Kent RO Complaints & Reviews

I have purchased Kent grand plus RO water purifier and was installed on 12 may 11. As per policy I am entitled for free servicing of the product as well as free of cost parts replacement in case of any defect. My product stopped working on 27 May 11. I immediately contacted Kent service provider on [protected],who informed me that a technician would be sent as soon as possible. Nobody came. Even after repeated calls, till date nobody has come to repair the product, and my family has suffered health problems due to unsafe water.

Our complaint is pending from mid of may 2011
Mr Bhadhwaj service manager Gurgaon of KENT RO SYSTEM spoke on 3rd june to solve machine problem but till today 5th june it is still pending except for one part which is not in AMC contract is charged for and is changed but U V LAMP which comes under AMC contract is not been replaced and we still have to buy water bottles from market .
For motor it always in short supply and only used or rewinded motors are given to AMC contact customer .And customer accept to buy in cash then what part is available.
Best part is Mr Bhadwaj is not picking up his mobile no [protected] and also not responding to my SMS regarding replacement o[censored]V LAMPS.

This KENT RO SYSTEM works on slow motion mode till the part is under AMC contract but works over time if a part is to be charged from the customer .

No use of taking AMC from KENT RO SYSTEM

I purchased Kent Grand + RO system from next showroom,sector 14, Gurgaon on dated 03.01.11 m/c no. KR[protected]. since last 1one and half months abnormal coming from mc during run ( to make up water level ) i registered my compliant to next showroom on 3-5-11 & So many times call to Mr Raniveer ( [protected] ), Mr Sunil ( [protected] ) & NEXT SHOWROOM[protected] , the all gave the assurance to recify the problem but till date and time neither they send the technetion nor arrange to rectify the problem. So, please take the neccesary action & do the needful.

THANKING YOU
MAHESH VERMA
M-130, M-08,ASHINA ANGAN , ALWAR BY PASS ROAD, BHIWADI, DISTT. ALWAR (RAJASTHAN) PIN 301019

I have purchased a kent mineral aro from a dealer in bangalore.The name of the person is Nagesh and his phone number is [protected],[protected].
we are having problem with the equipment ,we have been trying to reach the kent people for the past three days.(our equipment is still in the warranty period)
They are not responding to our calls and nobody is coming to our house to repair the machine.
Kindly look into the matter at the earliest.

TO KENT RO SYSTEMS,

WE HAD PURCHASED KENT RO SYSTEM FOUR YEARS BACK AND SINCE THEN WE HAVE TAKEN AMC OF THE SYSTEM. BUT FROM LAST YEAR THE SERVICE IS VERY POOR WHEN EVER A COMPLAINT IS MADE IT TAKE 2/3 DAYS FOR THE PERSON TO VISIT AND ALWAYS WILL BE SHORT OF PARTS FOR WHICH CUSTOMER HAS TO SUFFER FOR ANOTHER FEW MORE DAYS. FROM LAST FEW TIMES OUR COMPLAINTS REGARDING MOTOR ALWAYS WAS REPLACED WITH SOME OLD OR REWINDED MOTOR AND MAKING SAME EXCUSE "NOT IN STOCK".
TODAY OUR WATER WHEN CHECKED TDM WAS 400 PLUS AFTER TREATMENT OF KENT RO SYSTEM BUT BECAUSE THERE WAS NO SPARE MOTOR WE BEEN ASKED TO SUFFER FOR NEXT FEW DAYS AS OR WHEN MOTOR WILL COME THEN ONLY THEY WILL CHANGE IT

I THINK JUST BECAUSE WE HAVE ALREADY PAID FOR SERVICE FOR ONE FULL YEAR THE COMPANY IS TAKING US FOR A RIDE.
IF WE DONT HAVE AMC AND WAS SUPPOSE TO PAY IN CASH FOR REPLACEMENT OF THE PART THEN EVERY THING IS AVAILABLE

OUR CASH RECIEP NO 27069 OF KENT RO SYSTEMS LTD CORPORATE OFFICE A 2 SEC 59 NOIDA 201309 MADE ON[protected] BY MR RAVINDER YADAV CODE NO 3185

MY CONTACT NO IS +91 [protected] SAXENA

HOPE NOW ISSUE WILL BE TAKEN CARE OF BY KENT RO SYSTEMS

We bought RO from Kent on 7/7/10.after installation whn we asked about the details of the product & the maint we were told that engr from the coy will come for the purpose.till date no one came & now filter is not functioning since last 4 days customer care is not responding even after holding the phone for 15 minutes.whn we spoke to the head office we are getting only verbal assurance.probably they are passing time so that warranty is expired. Worst coy,worst after sale service, arrogant behavior of people we wasted our hard earned money in buying stress& humiliation.nobody should buy anything from this coy. Shameful a MP is recommending this coy product in ads.

