Kent RO Complaints & Reviews

Complaint number : 191591.
Water overflowing from the tank before filtration. As a result of which no drinking water available for 5 days. Contacted the customer care four times this week. No representative from the company has turned up to examine or rectify the defect till date. Poor response from the company/customer care.

RO system is registered in the name of Mr Anil Kumar Shukla
Mob: [protected]

Myself (Dheeraj Kumar Agarwal) has called to Kent RO for shifting of my Kent from Indirapuram (Ghaziabad) to Pratap Vihar (Ghaziabad). My complain no is 17794. As per customer care executive my RO will be deinstalled, transfer and then reinstalled by RO engingeer only. Total expences will incurr 300+300=600/- which will be paid by customer. I was agree with all the terms as said by customer care executive. One engineer came on 5th Apr 2012 at my old house (Indirapuram) at 1630 hrs. After deinstallation he said he will not transfer the RO, the same will be carry by customer. This was surprised for me that how can he say this. After many discussion he was not agree for the same. The i called again to customer care no [protected] on 05.04.2012 at 1700 hrs and talked with Meena but she was also not able to solve the problem and gave me the no od Shailendra (Area Manager) - [protected]. I discussed with Shailendra but he was also not ready to listen me and he said he will not do anything. Then again i called to customer care and talked with Meera but she alsow as not able to solve and gave me the no of Mr Ashok - Service Head Ghaziabad - [protected]. I called to Mr Ashok but he did not attend my call. Then after so much of efforts i was totally helpless and i shifted my Kent at my own cost which is Rs 600/-. Kent RO engineer came and reinstall RO at my new house. But I’m complaining against Kent RO for such false commitment. This should be actionable. My humble request for an action against Kent RO for compensation.

Sir,

Two weeks before from today i made a call to AXIS EXIM(Mobile : [protected]) ,the kent RO water service provider, regarding servicing of the said water purifier. But till date(31.03.2012) no one from the concerned service provider has turned up. As a result of which i am thinking to stop using the Kent RO water purifier. I made several calls to AXIS EXIM, and made him assured that my kent RO get serviced by the same day or the other, but resulted into poor customer service. Even people from my locality do have the same problem.It is for your kind information that some of my neighbours started buying 20 ltr water cans from outside on regular basis because of the poor attention. I did not wanted to lodge complaint but could not stop myself as we are doing payment to the service provider. Hence i request the concerned authority to take necessary action forthwith.

Madhusudan Mani
Officer, Allahabad Bank
Ashabari Complex, GG - 404
Patuli, Kolkata - 700094.
Mobile : [protected]

Its been 8-9 months since i hav installed most expensive model of kent is kent grand plus. However the irony started post 2 month o[censored]sage and machin stopped dispensing water post sevral followups (never received prompt service from kent) the ro was replaced. Havent used machine for another 1month faced same issue and when contacted kent service was told ro is faulty again and nee to pay for same as we cannot change it again and again more over was told by technician ro replaced earlier was not new and previous tech must have installed old ro carrying manf date of 2010
The machine was not repaier for mOnth safter several followups and inspite of involving company RM machine is not working.
Worst part is that they dont have any division to solve escalation or any helpdesk team

We had purchased the KENT GRAND PLUS on 25 March 2012. I had called the KENT Customer care from there website, for installing the same. I have given my details like phone no. address. But still there is no call from them even after many calls from our side.
Toll free no from Kent Website :[protected].

Our details : R.Hari Krishna
Ph No : [protected]
Email : [protected]@gmail.com
Address : Old Alwaal, Secundrabad

I am having nightmares ever since I bought KENT Grand+ Mineral RO Water Purifier. There is NO easy way out as I already spent RS 15,000 for it.

Installation (May 2011): Dealer told me that someone will come for installation within couple of days. One one turned in for couple of weeks. I kept calling dealer, he kept saying he has already informed it & someone should have already come. Finally I kept calling Kent directly & someone came to install it after 3 weeks. The installation guy (Pramod Tiwari) was suppose to be trained one. But he drilled holes above sticker instead of marking on the sticker. He did NOT want to put any effort to screw on wall so he cut drainage pipe & used that as dowel instead using dowel which comes with installation kit. He started filter & went away.

As water tank got filled, the whole unit tilted because it was not fitted properly. We were scared that whole unit will fall down & crash into pieces as it becomes very heavy with full tank of water.

Immediately I called Kent service & kept calling to get someone to do proper installation again. This was not easy task also. Kent Service has IN-BUILT PARADOX. After first installation, subsequent calls are SERVICE calls and service people DO NOT do or FIX installation. So if your first installation is not done correctly then you are in soup & no wonder you will have nightmares. After lot of calls & explanations finally someone came & did proper installation again.

