Kent RO Complaints & Reviews

Dear Customer,
As per of feedback your problem has been resolved, Kindly contact us at [protected]@kent.co.in in future to help us to resolve your problems at promptly.

Regards
Kent RO System ltd.

Dear Customer,
We have noted your review, Kindly provide your contact details to enable us to resolve your grievance.

Regards
KENT RO System Ltd.

Dear Customer,
We have noted your review, Kindly provide your contact details to enable us to resolve your grievance.

Regards
KENT RO System Ltd.

Dear Customer,
We have noted your review, Kindly provide your contact details to enable us to resolve your grievance.

Regards
KENT RO System Ltd.

kent grand RO water purifier — Complaint

I have a Kent Grand RO purifier. Its failed twice in a year. service provided is very pathetic. this time complaint is not cleared till now since the complaint lodged on Saturday. every time Kent takes a week minimum to attend the complaint after several calls. product is very hopeless since it failed twice in first 6 months itself.. i suggest not to by this hopeless product anymore

Dear Customer,
We have noted your review, Kindly provide your contact details to enable us to resolve your grievance.

Regards
KENT RO System Ltd.

Dr.Amrith Lal Residence 3-4-868,
Professor and HOD E.N.T Bakathpura Hyderabad
Kamineni institute of medical sciences Andhrapradesh 500027
Narkatpally
Nalgonda
(_/
I have purchased kent grand plus from Sri Raaga's techno marketing pte ltd on 16-05-09 with serial no.KR[protected].
The purifier started giving problems from date of purchase.The micro-switch does not work, every 15 days we have to complain and call technician. As myself and my spouse are from working class one o[censored]s have to take leave to wait for technician.Today one person has come from Radiant Bizz associates and charged Rs450 for starting. I have purchased this purifier instead of aqua guard sensor as my colleagues from our campus suggested to buy Kent.
I request you to advice your office in hyderabad to repair and rectify the peace. I am a senior citizen and hope your company may relieve of frequent headaches.
Amrith lal

hi this is anWar from Planet aqua solution, Pls call me any RO related problems-[protected]

Kent Ro — Kent Ro is not working even at first day

I dont know who is gonna look into this complaint on this site, but i hope if any of the Kent service manager is reading this should feel some shame. On Friday 7th aug i called one Kent Sr sales executive to buy a Kent UV+RO system, which cost me around 14, 500 bucks. I asked them to install the machine on the same day.They did it.Awesome!!.

Kent engineer demo me how to use it and all that manual book steps. He told me to not to use initial two bucket of water as it will be not that pure.Afterward you can use it.OK Taken.

Then he started the machine and went. When first time that water bucket filled, i switched off the machine and then clear the water bucket. Then again i started the machine and here is the wonder.Its not working at all. Even second bucket which also i supposed not to use is also i am not able to get.I was regretting why i thrown that first bucket :( . I read the manual, but nothing was mention to help me out. I called the guys who installed the machine he said that you have to raise the complaint at kent call center.Bull . But what can i do, then i launched the complain on saturday morning 11 o clock and call center person is saying that some one will contact you on monday as tomorrow is off. What the hell i am contacting you on satuday and they are telling tomorrow is holiday, then what the hell they are doing on saturday?? waiting for sunday ?? or enjoying that tomorrow is off??.

Then i thought of escalating it.I contacted the sales executing Mr Pankaj Singh on his mobile number [protected]) .I was lucky he picked up the phone, or possible he might not know my number as it was my first call. He assured me that some one will come to your house in 1 hour. OK .. I waited for almost 2 hours but nobody turned up. Then again i called i called the same Sr Sales Executive Mr Pankaj Singh but as expected he is not picking up my phone.I called many times but still no response.

Then again i called up that installation guy and asked him to come and check. He said sir we cant do any thing in it, even if we figure out what is the problem we need service person to resolve it as he has all the required accessories. Bloody hell!! . Then i asked him to give me a service manager number.I got a new number of My Bharadwaj ( [protected]) .He is really a service manager, even he didnt pick up the phone at first call :) . So after installing this [censored]ing crap machine i am still waiting for a drop of water which i can drink.

So i dont know how to escalate it further. Do anybody know the mail ID of Kent CEO, Higher level service manager or some one else with whom we can raise a concern? Please let me know? Because 14500 bucks is something which i will get back from them and will throw this crap machine on their head.

And one warning to all the guys who is reading this complaint to beware of the names which i mentioned above. Better go for tradition water purification method of boiling at least Kichten GAS you can get it sooner then this kent service.

Thanks

I am not familiar with the Kent product but very familiar with the unprofessional attutude of the Kent employees. They are ill trained and ill behaved. Looking their rude attitude I have refused to buy their product and now they are misbehaving with me over phone and otherwise.

Dear Mr. Agrawal

I hope you are happy with the resolution. Looking forward to a healthier relationship

Thanks & Regards

Kent RO

seriously this company sucks!!!1

This is from Kent. Please let us have your contact details so that we may be able to contact you and understand your issues. Please mail the details to [protected]@kent.co.in

Kent Water Purifyer — No proper after sale service

We have already placed complaint so many times but there is no response from there side, we are facing lot of problem in drinking water as water is not coming from the purifyer, although we have a water purifyer which assures to be the best still we have to purchase drinking water daily, we are regularly complaining since last 10 days but there is no response from the service department. Kindly take steps regarding this at the earliest, as we are facing enormous trouble.

100 % agree

for any kind of ro purifier complaint of any brand contact ajay saraiya at mobile no [protected]

They are very poor and just did not do the three stipulated services over the first year, and charged the money for the first ever service after one year. Arrogance of being the best product -- Can last until something better comes along!