Hi
just a simple suggestion never buy a kent RO water purifier, horrible service in chennai, the service engineer Mr. Samual (never trust him) he is yet to visit after 30 days and 49 calls on his mobile phone, always a simple reply that he is reaching in 15 mins and he is very busy as the company sells so many products
even the Regional head in south fails to support.

just dont buy kent ro u can never hope to get services

i had purchased kent grand 10 days back .
even after repeated complainno one has come 2 instal it.
please look into d matter.

Dear Sir

I have purchased Kent RO Systems Ltd on 14/11/2009 Invoice No.SSM 90002171 from Kent RO System 204, Ansal Majestic tower Vikash Puri Community centre New Delhi-110018

During warrenty period I was forced to get change filters which cost me about 1200/- Rupees. When ever their service technician comes he was insisting me to purchase external filter privately. I made his complain to the concerned section but no action has been taken against him. Rather after this complain he use to harress me. When ever he visited my house rather than giving satisfactory service he do the mischieve with the machine and spoil one or othe part for which I have to pay the cost.

I was forced to have AMC with the company. All the costly part does not covered in AMC. For last 4 visit this man has again asked me to get change the filters as they are chocked. To great surprise the other man came from the company for service said that these filters are all right it is the motor which is to be replaced. After replacing the motor the system was working fine. During the month of February this man (Mishra) came for service and as per his practice he is forcing me to change the Membarane which cost approc. Rs. 2100/- as according to him TDS control is not functioning properly as at present (on 19/5/2011) it 190 where as directly from the tap is 210.

I am govt servant and having only megere source of Income i.e. only salary. How can I spent Rs. 500/- on monthly average at this machine. I am not left with any alternate except to request your kind office to get me justice.

The KENT RO as company made tall promises at the time of selling the product but when it comes to after sales service then they make their customer from pillar to post as the people working for the company are just trained to sell the product but at Customer Care had no such information of the services rendered by the company. Right now I am in a dilemma wether to get the machine in working order and pay..

Looking at this juncture what is important for us in the family is to have supply of softwned water then to wait for justice. so finally thought of writing to Customer Court for justice.

hello this is rajesh mihani from nandura dist-buldhana
we have been using KENT RO water purifier..
you say kent even purifies microscopic bacterias..but some ants are coming out of our filter..we r very fed up now..u MUST take some quick action...u can contct me ..

rajesh mihani-[protected]

Dear sir,
I have a kent water purifier under croma extended warranty.Now it is not working properly and having defect, for which I lodged a complaint at croma extended warranty customer care at [protected], around more than 1.5 months, till now my complaint is not rectified. I have to call the customer care almost daily. Daily they people give assurance that today it will be done, but of no use. 1.5 months have passed, irritating me.I have talked to the senior person Mr. mahesh at [protected], Mr. Pandey at [protected] several times, but of no use. I haven't seen such height of negligence of service, harrassing the common man even in warranty period.I would not recommend anyone to have CROMA EXTENDED WARRANTY . They people are just making money and making fool o[censored]s.
Thanks Dr. R.K. Santoshi
[protected]

I have purchased Kent RO Grand+ product from AHQ CSD Delhi, Service call for installation pending since 7 days, despite of making several complaints and request on (Noida complaint, installation service no.[protected], (Mr. Randhir) [protected].
Many a times no one pics the phone during working hours even, very much dissattisfied with the service, doubt about product too.

Kindly Attend

Regds Diljit Singh
+91-[protected]

My Kent RO m/c stopped working during evening of 13th May, 11. I lodged a complaint at about 10.00 AM today (14th May) & explained the problem on phone. My m/c is under warranty. I requested them to get the services restored today itself. The call centre said they will certainly try.
At 4.00 PM I called back to check the status, one of the boy on call answered that services will be restored in 24 working hours i.e. on monday, 16th May, 11. I implored on him that water should be treated as essential services and the work must be carried out on emergency basis otherwise one is compelled to drink Yamuna River water despite having invested in Kent RO. I spoke during the day to their call centre[protected] three times, people in call centers are least curtious and have civil servant mindset. According to them you already have bought Kent m/c hence they don't care for you. At the request of Noida call centre they asked me to speak to Mr Ravi Sahni[protected] and he was no less a Govt. servant, he would not restore service some times on monday 16th May. I was not satisfied I called their toll free no.[protected]. A lady answered and she gave phone no of Delhi/ Noida region in charge, Mr Ashok Kumar - [protected]. I spoke to him and prayed. Then I realized why all the service personnel were so government minded. The culture is set by the men on top and hence all service personnel were like govt servant.
I request Hema Malini jee, please don't advertise for Kent RO and trap innocent people. Kent guys from top to bottom lack service culture. I please to new buyers please buy any other water purifier than Kent RO. Or else you will have to depend on drinking water from market or neighbourhood.

