Kent RO Complaints & Reviews

I have brought this purifier about 2 year ago and at the same time recommended the same to several of my friends in Bangalore. Initially it was good
and problem started cropping up now and then in terms of taste and leakage etc.whenever there is a problem we end up calling local service provider
no of times and each time they respond by saying the technician will be visiting in a day or two but never, we end up calling the service provider as
we incur costs buying drinking water cans from out side.

The visiting technicians would always mess up something else before fixing the existing problem and we end up chasing them to fix the new problem and
as usual the service charge rip off for each visit continues. Most of the time they come after one month just to make sure they collect the service charge of 250/-

Some time when we ask to check the tds they just say " we don't have the tds meter with us" we will get this done tomorrow and that tomorrow comes very late.

Nobody responds starting from manager till technicians, do not show any concern or understanding, which is very shocking. They always have a some excuse or answer.

This product costs huge 13500/- and its a hard earned money your companies lack of concern is amazing. I know very well I may not every get a response from company.

I had A KENT WATER PURIFIER and had a maintaince contract with the dealer AQUAIR SERVICES LUCKNOW, I am unable to use the machine due to some sound coming out from the system.
Since two three days i called them may be 5- 6 times but they are not sending the techinician to repair the machine.

Sir,

I purchased kent grand uv from your dealer - shiv shakti electronics- surat, 15 sahyog complex, near mann sarovar, amroli, surat on 09.05.2007, after that nobody came for checking, last one year it is not working, somany times i contacted diff. offices and people in kent. nobody responding, nobody sending persons to repair. i spent 15000 rs. and my equipment is not working we are suffering, pl. help me to get repair

I speak several time on this no. of kent also [protected], [protected]

i have purchased kent ultra uv water purifier from big bazaar meerut(U.P) cost Rs 6490 in the month of march 2009, and i m very disappointed to see the purified water
what should i do

WATER IS OVER FLOWING FROM THE KENT MACHINE STORAGE TANK EVEN WHEN THE MACHINE IS NOT CONNECTED TO THE POWER SUPPLY, WHICH IMPLIES THAT IMPURE WATER IS BEING PASSED WITHOUT EVEN BEING FILTERED.

DEALER ON BEING APPRISED ABOUT THE PROBLEM IS DELAY DALLYING THE ISSUE RATHER THAN LOOKING INTO THE COMPLAINT.

THE DOOR TO CONSUMER FORUM WILL BE RESORTED IF THE ISSUE IS NOT RESOLVED AT THE EARLIEST.

DETAILS OF BILLS ARE AS UNDER:-
MACHINE NO:KR[protected]
INVOIVE NO:015 DT 12 MAR 2009
NAME OF DEALER: AQUA TREAT SYSTEMS MACHINE
BELGAUM(KARNATAKA)

TUSHAR
MOB [protected]
DATED 30 MAR 2009

I have purchased a kent ro water purifier from their distributer M/S BAHL AGENCIES GURDASPUR . DATED 25/10/2008 WIDE BILL NO.218 .Their is much leakage in its suplly . After informing dealer there is no reply from their end . so pls look into the matter & do the needfull .



Regards;- Neeraj

[protected]

Dear Customer Service Manager

I bought a Kent RO system at Patiala from M/s Orient Traders, Dharampura Bazaar, Patiala.

I am disappointed on purchase of this product because it was faulty from day one, It has leakage problem, Faulty relay etc & even after regular reminders to dealer & company official Mr Sukhvinder ASM Kent (Mobile No. [protected])its not got repaired Therefore this product is not of satisfactory quality, fit for the purpose described as laid down by the company.

To resolve the problem I require you to intervene & get the system replaced

I look forward to hearing from you and to a resolution of this problem. . Please contact me at the above Mail address or by phone [[protected]].

Yours sincerely

Amanpreet Singh
#583/3 Khalsa Mohalla, Patiala
Mobile [protected]

Prakash Chandra Talesra
8-B, Shiv Complex, Technocrat Society,
Syphon, Bedla Road, Badgaon,
UDAIPUR –(Rajasthan) 313 001
Date[protected]

To,
Managing Director
KENT R-O SYSTEMS,
C-15, SECTOR-7,
NOIDA (U.P.) 301 301

Dear Sir,

Sub : Defective KENT R-O System.

Please refer my earlier letter dated[protected].

I have purchased one R-O System No. 2639906 from your authorized distributor M/s Galaxy Aqua Care, Udaipur (Rajasthan) vide bill No. 1019 on[protected] copy enclosed).

Sir, After using SIX month your R-O system was not working properly and same was conveyed to Distributor and sometimes your distributor solved my problem. But in August 2008 I was really shocked that I was drinking water with thousands of ANTS.( small insects)with R-O water, Immediately I called to your Distributor and he just stick the brown tape on joints and told us that he has solved the problem. But after few days again same problem occurred and your distributor is unable to solve the serious problem.

Now when I consult my family doctor that I am drinking regularly thousands of ANTS he advised me to check up full body of our all family members and observed that we are suffering from some serious disease and can damage our lungs and kidneys EVEN our lives also.

