Kent RO Complaints & Reviews

Hi.
We have got the kent purifier installed for less than 2 years and during the routine service the technician advised us to change the internal filters that we allowed him to do. However, he could not do the proper servicing and immediately afterwards the purifier started to form algae in the water container. Please help.

I kent ro selling offline karauli shop but four free service not done due to service boy and shopkeeper and out filter change device boy but not kent ro filter he done aqua filter and havey charges...

Sir,
I have submitted a request for installation of my new kent ro on 12 aug 2020. My installation service request number is [protected]. They have cancelled my installation automatically and when i call to them they told me to request again for installation. Which is delay the installation facility

Hello team
My name is Sudheer, from thukkuguda, hyderbad

I have registered a service request to kent ( requst id:[protected] for my kent grand star ro water purifier on on 02-june-2020
after 15 days of waiting, i called custmercare for status they told simply after two days, after 3 dayslike that, no person has came nothing has done
i spoke to some senior excutives also no use. but one day when i check my status on app it is showing that request has cancelled,

again I have registered a service request to kent ( requst id:[protected] on 09-july-2020 same thing was repeted no person has came, after 10 days this request also cancelled,

again I have registered a service request to kent ( requst id:[protected] on 01-august-2020 same thing was repeted no person has came, today i check the status it has also cancelled,

i dont know why you people are cheating me always, Till now none from kent or sunshine has contacted me regarding the service request.

I am really disappointed and you guys, you people are making me feel that i did a mistake by choosing kent. Kindly request you to look into this at the earliest.

Thank you
sudheer
[protected]
tukkuguda
hyderabad
501359

Dear Sir
Subject: Poor quality of KENT Autosoft a product of KENT purchased vide Tax Invoice No. S[protected] DT. 26.06.2020-REG
Please refer to the captioned subject.

It is an extremely sorry affair which compelled me to lodge a complaint against very very poor quality of Kent Autosoft, a product of a company which has a good name, fame and track record in the market.
I got installed the product on 03.07.2020 (at 3/94A, UGF, Sector-5, Rajendra Nagar, Sahibabad, Ghaziabad U.P.) attached with my overhead water tank fixed atop the fourth floor. One floor owner in the building also got installed the Kent Autosoft after one week with his overhead water tank. Last week I called Sh. Rajendra Sangla (HOD Sales-Softner M-[protected]) through whom I purchased the said product, to send some person to check hardness of the water at my house. Sh. Sangla sent Sh Ojha from sales who filled the salt in the machine after removing cover and also checked the hardness which was found to be within limit. Four-five days back, against the complaint of another floor owner in the building, your service person from Noida Sh. Vijay Chaudhary (M-[protected]) came to check the hardness. He suggested that the top cover of the Autosoft which is used to fill salt in the machine regularly is very delicate and any time it can go in air when there will be strong wind and you should fix this cover with some strong cello tape.
Before I could plan to fix the cello tap on the top cover, it went in the air any time due to strong wind and could not be found in the nearby place after my sincere efforts.
I called Sh. Sangla and informed the position. He asked me to lodge a complaint. On making my complaint (No.[protected], Sh. Vijay Chaudhary visited yesterday i.e. on 09.08.2020 and reminded that he had already told that the top cover of Autosoft is delicate and can go in air any time. He further told that he will tell the position in the service department and the cover will be provided. After his visit, my complaint was also re-scheduled for 14.08.20 vide SMS dt. 09.08.20. Today i.e. on 10.08.2020, I have just received a telephonic communication from Sh. Vijay Chaudhary that the service department is saying that I have to pay Rs. 5600/- for the cover as the same is not available with me even in damaged condition.This is very bad. The top cover is lost due to its poor delicate condition which is a manufacturing defect of the product at all. Is the company selling its product of more than 60, 000/- value which has to be fixed overhead, a top of the roof, in open air with the guidance to fix its top cover with cello tape so that it may not go in air in strong wind. I failed to understand the quality of the KENT product which has always to be installed in the open air.

