Kent RO Complaints & Reviews

I have been calling the customer service and the product is not being serviced properly. Since 5 months now this water purifier is not working fine and every time some technician comes he fixes it temporarily saying he will come back but never comes. Also after a few days they cancel the service request saying my phone was switched off. Which is an absolute lie and i have proof as i receive sms if my phone is off but no such message i have received.

I purchased a brand new kent maxx water purifier. On may 27, 2020.

The product leaked continuously right from the day of installation and now it has stopped working completely.

Kent customer service is not responding to our emails, phone calls.

Despite of multiple complaints, no one addressing the issue. I alredy lost 4 months from my warrenty of 1 year requesting for repair which is not done. I need immediate resolution.

Purifier not working

Dear team,

This is reference to above subject the undersigned purchased the same on 26.05.2019 and installation done on 27.05.2019. As of now it has been attended around 8 times with reference to complaint numbers given below,[protected] /[protected] /[protected] /[protected] /[protected] /[protected] /[protected] / and present complaint number[protected] service centre told to change all filter's.

So every year need to spend rs 5000/- plus??? And if that is the case why do we need this unit, better to purchase water from out source and what is the use of this unit, compared to cost of investment and yearly maintenance is very high..

Usage of product approx 5 litres and max 10 litres for only drinking purposes.

Need to replace all filters on free of cost / replacement / refund without further delay.

I bought annual maintenance pack for ₹6500. My system is not working at all even after being repaired so many times. The technician takes so long to pay a visit and the service centre has pathetic consumer support. I’ve been without water for 48 hours and my problem still hasn’t been addressed. This is not the service i expect when i’m paying ₹6500 as annual maintenance.

I baugt kent ro mrp 17k from amazon 15 days back. Wrote multiple mail
Called 100 times raised multiple requests still absolutely no response??
Is this what kent is all about???
If so then this should be reached to mass through different media platforms!!!
Do my installation asap

We have kent ro pristine model for which we went for a comprehensive amc in 2019 (Valid till 24th may 2020) with dynamic ro services, whitefield bengaluru.

We were unable to raise any ticket for a routine service due to lockdown and when we did raise, the amc period was over by just 2 days.
The company did send the technician but at that time we had no running water so we requested him to come back either in the evening or on next day before 10 am when the running water will be available.
However, the company kept insisting a renewal of amc even without carrying out a service that was due since december. I requested them repeatedly that the amc period must be extended due to lockdown but they are adamant.

So far my machine has not been serviced and i feel the dynamic ro service is not a professionally run agency. Please think before you enter into an amc with them.

I have ordered kent ace plus from flipkart and it got delivered on[protected]. I’ve got a message from kent on[protected] morning, saying that service engineer will come today. But no one came and no one contacted me on that. I have tried calling the contact number provided in the message and it was not answered. I have sent an email to [protected]@kent.co.in about this on[protected] evening. No one replied till now.
Request id:[protected]

It’s been 4 days and my product is not installed. Worst customer experience

Kent has replaced five filters in a go as they all were not working. I have spend 5050 rupees for this service. Internal unit was wet and serviceman asked for dry cloth after he has finished installing all filters. Somehow the internal unit had water. I do not know if this was done improper way so can not comment but this might have caused this leakage problem.

Due to covid we did not touch use the machine for 2-3 days. After using the ro three times full tanks i have noticed water under the unit itself. Now according to kent service guy pump has leakage and i wonder how come he couldn't see this before. I wouldn't have done filter change and might have bought a new machine then all this expensive repairs. Now this pump which is working fine needs to be changed for another 2400 rupees plus services.

I have a amc for kent ro water filter and the company has been reluctant to avoid service and fixing issue since the day amc started.

Today is the last day for my amc and the filter for my purifier needs replacement since long.