I have called [protected]@Pune (Rehan Aqua Solution) for changing the filter and installation. The person (Mob : [protected]) came and changed the filter and charged Rs 1850 but did not gave the bill saying it will come through courier. He did not mounted the kent (RO+UV) machine on to the wall saying he has not brought the drilling tool. Later I registered a complaint (complaint no 10512 dated 10 May 2011) for getting the filter mounted on to the wall. But even after daily calling them (Manager :Shailendra Mob[protected]), they give false commitment that it will be done but no one turns up and they keep on giving excuses only. Can anyone look into this urgently. What a customer service Kent have got?

My email ID : parivesh.[protected]@yahoo.com

I had the bad experience of buying kent RO about 14 days back. I have lodged complaint thrice for machine not working. It is repaired but goes bad again within 24 hrs. It is again lying offroad with complaint lodged on 11 May 2011, however no action till 12 May night. During tomarrow morning prayers to the God I will ask Him to come in the guise of Kent RO repair technician. 14 days old RO already gone off-road four times. Thank you Mrs Hema Malini, for misleading us.
If any Kent company official does read this please do contact on tele [protected]. Plz solve this problem by getting the machine repaired.

----- Forwarded Message -----
From: Arun Agarwal <aarun.[protected]@yahoo.com>
To: Kent Service <[protected]@kent.co.in>; Kent Service2 <[protected]@rediffmail.com>
Sent: Thursday, May 12, 2011 12:26 PM
Subject: Fw: COMPLAIN




Dear Sir,



I would like to remind you once again regarding my undermentioned complains to you. Your service person visited on 14/1/2011, 22/1/2011, 2/2/2011,28/2/2011,5/4/2011 and 10/05/2011 after several complains registered to your office. Every time your person comes he some how managed the purifier work and after some time again the problem occured. So many parts also changed by them like S.V., Sedimante., Carbon., and others during the year.


Now it seems that you have some how managed to complete your one year service warranty for the said machine. Again the same problem i am facing since last few days, and you person last visited at my place on 10/05/2011 now says that we have to change the R.O and one other parts that costs around Rs. 2100/- plus service charges, since the machine is out of warranty now.



I would like to state you that the said machine is not working proplery since the time of purchase hence you will find from your service record that every 15-20 days your service person has visited my place to check the problems.



Your Mr. Sallauddin knows the matter very well since I have called him so many times reagrding the matter and he has also co-operated well .



Now you are once again requested to look into the matter and arrange to service the machine without any costs.



My last complain no with you is 5620 dt.10/5/2011.



Hope to receive a reply at earliest since the water is totaly not comming out of the machine.



Thanks,



Arun Agarwal





----- Forwarded Message -----
From: Arun Agarwal <aarun.[protected]@yahoo.com>
To: Kent Service <[protected]@kent.co.in>; Kent Service2 <[protected]@rediffmail.com>
Sent: Monday, January 31, 2011 12:53 PM
Subject: Fw: COMPLAIN


<!--#yiv[protected] DIV {margin:0px;}-->


THE CASE IS STILL UNSOLVED.



I AM HAVING A 2 YRS OLD BABY AT MY HOME AND THE WATER IS COMMING VERY HARD AND SALTY FROM THE PURIFIER.



THIS IS THE LAST REMINDER TO YOU FOR THE MATTER.


Thanks,



Arun Agarwal






----- Forwarded Message ----
From: Arun Agarwal <aarun.[protected]@yahoo.com>
To: [protected]@kent.co.in; [protected]@rediffmail.com
Sent: Tue, January 18, 2011 2:43:26 PM
Subject: RE: COMPLAIN




This is really embrassing to learn that after purchasing the most reputed brand and top most model of water purifier in India " KENT RO GRAND PLUS ", I have been appointed to a new job by them i.e to call kent customer care every 15 days and lodge a new complain . My service record book and purchase invoice are attached herewith. Every time your service person visits my place and tells a new problem with my purifier. One person have even changed my Iron Remover and charged Rs. 1000/- for that and promised that after this change there will be no more problem. But as usuall this proved to be a lie. I have to face similar problems again and again like ... Water Not comming form the purifier, Very hard water comming from the purifier, Machine making so much vibration,,, Taste changes every 10-15 days from the water and other similar problems.


