Kent RO Complaints & Reviews

We have a complaint of repeated water overflow during night hrs, due to which our kitchen cabinet (wooden) is getting spoiled.
we have lodged repeated complaints with the Service Franchisee "Raj Associates" ,but they are doing the service casually and are unable to rectify the problem coming every now & then for last about six months.
Lately they have started to misbehave with me for repeated calls made by me for non rectification of problem by them. Please help, we have paid Rs 3550/- for AMC.

April 5, 2010

Kent RO Systems Ltd.,
105, Laxmi Plaza,
Laxmi Industrial Estate,
Off Link Road,
Adhere (W), Mumbai 400 053

Kind Attn: Mr. Surendra Gupte
Dear Sirs,
Renewal of AMC – 2009-10


I have renewed my AMC for Kent Water Purifier in the month of November 2009 vide cheque No. 11478 for Rs. 750/= . The cheque was cleared on 8.12.2009 but till date none of your maintenance personnel have visited us in spite of several reminders. I have complained on 9th March and again on 31st March 2010 the complaint No. being[protected].

Each time I have complained I have been informed that the person would be visiting the next day, but so far nobody has turned up. When I enquired again, I was told that the maintenance personnel has visited my place whereas nobody has come to my place.

When I called up Mr. Anil, Kent Service, today, he has not given proper information. In addition, he has been very rude in his reply. If you are not interested in servicing the Kent water purified, I would request you to kindly refund the amount of Rs. 750/= with interest within one week failing which I will be forced to take Legal, civil/criminal action against you. While renewing the contract your Delhi Office had promised that monthly maintenance will be carried out and I would not have to call up the office to remind them.

I tried to contact Mr. Gupte on his mobile who did not receive the call. When I called up the Office I was told that he has gone to Sales Office. I was asked to provide my mobile No. and was told that he would be contacting me. I have provided the telephone twice but have not heard from him so far. Again I called up Sales Office when I was informed that he is available only at the Service Centre.

Your early action will be appreciated.



Yours faithfully

Vinod G Satpute

R.N.A. Colony-II, Bldg. No. A-10, B-
Wing, Flat No. 302, R. C. Marg,
Vashinaka, Chembur, Mumbai.
400074.
Mobile: [protected], [protected],

Dear Sir,
This is with reference of Kent RO system complaint regarding poor service by technical staff. We are using Kent RO system at our office, RO system is failed to purify the water repeatedly. Now it has totally stopped purifying the water. We registered an urgent complaint with customer care department of Kent at its Noida (UP) office. Executive assured that their technician will attend the complaint within 24 hours. Despite everyday calling and reminding, answer is same that someone will attend by the evening but noone turns for service.
Now even after one week there is noone to check the machine.It seems that Kent RO is totally focusssed on sales and all the false promises are being done to cheat the customers. Once the product is sold out, customers like helpless victims of salesperson.
We'll never recommend this company product to any other customer.
Damn negative and worse service example by Kent RO System for reference complaint no. 364003.

Purchased KENT -RO Water system with lot of expectations... few months after the installation the Motor/Pump kept on for Hours even though the water level is full and drofting out of the storage tank.... every time they visited but nothing has happened to rectify the problem hence the Pump is in bad shape now in just more than 1 yr time. the Dealer cum Service provider at Kolkata just waited till the Warranty period so that they can force to pay for the AMC. after i have paid them the money they changed 2 out of 3 filters but all of them are blocked in justa month period. recently my unit was services as ther were no Water filtration... Carbon filter is discunnected , I dont know why....


its a very poor kind of service and forcing the brand to loose reputation..


Prosenjit Sen
[protected], Kolkata, West Bengal

Dear Sir,
Greetings for the day.I am consumer of Kent RO system from last 6 years and once I switched to Noida from their my turmoil has started.I paid almost every month to them for service but still the product is not functioning at all.When ever you ask for complaint registration they ask that you have to pay Rs 225 as visit charges,which is pinching as consumer and making me irate.Thus need you ntervention as in this year I paid Rs 2000 for repair only .