I have been requesting this for months but they always keep coming with excuses of stock unavailable or just avoid taking calls waiting for amc to be over. They would be running behind me with filter to get it changed once the amc is over today. It’s a fraud company and should completely avoid it, specifically amc is a big way of fooling customers... Amc for them means avoid meeting customers and take money in advance..

Bought a kent maxx an year back. As soon as it reached its warranty period of 1 year it set of an alarm for change of filter and stopped working. Post that despite raising a complaint for service and several telephonic requests on customer care and fake assurance no one has either called or come to service the product so far.

Requesting an immediate service complaint is addressed.
Case id:[protected]
Product: kent maxx
Serial number: kr[protected]
Service complaint:29/may/2020

I purchased kent pearl ro from flipkart on 20th may 2020 and it was installed by kent on 21st may 2020. However after using the product for 15 days i noticed that the product is designed in such a way that ants and other small insects easily enter into the water chamber. The purpose of a water purifier is to provide clean and pure water. However with this product i am getting water filled with ants and insects, which can be even more harmful than the normal tap water. The product does not serve the purpose it is actually designed for. After searching on the web i came to know that this is a common problem faced by other users as well with this product. It is a fraudulent behaviour by kent by selling such products which does not fulfill even its primary function. Kindly replace my ro system with another product which can actually serve the purpose it is designed for. It no way justifies it's own statement that "kent deta hai sabse swaccha paani". It is not swacch paani instead insects mixed water.

Dear sir/madam,
I have purchase a kent pride plus mineral ro of your company through mr. Pankaj dhingra on their recommendations that the services of kent ro is very good but my experience was not good so i have shown my grievance as under:-
1. I have purchase a kent pride plus mineral ro (Vide no kr [protected]) of your company through mr. Pankaj dhingra on 07.11.2019 and same was installed at b-204 apex golf avenue sports city-1 sector-1 noida extension greater noida west (Up) 201306 on 08.11.2019 by your authorized engineer mr. Jitendra against service request no[protected].
2. I have lodged the complaint vide service request no[protected] on 19.03.2019 and same was addressed by your engineer 2-3 times but could not resolved due to unavailability of parts (Filter etc which i don’t known being layman) at your end and services of ro was unattended due to lockdown.
3. In the mean time i have received a massage on 02.05.2020 through sms that “your request[protected] could not be serviced and has been cancelled. For any query or help, call us at [protected] kent” (Copy attached).
4. My ro was not in working condition since 19.03.2020 to till date 02.06.2020 and i have made a complaint again on 28.05.2020 vide request no[protected] and your engineer mr. Anshu was visited on 02.06.2020 and resolved the issue and demanding rs. 500 from me in lieu of change of filter & other parts knowing fully well that mu ro is under warranty and my complaint dated 19.03.2020 was un resolved till date even request[protected] could not be serviced.
5. I have also talked with mr. Akshat katiyar and sunil sharma asm kent ro for not charging rs. 500/- from me when my request dated 19.03.2020 could not resolved due to unavailability of parts (Filter etc which i don’t known being layman) and request[protected] could not be serviced and has been cancelled on your part.
6. Mr. Akshat katiyar and sunil sharma asm kent ro has not short out my problem rather misbehave with me by not solving my problem which cannot expect from reputed company like kent ro for only rs. 500/-.
7. Mr. Pankaj dhingra (Sales officer of kent ro) was also talked with mr. Akshat katiyar and sunil sharma asm kent ro but problem is not sorted out.
8. I have also talked on customer care no in length with madam sunita and mr. Nikhil and my problem was still unresolved. The customer care senior officer has suggested that i may be given written complaint against these officials on e-mail address provided by him.
9. On 02.06.2020, mr. Akshat katiyar and sunil sharma asm kent ro has instructed to your engineer mr. Anshu for removing the filter from ro forcefully at any cost in lieu of not paying rs. 500/- only. So my family members has paid rs. 500/- under protest which could not be payable by us as the complaint[protected] dt 19.03.2020 was not resolved by you with in six moth time and request[protected] could not be serviced and has been cancelled on your part.
10. Instead of satisfying to me, mr. Sunil sharma asm kent ro and anshu has threatened me that if you have not paid rs. 500/- than your service facility of kent ro will be stopped for future.
11. I have spent rs.1350/- for arranging ro water bottle from market due to non-repairing of my kent ro from 19.03.2020 to 02.06.20 and paid rs 500/- only as filter charhe which was not payable to kent ro officialsas no fault of mine in the current situation and your company was not provided service in time from 19.03.2020 to 02.06.2020 due to whatsoever reasons (Or lockdown and request[protected] could not be serviced and has been cancelled on your part).

