Kent RO Complaints & Reviews

From Lucknow Uttar Pradesh I am using aquair service for my Kent ro they are cheater very rude staff and very bad 👎 service they fix used filter instead of new one don't attend call they don't come to fix problem they are ridiculous unprofessional people

Hello sir/madam I am from lucknow myself kuldeep Kumar bajpai.I am using Kent RO from 7 yrs.I have amc my customer ID is 9363.from last 2yrs aquair service point mechanic came they changed filter and fix used filter after so many complaints and call they changed the filter and fix new filter when we scolded them and told we will complain higher authority this is last year drama again this year they do the same they don't attend the call they don't come to change the filter after so much we put pressure they came and again fix used filter this is ridiculous water taste is like supply water no ro water taste please solve the problem today i complaints my purifier is alarming but they didn't come please solve this issue i will change the filter very unprofessional behavior

We have been Kent RO system users since the last 10 years. But with deepest regrets I want to file an official complaint against N C Sales & Services(Franchise of Kent in kolkata ), who sold us a Defective Kent RO Excel+ on 18th of September 2020.

The under sink storage tank is damaged from outside (photos attached). We spotted it on the very same day after installation and pointed it out to the person Rajkumar Samanta who came for the installation. He suggested us to contact the sales representative Mr. Amal Das.

We contacted him right away and explained the situation. We have sent the same photos through whatsapp on the same day. He assured that he will replace it within 15 days since he needs to get a replacement storage unit from Delhi.

Since then it's been more than 10 months but we are yet to receive the replacement.

Service request #[protected].
Product : Kent Excell Plus Mineral RO
Serial Number : KR[protected]

Kent technician Mr Sakir Hossain visited and confirmed that the water tank is damaged. And due to that the machine is not working now and we are in worst situation water wise.

I have sent official emails to kent customer care with all the details. But they have only redirected the request to another franchise alex home appliances in kolkata who refused to serve us.

Service provider totally destroy my new machine for his own benifits, please change my machine with new one and further assign other providers for service

Dear Sir,
Good Evening.
My self Balaraju, I have kent RO with S.No.
KR[protected], For this I have logged a call in 2020 with Cas id .[protected], which is not closed till date, I have logged a call on 6th August 2021 once again, (which is not reflecting in my App)I didn't received any call from KENT Company, than I have called to customer care and explained my problem, they asked me to wait 24 hours,
But still I didn't received any call from KENT People ..Request you to resolve the issue of RO as well my APP..

Thanks and Regards,
K.Balaraju
[protected]

Good day,

My Kent Qnet RO display screen was collected by the Jamnagar Kent technician in the month of Jan 2021 and this is August 2021 - the screen has never been replaced. It is understood that the new screen that was sent to the technician for replacing has been misplaced by the technician.

As a customer I ask your goodselves why am I being harassed for the fault of your service franchise "Real Agency, Jamnagar".

I have below ticket numbers which basically displays the lackadaisical attitude of the company towards resolving customer complaints.

No matter how much I want to avoid, it is imperative that I must raise the concern on the public domain and file a consumer complaint.

The last case id is[protected]. There are a whole bunch of them and this is just one I have mentioned.

The Sl number of the machine is KR[protected].

All I want is replace the display screen asap.

Many thanks

Tarique
[protected]

Madam/Sir,

I am very sorry to inform you that despite of our e.mail and complaint since 14.07.2021 (complain no. [protected]),[protected],[protected] and[protected], till date no one has attended and repaired the fault. Every time without repairing the defect the complaint is closed. We have been always told that the complaint is lodged on high priority and responsibility is given to P.S.Enterprises, Guwahati or some other agencies. It is difficult to understand your system where the fault lies and who will be responsible to repair during warranty period.

You are very much aware that Guwahati is on high alert, so far, spread of COVID 19 is concerned. This is the Government of India Office where the visitors from Colleges and Universities are visiting. If any awkward situation of COVID 19 arises in absence of said sanitizer machine, who will take the responsibility.

Looking into the facts stated above, it is requested to repair the machine within a day or two with a reason that why such delay has been made and who is responsible for such lapses. If it is beyond your jurisdiction, kindly let me know the details of the person to be contacted immediately.

This may be treated as MOST URGENT & IMPORTANT.

Yours faithfully

Dipak Kumar
Regional Director
Regional Directorate of NSS
Guwahati. Mob: [protected]

I bought 2 Kent purifiers. One in my native Bhubaneswar and another in my Work place Kolkata. To my surprise, when I requested service engineer to service my Kent in Bhubaneswar found that small cockroaches were floating inside the tank. He suggested that to buy an external iron/sediment filter to stop cockroaches and we did that and forgot about that episode. Last month I visited to my work place Kolkata and due to lockdown we did not use...