I have asked for water purifires internal filter with company servising center since last 3 weeks they are not repling when i asked them the reason told to me that they dont have stock they dont have delivery persons for it.

Also this perticular part we have to orderd it form company only.It is monopoly.

We have to pay Extra for part and again for delivery boy also.

the equipment cost is 2400Rs. the pat cost is 350 Rs.

Company delar charges 700 Rs including delivary and additional charges also the product is still in warenty they should actoally charge 150 Rs only or Maximum 350 Rs.

Dear Sir,

I have purchased a Kent Ro system on 07/08/2009 through Vasu marketing (Rajkot) and installed at 67, Gulmohar Residency, Sadhuvaswani road, Rajkot. There after due to leakage of bottom valve of the storage tank of the RO system it has been changed two times, but suddenly on 16.03.2010 morning the kent ro is hanging on the wall due to breakage of one of it`s wall mounting socket. I lodge the complain at 8.30 am on the same day to Vasu marketing.

There technician came and inspect and told due to non availibility of stock, the storage tank will be changed on 17.03.2010 as the wall mounting socket is in the sorage tank itself.

Now i got a call from Vasu marketing that i have to pay extra Rs.2500/- for changing the tank.

In this regards i want to say that first of all my machine is within warrenty period and may be due to defective manufacture of product this breakage happen.

Since last two days imy amily could not able to use kent and facing problem for drinking water.

This is for your kind information and necessary action please.

Regards,

Shashikanta Tripathy
67, Gulmohar Residency
Opp. Paradise Hall
Sadhu vaswani road
Rajkot-360005
contact no-91-[protected]

We had purchased the Kent UV water purifier from Agents corner in 2007. The product was installed and had been working without any problem during the warranty but when we wanted to change the filters after one year the Authorized service centre "Hooked" us into an AMC. Normally one does AMC so that he can ensure that he gets Prompt,Proactive Service at a Reasonable Cost. But to Our surprise the Service was Not at all Proactive. WE HAD TO REMIND KAYPEE to do their bi-annual checks and annual replacements ( If found needed). Once our first AMC ended in 2009 the second year we still went in for AMC inspite of almost double (3000Rs as against 1600Rs earlier) AMC charges thinking that at least when reminded we are getting service. But to our surprise the Experience with Kapee in[protected] second year of AMC) was not only pathetic but Horrifying as THEY DID NOT EVEN RESPOND TO OUR REMINDER ABOUT THE MANDATORY SERVICE CHECKS THAT ARE COMMITTED ,

I WANT TO SEND A MESSAGE TO ALL WHO WISH TO BUY KENT WATER PURIFIER IN PUNE AND WISH TO GET SERVICE FROM KAPEE PLEASE NOTE ABOVE AND IF YOU ARE PREPARED FOR SUCH A TREATMENT THEN ONLY BUY KENT

Dear Sir,
I have purchased Kent RO system for My residence on 9th July 2009, through your distributor, Maruthi Circuits Chennai, spending Rs.15000/- but since then this machine was giving problems, initially the Distributor representative used to come and sort out the issue, but latter The Maruthi Circuits has told that now they are not having the Kent agency, and it has gone to One Jai ganesh Agencies at Chennai and has directed us to them when they were not responding I have got your Chennai office details and have contacted them ( Mr.Suresh/Mr.Anand etc.)on phone[protected],they have promised they will insist on Jai Ganesh to come and serve, one day Jai ganesh person has come and insisted we have to have external filter which is extra and we have got it placed at rs.750/- on 9th December, but even after that it is not functioning and your people are not responding, they are only telling what to do? it is distributor's responsibility.
Sir I am a middle class person and still have spent so much money to install such Machine as I consider pure water is essential and with full faith in KENT RO systems,Not your distributor or some body, And I am really pained to write this letter as again I am spending huge money on purchasing water daily and I don't know to whom I have to approach. I know by writing this I am antagonising your Chennai office(IF YOU TAKE ANY ACTION) but now I am prepared to even through this machine out as any way My purpous is not served so It doesn't matter. But I hope you will do justice.
Thanks/regards,
P Nageswara Rao,
mob:[protected]

dear sir,

I had purchased kent ro thru a distributer by name dkwaters in indiranagar these guys are repeted request and complaints from past 3and half week no body is botherd to respond and giving me vague answers of meterials not available sir in indian scenario the ho is in noida and i can go to noida and get the meterials in max 4 days,these people are seriously not bothered to take up the issue.even after complaining to their regional office in bangalore situated in nagavara these people think they are big and can take customers for a ride.and above all this these people casually say do whatever you want you can do go ahead do and they say that i can go ahead and register a case against them in consumer court.
so kindly help me in this??