In this regard it is requested, first to provide a good quality of top cover free of cost and it should be fixed with the machine with screw as also suggested by your service person, and secondly, please examine the quality of top cover & its fixing in the machine so that this type of problem may be faced by any other customer. Moreover any negative message in social media will go against the image of the company. Pl do the needful at the earliest under intimation to me. Thanks

Yours Sincerely
Dated 10.08.2020

Anil Kumar Gupta (M-[protected])
Assistant Commissioner
Central GST and Customs
D.G. Vigilance, C.R. Building, I.P. Estate
New Delhi

R/o 3/94A, UGF, Sector-5, Rajendra Nagar, Sahibabad, Ghaziabad U.P.

Dear sir
Please refer to the captioned subject.

It is an extremely sorry affair which compelled me to lodge a complaint against very very poor quality of kent autosoft, a product of a company which has a good name, fame and track record in the market.
I got installed the product on 03.07.2020 (At 3/94a, ugf, sector-5, rajendra nagar, sahibabad, ghaziabad u. P.) attached with my overhead water tank fixed atop the fourth floor. One floor owner in the building also got installed the kent autosoft after one week with his overhead water tank. Last week i called sh. Rajendra sangla (Hod sales-softner m-[protected]) through whom i purchased the said product, to send some person to check hardness of the water at my house. Sh. Sangla sent sh ojha from sales who filled the salt in the machine after removing cover and also checked the hardness which was found to be within limit. Four-five days back, against the complaint of another floor owner in the building, your service person from noida sh. Vijay chaudhary (M-[protected]) came to check the hardness. He suggested that the top cover of the autosoft which is used to fill salt in the machine regularly is very delicate and any time it can go in air when there will be strong wind and you should fix this cover with some strong cello tape.
Before i could plan to fix the cello tap on the top cover, it went in the air any time due to strong wind and could not be found in the nearby place after my sincere efforts.
I called sh. Sangla and informed the position. He asked me to lodge a complaint. On making my complaint (No.[protected], sh. Vijay chaudhary visited yesterday i. E. On 09.08.2020 and reminded that he had already told that the top cover of autosoft is delicate and can go in air any time. He further told that he will tell the position in the service department and the cover will be provided. After his visit, my complaint was also re-scheduled for 14.08.20 vide sms dt. 09.08.20. Today i. E. On 10.08.2020, i have just received a telephonic communication from sh. Vijay chaudhary that the service department is saying that i have to pay rs. 5600/- for the cover as the same is not available with me even in damaged condition. This is very bad. The top cover is lost due to its poor delicate condition which is a manufacturing defect of the product at all. Is the company selling its product of more than 60, 0000/- value which has to be fixed overhead, a top of the roof, in open air with the guidance to fix its top cover with cello tape so that it may not go in air in strong wind. I failed to understand the quality of the kent product which has always to be installed in the open air.

In this regard it is requested, first to provide a good quality of top cover free of cost and it should be fixed with the machine with screw as also suggested by your service person, and secondly, please examine the quality of top cover & its fixing in the machine so that this type of problem may be faced by any other customer. Moreover any negative message in social media will go against the image of the company. Pl do the needful at the earliest under intimation to me. Thanks

Yours sincerely
Dated 10.08.2020

Anil kumar gupta (M-[protected])
Assistant commissioner
Central gst and customs
D. G. Vigilance, c. R. Building, i. P. Estate
New delhi

R/o 3/94a, ugf, sector-5, rajendra nagar, sahibabad, ghaziabad u. P.

Dear kent representative
I have purchased one kent grand ro filter. But vendor has not installed my filter completely as yet on today. He left and gone away. He was demanding money. His behavior was very rude. I am completely shocked with the service of kent and feeling ashamed of purchasing kent ro. Plz take immediate solution for installation of new purchased kent ro which is not yet completely installed.
This is the very poor service of kent post sale service. If not resolved the issues i may escalate the issues ahead.

Sir/mam
i have called kent ro customer care number ([protected]) for service request for my ro system .They registered my request . request no is [protected]. they told me that they will come today but didnt come . I dont have drinking water now. My Ro water purifier is not working.

