Kent RO Complaints & Reviews

Dear Sir,

We apologize for the inconvenience caused. Your complaint has been forwarded to our concerned department.
They will try to resolve it soon.

Regards
Kent RO Systems Ltd.

KENT / GRAND+ — The kent ro is not working and we have also tell that are ro is not working and they are ignore the complaints.

THE KENT Person that is coming to repair the ro it is just seeing it and not even reparing it's single part of it. Because of the ro is in warrenty.And not cleaning the ro.Please take of the complaint.

Kent Pearl from Kent — Machine failed for the 4th time

I purchased Kent Pearl Water purifier on 6/4/2011, the sl. no of the machine is KR[protected] and the invoice no. is 2849. Since then the machine has failed to work 4 times and last 3 times they have repaired and it has worked only for a month and again the problem comes up. Last time, during September, i insisted to replace the machine but the local dealer convinced and again repaired and went away. Now again the problem has occured and the machine is not working.

Their response to customer call is pathetic, on 24th & 28th i have registered a complaint online and till date no response from their end. This seems ridiculous, one hand they supply a defective machine on the other hand they don't respond to customer service calls.

Please help me to get rid of this defective machine, i don't have any confidence on the repairs they do on the machine, i have spent Rs 15500 on this machine and i am not able to use the same peacefully for atleast 2 months since i purchased.

Hi Abhishek,

We apologize for the inconvenience caused to you. Your complaint has been forwarded to our relevant department and they will try to resolve it soon.

Regards
Kent RO Systems Ltd.

Hi Abhishek,

As per confirmed by you on call[protected], your query has been resolved now.

Regards
Kent RO Systems Ltd.

To Kent Water Purifiers,

I am writing this mail in vain and want to report the pathetic service that i have been experiencing since the time i bought my KENT PEARL WATER PURIFIER model.

Serial No. - KR11052917
Date of Purchase: 12th October 2011

I have been facing a problem with my device since about 6 months now. The water outlet would always flush out too much of water and I would have to change the bucket under it time and again. Well, initially i thought maybe it was just a part of the process, since i had no doubt about the company image of Kent. But gradually my doubts turned into nightmares as the amount of water being flushed out kept increasing by the day.
Anyways, I started calling the dealer who sold me the device, since the warranty card said that any defects whatsoever (unless by mishandling), and most of the time the person did not even understand what i was speaking. I was horrified at the kind of response i was getting. Anyways, on August 18th I decided to go to the outlet myself to get my problem addressed. They said my problem will be solved soon since it was a problem with the membrane only and it can be replaced. I waited for 10 days calling them up each day but they just kept delaying it. On 2nd September i decided to visit the outlet again where to my horror i was told that i would have to pay for the membrane as it is not covered in the warranty. I went through the warranty card again and saw that it very clearly says that any defects whatsoever within the warranty period would be covered free of cost unless it is due to mishandling. Anyways now i have understood that my device wasnt functioning since May but i realized by August. The customer service people are doing nothing but delaying the response in order for the warranty period to get over.

They give me useless excuses at times like " Sir your device's membrane is being sent from our main store from another city" or "Sir, You will have to pay for it".

Now, I am sick and tired of this non-sense. I have realize not only that it is not the amount of money i wasted on numerous phone calls and fuel i burnt to go to them time and again to complain. It is also not worth my energy to argue with the customer care people as not only do i feel they lack common sense but they are extremely rude. I am now trying one last time to get my problem resolved before i have to file a case against Kent in the consumer court and let the law decide the further course of action. So, If any of the Kent Customer Service Heads do get to read this please let me know if my matter can be resolved without me having to approach the court.

Thank you,
Regards,
Arjun Paliwal
Phone no. [protected]

Dear arjun and abhishek,
Please tell what leagal action u opted to sort out your problem as i m also having the similar problem. On april 22 2013 wwe purchased a kent grand RO. from Sai electricals, mansarovar jaipur.At the time of installation the vendor took away the installation card with him.within 1 months it started leaking water.on 23 may a vendor from green aura(in mansarovar, jaipur)visited a did something with machine.afterwards the machine stopped intaking water. after so any calls green aura refused to take care of the machine.
Then seller send some vendor who told that UV blast and pump had some Problem.
we send mails to [protected]@kent.co.in.
then a vendor from vansh electronics changed the UV blast.but they refused to change the motor as the installation card was being taken away with the 1st vendor.
i have mailed the company to replace the defective machine which they sold to us with a new one .but no one is taking care of our problem.

water leakage

water leakage 2 days old purchage date 23/10/2014

Dear Devendra,

We apologize for the inconvenience caused. Kindly provide us your contact details so that a prompt action can be taken to resolve your query.

Regards
Kent RO systems Ltd.

Dear Vikas,

Kindly provide us your contact details so that we can take a prompt action to resolve your query.
we apologize for the inconvenience caused.

Regards
Kent RO Systems Ltd.

Dear Dhananjay Kumar,

We apologize for the inconvenience caused to you. Kindly provide us your contact details so that a prompt action can be taken to resolve your query.

