Kent RO Complaints & Reviews

Service and repairs expense for last 10 months is 11, 000 INR. This is supposed to be way below the industry standards and amounts to around 60% of the cost of machine.
The machine is just 1.5 years old.

Only option remaining is to throw the machine in garbage, unless Kent seriously wants to take this matter up and ensure that others dont suffer like me.

10 days back we changed 2 filters and 1 membrane worth rs 3000 but after that we are getting stomachache whenever we drink water and also motions.
This is not good service at all.
Our health are not good now.
This issue needs to be addressed asap.

Sir/Ma'am
Maine 26/05/18 ko Kent grand plus mineral RO liya tha jiski samay samay par service bhi karwayi 02/10/2020 ko RO membrane, inline corbon, inline seedium and scadunent ( in parts ki spelling bill me se dekhkar likhi he kuchh galat bhi ho sakti he please use sahi padhen) jiska payment 4000 tha kiya phir uske bad 31/01/21 ko pump 2400+ s.v. 300 =2700 ka payment kiya, jiske baad machine me se kuchh awaz aane lagi jiski complaint ki visit 07/02/21 ko hui, hame ye samjhaya gaya ke kisi kisi machine me aisi awaz aati he isse kuchh farq nahi padega, isse pehle 01/02/21 ko bhi complaint ki thi, ab 18/07/21 ko jab awaz bahut zyada badh gai tab karwai, 10/09/21 ko visit me bataya ke kai part change honge aur lagbhag Rs 6100/- lagenge meri aapse request he kyuki part lagte hi problem shuru ho gai thi isliye ye sare part without charge change kiye jayen

I am tired of my new Kent RO purifier

Water is not coming, even for 5 hrs only a small glass of water is coming.

Dear Sir
I gave a call to customer care number [protected] at Bangalore on 31 Aug 21 requesting to get the Kent RO machine repaired. They sent two people one called SAHINSHA( Banking name) and other MD AFNAN KHAN.

They visited my home and repaired the machine. ₹ 5000.00 was the charge asked by them. I immidiatly in presence of SAHINSHA sent 5000.00 through Phone Pay. But due to some problem it was showing pending. He said it will not be deposited when it showes pending and he told me send to other macanich AFNAN KHAN. I told him that it will be deposited after some time but he did not listen to me. Then I sent 5000.00 to AFNAN KHAN which he received it

After a day I found earlier 5000.00 sent to SAHINSHA was also deposited to his account.
I requested SAHINSHA to check and return. He agreed also. But now he is not responding to my calls nor he is responding to my messages. Even customer care number not picking up my calls.

Requested to take action immidiatly to refund the excess payment made. And also to provide bill which is not given by SAHINSHA.

I registered a complaint with KENT on 28th august and the service person came and chacked the machine and then told me that filters are not working properly and needed to be change and changed them at the rate of INR3750 and gone but after 2hrs it showed HIGH MINERALS and when i contacted him he said that this problem will go and today on 6th september i rescheduled the complaint with same problem and this time the ROFLOW was low and the engineer came and told that the flush out pipe has blockage and needed to be changed and he seen the pipe but their was no problem and then also he cutted the pipe and said that installation person will come and will make the way out And Ro FLOW will come good after 1hr but its 8hrs and the ;problem persists and this time its showing low minerals and the service people aren't answering my call and saying that the motor has been blown off . But this can't be possible cause i buyed the product exactly 1year back and the service was done periodically and now as a excuse they are stating that installation was done wrong but that can't be possible either cause the installation was done by KENT people itself. KENT is such a pathetic company and untrustworthy company and not a genuine one and the trust breaking one. SAHME ON KENT, SHAME ON KENT SERVICE PEOPLE AND SHAME ON KENT SERVICE PEOPLE

Dear sir/ madam,
This is to inform that even after repeated confirmation by the RO service person that he ll come and check the RO, he never turned up. I keep calling from other number because they block me . When I m talking they will say I m sending in one hour and nobody turns up . We are begging for water everyday from our neighbours . Worst services I have come across or probably all of this is happening because it's under warranty period .
I will be grateful if you look into the matter .
All other efforts have gone in vain .
My address is
House no 647-A, Raghunath Enclave, Faridkot Military Station, Faridkot, Punjab 151203.

