Kent RO Complaints & Reviews

Order # [protected]

Previously I had purchased a Kent Mixer Grinder from Paytm Mall. The mixer jars were broken, the wire was burnt and scratches all over the body. With multiple emails and complaints the "DAMAGED MIXER GRINEDER" was retuned and yesterday a replaced product was received. The packing was good and there was no tampering of seal. We tried to turn on the machine it was not working at all. Tried in different plug points also it was not working. We tried the our old mixer that was perfectly fine. When escalated to Paytm Mall the only thing they want is pictures. Multiple people send a request to send the pictures. I have sent them more that 5 times around 15 pictures each time. They are still checking it seems. I am tired of sending pictures and messages. If I send 10 messages they would reply once only.

Just a logical question - When a company is sending any product, especially in Ecommerce there will be quality checks not 1 or 2 multiple. How is it possible that at the time of quality check they did not find that the product is not in WORKING CONDITION????

That means either the product sold by PAYTM MALL are fake or they are getting products manufactured by local people and selling with brand name like Kent etc.

People should not be CHEATED like this. Please Help me...and others who are getting cheated...

Case id[protected] date[protected] complain registered but not action so my experience is bad for Kent service .

Hello sir,
My service request no. is[protected]. I received a SMS of zero charges and no spare part replacement but your service engineer had charged Rs. 2900. ( 1000 for filters + 1000 for motherboard + 600 UF membrane + 300 service charges). Please clarify and send me the bill.

I have installed the kent grand plus serial no -KR[protected] on 01/05/2020, it till now it has been getting repair every month, after 6 months it got repaired and service men changed the RO, one month back it got repaired and service men came and replaced the filter and charged 4000 rupees and it not working again. Since three days, what the hell, I am fed up with the maintainance every month I want to call and tell the repair issue, .u r advertising with lots of crores and fooling common people, The concentration ur having on branding advertisement, i[censored] place at least 1% on the quality of the product it has reached more than the present.

In Kent water tank there are aunts and other creatures can easily go inside but the care and operators and engineer still that this is so natural don't worry

Product is not working well, so request you to come to the address look after the matter,

My Phone No. [protected]

Addess: House No 11A
Rupali Path, Zoo Road
Guwahati-781024
Assam

Hi all,
This is to inform you that my Kent water filter is not working and have raised complaint for service but till now nobody has came and if I call to customer care even they don’t answer anything just telling same thing it will be attend shortly… I am just fed up. In case i[censored] can’t provide service at least inform us.. complaint information have been attached for your reference..

Your case id is[protected] against serial number kr[protected] is already registered and it will be attended shortly.

Case Id:[protected]
Product Name: KENT ACE EXTRA ZWW 2020
Creation Date:[protected]
Address: 7 10 prince palace industrial estate Kollegal C-H-nagar nalanda gas kollegal Karnataka 571440 koll, kollegal, Chamrajnagar, KARNATAKA, 571440
Warranty Status: In Warranty
Assigned Partner Name: BHARANI SERVICES

Kindly do the needful and give some contact no. As well.

I had purchased a Kent electric kettle on September 2020 which had one year warranty. Now electric kettle is not working due to some technical problem. I have complaint this issue via customer service platform they have provided me some complaint no which has again and again been cancelled by local service provider or someone else. I have contacted area sales manager whose response is also very pathetic.
So this is my humble request kindly provide me some contact details by which I can fix my this problem.