Regards
Kent RO Systems Ltd.

We purchased Kent RO on 24/8/08. Recently the water tap got damaged. We lodged the complaint on 20/7/09 vide no. 8828 with Bangur Agent[protected].
Despite the repeated request nobody has turned up to repair the machine. We tried to contact Mr Sengupta ([protected]) supposedly some senior official. Unfortunately he did not respond to the call.
I feel the class of service is disgusting and frustrating.

In addition, it may also be mentioned that the company has very poor track record of service.
They never came for routine service nor changed carbon candle (supposed to be changed in six months of purchase)

You need to take urgent steps to attend to the calls of customers.

kent grand + — Repeated Repairs

I had been using the Kent Grand + for the past year and half. Till now I had spent more than Rs.7000 other than Rs.14500 for the accessories and repairs and it has been a nightmarish experience using this product. Every time a service personnel comes in and changes a part it results in another problem. I feel they are not adequately trained on the product and they supply refurbished parts rather than original parts. It has been a disgusting experience with this Kent product. I feel like not recommending this product to anyone in future to avoid similar experience

Dear Sir,

Thanks for bringing up this issue. We will take this issue on priority basis.
As per confirmed by on call, your query has been resoloved now.
We apologize for the inconvenience caused to you.

Regards
Kent RO Systems Ltd.

The Life of Ro Membrane Depends Upon the Input water conditions ( Like turbidity, Bacterial contamination, beside Salinity, Hardness and slica ), and the performance of the membrane ( capacity to produce low salinity water ) decease due to the scale formation of dissolved solids and clay particles . Tap water membrane which is used in domestic water filters are tested with a salinity (TDS) of 750 PPM using Nacl solution at turbidity less than 1 NTU to give about 8000 ltrs during its life time. There is a possibility of chocking of membranes during rainy seasons and when every the home sumps or over head tanks are cleaned, which leave very high concentration of clay (Mud) which ultimately clogs the prefilters and the membranes.

Keeping of good observation of the unit and maintaining a log and use of Company genuine parts . Use of proper type of prefiltration shall definitely help .

The amount of cost involved in maintaining a RO unit shall be about Rs 0.60 / liter where in U[censored]V and Ro process are engaged which is still worth .

Dear Manjul Prakash,

We want to inform you that 1 year warranty on membrane is only on newly purchase products.. But after expiry of One year warranty ( i.e. after 1 year of purchase) membrane replaced will carry only 3 months of warranty.

Kindly let us know the date & timing for the repair of your unit.
We apologize for the inconvenience/misunderstanding caused.


Regards
Kent RO Systems ltd.

Dear Sir,

Kindly provide us your contact details so that a prompt action can be taken to resolve your query.

Regards
Kent RO Systems Ltd.

Dear Ajay,

Kindly provide us your contact number, contact address and machine serial number so that a prompt action can be taken to resolve your problem.

Regards
Kent RO Systems Ltd.

Dear Sir,

Your query has been forwarded to our relevant department. They will contact to you soon.

Regards
Kent RO Systems Ltd.

Dear Sir,

As per confirmed by you on call[protected], your query has been resolved now.

Regards
Kent RO Systems Ltd.

HEY, I am also a sufferer of KENT poor quality / services . why cant't we pool in (form a club) and bad mouth the compnay. even if we are bale to affect 100 odd units sales, it will be a achievement. My mobile no. is [protected]

Dear Sir,

Your query has been forwarded to our relevant department. They will contact to you soon.

Regards
Kent RO Systems Ltd.

Dear Ajay,

We apologize for the inconvenience caused to you. Your query has been forwarded to our relevant department. They will contact to you soon.

Regards
Kent RO Systems Ltd.

Dear Sir/ mam,

We have purchase one kent Grand+ (Serial No-KR[protected] this month from Big Bazar, wazirpur, delhi which was installed on 10 july from service provider c-15, sector 7, noida, ph no[protected]. But from the date of installation it was fitted wrong as it was hanged or fitted on loose screws. todays evening on 28th july it fell down on floor and got breaked. my family is drinking impure water of residential water tank. This was complete ignorance of this service provider who have not tighten our purifier correctly on wall due to which we are suffering alot. The same i reported to service centre guy- Mr.Pratap Singh- [protected] who came at the time of installation but he refused to help us in same case.
Therefore, You are requested to pay your kind attention on this matter take necessary action against their wrong installation service and please depute somebody to install correctly.Thanks & Regards
Kapil Tyagi
15/908 mandoli ext, near nand nagri, delhi-110093
[protected]

Dear Shipra,

Your query has been forwarded to our relevant department and they will contact to you soon.

Regards
Kent RO Systems Ltd.

Dear Sir,

We apologize for the incovenience caused to you. Please share your contact details with us. We'll ensure that someone gets in touch with you soon.

Regards
Kent RO Systems Ltd.

Dear Satish,

Your query has been forwarded to our relevant department.They will contact to you soon.

Regards
Kent RO Systems Ltd.