Kent RO Complaints & Reviews

I have a Kent RO installed and after 2 months of regular use the adaptor went faulty and was replaced. Thereafter again within 2 months the water purifier mal functioned and would not work properly so a complaint was logged on Apr 14 2012. I had specifically instructed that since we are a working couple we need the engineer to attend to our call after 6 pm or then on Saturdays after 4 pm. One sat we were told that he will visit around 6- 6.30 pm but until 7 no one turned up.

Later i Found that call was closed without resolution and reason give door closed.

THIS IS INEFFIECIENCY OF SERVICE AND THEREAFTER A MISLEADING AND WRONG INFORMATION GIVEN WHILE CLOSING THE CALL.

REQUESTING THE CONCERN AUTHORITY FOR PROPER ADDRESSAL.

Regards,

Nivedita Kathe

I have taken AMC for my KENT RO System but no-one is bother to attend its service even after putting mails 2-3 times in last 15 days.

They are just bother at the time of renewal of AMC and collection of money after that NO SERVICE.

After spending more than 20 thousand to buy a water filter its hopeless and shameless on KENT RO manufactures that quality of the product is such that after every two weeks my RO stops functioning. There is no one to address your compliant and the only option left on you to is buy mineral water bottle from market. What is the point of spending hugee money on Water Filters and especially KENT.
I am tired of making complaints, every week i am suppose to call Kent Customer Service centre and lodge my Complain, in the mean while I have to buy mineral water bottle from market i.e have to spend 100 Rs. day for water. After Spending 23,000 in getting a Kent water filter and getting AMC every year for Rs. 2500 + replacing candles, water filters and other RO machinery every six months, i have spent almost huge sum in this Great Water Filter. Kent dose not have solution to my problem, after all they have fooled customers and have dumped their bakwaas products to customers so now its upto them to bear the nuances of this bloddy product. Now I have decided to lodge a compliant in Consumer forum and seek for relief.

Its humble request from please never ever even think of buying a KENT product. Please let us BAN this product from the consumer industry.

Say NO TO KENT..

We purchased a Kent water purifier through HOme town, Noida dated 23/8/2012 Serial no KR[protected].

Absolutely trash equitment. In this short period it has broken down approx 15 times.

Level of service is simply Atrocious. The knowledge Service Engineers(actually calling them engineer would be quite an insult to the Enginners) who landed up during these breakdown after multiple reminders and multiple calling at service centres is simply close to NIL and thoroughly incompetent. The only reason every time they are able to assign is that it is afterall a Machine and what can they say. Purifiers works for next 2/3 days and then the same thing is repeated.

Utterly frustrating experience after spending some Rs 15000/- on Plastic junk.

I have purchased RO in nov 2011. the taste of water is not good. when asked for free service in first three months, no one turned up. but again booked complaint 15 days back for service, no one came.now it has stopped working completely.pathetic product and pathetic service.

It's been 4 months I have the Kent Mineral RO. In the last 2 months, the appliance is not working properly. It stopped dispensing water, so I called for the customer service help. The technician came in and did the repair. After a week, again the same problem persisted. Again I had to call the technician. Again after the visit of the technician, a week later the machine stopped functioning.

So the appliance works for 5 days and I have to call the technician always. As if this inconvenience is not enough. The entire process of calling the customer service help desk is simply troublesome and dramatic.

One patented answer is given to the consumer "the technician shall call you and make his visit". No technicians call up to re-confirm his visit. So one has to wait the whole day for his auspicious visit. Since I work in an office, every time I call the help desk and request specifically to have the technician call me or tell me the time of visit so that I can make arrangements accordingly to get off from the office and visit home. BUT no one seems to understand whether I talk in hindi or english. I just get a call from the technician calling me up saying that he is outside my doorstep when I am at office.

Since I am still in the guarantee period, why cant the appliance be replaced to a new one. And if this is not the procedure as I have been told by the custormer service THEN the company better provide good repair service so that it does not work for only 5 days.

