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Kent RO Complaints & Reviews

www.kent.co.in

3.4

Updated: Aug 28, 2025

Complaints 3020

Resolved

1842

Unresolved

1178

Good! Kent RO values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Kent RO step up their efforts to fully resolve all complaints 👍

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Kent RO reviews & complaints page 25

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Address: 46/2 Sector-D Sainik Colony Jammu

Hello sir,
My service request no. is[protected]. I received a SMS of zero charges and no spare part replacement but your service engineer had charged Rs. 2900. ( 1000 for filters + 1000 for motherboard + 600 UF membrane + 300 service charges). Please clarify and send me the bill.

+1 photos

Aug 15, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2021

Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern.Regards, Team Kent

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Address: East gangavaram,Prakasam dist,andhrapradesh

I have installed the kent grand plus serial no -KR[protected] on 01/05/2020, it till now it has been getting repair every month, after 6 months it got repaired and service men changed the RO, one month back it got repaired and service men came and replaced the filter and charged 4000 rupees and it not working again. Since three days, what the hell, I am fed up with the maintainance every month I want to call and tell the repair issue, .u r advertising with lots of crores and fooling common people, The concentration ur having on branding advertisement, i[censored] place at least 1% on the quality of the product it has reached more than the present.

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In Kent water tank there are aunts and other creatures can easily go inside but the care and operators and engineer still that this is so natural don't worry

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Kent RO Customer Care

from Noida, Uttar Pradesh

Jul 14, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your contact details at [protected]@kent.co.in so that we can assist you better. Alternatively, you can call us at +91-[protected].Regards, Team Kent

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Product is not working well, so request you to come to the address look after the matter,

My Phone No. [protected]

Addess: House No 11A
Rupali Path, Zoo Road
Guwahati-781024
Assam

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Hi all,
This is to inform you that my Kent water filter is not working and have raised complaint for service but till now nobody has came and if I call to customer care even they don’t answer anything just telling same thing it will be attend shortly… I am just fed up. In case i[censored] can’t provide service at least inform us.. complaint information have been attached for your reference..

Your case id is[protected] against serial number kr[protected] is already registered and it will be attended shortly.

Case Id:[protected]
Product Name: KENT ACE EXTRA ZWW 2020
Creation Date:[protected]
Address: 7 10 prince palace industrial estate Kollegal C-H-nagar nalanda gas kollegal Karnataka 571440 koll, kollegal, Chamrajnagar, KARNATAKA, 571440
Warranty Status: In Warranty
Assigned Partner Name: BHARANI SERVICES

Kindly do the needful and give some contact no. As well.

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Address: India

I had purchased a Kent electric kettle on September 2020 which had one year warranty. Now electric kettle is not working due to some technical problem. I have complaint this issue via customer service platform they have provided me some complaint no which has again and again been cancelled by local service provider or someone else. I have contacted area sales manager whose response is also very pathetic.
So this is my humble request kindly provide me some contact details by which I can fix my this problem.

Jul 16, 2021

Complaint marked as Resolved

Dear sir this is unfortunate to say my matter yet not resolved. As company personal contacted me and lodge a complaint but complaint has been cancelled by service agency or someone else I don't know . This is my request to your platform do not show it as resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2021

Kent RO Customer Care's response Hi Sir/Ma'am, as we have tried to connect with you but didn't get any response. Please allow us to make it up to you as we believe in complete customer satisfaction. Kindly share your registered details at [protected]@kent.co.in. Alternatively, you can contact us at +91-[protected]. Regards, Team Kent.

