Kent RO Complaints & Reviews

Dear Sir,

I have purchased a Kent Ro system on 07/08/2009 through Vasu marketing (Rajkot) and installed at 67, Gulmohar Residency, Sadhuvaswani road, Rajkot. There after due to leakage of bottom valve of the storage tank of the RO system it has been changed two times, but suddenly on 16.03.2010 morning the kent ro is hanging on the wall due to breakage of one of it`s wall mounting socket. I lodge the complain at 8.30 am on the same day to Vasu marketing.

There technician came and inspect and told due to non availibility of stock, the storage tank will be changed on 17.03.2010 as the wall mounting socket is in the sorage tank itself.

Now i got a call from Vasu marketing that i have to pay extra Rs.2500/- for changing the tank.

In this regards i want to say that first of all my machine is within warrenty period and may be due to defective manufacture of product this breakage happen.

Since last two days imy amily could not able to use kent and facing problem for drinking water.

This is for your kind information and necessary action please.

Regards,

Shashikanta Tripathy
67, Gulmohar Residency
Opp. Paradise Hall
Sadhu vaswani road
Rajkot-360005
contact no-91-[protected]

We had purchased the Kent UV water purifier from Agents corner in 2007. The product was installed and had been working without any problem during the warranty but when we wanted to change the filters after one year the Authorized service centre "Hooked" us into an AMC. Normally one does AMC so that he can ensure that he gets Prompt,Proactive Service at a Reasonable Cost. But to Our surprise the Service was Not at all Proactive. WE HAD TO REMIND KAYPEE to do their bi-annual checks and annual replacements ( If found needed). Once our first AMC ended in 2009 the second year we still went in for AMC inspite of almost double (3000Rs as against 1600Rs earlier) AMC charges thinking that at least when reminded we are getting service. But to our surprise the Experience with Kapee in[protected] second year of AMC) was not only pathetic but Horrifying as THEY DID NOT EVEN RESPOND TO OUR REMINDER ABOUT THE MANDATORY SERVICE CHECKS THAT ARE COMMITTED ,

I WANT TO SEND A MESSAGE TO ALL WHO WISH TO BUY KENT WATER PURIFIER IN PUNE AND WISH TO GET SERVICE FROM KAPEE PLEASE NOTE ABOVE AND IF YOU ARE PREPARED FOR SUCH A TREATMENT THEN ONLY BUY KENT

Dear Sir,
I have purchased Kent RO system for My residence on 9th July 2009, through your distributor, Maruthi Circuits Chennai, spending Rs.15000/- but since then this machine was giving problems, initially the Distributor representative used to come and sort out the issue, but latter The Maruthi Circuits has told that now they are not having the Kent agency, and it has gone to One Jai ganesh Agencies at Chennai and has directed us to them when they were not responding I have got your Chennai office details and have contacted them ( Mr.Suresh/Mr.Anand etc.)on phone[protected],they have promised they will insist on Jai Ganesh to come and serve, one day Jai ganesh person has come and insisted we have to have external filter which is extra and we have got it placed at rs.750/- on 9th December, but even after that it is not functioning and your people are not responding, they are only telling what to do? it is distributor's responsibility.
Sir I am a middle class person and still have spent so much money to install such Machine as I consider pure water is essential and with full faith in KENT RO systems,Not your distributor or some body, And I am really pained to write this letter as again I am spending huge money on purchasing water daily and I don't know to whom I have to approach. I know by writing this I am antagonising your Chennai office(IF YOU TAKE ANY ACTION) but now I am prepared to even through this machine out as any way My purpous is not served so It doesn't matter. But I hope you will do justice.
Thanks/regards,
P Nageswara Rao,
mob:[protected]

dear sir,

I had purchased kent ro thru a distributer by name dkwaters in indiranagar these guys are repeted request and complaints from past 3and half week no body is botherd to respond and giving me vague answers of meterials not available sir in indian scenario the ho is in noida and i can go to noida and get the meterials in max 4 days,these people are seriously not bothered to take up the issue.even after complaining to their regional office in bangalore situated in nagavara these people think they are big and can take customers for a ride.and above all this these people casually say do whatever you want you can do go ahead do and they say that i can go ahead and register a case against them in consumer court.
so kindly help me in this??

