Kent RO Complaints & Reviews

This is with reference to my complaint made 2 days before whereby the service person from RO company came and checked the machine and told us about the defect . Today ,I got to know from your company office at BHOPAL that they do not have the part and I should make confirmation from your company directly.

HERE , I WISH TO DRAW KIND ATTENTION TOWARDS THE FACT THAT THIS COMPLAINT IS NOT THE FIRST TIME AND I GUESS THIS WOULD BE THE MORE THAN 15 TIMES IN A 11.5 MONTHS OF PERIOD.AND EACH TIME I COMMUNICATED WITH COMPANY'S OFFICER I HAVE EXPLAINED HIM THIS MUST BE THE DEFECTIVE PIECE KINDLY GET IT REPLACED BUT NO ONE RESPONDED YET.AND REPLIED NO PRODUCT HAS NO DEFECT. IN SPITE OF THESE PRODUCT WAS REPAIRED EVERY OCCASION AFTER LAPSE OF 1-2 WEEKS.

THIS REDUCED MY WARRANTY PERIOD AS I WAS NOT ABLE TO USE THE PRODUCT FOR 1 YEAR OF WARRANTY. FURTHER , MY REQUEST FOR REPLACEMENT OF PRODUCT WITH NEW & DEFECT FREE PRODUCT WAS NEVER ENTERTAINED.


Another issue i want to bring your kind attention that the in this regard my views on product purchased by me is defective one as many of its parts has already been replaced at many occasions and the reason why i insisted for complete replacement of the product. IN THIS REGARD EARLIER CORRESPONDENCES WITH THE COMPANY & REPETITIVE REPLACEMENTS BY THEM IS CORROBORATIVE EVIDENCES.


Here again i am standing on the same position which was existed one month ago and facing the problems due to your defective product.

THANKING YOU IN ANTICIPATION

REGARDS,

AMIT CHITWAR

Hi,

I receiving a Kent Water Purifier as a Wedding present 2 months back. But from the time of installation it has not worked. The customer service is pathetic and shows total apathy to grievances.First it was a problem in the valve, then filter problem . Every time the engineer mentioned that since it was not purchased by a local dealer but from another city you have to pay for the service even though the machine is within warranty period. When I escalated the matter to the regional manager after a month an engineer was sent to fix the issue. Within 2 days the machine again stopped working and now I am told its a motor problem. I am again asked to pay for the new motor Rs 1500. I have spent so much money on the machine and and calling different people in Kent that I have lost hope and left the machine as it is. Its a mere show piece in my kitchen as a replacement would be another struggle.

THIS IS TO SAY THAT MY KENT RO SYSTEM IS NOT WORKING WELL FOR THE LAST ONE WEEK.I HAVE REGISTERED COMPLAINT REGARDING THIS THRICE...TECHNICIAN VISITED ONCE AND SAID A PART HAS TO BE REPLACED .BUT HE DIDNT TURNED UP AGAIN TO REPLACE THE SAME..I AM FACING PROBLEM BCOZ OF ALL THIS.THE COMPLAINT NO. IS 17245911 AND ITS IN THE NAME OF REKHA JAIN.I AM VERY SORRY TO SAY THAT THE SERVICE IS REALLY PATHETIC.

Dear Sir,
I have purchased a RO system Aquafresh RO - Kent Model on 16/04/2011 from "Jaishree Sales Corporation" D-183, New Gopal Nagar, Near Rail Factory, Dhansha Road, Nazafgarh, Delhi - 110043.

It had Cash memo no. 629. It is with one year guarantee.

Last month on 14th Dec'11, it has stopped working. I have given a call to service man Mr. Rakesh at [protected] and Team manager Mr. Amit Sharma at [protected]. Rakesh has came and checked, it has found that pump is not workable and needs replacement. Since then they had never come even after giving calls on mutiple times. On 11th January Mr. Amit Sharma has sent an another person Mr Sudheer [protected] to check the same again. Mr. Sudheer has tried to get that checked and get it in working condition, but it has completely jammed. Mr. Amit Sharma has asked him to take the same with him and he will provide the replaced one.
Now it is again 5 days and Mr. Amit Sharma is not picking up the phone and not replying on message.
Guarantee time is getting lapsed day by day.

Request you to Kindly get into the matter to resolve the same.


Regards,
Paritosh Kumar Srivastava
A-257, Gali No.2, Nr. Bal Bharati Public School,
Laxman Vihar, Gurgaon - 122001
Contact - [protected]

I purchase kent ro from Ganga Enterprises, Samastipur inv.no. 138 dt.[protected] and AMC from m/s A.V.Enterprises, punjabi colony, samastipur sl.no. 306 dt. 6-9-11. Amt of AMC of Rs. 3900/- has been given to the firm. After AMC frequently problems occurs no action taken by the firm timely. If our problems has not cleared within week's time I will file a case to KENT RO, NOIDA in consumer forum.