Verified Support

Jul 15, 2021

Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern.Regards, Team Kent

Jul 16, 2021

Updated by Yanka Dear sir/madam
This is very unfortunate that my matter is yet not resolved i have lodged complaint several time but complaint has been cancelled without my consent. Please help me to resolve my problem. My contact no is [protected]
and mail id is gpt.[protected]@gmail.com

Verified Support

Jul 18, 2021

Kent RO Customer Care's response Dear Customer, apologies for the inconvenience. We have shared the same with our concerned team. We will contact you soon. Regards, Team Kent

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Y

Yanka

Jul 14, 2021

My no is [protected]
And emailid is gpt.[protected]@gmail.com

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Address: Shaan, S S Road, Po Cherakkara - 670104, Thalassery

Yesterday on 10th your service technician came and serviced my uv+u[censored]nit
Today checked the water
Thr taste was not good
Checked the flow connection.
It was wrong
The uv and uf are in closed loop.
Sigiment then carbon to tank., this was the connection. What is this, your technician dont know how to connect. It is shame and pity
Poor site also can't upload video or photos

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Website: Kent.co.in

Algae growth in the tank with filtered water. My Kent RO purifier was under AMC till 5th July. I had raised a complaint on algae growth, filter and capacitor change. The technician changed all the filters. However again in a day's time, algae started growing in the tank. Drinking this water is extremely hazardous. This water purifier doesn't meet the standards or it is opposite to the advertisement that they showcase to attract customers

+4 photos

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Address: D.no 4-15,Pedapudi movva mandal ,krishna district, Andhra Pradesh 521136

I had booked water purifier code 11076
On Dt: 21:10:2020
I had book a complaint in march for service. I tested the with tds value was 200. Till now on one came and solved it.very bad service from kent.
My warranty will expiry on 24.10.2021

+1 photos

Aug 18, 2021

Complaint marked as Resolved

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Jul 14, 2021

Updated by Kasani bhanu My number [protected]
U can check my details with this contact number and came and do service

Verified Support

Jul 18, 2021

Kent RO Customer Care's response Dear Customer, we deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

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Address: Sanjay Nimje, Ekatanagar , Buldhana Maharashtra.443001 mail [email protected] ph 8275047222

The micro switch has been provided with float for trippingof Ro m/c. The gap betn filter chember portion and check nut is not sealed. Hence small ants are entering into purified water in the tank.This was happened several times, in my Kent RO, due to which all my family members facing Stomoch problem.Please do needful to modify design.Thanking you.
Sanjay Nimje, Ekatanagar, Buldhana Maharashtra.443001 mail [protected]@gmail.com ph [protected]

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Address: ANAND MARG COLONY DVC, NR ANAND MARG SCHOOL, ALIGANJ

My Kent was under warranty I registered a complain and I had complained that my kent membrane is not functioning properly and so to change it since it is under warranty. But the service man mukhtar Alam did not change it. He told it will work till 6 months more. I told him that it is already written on the part to get it replaced within 1 year but he did not do. Now within 1 month i.e. Today my kent stopped working again and he visited again and charged me 2000 for same membrane .

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Address: Kent RO System. E 6,7 &8, Sector 59, Noida 201309 (U.P)

Electric kettle was purchased online dated 27.11.2020 with one year warrenty. The kettle didn't work from the month of May 2021. I approached the customer care of Kent RO who advised to contact Chandigarh based service center and also advised to contact Kent Branch officer. Following the guidelines the customer care straightway told the said kettle is not functioning. Whereas the concerned Branch officer kept me lingering and is still doing. I visited to his office so far three times and he never ever met. On contacting he never pick my call. No solution has been so far made, only mental harrasment.

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My Kent ro product code is 11032.
During free service your representative Pawan Sahu installed duplicate items in my Kent product. Which later on find when next problem arise with my product. This is a case of fraud please take this matter serriously.