Keeping in view of above and being reputation of kent ro and customer satisfaction, it is requested that suitable action may be taken against the kent officers mr. Akshat katiyar and sunil sharma asm (Who have misbehave with me over phone) under intimation to me and refund me the rs. 1850/- to undersigned as no fault of mine in the current situation and your company was not provided service in time from 19.03.2020 to 02.06.2020 due to whatsoever reasons (Or lockdown and request[protected] could not be serviced and has been cancelled on your part.) as i have purchase kent ro on 07.11.20219 and filter warranty was six months from 07.11.2019 to 06.05.2020 as per your officer wordings.
Yours faithfully
Sushil kumar
[protected]
Customer of kent ro
B-204 apex golf avenue
Sports city-1 sector-1 noida extension
Greater noida west (Up) 201306

I am extremely unhappy wuth Kent service last feb end repaired my kent RO machine, first they replaced entire filter they charged 4500 Rs, with in 3 days again machine not working again cam replaced power supply they charged more than 1000 rs, in the month of mar again failed register complaint so far no one attended, i tried to reach Bashya who is assigned engineer he will disconnect phone, other parson also similar behavior.

I am suspecting duplicate or used parts are using for service, can you please right engineer to resolve reported problem

Dear Sir/Madam,
I made a complaint on 06-May-20 for overflow problem of my Kent RO purifier under AMC. My Kent service was assigned to Mr. Mohit in Greater Noida. He visited on 07 may 20 and carried out servicing and found a problem in one of parts i.e. Motor/pump. He said that same part was not available and he will visit again once parts will available, since then you have to manage. I understand the problem & ready to wait. Then, after our huge follow-ups & requests, he visited again on 23-May-20 and changed some spare parts including 2 Filters & a membrane (although, we didn’t found any problem with water quality earlier) as well & I paid Rs 3750/- for that. After 02 hrs of filling ro tank, i found the same overflow problem repeated again.

Then once again, I started requested him to visit again to resolve the issue completely but no response from him. I then, tried to contact kent customer care but unable to connect because now they changed their system & Kent can only entered our complain comprised with same repeated statement from them.

After my lot of calls & requests, he visited again on 26-May-20 & again changed some more parts and assure us to resolve the issue this time completely.

But, again on the next day, our Kent RO was again stop working completely with no water coming.

Since then, after my various efforts, I tried to connect customer care once on 28-May-20 and told my complete issue & they assured me that they will send some senior technician to resolve my issue immediately but again no response & we are bound to buy water bottles from market in this highly risky COVID situation.

Now, I am fed up with requesting to various persons including customer care to Kent but it seems they do not have any system & neither understand and respond on customer problem.

NOW, WITH DEEP REGRET, I DO NOT RECOMMEND TO ANYBODY IN THE WORLD TO USE KENT RO PRUIFIER BECAUSE OF THEIR PATHETIC SERVICES & TOTALLY UN-QUALIFIED SERVICE ENGINEERS.

IF ANY SENIOR PERSON FROM KENT TEAM READ MY COMPLAINT/PROBLEM & HAVE SOME COURTESY AT THIS LEVEL, PLEASE ARRANGE TO RESOLVE MY ISSUE AS WE R BUYING WATER BOTTLES FROM MARKET FROM LAST MANY DAYS WITH HUGE RISKS OF INFECTION IN THIS COVID SITUATION.

