Kent RO Complaints & Reviews

Approached for demo of your product as provided in your portal. So far no person of your company has contacted me by any means except sending photos of different products through SMS. The photos are already viewed in your portal. The issue is free demo as per your policy.
Please confirm whether your company is interested for marketing or depending on misguided publicity.
In case no demo is arranged shortly, I will switch to other product available in the market.
I am using live guard water filter for the last 15 years and want to replace with your product based on your publicity.

There is no lockdown.you are evading service. this is not right.

Case id-
[protected]

I had purchased Kent RO 10 months back. And we are already facing a lot of issues in 10 months.

Right now, the sedimentary filter is not working. The product is still under warranty but I am still asked to pay around 1000 Rs. Since the day I have purchased your product, I am experiencing a lot of problems and spending a lot of money on it. When i contacted the customer care, they are not ready to listen and only talking about the company policy.

Request you to look into this. If you cannot resolve this issue then kindly replace the machine.

Poor servicing from Kent RO service centre at Irinjalakuda. Not responding on time. Now machine down for days. Still not came.

Very poor

After constantly complaining no one helped..my product is still.lying without support of kent

Even after emailing pics of warranty card & invoice, they never updated the info. Moreover charged 4k for 3 filters replacement within 1 year without checking anything but just the alarm indication. I want my money refunded. Degraded services.no call from area manager yet. Unfortunately we need to take ro filters from such brands who don't care. Sick !

I have purchased RO Two year before.
This RO get stucked around 12 times.

13000 was the cost
Other then this cost in last one year I spent 10000 extra on repair.

Sometime candles sometimes internal machine.
Never received any feedback calls, technician are fraud.
Very disappointed

Hi. Kent
I requested the service regarding my water filter.
And I received sms as the technician will visit the next day.
But another two technicians called me as not addressing their names. Even they asked me my address though I already registered my address in KENT app.
How could I trust them?
So I asked one of technician (im not still sure he is verified technician or not) to bring his ID card.
He says that he left it at his office.
So I rejected his coming.
Though my status in app is cancellen, I got 5 more times of calls from KENT.
Plz do it properly not bothering customer.
And let the technician bring the id card whether is from verified person or not.
Otherwise we can't call the service.

Sir/Ma'am
Maine 26/05/18 ko Kent grand plus mineral RO liya tha jiski samay samay par service bhi karwayi 02/10/2020 ko RO membrane, inline corbon, inline seedium and scadunent ( in parts ki spelling bill me se dekhkar likhi he kuchh galat bhi ho sakti he please use sahi padhen) jiska payment 4000 tha kiya phir uske bad 31/01/21 ko pump 2400+ s.v. 300 =2700 ka payment kiya, jiske baad machine me se kuchh awaz aane lagi jiski complaint ki visit 07/02/21 ko hui, hame ye samjhaya gaya ke kisi kisi machine me aisi awaz aati he isse kuchh farq nahi padega, isse pehle 01/02/21 ko bhi complaint ki thi, ab 18/07/21 ko jab awaz bahut zyada badh gai tab karwai, 10/09/21 ko visit me bataya ke kai part change honge aur lagbhag Rs 6100/- lagenge meri aapse request he kyuki part lagte hi problem shuru ho gai thi isliye ye sare part without charge change kiye jayen my phone number is [protected] mail id is [protected]@gmail.com

Service and repairs expense for last 10 months is 11, 000 INR. This is supposed to be way below the industry standards and amounts to around 60% of the cost of machine.
The machine is just 1.5 years old.

Only option remaining is to throw the machine in garbage, unless Kent seriously wants to take this matter up and ensure that others dont suffer like me.

10 days back we changed 2 filters and 1 membrane worth rs 3000 but after that we are getting stomachache whenever we drink water and also motions.
This is not good service at all.
Our health are not good now.
This issue needs to be addressed asap.