Hi,

We encountered a problem in our Kent RO system last week where we were not getting any filtered water from the output tap. We called in the service center and the service guy (Ashutosh) didn't take more than 5 mins to check and say that everything needs to be changed. That includes 3 filters, the membrane, and a pump. It will cost around Rs 5200/- per him. We refused to correct the system as its useless to pay this amount with no assurance of this product from our 1.5 yrs experience. I being a computer engineer, often have this tendency to find the root cause of the issue. So I just started debugging the system, starting from 1st filter, 2nd and 3rd and saw water correctly going from these 3 filters. Then it goes to a blue coloured valve (that was not mentioned by Ashutosh as something not working correctly), the input of which was receiving water but output was not. I opened it and it had a spring that was stuck in the scale deposits there. I cleaned in the valve, removed the scales, fitted it again and water started coming out nicely. We checked the TDS and everything is working fine (and that too for free :))). I called in the Kent service center again to make a formal complaint and they asked me to contact Ravi Sahni who is supposed to be the service manager. He agreed that it was an issue with the service center guy but refused to give any compensation for the previous wrong delivery that was similar and harassment from the Kent Service center. I even called Ashutosh again for any training he needs for free to learn how to correct RO systems but he never agreed that it was his fault, rather he said confidently that he has made many other RO owners to pay this amount earlier (not all are engineers :) ).

i would like the company to apologize and pay for their previous similar wrong repair that they made last year and made us pay amount + the harassment that was caused to us. They are making fool of the public openly and must be punished for such open acts.

Thanks.

Dear Sir/Madam,

This is to inform you that we are using your product KENT R.O. System since couple of months. We are facing the problem of ants comes with the water. We have already intimated to company's dealer Mr. Gaurav kataria Kent RO Sales & Services, 103, Jawahar Tower, SJS, Highway, Bani Park, Jaipur, regarding the same problem. He is misbehaving with us don’t understand that problem company's engineer visited and inspected the machine and told that its common problem and it happens with all of R.O. System. There is no any step taken by company side to dissolve this problem

We would like to submit our request that due to this problem we are not able to use and can’t get the water as we required. We are pure vegetarian family and we can’t accept ants in drinking water even it may cause health problems.

Kindly go through with the same and do meaningful on priority as this is the serious matter. Delay in this issue will make us free to take legal action against you and you will be liable to born all the expenses in this matter.

Looking forward for this positive response soon.

With best regards.


JITENDR JAIN
2/238, Vidhyadhar Nagar,
Jaipur – 302023
[protected]

AFTER SALES SERVICE IS "ZERO"
I have purchased Kent Grand + MIneral RO Vid e Model Sr No KRO90253404 from M/s Global Enterprises Bhopal on dated 10/03/2009 vide Invoice No 3083.
After sales service is very very poor. 11 months have been passed no quality check were done by company. While follow up & complaint to dealer for poor performance of matchine, he sent one technician after three months and asked for charges of Rs3000/- towards faulty parts, When we told about warranty he said that Warranty is only on papers company is not responsible for warranty.
While discussion with our neighbours who has purchased same matchine were stopped using the new matchin and now using other Brand.
Devendra Banthia
Bhopal
[protected]

I have purchase Kent Grand+ Mineral RO from Global Enterprises vide Invoice No 3083 dated 10/03/2009. Inspite of regular reminder the Dealer is not responding and asking to change the parts on payments basis, whereas as per Instruction hand book the matchin is under warranty till one year. While discussion with Dealer's staff we understand that the said model is totally failure model and dealer is not able to entertain. In case if the company doesnot revert me in the next 3 days I will lodeg my complain to Consumer forum.
Devendra Banthia
[protected]

Dear Sir/Madam,

We had purchased Kent Water RO 1 month back.Within a week there was leekage internally inside the machine . After consuming that water we were sick down loose motions and vomiting.We called Kent Ro guys for servicing of machine . They had send somebody who was completely unaware and changed the settings of the machine saying that settings was not proper. Again in two days time same problem occurred and affected our health we called Kent guys again and same as usual no service was provided. We are fedup with services and we are boiling water and drinking inspite of spending 14000/- Rs. for pure water.

Please take this complaint to urgentr attention as i am 65 years old. I cannot run behind these guys everytime. This Machine is 1 month old already thrice we have complained and nobody has resolved the problem.

