Kent RO Complaints & Reviews

I had purchased a Kent RO (Pride)29.06.2009. The model had Sr. No. KRO90252448 and the waranty card had mentioned the name of service provider as Mr. D. K. Sahu of Bhilai (Chhattisgarh) - Mobile [protected].

Since last 20 days; the said RO is not working and the complaint was lodged with Mr. D. K. Sahu over mobile and to the Kent's office at Nehru Nagar; Bhilai.

But till date complaint is unattended. The response from Mr. Sahu is far from satisfactory.

I am suffering irrepairable damage because of lack of professional attitude from your Bhilai representative and willing to move to the consumer forum.

Please do the needful.

NITIN DHIMOLE
Chairman
Railway Recruitment Board
BILASPUR (CG)Pin: 495001

I purchaged this KENT water RO purifier 4 months back at Bhopal ( Dealer name:Mangal Solutions), ..recently i got transfered to Chennai ..found RO filter Choked ..i contacted local dealers and KENT support people..nobody responded..insted i have to purchage a new RO filter now...even though it was taken just before 4 months.,,new RO filter is costing around 2300/-

some one help me out...

regards..ramesh naidu, [protected]

4th Reminder
Respected,

I am very annoyed from the way as this big company of yours giving service to your customers. Firstly two reminders no one has made even feedback against my mail’s after making many call’s & giving 3rd reminder one of your company executive(Mr.Mumtaaz) come to meet me At the sight but with no satisfactory answer. Can u please tell me is this way u treat your customers firstly make them to buy yours product by making false statements about services & quality of your product, after then once customer got in your trap u make him fool for long time. We are also from same industry as your company doing business in same FMCG Product’s From last 6 Decades but if we give service like u r giving to us We think we can’t able to stand in market for so longer.

So this is my HUMBLE REQUEST for Higher authorities o[censored]r company to make it resolve ASAP.

I need answer for my Problem immediately .

From: VIKAS KESARWANI [mailto:[protected]@rajkamaloverseas.co.in]
Sent: 24 October 2009 14:22
To: '[protected]@kent.co.in'; '[protected]@kent.co.in'
Subject: FW: Water Softener 3rd Reminder
Importance: High



From: VIKAS KESARWANI [mailto:[protected]@rajkamaloverseas.co.in]
Sent: 08 October 2009 13:31
To: '[protected]@kent.co.in'; '[protected]@kent.co.in'
Subject: Water Softener 2nd Reminder
Importance: High



From: VIKAS KESARWANI [mailto:[protected]@rajkamaloverseas.co.in]
Sent: 21 September 2009 14:29
To: '[protected]@kent.co.in'; '[protected]@kent.co.in'
Subject: Water Softener

3rd Reminder

Respected Sir,

I have purchased your company softener Invoice Attached.

As from the day i have purchased i m not getting the response from this machine at all .Lots of time i have made complaints regarding it to your sales Executive Mr Akhilesh Maurya but he haven’t rectified it completely,,,some times ur engineers have give up a visit at sight but then also not been rectified...All the Fittings i have installed in my house have been getting rust or I have to made it change due hardness in water Example Geyser, Multi system Panel & etc even i have to make Kent R.O Membrane to be changed three times within 9 months in which ur same company executive told me that is due to hard water. So pls can u tell Why i have Spend this Rs 50,000.00 for your machine which is good for nothing Softener machine .As i have been told earlier that this machine will only consume 40 kg Salt every month but after visit given by one of your engineer named Mr Ramanuj ji he told to make it 120 kg Per month then also i have done that but then also result is Null.

Now after getting rid of all I have ask ur executive give me some permanent solution for this ,he said me pls go to consumer court is this is the service which ur company is providing to all ur customers
Firstly purchase your machine & then if it doesn’t work go to Consumer court ,After giving this reply ur company Executive Mr Akhilesh have not taken a call single time..

Please advise me what to do as u r the head of this Department Which I have comes through after calling on ur mentioned numbers of Invoice...

I need reply back within 3 Working days ...