Multiple breakdowns during Warranty period: UV lamp burned in Jan 2012 & I registered the complaint. I had to make again several calls. After 3-4 days they told me there is no complaint on your name. So I had to make complaint again. Still one one visited soon so called Delhi office, talked to Manager & finally someone came after 1 week. The worst part is they will say technician will visit today, but they won't give contact details of technician. This today never comes. I had to take leave to make myself available & no one showed up.
On 16th March again purifier alarm started & stopped working. On 17th morning called service center. Complaint # is[protected]. Priyanka was customer service agent & she said technician will come today. Till Saturday afternoon, no one called so talked to her manager, Mayuresh. He said he will TRY. Saturday no one came. Monday also no one came. So called again on Monday late afternoon. Customer service agent said please give him 10 mins & he will call back as he can't reach technician. Call back never came & when I called again, office was already CLOSED. Again I called on Tuesday (Mar 20th) & asked for Mayuresh but I was told that he is not available (Or may be he is hiding). Talked to Dipali & Ritesh, everyone is saying same thing, someone will visit today.

Free services Warranty period: Kent has 3 Free services during warranty period but you have to call them which anyway won't happen. I have A/C, refrigerator from other companies and they call me to schedule servicing appointment.

Do it yourself NOT possible: Changing filters in Kent purifier or for that matter in any purifier is not rocket science. Any Tom/Dick/Harry can do it. But then how can they earn money. So Kent won't sell any of these in market and you have no choice but to live with these hopeless people, hopeless Service & hopeless products.

Conclusion: 1 or 2 bad incidents can be ignored but Kent is very consistent in so many incident. Stay away from Kent, The House of Hopeless People, Hopeless Service & Hopeless product


PS: At my parents house we use Eureka Forbes & they give same day service whenever we call them. Why the hell I got Kent?

Very poor maintenance service and no guarantee if the parts replaced are genuine as no receipts are given for the service by the engineer. They claim that receipts will be sent by their accounts dept which never happens even after multiple follow-ups.

They call several times even after servicing to get filters replaced , etc as they have no track of whether the servicing has been done or not.

Real harrassment of the consumer

Dear sir,
My name is Priya Ranjan Mahato from Chota Ghamaharia, i purchased Kent water purifier on 17/04/2010 invoice no.341 serial no. of product is KR[protected].As per company specification the membren & carbon block of the product life is up to 1 year but it is working only up to 3 month,i have to change the membren & carbon block after 3 month and it costs 3200/- I have complained to the service center also but they are not responding.

i bought my kent ro water purifier from water tech basavangudi bangalore in october 2011 since the installiation of the product i am facing the problem. the service people visit the place and go back. the problem is still there and the service people are least bothered of the complaint please do not buy any product of kent

I bought Kent RO Water Purifier in May 2011 . i have some problem with my Kent RO Water Purifier in january 2012. I called service centre which name is modern services in Aurangabad in Varanasi. one Technician(name sujeet) came in my house , he repair my Kent RO Water Purifier and charged Rs. 500.00 coz at present my purchase bill was not available and he said next day he would return my money back and take xerox copy of purchase bill. but his next day never come . i made 25 calls to thia service centre for my money back and giving xerox copy of bill. but he did not come passing over one month.
Now i decided , i am going to cosumer Forum. and take action against Kent RO Water Purifier company as well as Service Centre also, not for Rs. 500/- but in the case of cheating and could not cheat to any body.


Dhirendra Pratap Singh
Paathshala
Brij Enclave Colony, DLW-BHU road , Sunderpur,
Varanasi-221005. (U.P.)
Mo- [protected]

Have a Kent RO Water filter which breaks down every few days. In spite of a number of complaints and a number of technicians (at least 10 in no.) the machine keeps on breaking down every other day. Common complaints include membrane change, nrv not working, lamp not working, elbows leaking. We got an AMC done few weeks back but has not helped. More than 10000/- Rs spent so far and still am incurring 100+ Rs every day for drinking water as its a basic necessity. Repeated complaints and escalations within Kent RO have not helped. Some of the recent complaint numbers are D11289654 and 145724. We have reached a point where we need a refund of AMC and all the recent repairs done. No further service required from Kent RO. We are better off buying a new water filter from a better reputed company.
Thanks
Nitin Govil

Hi sir/ma'am,

I had purchased the KENT RO Purifier Model PEARL on 23rd of October 2011. After the installation I noticed that the top Lid of the device did not close properly, there was a gap when it closed.
I verified the same by checking other devices of same model at the showroom and also installed devices at my friend's place.

