Kent RO Complaints & Reviews

Electric kettle was purchased online dated 27.11.2020 with one year warrenty. The kettle didn't work from the month of May 2021. I approached the customer care of Kent RO who advised to contact Chandigarh based service center and also advised to contact Kent Branch officer. Following the guidelines the customer care straightway told the said kettle is not functioning. Whereas the concerned Branch officer kept me lingering and is still doing. I visited to his office so far three times and he never ever met. On contacting he never pick my call. No solution has been so far made, only mental harrasment.

My Kent ro product code is 11032.
During free service your representative Pawan Sahu installed duplicate items in my Kent product. Which later on find when next problem arise with my product. This is a case of fraud please take this matter serriously.

Regards
Ravi Kumar Yadav
Bariyawan bazar kajripokra ambedkar nagar uttar Pradesh 224210

I have a Service Request in Kent Ro and i have Recive a Request no.[protected] and otp but visit any Engineer and closed my Request

Good afternoon,
We purchased a RO plant 6 months back, in this 6 months we are struggling lot with the performance of the machine, several complaints raised but still problem exists.
Last time had membrane issue, that replacement took 15 days, but problem Not yet solved.
Now the machine it's self not working.
We really fed up with the product and service.
Kindly look into this and help us by taking fastest action.
Thanks a lot

I am an old and loyal customer of yours. I now wish I hadn't bought your water filter.

The above service request is pending despite my receiving an SMS saying teh Service Engineer will come on 6th July at 2:30 pm.

I have since made four calls only to your Customer Care, each time getting meaningless assurances or more numbers for me to call.

What I don't understand is why the customer has to follow up for service.
What then is the role of your Customer Care?

A fed up customer,
Dr Neeraja Raghavan
[protected]

Sir, my complete no is
Your request[protected] is assigned to Mr. LALIT-[protected]. Engineer will visit on 06/07/2021 tentatively at 05:30 PM
Please use registered number to contact him.
But this man is rudely behaved and machine is damaged by him .pure pause lane k baad bhi machine m pani overflow raha h service krne turant ba ad vo chla gya. Dobara next day aane k dobara charge lene ko keh raha h.y h kant ro m apni jindgi m y company ka ro nhi lunga.
Thanks Kent Ro

Kent doesn't need à ny introduction being a popular brand but what is utterly disappointing is the quality of the parts these days. Within a span of two years we have replaced every possible part within the machine. Replacing filters is understandable but the rest can never be justified. It is not over two months after spending 8K that yet another new problem has cropepd up in the name of the electric board which the company insists that we spend another 2k. We live in an area where power fluctuations are a rarity and the technician handling it is himself surprised that some.or the other problem is cropping up with the unit. I demand for justice regarding the unending expenses that have gone out of control regarding this unit. I am devastated by the quality of the RO unit and it's performance.

When ever we call in Kent Ro customers care Center the executive behaviour is very very bad she is very rough in talking full of attitude, and the service person has no responsibility they promise to do the work but we have to call them, not satisfied with the Kent services they only take money and not provide service.

My Kent ro tap easily broken

The tds of water that we were drinking was 30ppm only. And the service centre be care of indore doesn't take any responsibility. He changed all the filters and still couldn't control the TDS. I think they are using old filter membrane and just changing the date outside. He seams to be a fraud and I'll.not tolerate if it is about the health of my family. I have asked thrice for a senior technical person who can help us out but Kent always send some authorised service centre person and they start to sell their packages and cursing the other service centre. This is not solving my problem. As a renowned company it's your responsibility to treat your customers well and atleast don't take issues like water lightly. Lemme know if you cannot solve it in written so that I can share it with people and they should not fall in your trap of swaach ghar. Maintain some standards I would suggest

I purchased Elegant Plus in November 27th, 2020, during the Covid-19 pandemic. Right after the installation, the technician found a problem with one of the filters. I asked him to replace the machine as I was not willing to install a faulty machine. I called the sales person also to replace the machine. Even after several calls, they didn't replace the machine, instead replaced the faulty filter and completed the installation. Cast Number :[protected]

Just after 2 months (10th Feb 2021), I had to book a service call as the water flow through the waste pipe reduced. Case Number :[protected].

