Kent RO Complaints & Reviews

Kent — water purifier not working properly

Very Poor Service. My RO is Not working. Kindly help

Kent Ro — Installation not done yet as instrument is received before 15 days

Dear

We received the eqpt 15 dyas before , no body come for instalation,
Is this type of service you are providing..... Very poor report for KENT RO...

Need urgent commissionning ..

Thanks,
Pushpak Shenolkar
[protected]

Kind att: Concern Person

myself Kuldeep from Gurgaon, i have purchased one water purifiers from Kent RO Systems Ltd on dated 12/09/2008 and Invoice No: 7sm_89000958, Book No: 7sm-0020, Order No:[protected], but now product not working and i have complend to customer care of three time complend no is 155927, 150138 and 137903 but till now no response from company side really am very fedup about this company service plz help me.

my contact details as follow

Kuldeep Kumar
[protected]

VPO. Khera Khurampur
Teh. Farrukhnagar
Land mark: near chopal
Disst. Gurgaon-122506
Haryana

Kent RO Systems Ltd/ Water Purifiers — After Sales Service

i have purchased one Water Purifiers from Kent RO Systems Ltd against invoice no 7sm_89000958 but now product is not working and i already complaint to customer care but no response always false commitment and complaint number -150138 and 155927, plz help to us, really very bad experience wz this company, i want to change my product ASAP.

my contact address as follow

Kuldeep Kumar
[protected]

Khera Khurampur
Distt- Gurgaon
Haryana

kent water purifiers — Very Poor After Sales Service

We had purchased a KENT Pride in March 2010 with order No.[protected] and the same adviced by the Sales agent at that time stating that this is the best model though a little old though a new version has already come up.

We had purchased this model as my brother is ill and is furing with jaundice.

We on trust had brought this model but the same has started giving problems now.In the beggining itself the machine used to make a certain noise and when we called the sales guy he can and checked but the noise still persists.

Also, yesterday the machine stoped functioning. We again called the service rep twice but he stated that everything is fine and checked certain things.It is when i shook the outlet pipe the system started to work.

Water is a basic neccesity and we have taken the system from KENT to ensure that the water we dring is clean and pure but I am not exactly sure weather I will suffer from impure water or I am suffring from the harrasment of inaapropriate service or breach or trust.

Kent RO/Kent Grand + — False commitments and no after sales service

Dear Mr.Rao,

I have been writing and callin u this since long time back but not getting any response from ur side. , just like to bring to your knowledge, that i have purchased Kent Grand + on[protected] from Symphony Home Appliances(Water World).

I was promised during sales that 4 services from company and additional 2 services from water world will be provided. Till date not a single service has

happened for my machine. Suddenly one fine day the UV stopped working and when i approached the vendor he had sent his technician who has teared up

all the wiring and has put the UV in a non workable position. He stated that he will come back tommorow and will get it done. Since last 20-25 days i was

following up with him, but he never turned up inspite of giving commitments. I approached kent site wherein they directed me to Mr.Rajendra Dixit and asked

me to update my problem to him and he will get it resolved. After approaching him he had taken the dealer on confrence call, post which i was committed that

the problem will be resolved with 12 hrs. Again 48 hrs passed away and no one turned up, so again i had to call rajendra. He apologised and directed me to

one of his another dealer Mr.Sanjeev(Contact No.[protected]). Sanjeev has sent his technician for analysing the things, who inturn stated that the previous

technician who has visited for service has teared up and destroyed all the wiring set which was supporting UV and u need to pay Rs.350 for this and then the

machine will work properly. I called up rajendra and sanjeev and stated that its the company fault and they need to bear the expense as its the technicians fault
who has done all this, but they commented that u need to pay, this is the only solution. As a fooled customer i had to pay for getting the UV in working condition.

My disconnect is since its the technician fault, why i am charged Rs.350????? and since the company policy states that service should happen properly then

why its missing after sales?????. My product is still under warranaty and due to negligence, pathetic service & unskilled dealer and technician i had to bear the

loss of Rs.350. The whole act resembles me of complete forgery and customer dissatisfaction. Kindly provide a resolution for my problem as i am really

pissed off by the pathetic response from company representative and dealer. Waiting to hear from u soon and awaiting a prompt response from ur side

Dear Sir

As per the feedback by our service center, your problem has been resolved. Kindly contact us at [protected]@kent.co.in or [protected]@kent.co.in to help us to resolve your problems promptly .

