Kent RO Complaints & Reviews

Dear Sir,

I had purchased Kent Ro Grand From Sai ram Enterprises -Pichas Mochan varanasi Dated on 23/11/2011. During the Purchasing of Kent Ro He made the commitment that company will provide you monthly services at your doorstep, Since 6 month have been passed Still today No one has came to attained the Service . I had called date on 14.04.2012 to the owner of Sai Ram enterprises for attained the call for Service of RO machine
His cell no. [protected] . he given me the number of his service engineer [protected] for ask him to attained the call same day i had called him
he told me that your call would be attained by 5o clock in the Evening again i had called him at 5.30 p.m for attend the call he answered me that
i am unable to attend the call due to unavailability of Technician your call would be closed next day .Again I had called him next morning at 11 A.m
But he didn't pick my phone again i had called the owner of Sai Ram enterprises he told me that your call will be close by 6p.m but he call could not completed .
All these thing are reflecting that your company 's representative has no care about his customer


Vijay Kumar Srivastava

S 26/46 M-7 Ashok puram colony
Meera Pur Bashi
Varanasi -2
[protected]

i have purchased 1 kent mineral RO water purifiers from verma sanitory Baraut distt. baghpat.The agency assured to provide services within 2 days of receiving complain. But it has been more than a month, i have repeatedly asked the agency to send its service provider to make my Kent water purifier functional and all of my request are just unheard . Now when I contacted the agency directly, the person just misbehaved me by saying slang languages&told that he will not provide any service. He also reiterated that nothing will happen to him if i"ll lodge a complain to customer care services. Your company is saying to provide the best customer services, but in practical, thare is no truth in it. As i am hurt with the service, if no action will taken against the agency, then i"ii move to the consumer court.this must be treated as final notice.
from chirag jain baraut mo no. [protected].

Gaurav kumar Srivastava is a fraud employee of Kent R O he was come in
my office and thieve my cheque in the absence of my office and I don't
know about this i was shocked about this that the message come in my
mobile that cheque was placed Kent ro system and I have no order
placed and finally i have to case on your employee. and kent R O.
fraud & poor employees pl do not give any cheque in fraud employess

Dear Sir

This is in reference to the above said product which we bought a year ago from one of yours distributors from our hometown i.e Hazaribagh (Jharkhand).



The KENT RO as company made tall promises at the time of selling the product but when it comes to after sales service then they make their customer from pillar to post as the people working for the company are just trained to sell the product but at Customer Care had no such information of the services rendered by the company. It is very much evident from my letter to the company.


Looking at this juncture what is important for us in the family is to have supply of softwned water. It is almost over a week and we are waiting for the things to get settled.


SONAL KHANDELWAL
MAIN ROAD
HAZARIBAGH- 825301
JHARKHAND
email: snl.[protected]@gmail.com

i Ramesh kumar bhanwarayat B-93 Railway colony jagatpura jaipur purchased a kent RO in nov.2012 on 29 th april RO stop working due leakage in part i lodged a complaint to Jaipur kent service center mob.no.[protected] and they assured me to provide service with in 24 Hrs.
but till 9 pm 30 april no one came to my house .very said big name poor service.
can kent HO do need full to give better service
R.K.Bhanwarayat
mob.[protected]
[protected]@gmail.com

Dear sir,

I am calling your customer care no. 39404040 from past three days, every time i call up they just ask me to wait and when i requested them to connect me to the senior executive they hangd up my phone thrice.
I once again request u to help me out. i hope u wont force me to knock the doors of consumer court for this.

Himanshu Khurana
[protected]@gmail.com

Kent Water Purifiers RO — Poor after Sales Service

Poor service, inefficient Technical Person, unnecessary huge charges of Product servicing and Company has no focus on customer satisfaction.

Mr Kaushik Das
Kestopur, Kolkata 101
[protected]

i purches kent water purifier in last from pune year, it has too much maintenance time to time, After lodging complaint there is no responce from the service dept.I had also done AMC for the same but nobody take any responsibility about servicing, I suggest to customer dont purches this product.as i thrown away the product and purches Aqua guard product.

I agree as I am also facing the problem with Kent RO with tha after sales servie. R. Manikandan, Salem, Tamilnadu

Kent — water purifier not working properly

Very Poor Service. My RO is Not working. Kindly help

Kent Ro — Installation not done yet as instrument is received before 15 days

Dear

We received the eqpt 15 dyas before , no body come for instalation,
Is this type of service you are providing..... Very poor report for KENT RO...

Need urgent commissionning ..

Thanks,
Pushpak Shenolkar
[protected]

Kind att: Concern Person

myself Kuldeep from Gurgaon, i have purchased one water purifiers from Kent RO Systems Ltd on dated 12/09/2008 and Invoice No: 7sm_89000958, Book No: 7sm-0020, Order No:[protected], but now product not working and i have complend to customer care of three time complend no is 155927, 150138 and 137903 but till now no response from company side really am very fedup about this company service plz help me.

my contact details as follow

Kuldeep Kumar
[protected]

VPO. Khera Khurampur
Teh. Farrukhnagar
Land mark: near chopal
Disst. Gurgaon-122506
Haryana

Kent RO Systems Ltd/ Water Purifiers — After Sales Service

i have purchased one Water Purifiers from Kent RO Systems Ltd against invoice no 7sm_89000958 but now product is not working and i already complaint to customer care but no response always false commitment and complaint number -150138 and 155927, plz help to us, really very bad experience wz this company, i want to change my product ASAP.

my contact address as follow

Kuldeep Kumar
[protected]

Khera Khurampur
Distt- Gurgaon
Haryana

kent water purifiers — Very Poor After Sales Service

We had purchased a KENT Pride in March 2010 with order No.[protected] and the same adviced by the Sales agent at that time stating that this is the best model though a little old though a new version has already come up.