Machine No.KR[protected]
Customer id MMBT26654

AMIT JAIN [protected]

I WANT TO CAUTION ALL CONSUMERS ON PURCHASE OF KENT RO WATER FILTER
PLS DO NOT BUY THIS PRODUCT AS AFTER ONE YEAR IT WILL START GIVING COMPLAINTS
THEIR SERVICE LEVELS ARE PATHETIC AND VERY EXPENSIVE - AFTER ONE YEAR I HAVE PAID CLOSE TO Rs 4000 FOR SERVICING
AND CHANGE OF PARTS ETC - IT IS A USELESS PRODUCT AND SHOULD NOT BE BOUGHT BY ANYBODY !!

Dear Sir,

I purchased Kent Grand+ RO Water purifier from "Goodmineral Ro, #58, 14th Main 22nd Cross, H.S.R. Layout, 3rd Sector, Bangalore-560034 Phone 080 65656561, Mobile [protected]" on 05-Mar-2011 for rupees 14,500 (Bill Number:5726). On 25-Feb-2012, two main components of the Kent Grand+ RO Water purifier were gone(i.e Choke and UV Bulb). I called up Goodmineral Ro, Bangalore for service. on 26-Feb-2012, they replaced Choke and UV Bulb and extracted rupees 1600 from me even though the product was still under the warrenty period. Later on i realised that the Choke which they had replaced is a wrong part and does not fit for Kent Grand+ RO Water purifier. I have raised a complaint (complaint number : 3436) with Goodmineral Ro and i have been following up with them over phone but till now i have not received and response. I have spoken to the owner of "Goodmineral Ro" Nagesh but he also refused to respond. I have written an email to the General Manager of Kent RO Systems (Mr Rao) asking him to advise distributor Goodmineral Ro also. I have raised a complaint in Kent service Center Bangalore(complaint number 6985) to help me get this problem resolved but they are also not responding.

Please help me in getting this problem resolved.

Regards,
Khader Basha
[protected]

Complaint number : 191591.
Water overflowing from the tank before filtration. As a result of which no drinking water available for 5 days. Contacted the customer care four times this week. No representative from the company has turned up to examine or rectify the defect till date. Poor response from the company/customer care.

RO system is registered in the name of Mr Anil Kumar Shukla
Mob: [protected]

Myself (Dheeraj Kumar Agarwal) has called to Kent RO for shifting of my Kent from Indirapuram (Ghaziabad) to Pratap Vihar (Ghaziabad). My complain no is 17794. As per customer care executive my RO will be deinstalled, transfer and then reinstalled by RO engingeer only. Total expences will incurr 300+300=600/- which will be paid by customer. I was agree with all the terms as said by customer care executive. One engineer came on 5th Apr 2012 at my old house (Indirapuram) at 1630 hrs. After deinstallation he said he will not transfer the RO, the same will be carry by customer. This was surprised for me that how can he say this. After many discussion he was not agree for the same. The i called again to customer care no [protected] on 05.04.2012 at 1700 hrs and talked with Meena but she was also not able to solve the problem and gave me the no od Shailendra (Area Manager) - [protected]. I discussed with Shailendra but he was also not ready to listen me and he said he will not do anything. Then again i called to customer care and talked with Meera but she alsow as not able to solve and gave me the no of Mr Ashok - Service Head Ghaziabad - [protected]. I called to Mr Ashok but he did not attend my call. Then after so much of efforts i was totally helpless and i shifted my Kent at my own cost which is Rs 600/-. Kent RO engineer came and reinstall RO at my new house. But I’m complaining against Kent RO for such false commitment. This should be actionable. My humble request for an action against Kent RO for compensation.

Sir,

Two weeks before from today i made a call to AXIS EXIM(Mobile : [protected]) ,the kent RO water service provider, regarding servicing of the said water purifier. But till date(31.03.2012) no one from the concerned service provider has turned up. As a result of which i am thinking to stop using the Kent RO water purifier. I made several calls to AXIS EXIM, and made him assured that my kent RO get serviced by the same day or the other, but resulted into poor customer service. Even people from my locality do have the same problem.It is for your kind information that some of my neighbours started buying 20 ltr water cans from outside on regular basis because of the poor attention. I did not wanted to lodge complaint but could not stop myself as we are doing payment to the service provider. Hence i request the concerned authority to take necessary action forthwith.

