Kent RO Complaints & Reviews

Dealer has probably provided fraudulent product. Since two months product is out of order. . Product is under warranty. . No action even by the company. . Dealer is not providin the needful service. .

Please take action....

Your service is pathetic .I wont buy Ro kent ever in my life ever............... your product sucks and more than your product your service sucks............. you people have opened a fraud company to get money from your first time customer...... i bet once people have used it they will never buy it in their whole life.........

This is to bring to your kind notice that we bought Kent RO on 22nd Nov, 2010 last year. (vide Cheque No. :0290554; Amount Rs 13,900).
In less than a year we have had a breakdown of this RO many times. We were given to understand by your sales team that Kent provides the best ROs but after getting such shoddy product, which has broken down within the warranty period and extremely poor after sales service, we regret our decision to...

i have purchased 1 kent mineral RO water purifiers from Verma sanitory Baraut .The agency assured to provide services within 2 days of receiving complain. But it has been more than a month, i have repeatedly asked the agency to send its service provider to make my Kent water purifier functional and all of my request are just unheard . Now when I contacted the agency directly, the person just misbehaved me by saying slang languages&told...

The Kent water filter company does not print the price of the product (carbon) used for the water filter. Action should be taken...

i have kent water purifier for the past 4 yrs.i have an annual maintanence cntract with kaypee service centre.i lodged a complaint on 20/5/11 my complaint no is 2051.it has not been catered to even today .it is 7/6/11.i spoke to the manager mr shailendra and he promised to send some 1 in 3 hrs but no1 has come.now he doesnot pick the phone.the service centr no. is 41436000....

I have purchased Kent grand plus RO water purifier and was installed on 12 may 11. As per policy I am entitled for free servicing of the product as well as free of cost parts replacement in case of any defect. My product stopped working on 27 May 11. I immediately contacted Kent service provider on [protected],who informed me that a technician would be sent as soon as possible. Nobody came. Even after repeated calls, till date nobody has come...

Our complaint is pending from mid of may 2011
Mr Bhadhwaj service manager Gurgaon of KENT RO SYSTEM spoke on 3rd june to solve machine problem but till today 5th june it is still pending except for one part which is not in AMC contract is charged for and is changed but U V LAMP which comes under AMC contract is not been replaced and we still have to buy water bottles from market .
For motor it always in short supply and only...

I purchased Kent Grand + RO system from next showroom,sector 14, Gurgaon on dated 03.01.11 m/c no. KR[protected]. since last 1one and half months abnormal coming from mc during run ( to make up water level ) i registered my compliant to next showroom on 3-5-11 & So many times call to Mr Raniveer ( [protected] ), Mr Sunil ( [protected] ) & NEXT SHOWROOM[protected] , the all gave the assurance to recify the problem but till date...

I have purchased a kent mineral aro from a dealer in bangalore.The name of the person is Nagesh and his phone number is [protected],[protected].
we are having problem with the equipment ,we have been trying to reach the kent people for the past three days.(our equipment is still in the warranty period)
They are not responding to our calls and nobody is coming to our house to repair the machine.
Kindly look into the matter...

TO KENT RO SYSTEMS,

WE HAD PURCHASED KENT RO SYSTEM FOUR YEARS BACK AND SINCE THEN WE HAVE TAKEN AMC OF THE SYSTEM. BUT FROM LAST YEAR THE SERVICE IS VERY POOR WHEN EVER A COMPLAINT IS MADE IT TAKE 2/3 DAYS FOR THE PERSON TO VISIT AND ALWAYS WILL BE SHORT OF PARTS FOR WHICH CUSTOMER HAS TO SUFFER FOR ANOTHER FEW MORE DAYS. FROM LAST FEW TIMES OUR COMPLAINTS REGARDING MOTOR ALWAYS WAS REPLACED WITH SOME OLD OR REWINDED MOTOR...

We bought RO from Kent on 7/7/10.after installation whn we asked about the details of the product & the maint we were told that engr from the coy will come for the purpose.till date no one came & now filter is not functioning since last 4 days customer care is not responding even after holding the phone for 15 minutes.whn we spoke to the head office we are getting only verbal assurance.probably they are passing time so that warranty...

Hi
just a simple suggestion never buy a kent RO water purifier, horrible service in chennai, the service engineer Mr. Samual (never trust him) he is yet to visit after 30 days and 49 calls on his mobile phone, always a simple reply that he is reaching in 15 mins and he is very busy as the company sells so many products
even the Regional head in south fails to support.

just dont buy kent ro u can never hope to...

i had purchased kent grand 10 days back .
even after repeated complainno one has come 2 instal it.
please look into d matter....

Dear Sir

I have purchased Kent RO Systems Ltd on 14/11/2009 Invoice No.SSM 90002171 from Kent RO System 204, Ansal Majestic tower Vikash Puri Community centre New Delhi-110018

During warrenty period I was forced to get change filters which cost me about 1200/- Rupees. When ever their service technician comes he was insisting me to purchase external filter privately. I made his complain to the concerned section...

hello this is rajesh mihani from nandura dist-buldhana
we have been using KENT RO water purifier..
you say kent even purifies microscopic bacterias..but some ants are coming out of our filter..we r very fed up now..u MUST take some quick action...u can contct me ..

rajesh mihani-[protected]...

Dear sir,
I have a kent water purifier under croma extended warranty.Now it is not working properly and having defect, for which I lodged a complaint at croma extended warranty customer care at [protected], around more than 1.5 months, till now my complaint is not rectified. I have to call the customer care almost daily. Daily they people give assurance that today it will be done, but of no use. 1.5 months have passed,...

I have purchased Kent RO Grand+ product from AHQ CSD Delhi, Service call for installation pending since 7 days, despite of making several complaints and request on (Noida complaint, installation service no.[protected], (Mr. Randhir) [protected].
Many a times no one pics the phone during working hours even, very much dissattisfied with the service, doubt about product too.

Kindly Attend

Regds Diljit...

My Kent RO m/c stopped working during evening of 13th May, 11. I lodged a complaint at about 10.00 AM today (14th May) & explained the problem on phone. My m/c is under warranty. I requested them to get the services restored today itself. The call centre said they will certainly try.
At 4.00 PM I called back to check the status, one of the boy on call answered that services will be restored in 24 working hours i.e. on monday, 16th...

I have called [protected]@Pune (Rehan Aqua Solution) for changing the filter and installation. The person (Mob : [protected]) came and changed the filter and charged Rs 1850 but did not gave the bill saying it will come through courier. He did not mounted the kent (RO+UV) machine on to the wall saying he has not brought the drilling tool. Later I registered a complaint (complaint no 10512 dated 10 May 2011) for getting the filter mounted on to the...