We had purchased this model as my brother is ill and is furing with jaundice.

We on trust had brought this model but the same has started giving problems now.In the beggining itself the machine used to make a certain noise and when we called the sales guy he can and checked but the noise still persists.

Also, yesterday the machine stoped functioning. We again called the service rep twice but he stated that everything is fine and checked certain things.It is when i shook the outlet pipe the system started to work.

Water is a basic neccesity and we have taken the system from KENT to ensure that the water we dring is clean and pure but I am not exactly sure weather I will suffer from impure water or I am suffring from the harrasment of inaapropriate service or breach or trust.

Kent RO/Kent Grand + — False commitments and no after sales service

Dear Mr.Rao,

I have been writing and callin u this since long time back but not getting any response from ur side. , just like to bring to your knowledge, that i have purchased Kent Grand + on[protected] from Symphony Home Appliances(Water World).

I was promised during sales that 4 services from company and additional 2 services from water world will be provided. Till date not a single service has

happened for my machine. Suddenly one fine day the UV stopped working and when i approached the vendor he had sent his technician who has teared up

all the wiring and has put the UV in a non workable position. He stated that he will come back tommorow and will get it done. Since last 20-25 days i was

following up with him, but he never turned up inspite of giving commitments. I approached kent site wherein they directed me to Mr.Rajendra Dixit and asked

me to update my problem to him and he will get it resolved. After approaching him he had taken the dealer on confrence call, post which i was committed that

the problem will be resolved with 12 hrs. Again 48 hrs passed away and no one turned up, so again i had to call rajendra. He apologised and directed me to

one of his another dealer Mr.Sanjeev(Contact No.[protected]). Sanjeev has sent his technician for analysing the things, who inturn stated that the previous

technician who has visited for service has teared up and destroyed all the wiring set which was supporting UV and u need to pay Rs.350 for this and then the

machine will work properly. I called up rajendra and sanjeev and stated that its the company fault and they need to bear the expense as its the technicians fault
who has done all this, but they commented that u need to pay, this is the only solution. As a fooled customer i had to pay for getting the UV in working condition.

My disconnect is since its the technician fault, why i am charged Rs.350????? and since the company policy states that service should happen properly then

why its missing after sales?????. My product is still under warranaty and due to negligence, pathetic service & unskilled dealer and technician i had to bear the

loss of Rs.350. The whole act resembles me of complete forgery and customer dissatisfaction. Kindly provide a resolution for my problem as i am really

pissed off by the pathetic response from company representative and dealer. Waiting to hear from u soon and awaiting a prompt response from ur side

Dear Sir

As per the feedback by our service center, your problem has been resolved. Kindly contact us at [protected]@kent.co.in or [protected]@kent.co.in to help us to resolve your problems promptly .

Regards
KENT RO Systems Ltd.

my complaint still remains open, kindly go through the mail which states that since its ur technicians fault + my machine is under warranty, then whyb i m being charged Rs.350 when ur technician has destroyed my machine. Kindly reply as i have calling time and again but Mr.Rao from ur team is so very busy that he never responds, neither call back, neither replies to mail. Kindly thoroughly go through my mail and respond

worst after sales service of Kent RO

i totally agree with the comments above. i have also seen the service guy replace a compotent in my filter with an old one. people should be educated about this. disgusting after sales service by kent.

madhavi kolte, pune
[protected]

Missing Accessories in Box

I have Purchased Kent Purify From Dealer but Missing Accessories. Don't response company about complaint Please this action Clearly Regards, ketan [protected]

The service of kent water purifier is very bad i suggest not to buy kent water purifier

we are facing the same problem I have uploaded a video on you tube for the same you can comment on it we together can make pressure on the company to replace our defective products.

http://youtu.be/VfJASYQ8NTg

Now the problem has resolved and the complaint is regularly attending by Akash enterprises Alwar

Kent Mineral RO — no service provided by the service centre since 8 months

Sir , authorised dealer of your product has refused to provide me proper service even after submitting my complain. They refused to show me the complain book, which I afraid has no more proper evidence left. But I even after submitting my complain with regard to fetch your attention towards the improper service provided by your company contrary to your claim. My Kent RO is not working for last 8 month. Please provide me proper service and take action against irregularities.

Manoj Kumar
Ashirwad, D.F.O. colony, Hazaribag.

My service provider is RADIO VISION, HAZARIBAG

kent mineral R O — improper servicing

our "kent " mineral R O was not functioning since 12 th April 2010. complaint was lodged with m/s on 13th april with m/s Sudershan enterprizes plot no 220 PU4 , near hotel country inn A B Road Indore. phone[protected].
there representative came on 15 th april. He said that one perticular part is malfunctioning / damaged and will have to be replaced.
The part was replaced on 19 th april. The R O was still not functioning but he said that it may be due to low voltage. he took the money Rs 1250.00
The R O is still not working.

FOR ANY MAKE RO PURIFIER COMPLAINT CONTACT AJAY SARAIYA AT [protected] SATISFACTION GUARANTEED

Hi This is Dipankar I had purchased a KENT Water Purifier from M/S SHIVA ELECTRONICS, Rajpur PS-Sonarpur. It was a bad experience that i did not know about KENT. Water not getting purified properly. After this experience i came to know i have been mis guided. I got number a mobile number Mr.Abhishek ([protected]) but i have not got any response from that number, after that i send my complain through SMS. Still now i have not got any service from KENT. So i would suggest for KENT buyers before to buy KENT purifier think at least 10 times about the product quality and service. Thanks Dipankar Sen - KOLKATA. M - [protected]