Kent RO Complaints & Reviews

We have been calling the Kent customer care number [protected] for service from 4th June 2021. The machine was installed on 16/8/2020. The local distributor called once and said that he would come the following day but did not come. On 23th June we get a message from Kent that the service is canceled.
I have been calling the above customer care number several times to speak to the manager on duty, but some of the revert that I have got is Manager is busy or not come for duty. One of the ways they cut the call is saying that the manager will call in two hours. But this call never happened from the manager's end.
Highly pathetic and unprofessional service and attitude from the customer service team. It feels like their 3 year warranty and guarantee are just fake words., as they don't honer their promises.
Never recommending this product to anyone.

Product serial no kr[protected] and kr[protected] and not working. The product is under warranty. Kindly do the needful at the earliest.

Not Functioning, the machine is not suppling the water.

Last month 24th May 2021. Informed that he is authorised service person. He came and change parts. Charged rs 8000 and left after some hour water purifier stop working. From that day there is no response for calls or messages.
It's very bad company authorised such person for service center.
He said he is has office at Janakapur road, bangalore.my machine. Kent grand water purifier.. Contact me or I will complain consumer court.. i even attached bill also
My no [protected]

I registered a service request 4days back but nobody has come yet.very poor response.somebody calls in the morning that they will come in the evening than they call in the evening that they will come next day.this is going on since 4days.very disappointing and very unprofessional.wont recommend Kent RO to anybody

We bought the kent grand plus zww mro online on 22nd may 2020, in which the company official site and had contacted to me with the distributor. But within just three four days the machine stopped working then we talked to the distributor he suggest me for servicing. Next day the technician came home and did sediment filter changes on the machine.

The machine stopped working again within the next three days. Again the customer service came home and changed the sediment filter, carbon filter and candle of the machine for the second time.

And after that again the machine stopped working and the service person again fixed something in it. The machine stopped working again only two hours after the service person left. The machine is still off since last service.

After all these I'm talking to the company person, sales person, customer care for almost a week continuously regarding REFUND. During this the company's people said that my concern has been updated, within two days there will be a call from the regional manager and distributor but no one contacted me.

Today again talked to the company person, he gave the regional manager's no. then i talked to him. Talking to him was a very bad experience. He didn't help me and his way of talking was not right at all. Even when i called him he declined my calls four five times.

Very poor service has been provided to the customer by kent company and now i just only want REFUND. And i hope my refund demand will be fulfilled by the company as soon as possible.

Shop: Aqua solution
Customer name: mrs. Male Devi
Distributor name: Firoz Tashfin
Registered no. [protected]

We bought the kent grand plus zww mro online on 22nd may 2020, in which the company official site and had contacted to me with the distributor. But within just three four days the machine stopped working then we talked to the distributor he suggest me for servicing. Next day the technician came home and did sediment filter changes on the machine.

The machine stopped working again within the next three days. Again the customer service came home and changed the sediment filter, carbon filter and candle of the machine for the second time.

And after that again the machine stopped working and the service person again fixed something in it. The machine stopped working again only two hours after the service person left. The machine is still off since last service. Within a month machine has been serviced thrice.

After all these I'm talking to the company person, sales person, customer care for almost a week continuously regarding REFUND. During this the company's people said that my concern has been updated, within two days there will be a call from the regional manager and distributor but no one contacted me.

Today again talked to the company person, he gave the regional manager's no. then i talked to him. Talking to him was a very bad experience. He didn't help me and his way of talking was not right at all. Even when i called him he declined my calls four five times.

Very poor service has been provided to the customer by kent company and now i just only want REFUND. And i hope my refund demand will be fulfilled by the company as soon as possible.

Shop: Aqua solution
Customer name: mrs. Male Devi
Distributor name: Firoz Tashfin
Registered no. : [protected]

Dear Sir,
We have purchased Kent ace 8l ro+Uv+uf +TDS water purifier in oct 2020.
Invoice number:FAC3B[protected]
We are facing issues With it quite frequently.atleast 5-6 service requests have been raised.
I have escalated to Kent supervisor but no proper response
We asked clearly about the problem and they always said we will see next time.
There are many Kent users in our lane and they are not having any issues.
We request to replace the item or give us a refund so we can buy some other useful purifier.

I had registered a complaint vide request[protected] for my Kent RO water purifier which was attended on 7.6.2021. I had paid Rs.4050/- towards the service charges. On 17.6.2021, the machine again developed a complaint and I registered the complaint vide request[protected]. The same was attended on 18.6.2021. On the same day, after the service engineer left the machine stopped working and I registered my complaint on the same day vide request[protected]. Till date, no service engineer has either contacted me or visited my place for attending to the issue. For the last 6 days, I am forced to buy packaged water for my household need from outside shops putting myself and my family members at risk during this COVID lockdown period. During these days I have been regularly contacting their customer care number and every time I was assured that the matter will be resolved immediately but with no results. Such a pathetic response was never expected from this company and now I regret having purchased this product.

