Kent RO Complaints & Reviews

YOR TECHNICAL PERSON VISITED AT MY RESIDANCE FOR THREE TIMES
BUT TILL DATE THEY ARE NOT ABLE TO SOLVE THE OVERFLOW PROBLEM I WANT TO RETURN YOU PRODUCT.

Subject: complaint of KENT ro - DLDT 23564

I PANKAJ GARG R/O 93 JAMNA APARTMENTS SECTOR-9,ROHINI , DELHI-110085,
USING KENT SERVICES FOR THE LAST 2 YEARS, AND DESPITE OF SEVERAL SIMILAR COMPLAINTS ABOUT RO ( WHICH IS IN AMC), IT HAS NOT BEEN RECTIFIED YET .

MOREOVER I AM TRYING TO COMPLAINT ON PHONE BUT IT HAS NOT BEEN ATTENDED AFTER HOLDING THE LINE FOR 10 MINUTES MANY TIMES ON NUMBER-[protected].


RO IS NOT GIVING WATER SUPPLY MORE THAN 50 ML, UV LAMP LIGHT IS ON REGULARLY,

ALL THE THREE FILTERS HAS BEEN CHANGED 2 MONTHS BACK.

PLS LOOK INTO THE MATTER VERY SERIOUSLY ASAP. I WILL BE VERY THANKFUL TO U.

Dealer has probably provided fraudulent product. Since two months product is out of order. . Product is under warranty. . No action even by the company. . Dealer is not providin the needful service. .

Please take action.

Your service is pathetic .I wont buy Ro kent ever in my life ever............... your product sucks and more than your product your service sucks............. you people have opened a fraud company to get money from your first time customer...... i bet once people have used it they will never buy it in their whole life......

This is to bring to your kind notice that we bought Kent RO on 22nd Nov, 2010 last year. (vide Cheque No. :0290554; Amount Rs 13,900).
In less than a year we have had a breakdown of this RO many times. We were given to understand by your sales team that Kent provides the best ROs but after getting such shoddy product, which has broken down within the warranty period and extremely poor after sales service, we regret our decision to buy your product.
We have spoken to Mahendar (Service Manager) at Gurgaon center many times but apart from giving us false assurances, and asking us to speak to the Dharmender (Technician) directly, no action has been taken.
We have tried Mr. Bhardwaj’s-(Service Head) no also but he never picks up the phone.
Dharmender (Technician) visited the premises couple of times and all he says is due to water pressure the machine leaks. We have got that resolved. Infact, during his last visit he did not install the candle properly and as a result we are unable to use the RO since then. We did ask him to fix that but he never turned up even after confirming that he will visit in the afternoon of 29th & 30th May to fix it.
We are disappointed with the callous attitude of Kent employees towards customers, this can be gauged from the fact that we have not been able to use the RO since 23rd May and are getting bottled water since then.
We did lodge a complaint and had requested customer care to resolve this and all we get is complaint no’s[protected].
As the machine is under warranty, we would like to get it replaced, or else, please refund our money.

i have purchased 1 kent mineral RO water purifiers from Verma sanitory Baraut .The agency assured to provide services within 2 days of receiving complain. But it has been more than a month, i have repeatedly asked the agency to send its service provider to make my Kent water purifier functional and all of my request are just unheard . Now when I contacted the agency directly, the person just misbehaved me by saying slang languages&told that he will not provide any service. He also reiterated that nothing will happen to him if i"ll lodge a complain to customer care services. Your company is saying to provide the best customer services,but in practical,thare is no truth in it. As i am hurt with the service,if no action will taken against the agency,then i"ii move to the consumer court.this must be treated as final notice.
from chirag jain baraut mo no. [protected]

The Kent water filter company does not print the price of the product (carbon) used for the water filter. Action should be taken

i have kent water purifier for the past 4 yrs.i have an annual maintanence cntract with kaypee service centre.i lodged a complaint on 20/5/11 my complaint no is 2051.it has not been catered to even today .it is 7/6/11.i spoke to the manager mr shailendra and he promised to send some 1 in 3 hrs but no1 has come.now he doesnot pick the phone.the service centr no. is 41436000.