A cheque was issued for renewal of AMC dated 7th Jan 2012,the same was banked on 5th Jan 2012 on purpose which was returned by bank stating post dated cheque,and return charges were debited to my account,I pride my self of ensuring that no cheque ever goes back and such has been the case for the last so many years and that I enjoy a very high credit rating. On calling up the service section as guided by the customer care Mr. Manju Kumar was spoken to who accepted the wrong banking of cheque and as such he was requested to issue a letter from his company stating this mistake and also refund the debit to my account.
It was advised that the cheque would be returned and the debit amount may please be adjusted in fresh issue of the cheque. To my surprise they again banked the cheque on 7th and I had no option but to make a stop payment as these Kent Ro persons were on to creating wrong information and being crooked in their dealing .Mr Kumar was informed that such unfair trade practices were not in line with a company of repute to which he was rude and said one can go to were he wants this is way he will act.
My complaint is that my AMC has not been renewed and the attitude behaviour leads a person to feel that an ordinary citizen of India has no voice and these big companies can get away with what they do.
I need to have my complaint addressed and the company see to it the dealings are fair and not fraudulent.
Regards
vijay lal

Respected Sir,

I had purchased KENT RO system on 21 Oct 2011 through CSD Canteen at Delhi Cantt.
The system was installed on 03 Nov 2011 at my above mentiobed native place. Atfter 4 days
the system started tripping on/off automatically. I registered the complaint with technician
Mr. Praveen Kumar at Panipat and he rectifyied the problem on 07/08 Nov 2011. Now the system
presently not purifying the water and also not discharging the waste water. I had again
registered the complaint with techinician Mr Praveen KUmar at Panipat on 30 Nov 2011.
The technician assured to visit on 01 Dec 2011 but fialed to visit till 03 Dec 2011.
I personally contected with technician on telephone on 03 Dec 11 and he stated that
the Campany has directed him to rectify the complaint after charging of Rs 300/- (Rupees
three hundred only) as service charge.

The said system is under warranty for one year. It is not understood how the
amount of Rs 300/- being charged whereas the system started problem after 04 days of
installation and also the equipment is under warranty.

Therefore, you are requested to send your technician immediately and rectify the
problem on priority basis.


Thanking you

Yours sincerely,

Pt. Ram Pal Bhargav
Vill & PO - Sutana
Teh & Distt - Panipat
Haryana - 132103
Mob - [protected]
email - [protected]@gmail.com

Dear Sir,

I have Purchased A new Machine from Kent Dealer and the Machine is not working Properly Since the Installation . in this regards I have made so many complain to their Noida Office , Kolkata Reg. Office, Howrah Dealer Office . But the matter is unresolved by the Company till date . and we are suffering from Different Diseases .

I want to replace the machine . Please let me know the procedure to get back the money from Kent Company.


Regards
Narsing Lal Jhalani
10/1/2, Nepal Saha Lane
Radhika Enclave, Block "C" Flat No. 403 , Howrah-711101

Hi,

I ordered for a Kent RO PEarl purifier through one of the kent dealers listed in http://www.justdial.com/Mumbai/euro-aqua-care-system-%3Cnear%3E-andheri-west/022...⇄ for Rs 13500 for Kent RO Pearl model on 27/11/2011 receipt no 2834. He promised to deliver the machine by Wednesday 30 Nov 2011. Now he is neither picking up my phone nor called me back for delivery details.

Here are the name and company details from which i have order Kent RO.

Mr Manoj Gupta

+(91)-[protected], [protected], [protected], [protected]

Gala No 1,Masla Wala Apts, Opp BMC Juhu Lane,Near BMW Showroom, Andheri West, Mumbai - 400058

Can you please take a look urgently and let me know.

As per details shown by him to me he is a dealer of kent operating in Andheri and Thane region.

Please let me know urgently on this number - [protected].

My details:

Anuj

103, Hill Palace,

Gawand Baug, Pokhran Road 2

Thane West

I had registered a complaint on Grand m/c on 14.11.11. Representative of M/S Axis Consumer Services Pvt Ltd, 519B, Rabindra Sarani, Kolkata (they are authorised agent of Kent RO Systems Pvt Ltd) visited on 14th and 16th and declared that the pump needs replacement. As on today the 26th morning, the same has not been done.

I had mailed twice to Kent customer grievance but simply a forwarding message asking Sri Bagchi, ASM, Kent, Kolkata to take action have been received. I had spoken to Mr. Bagchi on 16/11, 19/11, 24/11 and 25/11 but with no real result.