Regards
KENT RO Systems Ltd.

my complaint still remains open, kindly go through the mail which states that since its ur technicians fault + my machine is under warranty, then whyb i m being charged Rs.350 when ur technician has destroyed my machine. Kindly reply as i have calling time and again but Mr.Rao from ur team is so very busy that he never responds, neither call back, neither replies to mail. Kindly thoroughly go through my mail and respond

worst after sales service of Kent RO

i totally agree with the comments above. i have also seen the service guy replace a compotent in my filter with an old one. people should be educated about this. disgusting after sales service by kent.

madhavi kolte, pune
[protected]

Missing Accessories in Box

I have Purchased Kent Purify From Dealer but Missing Accessories. Don't response company about complaint Please this action Clearly Regards, ketan [protected]

The service of kent water purifier is very bad i suggest not to buy kent water purifier

we are facing the same problem I have uploaded a video on you tube for the same you can comment on it we together can make pressure on the company to replace our defective products.

http://youtu.be/VfJASYQ8NTg

Now the problem has resolved and the complaint is regularly attending by Akash enterprises Alwar

Kent Mineral RO — no service provided by the service centre since 8 months

Sir , authorised dealer of your product has refused to provide me proper service even after submitting my complain. They refused to show me the complain book, which I afraid has no more proper evidence left. But I even after submitting my complain with regard to fetch your attention towards the improper service provided by your company contrary to your claim. My Kent RO is not working for last 8 month. Please provide me proper service and take action against irregularities.

Manoj Kumar
Ashirwad, D.F.O. colony, Hazaribag.

My service provider is RADIO VISION, HAZARIBAG

kent mineral R O — improper servicing

our "kent " mineral R O was not functioning since 12 th April 2010. complaint was lodged with m/s on 13th april with m/s Sudershan enterprizes plot no 220 PU4 , near hotel country inn A B Road Indore. phone[protected].
there representative came on 15 th april. He said that one perticular part is malfunctioning / damaged and will have to be replaced.
The part was replaced on 19 th april. The R O was still not functioning but he said that it may be due to low voltage. he took the money Rs 1250.00
The R O is still not working.

FOR ANY MAKE RO PURIFIER COMPLAINT CONTACT AJAY SARAIYA AT [protected] SATISFACTION GUARANTEED

Hi This is Dipankar I had purchased a KENT Water Purifier from M/S SHIVA ELECTRONICS, Rajpur PS-Sonarpur. It was a bad experience that i did not know about KENT. Water not getting purified properly. After this experience i came to know i have been mis guided. I got number a mobile number Mr.Abhishek ([protected]) but i have not got any response from that number, after that i send my complain through SMS. Still now i have not got any service from KENT. So i would suggest for KENT buyers before to buy KENT purifier think at least 10 times about the product quality and service. Thanks Dipankar Sen - KOLKATA. M - [protected]

I am agrre with it that the after sales services of Kent ro is the worst in this world andproduct is good but it is not very durable maintainace cost is very high so who are planing to buy kent never go for it.

Regards
Neeraj Kumar Sharma
Kent Consumer

Sir,
I have purchased Kent mineral R O water purifier from kolhapur dealer named coolwave engineers.The service from them is so poor that after repeated calls also they do not even have a curtsy to attend the call. from the date i have purchased the m/c every after 2 to 3 months i have problems regarding the m/c . After repeated complains to company persons then and then only some one comes repairs the m/c. the m/c has become a total headache. Now the m/c is not working for almost 8 days. After repeated complaints also no one is attending our call.
I thing once they sell m/c everything is over. till i dont purchase the distributor repeatedly calls and after that he doesnt even show his face.They are only doing selling and they do not want to give any service. 15 thousand rupees is totally waste of money.Dont ever buy this m/c. before confirmation of service.
Now i dont understand what should be done of this m/c.

Yes, Company is only intersted in making money, will be soon washed out from market after such service

dear sir
i purched a kent water purifier 11 month ago but sir it is not working properly.i have call kent company but technician is not taking the phone. the phone number of the technician(anish) [protected] is given by the shop (VSK haripad Alappuzha Kerala). so please take necessary action.
My phone no is [protected]

We had purchased a Kent RO and taken annual maintenance from Hazra Electronics, Howrah . We had lodged a call for RO not working . However, no one has turned up and the lady at the center is very rude and says that they will send the service engineer at their convenience . What kind of service is this ? How can Kent just shrug their responsibility by appointing a service center, without making any adequate efforts to check the service levels of their service centers . When we bought Kent RO, we should be assured of service levels ( irrespective of the delivery mechanism whether it is directly by Kent or through authorised service center )

I have also had very bad experience with KENT RO Systems. But no point in complaining as no one is bothered.

Kent RO water purifier Complaints & Reviews - Not providing after sale servces
View all Kent RO water purifier complaints

Kent RO water purifier, Jaipur, Jaipur, Rajasthan

Location: Jaipur, Jaipur, Rajasthan, India





Gaurav Mathur on Jun 5, 2010



Not providing after sale servces
Dear Sir,

I have bought a new KENT RO water purifier system. At the time of purchasing the product I was informed about the after sale services provided by the company.

As per the terms and condition I should have provided with four services in a first year, but unfortunately I was not been facilitated till date.

I was asked and lodge my complaints regularly to the concern person, but there had been no response at all.

The above state that company is quite irresponsible against after sale services and not even heard from customer problems.

I would like to mention the name and contact number of the person to whom I was contacted for the same.

Name: ANOOP VERMA BETUL
AFTER SALE SERVICE IS VERY BAD

I agree with this

I totally agree with the KENT units, Since i have also faced similar probelms.