I have purchased Kent grand plus RO water purifier and was installed on 12 may 11. As per policy I am entitled for free servicing of the product as well as free of cost parts replacement in case of any defect. My product stopped working on 27 May 11. I immediately contacted Kent service provider on [protected],who informed me that a technician would be sent as soon as possible. Nobody came. Even after repeated calls, till date nobody has come to repair the product, and my family has suffered health problems due to unsafe water.

Our complaint is pending from mid of may 2011
Mr Bhadhwaj service manager Gurgaon of KENT RO SYSTEM spoke on 3rd june to solve machine problem but till today 5th june it is still pending except for one part which is not in AMC contract is charged for and is changed but U V LAMP which comes under AMC contract is not been replaced and we still have to buy water bottles from market .
For motor it always in short supply and only used or rewinded motors are given to AMC contact customer .And customer accept to buy in cash then what part is available.
Best part is Mr Bhadwaj is not picking up his mobile no [protected] and also not responding to my SMS regarding replacement o[censored]V LAMPS.

This KENT RO SYSTEM works on slow motion mode till the part is under AMC contract but works over time if a part is to be charged from the customer .

No use of taking AMC from KENT RO SYSTEM

I purchased Kent Grand + RO system from next showroom,sector 14, Gurgaon on dated 03.01.11 m/c no. KR[protected]. since last 1one and half months abnormal coming from mc during run ( to make up water level ) i registered my compliant to next showroom on 3-5-11 & So many times call to Mr Raniveer ( [protected] ), Mr Sunil ( [protected] ) & NEXT SHOWROOM[protected] , the all gave the assurance to recify the problem but till date and time neither they send the technetion nor arrange to rectify the problem. So, please take the neccesary action & do the needful.

THANKING YOU
MAHESH VERMA
M-130, M-08,ASHINA ANGAN , ALWAR BY PASS ROAD, BHIWADI, DISTT. ALWAR (RAJASTHAN) PIN 301019

I have purchased a kent mineral aro from a dealer in bangalore.The name of the person is Nagesh and his phone number is [protected],[protected].
we are having problem with the equipment ,we have been trying to reach the kent people for the past three days.(our equipment is still in the warranty period)
They are not responding to our calls and nobody is coming to our house to repair the machine.
Kindly look into the matter at the earliest.

TO KENT RO SYSTEMS,

WE HAD PURCHASED KENT RO SYSTEM FOUR YEARS BACK AND SINCE THEN WE HAVE TAKEN AMC OF THE SYSTEM. BUT FROM LAST YEAR THE SERVICE IS VERY POOR WHEN EVER A COMPLAINT IS MADE IT TAKE 2/3 DAYS FOR THE PERSON TO VISIT AND ALWAYS WILL BE SHORT OF PARTS FOR WHICH CUSTOMER HAS TO SUFFER FOR ANOTHER FEW MORE DAYS. FROM LAST FEW TIMES OUR COMPLAINTS REGARDING MOTOR ALWAYS WAS REPLACED WITH SOME OLD OR REWINDED MOTOR AND MAKING SAME EXCUSE "NOT IN STOCK".
TODAY OUR WATER WHEN CHECKED TDM WAS 400 PLUS AFTER TREATMENT OF KENT RO SYSTEM BUT BECAUSE THERE WAS NO SPARE MOTOR WE BEEN ASKED TO SUFFER FOR NEXT FEW DAYS AS OR WHEN MOTOR WILL COME THEN ONLY THEY WILL CHANGE IT

I THINK JUST BECAUSE WE HAVE ALREADY PAID FOR SERVICE FOR ONE FULL YEAR THE COMPANY IS TAKING US FOR A RIDE.
IF WE DONT HAVE AMC AND WAS SUPPOSE TO PAY IN CASH FOR REPLACEMENT OF THE PART THEN EVERY THING IS AVAILABLE

OUR CASH RECIEP NO 27069 OF KENT RO SYSTEMS LTD CORPORATE OFFICE A 2 SEC 59 NOIDA 201309 MADE ON[protected] BY MR RAVINDER YADAV CODE NO 3185

