Kent RO Complaints & Reviews

kent RO Systems Ltd — WATER PURIFIER SYSTEM

THE BEST SALES OR SERVICES OF ALL RO WATER PURFIRE SYSTEMS,PLEASE CONT. NEERAJ SONI [protected],[protected]

Hi Raunak,

We apologize for delay in responding. Please let us know whether your complaint has been resolved or still you are facing the problem.

Regards
Kent RO Systems Ltd.

Kent Water Purifier — very poor service

inspite of several complains since last one month regarding non working of kent purifier, no one has visited our home as yet from company..realy very poor after sales services..

I have installed Kent Water Purifier and very much disappointed by the services Mr. Bafna is offering. For collection of AMC charges they are very puctual but at the time of our issues they dont entertain. Its more than 1 month I had complainedabout overflow problem but no one did turn up and now the smps is gone. They are charging me Rs 950 for the same . Why am I supposed to bear this expense?? Please help me if some one can!!!

Shruty Shah
[protected]@hotmail.com
[protected]
Pune

Kent Ro — Invoice not issued by the distributor

I have purchase Kent RO grand plus modal from authorized distributor on 24 Oct 2010. After half hour of installation the machine start leaking. The distributor (Crystal pure) not supporting. The distributor has also not given me the Invoice. Now for invoice the distributor is asking Rs. 1500.00. Plaese help me.

Dear Monika,

Your query has been forwarded to our concerned department. They will contact to you soon to resolve your problem.

Regards
Kent RO Systems Ltd.

To,

The concerned Person, Manager in Charge
Customer Care,
Kent RO Systems Limited

Regarding : Kent RO Water Purifiers.

I would like to register my complaint regarding pathetic and poor service of KENT technicians. MY RO system has broken down more than five time in last 5 - 1/2 months. The customer care number is first in place difficult to connect, secondly even after you register the complain they take ages to come and that too I have to every time call the area in Incharge to send the technicians.
THE NAME OF MR.S.S chauhan, I have only heard about - I doubt if this MAN exists or NOT, because if you call on his number every time a girl picks up the call and talks RUDELY (AS IF HOW DARE I HAVE CALLED ON THIS NUMBER) on his behalf and tells he is in a meeting. Mr RAWAT is the only person who talks whenever I call but from my experience I have understood that HE is more of helpless in the gang full of lairs.
About My case -
* IN JULY MONTH : My ro system water taste detoriated.
* In SEPTEMBER : the Kent fellow finally changed the membrane ( ON MY COST).
* IN OCTOBER : the motor Failed & again after several followups the MOTOR was changed ( ON MY COST).
* IN OCTOBER : AGAIN IN THE SAME WEEK THE RO SYSTEM AGAIN STOPPED WORKING. Again after chasing them the technician came and checked and TO MY SURPRISE AND ASTONISHMENT I WAS TOLD THAT THE MEMBRANE NEEDS TO BE CHANGED AND SINCE THE 3 MONTH GAURANTEE PERIOD IS OVER SO I AGAIN NEED TO PAY APPROX 2300/-.
SINCE I had to travel I decided to start the chasing process when I come back in December.

* DECEMBER MONTH : On 11th December Mr. Virender Bhat... came and changed the membrane ( ON MY COST). As suggested my the customer care I have also taken the AMC for one year. mr.virender did come to change the candle on 14th December but GOD knows what he did with my the RO system has stopped woking again after his visit and since then he has been avioding all my calls .
hE KEPT ON TELLING ME THAT HE IS COMING IN 30 MINS FROM 2 PM ONWARDS AND SINCE THEN HE IS NOT PICKING MY CALLS FROM MY CELL, WHEN CALLED FROM A DIFFERENT NUMBER HE DID PICK UP THE CALL(3:45 pm APPROX) AND AGAIN SAID HE IS COMING IN 30 MINS BUT SINCE THEN NOT PICKING MY CALLS.
Also I would like to bring to your notice that MR. Raman ([protected]) has been very rude in his language and should be educated on customer service ethics.I called him on 14th November at 1:15 pm approx to ask about the executive who came to my house in the morning - First he did not pick my call I called him atleast 6-7 times then I recive a sms that "Having Lunch" to which I reverted back "Its urgent" with a call from my side, which was then picked up in a growling tone saying " please let me have my lunch in peace".
I need was just to have the visiting technician's number . In none of the purchase documents it is mentioned that a customer cannot call in some specific working hours.
Secondly I was struggling here for WATER - which Mr.Raman didnt bother to give any weightage and his only priority was to have his lunch in peace .
thirdly his rude tone with no responsibilty to address and entire afternnoon, evening and night I had to arrange water from the market .
Till evening 7:30 PM I called him many times but he didnt pick my call even once.
I have a request to the Managing Director, please look into your manpower slection and the management staff who directly deal with customers, they are ruining your company .
INHUMAN ATTITUDE
These men are so inhuman, that inspite of telling them that I have a SMALL BABY of 20 months and I have NO source of drinking water other than RO filter water, they have LEFT ME in a difficult situation giving false promises and no information when and who will come and fix my RO system
I would request you to see how to solve this problem, I had such BAD experience buying a KENT product, such a waste to money.
I will find a way to communicate the same to HEMA MALINI JI through my sources and channels so that she atleast knows that she has endorsed such a rubbish product REST I SHALL leave to her conscience AND SOCIAL RESPONSIBILITY.
I shall recommend not to buy any KENT product as the company has no capacity to handle after sales service and has hired a bunch to rogues, liers and rude, extremely inexperienced men to handle after sales(engineer term is not the right word to describe these men)
If such pathetic services will continue. I am force to launch a social media campaign against KENT RO.
If immediate attention is avoided then your 50 reasons to choose KENT will fall short to 100 reasons NOT TO CHOOSE KENT.
Thanks,
Amrita

