Kent RO Complaints & Reviews

I had purchased a kent ro machine nd frequently it is getting repaired
how can my problem be solved

Two times service engineer came first time 10/4/21 and 2nd time 14/04/21 both days sensor change but after one day sensor not work my complain no.[protected]

I had authorised service of my Kent Maxx filter on 06/03/2021. All filters where changed.
After service we opened filter on 14/04/2021 as there was very little drop by drop water flow from filter. We were shocked to see that small filter was not replaced. We were able to track it as we had made ink mark on all three filters earlier.
Will company resolve my complaint?

My recently purchased RO is giving UV malfunction alarm. Please take remedial action

Very bad service vivek ji app to phone nahi utha hre ho area manager asa hai to Company kasi nikalegi

Dear Sir,

On Jan 7th 2021 kent Technician came & replace spare parts which include RIO filter(Membrane) which cost me around total Rs 5120. Later on 9th April my Kent Pristine product was not working so i have created a request[protected] in the Apps and the technician visited and informed that the RO membrane is not working. Since it completed 3 months warranty just 2 days back so i requested him to replace at no cost because it hardly 2 days more. He informed to please reach out to kent customer care if they are ok I can replace at no charge. I did speak to customer care & requested but no help, even I raised a service request (## RE - 306500##) for it but no response. How can a part which is so costly will not work after 3 months, they say this part will run for minimum 1 year.

Request you to please help to get this faulty part replace without charges.

Thanks
Rajeev

We changed filter in Kent grand plus in December. Filter change alarm beeped for few days around 10 April and then machine stopped working. Technician visited and changed alarm machine for 935.I came to know that a simple reset of alarm should work.

As my RO is making uncertain noise...while stirring water from it. Kindly provide one of the executive to make it correct as soon as possible.

HI Team,

I recently replaced my filters by spending more then 5000/- rupees, but the day one the water is coming very slowly, previously it was much better, please consider and do the needful asap.

Name: Ashokvardhan ilapavuluri
Registered mobile: [protected]
email: ilapauluri.[protected]@gmail.com

UTKARSH SRIVASTAVA
TOGORE NAGAR NEAR JILLA PUNCHAYAT GOVT. HOUSE ROBERTSGANJ SONEBHADRA (UP)
DATE :[protected] DOP :[protected]
PIN CODE: 231216
Supplier : AARADHYA Enterprises Kamarhi Robertsganj Sonebhadra ​(UP)
DEALER : Niraj
I buy KENT RO dated mentioned above, From dealer Niraj .He has install Product 11099 KENT GRANT PLUS ZWW MRO KR[protected] With down payment. When I asked about product Bill averted by saying that he give me later on. Next day He registered product from AARADHYA ENTERPRISES and KENT Till then he not provided any proof regarding product to me keep on postponing . Only written amount in Warranty card Bluffing me as I am not much aware about that product and he taken product document too by saying he will return back. Afterward he keep on collecting money by assuring me that at last he will give INVOICE. Now finally when he collected all amount than I enquire about Bill. then he is refusing and demanding more money for invoice. In such way, dealer, supplier and The company sale product without giving bill or any proof regarding sale and save themselves GST and Bill too .
This need to stopped .yet, I don't have any legal document regarding product only warranty card with some handwritten amount I am asking that, how AARADHYA Enterprises sale product without giving invoice/bill and how Kent Ro company register my product without checking details at last Niraj how he is getting product from Aardhaya Enterprise and selling to enlarge quantity faking customer. They are bluffing to everyone sale door to door likewise manner. Dealer Niraj expert in this. As per GST law how can anyone sale product with big price tag without giving proper invoice and tax. Adequate action must be taken against them. So that spreading diseases like these can be control and I would get my invoice too.
Eagerly looking for response
Name : Utkarsh Srivastava

My complaint id is [protected]. i have raised this complaint on monday but no one visited till now.we are facing lot of issues.
service is not as good as aqua purifier.

As per your record my kent grand to.intalatiln date is january 2020, which is wrong installation date mentioned in your records, i came to know about the instaltion date when I called on the service centre because the filter change alarm is indicating, so kindly correct the instaltion date and change the filer under warranty, if not then I am laible to go for legal proceedings, thanks with regards .

Sir,

I purchased Kent Pearl water purifier machine on 16.01.2021 having Product Code 11002. However, the said machine is not working properly since day as the water stops coming from the pipe every now and then for which as many as 10 (ten) complaints have been registered till now. Each such time the technicians visit and suggest change in parts including filters, motor etc. and take monies with the assurance only to fail every time. Have already spent approximately Rs. 8, 000/- in addition to ordering 100's of gallons of mineral water from market. Meaning thereby I have already spent almost the same amount for which the machine was bought and that too within one year of its purchase. It is apparent that this is a well thought conspiracy to somehow extract monies from customers in the name of selling parts / AMCs by delivering faulty products. This is something which is least expected from a brand like KENT.