Again in May, water flow through the waste pipe reduced. Called Kent customer care, logged a service request on 11th May, case Number :[protected]. After the service the taste water completely changed and it was taking almost 3 hours to fill 8 liter tank. Called the customer care and logged another service request on 13th May (case Number :[protected]. A different technician came and changed a filter.

Again in June, water flow through the waste pipe reduced. Logged service request[protected] on 12th June. Service was done on 14th June.

Today, on 5th July, the machine has completely stopped filtering water and water flow through the waste pipe reduced.

I had to allow several technicians multiple times to enter my house to service a faulty machine during Covid-19 pandemic within 6 months of buying a new machine just because KENT didn't replace the faulty machine on the day of installation and let their customer suffer.

I want a refund or a complete replacement of the machine. Requesting an immediate action on this matter.

Water is oning continuously and coming slowly so this our complaint

Kent RO machine was serviced and repaired by RO service sector 10 Noida at 37/1 BI Lines Meerut cantt
Rs 2435 was charged and bill was given
The machine didn't function after repair and there was no response from repairer despite repeated complaints
The issue needs to be investigated since a spurious motor was installed after removing a functional one
Request to lodge a complaints against the concerned and compensate the customer
Failing which a legal case will be filed with consumer forum and other concerned agencies

Till today the kettle is not repair and not delivered to me.
Please help me out.

I requested service by phone on 28.06.21 at 2.04 pm with kent companies amc m/s shree ganesh - charkop, kandivali (west) mumbai -400067 - on phone number [protected]. Not attanded again i phoned on 30.06.2021at 4.26pm told me i will attand today it self he is on the way. I am waited but not turned. Again i phoned today dt.03.07.21 again same answer that will attand today it self. Again not attanded. I haven't expected like this type of service by your amc m/s shree ganesh. Please look in to the matter and take action at the earliest.

Last month Mr. Santosh Patil, who told us that he is authorized person from Kent, was charged us 2300 for motor replacement not given bill.
He gives us one year guarantee but that macchine of kent failed in one month only and not working from last 8 days.
From 8 days I am calling him on his mobile no [protected]., but he is talking very rudely. Please tell me what to do?

No proper response from SDH enterprise and I am facing it for the second time . Two days without drinking water and still you are saying best service when compare to others . Totally disappointed. Even if you don't come please inform to customers . They will arrange for alternative and they are not iditos to wait..

I have purchased Kent RO in 2014 at Hyderabad for my family(2 adults+2 children's) and in initial days RO performed for 3 years without any problem and than following are frequency for replacement of filter kit:

1) First filter kit in 2017 @ Rs.3500/-
2) Second kit on 07.11.2019 @ Rs.6450/-(second replacement)
3) Third kit on June 2020 @ Rs 1800 i.e. within one year.
4) Finally again 4th replacement on 11.06.2021 @Rs.4, 350/- i.e. within one year again.

All above kit replacement is done by Kent RO service center and my source of water is also not changed. It means the product quality of KENT spares are not good and fails normally within one year. So, after purchase of this unit i have spend more than Rs.16, 000/- to keep my RO in running condition. I am attaching some of bills for reference.

You have put a timer in kent ro system to stop functioning after one year so consumers will call for service. But after requesting for service call no one is ready to attend the call since 6 days.
Since it is essentiall service, I feel your service is worst and I have to change the product and go to consumer forum against kent

Dear Sir/Madam,
I bought Kent RO 8months before the water is not getting filtered and I am raising the issue from the month of May but no proper service is provided and I even changed both the filters still facing the issue kindly resolve asap.