Sir/Ma'am
Maine 26/05/18 ko Kent grand plus mineral RO liya tha jiski samay samay par service bhi karwayi 02/10/2020 ko RO membrane, inline corbon, inline seedium and scadunent ( in parts ki spelling bill me se dekhkar likhi he kuchh galat bhi ho sakti he please use sahi padhen) jiska payment 4000 tha kiya phir uske bad 31/01/21 ko pump 2400+ s.v. 300 =2700 ka payment kiya, jiske baad machine me se kuchh awaz aane lagi jiski complaint ki visit 07/02/21 ko hui, hame ye samjhaya gaya ke kisi kisi machine me aisi awaz aati he isse kuchh farq nahi padega, isse pehle 01/02/21 ko bhi complaint ki thi, ab 18/07/21 ko jab awaz bahut zyada badh gai tab karwai, 10/09/21 ko visit me bataya ke kai part change honge aur lagbhag Rs 6100/- lagenge meri aapse request he kyuki part lagte hi problem shuru ho gai thi isliye ye sare part without charge change kiye jayen

I am tired of my new Kent RO purifier

Water is not coming, even for 5 hrs only a small glass of water is coming.

Dear Sir
I gave a call to customer care number [protected] at Bangalore on 31 Aug 21 requesting to get the Kent RO machine repaired. They sent two people one called SAHINSHA( Banking name) and other MD AFNAN KHAN.

They visited my home and repaired the machine. ₹ 5000.00 was the charge asked by them. I immidiatly in presence of SAHINSHA sent 5000.00 through Phone Pay. But due to some problem it was showing pending. He said it will not be deposited when it showes pending and he told me send to other macanich AFNAN KHAN. I told him that it will be deposited after some time but he did not listen to me. Then I sent 5000.00 to AFNAN KHAN which he received it

After a day I found earlier 5000.00 sent to SAHINSHA was also deposited to his account.
I requested SAHINSHA to check and return. He agreed also. But now he is not responding to my calls nor he is responding to my messages. Even customer care number not picking up my calls.

Requested to take action immidiatly to refund the excess payment made. And also to provide bill which is not given by SAHINSHA.

I registered a complaint with KENT on 28th august and the service person came and chacked the machine and then told me that filters are not working properly and needed to be change and changed them at the rate of INR3750 and gone but after 2hrs it showed HIGH MINERALS and when i contacted him he said that this problem will go and today on 6th september i rescheduled the complaint with same problem and this time the ROFLOW was low and the engineer came and told that the flush out pipe has blockage and needed to be changed and he seen the pipe but their was no problem and then also he cutted the pipe and said that installation person will come and will make the way out And Ro FLOW will come good after 1hr but its 8hrs and the ;problem persists and this time its showing low minerals and the service people aren't answering my call and saying that the motor has been blown off . But this can't be possible cause i buyed the product exactly 1year back and the service was done periodically and now as a excuse they are stating that installation was done wrong but that can't be possible either cause the installation was done by KENT people itself. KENT is such a pathetic company and untrustworthy company and not a genuine one and the trust breaking one. SAHME ON KENT, SHAME ON KENT SERVICE PEOPLE AND SHAME ON KENT SERVICE PEOPLE

Dear sir/ madam,
This is to inform that even after repeated confirmation by the RO service person that he ll come and check the RO, he never turned up. I keep calling from other number because they block me . When I m talking they will say I m sending in one hour and nobody turns up . We are begging for water everyday from our neighbours . Worst services I have come across or probably all of this is happening because it's under warranty period .
I will be grateful if you look into the matter .
All other efforts have gone in vain .
My address is
House no 647-A, Raghunath Enclave, Faridkot Military Station, Faridkot, Punjab 151203.

Thanking you

I am suffering for customer service from long time. All the Representative are very lazy. Even my RO is in warranty as bought before 3.5 month they are asking for the money to activate my warranty. I have valid online FlipKart bill as well. Please guys never go with Kent even they give you free product. Rating 0/10

My Mobile number is [protected]

Dear sir,
We hv taken amc from Kent ro company but they failed to provide preodic chk to equipment. Pump got corroded and leaked. We paid service charge after two visit still ro leakage not stop.
Please see the complaint.
Thanks
Yogesh setia
Lakshmi embroiders Pvt Ltd
[protected]
D1/2 janak puri
New delhi
110058

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