Kent RO Complaints & Reviews

I have purchase kent electric kettle (1.2 l 16056) throught flipkart order id:-od[protected] purchase date:-17 sep 2020
one year product warranty the date of purchase.
(1)issue is kettle not working (not heating)under warranty product.
(a) i have complained many time since april 2021 .Through call, email, and chat .Case id generated on my complain but no any solution is affected.Till now no action has been taken on this.I also contacted the supervisor of the company and asked to wait for 24 hours, but no any respose
(1) my last case id[protected]
please kindly solve this issue as well as possible

We have requested for service 10 times
No one has come for service we have never seen such bad service it's been 8months we bought
I don't want this Kent purifier kindly take your Kent and give us our money back
Worst service

Newly brought electric kettle purchased through amazon is not working within 30 days. Since the return window has been closed by Amazon (10 days only), this product needs to go through warranty service by Kent. Three service requests submitted, 6 reminder emails sent, 2 times twitter has been done and no action has been taken until now. All the submitted requests are cancelled without specifying any reasons.

Here are the detsils :

Case ID[protected],[protected],[protected].

Kindly send efficient service person for resolve the problem which has repeatedly occurring.

I order kent Supreme Extra water purifier i called to service guy to do installation he is tacking very rudely instead fo this do some thing else he is 3 or 4 days to do installation i ### ur service call me [protected]

I purchased Kent Hand blender in November 2020 but after first use it stopped working then summited to service center in December 2020. From that time till date I have not received it back. Did so many complaints to customer care but get only fake promises. Now I lost 7 months of its warranty period and still Hand blender is not in my hands.

Order # [protected]

Previously I had purchased a Kent Mixer Grinder from Paytm Mall. The mixer jars were broken, the wire was burnt and scratches all over the body. With multiple emails and complaints the "DAMAGED MIXER GRINEDER" was retuned and yesterday a replaced product was received. The packing was good and there was no tampering of seal. We tried to turn on the machine it was not working at all. Tried in different plug points also it was not working. We tried the our old mixer that was perfectly fine. When escalated to Paytm Mall the only thing they want is pictures. Multiple people send a request to send the pictures. I have sent them more that 5 times around 15 pictures each time. They are still checking it seems. I am tired of sending pictures and messages. If I send 10 messages they would reply once only.

Just a logical question - When a company is sending any product, especially in Ecommerce there will be quality checks not 1 or 2 multiple. How is it possible that at the time of quality check they did not find that the product is not in WORKING CONDITION????

That means either the product sold by PAYTM MALL are fake or they are getting products manufactured by local people and selling with brand name like Kent etc.

People should not be CHEATED like this. Please Help me...and others who are getting cheated...

Case id[protected] date[protected] complain registered but not action so my experience is bad for Kent service .

Hello sir,
My service request no. is[protected]. I received a SMS of zero charges and no spare part replacement but your service engineer had charged Rs. 2900. ( 1000 for filters + 1000 for motherboard + 600 UF membrane + 300 service charges). Please clarify and send me the bill.

I have installed the kent grand plus serial no -KR[protected] on 01/05/2020, it till now it has been getting repair every month, after 6 months it got repaired and service men changed the RO, one month back it got repaired and service men came and replaced the filter and charged 4000 rupees and it not working again. Since three days, what the hell, I am fed up with the maintainance every month I want to call and tell the repair issue, .u r advertising with lots of crores and fooling common people, The concentration ur having on branding advertisement, i[censored] place at least 1% on the quality of the product it has reached more than the present.

In Kent water tank there are aunts and other creatures can easily go inside but the care and operators and engineer still that this is so natural don't worry

Product is not working well, so request you to come to the address look after the matter,

My Phone No. [protected]

Addess: House No 11A
Rupali Path, Zoo Road
Guwahati-781024
Assam

Hi all,
This is to inform you that my Kent water filter is not working and have raised complaint for service but till now nobody has came and if I call to customer care even they don’t answer anything just telling same thing it will be attend shortly… I am just fed up. In case i[censored] can’t provide service at least inform us.. complaint information have been attached for your reference..

Your case id is[protected] against serial number kr[protected] is already registered and it will be attended shortly.

Case Id:[protected]
Product Name: KENT ACE EXTRA ZWW 2020
Creation Date:[protected]
Address: 7 10 prince palace industrial estate Kollegal C-H-nagar nalanda gas kollegal Karnataka 571440 koll, kollegal, Chamrajnagar, KARNATAKA, 571440
Warranty Status: In Warranty
Assigned Partner Name: BHARANI SERVICES

Kindly do the needful and give some contact no. As well.

I had purchased a Kent electric kettle on September 2020 which had one year warranty. Now electric kettle is not working due to some technical problem. I have complaint this issue via customer service platform they have provided me some complaint no which has again and again been cancelled by local service provider or someone else. I have contacted area sales manager whose response is also very pathetic.
So this is my humble request kindly provide me some contact details by which I can fix my this problem.

Yesterday on 10th your service technician came and serviced my uv+u[censored]nit
Today checked the water
Thr taste was not good
Checked the flow connection.
It was wrong
The uv and uf are in closed loop.
Sigiment then carbon to tank., this was the connection. What is this, your technician dont know how to connect. It is shame and pity
Poor site also can't upload video or photos

Algae growth in the tank with filtered water. My Kent RO purifier was under AMC till 5th July. I had raised a complaint on algae growth, filter and capacitor change. The technician changed all the filters. However again in a day's time, algae started growing in the tank. Drinking this water is extremely hazardous. This water purifier doesn't meet the standards or it is opposite to the advertisement that they showcase to attract customers

I had booked water purifier code 11076
On Dt: 21:10:2020
I had book a complaint in march for service. I tested the with tds value was 200. Till now on one came and solved it.very bad service from kent.
My warranty will expiry on 24.10.2021

The micro switch has been provided with float for trippingof Ro m/c. The gap betn filter chember portion and check nut is not sealed. Hence small ants are entering into purified water in the tank.This was happened several times, in my Kent RO, due to which all my family members facing Stomoch problem.Please do needful to modify design.Thanking you.
Sanjay Nimje, Ekatanagar, Buldhana Maharashtra.443001 mail [protected]@gmail.com ph [protected]

My Kent was under warranty I registered a complain and I had complained that my kent membrane is not functioning properly and so to change it since it is under warranty. But the service man mukhtar Alam did not change it. He told it will work till 6 months more. I told him that it is already written on the part to get it replaced within 1 year but he did not do. Now within 1 month i.e. Today my kent stopped working again and he visited again and charged me 2000 for same membrane .

Electric kettle was purchased online dated 27.11.2020 with one year warrenty. The kettle didn't work from the month of May 2021. I approached the customer care of Kent RO who advised to contact Chandigarh based service center and also advised to contact Kent Branch officer. Following the guidelines the customer care straightway told the said kettle is not functioning. Whereas the concerned Branch officer kept me lingering and is still doing. I visited to his office so far three times and he never ever met. On contacting he never pick my call. No solution has been so far made, only mental harrasment.