Kent RO Complaints & Reviews

I purchased Kent 16052 Electric Kettle 10 Aug 2020. But I regularly used this kettle before 2 months ago and after 2 months used kettle leaked from bottom side. Bill attached.
Please fix this issue as soon as possible.
Then after two-three days technician Naveen kumar, vasant Kunj service centre new delhi
(+[protected]come and check electric kettle and said that repairing not possible at on-site(my home) and kettle bring with me at service centre for minor repair and within two-three days kettle repaired and return by me. But after 3-4 days another person called(+[protected] and said that electric kettle glass broken and need to be changed and charged 700 Rs. What is the type of service of Kent. My kettle glass was completely ok when I'll gave on technician hand and also checked by technician before 2 days 02 times.. If Glass was broken, technician wrote in call voucher/service slip but glass was not broken and techinican said that he'll check at vasant kunj service centre. Please solve this issue.
And this mail was sent by me 6-7 months ago..but no response yet.

I have to say I am very much disappointed with the Engineer MR. Atanu Sarkar. He did not do his regular services at all. He just cleaned the outer filter and said the service was done. He did not agree to open the machine and clean all the parts. Moreover, after he left, the water discharge has stopped from my RO. I reached out out to following escalation matrix

MP Enterprise:+[protected]
SANKAR BANERJEE:[protected]
Anjan Dutta:[protected]
but nobody picked up my call. I tried to contact Kent customer care number but not able to speak any agent.

I want to escalate this case. Please help me in this regard. Otherwise I will think of going to social media.

I requested for servicing of my kent purifier on 7th august 2021 but today its 14th august and even I called several times to CUSTOMER care and local distributor but yet no one came for service and daily I am calling here local agency of kent but he is behaving like he is doing favor on me...I am fadeup now calling everyday to CUSTOMER care and local distributor...### service from kent

This is the email I received on 3rd Aug, 2021 and today is 12th August, but still in the kent App, my Kent RO Pride TC is being shown as out of warranty, and the service engineer is asking for 300 rs extra for servicing the machine which has 4 years warranty sticker on the machine.

Please look into the matter and resolve the issue at the earliest and update the warranty of my machine on Kent App, so that I can get my machine serviced.

Regards,
Ravi Shankar
[protected]
Dear Customer,
We apologize for the inconvenience caused to you. We would like to inform you that related to your concern your machine KR[protected] is registered with mobile no. ******8977 and your machine details also updated in our system. Moreover, Your issue has been highlighted with concern department, Please wait they will look into it.
For further assistance kindly contact to our Kent customer care helpline number [protected].

To download the Kent Service App give us a missed call on number [protected], or can download it from Google play store.

Thanks & Regards,
Customer Care Team.
Kent RO Systems Limited.
Call us: +[protected].
You can use our Service Portal (https://www.kent.co.in/kentservice/ ) to register a service request online.
You can also download KENT Service App for mobile phones from http://www.kent.co.in/customerapp.

Category : Bihar
Description :

Dear Sir,
I have bought one Kent RO Pride TC ro purifier with above mentioned serial number in October 2019, my machine says free service for 4 years but today when I booked one service, the service guy told me that my service warranty is not updated and hence he will charge additional 300 Rs for servicing. Please update my service as per details given on the machine for 4 years, so that I don't have to pay for the service charge. please inform by reply mail once the warranty and free service is updated.

I am enclosing herewith my invoices for updating the same.

Thanks and regards,
Ravi Shankar
[protected]

Hi sir, really sorry to say about you this. We have bought kent grand plus got with bill 16k just 1.5 yrs we frequently facing water issues. When we call up the Chennai head no proper response. Really doesn't have basic manners and courtesy how to speak with customer. Really feeling very bad on purchasing the product and daily spending 40 rs for each day water can. Please can you check this. Awaiting your reply.

I have raised a request 2 days back that my machine has leakage issue to resolve it on 12th but as the leakage is severe I called customer care to prepone my service request whenever we call she says we will send the service person in 2 hrs from 2 days no one has attended.the worst app not even able to cancel the booking and reschedule

After installation of R O it work fine for 6 month after that water supply stops then I reageerde a complaint then a service engineer came and miss behave with my wife after so much of discussion local service centre send another person and he said filter are chocked and he is installed new filters and one additional filter . Then after 4 month again water supply stopped so I generate a service request and another service engineer came and said my pump is heating up due to pre filter installed by the previous service engineer and then he do some maintenance and change the pre filter again and said that pre filter is not from Kent bcos of this my machine is not working . Then I ask him tht pre filter which he installed now is also genuine then he said no this is local . Now again my RO stop working kindly tell me what is this you service engineers are installing fake product and another your service engineer is complaint but again he also installed local pre filter kindly suggest me what to do I am very disappointed with this product now

Myself kuldeep Bajpai I am using Kent ro since 8yrs my aquair service provider is not resolving my problem they are cheater fake and fraud people install used filter instead of new one.i am fade up of issues I want to change purifier and advised everyone don't buy

From Lucknow Uttar Pradesh I am using aquair service for my Kent ro they are cheater very rude staff and very bad 👎 service they fix used filter instead of new one don't attend call they don't come to fix problem they are ridiculous unprofessional people

Hello sir/madam I am from lucknow myself kuldeep Kumar bajpai.I am using Kent RO from 7 yrs.I have amc my customer ID is 9363.from last 2yrs aquair service point mechanic came they changed filter and fix used filter after so many complaints and call they changed the filter and fix new filter when we scolded them and told we will complain higher authority this is last year drama again this year they do the same they don't attend the call they don't come to change the filter after so much we put pressure they came and again fix used filter this is ridiculous water taste is like supply water no ro water taste please solve the problem today i complaints my purifier is alarming but they didn't come please solve this issue i will change the filter very unprofessional behavior

We have been Kent RO system users since the last 10 years. But with deepest regrets I want to file an official complaint against N C Sales & Services(Franchise of Kent in kolkata ), who sold us a Defective Kent RO Excel+ on 18th of September 2020.

