Kent RO Complaints & Reviews

Water tank has been overflowing. Sensor has not working properly.

I called Kent customer care for washing machine softener, after 30 minutes I got a call from Kent office, one lady name Muskan from Bengaluru called and said technician will contact.
After some time technician name Salim called and offered one product which has Kent sticker on it,
He fixed that and said bill will get from office, same lady Ms Muskan,
I paid 4800 for this softener,
Now three days over, I didn't get invoice.
Now my worry is the product is original Kent or this people cheated me,
I have telephone number of both Ms Muskan and Technician Salim, if you want I can provide, I need to know the truth, also I need technician to attend to check leakage of the softener.

I ordered a kent purifier a dealer wass assigned to me on 23 july he told me installation will be done on next day 24 july 12pm so I asked him in the morning (24july)
Will he come on time 12pm he said yes
Then after some time I got call from his technician and he told me he will come at 1 pm then I called the dealer why its getting late he told product was not available and because of rain its getting delayed and will come till 1:30, so I told him he should have informed me earlier but then he started talking to me very rudely so I told him to cancel the order but then he said order cannot be cancelled so I agreed at 1pm then I called him at 1 pm he was very rude and told me that he will install at 3-4 pm so I told him to cancel, then he started shouting on me and threatened me and asked where I am and he will come and will see. And then told me that I dont have money that's why I am cancelling he was not agreeing his mistake and was very rude. After cancellation the order he called me many times still he was very rude, I have all the call recording

Without checking the root cause, mechanic is just bent upon changing the motor. Without checking anything, just by visualisation, he told that motor is short circuit. So, needs to be changed. Couldn't justify and prove how motor is short circuit.

Also, warranty is only 3 months, so after every 3 months, customer will be paying 2400 rs.?

This is just equal to looting.

Model Name: KENT SUPREME EXTRA ZWW 2020 kr[protected], In Warranty

There seems to be serious and critical quality issues reagarding Kent RO water purifier back support hook which allows machine to hang on wall.

It is only 4 litre storage capacity water purifier and is not able to hold its own weight due breakage of support hook. I am really very much disappointed due to possibility of damage caused and hence demand...

I have purchased one KENT ACE RO machine on 18.11.2020. The said machine is not functioning properly. Please provide service facility by sending one engineer on urgent basis.

I had purchased one Kent Ro on13.1.2020 and the same was installed on 18.11.2020. But the said machine is not functioning properly now a days. So one representative may be sent immediately from the authorized franchise to solve the problem.

We had requested for sevice and repair for leakage issue from RO machine. Technician lakshmikant yadav assigned by rakesh yadav. Lakshmikant yadav came and just opened machine without checking root cause of leakage and said he required to change each part, we said ok give us charges details and brie[censored]s on issue. Technician said issue will get resolved once he replaced all the parts, we said ok proceed. All part were replaced by him and after filling water till 3L it again started running out from purified water container, we called him. Technician came on 2nd day he said leakage problem is from motor so he need to change motor otherwise leakage will not get resolved.
So basically technician should check before stating for any replacement.
Be aware with this people, they don't know anything. They just visit and ask you that we will have to replace everything to resolve that particular issue.

I had purchased one kent ace watr purifire machine on 03.11.2020 and the said machine was installed on 18.11.2020 but due to some machinacal defect the said mchine is not functioning properly . I had already complaint the said on 18.0702021.On the basis of the said complaint one representative from eden enterprisees visted my residence on 19.0702021 and reported some parts of the machine is not working properly and the same will be replaced as the machine is now warranty period. So you are requested to send one representtive from m/s eden entersentative today to solve the problem.

Thanking you.

I had buyed the Kent Ro Pride plus 11067 20 Days back from Flipkart it worked well for 10days after that purification of water was going slow for 8 -9 hours for full tank.
Raised complaint to Kent problem solved after 1 day again it stopped. Again next day I had raised complaint again after 1 day the service man came and repaired it small mistake of before service person kept the pipe in the gap of sensor it was stopped after filling tank. Next service person came and resolved but this time service person again damaged the full equipment of kent membrane. on that day I had said PPM was increasing from 30 to 100ppm why it was increasing he said after 100 it will stop but today taste of water odour was changed and the machine is working slow 8-9 hrs service person irresponsible. please look into this query and solve as early as possible. i don't want the Kent Ro Purifier please refund me the money back.

Kent RO (GrandPlus -11001) is full of malfunction, even though after regular service of this product i faced lots of problems from this product.

1) hardware fault
2)power related fault
3) leakage fault from storage tank
4) low quality of cartage used by company
5) costly repair

Based on above issues, requesting respective team or departments to make some good better quality product as we are suffering a lot becasue of your faulty products.

He wrongly installed pre purifier intentionally. He took the money for the pre filter but badly resize and inserted it. It was free inside the tube. Totally not working situation. If they do like this intentionally then how do we know the faulty. But fortunately, after 6 months I have opened it and Shaw the situation.

I have purchase kent electric kettle (1.2 l 16056) throught flipkart order id:-od[protected] purchase date:-17 sep 2020
one year product warranty the date of purchase.
(1)issue is kettle not working (not heating)under warranty product.
(a) i have complained many time since april 2021 .Through call, email, and chat .Case id generated on my complain but no any solution is affected.Till now no action has been taken on this.I also contacted the supervisor of the company and asked to wait for 24 hours, but no any respose
(1) my last case id[protected]
please kindly solve this issue as well as possible

We have requested for service 10 times
No one has come for service we have never seen such bad service it's been 8months we bought
I don't want this Kent purifier kindly take your Kent and give us our money back
Worst service

Newly brought electric kettle purchased through amazon is not working within 30 days. Since the return window has been closed by Amazon (10 days only), this product needs to go through warranty service by Kent. Three service requests submitted, 6 reminder emails sent, 2 times twitter has been done and no action has been taken until now. All the submitted requests are cancelled without specifying any reasons.

Here are the detsils :

Case ID[protected],[protected],[protected].

Kindly send efficient service person for resolve the problem which has repeatedly occurring.

I order kent Supreme Extra water purifier i called to service guy to do installation he is tacking very rudely instead fo this do some thing else he is 3 or 4 days to do installation i ### ur service call me [protected]

I purchased Kent Hand blender in November 2020 but after first use it stopped working then summited to service center in December 2020. From that time till date I have not received it back. Did so many complaints to customer care but get only fake promises. Now I lost 7 months of its warranty period and still Hand blender is not in my hands.

Order # [protected]

Previously I had purchased a Kent Mixer Grinder from Paytm Mall. The mixer jars were broken, the wire was burnt and scratches all over the body. With multiple emails and complaints the "DAMAGED MIXER GRINEDER" was retuned and yesterday a replaced product was received. The packing was good and there was no tampering of seal. We tried to turn on the machine it was not working at all. Tried in different plug points also it was not working. We tried the our old mixer that was perfectly fine. When escalated to Paytm Mall the only thing they want is pictures. Multiple people send a request to send the pictures. I have sent them more that 5 times around 15 pictures each time. They are still checking it seems. I am tired of sending pictures and messages. If I send 10 messages they would reply once only.

Just a logical question - When a company is sending any product, especially in Ecommerce there will be quality checks not 1 or 2 multiple. How is it possible that at the time of quality check they did not find that the product is not in WORKING CONDITION????

That means either the product sold by PAYTM MALL are fake or they are getting products manufactured by local people and selling with brand name like Kent etc.

People should not be CHEATED like this. Please Help me...and others who are getting cheated...

Case id[protected] date[protected] complain registered but not action so my experience is bad for Kent service .