Thanx & Regards

vikas kesarwani
saurabh kesarwani
RAJKAMAL OVERSEAS
409,1stfloor, katra maidgran,
khari baoli, delhi-6 , India
telefax:+[protected]
+91-[protected]
+91-[protected]
skype: overseasrajkamal
msn: [protected]@live.in

 Please consider your environmental responsibility before printing this e-mail

Dear Sir/Madam,

I puchased Kent RO grand + system from Sun Shine Solar sytems at MS Ramaiah Enclve Bangalore-73 on 17/7/2009. A person named Rajshekar installed it at my place and took extra amount saying he will install aditional filer, till today he didnt install that filter. The Kent RO system stopped functioning on 7/11/2009 i called Rajshekar and told about it. after calling somany time he came and saw the system and said UV tube has gone and he will replace with new one but again he didnt turn up and not answering my calls. I called up Bangalore KEnt office they have promissed me also they said his dealership is terminated long back. No i am helpless please help me. I tried to call Kent Noida head office but the number mentioned on website is not working.

I bought Kent RO purifier for 13500/- one and half year back. At the time of selling they followed up with us very nicely and nice demo was given, We really impressed and bought the product. Initially it was nice, But After one year we had some problem like leaking, machine was working etc. When we contacted the service centre, there is no proper response from any of the service centres. They are telling that they would come tomorro and that tomorrrow will not come so easily. You have to make atleast 10 calls to get the person at your door step. They would really make a mess of the same by telling so many problem with their own logic which we cant understand.
I recommended this product to two of my friends initially, But furture I sincerely telling you all not even entertain any body from Kent. They provide bakwas service.

I HAVE PURCHASED THE KENTO RO CUM WATER PURIFIER WITH TDS CONTROL WITH ALARM SYSTEM LATEST MODEL ON 3.10.2009 FROM AMBALA CANTT SHOW ROOM/DEALER BARTRA GAS AGENCY (PADMINI SHOW ROOM), OPPOSITE SADAR POST OFFICE AMBALA CANTT. THEY THAVE TAKEN OUT ONE PART AS IT WAS NOT WORKING WITH THE VIEW THAT IT WILL BE REPLACED TOMORROW OR IF IT WILL NOT WORK ENTIRE PIECE WILL BE CHANGED. BUT NEITHER THE DEALER NOR THE CUSTOMER CARE SERVICE HAS RESPONDED EVEN AFTER REPEATER REMINDERS WHEN A MONTH HAS BEEN PASSED AND WE ARE VISITING THE SHOWROOM TWICE OR TRICE A WEEK AND MAKING THE PHONE CALLS ALSO. KAVITA

Dear Sir,

We have been using Kent purifiers in our campus for more than a year but the test of water we got on the day one which attracted us most for buying kent purifier, disappeared in a few months and never resumed. We got no satisfactory answer from the service person. Secondly, it involves maximum maintenace cost. Please look into that so that maintenance cost can be made reasonable keeping the quality and test of water intact.

Thanks & Regards,
Anjan Das
Incharge-Maintenance Dept.
Indian Business Academy,
Vill: Laxmipura, Thataguni Post,
Kanakapura Main Road,
Bangalore-560062.

the kent water purifier automatically starts overflowing and frequently gives an alaram sound.when we call u there is only 1 technician who comes and pretends to fix the product by charging us which is of no use cause it gives the same problem once he goes off...
i suggest a severe action must be taken on this company for cheating on customers.

The machine after the water is taken out when is refilling has started making excessive noise and need to be attended on priority.

I feel if you have given the help line numbers that someone must attend to the same. My address is
Air Commodore SK Midha, Deputy Commissioner MCD, 33A/3 Sham Nath Marg, Near IP College, Civil Lines, Delhi-54. Contact No is 23818131 or Mobile [protected]

i have taken AMC for my kent ro machine which is valid till next year. within a period of 20 days, i have contacted twice to the customer care regarding malfunctioning of my machine. same has been attended within a stipulated time. but problem still continues as the machine never stops resulting the loss of stored water from our roof top tank (in B-10/110, air india colony, vasant vihar, new delhi). today, i.e. on 19th october 09, monday, i have been trying the customer care tel. [protected], since morning but not able to get through. something wrong, i hope. please get my machine rectified earliest possible in order to save water and leakage.