Yesterday on 10th your service technician came and serviced my uv+u[censored]nit
Today checked the water
Thr taste was not good
Checked the flow connection.
It was wrong
The uv and uf are in closed loop.
Sigiment then carbon to tank., this was the connection. What is this, your technician dont know how to connect. It is shame and pity
Poor site also can't upload video or photos

Algae growth in the tank with filtered water. My Kent RO purifier was under AMC till 5th July. I had raised a complaint on algae growth, filter and capacitor change. The technician changed all the filters. However again in a day's time, algae started growing in the tank. Drinking this water is extremely hazardous. This water purifier doesn't meet the standards or it is opposite to the advertisement that they showcase to attract customers

I had booked water purifier code 11076
On Dt: 21:10:2020
I had book a complaint in march for service. I tested the with tds value was 200. Till now on one came and solved it.very bad service from kent.
My warranty will expiry on 24.10.2021

The micro switch has been provided with float for trippingof Ro m/c. The gap betn filter chember portion and check nut is not sealed. Hence small ants are entering into purified water in the tank.This was happened several times, in my Kent RO, due to which all my family members facing Stomoch problem.Please do needful to modify design.Thanking you.
Sanjay Nimje, Ekatanagar, Buldhana Maharashtra.443001 mail [protected]@gmail.com ph [protected]

My Kent was under warranty I registered a complain and I had complained that my kent membrane is not functioning properly and so to change it since it is under warranty. But the service man mukhtar Alam did not change it. He told it will work till 6 months more. I told him that it is already written on the part to get it replaced within 1 year but he did not do. Now within 1 month i.e. Today my kent stopped working again and he visited again and charged me 2000 for same membrane .

Electric kettle was purchased online dated 27.11.2020 with one year warrenty. The kettle didn't work from the month of May 2021. I approached the customer care of Kent RO who advised to contact Chandigarh based service center and also advised to contact Kent Branch officer. Following the guidelines the customer care straightway told the said kettle is not functioning. Whereas the concerned Branch officer kept me lingering and is still doing. I visited to his office so far three times and he never ever met. On contacting he never pick my call. No solution has been so far made, only mental harrasment.

My Kent ro product code is 11032.
During free service your representative Pawan Sahu installed duplicate items in my Kent product. Which later on find when next problem arise with my product. This is a case of fraud please take this matter serriously.

Regards
Ravi Kumar Yadav
Bariyawan bazar kajripokra ambedkar nagar uttar Pradesh 224210

I have a Service Request in Kent Ro and i have Recive a Request no.[protected] and otp but visit any Engineer and closed my Request

Good afternoon,
We purchased a RO plant 6 months back, in this 6 months we are struggling lot with the performance of the machine, several complaints raised but still problem exists.
Last time had membrane issue, that replacement took 15 days, but problem Not yet solved.
Now the machine it's self not working.
We really fed up with the product and service.
Kindly look into this and help us by taking fastest action.
Thanks a lot

I am an old and loyal customer of yours. I now wish I hadn't bought your water filter.

The above service request is pending despite my receiving an SMS saying teh Service Engineer will come on 6th July at 2:30 pm.

I have since made four calls only to your Customer Care, each time getting meaningless assurances or more numbers for me to call.

What I don't understand is why the customer has to follow up for service.
What then is the role of your Customer Care?

A fed up customer,
Dr Neeraja Raghavan
[protected]

Sir, my complete no is
Your request[protected] is assigned to Mr. LALIT-[protected]. Engineer will visit on 06/07/2021 tentatively at 05:30 PM
Please use registered number to contact him.
But this man is rudely behaved and machine is damaged by him .pure pause lane k baad bhi machine m pani overflow raha h service krne turant ba ad vo chla gya. Dobara next day aane k dobara charge lene ko keh raha h.y h kant ro m apni jindgi m y company ka ro nhi lunga.
Thanks Kent Ro

Kent doesn't need àny introduction being a popular brand but what is utterly disappointing is the quality of the parts these days. Within a span of two years we have replaced every possible part within the machine. Replacing filters is understandable but the rest can never be justified. It is not over two months after spending 8K that yet another new problem has cropepd up in the name of the electric board which the company insists that we spend another 2k. We live in an area where power fluctuations are a rarity and the technician handling it is himself surprised that some.or the other problem is cropping up with the unit. I demand for justice regarding the unending expenses that have gone out of control regarding this unit. I am devastated by the quality of the RO unit and it's performance.