Hi Laxmikant,

We regret for the inconvenience caused. We have shared your contact details to our concerned department and they will try to resolve it soon.

Regards
Kent RO Systems Ltd.

Hi Sajjan,

We regret for the inconvenience caused. We have shared your query with our concerned department and they will get in touch with you at the earliest.

Regards
Kent RO Systems Ltd.

Kent RO system — poor service

sir,
I installed water purifier system of this company but it is out of service for the last one month i have made several requests to the local dealer from where i have purchased it but he is not attending it. My full detail is as under
Dr. Narinder Pal Singh Walia
Agri.Dev.Officer, Moga
Address Jain Street , Zira Distt. Ferozepur
Contact No. [protected]

Hi Aman,

Your query has been forwarded to our relevant department. They will try to resolve it as soon as possible.

Regards
Kent RO Systems Ltd.

Dear Sir,

We apologize for the inconvenience caused. Your complaint has been forwarded to our concerned department.
They will try to resolve it soon.

Regards
Kent RO Systems Ltd.

KENT / GRAND+ — The kent ro is not working and we have also tell that are ro is not working and they are ignore the complaints.

THE KENT Person that is coming to repair the ro it is just seeing it and not even reparing it's single part of it. Because of the ro is in warrenty.And not cleaning the ro.Please take of the complaint.

Kent Pearl from Kent — Machine failed for the 4th time

I purchased Kent Pearl Water purifier on 6/4/2011, the sl. no of the machine is KR[protected] and the invoice no. is 2849. Since then the machine has failed to work 4 times and last 3 times they have repaired and it has worked only for a month and again the problem comes up. Last time, during September, i insisted to replace the machine but the local dealer convinced and again repaired and went away. Now again the problem has occured and the machine is not working.

Their response to customer call is pathetic, on 24th & 28th i have registered a complaint online and till date no response from their end. This seems ridiculous, one hand they supply a defective machine on the other hand they don't respond to customer service calls.

Please help me to get rid of this defective machine, i don't have any confidence on the repairs they do on the machine, i have spent Rs 15500 on this machine and i am not able to use the same peacefully for atleast 2 months since i purchased.

Hi Abhishek,

We apologize for the inconvenience caused to you. Your complaint has been forwarded to our relevant department and they will try to resolve it soon.

Regards
Kent RO Systems Ltd.

Hi Abhishek,

As per confirmed by you on call[protected], your query has been resolved now.

Regards
Kent RO Systems Ltd.

To Kent Water Purifiers,

I am writing this mail in vain and want to report the pathetic service that i have been experiencing since the time i bought my KENT PEARL WATER PURIFIER model.

Serial No. - KR11052917
Date of Purchase: 12th October 2011

I have been facing a problem with my device since about 6 months now. The water outlet would always flush out too much of water and I would have to change the bucket under it time and again. Well, initially i thought maybe it was just a part of the process, since i had no doubt about the company image of Kent. But gradually my doubts turned into nightmares as the amount of water being flushed out kept increasing by the day.
Anyways, I started calling the dealer who sold me the device, since the warranty card said that any defects whatsoever (unless by mishandling), and most of the time the person did not even understand what i was speaking. I was horrified at the kind of response i was getting. Anyways, on August 18th I decided to go to the outlet myself to get my problem addressed. They said my problem will be solved soon since it was a problem with the membrane only and it can be replaced. I waited for 10 days calling them up each day but they just kept delaying it. On 2nd September i decided to visit the outlet again where to my horror i was told that i would have to pay for the membrane as it is not covered in the warranty. I went through the warranty card again and saw that it very clearly says that any defects whatsoever within the warranty period would be covered free of cost unless it is due to mishandling. Anyways now i have understood that my device wasnt functioning since May but i realized by August. The customer service people are doing nothing but delaying the response in order for the warranty period to get over.

