Kent RO Complaints & Reviews

storage tank get cracked during repairing by company mechanic. i want it to be changed at earliest. thanks

COMPLAIN NO 674716
Dear Sir,

I have purchase one kent Ro under invoice no 90000585 dated 30/05/2009
wifh 2 year warranty as writen on warrantycard through the company sales perssonel Mr.manish.As per company mechanic Mr.Abdesh, the memraine & filter has to be change and for this they are charging Rs 3150/- while the machine is under warranty period.So, pls advise what i have to do ? The company will look after this matter or will go to consumer court

I have brought a Kent Grand+ Water Purifier from Priya Electronics, Pimpri, Pune on 16th Jan 2011.
However, it had some sound coming out of the UV Pump, which we complained on the same day and the Kent guys got the UV Pump replaced. At that point when I asked them to replace the whole machine itself they said "Sir, if the problem comes back again we will replace it.
Now after 45 days the same problem got repeated again and I have called your guys who first gave me a run around and then gave me a couple of numbers. When I called those numbers I have been given the same information again that the UV pump will be only replaced and the machine will not be replaced.
I denied to this becase its not my fault that you installed a faulty apparatus to my place. When I again spoke to Siddharth an Area Sales Team person, who routed me to Prateek, who gave me the number of the Regional Manager Mr J P Chaubey, all of them kept on passing the same information to me that they don't have authority to replace. Mr Chaubery also told me the same thing that he doesn't have authority to replace the machine, I am not sure if they have anybody accountable or not.
I have had quiet a few run arounds on this now and it seems this problem already persists. I haven't really thought that a BIG brand like Kent will cheat me like this.
So after giving Kent guys a time for whole 1 week I am left with no option but to knock the door of Consumer Forum as even after buying the best product in the market I am having problems with its after sales.
All your help would be highly appreciated.

Sir,
I purchased Kent R.O. Grand+ Bearing Sl.No KR[protected] on 6/5/10 from V G M Enterprises ,37,Duraisamy Pillai Street,West Tambaram, Chennai 600045, Ph +91-[protected] on payment of Rs 16,000/- vide order no. 10046 Dated 6/5/2010.

The Unit started giving less discharge problem from 3rd month onwards. Even after some visits of service engineer, Changing of candles on payment , the problem could not be rectified. The unit is now out of service from 8/12/2010 .

The company, Kent RO systems Ltd is not responding despite several online complaints.


.....P.K.Chauhan, [protected]@yahoo.com

SIR there bad service of costumer no response of dealer . 21 days are gone to ignore my complaint. we bought it on listen name and fame of kent but very bad services. we drink water 15 of ro and other days simple is this company is called health care my family is suffering by a bad health.AND Mr.RAVI GARG IS SELL AT VERY HIGH AMOUNT TO US Rs.16450. NOW he is ignore us. and we same to say its a very very bad product of company. please help
DATE OF PURCHASE IS 21/05/10.

and dealer name is RAVI GARG
SHOP NAME LOTUS KITCHEN GALLERY
SHOP NO. S26 SANJAY COMPLEX LASKER GWALIOR M.P
C/NO. [protected] MOBILE NO. [protected]


USER NAME S.B SHARMA
BHARDWAJ SADAN GUDA GUDI KA NAKA KAMPOO LASKER GWALIOR

I had purchased RO on[protected] and extended AMC second time on[protected]. I complained to co's customer care deptt. on[protected] under complaint No.652459 that the water of RO had become non-drinkable. Mechanic visited and told me that Memraine of RO would be replaced. Memraine was replaced but the TDS of water was metered as 300+ and water was still sore & non-drinkable whereas the TDS should be around 150 for sweet & drinkable water. I requested the mechanic to remove that low quality memraine and bring the other one. Then mechanic showed his helplessness. When I asked the reason from mechanic as well as their office, they told me that company had stopped supply of previous memraine of high quality & the present memraine works on hard-water having TDS as 1500. Now, my complaint is, why company has stopped supply of previous memraine of good quality ? We are forced to purchase water from market. Our RO worth rupees thousands has become useless for the last 15 days.

We purchased KENT RO GRAND+ in 2009 end and since then we are facing problems. After a few months after the purchased this kent RO(our headache now) it started giving problem like water leakage from pipe. We asked service guy to fix that else replace whatever required parts but he gave us stupid excuse that in winters water gets stored in that and usually get leak and in summer it works fine which we didn't accepted.

So after sometime we logged same problem as due to water logging motor was also getting rust. Complaint was attended by one of the engineer who open the purifier and was not able to re-fix that and left in opened state and assured that they will fix it and replace required parts. When no one turned up then we again contacted customer service then they said that these days parts are not available.
We requested them to re-fix (as it was in dis-mental state) in atleast previous state but no one bothered to do so. Since then it is in dead state(dis-mental state), no one come to fix it even after several calls/complaints. We also told them to fix it on chargeable basis but no luck.