Hi,

We encountered a problem in our Kent RO system last week where we were not getting any filtered water from the output tap. We called in the service center and the service guy (Ashutosh) didn't take more than 5 mins to check and say that everything needs to be changed. That includes 3 filters, the membrane, and a pump. It will cost around Rs 5200/- per him. We refused to correct the system as its useless to pay this amount with no assurance of this product from our 1.5 yrs experience. I being a computer engineer, often have this tendency to find the root cause of the issue. So I just started debugging the system, starting from 1st filter, 2nd and 3rd and saw water correctly going from these 3 filters. Then it goes to a blue coloured valve (that was not mentioned by Ashutosh as something not working correctly), the input of which was receiving water but output was not. I opened it and it had a spring that was stuck in the scale deposits there. I cleaned in the valve, removed the scales, fitted it again and water started coming out nicely. We checked the TDS and everything is working fine (and that too for free :))). I called in the Kent service center again to make a formal complaint and they asked me to contact Ravi Sahni who is supposed to be the service manager. He agreed that it was an issue with the service center guy but refused to give any compensation for the previous wrong delivery that was similar and harassment from the Kent Service center. I even called Ashutosh again for any training he needs for free to learn how to correct RO systems but he never agreed that it was his fault, rather he said confidently that he has made many other RO owners to pay this amount earlier (not all are engineers :) ).

i would like the company to apologize and pay for their previous similar wrong repair that they made last year and made us pay amount + the harassment that was caused to us. They are making fool of the public openly and must be punished for such open acts.

Thanks.

Dear Sir/Madam,

This is to inform you that we are using your product KENT R.O. System since couple of months. We are facing the problem of ants comes with the water. We have already intimated to company's dealer Mr. Gaurav kataria Kent RO Sales & Services, 103, Jawahar Tower, SJS, Highway, Bani Park, Jaipur, regarding the same problem. He is misbehaving with us don’t understand that problem company's engineer visited and inspected the machine and told that its common problem and it happens with all of R.O. System. There is no any step taken by company side to dissolve this problem

We would like to submit our request that due to this problem we are not able to use and can’t get the water as we required. We are pure vegetarian family and we can’t accept ants in drinking water even it may cause health problems.

Kindly go through with the same and do meaningful on priority as this is the serious matter. Delay in this issue will make us free to take legal action against you and you will be liable to born all the expenses in this matter.

Looking forward for this positive response soon.

With best regards.


JITENDR JAIN
2/238, Vidhyadhar Nagar,
Jaipur – 302023
[protected]

AFTER SALES SERVICE IS "ZERO"
I have purchased Kent Grand + MIneral RO Vid e Model Sr No KRO90253404 from M/s Global Enterprises Bhopal on dated 10/03/2009 vide Invoice No 3083.
After sales service is very very poor. 11 months have been passed no quality check were done by company. While follow up & complaint to dealer for poor performance of matchine, he sent one technician after three months and asked for charges of Rs3000/- towards faulty parts, When we told about warranty he said that Warranty is only on papers company is not responsible for warranty.
While discussion with our neighbours who has purchased same matchine were stopped using the new matchin and now using other Brand.
Devendra Banthia
Bhopal
[protected]

I have purchase Kent Grand+ Mineral RO from Global Enterprises vide Invoice No 3083 dated 10/03/2009. Inspite of regular reminder the Dealer is not responding and asking to change the parts on payments basis, whereas as per Instruction hand book the matchin is under warranty till one year. While discussion with Dealer's staff we understand that the said model is totally failure model and dealer is not able to entertain. In case if the company doesnot revert me in the next 3 days I will lodeg my complain to Consumer forum.
Devendra Banthia
[protected]

Dear Sir/Madam,

We had purchased Kent Water RO 1 month back.Within a week there was leekage internally inside the machine . After consuming that water we were sick down loose motions and vomiting.We called Kent Ro guys for servicing of machine . They had send somebody who was completely unaware and changed the settings of the machine saying that settings was not proper. Again in two days time same problem occurred and affected our health we called Kent guys again and same as usual no service was provided. We are fedup with services and we are boiling water and drinking inspite of spending 14000/- Rs. for pure water.