The defect leaves space enough for insects like cockroach, ants etc. who climb through it since the purified water in the container is sweet because of which the container needs to be dismounted very other day and cleaned.How effective is a water purifier if it cannot keep such insects from getting in to the storage area !

Upon complaint to the dealer from where it was purchased, he had sent a technician who failed to rectify the problem. When I complained again on the phone he replied that there was nothing that he could do as it could not be repaired, the only option would be to replace the complete device as that part is not replaceable.

When asked for escalation he gave the number of some executive at Kent who gave the same answer.

When I had bought the device I had done appropriate research and compared it with all major players before settling for your company only because of recommendations from our friend's who incidentally have the same model and face no such issues. I request you to please escalate the matter to the right person so that the device can be replaced/repaired and save me the unnecessary task of throwing away all the filtered water every other day just to clean it from the insects floating in it.

Serial No. of Device:- KR[protected]

Name and address of the Dealer:-
Atul Srivastava
[protected]
Krish Enterprises
Jaipur
Rajasthan

Regards,
Prateek Choudhary
[protected]
[protected]
4/147, SFS,
Agarwal Farm,
Mansarovar
Jaipur-302020
Rajasthan

This is with reference to my complaint made 2 days before whereby the service person from RO company came and checked the machine and told us about the defect . Today ,I got to know from your company office at BHOPAL that they do not have the part and I should make confirmation from your company directly.

HERE , I WISH TO DRAW KIND ATTENTION TOWARDS THE FACT THAT THIS COMPLAINT IS NOT THE FIRST TIME AND I GUESS THIS WOULD BE THE MORE THAN 15 TIMES IN A 11.5 MONTHS OF PERIOD.AND EACH TIME I COMMUNICATED WITH COMPANY'S OFFICER I HAVE EXPLAINED HIM THIS MUST BE THE DEFECTIVE PIECE KINDLY GET IT REPLACED BUT NO ONE RESPONDED YET.AND REPLIED NO PRODUCT HAS NO DEFECT. IN SPITE OF THESE PRODUCT WAS REPAIRED EVERY OCCASION AFTER LAPSE OF 1-2 WEEKS.

THIS REDUCED MY WARRANTY PERIOD AS I WAS NOT ABLE TO USE THE PRODUCT FOR 1 YEAR OF WARRANTY. FURTHER , MY REQUEST FOR REPLACEMENT OF PRODUCT WITH NEW & DEFECT FREE PRODUCT WAS NEVER ENTERTAINED.


Another issue i want to bring your kind attention that the in this regard my views on product purchased by me is defective one as many of its parts has already been replaced at many occasions and the reason why i insisted for complete replacement of the product. IN THIS REGARD EARLIER CORRESPONDENCES WITH THE COMPANY & REPETITIVE REPLACEMENTS BY THEM IS CORROBORATIVE EVIDENCES.


Here again i am standing on the same position which was existed one month ago and facing the problems due to your defective product.

THANKING YOU IN ANTICIPATION

REGARDS,

AMIT CHITWAR

Hi,

I receiving a Kent Water Purifier as a Wedding present 2 months back. But from the time of installation it has not worked. The customer service is pathetic and shows total apathy to grievances.First it was a problem in the valve, then filter problem . Every time the engineer mentioned that since it was not purchased by a local dealer but from another city you have to pay for the service even though the machine is within warranty period. When I escalated the matter to the regional manager after a month an engineer was sent to fix the issue. Within 2 days the machine again stopped working and now I am told its a motor problem. I am again asked to pay for the new motor Rs 1500. I have spent so much money on the machine and and calling different people in Kent that I have lost hope and left the machine as it is. Its a mere show piece in my kitchen as a replacement would be another struggle.

THIS IS TO SAY THAT MY KENT RO SYSTEM IS NOT WORKING WELL FOR THE LAST ONE WEEK.I HAVE REGISTERED COMPLAINT REGARDING THIS THRICE...TECHNICIAN VISITED ONCE AND SAID A PART HAS TO BE REPLACED .BUT HE DIDNT TURNED UP AGAIN TO REPLACE THE SAME..I AM FACING PROBLEM BCOZ OF ALL THIS.THE COMPLAINT NO. IS 17245911 AND ITS IN THE NAME OF REKHA JAIN.I AM VERY SORRY TO SAY THAT THE SERVICE IS REALLY PATHETIC.

