Kent RO Complaints & Reviews

Hi ,
My name is Nishant Thakur and i am from Hyderabad.
I took the Kent RO Purifier AMC(Annual Maintenance service) from "SURIYHA ENTERPRISE" on October 1st 2010.I paid Rs. 1300 for this AMC which covers 4 times servicing of machine in a year. In November 2010, my machine stopped working and i called them to come and see the problem. They don't come on time and they took almost 10 days to come. When the service...

dear sir we bought kent water purifier system from Varanasi. After a year we migrate to Bhopal for new job.After staying in bhopal for six month, we called Shivam enterprises for the regular water check up .they told me to change cartridge, uv and carbon Ro cartridge worth Rs 3200.,i changed it, but after changing the cartridge it gave a proper water for two month, then again i complained to them they come and started saying us the quality...

I bought one Kent pearl water purifier in the month of june 2010. It has alot of problems from the very first month of installation. Their service engineer came four time and rectify the problem but everything in vain. this water purifier still not working. Actually, i belongs to rural area. The water in that area is not good. I already talked with their area manager many time. Also, he gave me the proposal of exchange with the new one....

i beg to state that i was purchased a water purifier company name kent ro. first this purifier not performing their functions. then i complaints to shopkeeper many times. after 1 month company changes the water purifier.but the changed water purifier does not work properly.i want to complaints to kent ro compay.
model number of water purifier = kent ro +uv+tds controller with filter change alarm
PLEASE HELP ME...

Kent Grand Plus, Invoice Number 1575, Machine Number - KR[protected] bought on 05/02/11 from Global Distributors, Bhawani Peth, Pune.The main water pump started giving loud sound in the first week itself.After numerous calls to the sales guys as well as the owner, a almost novice service guy was sent without proper screw drivers So he returned back without doing anything.
Again after calling numerous times and after 1 week, another guy...

Kent RO Water Purifier has the worst and bogus service network. They are more into selling things and virtually cheating consumers without service coverage.

I bought Kent RO Water Purifier 8 months ago and it is already 4 times the device malfunctionals. Every time it is a pain to bring service personnel to work. After repeated calls and complaints they turn up. Now, this recent time, the service centre is not simply paying...

Hi,

Would like to inform that 4 months back I had bought a Kent Grand Plus water purifier from Global Distributors, Pune, whose motor is faulty and had been trying to get it replaced since last 2 months but still couldn't be lucky enough to get the same replaced.

Every time I call up I am informed either the motor is not available and would be arriving in next 2-3 days or the service man is out with the...

Sir,
we have purchased Kent water (UV & RO) purifier in May’10 ie., 9 months back. It is giving frequent problems. Service person changed corbon block, also bypassed the pressure Switch. Till date we have complined 7 times. This time Though power is OK machine is not getting on and no indicators. We have complined one month back. Unfortunately till now there is no response from youir service persons ispite of repititive calls....

Dear sir,

I have purchased a Kent Ro system on 06/09/2010 through Swastik Traders (Pilibhit) and installed at my house. Just after 15 days of purchase I started facing trouble with the system. In the beginning it used to stop function after every 2-3 days. And after a month of purchase it started leaking as well.

Initially I had to call technician once in a week but now situation has gone worse and thus I am...

NO CLEAN WATER AND NO WORK SWITCH PLS. SEND YOUR SERVICE MAN...

i am kanchan devi rathi i bought the machine on 21/03/2009 invoice no.4971. i am hardly disappointed with the way your technicians deal .i have done the amc of my machine on 01/06/2010. your technicians bring damaged parts of the machine like RO MEMBRANE AND UV PURIFIER they fit these important functioning parts damaged the result of which is no purifed water after every 2 days i have to call them and they dont come i have to call them in...

I bought Kent Grand RO Water purifier from Coimbatore, Tamilnadu some nearly 2 years back. So far I have spent nearly 5 thousand in the way of changing carbon filter UV lamp sediment filter and as service charges. now they say to change RO filter and pump. So I have decided to throw it off and to buy mineral water in barrels....

Dear sir ,

i have purchased Kent R.O two years back approximately.....We have recived problem in this ....and we have asked dealer to repair it...but he is not paying attention to our complaints....its more than a week that but nobody had come to repair it. please see into this matter as soon as possible.

thanking you,

Rohit sakhuja
customer

the dealers address is
Radhey...

I bought an kent RO on[protected].since the time i have bought it it is not working properly.i complained many times and the technicians came but none of then were able to solve my problem.Nobody rectified it and moreover they gave me lame excuses....

I had bought Kent Gold water purifier from ezone in Bangalore 2 months back. Now we have issue with the UF membrane, which is important part in Product where water gets purified. The water is not comimg through the UF membrane and it flowing thorugh in another direction. we have mailed to the service people many times but there is no response from the company and also I tried to call them but no response. There is no service given by company...

The worst Water Purifier
* Be aware duplicate is also available!!!!
** Rude behaviour of head office and local office!!!
*** Not provided Invoice!!!

We bought a Kent RO Water Purifier on 25 Oct 2010 from Crystal pure (A authorized deeler of Kent as he certfied) The product was leaking from the very night it was installed. We called up the deeler, after a lot of folloup he came and replaced the lock. The...

Dear Sir/ Madam

I purchased Kent Grand Plus Water Purifier from KENT RO System Ltd. on 17/05/2010. Appliance comes with Quarterly Service, which is free for one year warranty Period. Whenever we contact companies Call Centre, some lady attend the complaint and give Complaint number, but one turns up for Service of appliance. when followed up, they give one Service Head's Number, who never pick up his cell phone. We br...

I had asked for my RO to be serviced on 8.10.10 and it was to be serviced in 24 hrs , i executive came on 12.10.10 and opened the ro and left as he did not have the require parts and after follow upscame to replace them. However after replacing the problem still exists and since then the pump has been replaced twice and still the problem exists. THe pump they replace has no manufacture date, no packaging , no MRP , and the service warranty...

Dear sir ,
I have been given a complain for rectification of faulty KENT RO +UV water purifier on dated 15/10/10 on telephonically having mob no-[protected]. But unfortunately no body has been attended our system. Always he makes delay in servicing.Due to which we are facing a lot of problems. Kindy take necessary action so that customer feel comfortable .Thanking you sir.
BANDANA TIWARY
...

I HAVE PURCHASED KENT RO (WATER PURIFIER) ON 24th MAY 2010 BUT SINCE THE DAY OF PURCHASE IT'S NOT WORKING PROPERLY. I USE TO CALL THE LOCAL DEALER HE COMES AND REPLACES IT'S ONE OR THE OTHER PART. SO ONE BY ONE MY PRODUCT'S ALL PARTS HAVE BEEN REPLACED BY NOW.WITHIN A PERIOD OF 5 MONTHS THIS HAS HAPPENED AT LEAST FOR 10 TO 12 TIMES . AND RIGHT NOW ALSO IT IS NOT WORKING. SERIOUSLY NOW I HAVE BECOME FED UP OF ALL THIS I WANT...