Kent RO Complaints & Reviews

I had the bad experience of buying kent RO about 14 days back. I have lodged complaint thrice for machine not working. It is repaired but goes bad again within 24 hrs. It is again lying offroad with complaint lodged on 11 May 2011, however no action till 12 May night. During tomarrow morning prayers to the God I will ask Him to come in the guise of Kent RO repair technician. 14 days old RO already gone off-road four times. Thank you Mrs Hema...

----- Forwarded Message -----
From: Arun Agarwal <aarun.[protected]@yahoo.com>
To: Kent Service <[protected]@kent.co.in>; Kent Service2 <[protected]@rediffmail.com>
Sent: Thursday, May 12, 2011 12:26 PM
Subject: Fw: COMPLAIN




Dear Sir,



I would like to remind you once again regarding my undermentioned complains to you. Your service person...

With deep regrets I register my dissatisfaction regarding Kent RO as a
product, its customer care, the quality of servicing & expertise of
technicians.. Since the day the Kent RO has been bought I am
regulary taking AMC from Kent RO authorised distributor, for which the
complete details & record is lying with me [ surprisingly in
between once the company even changed the authorised dealer...

----- Original Message -----
From: shree ram eou
To: [protected]@kent.co.in
Cc: [protected]@gmail.com ; [protected]@gmail.com
Sent: Saturday, April 23, 2011 10:28 AM
Subject: camplain regardiing kent grand +



To
MARKETING DIRECTORS
KENT RO SYSTEMS LTD
A-2,SECTOR-59, NOIDA,
U.P.201309


Dear sir,
I very Impressed with name...

I purchase Kent RO Grand + from VGM Enterprises Tambaram in May 2010. The unit started giving trouble within 6 months of its installation. The Dealers service engineer visited for name shake,Changed candles but could not solve the problem. Now They are demanding money for attending to it which i know they can not.Pl help in getting the Unit replaced or Money refunded....P.K.Chauhan...

i have purchase a kent water purifier (RO+UV+TDS) system on dec2010 from advanstronics ankleshwar distt bharuch gujrat .after 3 months the filter tap is broken .and on 02 april 2011 the beep sound was coming from filter .i logged my complaint to local dealer and he told the filter is choked and it needs to change but today is 27.04.2011 nobody has come to attend the complaint .the local dealer charges 200 rs for chaning the tap .i was also...

storage tank get cracked during repairing by company mechanic. i want it to be changed at earliest. thanks...

COMPLAIN NO 674716
Dear Sir,

I have purchase one kent Ro under invoice no 90000585 dated 30/05/2009
wifh 2 year warranty as writen on warrantycard through the company sales perssonel Mr.manish.As per company mechanic Mr.Abdesh, the memraine & filter has to be change and for this they are charging Rs 3150/- while the machine is under warranty period.So, pls advise what i have to do ? The company will look...

I have brought a Kent Grand+ Water Purifier from Priya Electronics, Pimpri, Pune on 16th Jan 2011.
However, it had some sound coming out of the UV Pump, which we complained on the same day and the Kent guys got the UV Pump replaced. At that point when I asked them to replace the whole machine itself they said "Sir, if the problem comes back again we will replace it.
Now after 45 days the same problem...

Sir,
I purchased Kent R.O. Grand+ Bearing Sl.No KR[protected] on 6/5/10 from V G M Enterprises ,37,Duraisamy Pillai Street,West Tambaram, Chennai 600045, Ph +91-[protected] on payment of Rs 16,000/- vide order no. 10046 Dated 6/5/2010.

The Unit started giving less discharge problem from 3rd month onwards. Even after some visits of service engineer, Changing of candles on payment , the problem could not be rectified....

SIR there bad service of costumer no response of dealer . 21 days are gone to ignore my complaint. we bought it on listen name and fame of kent but very bad services. we drink water 15 of ro and other days simple is this company is called health care my family is suffering by a bad health.AND Mr.RAVI GARG IS SELL AT VERY HIGH AMOUNT TO US Rs.16450. NOW he is ignore us. and we same to say its a very very bad product of company. please helpbr...

I had purchased RO on[protected] and extended AMC second time on[protected]. I complained to co's customer care deptt. on[protected] under complaint No.652459 that the water of RO had become non-drinkable. Mechanic visited and told me that Memraine of RO would be replaced. Memraine was replaced but the TDS of water was metered as 300+ and water was still sore & non-drinkable whereas the TDS should be around 150 for sweet...

We purchased KENT RO GRAND+ in 2009 end and since then we are facing problems. After a few months after the purchased this kent RO(our headache now) it started giving problem like water leakage from pipe. We asked service guy to fix that else replace whatever required parts but he gave us stupid excuse that in winters water gets stored in that and usually get leak and in summer it works fine which we didn't accepted.

So...

Hello All,

I have purchased Kent Grand Plus mineral RO water purifier a year ago.

I got call from the person who sold me this product. He told me to change my filters as its been more than a year now(its the usual procedure). So, I agreed to change it at a cost of some 1000+ and he sent a technician with the new filters.

When I saw the filters, I found that they are duplicate as there was no Kent...

hi i have purchased KENT RO on 25FEB2011 through VGM enterprises /tambaram,chennai.After purchasing with in 2days i found leakage in wate tank .i have log a complaint to dealer they came after 5days and did some changes till now leakage problem in water tank not rectified i have escalated this issue with company and VGM enterprises ,tambaram still not sorted out.when we call up to VGM enterprises tambaram local dealer for KENT RO they are...

I had puchased a Kent water purifier in Mar'10 from Lucknow Dealer Kent Water Purifiers .The purifier was serviced only one in july '10 against to mandatory services .Despite calling up the dealer there was no response on the contraray the incharge Mr Vedprakash ([protected]) insisted that all call complaints are logged and attended. Since past 3 months I have been recieving calls from their office informing that couple of their...

sir,
i have been keep callin to the customer service centre of kent RO water purifier in gwalior and no body is responding me with the service, itz being 6 months we are facing problem with the purifier, the purifier is not working properly and not filtering water.

we also complaint many times to the shopkeper for this but he is not listening, the product is under warrenty ....

23.3.2011
Dear sir,
we had purchased a KENT RO water purifier from their authorised dealers M/s VGM enterprises, tambaram, Chennai in 22 October 2010. we had received the machine with a wrong warranty card number and without bill.

When we informed the kent company manager Mr Srinivasan phone no: 28297994, he confirmed us in email stating the company is aware of non issuance of bill and wrong warranty card given...

repeted complain for sound in the machine of our purifier but their response was very weak. They changed the carbon filter by charging us money inspite our warranty period was not over.But still the problem was not resolved. they said that they will be changing the motor but they did not do so.they are just wasting time so the warranty period ends...

Dear All,

I am very sorry to say KENT service in AHMEDABAD in PATHATIC. I am Under Warranty but still since last 8 days, no one turned up. I talked to R.M. level and had alredy sent EMAILS to co. Head office. I am facing problem since the day I had purchased. Everytime I have to ring up TOP MANAGEMENT and than it is attended in atleast 10 days., MY ADVICE, NO ONE SHOULD BUY KENT IN AHMEDABAD. I was warned by EUREKA FORBES...