The under sink storage tank is damaged from outside (photos attached). We spotted it on the very same day after installation and pointed it out to the person Rajkumar Samanta who came for the installation. He suggested us to contact the sales representative Mr. Amal Das.

We contacted him right away and explained the situation. We have sent the same photos through whatsapp on the same day. He assured that he will replace it within 15 days since he needs to get a replacement storage unit from Delhi.

Since then it's been more than 10 months but we are yet to receive the replacement.

Service request #[protected].
Product : Kent Excell Plus Mineral RO
Serial Number : KR[protected]

Kent technician Mr Sakir Hossain visited and confirmed that the water tank is damaged. And due to that the machine is not working now and we are in worst situation water wise.

I have sent official emails to kent customer care with all the details. But they have only redirected the request to another franchise alex home appliances in kolkata who refused to serve us.

Service provider totally destroy my new machine for his own benifits, please change my machine with new one and further assign other providers for service

Dear Sir,
Good Evening.
My self Balaraju, I have kent RO with S.No.
KR[protected], For this I have logged a call in 2020 with Cas id .[protected], which is not closed till date, I have logged a call on 6th August 2021 once again, (which is not reflecting in my App)I didn't received any call from KENT Company, than I have called to customer care and explained my problem, they asked me to wait 24 hours,
But still I didn't received any call from KENT People ..Request you to resolve the issue of RO as well my APP..

Thanks and Regards,
K.Balaraju
[protected]

Good day,

My Kent Qnet RO display screen was collected by the Jamnagar Kent technician in the month of Jan 2021 and this is August 2021 - the screen has never been replaced. It is understood that the new screen that was sent to the technician for replacing has been misplaced by the technician.

As a customer I ask your goodselves why am I being harassed for the fault of your service franchise "Real Agency, Jamnagar".

I have below ticket numbers which basically displays the lackadaisical attitude of the company towards resolving customer complaints.

No matter how much I want to avoid, it is imperative that I must raise the concern on the public domain and file a consumer complaint.

The last case id is[protected]. There are a whole bunch of them and this is just one I have mentioned.

The Sl number of the machine is KR[protected].

All I want is replace the display screen asap.

Many thanks

Tarique
[protected]

Madam/Sir,

I am very sorry to inform you that despite of our e.mail and complaint since 14.07.2021 (complain no. [protected]),[protected],[protected] and[protected], till date no one has attended and repaired the fault. Every time without repairing the defect the complaint is closed. We have been always told that the complaint is lodged on high priority and responsibility is given to P.S.Enterprises, Guwahati or some other agencies. It is difficult to understand your system where the fault lies and who will be responsible to repair during warranty period.

You are very much aware that Guwahati is on high alert, so far, spread of COVID 19 is concerned. This is the Government of India Office where the visitors from Colleges and Universities are visiting. If any awkward situation of COVID 19 arises in absence of said sanitizer machine, who will take the responsibility.

Looking into the facts stated above, it is requested to repair the machine within a day or two with a reason that why such delay has been made and who is responsible for such lapses. If it is beyond your jurisdiction, kindly let me know the details of the person to be contacted immediately.

This may be treated as MOST URGENT & IMPORTANT.

Yours faithfully

Dipak Kumar
Regional Director
Regional Directorate of NSS
Guwahati. Mob: [protected]

I bought 2 Kent purifiers. One in my native Bhubaneswar and another in my Work place Kolkata. To my surprise, when I requested service engineer to service my Kent in Bhubaneswar found that small cockroaches were floating inside the tank. He suggested that to buy an external iron/sediment filter to stop cockroaches and we did that and forgot about that episode. Last month I visited to my work place Kolkata and due to lockdown we did not use...

Water not comming

Incompetent Service
I bought a Kent Maxx 11013 iv+uf purifier in October 2020 since we were getting Municipal supply. However, the filters got clogged by nine months and the Kent service sent a person who replaced all three filters on 28 July and charged me for all including the UF membrane warranties for one year. While cleaning the machine, he damaged the overflow mechanism and replaced it with an old one and left but that didn’t work next day so I registered another complaint in no.[protected]. The service tech came on 30th but couldn’t repair it. After promising to come despite reminders, nobody comes. They are simply unable to repair their own machine. Purchasing Kent was clearly a blunder. A big joke.

Smell in water

KENT MAXX KR[protected] got uprooted from its place and fell on the kitchen floor and the back outer body got drastically damaged. The product is currently under the warranty period and yet the service guys are refusing for the replacement because the outer body parts are not under the warranty .
I’m very much disappointed with the company the product is still on its 11 months and now we are to face this kind of issue. This problem may be the cause of not proper installation in the first place.

We would be grateful if company takes right action towards this and replace the product and ensure proper installation of the product.