My Kent RO which has been installed at my appartment, prasant plaza, Patia, room no-201, but local service engineer not solve my Kent RO filter at last he damage the PCB of Kent RO. It was running at least 14 months now I request you please take care of the machine what ever the machine condition

I book a service request on 17/06/2021. Power supply is not coming in my kent ro from that day but till now nobody attend for this service request and we are facing some serious problem, so i request you to do something asap!

Hi Team

I am quite unhappy with the service of Kent. I have raised a complaint for a regular beep sound coming from the Kent Purifier on 13th June 2021 with the case id[protected] firstly the ticket got assigned on 17th June. The person visited & replaced the Sediment filter & didnt update anything about the beep sound. Then again i raised complaint now there is a replacement for the UV part & the UV lamp still the same problem is prevailing.

Just wanted to check are the technicians not fit enough to identify the exact problem & keep on changing a part on the visits and not a rectifying the exact problem

Can someone identify & resolve it correctly now?

Attached total details with video of the problem.
There are 3 visits
One on 29th March complete filter change
One on 17th June Sediment filter change
One on 18th June UV & Lamp change

Still unresolved!!!

Regards
Ramakrishna A

I have complaint in customer care for technician visit for check my water tds check only but after technician visit it sudden change of taste just like sea water amazingly ur technician mr. Yogender visit my house on 18 june 2021 .

I have lodged a complaint for service of my Kent Grand plus. My service id is [protected] on 16.06.2021, But till date no body has attended from Kent. While on call the company's service person is saying that they dont have spare parts in their inventory as a result of which they can not attend the service. They will attend the service after the spare parts is available with them. In their advertisement kent is saying that they will attend the service call withinn 72 hrs. But here Kent is cheating the customers by befooling. They are creating such an environment that Customers are forced to wait for them & till they dn't attend customers will be forced to drink outside impure water. Kent is playing with the life of its Customer.

I have purchased kent ro grand +
I have taken an AMC on sept 2019 which expires sept 2021 but 4th june mr vishal tiwari engg of ro came to my house and checked tds of myro thar was 420 he said that tds is very high so it should replace filter but you have exhausted your filter you purchase an amc in advance then filter will change.We paid Rs 8200 and he replced filter.After that we purchase a tds machine & check tds of ro it was 438 & tape water tds was 378.I called to him but he not came.I complaint ro service center via e mail.Second day I received a call fro ASM of kent ro he told me that up to 500 Tds water is safe you can check on google.It means that we have no need to ro water.
I am surprised to hearing this.

We requested kent service and kent service provider then committed to come within an hour. He took almost 4 hours to come. After that he disassembled the full kent and unable to re install to make it functional. We faced so much inconvinience for water. Then another representative came and charged for even those things which was damaged by first representative. He misbehaved and said such damages happen and you have to pay for all charges. But the question is why we pay for damages done by him. Also he put water inside the motor of kent due to which it was not working, then he connected some wire and made the motor functional . We said for post service warranty but they refused to give it.

Really never expected such a bad experience from kent.

So I am not willing to pay for this service.

Kindly resolve the problem as so as possible or else i will go to consumer court

I have 2 year AMC
5/3/2020 to 4/3/2022 from past 1week water is leaking from tank made sevral complains got 3 visit of servicemen with temporary solution which did not last even 24 to 48hrs. It's switch need to be changed which they did but it's TDS is 300 both the filters need to be changed but now they are not picking upmy call or if they do put my call on hold. Is that the kind of service provided by kent RO how shall I manage in the mean time your team will respond for it.

I have a 2year AMC of Kent RO from past one week the water is leaking from water tank 3 service men came and did a temperary service which could not last even 24 to 48hrs.300 is the TDS both filter need to be changed but they are making excuses and not solving the problem. Very difficult to reach as my calls are being put on hold every time.Unable to send you the photo of AMC.File is too can't even upload 1photo .

I have purchased a kent RO through Amazon which was delivered on 11th jun 2021. I booked for installation but the technician from Nagaon asking transportation charges from me which is very unfortunate. It is a big cheating on customer by Kent RO company. I will return the product with worst review and and also make viral a video regading this. I want a appropriate against that blooddy culprrit technician. thnx Bireswar Deka Morigaon Assam.

I have purchased Kent grand plus on 12.06.21 and it is installed on 14.06.21 but from day 1 it is not working, complaint was lodged and service engineer visited on 15.06.21 but now water is leaking from the machine. Kent has given faulty product