Kent RO Complaints & Reviews

I purchased Kent water purifier from Flipkart and request for installation to Kent company. Kent company allocated Gurukrupa electrical Chikhali for installation. On 29 June installation of gurukrupa team come at my home and start installation after they told me water purifier comes without RO membrane but I strongly doubt about installation team think they glom RO membrane so please help.

This is in regard to the service of my RO water filter the guy take 2500 INR for some amc warranty and he never returned his name is pradeep ph no.[protected]

Sir i purchased kent ro through amazon online. I did not get any warranty card inside it. And now i am not able to get it installed or repair. Kindly resolve the same. My mobile no is [protected]

I bought kent grand plus one year back and recently i raised a service request and service engineer told filters need to be replaced and it's cost is 4500. Spending around 5000 every year for water purifier is waste of money.

When i bought this model, i have been told filters cost around 1500 only.

Maintenance cost of this purifier is very high. Kent cheating their customers and i would never recommend kent water purifier to anyone.

Some day ago i requested routine service request but engineer called me said it's gonna cost 300 rupees but i refused because my product is in warranty after that he is cancelling my every request..

We have done a Annual contract with your Authorised Service Franchise NC sales & service, New Alipore, kolkata. Dated 30.09.2019 Receipt No. NCSS/19-20/994 for 2 years by giving Rs. 10000.

Water is an essential service.

Our Kent SL. NO. G+KR[protected] is not working from dated 27th March 2020.

We called everyday but nobody is there to take the call. At last on 6th June our call was taken & told us that at present we are busy somebody will come after one week for service. At last on 22 June service people came & told us that he cleared the iron in the pipe now it is ok. Again in morning our filter stopped & we again complain. Same reply we are busy at present somebody will attend within a week or later.

Last 85 days we everyday purchase a water cane of 20 litres @ Rs. 90 ie Rs. 7650. So if you can’t give us service on time return us our annual contract money with Rs. 7650 due to delay of service.

Hi guys please don't buy kent ro its waste of money after every year they gonna charge 5000 above for filter change. Also they were not providing filters out side. So indian govt has to take action on this literally kent looting customers.

I ordered a kent breadmaker on 31.05.2020 through their website kent.co.in. I paid rs. 8900 through online payment. We requested for cancellation of the order. They have accepted the cancellation. They have not delivered the product and also not refunded the amount. Very arrogant behaviour when called the customer care. Till 23.06.2020 we have not received any confirmation regarding cancellation also.

I have been calling the customer service and the product is not being serviced properly. Since 5 months now this water purifier is not working fine and every time some technician comes he fixes it temporarily saying he will come back but never comes. Also after a few days they cancel the service request saying my phone was switched off. Which is an absolute lie and i have proof as i receive sms if my phone is off but no such message i have received.

I purchased a brand new kent maxx water purifier. On may 27, 2020.

The product leaked continuously right from the day of installation and now it has stopped working completely.

Kent customer service is not responding to our emails, phone calls.

Despite of multiple complaints, no one addressing the issue. I alredy lost 4 months from my warrenty of 1 year requesting for repair which is not done. I need immediate resolution.

Purifier not working

Dear team,

This is reference to above subject the undersigned purchased the same on 26.05.2019 and installation done on 27.05.2019. As of now it has been attended around 8 times with reference to complaint numbers given below,[protected] /[protected] /[protected] /[protected] /[protected] /[protected] /[protected] / and present complaint number[protected] service centre told to change all filter's.

So every year need to spend rs 5000/- plus??? And if that is the case why do we need this unit, better to purchase water from out source and what is the use of this unit, compared to cost of investment and yearly maintenance is very high..

Usage of product approx 5 litres and max 10 litres for only drinking purposes.

Need to replace all filters on free of cost / replacement / refund without further delay.

I bought annual maintenance pack for ₹6500. My system is not working at all even after being repaired so many times. The technician takes so long to pay a visit and the service centre has pathetic consumer support. I’ve been without water for 48 hours and my problem still hasn’t been addressed. This is not the service i expect when i’m paying ₹6500 as annual maintenance.

I baugt kent ro mrp 17k from amazon 15 days back. Wrote multiple mail
Called 100 times raised multiple requests still absolutely no response??
Is this what kent is all about???
If so then this should be reached to mass through different media platforms!!!
Do my installation asap

We have kent ro pristine model for which we went for a comprehensive amc in 2019 (Valid till 24th may 2020) with dynamic ro services, whitefield bengaluru.

We were unable to raise any ticket for a routine service due to lockdown and when we did raise, the amc period was over by just 2 days.
The company did send the technician but at that time we had no running water so we requested him to come back either in the evening or on next day before 10 am when the running water will be available.
However, the company kept insisting a renewal of amc even without carrying out a service that was due since december. I requested them repeatedly that the amc period must be extended due to lockdown but they are adamant.

So far my machine has not been serviced and i feel the dynamic ro service is not a professionally run agency. Please think before you enter into an amc with them.

I have ordered kent ace plus from flipkart and it got delivered on[protected]. I’ve got a message from kent on[protected] morning, saying that service engineer will come today. But no one came and no one contacted me on that. I have tried calling the contact number provided in the message and it was not answered. I have sent an email to [protected]@kent.co.in about this on[protected] evening. No one replied till now.
Request id:[protected]

It’s been 4 days and my product is not installed. Worst customer experience

Kent has replaced five filters in a go as they all were not working. I have spend 5050 rupees for this service. Internal unit was wet and serviceman asked for dry cloth after he has finished installing all filters. Somehow the internal unit had water. I do not know if this was done improper way so can not comment but this might have caused this leakage problem.

Due to covid we did not touch use the machine for 2-3 days. After using the ro three times full tanks i have noticed water under the unit itself. Now according to kent service guy pump has leakage and i wonder how come he couldn't see this before. I wouldn't have done filter change and might have bought a new machine then all this expensive repairs. Now this pump which is working fine needs to be changed for another 2400 rupees plus services.

I have a amc for kent ro water filter and the company has been reluctant to avoid service and fixing issue since the day amc started.

Today is the last day for my amc and the filter for my purifier needs replacement since long.

I have been requesting this for months but they always keep coming with excuses of stock unavailable or just avoid taking calls waiting for amc to be over. They would be running behind me with filter to get it changed once the amc is over today. It’s a fraud company and should completely avoid it, specifically amc is a big way of fooling customers... Amc for them means avoid meeting customers and take money in advance..

Bought a kent maxx an year back. As soon as it reached its warranty period of 1 year it set of an alarm for change of filter and stopped working. Post that despite raising a complaint for service and several telephonic requests on customer care and fake assurance no one has either called or come to service the product so far.

Requesting an immediate service complaint is addressed.
Case id:[protected]
Product: kent maxx
Serial number: kr[protected]
Service complaint:29/may/2020