Kent RO Complaints & Reviews

Ordered a new piece from Galaxy Enterprises Chembur Mumbai and got a damaged piece... Salesman is not answering the call... Salesman name : Gaurav Dubey
Owner name: Mustafa Khan

We purchased the product 6months ago. Suddenly RO water flow became low. I submitted a service request with a visit date for 2 days later as we had some work. But today water output completely stopped. The Kent app didn't allow me to change the service visit date or cancel or submit a new request for urgent visit. I called the vendor who sold the product. They said the service case is not assigned to them yet. And since the product is under warranty, I have to call Kent customer service. I called the Kent customer service. They said that they cannot manually change the visit date nor assign the case to the vendor. They said they can only highlight that the case is urgent. It has been 4hours and I have called 4 times already including escalation level 2 number, but it hasn't been assigned to a technician yet. The person on the level 2 line was quite rude too saying he cannot do much except urge the vendor to service without waiting for the case assignment. But Vendor is not budging. Meanwhile I am wondering how to manage without drinking water until someone from Kent addresses this issue.

During free installation your technician charged Rs 1200 while same is available @ 400 on amazon

During free installation your technician charged Rs 1200 for pre filter assembly while same is available @ 400 on amazon

I have an AMC for my RO unit.
Maintenance was not performed properly causing filters to be blocked and complete damage to membrane which was 9 months old!
You then charged me 3500 to replace the membrane!
You owe me a refund

It's a fraud with me about fee receipt that not given by recognition and set 2 product worth rs 1900/-
It's a damage also ur company in town area .
I am belongs to fatehpur uttar pradesh.
Before service of my KENT RO PURIFIER, they send me sms but not send me it's otp.

Dear Customer,

Your request[protected] was registered with us & is allocated to VIKAS TV CENTRE. Please wait for authorised engineer detail SMS or call on [protected] for further help. Keep your invoice/warranty card handy for verification. Also download Kent Service App from http://kent.co.in/app.

You can also track your request's status from: https://fromkent.com/yxyLGTi. Expect a delay in service if COVID-19 restrictions are applicable in your city..

KENT

Annual maintenance costs 5500 rs for filters. I regret buying such a high maintenance product . you should be clear on filter expense while buying.
Completely unfair.

Sir, I cannot get help from Kent RO to fix the atta and bread maker. This has resulted in hardship. If the service is not provided, I recommend the readers to be careful buying kent products. I am 55 plus in age writing this complaint, and in Covid I was under huge stress kneeding with my hands and now under medical attention for the pain I am bearing.

Latha Mathew

I have taken AMC from Kent but find Service support very poor and no monitoring of open complaints by customer care.
I had placed complaint on 05 Jun at about 10 AM. Request number [protected] and Shiv Kumar assigned. I spoke to him in morning and he confirmed for 5:00 pm. When he did not come I called him after 6 pm only to be told by him he was going home and would come positively by 10:30 AM next day. When he did not come after 11:30 am I called customer care only to be told they would escalate. Now I learn that complaint given to a different person called Hemant and when I spoke to him after 1:00 PM on 06 Jun he says he will come in evening.
It is surprising that it is taking more than 2 days to resolve complaint concerning critical item like drinking water and that too of Kent Customers who have taken AMC.

I am lodging this complaint with a very heavy heart. I had got the new RO system installed with the assurance in the AMC which is till Aug, 2022 that I will get the service after 3months.But no one came from the Aquair Service Point, Sector H, Jankipuram, Lucknow, UP for the service. After repeated trials the technician came after 6 months, and after checking the Machine he asked that the filter needs to be changed and it will cost Rs 4000.I asked him about my AMC which I had done for Rs.8200 and is valid till 2022, he refused bluntly. My concern is that I have purchased a machine worth Rs.15500 and Rs 8200 AMC, then also I have to pay for Filter when the machine is in Warranty period.I am a very loyal customer of KENT and if I will not get a proper response from the company I will definitely loose faith and trust in the company. This is for the second time I have purchased the Company's product. Thanks ...waiting for a favorable response

Sir
It is inform you that i have purchased kent supreme mineral RO, MODEL NO- Kr [protected] and same has installed on[protected] for domestic purpose. The machine has not been functioning since long time, I have contacted with company Technician but worked performed by him not satisfactory and in result despite change of tools of machine water filter not in order. Your Technician DULU SK come to my home but not solve the problem. His mobile no is [protected]. His behaviour is not good and he not know proper work.
In view of above it is my request to send a senior Technician or engineer to resolve the issue.
With regards
ASHUTOSH KUMAR
BERHAMPORE
WEST BENGAL.

Your technician wears no gloves, no shoe covers and enters the house. This is totally unhygienic. Your technician should take out fresh shoe covers every time he enters someone’s house and should wear fresh gloves every he enters someone’s house. If your company does not have this protocol, please set it up. In these covid times people don’t want you technicians coming with same shoes that he wears everywhere and touching everything with his bare hands.

Prefilter rate is only below 700 only, but i paying 1300. please check and refund this is not genuine work.

Service technician will charge double the cost in pre filter around 1300 rupees this is very irritating with us and cheating me...

Kent Ro Inwarranty period but services not available

We have amc for our service .But we have been cheated from das appliances for a long time .

Whenever we call for minimal services then send us unqualified, rude, unskilled technicians and they have harassed my old parents. And intentionally they destroyed the product.

Now after paying multitimes for filters still product is not working properly.

It's been 5 month they are working but not able to fix our problems.

If you guys are not able to give us services, then why take our money for amc?????

stop selling your product if you are incapable.

Hi,
I had requested for an installation and I was ripped of by your field agent.

He said that he cannot service it and can only install it.

He sold me an external water filter for 1600 which I later found it was available for 800 as I thought it's genuine Kent service person.

He also charged 600 each for installation via 2 taps amounting to 1200 only for installation.

He also broke a tap while installing it and I had to pay for a new tap too.

In total he charged me 3400 which is unacceptable.

Now, I am trying to raise a new request for servicing the kent purifier but for some reason cannot as it's telling me the installation request has to be cancelled first.

Please look into this matter urgently.

In lieu of this overcharged installation service I need a refund or a free service.

He did not give me any bill as well.
What kind of service is this?

Name: Vinay Robert
Registered Email: [protected]@gmail.com
Contact Number: [protected]

Dear Sir/Madam,
I purchased Kent RO from Amazon on[protected].during the installation there were vibrations in the product now the product starts vibrating severe during filtration process whenever we raise a request the technician visits and says the vibrations are usual but the product vibrates severe and makes a disturbing sound.i request you to kindly address the issue and the technician visit from Varun enterprises is very delayed no proper response.they never listen.

All I need is to update my mobile number since the old one is no longer functional. I'm trying to reach out to customer service via email but I see there is no such option. Can someone help me out here?

Could you please ensure the exact date of installation kent ace plus 8 l RO. As already it has been 6 days since i received that product on 21st. And return of that product is valid till May 31st therefore I want to install it before 31st.

Please confirm the date of installation ans provide installation ASAP.

Case ID-[protected]

In starting you guys are delaying so much, i can anticipate what kind of hassle free services i would get in upcoming months. Should I have gone for other brand?

Regards,
Tanmoy
[protected]

I purchased a kent ACE PLUS 8L RO water purifier and got a call from a technician on 21st May-21 that your item will be installed on Monday 24th May-21 but now 26th 8.53 pm it has been almost 2 days, none came to install that item.

In starting you guys are delaying so much, I can anticipate what kind of services I would get in the upcoming months.

Please provide installation ASAP.

Regards,
Tanmoy