Kent RO Complaints & Reviews

we r user of kent since 4yrs but not satisfied with service bcoz no authontic service persanality we have seen this we have seen after each n every complains the person who come to see kent wants to change the maximum parts of kent without any region a few months before i have change the u v lamp dated 30/08/12after that membrane is choked the the person who came for service mr rakesh kumar (gl) kent service says cha nge membrane karbon and candil also with out any resion when i asked him that time to time i have changed the things he asked me about the bill but unfortunately the bill was distroyed isaid why dont u mension the date in replaced part so that any one can know how old is this but he was not agree to do this i think becoz this is a planed business through service man to support th dealer/distributor n is not benificial for the customer i think kent have to reject the dealer/ distributorship of m/s. s .m .enterprises and utkarsh enterprises patna.with proper action against the gl kent mr rakesh kumar .

Kent Ro Purifier — Problem resolved

Our Kent RO Machine no KR[protected] has been persistently giving problems since the day it was bought Dec'07. In less than 3 years it has called for break down repairs almost 10 times. Most recently on 23rd Nov'10 for water leakage problem. Today night again water filled in the upper compartment, the same complaint for which we have paid Rs each time for 3 times (1200). Is this 'KENT TECHNOLOGY'?? Pl help urgently.

They only sell product.. no after sales service record you can see.. they believe in Beg or Steal.. WORST Experience..

Dear Customer,
We have noted your review, Kindly provide your contact details to enable us to resolve your grievance.

Regards
KENT RO System Ltd.

Dear Concerned,
I have purchsed Kent RO from
Model Town
Kent RO Systems Ltd.
B-11, 1st Floor
Derawal Nagar
New Delhi – 09

I have alradey done first services in october-2010, I want to next services.

Kindly do the need full as earlist.

My add.
VIJENDER KUMAR
E-52, Gali No.-4, Hardev Nagar,
Near Village Jharoda Mazra,
Burari,
Delhi-110084
Contact No. [protected]

If possible U can take up the issue with consumer court

We had purchased Kent UV RO on[protected] from your dealer Royal Sales Corporation Rajpura Punjab. We are badly suffering from the problems created by RO. But your dealer is not ready to listen us. He is not attending our complaints properly. Kindly help us.

Dear Sir/Madam, unfortunately I have bought Kent RO GRAND Plus (Serial Number: KR[protected] on k the name of Deepak Punyani (Contact detail: [protected]).
In a one year span I had made so many complains for service due to poor quality of your technical staff and this is such a useless product. After buy of six month Membrane and filter has been chocked but it has been changed by kent because our product in service time limit.
In oct 2012 month we have again complain for low water supply, one of your technical staff visited our place and make a formal service of product even problem was remain same after his useless service again I made a complain in same month for repairing and special requested for any technical expert . You have sent a new technical person he was poorer then last one. He clearly told us if your filter is choke we will not cover in warranty. He must with the fact that filter and Membrane is completely chocked but he did not tell us, rather make a time pass arrangement in machine just to pass our warranty time. On 9th nov our warranty has been expired after several reminders in OCT last week and NOV first week not a single technical staff the machine.
Now on last Saturday we again lock a complain for AMC and lat day a technical staff visit our place he told us membrane and Filter is chocked Rather this was happen in warranty time your technical staff just make a time pass arrangement for making warranty time expire.
Now he was claiming for Rs. 3000/- for the same, he has checked the machine now from the last day it was leaking internally rather we have rejected to change the part till the time we spoke with any seniors. He gave me a number which was switched off half day then no was picking up the call Such a poor and pathetic services. No one is bother for client problem I suppose Kent is only insisting for sales not for after sales service.
Well I will not gono change my parts because it was company responsibility to change the product when it was out of order in warranty time rather to make a time pass arrangement. We are not free to call every day a technical guy for service. I am really pissed off with the product on the time of sale Kent claims it is a product which will work on Ground water effectively rather then other product of the market, now in one year 10 times it was out of order is this the product.
No one is ready to listen the client complain neither the poor and illiterate/un professional technical staff neither their seniors.