MY CONTACT NO IS +91 [protected] SAXENA

HOPE NOW ISSUE WILL BE TAKEN CARE OF BY KENT RO SYSTEMS

We bought RO from Kent on 7/7/10.after installation whn we asked about the details of the product & the maint we were told that engr from the coy will come for the purpose.till date no one came & now filter is not functioning since last 4 days customer care is not responding even after holding the phone for 15 minutes.whn we spoke to the head office we are getting only verbal assurance.probably they are passing time so that warranty is expired. Worst coy,worst after sale service, arrogant behavior of people we wasted our hard earned money in buying stress& humiliation.nobody should buy anything from this coy. Shameful a MP is recommending this coy product in ads.

Hi
just a simple suggestion never buy a kent RO water purifier, horrible service in chennai, the service engineer Mr. Samual (never trust him) he is yet to visit after 30 days and 49 calls on his mobile phone, always a simple reply that he is reaching in 15 mins and he is very busy as the company sells so many products
even the Regional head in south fails to support.

just dont buy kent ro u can never hope to get services

i had purchased kent grand 10 days back .
even after repeated complainno one has come 2 instal it.
please look into d matter.

Dear Sir

I have purchased Kent RO Systems Ltd on 14/11/2009 Invoice No.SSM 90002171 from Kent RO System 204, Ansal Majestic tower Vikash Puri Community centre New Delhi-110018

During warrenty period I was forced to get change filters which cost me about 1200/- Rupees. When ever their service technician comes he was insisting me to purchase external filter privately. I made his complain to the concerned section but no action has been taken against him. Rather after this complain he use to harress me. When ever he visited my house rather than giving satisfactory service he do the mischieve with the machine and spoil one or othe part for which I have to pay the cost.

I was forced to have AMC with the company. All the costly part does not covered in AMC. For last 4 visit this man has again asked me to get change the filters as they are chocked. To great surprise the other man came from the company for service said that these filters are all right it is the motor which is to be replaced. After replacing the motor the system was working fine. During the month of February this man (Mishra) came for service and as per his practice he is forcing me to change the Membarane which cost approc. Rs. 2100/- as according to him TDS control is not functioning properly as at present (on 19/5/2011) it 190 where as directly from the tap is 210.

I am govt servant and having only megere source of Income i.e. only salary. How can I spent Rs. 500/- on monthly average at this machine. I am not left with any alternate except to request your kind office to get me justice.

The KENT RO as company made tall promises at the time of selling the product but when it comes to after sales service then they make their customer from pillar to post as the people working for the company are just trained to sell the product but at Customer Care had no such information of the services rendered by the company. Right now I am in a dilemma wether to get the machine in working order and pay..

Looking at this juncture what is important for us in the family is to have supply of softwned water then to wait for justice. so finally thought of writing to Customer Court for justice.

hello this is rajesh mihani from nandura dist-buldhana
we have been using KENT RO water purifier..
you say kent even purifies microscopic bacterias..but some ants are coming out of our filter..we r very fed up now..u MUST take some quick action...u can contct me ..

rajesh mihani-[protected]

Dear sir,
I have a kent water purifier under croma extended warranty.Now it is not working properly and having defect, for which I lodged a complaint at croma extended warranty customer care at [protected], around more than 1.5 months, till now my complaint is not rectified. I have to call the customer care almost daily. Daily they people give assurance that today it will be done, but of no use. 1.5 months have passed, irritating me.I have talked to the senior person Mr. mahesh at [protected], Mr. Pandey at [protected] several times, but of no use. I haven't seen such height of negligence of service, harrassing the common man even in warranty period.I would not recommend anyone to have CROMA EXTENDED WARRANTY . They people are just making money and making fool o[censored]s.
Thanks Dr. R.K. Santoshi
[protected]

I have purchased Kent RO Grand+ product from AHQ CSD Delhi, Service call for installation pending since 7 days, despite of making several complaints and request on (Noida complaint, installation service no.[protected], (Mr. Randhir) [protected].
Many a times no one pics the phone during working hours even, very much dissattisfied with the service, doubt about product too.

Kindly Attend

Regds Diljit Singh
+91-[protected]