I HAVE PURCHASED YOUR PRODUCT 'KENT GOLD' IN JUNE 2009.I HAVE CONTACT YOUR SERVICE DEPARTMENT ON DATED 8/2/2010. FOR CANDLE REPLACEMENT . AT THE TIME OF CALLING ,CONCERN PERSON OF YOUR COMPANY TOLD ME ,I AM CALLING YOU WITHIN 15 MINUTE.& SHE TOLD ME YOU GET NEW CANDLE ON 9/2/2010.OK AFTER THEN I HAVE NOT RECEIVED ANY CALL FROM YOUR SERVICE DEPARTMENT & TODAY (13/02/2010)ONE PERSON HAS COME TO MY OFFICE WITH CANDLE .
I HAVE ALREADY ARRANGE CANDLE FROM MARKET. PLEASE LOOK SERVICE PART OF YOUR COMPANY.I WANT TO PURCHASE ONE OTHER PRODUCT FROM YOU,BUT DUE TO YOU SERVICE PART I THINK [protected][protected][protected]

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Posted:[protected] by RAJNISH KUMAR SINGHAL Send email


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Sir,

I am purchased one Kent Ro System from Mr Anil mob [protected], kota vide Bill No.266 dated 29.09.2009 through jyoti sales phone[protected]. My Kent Ro System is not working since install. I have registered various complaints at kota,Mr Anil Service Centre, distributer Sir, Nilash tak [protected] and area sales manager Aashish [protected].and many complain on [protected]@kent.co.in registered. My Kent Ro System is not working till today nithes any response to solve the problen , nor any action taken by them for my complaint....
Kindly solve the problem as soon as possible

Kent RO Systems Ltd,, having their registered office at A-2, Sector 59, Noida, UP is involved in the business of selling Water RO systems through their distributors. It is to bring to attention, that Kent RO Systems, in conjunction with their distributors are responsible for cheating the customer with false promises about the quality of their product. Kent RO Systems through their Authorised representatives; M/S Sun Shine Solar Systems have sold me a non-functional product and are completely evasive in their response.

I bought Kent RO system 6 years back,it worked very well for first 3 years after that it is giving me lots of trouble.in this financial year also I spent almost Rs3000 for its service and they have changed the parts as well ,but all gone in vain as again the same problem re-occure.When I ask for complaint they ask for service charges every time.I am also working into service industry but never seen this kind of After sales service it is pathetic.I recommend that no one should buy Kaent RO.my contact number is [protected]

we bought the Kent RO water purifier RO + UV from Jai Vignesh Electronics ([protected],[protected],[protected]) about a few months ago. Service from Jai Vignesh Electronics has not been satisfactory. In the last 1 month, we have been continously calling them to fix some issue with the system supplied and they are yet to fix the issue.

After 12+ reminders, person came from this distributor and told us that he needs one more person to assist him to remove the pre filter and check. we are expected to clean the pre filter every week, when one of your service engineer finds it difficult to hanlde by himself and how do you expect household people to remove the fulter and check by ourselves.

Your service personnel also claimed that the pre-filter supplied by JaiVignesh Electronics was not the right one, which had many customer complaints and he suggested us to get the right pre-filter in place to have it cleaned at desired frequencies.

I am not sure, what exactly is the issue till now. we would appreciate if you could provide us the resolution quickly. Hope this channel of communication would provide us some resolution. thanks.

This letter is in context to the mail that i had send earlier. i had filed a complaint against the product kent RO water purifier for which have not received any reply till date .kindly contact me on the my cellphone no given herein . This letter should be considered as a legal notice and i i dont receive any reply to this letter me and my client will be forced to take a legal action against the company in the consumer forum.

Adv.Neha Mishra
[protected]

