Kent RO Complaints & Reviews

THIS IS TO SAY THAT MY KENT RO SYSTEM IS NOT WORKING WELL FOR THE LAST ONE WEEK.I HAVE REGISTERED COMPLAINT REGARDING THIS THRICE...TECHNICIAN VISITED ONCE AND SAID A PART HAS TO BE REPLACED .BUT HE DIDNT TURNED UP AGAIN TO REPLACE THE SAME..I AM FACING PROBLEM BCOZ OF ALL THIS.THE COMPLAINT NO. IS 17245911 AND ITS IN THE NAME OF REKHA JAIN.I AM VERY SORRY TO SAY THAT THE SERVICE IS REALLY PATHETIC....

Dear Sir,
I have purchased a RO system Aquafresh RO - Kent Model on 16/04/2011 from "Jaishree Sales Corporation" D-183, New Gopal Nagar, Near Rail Factory, Dhansha Road, Nazafgarh, Delhi - 110043.

It had Cash memo no. 629. It is with one year guarantee.

Last month on 14th Dec'11, it has stopped working. I have given a call to service man Mr. Rakesh at [protected] and Team manager Mr. Amit...

I purchase kent ro from Ganga Enterprises, Samastipur inv.no. 138 dt.[protected] and AMC from m/s A.V.Enterprises, punjabi colony, samastipur sl.no. 306 dt. 6-9-11. Amt of AMC of Rs. 3900/- has been given to the firm. After AMC frequently problems occurs no action taken by the firm timely. If our problems has not cleared within week's time I will file a case to KENT RO, NOIDA in consumer forum....

A cheque was issued for renewal of AMC dated 7th Jan 2012,the same was banked on 5th Jan 2012 on purpose which was returned by bank stating post dated cheque,and return charges were debited to my account,I pride my self of ensuring that no cheque ever goes back and such has been the case for the last so many years and that I enjoy a very high credit rating. On calling up the service section as guided by the customer care Mr. Manju Kumar was...

Respected Sir,

I had purchased KENT RO system on 21 Oct 2011 through CSD Canteen at Delhi Cantt.
The system was installed on 03 Nov 2011 at my above mentiobed native place. Atfter 4 days
the system started tripping on/off automatically. I registered the complaint with technician
Mr. Praveen Kumar at Panipat and he rectifyied the problem on 07/08 Nov 2011. Now the system
presently not purifying...

Dear Sir,

I have Purchased A new Machine from Kent Dealer and the Machine is not working Properly Since the Installation . in this regards I have made so many complain to their Noida Office , Kolkata Reg. Office, Howrah Dealer Office . But the matter is unresolved by the Company till date . and we are suffering from Different Diseases .

I want to replace the machine . Please let me know the procedure to get back...

Hi,

I ordered for a Kent RO PEarl purifier through one of the kent dealers listed in http://www.justdial.com/Mumbai/euro-aqua-care-system-%3Cnear%3E-andheri-west/022PXX22-XX[protected]R9X1 for Rs 13500 for Kent RO Pearl model on 27/11/2011 receipt no 2834. He promised to deliver the machine by Wednesday 30 Nov 2011. Now he is neither picking up my phone nor called me back for delivery details.

Here are the...

I had registered a complaint on Grand m/c on 14.11.11. Representative of M/S Axis Consumer Services Pvt Ltd, 519B, Rabindra Sarani, Kolkata (they are authorised agent of Kent RO Systems Pvt Ltd) visited on 14th and 16th and declared that the pump needs replacement. As on today the 26th morning, the same has not been done.

I had mailed twice to Kent customer grievance but simply a forwarding message asking Sri Bagchi, ASM, Kent,...

very bad service since the time i have purchased kent there is a problem every month, after giving complains nobody turns up before 15 to20 days, i have changed the parts and have paid them so many times but again after 10 days there is a problem i have changed my ro also but still the problem is not solved spoke to the owner Mr Piyush Bafna but no use nobody turns up they are least bothered....

I brought kent water purifier on 11 of September and the device installed had some issue which was fixed after 20 day and then it worked only for a week and again broke down, The cost was around 15 thousand and its apiece of junk. The customer support is pathetic. I would tell advise every one not to buy this any product of kent....

I have a Kent Grand + KR[protected] purchased vide Inv No.441 dt 25/04/10 from Safe India Technologies, Chennai Ph.[protected].
I had spoken to Sh.Anupam Mishra (DGM Service,Kent, Ph[protected] on 14/09/11 regarding inability by their service engineer to reset the Filter Change Alarm in spite of the filters being changed. DGM had deputed one Mr.Ganesh, Regnl Manager(Service, Ph[protected] from Chennai to rectify it. Mr.Ganesh...

sir we have purchased kent grand +...from retailer in nainital...almost of rs 16000,retailer has given us that machine which is not working properly,,
its stop every 5 min....and we have to stand just near it to fill the tank...it take almost 2hours to fill as it stop continuously after every 5 min....
we have caled to retailer many time..he makes excuses every time...and try to run out of it to solve our problem...even i have...

Complaint No. 29353 registered with Axis Consumer Services (P) Ltd on 08.10.2011 for repairing Kent Water Purifier. We had and AMC with Kent. Till date the filter is not repaired...

I am based out of Kolkata and had puchased a Kent Grand + water purifier about a year back . I have been immensely suffering since then on because of poor performance of the purifier - almost every fornight the water purifier stops , also the customer service is very poor.

During purchase, we were told that the customer service would be provided by Axis Consumer Services pvt ltd (Kolkata) during the warranty period. We are...

This is with reference to my Kent RO purchased in the month of Feb-11 which was faulted and complained off for service almost more than 7 times before the expiry of warranty term . The service personnel came many occasions and conveyed that the water quality in my area is not good that the the reason why i have been complaining it out for so long though at the time of purchase your representative are very familiar with this area and also...

KENT RO GRAND+ (water) purchased on 01.09.2011 from digital life company Jaipur.

on 23.09.2011 said RO not working till

Kent RO system service center contact on phone their no. [protected] regarding problem they said we are not responsible contact your shopkeeper where you purchased. shopkeeper said contact service center on their mobile no. but all in vain

on date 25.09.2011 no action taken...

i have been calling KENT company since almost a year now to change my filter and get it serviced because the water is now contaminated and hazardous to my family health recently. i have been given 30 different complaint numbers, several promises that some service guy will come , but no one has turned up nor called. i went to CROMA store also since i bought it from them, and complained there twice but no response. it so frustrating to see...

I replaced the RO membrane of my Kent water purifier in July 2011. Kent service people told me that this membrane's life span is from 1 yr to 1-1/2 yr. Now after 4 months they are again telling that the RO membrane is damaged. I refused to pay (cost Rs 1900) & the service person left without changing the same(on 10th Sep). I called his manager (Mr. Kalidas), and explain the issue. He told me that he'll come & inspect personally....

I have a Kent UV Water Purifier (unit Sl. No-KR[protected]. My water Purifier was covered under AMC from 19/07/2010 to 29/07/2011. During the AMC, I had repatedly called up & requested to change the filter candle, but it never happened during the whole AMC of one year, since filter was not available. Now that the AMC has expired, they will cite this as a reason for not changing it. Do I expect this service from KENT during AMC? Please...

Hello,
It is an effort to make all those people aware of the truth in respect of Kent RO Grand+ (Supposedly Best in KENT) water purifier. I had purchased the product after thorough examination of our water quality by the agent and the assurance thereon that this RO will take care of all impurities and provide us safe drinking water. To start with immediately after purchase of product the TAP broke and was repaired after many days and...