HIGHLY-HIGHLY DISAPPOINTED.

Regards;
Sachin Upadhyaya
[protected]

Dear Sir,

I have signed an annual contract with your company as per enclosed contract in the month of January 2020. The contract was taken up by an employee of the company Mr. Gauri Shankar Maity his mobile number is +91 [protected]. I have paid an amount of Rs. 6000 for the same. This is 38.09% of the cost of the machine.

Our RO filter has been down from the past 10 days and we have lodged many complaints but no one has even bothered to attend to our machine. We have no drinking water at our house. In these times of lock down and cyclone Amphan we are just dependent on the company for services.

This is the most atrocious service possible. Mr. Gauri Shankar does not take our calls and refuses to talk. He did promise on 2 occasions to come and rectify the machine but never turned up.

Sir, we have purchased kent approx 1 mnth back and requested for installation. Despite multiple requests, installation was not done yet. Ofcourse it may be lockdown, but atleast the alloted person should have been more responsible and truthful rather than lying to us like.. They said that they have installed it.. Funny they didnt come to our place at all.. 2nd time he said he has no vehicle to come to our place.. 3rd time he said he should install some iron mesh as water in our area is red.. Its ok we were willing but he didnt quote the price in the mobile and when we asked about it, he cancelled our installation. Seriously we were very very unhappy with the kent team. We were regretting after buying your product and never want to recommend it to anyone again. Kindly prove us wrong and do something. We were tired of lodging requests because nothing is happening. Please look into this

Dear sir -

I have signed 1 year service contract on 19th june 2019 with oasis globe enterprises located at 323, pride purple square, near kalewadi phata, wakad - pune -411057 and paid 6500 rs for the service contract.

We were told as a part of service agreement that as a part of contract every six months water filter and membrane will be replaced.

There was absolutely no service till date as on 23rd may and nobody bothered to call back and even come down to do regular service and replacement of water filter and membrane.

When i contact the agency it took continuous follow up for 2 weeks and number of requests for service person to come and visit.

When the service engineer turned up, he told that there is nothing covered and he would charge for replacing filter and membrane which was never agreed.

This is the worst experience i ever had with any agency and kent service has been absolutely pathetic

Please can i request you to review and revert back

Thank you

We have purchased kent maxx uv water filter 10 months ago and had 8 service issues within that period. For recent service issue, we haven't received any help from kent or their associates despite following up several times on phone calls, emails, customer service site. They always told us the technician would be there at house tomorrow but they never show up. We have to go through the whole painful process of following-up with customer service, explain the situation and ask them to send a technician. They make unreasonable excuses (Saying our area is in no-go zone which is not true) to not provide technician help for our service request which has troubled us for more than 3 weeks and we still don't have drinking water in the house. They keep telling us another excuse that the water in our area is not of good quality hence the filter stops working, which is again not true. I can get a affidavit from city and town water supply departments to invalidate their claim saying "water in our area is not good quality".

We have been facing issues since the very beginning of this purchase,
1. We got a faulty product on our purchase which stopped working within 2 weeks of purchase & installation, we followed up with kent for a week to get it fixed.
2. The product hasn't worked well and gave issues very frequently, it has given us intermittent problems 8 times within a period of 10 months and we had to make service requests for all and received poor quality service.
3. We have spent a lot of time in followup, phone calls, emails and seeing through the repairs by technicians who are not well trained. We always received different recommendations from different technicians & customer care personnel on how to get the problem resolved, whenever we had these repairs.

This is unacceptable in terms of how kent runs their business or their products. Kent has sold us poorest quality equipment which has caused us so much headache, frustration and above all, drinking water problems.

We cannot tolerate this type of poor quality product or poor service and suffer with having basic necessities of life that is having access to drinking water. We want kent to replace this faulty sub-standard item that we have been tolerating and suffering for 10+ months dealing with it's countless issues with a good-quality product immediately.