They give me useless excuses at times like " Sir your device's membrane is being sent from our main store from another city" or "Sir, You will have to pay for it".

Now, I am sick and tired of this non-sense. I have realize not only that it is not the amount of money i wasted on numerous phone calls and fuel i burnt to go to them time and again to complain. It is also not worth my energy to argue with the customer care people as not only do i feel they lack common sense but they are extremely rude. I am now trying one last time to get my problem resolved before i have to file a case against Kent in the consumer court and let the law decide the further course of action. So, If any of the Kent Customer Service Heads do get to read this please let me know if my matter can be resolved without me having to approach the court.

Thank you,
Regards,
Arjun Paliwal
Phone no. [protected]

Dear arjun and abhishek,
Please tell what leagal action u opted to sort out your problem as i m also having the similar problem. On april 22 2013 wwe purchased a kent grand RO. from Sai electricals, mansarovar jaipur.At the time of installation the vendor took away the installation card with him.within 1 months it started leaking water.on 23 may a vendor from green aura(in mansarovar, jaipur)visited a did something with machine.afterwards the machine stopped intaking water. after so any calls green aura refused to take care of the machine.
Then seller send some vendor who told that UV blast and pump had some Problem.
we send mails to [protected]@kent.co.in.
then a vendor from vansh electronics changed the UV blast.but they refused to change the motor as the installation card was being taken away with the 1st vendor.
i have mailed the company to replace the defective machine which they sold to us with a new one .but no one is taking care of our problem.

water leakage

water leakage 2 days old purchage date 23/10/2014

Dear Devendra,

We apologize for the inconvenience caused. Kindly provide us your contact details so that a prompt action can be taken to resolve your query.

Regards
Kent RO systems Ltd.

Dear Vikas,

Kindly provide us your contact details so that we can take a prompt action to resolve your query.
we apologize for the inconvenience caused.

Regards
Kent RO Systems Ltd.

Dear Dhananjay Kumar,

We apologize for the inconvenience caused to you. Kindly provide us your contact details so that a prompt action can be taken to resolve your query.

Regards
Kent RO Systems Ltd.

We purchased Kent RO on 24/8/08. Recently the water tap got damaged. We lodged the complaint on 20/7/09 vide no. 8828 with Bangur Agent[protected].
Despite the repeated request nobody has turned up to repair the machine. We tried to contact Mr Sengupta ([protected]) supposedly some senior official. Unfortunately he did not respond to the call.
I feel the class of service is disgusting and frustrating.

In addition, it may also be mentioned that the company has very poor track record of service.
They never came for routine service nor changed carbon candle (supposed to be changed in six months of purchase)

You need to take urgent steps to attend to the calls of customers.

kent grand + — Repeated Repairs

I had been using the Kent Grand + for the past year and half. Till now I had spent more than Rs.7000 other than Rs.14500 for the accessories and repairs and it has been a nightmarish experience using this product. Every time a service personnel comes in and changes a part it results in another problem. I feel they are not adequately trained on the product and they supply refurbished parts rather than original parts. It has been a disgusting experience with this Kent product. I feel like not recommending this product to anyone in future to avoid similar experience

Dear Sir,

Thanks for bringing up this issue. We will take this issue on priority basis.
As per confirmed by on call, your query has been resoloved now.
We apologize for the inconvenience caused to you.

Regards
Kent RO Systems Ltd.

The Life of Ro Membrane Depends Upon the Input water conditions ( Like turbidity, Bacterial contamination, beside Salinity, Hardness and slica ), and the performance of the membrane ( capacity to produce low salinity water ) decease due to the scale formation of dissolved solids and clay particles . Tap water membrane which is used in domestic water filters are tested with a salinity (TDS) of 750 PPM using Nacl solution at turbidity less than 1 NTU to give about 8000 ltrs during its life time. There is a possibility of chocking of membranes during rainy seasons and when every the home sumps or over head tanks are cleaned, which leave very high concentration of clay (Mud) which ultimately clogs the prefilters and the membranes.

Keeping of good observation of the unit and maintaining a log and use of Company genuine parts . Use of proper type of prefiltration shall definitely help .

The amount of cost involved in maintaining a RO unit shall be about Rs 0.60 / liter where in U[censored]V and Ro process are engaged which is still worth .

Dear Manjul Prakash,

We want to inform you that 1 year warranty on membrane is only on newly purchase products.. But after expiry of One year warranty ( i.e. after 1 year of purchase) membrane replaced will carry only 3 months of warranty.

Kindly let us know the date & timing for the repair of your unit.
We apologize for the inconvenience/misunderstanding caused.


Regards
Kent RO Systems ltd.

Dear Sir,

Kindly provide us your contact details so that a prompt action can be taken to resolve your query.

Regards
Kent RO Systems Ltd.