With reference to my unit serial no KR[protected], I would like to highlight the bad behaviour
and arrongance of your technician during the service that has been provided to me. As per the
extended service contract, today on 10th October 2009 new service technician came, post his service i requested him to show me the TDS of water, for which i was told that he is not having the same and he is a trainee who has been sent to do the service and his supervisor is working near by. I told him i would not sign the document unless i read the TDS measurement. Post my communication, he spoke to his supervisor about the same over the phone, the name of the supervisor is Mr.Piyush Deb (he was the old technician who gave service previously).
He told me on the phone that he also is not having the machine to show me the TDS, i also told him that i will be unable to sign unless i saw the reading. Post my views he threatened me that i have to sign the same. After hearing the same i told him that i would speak about the same with your office, on hearing the same he told me i can speak to anybody i like but i would have to sign the document. At that point of time i disconnected the phone. In the meantime i spoke to your kolkata office about the same, unfortunately the CRM was out for lunch and the office promised me to get back to me on the same. In the mean time the supervisor came to my house with the trainee, he told me if you dont sign the document then give my your document which a coustomer has and i will
sign on the same and he was telling me that you have to give me the same. I said sorry and i cannot give you the same unless the tds is measured and is shown to me that the machine is working ok. Then he said i have to give him, i can speak to anyone i like if in kolkata office or delhi office he doesn't mind, he was forcing me to give hime the document for sign verbally.
He was behaving in a rude fashion and i had no option but to tell him please leave my house at once and i would not speak to him any more. Post his leaving the kolkata office called me up and i told them the same thing. My questions are :-
One how can you send some trainee without anyone accompanyiing him to a customer place.
Two, is the customer place a training place, who is going to take the responsibility is something goes wrong due to the work done by a trainee.
Three how can the service person can be rude to your customer, uses bad mouth and behave badly and force him to do something not to his liking ?
The sheer arogance of the technician baffaled me. This type of incidents is getting a bad name to the company. Please look into the same and take appropriate action. Looking forward to your promt response.

Sir,
I had purchase a Kent water purifier from Kayee dealer Add: 302, Rasta Peth, nr.Datta Club, Pune, Maharashtra. Ph No.[protected]. In the month of August 2009, had requested the said dealer to change the candles of my purifier and their engineer had visited my house to replace the same and I have done the entire payment for the same. While replacing the same and servicing the water purifier the engineer from Kaypee enterpreises rasta Peth Pune had neglegently handled the product. had cause damage to it. The said engineer had distrubed the entire wiring of the water purifier because of which the product had stopped working and similarly it started licking the water through its circlation pipes. I had many times requested the said dealer to solve the problem but the said dealer did not solve the problem till nor even any engineer has visted to my place inspite of several request and phone calls.
Therefore I kindly request you to look into the matter and take appropriate action against the said dealer.

Dear,

I have purchased Kent RO on 11th August and have called up technician 2 times. My complaint ids are 220246, 222427 and again I m having the same sound problem and the machine stops working. every time a new technician comes and assures me that from now onward it will not give any problem. Also on Saturday the Customer Service number always is bussy, and for the whole day no one seem to work in the service centre. They put the phone down so that no complains can be made.
Its a ridiculous activity @ such a high branded product. If some one wants to buy Kent RO, I will suggest them not to purchase this product.

Pankaj Kumar

Contact no. [protected]

on 28th August i lodged complaint with Kent customer care for service under AMC. Complaint ticket number was[protected] but till 31 st august no one came for the service. On 31 st i called again for the reasons but i was compelled by the executive to lodge a new complaint and forget about call of 28th. The Incharge of Service centre was also not co-operative and told me that i am free to go to any forum for complaint. Till today i.e., 1st September the service is not provided. pl see to it.

I would like people to read this before buying Kent RO; in 15 days it stopped working and now i am forced to get it repaired by service engineer. I know they will service my during AMC but really doubting the quality of RO. Better to go for some local RO which is around 3000 so what is fun in spending 15000 for this product.