From the above, it is clear that the machine in question has manufacturing defects and the same has duly been acknowledged by all technicians also who have visited our place.

In view of what is stated herein above, it is requested that suitable action be taken against them and that my machine be replaced and additional money spent on it till now be refunded. Relevant documents pertaining to the complaint are enclosed herewith.

Thank you,

Yours Sincerely,

Nitin Mangla (Buyer)

On 23rd mar your technician visited for servicing when he install it that time he damaged tank backside along with screw holder. Now today I was come to know when it fallen suddenly from wall. Now it's water tank cracked.
I need my reimbursement.
Kapil Chauhan
[protected]

I bought through Amazon online, KENT Bread toaster Moadel 16030 on 7th February 2021. From day one, the toaster did not work as the pop up lever kept on coming up without getting locked when you press the lever down after the bread slices are placed. I complained to Mr Karthik local representative and on his instructions, I returned the toaster for repairs to their Chennai agent V R Lakshmi Agencies on 20th February 2021. Their receipt with Karthik's mobile number and toaster photo are attached. It's now 6 weeks and despite frequent reminders, neither the agent nor the rep Karthick has responded.

Pleas help me get back my toaster properly repaired.

Team,

Not sure why there is so much ignorance, as Kent being a reputed company still they are unable to get the problem resolved, I have got the faulty machine and it is not functioning properly, am afraid that your technician has been replaced my original parts from my machine or the products is duplicate.

Whenever am raising the service requests the tickets are being closed by backend directly without am sharing the OTP...

Pls note, I DIDN'T SHARE THE OTP FOR BELOW SERVICE REQUESTS STILL TICKETS ARE BEING CLOSED, CAN YOU PLEASE CHECK AND TAKE SOME NECESSARY ACTIONS.

Ticket no :[protected],[protected] &[protected]

Category :
Description :
Issue:
Team,

Am facing very serious concerns with the product purchased recently as subjected, Machine is not performing and stops functioning Every alternatively day... Am being very frustrated with this and am not happy with the services provided by local vendors and technicians...

I would request you to kindly arrange someone to investigate and get this addressed or have the product replacement arranged.. the entire process and experience is really disappointed.

Am attaching the products details, kindly help.

The recent ticker raised as below.

User Details:
Name: Geeta Sidram Yeldi
Registered Email: sidram.[protected]@gmail.com
Contact Number: [protected]

Pls do not force me to file a compliant with consumer forums and social media as am very happy customer with Kent from long time and support the Kent as always, but due to recent experience am very disappointed.

I would need a replacement of the faulty product immediately and assist for permanent resolution.

Thank you for your help and support.

I bought a KENT SMART MIXER GRINDER on December 21, 2020 (Product Code 16029). I have raised three complaints on the KENT APP about the PULSE button not working and the sound of the mixer grinder was also not smooth as others. The complaints were not attended at all and after 2-3 days, it will automatically gets cancelled. The reason provided would be that the customer has cancelled the complaint. This was going from the very beginning on December 23, 2020 itself.

On March 12, 2021, the Area In-charge for Bangalore called me up to inform that he has newly taken charge of the Bangalore region and that from now there will not be any problem for me and that my issue with the product will be resolved in 2 business days. He requested me to sent my location map and the copy of my product purchase bill immediately. I sent the requested details immediately.
There was no response from his side for a week. Whenever, I tried contacting him on mobile, he would not take the call and later inform that he was in a meeting and will resolve the matter soon.

Meanwhile I have raised complaints with the Twitter handle of KENT and always used to get the same copy paste templates stating sorry and apologize for the inconvenience caused. However, the inconvenience has not been resolved even after 3 months of buying the product.

The product has stopped working from last 2 weeks, but no body picks up the calls and the Twitter handle also has stopped responding.

Please rectify the faults or replace the product itself as it has completely stopped working now.

Dear sir/mam,

This is to inform you that we have to inform that in July 2020 we have purchased RO so within 8 months motor got damaged which replaced. Today again filter not working we have placed complain[protected] person name manmohan said will come on Tuesday as per the system we said that tomorrow will be holi which will be very problematic for us thn we have received call said why you arrange technical meeting on Tuesday we said your technician said the same which is very wrong false comment.

Again we have called other technical support he came said for filter need to pay1000 rs. Thn my husband talk to the senior said the same

Sir /Mam, this is very bad experience we have purchased the RO of rs 17k again we have to pay as 1 year not yet complete.

Pls look into the case I have 4 month child who is taking formula milk for me filter water is must kindly look

Sir,
Please refer to Kent RO free servicing of serial no[protected]P .
The purchase date is 27 Feb 2020 and the installation date is 29 Feb 2020 in 220 Kalidas Road, Dehra Dun - 248001 .
The free servicing has not been carried out . It seems that after sale servicing of Kent RO is poor .
You are requested to take up the matter urgently to carry out servicing as required at the earliest .
Hirak S Sen
Mr

ROis not supplying water & when We switch it on, an alarm beep is coming