Dear Sir,
I have purchased a RO system Aquafresh RO - Kent Model on 16/04/2011 from "Jaishree Sales Corporation" D-183, New Gopal Nagar, Near Rail Factory, Dhansha Road, Nazafgarh, Delhi - 110043.

It had Cash memo no. 629. It is with one year guarantee.

Last month on 14th Dec'11, it has stopped working. I have given a call to service man Mr. Rakesh at [protected] and Team manager Mr. Amit Sharma at [protected]. Rakesh has came and checked, it has found that pump is not workable and needs replacement. Since then they had never come even after giving calls on mutiple times. On 11th January Mr. Amit Sharma has sent an another person Mr Sudheer [protected] to check the same again. Mr. Sudheer has tried to get that checked and get it in working condition, but it has completely jammed. Mr. Amit Sharma has asked him to take the same with him and he will provide the replaced one.
Now it is again 5 days and Mr. Amit Sharma is not picking up the phone and not replying on message.
Guarantee time is getting lapsed day by day.

Request you to Kindly get into the matter to resolve the same.


Regards,
Paritosh Kumar Srivastava
A-257, Gali No.2, Nr. Bal Bharati Public School,
Laxman Vihar, Gurgaon - 122001
Contact - [protected]

I purchase kent ro from Ganga Enterprises, Samastipur inv.no. 138 dt.[protected] and AMC from m/s A.V.Enterprises, punjabi colony, samastipur sl.no. 306 dt. 6-9-11. Amt of AMC of Rs. 3900/- has been given to the firm. After AMC frequently problems occurs no action taken by the firm timely. If our problems has not cleared within week's time I will file a case to KENT RO, NOIDA in consumer forum.

A cheque was issued for renewal of AMC dated 7th Jan 2012,the same was banked on 5th Jan 2012 on purpose which was returned by bank stating post dated cheque,and return charges were debited to my account,I pride my self of ensuring that no cheque ever goes back and such has been the case for the last so many years and that I enjoy a very high credit rating. On calling up the service section as guided by the customer care Mr. Manju Kumar was spoken to who accepted the wrong banking of cheque and as such he was requested to issue a letter from his company stating this mistake and also refund the debit to my account.
It was advised that the cheque would be returned and the debit amount may please be adjusted in fresh issue of the cheque. To my surprise they again banked the cheque on 7th and I had no option but to make a stop payment as these Kent Ro persons were on to creating wrong information and being crooked in their dealing .Mr Kumar was informed that such unfair trade practices were not in line with a company of repute to which he was rude and said one can go to were he wants this is way he will act.
My complaint is that my AMC has not been renewed and the attitude behaviour leads a person to feel that an ordinary citizen of India has no voice and these big companies can get away with what they do.
I need to have my complaint addressed and the company see to it the dealings are fair and not fraudulent.
Regards
vijay lal

Respected Sir,

I had purchased KENT RO system on 21 Oct 2011 through CSD Canteen at Delhi Cantt.
The system was installed on 03 Nov 2011 at my above mentiobed native place. Atfter 4 days
the system started tripping on/off automatically. I registered the complaint with technician
Mr. Praveen Kumar at Panipat and he rectifyied the problem on 07/08 Nov 2011. Now the system
presently not purifying the water and also not discharging the waste water. I had again
registered the complaint with techinician Mr Praveen KUmar at Panipat on 30 Nov 2011.
The technician assured to visit on 01 Dec 2011 but fialed to visit till 03 Dec 2011.
I personally contected with technician on telephone on 03 Dec 11 and he stated that
the Campany has directed him to rectify the complaint after charging of Rs 300/- (Rupees
three hundred only) as service charge.

The said system is under warranty for one year. It is not understood how the
amount of Rs 300/- being charged whereas the system started problem after 04 days of
installation and also the equipment is under warranty.

Therefore, you are requested to send your technician immediately and rectify the
problem on priority basis.


Thanking you

Yours sincerely,

Pt. Ram Pal Bhargav
Vill & PO - Sutana
Teh & Distt - Panipat
Haryana - 132103
Mob - [protected]
email - [protected]@gmail.com

Dear Sir,

I have Purchased A new Machine from Kent Dealer and the Machine is not working Properly Since the Installation . in this regards I have made so many complain to their Noida Office , Kolkata Reg. Office, Howrah Dealer Office . But the matter is unresolved by the Company till date . and we are suffering from Different Diseases .

I want to replace the machine . Please let me know the procedure to get back the money from Kent Company.


Regards
Narsing Lal Jhalani
10/1/2, Nepal Saha Lane
Radhika Enclave, Block "C" Flat No. 403 , Howrah-711101