Madhusudan Mani
Officer, Allahabad Bank
Ashabari Complex, GG - 404
Patuli, Kolkata - 700094.
Mobile : [protected]

Its been 8-9 months since i hav installed most expensive model of kent is kent grand plus. However the irony started post 2 month o[censored]sage and machin stopped dispensing water post sevral followups (never received prompt service from kent) the ro was replaced. Havent used machine for another 1month faced same issue and when contacted kent service was told ro is faulty again and nee to pay for same as we cannot change it again and again more over was told by technician ro replaced earlier was not new and previous tech must have installed old ro carrying manf date of 2010
The machine was not repaier for mOnth safter several followups and inspite of involving company RM machine is not working.
Worst part is that they dont have any division to solve escalation or any helpdesk team

We had purchased the KENT GRAND PLUS on 25 March 2012. I had called the KENT Customer care from there website, for installing the same. I have given my details like phone no. address. But still there is no call from them even after many calls from our side.
Toll free no from Kent Website :[protected].

Our details : R.Hari Krishna
Ph No : [protected]
Email : [protected]@gmail.com
Address : Old Alwaal, Secundrabad

I am having nightmares ever since I bought KENT Grand+ Mineral RO Water Purifier. There is NO easy way out as I already spent RS 15,000 for it.

Installation (May 2011): Dealer told me that someone will come for installation within couple of days. One one turned in for couple of weeks. I kept calling dealer, he kept saying he has already informed it & someone should have already come. Finally I kept calling Kent directly & someone came to install it after 3 weeks. The installation guy (Pramod Tiwari) was suppose to be trained one. But he drilled holes above sticker instead of marking on the sticker. He did NOT want to put any effort to screw on wall so he cut drainage pipe & used that as dowel instead using dowel which comes with installation kit. He started filter & went away.

As water tank got filled, the whole unit tilted because it was not fitted properly. We were scared that whole unit will fall down & crash into pieces as it becomes very heavy with full tank of water.

Immediately I called Kent service & kept calling to get someone to do proper installation again. This was not easy task also. Kent Service has IN-BUILT PARADOX. After first installation, subsequent calls are SERVICE calls and service people DO NOT do or FIX installation. So if your first installation is not done correctly then you are in soup & no wonder you will have nightmares. After lot of calls & explanations finally someone came & did proper installation again.

Multiple breakdowns during Warranty period: UV lamp burned in Jan 2012 & I registered the complaint. I had to make again several calls. After 3-4 days they told me there is no complaint on your name. So I had to make complaint again. Still one one visited soon so called Delhi office, talked to Manager & finally someone came after 1 week. The worst part is they will say technician will visit today, but they won't give contact details of technician. This today never comes. I had to take leave to make myself available & no one showed up.
On 16th March again purifier alarm started & stopped working. On 17th morning called service center. Complaint # is[protected]. Priyanka was customer service agent & she said technician will come today. Till Saturday afternoon, no one called so talked to her manager, Mayuresh. He said he will TRY. Saturday no one came. Monday also no one came. So called again on Monday late afternoon. Customer service agent said please give him 10 mins & he will call back as he can't reach technician. Call back never came & when I called again, office was already CLOSED. Again I called on Tuesday (Mar 20th) & asked for Mayuresh but I was told that he is not available (Or may be he is hiding). Talked to Dipali & Ritesh, everyone is saying same thing, someone will visit today.

Free services Warranty period: Kent has 3 Free services during warranty period but you have to call them which anyway won't happen. I have A/C, refrigerator from other companies and they call me to schedule servicing appointment.

Do it yourself NOT possible: Changing filters in Kent purifier or for that matter in any purifier is not rocket science. Any Tom/Dick/Harry can do it. But then how can they earn money. So Kent won't sell any of these in market and you have no choice but to live with these hopeless people, hopeless Service & hopeless products.