Regards

Deepak

I have bought kent gold optima water purifier on 26/072010. But the uf membrane is defective. It takes 8 hrs to purify only 1 lt of water. so I lodged a complaint at the customer care, who had given me a complaint no G42. But no one was coming to attend. I had called frequently at last after 2 weeks, one person of kent named Mr Pandey came and told that the UF membrane should be changed. But 20 days have been passed neither he nor the customer care respond to change in spite of my frequent calls.

Kent Gold Water Purifiers — Membrane Defective

I Purchase a Kent Gold water purifier at 23 June 2010. But his membrane is defective, so that could't working proper. I have complaint so many time to Sai Electronics, Haridwar but he is not servicing properly. we are tired for this.

Dear Sir, /Mem,
I purchased a Kent RO water purefire by Mr.Bharat Kumar From Chittorgarh, Nimbahera Rajasthan in Rs.14500/- one year ago. I purchase the above product to see the reputation of the Ketn RO. after two month purchase the product water was leak from flot valve and ifnushing switch was working. I loged the complaint and he attend also but same complaint repeat so many time. I think The product was defective. We told many time to change but he Ignore.
Let me know any customer spend 14500/- and service in not given less then two month. what can we saly about the product. Is Ketn RO water purefire si for only two month service. who will purchase if so poor performance is given by you.

now this time my Kent RO is out of order since 10days and not service engineer is attending the complaint. Please send concern person for check out and replace our KENT RO at the earliest.

Sunder Sing Baxi
104/9 R.K.Colony,
Nimbahera Rajasthan
Distt. Chittorgarh
M-[protected]
[protected]

@ Mr. Baxi, sir you are purnchase above machine from unauthorized person, so please contect dealer or service center...
vikas jain

National Purefie centre — For AMC related

AMC of one Aqua Gaurd water purifier,for One year not completed ? Complaint date is

[protected],Nobody should come or reply and not received my phone. Please help me for

this reaction.

Dear Sir/Mam,


on dated[protected] . my wife complained in customer care . Already we have given AMC the name pradeep kumar tiwary the address is sec-3 House No. - 523, vasundhara, gzb .my ro system is not working. somebody (female) pick up a call and told my wife that within 24 hours engineer will reach at your home.when my wife asked the complain no. she didn't give . and nobody has come. when on 22-06-11 my wife called to customer care . some body told that no complain has been registered. so please again registered and he given the no 14491 and told computer is not working so pl. this is the number the name of santosh. in between my wife talked that lady she didn;t give any responce and break the phone call again & again we have a proff that on[protected] we have made a call to customer care and what we talked.we have also proof that today call attented by female talked my wife to badly. why. today is[protected]. nobody has come



how people are beleive in kent ro customer care unit . I think it is cust care services to customer

name : pradeep kumar tiwary



my address is sec 3/523, vasundhara, gzb



my mobile [protected], [protected]

Kent Grand Mineral RO — Frequent complaints in 4 months and very poor after sales service - response lead time minimum three to four days

Dear Sir / Madam

I have purchased a Kent Grand Mineral RO, unit serial no KRO81000329 few months back, was a regular user of Aqua Guard of Eureka Forbes. Within a span of four months I have faced so many problems with the machine and above all your after sales service is very very poor. I am actually calling to M/S A K marketing HB 214, Salt Lake City, Kolkata 105 but the response time from them is really pathetic. There was an initial complaint of the tap which was not working, your personnel visited and tied the tap with a wire. Secondly after few days there was no water coming from the tap, then again the RO was not working, now there is a problem the water is gushing out from the top of the machine instead of the tap . We would request you to change this machine and give us a new one as we are troubled so much that also within the Warranty period .

Name : Debdutta Basu
Address : CJ 31, Salt Lake City, Kolkata 700091
mob [protected], land[protected]
E Mail : [protected]@vsnl.net

The machine was purchased from A K Marketing
H B 214 Salt Lake City
Kolkata 700106

Our recent complaint made today vide docket no 28 / 16 dtd 28th July'09

We wish to hear a postive statement from your side please.