Water not comming

Incompetent Service
I bought a Kent Maxx 11013 iv+uf purifier in October 2020 since we were getting Municipal supply. However, the filters got clogged by nine months and the Kent service sent a person who replaced all three filters on 28 July and charged me for all including the UF membrane warranties for one year. While cleaning the machine, he damaged the overflow mechanism and replaced it with an old one and left but that didn’t work next day so I registered another complaint in no.[protected]. The service tech came on 30th but couldn’t repair it. After promising to come despite reminders, nobody comes. They are simply unable to repair their own machine. Purchasing Kent was clearly a blunder. A big joke.

Smell in water

KENT MAXX KR[protected] got uprooted from its place and fell on the kitchen floor and the back outer body got drastically damaged. The product is currently under the warranty period and yet the service guys are refusing for the replacement because the outer body parts are not under the warranty .
I’m very much disappointed with the company the product is still on its 11 months and now we are to face this kind of issue. This problem may be the cause of not proper installation in the first place.

We would be grateful if company takes right action towards this and replace the product and ensure proper installation of the product.

Kent Electric Kettle 1.8 L auto cut switch jammed causing auto cut not turning off due to overheating can cause a lot of trouble

Kent Electric Kettle 1.8 L auto cut switch jammed causing auto cut not turning off due to overheating can cause a lot of troubles.

We have a very bad experience with kent customer service. We purchase kent last year during the peak of pandemic. Helped technician not to visit our home and installed ourselves by his directives. Now when I called customer service for servicing the same and making it wall Mount .We are being asked to pay 300 rs as its more than a year. As its 1st Installation visit we oppose to pay the charges for installation. Along with installation we also want to get servicing and filter change if needed and suggested by technician.

Should this approach acceptable to the people who help your team? It's not a matter of Rs 300 its how you treat your customer. We were using eureka forbes for last 15 years and shifted to kent, looks like we made a mistake.

Can the complain be escalated to highest authorities of kent.

I have ordered for regular service for my Kent RO through official Kent service. The local Kent service provider m./s Srushti Enterprises seawood sent a local boy not appeared to be engineer for service. The guy without Examining the machine told me to replace the filter which cost around 6000/- I told that machine is working fine I want only routine service as I have changed the filter only 6 months before and filter life is 1 year even we are only 3 adult members so water consumption is also very less. But hesitantly he replaced one filter and did what he called service, and charged me 900 Rs, while asking for kent I'd he told me that he do not have any authorise Kent I'd even he did not know English and even could not prepare invoice in proper language. after one hour there were many leekage starting at machine part I again sent the complaint, they sent someone else in night. they did the job in hurry and left that every thing was fixed but little later the machine started overflowing not auto stopping after filling of tank. I again made a Complaint they send third boy who told thar around 1000 charges which I denied then he told me that he wil fix the machine like that that will never work if I will not pay the ransom, I again denied and told him to go away. now my machine is not working I m making complaints but thay r doing nothing. Kent are big blackmailer and they are big looters, I have no other option to chang machine but I urge people to not to buy any Kent product
Pl do the needfull

Dear Sir,
We have installed Kent RO m/c No. KR[protected] in our house at Uri, Baramulla. I would like to brought it to your notice that servicing to the product provided by the dealer is mediocre and whenever they attend the machine, they ask for money in thousands without providing any printed bill. The Kent RO is defunct because of ill attitude of the dealer. I intent to raise the issue in a consumer court if no concrete action is initiated at your end.
Hope prompt action would be initiated and machine would be made functional at an earliest.
Mohammad Amin Chalkoo,
Uri, Baramulla
J&K.

I have purchased KENT RO in 2018. During this period it has given lot of trouble. Everytime ur technicians do some thing immediately after one or two months one or other problem persists. I vexed with your brand. During the lasr 3 years, 3 times RO, Carbon, etc Rs.3500 each time charged.

I feel service techinicians are not well trained or competent. Their response is also not good.

Finally I don't recommend/refer any KENT product to my friends.

I have lodged a complaint about my Hand blender model 16044 on 20th April and one of your executive from Lucknow location picked my hand blender from my residence on 16th June against complaint no.[protected].

I am taking followup continuously from Kent service center which is situated in Lucknow on number [protected] and always getting same reply from them that they have sent my hand blender to Noida office for the replacement but currently product is out of stock. They will let me know when they can return my product.

Now it has been more than a month but no solution please help me to get this done.

We got it repaired by your mechanic a month ago, same problem is having again