Please take this complaint to urgentr attention as i am 65 years old. I cannot run behind these guys everytime. This Machine is 1 month old already thrice we have complained and nobody has resolved the problem.

I HAVE PURCHASED YOUR PRODUCT 'KENT GOLD' IN JUNE 2009.I HAVE CONTACT YOUR SERVICE DEPARTMENT ON DATED 8/2/2010. FOR CANDLE REPLACEMENT . AT THE TIME OF CALLING ,CONCERN PERSON OF YOUR COMPANY TOLD ME ,I AM CALLING YOU WITHIN 15 MINUTE.& SHE TOLD ME YOU GET NEW CANDLE ON 9/2/2010.OK AFTER THEN I HAVE NOT RECEIVED ANY CALL FROM YOUR SERVICE DEPARTMENT & TODAY (13/02/2010)ONE PERSON HAS COME TO MY OFFICE WITH CANDLE .
I HAVE ALREADY ARRANGE CANDLE FROM MARKET. PLEASE LOOK SERVICE PART OF YOUR COMPANY.I WANT TO PURCHASE ONE OTHER PRODUCT FROM YOU,BUT DUE TO YOU SERVICE PART I THINK [protected][protected][protected]

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Posted:[protected] by RAJNISH KUMAR SINGHAL Send email


not working
Sir,

I am purchased one Kent Ro System from Mr Anil mob [protected], kota vide Bill No.266 dated 29.09.2009 through jyoti sales phone[protected]. My Kent Ro System is not working since install. I have registered various complaints at kota,Mr Anil Service Centre, distributer Sir, Nilash tak [protected] and area sales manager Aashish [protected].and many complain on [protected]@kent.co.in registered. My Kent Ro System is not working till today nithes any response to solve the problen , nor any action taken by them for my complaint....
Kindly solve the problem as soon as possible

Kent RO Systems Ltd,, having their registered office at A-2, Sector 59, Noida, UP is involved in the business of selling Water RO systems through their distributors. It is to bring to attention, that Kent RO Systems, in conjunction with their distributors are responsible for cheating the customer with false promises about the quality of their product. Kent RO Systems through their Authorised representatives; M/S Sun Shine Solar Systems have sold me a non-functional product and are completely evasive in their response.

I bought Kent RO system 6 years back,it worked very well for first 3 years after that it is giving me lots of trouble.in this financial year also I spent almost Rs3000 for its service and they have changed the parts as well ,but all gone in vain as again the same problem re-occure.When I ask for complaint they ask for service charges every time.I am also working into service industry but never seen this kind of After sales service it is pathetic.I recommend that no one should buy Kaent RO.my contact number is [protected]

we bought the Kent RO water purifier RO + UV from Jai Vignesh Electronics ([protected],[protected],[protected]) about a few months ago. Service from Jai Vignesh Electronics has not been satisfactory. In the last 1 month, we have been continously calling them to fix some issue with the system supplied and they are yet to fix the issue.

After 12+ reminders, person came from this distributor and told us that he needs one more person to assist him to remove the pre filter and check. we are expected to clean the pre filter every week, when one of your service engineer finds it difficult to hanlde by himself and how do you expect household people to remove the fulter and check by ourselves.

Your service personnel also claimed that the pre-filter supplied by JaiVignesh Electronics was not the right one, which had many customer complaints and he suggested us to get the right pre-filter in place to have it cleaned at desired frequencies.

I am not sure, what exactly is the issue till now. we would appreciate if you could provide us the resolution quickly. Hope this channel of communication would provide us some resolution. thanks.