Now it seems to me that my service warranty is going to expire in another 3 months and I don't think that you are able to serve me regarding this defective machine after that period hence, I would like to request you either to replace the entire machine which is still in the warranty period or to refund me the entire amount I have spend for this great headache.



Hope to get a reply at you end at an early date or I shall be bound to move to the Court of Law.



Thanks,



Arun Agarwal

Mobile :[protected] /[protected]

With deep regrets I register my dissatisfaction regarding Kent RO as a
product, its customer care, the quality of servicing & expertise of
technicians.. Since the day the Kent RO has been bought I am
regulary taking AMC from Kent RO authorised distributor, for which the
complete details & record is lying with me [ surprisingly in
between once the company even changed the authorised dealer at
Amritsar without informing me despite of the fact that my AMC was
going with that dealer]. If the company cares to search my AMC account they will
see the number of complaints lodged & the lackadaiscal approach of
the Co. & their customer care service center in attending to
greviances, keeping in considertaion that in some cases the regional
marketing executives of Kent RO were also informed about my greviances
regarding products performance & service.
Now on improper functioning of my Kent RO i am being told that
all the major parts are damaged. I attribute this fault to poor
product quality & improper service support for the reason that since
the start I am regularly taking AMC of the product from auth.dealer.
Despite of assured number of service in the AMC not even a single
service has been provided in the current AMC which causes damage to
the product & loss of healh to the customer. I hold the KENT RO company
responsible for inconvenience caused to me as your customer.

Rana Partap Singh
56, Majitha Road, Amritsar - 143001
PUNJAB
Mob : [protected]

----- Original Message -----
From: shree ram eou
To: [protected]@kent.co.in
Cc: [protected]@gmail.com ; [protected]@gmail.com
Sent: Saturday, April 23, 2011 10:28 AM
Subject: camplain regardiing kent grand +



To
MARKETING DIRECTORS
KENT RO SYSTEMS LTD
A-2,SECTOR-59, NOIDA,
U.P.201309


Dear sir,
I very Impressed with name and brand with KENT as it is serve world best class Purified Water

and I bought one kent grand + from your Exclusive showroom AFFLUENT CORP."KENT SHOPPE" VAISHALI NAGAR ,JAIPUR

vide invoice no 51 date 01.04.11 favering to me (Sohan Agarwal)


but It is to sorry to say that after buying I facing reguler problems :

At the time of sales Shop Director Mr Sharma commit to Installation next day that is 02.04.11 but fail to Installation timely

after calling sevral time thay depute one kent Aouthried delear to install and he reporting me on 05.04.11

at the time of installation he found that UV CHEMBER is likes and he advise to replace it

then I request to Mr. Sharma that pl replace unit but Mr. Sharma say that it is not possible and we will replace UV chember with in a day

after then I reguler touch with Mr. Sharma But he say that one or two days more and after passing 10 days UV chember replaced on 16.04.2011

But As I observe yet here is some problem in kent Unit like this

reject water coming more than 3 times of Purifier water

we use one time in day at Morning 30 ltr Purifier water and clean reject water tank than fully not in used but after not in used we found approx 30 Ltr Water at the

time of Evening in reject water tank


please look the matter and REPLACE DAMAGE UNIT

CC
AFFLUENT CORP."KENT SHOPPE"
B-25 GANDHIPATH, QUEENS ROAD,
VAISHALI NAGAR,
JAIPUR-302021(RAJ)




from
SOHAN AGARWAL
45 SHREE RAM COLONY
NEAR OIL MILL
BISHANGARH ROAD
JALORE 343001
CELL [protected], [protected]
EMAIL : [protected]@gmail.com,
[protected]@gmail.com

I purchase Kent RO Grand + from VGM Enterprises Tambaram in May 2010. The unit started giving trouble within 6 months of its installation. The Dealers service engineer visited for name shake,Changed candles but could not solve the problem. Now They are demanding money for attending to it which i know they can not.Pl help in getting the Unit replaced or Money refunded....P.K.Chauhan

i have purchase a kent water purifier (RO+UV+TDS) system on dec2010 from advanstronics ankleshwar distt bharuch gujrat .after 3 months the filter tap is broken .and on 02 april 2011 the beep sound was coming from filter .i logged my complaint to local dealer and he told the filter is choked and it needs to change but today is 27.04.2011 nobody has come to attend the complaint .the local dealer charges 200 rs for chaning the tap .i was also phone to ghajiabad kent center where they only gives phone no of area sales maneger and no body pick up the phone . it was my trust that kent is a big company and its product are good but after using it it is tourchrable to me . i want to change filter and in future if any problem i will face it then somebody to attend the complaint .please help us to solve our problem