Now after huge frustration we are moving to consumer court to sue them for mental frustration and for their poor service.

Amarjit Kaur
#3246 Ground Floor
Sector 44-D
Chandigarh - UT
160044
[protected]

Hello All,

I have purchased Kent Grand Plus mineral RO water purifier a year ago.

I got call from the person who sold me this product. He told me to change my filters as its been more than a year now(its the usual procedure). So, I agreed to change it at a cost of some 1000+ and he sent a technician with the new filters.

When I saw the filters, I found that they are duplicate as there was no Kent mark on the filters, sticker was also fabricated and there was no date. I learnt this from one of my friend whose brother is also an employee of Kent otherwise I would have purchased it.

So, when I called up the person who sold me this product and told him that his filters are duplicate and I told him that I know how to differentiate between original & duplicate, he immediately agreed to send me original filters and asked his technician to get back duplicate ones.

So, guys be very careful about this kind of frauds. As, the amount is not so big we hardly care to check all this.

Hope this post will be helpful to everyone who is unaware of this kind of frauds.

Regards,
Manjunath Patil

hi i have purchased KENT RO on 25FEB2011 through VGM enterprises /tambaram,chennai.After purchasing with in 2days i found leakage in wate tank .i have log a complaint to dealer they came after 5days and did some changes till now leakage problem in water tank not rectified i have escalated this issue with company and VGM enterprises ,tambaram still not sorted out.when we call up to VGM enterprises tambaram local dealer for KENT RO they are not responding .please assist.


Regards
Srinivasan
[protected]

I had puchased a Kent water purifier in Mar'10 from Lucknow Dealer Kent Water Purifiers .The purifier was serviced only one in july '10 against to mandatory services .Despite calling up the dealer there was no response on the contraray the incharge Mr Vedprakash ([protected]) insisted that all call complaints are logged and attended. Since past 3 months I have been recieving calls from their office informing that couple of their technicians have follied and have been removed and that we should not entertain them.Everytime time I recieved such call ,I requested them for servicing and reminded that since after the servicing in July'10 there is something wrong and we have been having an upset stomach. I went down with typhoid and had to mange with processed water since Feb'11.Please escalate to the authorities for the resolution.

Anurag Misra
[protected]

sir,
i have been keep callin to the customer service centre of kent RO water purifier in gwalior and no body is responding me with the service, itz being 6 months we are facing problem with the purifier, the purifier is not working properly and not filtering water.

we also complaint many times to the shopkeper for this but he is not listening, the product is under warrenty .

23.3.2011
Dear sir,
we had purchased a KENT RO water purifier from their authorised dealers M/s VGM enterprises, tambaram, Chennai in 22 October 2010. we had received the machine with a wrong warranty card number and without bill.

When we informed the kent company manager Mr Srinivasan phone no: 28297994, he confirmed us in email stating the company is aware of non issuance of bill and wrong warranty card given but will take care of all repairs .

Last month our machine got repaired , we informed Mr Srinivasan and he told us it will be replaced due to company defect. From that day he has been commiting it will be done immediately but there is NO ACTION till date.

Also they are been selling products without bills proabaly evading taxes which is causing revenue losses to the state and country.

Also it is astonishing a reputed company like Kent is having such unethical practices of non replacement , repairing of product

Thanking you
Pawan Dalal
[protected]

repeted complain for sound in the machine of our purifier but their response was very weak. They changed the carbon filter by charging us money inspite our warranty period was not over.But still the problem was not resolved. they said that they will be changing the motor but they did not do so.they are just wasting time so the warranty period ends

Dear All,

I am very sorry to say KENT service in AHMEDABAD in PATHATIC. I am Under Warranty but still since last 8 days, no one turned up. I talked to R.M. level and had alredy sent EMAILS to co. Head office. I am facing problem since the day I had purchased. Everytime I have to ring up TOP MANAGEMENT and than it is attended in atleast 10 days., MY ADVICE, NO ONE SHOULD BUY KENT IN AHMEDABAD. I was warned by EUREKA FORBES person but still i went to KENT even it is COSTLIER, but Now I am paying the price.

WHAT WILL HAPPEN AFTER WARRANTY ? I think I will have to pack the system and throw it out , get it replaced by EUREKA FORBES.