I had also registered a sms complaint to [protected] on 24/11 to M/S Axis Consumer Services Pvt Ltd but no response. I’ve an AMC with M/S Exim up to 31/3/12. In this condition, I’m disgusted with the performance of M/S Axis and reluctance of Kent RO Systems Pvt Ltd and certainly not going to recommend any body for any purchase of any product of Kent. I’m regularly purchasing mineral water for last 11 days and those who have taken the AMC is least bothered, I’ve no other option than to take legal course.

very bad service since the time i have purchased kent there is a problem every month, after giving complains nobody turns up before 15 to20 days, i have changed the parts and have paid them so many times but again after 10 days there is a problem i have changed my ro also but still the problem is not solved spoke to the owner Mr Piyush Bafna but no use nobody turns up they are least bothered.

I brought kent water purifier on 11 of September and the device installed had some issue which was fixed after 20 day and then it worked only for a week and again broke down, The cost was around 15 thousand and its apiece of junk. The customer support is pathetic. I would tell advise every one not to buy this any product of kent.

I have a Kent Grand + KR[protected] purchased vide Inv No.441 dt 25/04/10 from Safe India Technologies, Chennai Ph.[protected].
I had spoken to Sh.Anupam Mishra (DGM Service,Kent, Ph[protected] on 14/09/11 regarding inability by their service engineer to reset the Filter Change Alarm in spite of the filters being changed. DGM had deputed one Mr.Ganesh, Regnl Manager(Service, Ph[protected] from Chennai to rectify it. Mr.Ganesh was also unsuccessful in trying to reset the alarm and the Choke became defective in that process (the alarm reset switch is embedded in the Choke module). SINCE THE CHOKE BECAME DEFECTIVE, the machine did not work further.
Mr.Ganesh'd brought a supposedly "NEW" choke with marking as "Tested OK" as replacement and ironically this new Choke didn't work..!! He left saying that he'd arrange a new choke the next day, and when i informed him that the old one had stopped functioning only while he tried to reset it, he promised me that i need not pay any money for the replacement choke. But the distributor who came to replace the Choke in couple of days collected Rs.800/= along with service charge of Rs.350/= saying Mr.Ganesh only asked him to collect the amt for the choke..I paid the amt though i was astounded by the double-talk from a responsible officer from Kent (Mr.Ganesh). I was also shocked when Mr.Anupam Mishra said that i was lying when i said that i'd paid for the Choke. Seems Mr.Ganesh's the one who'd lied to his DGM, and the DGM in turn without verifying the facts, had insulted me by calling me a LIAR..!! (I have the receipt for the amount..!!)
The choke was replaced on 20-09-11, but the machine shut down on 14-10-11. The distributor who'd attended said that the SMPS was faulty this time and he replaced it with a supposedly "NEW" SMPS, which any layman could say was an used one (it was brought without any packing, there were lot of scratches on the outer cover and the marking label was worn out with faded manual inscriptions of the serial number). I paid Rs.900/= for this "NEW" SMPS, and on my insistence the service engineer noted down the serial number as available in the SMPS, in my receipt . When i called the Chennai Kent office to report this matter on 18-10-11 @[protected], i was attended to by one Mr.Kalidass. He identified himself as a service engineer, and that the Chennai office wasn't a Customer Service Centre, and also rubbished my suspicions of old parts being installed as new. I was appalled by his callous and rude behaviour to me, with someone prompting near him (seems it was Mr.Ganesh when i asked Mr.Kalidass about it) finally ending the conversation saying that they both were responsible for the Chennai office and i could take the matter to wherever i wanted to.Mr.Kalidass at Chennai took down my contact number saying that he would call me back immediately with the facts, but he never called..
After i e-mailed my complaint to Kent, Mr.Anupam Mishra called me from ph[protected] on[protected] and had a lengthy conversation with me finally asking me to surrender the SMPS that they'd supplied as NEW, assuring me that they would replace it with a brand new SMPS which will be delivered to me in factory packing condition. But he never committed to refund me the amount i paid for the Choke which was broken by Kent Service Engineer.
Also i would like to highlight that Mr.Anupam Mishra conceded that there was a flaw in the basic design of the machine by integrating the compulsory-filter-change-alarm into the Choke, and also that the newer models had the filter change alarm independent of the choke.
I demand Kent to refund the amount i paid for the Choke which became defective due to the fault of their own Authorised Service Engineer. Also, i need Kent to replace the supposedly New SMPS with an actual new one.

sir we have purchased kent grand +...from retailer in nainital...almost of rs 16000,retailer has given us that machine which is not working properly,,
its stop every 5 min....and we have to stand just near it to fill the tank...it take almost 2hours to fill as it stop continuously after every 5 min....
we have caled to retailer many time..he makes excuses every time...and try to run out of it to solve our problem...even i have called kent coustumer care to but there is no positive result...now who is going to solve our problem...... please feedback...phone no [protected]...