Conclusion: 1 or 2 bad incidents can be ignored but Kent is very consistent in so many incident. Stay away from Kent, The House of Hopeless People, Hopeless Service & Hopeless product


PS: At my parents house we use Eureka Forbes & they give same day service whenever we call them. Why the hell I got Kent?

Very poor maintenance service and no guarantee if the parts replaced are genuine as no receipts are given for the service by the engineer. They claim that receipts will be sent by their accounts dept which never happens even after multiple follow-ups.

They call several times even after servicing to get filters replaced , etc as they have no track of whether the servicing has been done or not.

Real harrassment of the consumer

Dear sir,
My name is Priya Ranjan Mahato from Chota Ghamaharia, i purchased Kent water purifier on 17/04/2010 invoice no.341 serial no. of product is KR[protected].As per company specification the membren & carbon block of the product life is up to 1 year but it is working only up to 3 month,i have to change the membren & carbon block after 3 month and it costs 3200/- I have complained to the service center also but they are not responding.

i bought my kent ro water purifier from water tech basavangudi bangalore in october 2011 since the installiation of the product i am facing the problem. the service people visit the place and go back. the problem is still there and the service people are least bothered of the complaint please do not buy any product of kent

I bought Kent RO Water Purifier in May 2011 . i have some problem with my Kent RO Water Purifier in january 2012. I called service centre which name is modern services in Aurangabad in Varanasi. one Technician(name sujeet) came in my house , he repair my Kent RO Water Purifier and charged Rs. 500.00 coz at present my purchase bill was not available and he said next day he would return my money back and take xerox copy of purchase bill. but his next day never come . i made 25 calls to thia service centre for my money back and giving xerox copy of bill. but he did not come passing over one month.
Now i decided , i am going to cosumer Forum. and take action against Kent RO Water Purifier company as well as Service Centre also, not for Rs. 500/- but in the case of cheating and could not cheat to any body.


Dhirendra Pratap Singh
Paathshala
Brij Enclave Colony, DLW-BHU road , Sunderpur,
Varanasi-221005. (U.P.)
Mo- [protected]

Have a Kent RO Water filter which breaks down every few days. In spite of a number of complaints and a number of technicians (at least 10 in no.) the machine keeps on breaking down every other day. Common complaints include membrane change, nrv not working, lamp not working, elbows leaking. We got an AMC done few weeks back but has not helped. More than 10000/- Rs spent so far and still am incurring 100+ Rs every day for drinking water as its a basic necessity. Repeated complaints and escalations within Kent RO have not helped. Some of the recent complaint numbers are D11289654 and 145724. We have reached a point where we need a refund of AMC and all the recent repairs done. No further service required from Kent RO. We are better off buying a new water filter from a better reputed company.
Thanks
Nitin Govil

Hi sir/ma'am,

I had purchased the KENT RO Purifier Model PEARL on 23rd of October 2011. After the installation I noticed that the top Lid of the device did not close properly, there was a gap when it closed.
I verified the same by checking other devices of same model at the showroom and also installed devices at my friend's place.

The defect leaves space enough for insects like cockroach, ants etc. who climb through it since the purified water in the container is sweet because of which the container needs to be dismounted very other day and cleaned.How effective is a water purifier if it cannot keep such insects from getting in to the storage area !

Upon complaint to the dealer from where it was purchased, he had sent a technician who failed to rectify the problem. When I complained again on the phone he replied that there was nothing that he could do as it could not be repaired, the only option would be to replace the complete device as that part is not replaceable.

When asked for escalation he gave the number of some executive at Kent who gave the same answer.

When I had bought the device I had done appropriate research and compared it with all major players before settling for your company only because of recommendations from our friend's who incidentally have the same model and face no such issues. I request you to please escalate the matter to the right person so that the device can be replaced/repaired and save me the unnecessary task of throwing away all the filtered water every other day just to clean it from the insects floating in it.

Serial No. of Device:- KR[protected]

Name and address of the Dealer:-
Atul Srivastava
[protected]
Krish Enterprises
Jaipur
Rajasthan

Regards,
Prateek Choudhary
[protected]
[protected]
4/147, SFS,
Agarwal Farm,
Mansarovar
Jaipur-302020
Rajasthan