Incase of any more details, anyone can call me up on my mobile no.[protected]

(Manish)

Hi ,
My name is Nishant Thakur and i am from Hyderabad.
I took the Kent RO Purifier AMC(Annual Maintenance service) from "SURIYHA ENTERPRISE" on October 1st 2010.I paid Rs. 1300 for this AMC which covers 4 times servicing of machine in a year. In November 2010, my machine stopped working and i called them to come and see the problem. They don't come on time and they took almost 10 days to come. When the service man came, he said SMPS of machine is not working and need a replacement. He said, i have to pay Rs.1200 for this. I called Kent Purifier customer care and they said SMPS costs Rs .900.I told the same thing to SURIYHA ENTERPRISE contact "Sunita" and She agreed about price of SMPS.After almost ten times of call they came after a week time with SMPS.The SMPS wasn't in packed condition and was looking like old one. I told them to provide me some warranty about this SMPS, but they said SMPS will work properly for minimum 6 months and there is no warranty. I took the SMPS on Dec 7 2010 and paid Rs. 900 to them.In 1st week of march, my Kent Water Purifier machine again stopped working.I called SURIYHA ENTERPRISE and told them about problem.They said, they will come and see, but they came after two weeks after calling almost 20 times.The service man came on 17the March and checked the machine.He said SMPS is not working and needs a replacement and i will have to pay Rs. 900 for this. I called the contact person "Sunita" and told her, within 3 Months SMPS failed and i will not pay the costs. She said ,will talk to management and send the person tommorow.I contacted the Kent Customer care and they said ,SMPS comes under 6 months warranty and you needn't to pay anything.This is ultimate case of bad service and fraud with customers.During this whole period i had to purchase water cans for almost 30 days which costs around Rs. 2000 and damage to my Kent Purifier machine. Called them for 20-30 times for service, then only they hear about problem. I took AMC, so why will i face these hassles.

dear sir we bought kent water purifier system from Varanasi. After a year we migrate to Bhopal for new job.After staying in bhopal for six month, we called Shivam enterprises for the regular water check up .they told me to change cartridge, uv and carbon Ro cartridge worth Rs 3200.,i changed it, but after changing the cartridge it gave a proper water for two month, then again i complained to them they come and started saying us the quality of water is very bad so you place a separate bowl filter before kent to stop direct entry of dirty water. and we placed a separate bowl worth Rs1400, and change the carbon i asked them how long it will work correctly they told me at least a year you will be tension free .now after 3 month again it stopped giving proper water, then i am sending you a complain . they always pressured me for buying of AMC.( Annual maintenance cost). Now you advise me what to do with them.thanks for your anticipation.
sanjay kumar,
bhopal

I bought one Kent pearl water purifier in the month of june 2010. It has alot of problems from the very first month of installation. Their service engineer came four time and rectify the problem but everything in vain. this water purifier still not working. Actually, i belongs to rural area. The water in that area is not good. I already talked with their area manager many time. Also, he gave me the proposal of exchange with the new one. But when i broought this Kent Pearl from Jhandutta to Panchkulla then he denied this proposal. Now at the moment, they were just giving me harassment and wastage of my precious money like travel expenses etc.
Kindly do the needful

i beg to state that i was purchased a water purifier company name kent ro. first this purifier not performing their functions. then i complaints to shopkeeper many times. after 1 month company changes the water purifier.but the changed water purifier does not work properly.i want to complaints to kent ro compay.
model number of water purifier = kent ro +uv+tds controller with filter change alarm
PLEASE HELP ME

Kent Grand Plus, Invoice Number 1575, Machine Number - KR[protected] bought on 05/02/11 from Global Distributors, Bhawani Peth, Pune.The main water pump started giving loud sound in the first week itself.After numerous calls to the sales guys as well as the owner, a almost novice service guy was sent without proper screw drivers So he returned back without doing anything.
Again after calling numerous times and after 1 week, another guy was sent who openend the pump and tightened the screws at the top of motor.After fitting again, lot of vibrations started in the whole system due to uneven tightening of screws and after 2-3 hours, the same sound returned.Again loged a complaint and the same guy visited and could not resolve the issue.The owners promised me that the machine would be replaced soon.I have been calling them regularly and have been receiving several false assurance.
My advise to the new customers would be to take Hema Malini home i[censored] wish to home but not the purifier she is selling due to extreme service after sales.

Kent RO Water Purifier has the worst and bogus service network. They are more into selling things and virtually cheating consumers without service coverage.

I bought Kent RO Water Purifier 8 months ago and it is already 4 times the device malfunctionals. Every time it is a pain to bring service personnel to work. After repeated calls and complaints they turn up. Now, this recent time, the service centre is not simply paying heed to the complaint and none turned up. I am planning to take them to consumer court this time.

If you get to read this, stay away from Kent. Consumer awareness and subsequent refusal to a product with poor service may impact company sales. This is what Kent deserves, as our consumer laws are not strong enough like the west.