Thanks and Regards

Debdutta Basu

Kent Grand Mineral RO — exchange for new one or money back

sir my machine is not in use ,we had multi problems.we hardly used 2 month and problem started with machine like....
# overflow
# leakage
# very slow water filling couldn't fill the 8 litter storage even in 5 hours
# no current supply
# stop working
# pumping water out without filtering
CHASSIS NO. 11576
MEMBRANE NUMBER: 6005924
6o

Dear Sir,

I had purchased Kent Ro Grand From Sai ram Enterprises -Pichas Mochan varanasi Dated on 23/11/2011. During the Purchasing of Kent Ro He made the commitment that company will provide you monthly services at your doorstep, Since 6 month have been passed Still today No one has came to attained the Service . I had called date on 14.04.2012 to the owner of Sai Ram enterprises for attained the call for Service of RO machine
His cell no. [protected] . he given me the number of his service engineer [protected] for ask him to attained the call same day i had called him
he told me that your call would be attained by 5o clock in the Evening again i had called him at 5.30 p.m for attend the call he answered me that
i am unable to attend the call due to unavailability of Technician your call would be closed next day .Again I had called him next morning at 11 A.m
But he didn't pick my phone again i had called the owner of Sai Ram enterprises he told me that your call will be close by 6p.m but he call could not completed .
All these thing are reflecting that your company 's representative has no care about his customer


Vijay Kumar Srivastava

S 26/46 M-7 Ashok puram colony
Meera Pur Bashi
Varanasi -2
[protected]

i have purchased 1 kent mineral RO water purifiers from verma sanitory Baraut distt. baghpat.The agency assured to provide services within 2 days of receiving complain. But it has been more than a month, i have repeatedly asked the agency to send its service provider to make my Kent water purifier functional and all of my request are just unheard . Now when I contacted the agency directly, the person just misbehaved me by saying slang languages&told that he will not provide any service. He also reiterated that nothing will happen to him if i"ll lodge a complain to customer care services. Your company is saying to provide the best customer services, but in practical, thare is no truth in it. As i am hurt with the service, if no action will taken against the agency, then i"ii move to the consumer court.this must be treated as final notice.
from chirag jain baraut mo no. [protected].

Gaurav kumar Srivastava is a fraud employee of Kent R O he was come in
my office and thieve my cheque in the absence of my office and I don't
know about this i was shocked about this that the message come in my
mobile that cheque was placed Kent ro system and I have no order
placed and finally i have to case on your employee. and kent R O.
fraud & poor employees pl do not give any cheque in fraud employess

Dear Sir

This is in reference to the above said product which we bought a year ago from one of yours distributors from our hometown i.e Hazaribagh (Jharkhand).



The KENT RO as company made tall promises at the time of selling the product but when it comes to after sales service then they make their customer from pillar to post as the people working for the company are just trained to sell the product but at Customer Care had no such information of the services rendered by the company. It is very much evident from my letter to the company.


Looking at this juncture what is important for us in the family is to have supply of softwned water. It is almost over a week and we are waiting for the things to get settled.


SONAL KHANDELWAL
MAIN ROAD
HAZARIBAGH- 825301
JHARKHAND
email: snl.[protected]@gmail.com

i Ramesh kumar bhanwarayat B-93 Railway colony jagatpura jaipur purchased a kent RO in nov.2012 on 29 th april RO stop working due leakage in part i lodged a complaint to Jaipur kent service center mob.no.[protected] and they assured me to provide service with in 24 Hrs.
but till 9 pm 30 april no one came to my house .very said big name poor service.
can kent HO do need full to give better service
R.K.Bhanwarayat
mob.[protected]
[protected]@gmail.com

Dear sir,

I am calling your customer care no. 39404040 from past three days, every time i call up they just ask me to wait and when i requested them to connect me to the senior executive they hangd up my phone thrice.
I once again request u to help me out. i hope u wont force me to knock the doors of consumer court for this.

Himanshu Khurana
[protected]@gmail.com

Kent Water Purifiers RO — Poor after Sales Service

Poor service, inefficient Technical Person, unnecessary huge charges of Product servicing and Company has no focus on customer satisfaction.

Mr Kaushik Das
Kestopur, Kolkata 101
[protected]

i purches kent water purifier in last from pune year, it has too much maintenance time to time, After lodging complaint there is no responce from the service dept.I had also done AMC for the same but nobody take any responsibility about servicing, I suggest to customer dont purches this product.as i thrown away the product and purches Aqua guard product.

I agree as I am also facing the problem with Kent RO with tha after sales servie. R. Manikandan, Salem, Tamilnadu