I do not know if this mail reach the right person but hope is what makes the world go round!
I had purchased the KENT Mineral RO purifier in mid march 2007. Excellent machine....no doubt.
Took an AMC(#11031) from 'Good Mineral RO' on 23rd Jan 2008 and paid Rs.3400/- for it with the assurances of Free service and spare parts replacement.
When the machine system stopped working around July called on their customer care[protected] but with no avail. After 100s of call 'Rajshekhar' the technician turned up, changed the filter....still no water. Said will return with spare parts ASAP and vanished.....not to be seen again. We got too caught up with life and started used can water inspite of having the Rs. 15000/- machine. Meanwhile kept calling the customer service and kept getting the assurance that somebody will visit soon....but it never happened. Also, escalated the matter to 'Service Manager - Nagesh' to no avail.
The mistake I was probably making was quoting the AMC no. everytime I called.So, this time I called[protected] on 20th Jan and without breathing a word about the AMC registered a complaint #872. Also google searched and got following details:
Kent RO Systems Ltd.
221,80 Feet Ring Road
Opp BWSSB Office
2nd Stage,6th Block
Nagarabhavi
Bangalore-560072
Fax: +[protected]
Ph: +[protected] / 23214686
E mail - [protected]@kent.co.in
For Service - [protected]@kent.co.in
Called Ph: 23214684 on 21st Jan and got Complaint #:5265 by Jyothi. Told her about the other number[protected] and was told that it their distributor “GOOD Mineral RO”. She promised to make sure that the problem is fixed.
‘Rajshekhar’ comes on 22nd does membraning or something like that and demanded Rs.3250/- .
I need to be sure if it is working before he leaves is what I tell him. We wait for the electricity for 10 mins and then I get the generator switched on for the purpose.
The water which comes out is no way different from my tap water. His Excuse: It is old water the fresh one will be good.
I let the water drain for almost 3 minutes and still the same taste. Ask him to check it with his machine. His Excuse: He insists that the water is just fine and that he is not carrying the water checking machine.
When I insist he threatens to take out the replaced parts and leave.
I know there is hardness level adjustment system in the machine and request him to check that. He makes a face but complies…..slightly better.
I now produce the AMC paper and say that I do not need to pay. His face falls and he calls Nagesh.
Nagesh excuses:
1. You have to pay as technician’s carry counted number of parts and their salary is based on that….
2. The machines under AMC to be replaced are different. He has done membraning thinking you to a new customer. Return those to him and I will get it replaced with AMC parts.
I insist that there is no way that I am letting him take the parts back. He can send the replacements and then take these ones.
Rajshekhar gets me to sign a paper that says he visited and leaves. Moments later I cannot find my original AMC document. I call him and he says he is at a cross near by attending another call. I ask him to wait so that I can collect it from him. He cuts the call and does not answer any further calls from me.
I call Nagesh to ask Rajshekhar to pick my call. Nagesh says he DOES NOT HAVE Rajshekhar numer……can you believe that !!!
So I do not know why Rajshekhar STOLE my AMC document and what’s their plan.
All I know is that this whole experience sucks. Such stupid attitude and pathetic service…..
The water coming from the purifier still tastes like TAP WATER!!!
DO SOMETHING FOR GOD SAKE!
Still Hopeful!
Nidhi
[protected]

Dear sir
We inform you very sadly that We bought a KENT WATER PURIFIER RO system in ludhiana april 2009 but on installations. we lost its Invoice.Now our water purifier is out of order.Please help us and inform us Now which dealer we contact ?Bcoz we bought it at our destination mr. NOIDA MANAGER with them that time.We feel very strange that Nobody contact us after received the complete payment.I inform you our system serial # KR[protected] and patent # 199716.We tried too much but everyone has refused.
Regards
VINOD ARORA

dear sir,
we got a kent water purifier installed in the month of november 2009 and after the installation we paid the required amount by cheque to the person concerned . Thereafter we got the water sample from the filter tested by the Uttar Pradesh jal nigam which in its report it showed the presence of the nitrate in the filter water sample which was absent in the water from the source and it is because of this reason that we are not using the filter ever since, inspite of conveying the test results to the company people and making repeated request the people from the company have hardly taken any cognizance of the matter , just once or twice they have come and have made little bit of changes after which also the water is showing nitrate presence as stated in the test results as done yet again. sir it has been more than 2 months now and we have made several attempts to convince the company people to take the proper action,it has been utterly tiring and irritating for us to do so again andagain . if after this complaint also some cognizance proper action is not taken by the company we will be forced to taker legal action action against the company and we wont be hesitant to approach the consumer forum for the redressal of the complaint.Thanking you.
Neha Mishra
[protected]

Dear Sir,
We purchased Kent R O water purifier 3 years back in Mumbai and it was working fine in Mumbai however now we have shifted to Jaipur and people from R O department came and said that the R O will not work in Jaipur. Then we called up the local technitican and he fixed some wires here and there and connected it. But we are not satisified with that.

We need someone from Kent R. O to come and check it for us.
Our address is:
Manish Tekwani
201, Akshat elegance.
Bihari Marg, Bani Park- 302016.

Thanks and Regards;

Pinky

i puchased kent water purifier on behalf that it is a high brand product & it will work trouble free with peace of mind. but i'm sorry to say that in my view co has only aim to sale product by advertising on media and making them fool as co has no proper after sale service channel . Before making sale co should arrange product's after sale service but kent has no such pannel I am sufferiung very much & facing much much problems with this machine . I appeal people that they should not waste their money for kent . it is like Glitters & all glitters are not gold