINE FOR 10 MINUTES MANY TIMES ON NUMBER-[protected].


RO IS NOT GIVING WATER SUPPLY MORE THAN 50 ML, UV LAMP LIGHT IS ON REGULARLY,

ALL THE THREE FILTERS HAS BEEN CHANGED 2 MONTHS BACK.

PLS LOOK INTO THE MATTER VERY SERIOUSLY ASAP. I WILL BE VERY THANKFUL TO U.

Dealer has probably provided fraudulent product. Since two months product is out of order. . Product is under warranty. . No action even by the company. . Dealer is not providin the needful service. .

Please take action.

Your service is pathetic .I wont buy Ro kent ever in my life ever............... your product sucks and more than your product your service sucks............. you people have opened a fraud company to get money from your first time customer...... i bet once people have used it they will never buy it in their whole life......

This is to bring to your kind notice that we bought Kent RO on 22nd Nov, 2010 last year. (vide Cheque No. :0290554; Amount Rs 13,900).
In less than a year we have had a breakdown of this RO many times. We were given to understand by your sales team that Kent provides the best ROs but after getting such shoddy product, which has broken down within the warranty period and extremely poor after sales service, we regret our decision to buy your product.
We have spoken to Mahendar (Service Manager) at Gurgaon center many times but apart from giving us false assurances, and asking us to speak to the Dharmender (Technician) directly, no action has been taken.
We have tried Mr. Bhardwaj’s-(Service Head) no also but he never picks up the phone.
Dharmender (Technician) visited the premises couple of times and all he says is due to water pressure the machine leaks. We have got that resolved. Infact, during his last visit he did not install the candle properly and as a result we are unable to use the RO since then. We did ask him to fix that but he never turned up even after confirming that he will visit in the afternoon of 29th & 30th May to fix it.
We are disappointed with the callous attitude of Kent employees towards customers, this can be gauged from the fact that we have not been able to use the RO since 23rd May and are getting bottled water since then.
We did lodge a complaint and had requested customer care to resolve this and all we get is complaint no’s[protected].
As the machine is under warranty, we would like to get it replaced, or else, please refund our money.