Thanking you

I am suffering for customer service from long time. All the Representative are very lazy. Even my RO is in warranty as bought before 3.5 month they are asking for the money to activate my warranty. I have valid online FlipKart bill as well. Please guys never go with Kent even they give you free product. Rating 0/10

My Mobile number is [protected]

Dear sir,
We hv taken amc from Kent ro company but they failed to provide preodic chk to equipment. Pump got corroded and leaked. We paid service charge after two visit still ro leakage not stop.
Please see the complaint.
Thanks
Yogesh setia
Lakshmi embroiders Pvt Ltd
[protected]
D1/2 janak puri
New delhi
110058

Vacuum cleaner 16068 not working still now

This is to inform my RO has been completely shut down after the maintenance done on[protected]

Hi,
When I have bought Kent RO machine, few years back, then we have got the technician number to install the machine and for further assistance or service.
One time he came few days back to clean the filter as water flow was very slow. After few says only, same issue is happening again and he is not coming after doing several calls.
Technician name is Niraj and his number is +[protected]

Dear Sir / Madam
On 25th August, 2021 on my request your service technician visited my residence at Noida. After monitoring my machine he told me that it will cost Rs5420 and my machine will work as a new machine. I agreed to it and he changed a few spares. I also informed him that next week I will be shifting my residence to Delhi. He assured me that there will be no problem. After shifting I called your service man to re-install which was done at a charge of Rs320 on 31st, August 2021. After a few hours of re-installation water started overflowing. On my complaint the technician who visited informed me that I should pay another Rs2400 for the pump which is leaking.
Right now I am buying mineral water paying a whooping amount as my RO is not working.
Had the technician told me earlier, I would never had invested so much in the old machine. Your regional manager to whom I called today Mr Devendra (contact no [protected]) told me that he is ready to replace the part free of cost only if I do a AMC with your company.
It seems I am trapped and cheated by a reputed company like kent.
Kindly resolve my matter at the earliest.

Regards

I had shifted from JP Nagar to uttaranhalli I had called them for uninstallation 1 week in advance they never bothers to come and for installation also they did not come
I had also requested them to come for servicing of rofilter but they did not come
I request anbody to think before purchasing Kent RO filter cause their after sale service is very poor

I have purchased kent pearl purifier and its been not working for a 4 weeks now.. i tried to book service through your ro number [protected] on 13th august and a complaint no CMPL 469267 is issued... but no one came for service. after that i booked service on 19th, 20th, 24th, 27th, 28th, of august ... but no one called me or willing to give service for the product... if the company is not willing to give service please issue me a service denial letter..

We have installed (Kent Ace Plus 8 L RO + UV+ UF + TDS Water Purifier ) invoice dated 08.06.2020 during the peak of Pandemic, and it is full of malfunction, even though after regular service of this product I faced lots of problems. In a very short span of time the motor failed and it had been replaced in May 2021 just one month before expiration of warranty. In July 2021 suddenly, I saw as the warranty period expired, the machine became faulty. Then I raised a request for service then an attendant/technician visited and recommended, you have to replace all these parts to the machine and make a quotation for Rs. 6500/- (Copy enclosed).I had purchased it for Rs. 16, 000 approx right before a year. I have to bear this cost more within a year, they had not conveyed any issues like this when the product was in warranty. As the product is out of warranty, it is recommended to change all these parts and the motor which had been replaced a month ago also wants to be changed because of not giving the right pressure. Means every quarter i have to bear almost 10, 000 to 15, 000/- per quarter, wheather having 3 years of service remaining. Very Pathetic service, making money rather than giving better services. Very disappointed.
Hence, it is therefore requested that the Kent team must pay attention towards resolving all my issues and make my Kent RO re-operational.

I intent to raise the issue in a consumer court if no concrete action is initiated at your end. Hope prompt action would be initiated and the machine would be made functional at an earliest.

I purchased Kent RO water purifier and installed on 10.11.2020.Not satisfied with the product since then .Called for replacement with fresh one which was refused by the company. Totally dissatisfied with the service center allotted but the company never changed it inspite of repeated requests.Again the machine is not working and sent three mails to Kent for replacement and change of service center for which I have not received any response from them by way of call or mail.
Very poor service.Let them take back their product and give me a full refund of money.I do not want their product anymore.I need an immediate action

I had bought kent grand in jul 2018. So far the machine was working fine as it was also under warranty till off late.

However, In jul, when the warranty expired, all of a sudden, everything needed change... and the equipment is still not functional even after 6-7 visits since jul 2021.

All major parts have changed, including the motor, choke, carbon filter, candle, tds controller. Every time the technician comes, he changes a part, then when I call him again, he comes changes another part!! Now the membrane and one more part needs change!!!

I have already spent more than half of the cost of a new RO and the equipment is still not working. What were they waiting for? Expiry of warranty?

I can understand that some parts do wear out and need change but why couldn't the technician tell me this in the first visit itself??

It could have helped me decide whether I would go for repair or new RO as the cost today is coming to same !!!

At least, I would have been mentally at peace... now, I have spent money, wasted 2 months and the machine after recent visit by technician is dispensing hot water . Badly disappointed KENT, pathetic!!!

I have purchased a ro mechine under my name. Tecnition came and installed the device. Within three months my mechine is making vibration and sounds. The water is not pure. And when I tried to register complaint. They said the mechine is not under your name. And I got a complaint number [protected]. But without my concent the complainant is closed. And the product is still not under my name and kent service is playing drama like, it not our problem. Call the purchaser. And keep on kicking like a ball., It's highly unsatisfied and dreadful action from kent.