Dear Sir,
I had registered a complaint for leakage and breakdown of my Kent RO machine around 10th August at the Mumbai customer care numbers 40532405/07. Despite having paid for an AMC with your company on the guarantee that my complaints will be corrected within 24 working hours it took 5 days for the machine to be serviced.
After that the same breakdown and leakage has started again and I have registered another complaint bearing No. S14 on 21st Aug which no one has attended to till now - despite my waiting at my home for the service person's visit, which badly affects my work hours. Today on 26th Aug 2009 I have finally got through to Miss. Swapnali who is still not being able to give me any estimate of when my complaint will be attended to. I need a time estimate of service person's visit as I have to adjust that with my work hours.
Also during the signing of the AMC in July 2009, the service person Mr. Salim had informed me that both filters in my machine needed to be changed and despite my reminding repeatedly the parts have not been replaced.
I have even written the same complaints on the receipt of the last service person but to no avail.
The service centre in Mumbai is manned by an unprofessional and disorganised team and I am facing too much stress, and unnecessary expense of buying bottled water because of the faulty machine as well as the pathetic after sales service.
Ayesha & Ameira Punvani
703 Jal Darshan
Chimbai Road
Bandra West
Mumbai 48
Mobile: Mumbai [protected]/ Delhi [protected]

Wanted to know if can add disinfectant potassium permanganate to the water that enters water softener. Caution: Dangerous explosions are liable to occur if potassium permanganate is brought into contact with organic or other readily oxidisable substances, either in solution or in the dry condition. Please reply at the earliest to our query whether we can add KMnO4 to water before it enters the water softener, at the above email address. Thanks.

We purchased a Kent water softener KR[protected] and it was delivered to us vide Delivery Challan no. 1985 dated[protected] from Anand Enterprises Bhopal. It worked only for 15 days till after its installation but after that it stopped working. We made several complaints but we are not attended. Anand Enterprises Bhopal are least bothered of coming and attending the problem of Kent water softener. We were not told about the degree of hardness obtained after the installation of water softener. We are not at all satisfied with this product of yours. Presently, softener is not working. We want the softener to be attended at the earliest. Thanks.

Ranjana Vijayvergiya
C-1, Siddhartha Nilayam, Krishna Vihar,
Gulmohar Colony, Bhopal, M.P.

i have taken AMC FROM KEMFLO RO SOFTNER & DO PLANT SALE & SERVICE ON 22/04/09.FROM DAT DATE TILL NOW I AM FACING LOT OF TROUBLE FROM THIS SERVICE DEALER NO ONE PICKS THE CALL THE PERSON WHO PICKS THE CALL TALKS VERY BADLY, always says service men will come in 2days but the person never comes.Mr.arya the head of company hardly picks the call.I am really fed up with this company kindly help me to get my money back.

Worst service i have ever seen .

gaurav jain ([protected])

We purchased a Kent Water Purifier (Model Grand RO+ AK7021) from a Chroma Store in Rohini, Delhi on 5th August 2009 (Bill no.[protected]. We have been facing repeated problems in the product since purchase:
- The service engineer came to install the product on 8th August-- he found the unit defective (some problem with the UV- broken part). We had to go all the way back to the store to get the unit replaced, as Chroma was not ready to send the replacement to our residence.
- The replaced unit was installed by the engineer. After he left, the screw of the emergency drain at the bottom of the unit broke (after the tank was filled) and all the purified water drained out.
- We called up the Chroma Store on 8th evening, but they told us that the engineer would be sent only on 10th (Monday) as 9th August was a sunday. We called up the service engineer- Mr.Ajab Singh directly on his number and he came to us to replace the knob after much insistence and requests
- On the next day (9th August Sunday), the valve which was fitted to the main pipe line broke and the pipeline in the kitchen leaked. The valve is provided by Kent and seems to be of poor quality.
-Nobody attended our call from Kent's Consumers Service number[protected] on 9th August.

We are totally dissatisfied with the product and everyone in the family is feeling harrassed after having invested around Rs. 15000 in the product.
To add to the woes, we have wasted the entire weekend at the mercy of the Kent Service engineer or Chroma Customer Service to address our complaints.