Further As suggested by your distributors or salesman I have taken AMC in August 2008 for this machine but the problem remains as usual and we are drinking water with ANTS. Earlier I have written in his logbook that thousands of ANTS are coming with purified water. But he is still advising us to again fix the brown or tafflon tape, which now we do not allow him to stick.

Now you are requested to please either change the full R-O system as I and all my family members spent more than Rs.10000 for diagnosis and have lost health and wealth or should I take appropriate action such as Live –Media, Legal, Consumer Court, Religious action as we are JAIN and believes in AHINSA.



Now I request you to take appropriate action against your salesman, Distributor etc for non co-operating with CUSTOMERS like me and replace new machine within SEVEN DAYS otherwise I have no option except to take above action, which I think you will not like.

Further I will not complaint/send copies to the President- Consumer Court, Editor-Rajasthan Patrika and Editor- Denik Bhaskar if my system be replaced with new KENT R-O.with SEVEN days from the receipt of this letter.

An early action is requested.

Thanking you,

Yours faithfully,


Prakash Chandra Talesra


CC : KENT R-O SYSTEMS,
105, IST FLOOR, LAXMI PLAZA,
LAXMI IND.ESTATE, OFF NEW LINK ROAD,
ANDHERI-WEST, MUMBAI- 400 053

CC : CHANDRA MARKETING CO.,
2, 3 JAI LAXMI APARTMENT
NEW BHUPALPURA, UDAIPUR (RAJ.)

CC : GALAXY AQUA CARE,
234, NEAR UTI BANK,
SECTOR-4, HIRAN MAGRI, UDAIPUR – (RAJ.)

CC : President,
173, Ashok Nagar,
Consumer Forum,
UDAIPUR – (RAJ.)

CC : Editor,
Rajasthan Patrika, Sunderwas,
UDAIPUR – (RAJ.)

CC : Editor,
Denik Bhasker, Ayed,
UDAIPUR – (RAJ.)

This is comapny who cheated me. They change their HELPDESK number everymonth. The day I bought it, number has changed 6 times. Because of this, I couldn't get service and my UV system in purifier got damaged. Though water quality is very good in my area, still it is struggling to work. Call center is really nasty.Never buy this comapny product. I wish if I can find mail ID of HEMA MAILINI to report it as I never got theor Quality Manager number from their helpdesk.

Dear Sir,

I am writng it very heavy heart that despite of my number of requests to your dealer Bath Emporium Munish Builders Pathankot (Pb.) to get my water purifiers get service well in time but he is not paying any heed to my requests. This RO gets problem even during warranty period but I am getting satisfy service from aforsaid dealer.Even for paid service he is not botherd despite of numerous reqests. It is for your kind informaion I am your first customer in my town.I hope that approperiate action from your end.

With regards

SUNIL KUMAR
Mohalla Surrara
Chamba(H.P.)176310

My Kent Ro Not servis Time To Time

DEAR SIR,
I HAVE PURCHASED KENT MINRAL RO SYSTEM FROM YOUR AUTHORISED DEALER M M AGENCIES, SIKANDRA ROAD, BANDIKUI, DAUSA, RAJASTHAN 303313.
ABOVE MENTATIONED RO SYSTEM IS NOT WORKING PROPERLY SINCE LAST THREE MONTHS. IN THIS REGARD I HAVE MADE A COMPLAINT TO MR DEEPAK SHARMA OFFICE BEARER AT YOUR AUTHORISED SERVICE CENTRE AT JAIPUR ON TELEPHONE NO [protected] ON 26 SEP 08.
INSPITE OF MAKING COMPALINT REGULARLY I HAVE NOT GOT ANY TYPE OF SERVICE. PLEASE GIVE ME BEST SERVICE VERY SOON.
THANKING YOU.



SURESH CHAND SHARMA
C/O VIVEKANAND SR SEC SCHOOL, DEVATWL COLONY, BADIYAL ROAD, BANDIKUI, DISTT DAUSA, RAJASTHAN, PIN CODE 303313
MOB NO [protected],[protected]

I live in Dhakauli Zirakpur where the residential water supply is through bore water and the hardness and TDS levels in water are very high. After a Kent promotion in the area, we decided to buy the softner which they promised will remove all the hardness. I also checked on Kent website and after verfication I purchased KENT Water Softner on 25 November 2008 worth Rs. 49, 000 through local Kent Sales representative Mandeep Singh, (Industrial Area, Chandigarh). Mandeep took Rs. 10, 000 in cash as advance payment 2 weeks before the equipment was delivered to me.

He provided no receipt for this advance payment and despite of my repeated requests, he did not arrange for a technician's visit at my residence to check whether it was feasible to install the softner and what all preliminary plumbing/electrical arrrangements had to be made for installation of the softner.


