Kent RO Complaints & Reviews

Dear Sir / Madam
On 25th August, 2021 on my request your service technician visited my residence at Noida. After monitoring my machine he told me that it will cost Rs5420 and my machine will work as a new machine. I agreed to it and he changed a few spares. I also informed him that next week I will be shifting my residence to Delhi. He assured me that there will be no problem. After shifting I called your service man to re-install...

I had shifted from JP Nagar to uttaranhalli I had called them for uninstallation 1 week in advance they never bothers to come and for installation also they did not come
I had also requested them to come for servicing of rofilter but they did not come
I request anbody to think before purchasing Kent RO filter cause their after sale service is very poor...

I have purchased kent pearl purifier and its been not working for a 4 weeks now.. i tried to book service through your ro number [protected] on 13th august and a complaint no CMPL 469267 is issued... but no one came for service. after that i booked service on 19th, 20th, 24th, 27th, 28th, of august ... but no one called me or willing to give service for the product... if the company is not willing to give service please issue me a service...

We have installed (Kent Ace Plus 8 L RO + UV+ UF + TDS Water Purifier ) invoice dated 08.06.2020 during the peak of Pandemic, and it is full of malfunction, even though after regular service of this product I faced lots of problems. In a very short span of time the motor failed and it had been replaced in May 2021 just one month before expiration of warranty. In July 2021 suddenly, I saw as the warranty period expired, the machine became...

I purchased Kent RO water purifier and installed on 10.11.2020.Not satisfied with the product since then .Called for replacement with fresh one which was refused by the company. Totally dissatisfied with the service center allotted but the company never changed it inspite of repeated requests.Again the machine is not working and sent three mails to Kent for replacement and change of service center for which I have not received any response...

I had bought kent grand in jul 2018. So far the machine was working fine as it was also under warranty till off late.

However, In jul, when the warranty expired, all of a sudden, everything needed change... and the equipment is still not functional even after 6-7 visits since jul 2021.

All major parts have changed, including the motor, choke, carbon filter, candle, tds controller. Every time the technician comes,...

I have purchased a ro mechine under my name. Tecnition came and installed the device. Within three months my mechine is making vibration and sounds. The water is not pure. And when I tried to register complaint. They said the mechine is not under your name. And I got a complaint number [protected]. But without my concent the complainant is closed. And the product is still not under my name and kent service is playing drama like, it not our...

I am not happy with Kent service team, Had lodged the complaint on 30th Jan (complaint no [protected]) for filter issue and technician Balaji came and changed the all three filters ( CR NO SP MEMBRANE 8 HIGH FLOW- 1qty, POP-FRT 550/660- 1qty, POWP-INLINE CARBON FILTER 8-1 qty ) costed rs.4000/- 1st of feb 2021 and said that minimum 1 year will come for next replacement.

As per your warranty for 3 months the filter was not working...

I have repair my KENT grand RO in the month of JUNE21. I have paid for the repair and service for an amount of approx. Rs.2000.
We have not crossed 2 and half month of service and repair of water discharge into the storage tank. The same issue has occurred and a lot of time is taking to store the water in tank.
Is this type of service and repair is made by kent service person.?...

There has been no communication from Kent, neither there is any response to numerous calls made throught out the day. Even no response from the entire escalation matrix team from engineer Dinesh pal singh, service franchise Noida 59 service, area service manager Ajay kumar Rawat, Regional service manager Sandeep Sharma.
The issue is regarding the change of filter as the purifier is dead and needed the change on an urgent basis....

Hello,
My disappointment with the customer service of KENT keeps increasing.
Yesterday, I received a call from your team promising me that a service agent will get my issue fixed on the same day. I also received a call from a service agent who promised me that he will visit our place in the afternoon.

But he never turned in nor did he has the courtesy to tell me that he will not come in. I had to reach home leaving...

I had purchased a KENT RO Grand Star ZWW MRO Water Purifier KR[protected] on 24th July 2020 which was installed the same day.

The unit stopped working on 10th Aug 2021 and I registered a service request on the KENT Service App as per below details

Case ID:[protected]
Created on: 10.08.2021 @ 07:14:45
Acknowledgement received via SMS on: 10.08.2021 @7.30pm
Service Technician visited on: 11.08.2021...

I purchased and installed Kent ACE on 23/03/2020. I am staying in electronic city, bangalore and since the water is not good so I go for a good filter and after checking many I decided to purchase Kent ACE. After few months it started giving issues, sometimes not filtering, some times all water goes by waste pipe, sometimes motor is not working. With in 1 year I raised service requests more than 7 times and their engineer comes and fixed...

After fill the water in the box water automatically leaked from DRAIN PIPE. water wasted and water drained. already complained in the nearest CARE OF KENT. but they arenot resolve yet and not pick my call. kindly resolve it ASAP
plz plz plz

plz repair or exchange or return the product.
my no - [protected]...

This is regarding the KENT RO purifier we are using for close to 4 years now. We changed the RO Membrane on 22nd April 2021. However, in less than 3 months, the quality & taste of the water got changed. So, I had raised the request with the service agent. Though they responded, the solution never arrived. They put me to a service engineer and the same happened. I raised a service request with customer care and for an unknown reason, the appointment...

The Kent grand. RO was purchased in Dec 2018 and was supposed to have 4 years of free service
We got call from service centers from different service stations after 1 year but no one ready to come when we told them this model has 4 year service and supposed to be free
Once it is informed that it should be free, no one turned up after calling them several times .
Now it is more than 2.5 years and no free service done...

I logged a case for a regular service for my Kent RO machine. The engineer name was Atanu Sarkar and he visited my house on 11th August. He was hesitant to do the complete service and his behavior was not good. The motive of the person was not good. When I said to him to do the complete check, he said it is not possible. After he went, I saw that the outlet was not working. The discharge of water is not happening at all. I did not share the...

We installed Kent RO under sink. problem we observed is the tap which is fixed above the sink under that some leakage is happening. Also, observing Rust is forming in that tap position....

Smart services located at ramgarh, jharakhand. This service centre has no manner how to talk with customer. I have been trying many request for installation but they did not gave clear information to come. They says that we have no time for installation for you and saying that we will come on monday....

I purchased Kent 16052 Electric Kettle 10 Aug 2020. But I regularly used this kettle before 2 months ago and after 2 months used kettle leaked from bottom side. Bill attached.
Please fix this issue as soon as possible.
Then after two-three days technician Naveen kumar, vasant Kunj service centre new delhi
(+[protected]come and check electric kettle and said that repairing not possible at on-site(my home) and kettle...