Complaint No. 29353 registered with Axis Consumer Services (P) Ltd on 08.10.2011 for repairing Kent Water Purifier. We had and AMC with Kent. Till date the filter is not repaired

I am based out of Kolkata and had puchased a Kent Grand + water purifier about a year back . I have been immensely suffering since then on because of poor performance of the purifier - almost every fornight the water purifier stops , also the customer service is very poor.

During purchase, we were told that the customer service would be provided by Axis Consumer Services pvt ltd (Kolkata) during the warranty period. We are very dissatisfied with the delay in service each time the purifier has broken down.

Last month after the the purifier broke down last week, after complaint a to Axis, a new company NC Sales and Services turned up (also a provider of customer service for Kent) and provided the service. Now the purifier has broken down again this month. Surprisingly , now both these companies are not refusing to rectify our purifier despite it being in the warranty period. Each says the other company is responsible for "incorrect servicing"

Please can you immediately look into my concern.

This is with reference to my Kent RO purchased in the month of Feb-11 which was faulted and complained off for service almost more than 7 times before the expiry of warranty term . The service personnel came many occasions and conveyed that the water quality in my area is not good that the the reason why i have been complaining it out for so long though at the time of purchase your representative are very familiar with this area and also catering the services to many of the houses located here therefore justifying with the quality of water seems to be foolish one as my house is not one of the house wherein water supply is too bad than others. Further, my Niebuhr and myself got purchased the KENT RO alomost in the same month but they never complaint it off though my one is got serviced at several occasions.

Additionally, in the last visit , i have been advised by the service representative that to pay additional of Rs. 1500/- for pre-filter bowl( hidden cost never got hinted about it when the product was being purchased) with an assurance that the there will be no complaint and unfortunately that additional cost was also made me fool again and today i am standing at the time point where i was before.

Could i asked few things ??

1) Did my decision to purchase KENT RO was correct ?
2) Did i made any crime for which i was punished so badly dat my most of the time is wasted in thinking out to have follow-up with RO service center.
3) Did my family members was supposed to pay for it ?
4) Did i go for any other optionssss ????.
5) Did the KENT RO service center is so important that we shoudl start keeping it like emergency numbers 100/101 ???
6) Did i and my family members are supposed to drink water (other than the RO water) despite paying heavly amount for it ???
7) Did KENT RO would take the responsibility care and health issue during the tenure when we could not drink RO water due to its regular deafult /defects and we had to recourse to water normally been supplied ??
8) Did i am wrong in thinking that the product been sold to me is defective one ???
9) Tell me what should i do and what you would have done if you would have been at my place ????

Thanking you in anticipation

Amit Chitwar

KENT RO GRAND+ (water) purchased on 01.09.2011 from digital life company Jaipur.

on 23.09.2011 said RO not working till

Kent RO system service center contact on phone their no. [protected] regarding problem they said we are not responsible contact your shopkeeper where you purchased. shopkeeper said contact service center on their mobile no. but all in vain

on date 25.09.2011 no action taken by service center , FIX UP RESPONSIBLY AGAINST CUSTOMER CARE CENTER HOW HE REPLY WE ARE NOT RESPONSIBLE , EITHER RETURN TO TAKE PRODUCT OR PUT RIGHT IT


PRODUCT NO. KR [protected]


G C GUPTA
72/57 PATEL MARG MANSAROVAR
JAIPUR-302020 (Rajasthan) India
E [protected]@gmail.com
mobile [protected]

i have been calling KENT company since almost a year now to change my filter and get it serviced because the water is now contaminated and hazardous to my family health recently. i have been given 30 different complaint numbers, several promises that some service guy will come , but no one has turned up nor called. i went to CROMA store also since i bought it from them, and complained there twice but no response. it so frustrating to see the way KENT advertise in different media abt the quality and when i m facing such a pathetic after sales service.

i know is is chargable, i know i have to pay for service and to change the filter, eventhough, there is no response. in my last call two weeks back i told them and warned them of consumer court , again one more complaint number issued and promise given to be done in next two days .

i m tired today and more frustrated because my wife and kid are infected due to this contaminated water, as my doctor said, we started buying mineral water and consuming it. please act on this asap.

I replaced the RO membrane of my Kent water purifier in July 2011. Kent service people told me that this membrane's life span is from 1 yr to 1-1/2 yr. Now after 4 months they are again telling that the RO membrane is damaged. I refused to pay (cost Rs 1900) & the service person left without changing the same(on 10th Sep). I called his manager (Mr. Kalidas), and explain the issue. He told me that he'll come & inspect personally. But despite of making him several calls for 3 days, he didn't come & every time made some useless excuse. The TDS level of the water is now 125, where as ideally it should be around 60. So I don't know for how long my family is consuming unhealthy water. Please take necessary action.

Ayas Mishra
Nanganallur,
[protected]