- i bought kent ro filters in 2017.
- the filter was working fine for first 1 year and water taste changed and i called for service. The service executive changed all the filters inside and i had to spend rs.5000.
- again the filter stopped working after 6 months, called for service. Again changed all the filters inside, spent rs.5000
- issue arise again after 6 months in dec-2019, called for service, changed all the filters, spent rs.5000
- in feb-2020, the product stopped working in just 3 months, called for service, changed all the filters again!! This time, i spent a lot of time going through their documents and found out the filters have 3 months warranty. After a lot of struggle and fight back, i refused to pay and they agreed to replace the filters with no cost. But, had to pay engineer service visit!
- again the product stopped working on may-2020, called for service, changed all the filters, paid rs.5000
- it is aug-2020, within 2 months, the product stopped working. Called customer care, the ivr registered a complaint but i wanted to talk to a customer care executive. After repeated tries, reached to a customer care executive, when i told about the issue, the person said their systems are down and cannot take care of it now. Tried after 2 hours, but the call does not reach to the customer care executive, instead re-directed to the authorized service agent.

I purchased the product for rs.18k+ and spend rs.20k for the parts replacement and service alone. But, still my family with kids are drinking unfiltered water and exposed to health hazard. I spent more than rs.40, 000 for water for just 2 years.

Service: the first one year was trouble free. There was no issue at all. All the problems started after the first service was done by the authorized service agent. Either the product is not worthy to be used more than a year or the quality spares installed by the service agents are faulty.

The customer service provided by kent is pathetic and they have to keep the customers informed about their guarantee and policies. I don't want to spend another 5000 for a faulty part installed by kent.

I purchased kent ro in oct. 2019 from amazon.in my machine i didn't get the warranty card. After 6 months i faced some issue in my kent ro. When i am complaining about this issue to service center they directly told me that without warranty card your kent ro is out of warranty. I dont know why they said out of warranty even i have invoice of my kent ro. And i send mail to kent ro company. But they are not giving the warranty card. And they are not giving proper service without warranty card. Atleast give me copy of warranty card. Otherwise i dont want that machin that is not working even a year. Please give me refund of that machine

I bought KENT RO on September, 2018 and after buying the same i am thinking why I bought this product called RO from KENT .They are so unprofessional not customer friendly .I have paid almost 7-8k in replacing its spare parts .Though they claim the have warranty on their spare pats but everything is chargeable .They have policy only to replace and not repair .The engineer who visits the place believes in on replacing and does not it even make any effort of repairing the same

My registered mobile number is [protected]
Product code as per call voucher is 11053
S no of product KK[protected]

The service provided by om kent ro
Is hopeless.
Can you call me on [protected]

Dear sir / madam,
we have purchased kent new grand 8 litres ro (B07p5qr6kg) order number[protected]
On 22/01/2020 in month of june our ro machin is not working properly we have call on 27/06/2020 we have received case number[protected] but till one month no technician has come at our home we have remind on 1st july, 10 july and 12 july and on 12 july, we have received message that your request [protected] could not be serviced

This is regarding Kent RO Water purifier Grand installed at our place for the last over 10+ years. The registered mobile number is [protected]. The machine is registered in my brother's name - Late Mr. Shiv Shankar Seth.
An AMC was bought vide cash receipt no. 1456770 on 20th May 2019 for 1 year from 20/05/2019 to 19/05/2020.
The AMC was renewed for another year on 21st Jan 2020, vide cash receipt number 1627926, when an engineer had visited for a service call.
It seems the company had erroneously put the AMC expiration date as 19/02/2020 in their system.
So, although there were still 4+ months left on the existing AMC, we agreed for renewal of the AMC as the service engineer told us that its about to expire in a month and he would be happy to renew it then.
Later when we checked the old AMC receipt (no. 1456770) we realized the mistake and called Kent Customer Service.
They spent sometime to verify the details and agreed to correct the expiration date to what it should be, ie, 19/05/2021.
Since then a number of customer service calls have been made to request a correction but the expiration date in their system remains 19/Feb/2021.
They agree to correct but never do.
They seem to be just deceiving the us and continue to indulge in fraudulent practice.
Please help.