On Nov 25th, the equipment was delivered and a warranty card provided to me. It was installed by a Kent technician from Delhi, Mr Pathak. When i asked the technician about the hardness check in water, he told me that the proof that hardness is now removed from water is that when i wash my hands the water will feel soft. Inspite of my asking for a technical/fool proof evidence ( such as any hardness check meter) he asked me to jus assume that now that the softner has been installed, there will be no hardness in water. He said that the machine will start providing soft water only after 2-3 days of installation.
Besides, he did not provide any instructions on how to operate this device. He asked us to add 15 kg of desi salt crystals to the softner and that 15 kg of such salt should be added to the softner every 15 days.

However, on the 3rd day after the salt was added for the first time, we found that there was leakage from the softner and that there was no salt in the machine. We immediatley contacted Mr Pathak and the local distributor - Good Deal Sales ( who had delivered the softner to us) on phone. Pathak in response asked us to add 2 buckets of water to the softner. In the meantime, a person from Good Deal Sales also arrived and he added 4 more buckets in addition.

The manual on the other hand instructs that at any given time the water level in the container with salt should be 1 inches.

At the same time, nothing was done about the leakage from the softner. even after several requests Kent is not paying any attention and we are clueless. We have made several calls to Mandeep, Prashant, local distributor but no one is ready to help! i'm really feeling harrassed after buying this ezpensive softner & its not working fine.

Please help ASAP!



Despite

I bought a RO system of Kent in 2004. Recently I got its membrance changed again. Now, to my surprise, TDS in water has gone down to 5 PPM as against minimum 50 ppm recommended by Kent itself. As a result, we all have been consuming water which is almost devoid of minerals, so vital for the body. On taking up the issue with Kent Office in Noida, the response was that the old RO systems reduce TDS by 90% and during winters as TDS in natural water goes down substaintially, water processed by RO (old system)will have TDS inthe range of 5-10 ppm. Meaning thereby that the users of old RO system will have either go for modification in the system or continue to deprive themselves of vital minerals.
It was a disgusting response from such a standard company.

I had purchased Machine No. KA[protected] on 08/09/2007. As the labels on the machine indicate, the sediment filter and activated carbon filter needs to be changed after 1 year. So I duly called the KENT RO office at 26354580/81 both numbers to have a technician sent over to check and replace the filters. After several tries I finally got through and lodged my complaint, only to find that though a complaint number was issued, no technician came in response to the call. This happened a few times and so far I have called and logged my complaint some 5-6 times in the past 1 month. The latest complaint number issued to me was 382 on 14/10/08.
This is really pathetic after sales service. I truly regret having bought this product and though I am stuck with it now, I will actively discourage others from buying this water purifier. Their rivals offer far superior products and after sales services.
I hope someone at the company sees this complaint and does something about it, before this appears in a newspaper.
Sunita S.

I have purchased a KENT RO from Reliance Digital, Ambi Mall, Gurgaon on 20 th Oct 2008.They said that they will despatch and install RO in a day. nobody turned up till 23rd, they have despached instrument on 23rd.After many calls to Relaince service center, one engineer came and declared the insrument as faulty, again i chased reliance and Showroom manager, show room manager stopped taking my calls.One guy from KENT came on 25th, replaced faulty part and went off, again am started calling service center, after 10 calls, one engineer came from Reliance since he was not carrying some part he could not install the RO.Today is 29th, The ro is yet to install.

Dear Sir/madam

We had purchased Kent RO on 6/11/2007
After every 3 to 4 months water startes overflowing from the container,

a complaint is logged and the technician visits and replaces the part, problem resolved at that time.

this is the forth time that we have logged the complaint. Ticket No:D89053818

Pls look into it as shows the quality of the product.

Invoice Number./KL.MI/UP/2887
Date 6/11/2007
S/No KR[protected]

Copy to : Consumer Forum

I have been frequently trying to contact Mr Mukesh Jha( Mob No. [protected]) of Model Town New Delhi regarding very frequent leakage of water from the system. This leads to flooding of kitchen and surroundings. I was given to understand that at least for some time I will get good service but it is very unfortunate that on earlier occasion also when I complaint personally it was not attended to except one time that is immediately after the installation for the same complaint. I would request you that if you feel that system cannot be maintained or complaints responded to timely please take the system back. It is just not desireable that I keep closing the tap at various times of the day and unsuccessfuly calling the given number. I hope you would respond and would give us the number of person who is responsive and could attend the calls and would get the complaint attended to on priority.
Thanks
Midha

I have purchesed one Kent RO system a Year back and since then no body has turned up to check my system. Few days back i had called one of the dealer then he had sent some body to attend the problem... He did not rectify my problem but increased with the UV system. now my UV is not working ... don't know to whome to contact

Ibought Kent grand mineral r.o. water purifier on 13/11/2007 It was working fine for the last 8 months and now it is not automatically shutting off when the water tank gets full I have been compling and still my problem is not solved the person who serviced last informed me when system is not shoutig off aske me to give a bang near the shout off switch and it will stop and this is only working.This is the state of the product.Now at night I have to shout off the system other wise the in the morning the kitchen will be flooded