Regards
Ravi Kumar Yadav
Bariyawan bazar kajripokra ambedkar nagar uttar Pradesh 224210

+4 photos

Sep 12, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Jul 07, 2021

Updated by amit1508 You can call me on [protected]

Jul 13, 2021

Updated by amit1508 This is shameful and disappointing yet no response, no action from team KENT.
I can't believe you people are so lazy on fraud case

Verified Support

Jul 19, 2021

Kent RO Customer Care's response Dear Customer, we are sorry for your disappointment. We are a 100% customer oriented company and this is something we'd never want you to feel about us. Please allow us some time, we'll ensure to have this sorted out at the earliest. Regards, Team Kent

Verified Support

Aug 10, 2021

Kent RO Customer Care's response Dear Customer, we are sorry to know that you feel this way. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern.Regards, Team Kent

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A

amit1508

Aug 6, 2021

Dear Team Kent, I had post a complaint against Pawan Sahu on 8 July 2021 regarding fraud case of installing duplicate spare parts installed in my Kent ro during warranty period
When I received a call from area manager Mr. Vikas, he told me accept that he can give me a original spare part that to verbally. Not even a single strong step is taken by area manager
I am ashamed and sadddened with your response next time I will think twice before purchasing a Kent product
Also for your information again your scrap ro is not working
Please take action

Kent RO Customer Care's response, Aug 10, 2021

Verified Support

Dear Customer, we are sorry to know that you feel this way. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern.Regards, Team Kent

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Address: H.N. 21, Sainik Vihar Colony, Hisar Cantt, Hisar, Haryana

I have a Service Request in Kent Ro and i have Recive a Request no.[protected] and otp but visit any Engineer and closed my Request

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Address: C6, Vinayagam Apartment, 7 Ezhumalai street, Radha Nagar, Chromepet Chennai-44

Good afternoon,
We purchased a RO plant 6 months back, in this 6 months we are struggling lot with the performance of the machine, several complaints raised but still problem exists.
Last time had membrane issue, that replacement took 15 days, but problem Not yet solved.
Now the machine it's self not working.
We really fed up with the product and service.
Kindly look into this and help us by taking fastest action.
Thanks a lot

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Address: F 110 Pride Apartments Bannerghatta Road, BILEKAHALLI (near RAINBOW CHILDREN's HOSPITAL)

I am an old and loyal customer of yours. I now wish I hadn't bought your water filter.

The above service request is pending despite my receiving an SMS saying teh Service Engineer will come on 6th July at 2:30 pm.

I have since made four calls only to your Customer Care, each time getting meaningless assurances or more numbers for me to call.

What I don't understand is why the customer has to follow up for service.
What then is the role of your Customer Care?

A fed up customer,
Dr Neeraja Raghavan
[protected]

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Address: Green view hight

Sir, my complete no is
Your request[protected] is assigned to Mr. LALIT-[protected]. Engineer will visit on 06/07/2021 tentatively at 05:30 PM
Please use registered number to contact him.
But this man is rudely behaved and machine is damaged by him .pure pause lane k baad bhi machine m pani overflow raha h service krne turant ba ad vo chla gya. Dobara next day aane k dobara charge lene ko keh raha h.y h kant ro m apni jindgi m y company ka ro nhi lunga.
Thanks Kent Ro

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Kent doesn't need àny introduction being a popular brand but what is utterly disappointing is the quality of the parts these days. Within a span of two years we have replaced every possible part within the machine. Replacing filters is understandable but the rest can never be justified. It is not over two months after spending 8K that yet another new problem has cropepd up in the name of the electric board which the company insists that we spend another 2k. We live in an area where power fluctuations are a rarity and the technician handling it is himself surprised that some.or the other problem is cropping up with the unit. I demand for justice regarding the unending expenses that have gone out of control regarding this unit. I am devastated by the quality of the RO unit and it's performance.

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When ever we call in Kent Ro customers care Center the executive behaviour is very very bad she is very rough in talking full of attitude, and the service person has no responsibility they promise to do the work but we have to call them, not satisfied with the Kent services they only take money and not provide service.

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Address: 188 ,krishna nagar (golwas) Jaipur ,mansarover , rajasthan

My Kent ro tap easily broken

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