Thanks.
Nukesh Seth
Mob[protected]

Kent is using low cost spare. They do not have proper service agency. People cheat and they send wrong service people. I had to spend more in less than one year. My service cost is more than the product value. Mr Manoj comes here for 3 days in a week collects money and leave. No issue has been solved. This has been happening for long time. They change different different parts. We need action to be taken. Kent appoints bad agency. No service follow up. When asked for refund they don't provide refund for yesterday's parts that were changed. I paid continuosly for two says and still issue is not resolved.I will be more clear on phone [protected].

Dear Sir

After Buying KENT PRISTINE Water Purifier In the year 2/07/2017...It worked only for 1 Year ...now we or not using since 2 years bcoz of Kent Company failing in service... While Facing Problems in machine... Each and every Small Issue Technicians & Service Call Center team first they Asking only money Minded AND Non Trained Persons technician and Giving Fraud information to Changing inside filtering Candles...

Already we Changed filters Once in the year 2018...Same Problems we or facing the Same...the machine Cost is 17000 We buy...but For REPAIRS we Spent 7000...Now Their team saying again 5000 Need to Spend...from that day on wards...we or not using PURIFIER Last 2 YEARS As of now...

Bcoz of thier Authorized Dealers Irresponsibility...And Always seeking for Money Only...They don't have to give best Service and Proper Guidelines to Valued Customer...

we sent 3 mail to their official web site...We or receiving Auto Mails but no one responding since 3 months

Expecting Good Faster Response and Service...

Pls do need full

Thanks & Regards
V Pawan Kumar
[protected] / [protected]

The complaint [protected] is filed on 18th june 2020; it is still unattended and it frequently submitted for cancellation from back end.

This is to inform you that the customer helpline, senior dept & feedback team has discussed with asm and escalated to a higher level several times on my request but it is still kept unattended. I have escalated to the possible highest level in kent but there is ignorance. Kent is not bothering to communicate me to fix problem.

I have logged complaint since 18th jun 2020 but still my complaint is not attended. Kent is not bothering to communicate to me to fix error. I have escalated to the possible highest level in kent but there is ignorance.
Complaint no. 246273

I am suresh and i am living in mumbai area. I have been making complaints to kent ro dealer n. S. Aqua solution for 10 days as of now. But they are not attending complaints.

When i place complaint via app the complaint gets assigned to delta systems and they

I do not understand if you cannot attend complaints then why take amc. I have repeatedly mailed to kent service center but i have got no response from there.

It seems to me that you all are running fake businesses here and are only to collect amc amount.

मेरा kent grand mineral ro number kr[protected] जो कि सही प्रकार से नहीं चलने के कारण kent ro customer care को फोन करने पर case id[protected] दर्ज किया गया। आपका इंजीनियर kaushal kumar दिनांक 10/07/2020 को आया और बोला कि मशीन का chowk खराब हो गया है परन्तु आपका इंजीनियर chowk बदली नहीं किया बल्कि उल्टा / डाइरेक्ट तार जोड़ दिया जिसके कारण तार जल गया। जब दिनांक 13/07/2020 को फोन किया तो आपका इंजीनियर ने नया तार लगा दिया और हमसे रू 450/- ले लिया उसका mony receipt attach कर रहा हूँ। जब दिनांक 15/07/2020 को case id[protected] के तहत दूसरा इंजीनियर harendra kumar singh मशीन मे chowk लगाने आया तो उन्होने बताया कि पहले वाला इंजीनियर गलत तार जोड़ कर गया है इसलिए chowk के साथ नया तार लगाना पड़ेगा और उन्होंने रू 935/- का chowk एवं रू 200/- का तार पैसा मुझसे लिया।
अतः आपका इंजीनियर kaushal kumar द्वारा दिनांक 13/07/2020 को गलत रूप से लिया गया रू 450/- मुझे वापस करने का कष्ट करे.।